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Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
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I must have gotten a bad agent, cause she told me there was no patch or fix (at least at the time), and she told me to try everything I've already done. *Sigh* I think I just have bad luck when talking to people online or over the phone.
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
caelestis2 said:
How will annoying them get it done faster? The help agent isn't going to tell the software engineers to work faster.
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Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
yup!
Anyway I don't have a big issue with the gps. Just wait 60 seconds and it's good ( in Los Angeles, suburban areas. )
k2snowboards88 said:
Most help lines mark down the general reason for a call. Later the stats are compiled to determine trends. If gps ranks high someone will probably notice and decide it is important.
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This is how we do it at Sprint.
Sent from my Samsung Galaxy S
I have no gps issues after changing the settings.
Sent from my SAMSUNG-SGH-I897 using XDA App
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
ewingr said:
Any chance you can provide the link. Do a search on Google and all kind of stuff comes up.
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Uh...it's in the title of the thread
Emailed them and sent them links to all forums that discusses GPS issues.
Got on galaxyshelp.com and talked to a rep. The second I mentioned GPS he gave me a phone number to call and said that higher up reps would have to discuss the issue with me. I'll try calling sometime this weekend and see what I can find out.
zorphnog said:
Uh...it's in the title of the thread
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Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
While you are at it, tell them you want them to fix the IO glitch, add some more audio codecs, fix the fm radio, and optimize touchwiz for the next patch.
ewingr said:
Sorry. Didn't notice. I'm accustomed to people putting clickable links to use.
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http://www.galaxyshelp.com/
ultra spikey said:
Samsung just released their official help site for the Galaxy S. I just finished a chat session with tech support concerning the GPS issues. Basically, he said they are aware of it and the engineers are working on it. If enough of us report the issue, I'm sure they will feel the pressure to release a fix to us ASAP.
You dont need to register, when it ask you if you have registered you phone, just hit "yes". Then it will bring you to ways you can contact them.
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Click to collapse
wow i said this about a couple of days ago in a diff post and no one replied
This is the email I received from them:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate. We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
Regarding your concern on the GPS capabilities of your phone, Samsung Mobile is aware that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations. We are diligently evaluating the situation and will provide an update as soon as possible.
We are committed to your satisfaction and would like to assist you in finding a resolution to this issue. We invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, Central Standard Time. You will be transferred to a high level of support regarding your GPS problem on the phone.
Again, we do apologize for any inconvenience this may cause you. Thank you for your continued interest in Samsung products. We hope that your future dealings with Samsung are much more enjoyable.
It is our hope that you will allow us another opportunity to serve you.
Sincerely,
Technical Support
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Not keeping my hopes up since this just could be a uniformed message.
Samsung must suck at gps it was broken on the moment
My friend has Samsung from uscellular and now galaxy that's 3 diff models with Android from Samsung that I know of gps being broken out of box
Sent from my PC36100 using XDA App
jhego said:
This is the email I received from them:
Not keeping my hopes up since this just could be a uniformed message.
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I got the same message so that is their current canned response.
Le Pan Tablet is a awesome and cheap tablet. But after talking with my fellow group members over at Le Pan Group, we've hit a stone. We need the source code. Now we've had insiders who tried too obtain the source code, too no avail.
Now let's take an offensive turn, and start requesting it in the hundreds.
Step 1. E-mail the two address attached.
Step 2. Don't let them blow it off.
Step 3. Please put in your discussion in quote on here.
Keep Pressuring!
Jasmine
[email protected]
Shawn
[email protected]
Rules
1. Don't be offensive; We won't get anywhere.
2. Quote what's happening on your e-mail
3. Good luck.
If you're looking too create a template or find one. Visit Le Pan Group
Case #1133
Kleine eightynine XDA on 12/11/2011 12:44:31 AM
Hey, l am a developer looking too work with the Le Pan Tablet some more. But ran into problems with propriety. Im wondering, are you going too release it? Or has it been released? Can some information be released?
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Will post more updates when they're available.
Kleine89,
I really admire what you guys are trying to accomplish here. I completely understand and I'm on the same side; unfortunately this isn't the way to do it.
Customer service and technical support is currently run by me training a small team. In fact, I think I just replied to one of your cases lol. We are already swamped with phone calls and cases so this would just increase our workload.
The thing is that we don't have the source code; if I personally had it myself I would probably quietly give it to one of the developers here. It's all up to the software team overseas to release it or not. I've already sent emails to them asking about it and they are discussing it. Seems like they are worried about some copyright issue.
Really sorry to pop your bubble here but please do not flood the support emails with cases regarding the source code. What you could do however, is email these two people asking for it:
Jasmine
[email protected]
Shawn
[email protected]
They are higher up and have direct communication to the software team. As always, please stay professional and respectable.
I'm completely on your side guys; lets get that source code.
Good luck!
nehinbin said:
Kleine89,
I really admire what you guys are trying to accomplish here. I completely understand and I'm on the same side; unfortunately this isn't the way to do it.
Customer service and technical support is currently run by me training a small team. In fact, I think I just replied to one of your cases lol. We are already swamped with phone calls and cases so this would just increase our workload.
The thing is that we don't have the source code; if I personally had it myself I would probably quietly give it to one of the developers here. It's all up to the software team overseas to release it or not. I've already sent emails to them asking about it and they are discussing it. Seems like they are worried about some copyright issue.
Really sorry to pop your bubble here but please do not flood the support emails with cases regarding the source code. What you could do however, is email these two people asking for it:
Jasmine
[email protected]
Shawn
[email protected]
They are higher up and have direct communication to the software team. As always, please stay professional and respectable.
I'm completely on your side guys; lets get that source code.
Good luck!
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Click to collapse
Sounds good nehinbin - I'll shoot both of them an e-mail.
Honestly it's bull**** because they are using open-source software. Technically it's illegal to keep it hidden away like that. I'm not good on all the legalize and crap but XDA TV and devs here have explained it very well for other companies that tried to do this and they ended up cracking with enough pressure. Hopefully we can get them to the same.
Don't worry though, I'll be totally professional in e-mailing them and won't state where I got the addresses from as I think anyone else who helps with this cause should as well.
Thanks for all your help!
nehinbin said:
Kleine89,
I really admire what you guys are trying to accomplish here. I completely understand and I'm on the same side; unfortunately this isn't the way to do it.
Customer service and technical support is currently run by me training a small team. In fact, I think I just replied to one of your cases lol. We are already swamped with phone calls and cases so this would just increase our workload.
The thing is that we don't have the source code; if I personally had it myself I would probably quietly give it to one of the developers here. It's all up to the software team overseas to release it or not. I've already sent emails to them asking about it and they are discussing it. Seems like they are worried about some copyright issue.
Really sorry to pop your bubble here but please do not flood the support emails with cases regarding the source code. What you could do however, is email these two people asking for it:
Jasmine
[email protected]
Shawn
[email protected]
They are higher up and have direct communication to the software team. As always, please stay professional and respectable.
I'm completely on your side guys; lets get that source code.
Good luck!
Click to expand...
Click to collapse
Thank you for your response. Will do. l've changed the guide line now. Sounded like you did. By the way, you've never offended me once, you've been a great help!
Thank you all for respecting my request.
The source code is indeed something that they are legally required to release.
Feel free to send multiple emails on different email accounts. The more pressure they receive, the more they will realize how important it is for them to release it. While you at it, you can also request the ADB drivers and other things.
I have tried them a few time already. The answer I have got is that they don't release source code. What I have got now is I have found the serial port on the 30 pin connecter. Omap3 uses xloader and uboot and will try to boot from external sd card first. I will build my own xloader and uboot and try it out.
Sent from my LG-C900k using XDA Windows Phone 7 App
Hey OP. Might want to remove this thread before we anger nehinbin. He's been pretty good about getting out what he can. If he gets more, I'm sure he'll filter it out to us. When this thread expands over time, some may not read those "important" pleas made earlier.
I'll do what I can.
Since I'm all but a lawyer, as well as a professional writer, I'd be happy to draw up a template, or something more formal, requesting such release, if I am provided, by others here within the ascribed forum, with the background documentation, or links thereto, related to this non-conforming company's obligation to do so.
You get the idea.
you guys mentioned the LePan Group a couple of times. How do I join?
I own a TC970 and would be happy to help. I have experience testing and reporting about roms on my Motorola Droid 1.
Just visit my signature or the link. That's the group. Join and done.
Sent from my MB860 using XDA App
The real designer company is Innocomm, from Taiwan. Maybe we should put some pressure on them.
cas_xp said:
The real designer company is Innocomm, from Taiwan. Maybe we should put some pressure on them.
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That'll be tough too crack though.. Damn..
I think the key is to not give up, hopefully with enough pressure and TC979 coming out soon, they'll release the source for the TC970 since they aren't manufacturing anymore from what I understand.
Keep the pressure on everyone.
Not just kernel source, but also Uboot(iboot) and x-loader(iloader) source, even they rename it.
Here is the link for violation GPL:
http://http://www.gnu.org/licenses/gpl-violation.html
http://www.gnu.org/licenses/gpl-violation.html
Fix of broken link. One too many http's.
Kleine89 said:
Just visit my signature or the link. That's the group. Join and done.
Sent from my MB860 using XDA App
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Click to collapse
I've tried accessing the group from several threads already and keep getting an invalid social group page. Am I doing anything wrong?
cas_xp said:
Not just kernel source, but also Uboot(iboot) and x-loader(iloader) source, even they rename it.
Here is the link for violation GPL:
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Farscaper said:
Fix of broken link. One too many http's.
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I thought android was released under the Apache license. So the advice for gnu violations may not apply. It may be better if there were some similar but Apache specific directions on how to deal with violations.
Edit: sorry I'm a new user so I can't be trusted to post links, even in quotes
Android is under Apache license, but it is based on Linux kernel, which is under GPL
sockbot said:
I thought android was released under the Apache license. So the advice for gnu violations may not apply. It may be better if there were some similar but Apache specific directions on how to deal with violations.
Edit: sorry I'm a new user so I can't be trusted to post links, even in quotes
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Sent from my TC970 (Wi-Fi) using XDA App
I gave it a try with both emails and mentioned the possible GNU violation.
If any luck I will post back here.
Hey guys, instead of only filling complaints with the FCC/Verizon, we should also be pursuing Samsung. I already went ahead and sent out a message on their contact site. It isn't a direct letter to a CEO or anything like that, but, one would believe that enough attention will get a letter slipped through the cracks.
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
For those of you who have yet to file a complaint with the FCC, might as well spend the time doing that as well in the same sitting.
Here is the letter I sent, as well as the link to their form.
https://contactus.samsung.com/custo...MailQuestionProduct.jsp?SITE_ID=1&titleCode=1
Sir or Ma'am,
I am writing today in regards to the issue with the locked bootloader on the Verizon SCH-i535. In many regards this is one of the greatest phones I have ever used, I also have the Verizon Nexus device. My issue, along with thousands of other Verizon subscribers, is that we would like the capability to unlock the device for free use.
Verizon was just recently fined for not allowing certain apps like tethering to be used on the network by the FCC. I know this doesn't hold any relevance much to the bootloader, however, it seems as if with Verizon being the only network requiring such locks that there must be some other underlying decision. Manufacturers like HTC have taken measures to allow unlocking of their devices on Verizon with their HTC Developers portal. This may only be a personal, or small community opinion, but I believe the device would sell significantly better, at least among the knowledgeable developers/modders, if it was unlocked, or unlock-able.
There have been several petitions past around, as well as dozens of e-mails, tweets, and the like to try and understand why we are being forced to be locked down unlike the other carriers. It doesn't seem appropriate that the Galaxy Nexus should be capable of being unlocked, while this device cannot. How does locking one device prevent harming the "integrity" of the network? If this were truly an issue, I would assume any and every device would be locked before they were even introduced to the network, as well, other carriers would follow suit.
In a side note, many willing customers have been awaiting the "Developer Edition" device. We are all aware that there really is not difference between this device and ours, aside from being capable of unlocking. So, how can there be 2 of the same devices on the same network, yet the device we hold cannot be unlocked? It really seems as if you guys are trying to work FOR us, the customer, while Verizon is working against all of us.
In the end, really I am just another loyal customer curious as to if/when we could see a utility that would give us the capability of unlocking out device to use at our liking? We are all well aware that it may void our warranty, but in our eyes the benefit outweighs the risk.
I would like to ask politely if my concern be passed along to all of those that may be concerned, specifically Samsung Mobile US CEO and such.
Thank you all for your time, I look forward to a response.
Respectfully,
Andrew Lemacks
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I will do the same with your template. Thank you sir
No problem. This tactic has worked on HTC devices, I would assume Samsung should follow suit. Although, Samsung has less to lose.
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
Will do. Thank you!
Sent mine.
JetBlue said:
Very nice letter, hopefully you can get a response or have your letter be passed along to somebody who can say something that doesn't sound like automated message.
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Realized auto-correct isn't automatically correct after re-reading it, lol. *out* instead of *our*
duxup said:
Will do. Thank you!
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detta123 said:
Sent mine.
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Awesome, the more the better.
Anyone who hasn't seen, you may want to follow up with using EDNYLaw's template for filing your complaint in about the best manner possible. He couldn't make it any easier! When they FCC gets flooded with complaints like that, it's a lot harder to look the other way as you shred what look like "legal" documents. Take the time people. http://forum.xda-developers.com/showthread.php?t=1820634&page=8
Good luck!
No need for luck.
Already sent the FCC complaint, not just did this as well.
Awesome, let's continue the push everyone!
Edit: tapatalk thinks I'm on a nexus, lol.
Sent from my Galaxy Nexus using Tapatalk 2
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
ddggttff3 said:
Looks like I got my reply.
Code:
Dear Chris,
Thank you for your inquiry about your Samsung Galaxy S® III (Verizon)(SCH-I535) and we understand that you're having concern with the locked bootloader of the phone.
We also understand that you're requesting to have the option to unlocked the bootloader of the phone, instead of purchasing a Verizon's Developers Edition Galaxy S3 phone.
We apologize for any inconvenience this may have caused you. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
There is no configurable option on the handset to unlock the Bootloader, as this may affect the software of the phone and also can cause unstable performace. The phone was designed manufactured to the specifications of Verizon Wireless for whom they are produced. We will forward your feedback request to the appropriate parties for further review and consideration.
Do you have more questions regarding Samsung Mobile Phones and Accessories? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.
Thank you for your continued interest in Samsung products.
Sincerely,
Victor
Technical Support
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Click to collapse
AtLemacks said:
I haven't even received a standard reply yet. I didn't even get an automated response stating they got my inquiry. I may need to resubmit, unless this means they are actually reading what we say and replying in kind.
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I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
ddggttff3 said:
I never got a confirmation email from sending the message, but that showed up in my inbox today, so im guessing they are reading them one by one.
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Click to collapse
Well that is a good sign! Here's to hoping I get something good this weekend!
AtLemacks said:
Remember, use tact, type grammatically correct, and be extremely respectful. They may "work for us", and we may "own the product", but without them directly breaking a law, we have no reason to get out of line.
Click to expand...
Click to collapse
This. This! 1,000 times this!
The fastest way to get any communication to a company round-filed is to be disrespectful, to not meticulously grammar-check your writing (seriously, have at least one other person check it for you before sending), and to resort to foul language of any sort (even milder stuff like "damn", "hell", etc can give your letter an offputting tone).
As AtLemacks said, they're not breaking the law, and they've done this under the direction of Verizon. As crappy as Samsung can be in the software arena, they are not ultimately to blame for this (though they could bear some culpability for not pushing back).
So please, check your writing, have someone else read it, read it again, put it down and go to bed for the night, then read it again when you get up in the morning before you send it out.
I got a response from Samsung today and I just had to post it here. My emotions as I initially saw that I had this but then started, and completed, reading it: :victory: -> ->:rofl: -> :crying:. I have not altered ANY of this email including the names. As you read it, keep in mind my letter was extremely polite and grammatically correct...and my name is NOT Rick.
Dear Rick,
Thank you for your inquiry. I see that that you have question of unlock the bootloader so you can customize the phone.
As of now We still do not have updates about that, and as of now verizon lock the bootloader.But if we have update about unlocking the bootloader will be posting it to the website so please do visit our website(www.samsung.com/us).
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-800-726-7864. Please choose the following options by pressing 1 – Customer, 2 – Tablet, and then 3 – Wi-Fi Galaxy Tablet.
We appreciate your continued interest in Samsung products.
Sincerely,
Claire
Technical Support
I got the good ole generic reply back too, that it has been forwarded. Now, if there is any weight to the statement, lets keep the push going and fill up a few e-mail inbox's!
Hey guys,
I haven't been active here since Ages. However, this address was the first which came up when I thought about the right audience of the following:
We're working on a project at uni right now and are doing some research on the Topic of 5G together with Low Latency Computing. In particular: With the new Standard 5G coming soon, new use cases for using apps in combination with e.g. VR or AR are becoming more and more realistic, as the actual workload doesn't rely on the devices' Hardware alone anymore. However, we're interested in the developers view on that Topic, especially the ones developing mobile apps, Software for AR and VR glasses, drones, etc. Me and my friends have only an educated guess, but yet Need to know from the experts somehow. We are in touch with some devs ourselves, but that number is limited.
I'd post the Survey we prepared here but I don't know in what extend this would violate the guidelines of xda-developers.com... So I better don't (if it doesn't violate it anyway, tell me please)
However, as you are the experts, do you have any idea how I could reach exactly those People/developers for whom low latency computing and applications are of Special interest? Any pages/Forums or whatsoever? I have only reached very few developers so far, making the results not really representative right now :/ So I'd highly appreciate your help!!
Best regards and thanks!
BennyT
PS
If you'd participate I'm more than happy to send you the short Survey via PM
Hey guys...seems to be ok to post the link, so here we go: http://bit.ly/MobileAppDevSurvey
Would be awesome if the experts could participate
Best
BennyT
You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. To access your question from our support site, Click here
Subject
No Volte for moto x style XT1572
Response By Email (PRAJITH) (07/03/2017 08.30 PM)
Customer reference: 170305-007554
Dear Sagar,
Greetings of the day!
Thank you for contacting Motorola.
As per your email, I certainly understand your concern, sorry for the inconvenience caused.
Thank you for your valuable feedback, We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our concerned team.
We will forward this feedback to our production team and they will work on this and will implement this in future.
I am sorry to inform you that as if now volte is not yet released for X style and your device is not eligible for Nougat update. However we would recommend you to keep checking our website for further information.
Customer By Email (Sagar kuvar) (06/03/2017 11.30 PM)
no this is not proper answer to my question.. what is the reason that the update still haven't come? well as per my information i know what Snapdragon 808 hexacore do support volte band for rjio all you need to do is just push an update for it... you guys have locked it pls satisfy your customer and make them happy
all we need is volte update for now.. and i even would like to know about nougat update! is it may? or more late? pls share this information and i assure i won't reveal this information!
On
05-Mar-2017 5:14 PM, "Motorola India" [email protected] wrote:
Response By Email (ASEEF) (06/03/2017 11.13 PM)
Dear Sagar,
Thank you for contacting Motorola.
We would like to know whether you are satisfied with information provided in previous email.Kindly let us know the same so that we can assist you accordingly.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business.
Regards,
Aseef Ahamed
Motorola India
Response By Email (ASEEF) (05/03/2017 10.44 PM)
Customer Reference: 170305-007554
Dear Sagar,
Thank you for contacting Motorola.
As per your mail, we understand that you want VoLTE patch update for Moto X Style device.
We apologize for the inconvenience caused and please be assured that we will assist you to get the issue resolved.
We regret to inform you that, we have not rolled patch update for Moto X Style device. When it will release will get a notification on your device. However, we will share your feedback with our production team. We request you to kindly visit our official website: www.motorola.in for more information.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business.
Regards,
Aseef Ahamed
Motorola India
Customer By Web (Sagar kuvar) (05/03/2017 10.03 PM)
I'm from India and I'm very angry that you haven't unlocked volte for moto x style.. rjio is famous in India and still u haven't given update for volte patch... pls give out a new update for volte patch for rjio support...
Question Reference # 170305-007554
Date Created: 05/03/2017 10.03 PM
Date Last Updated: 07/03/2017 08.30 PM
Status: Waiting on Customer
ps : sorry for long conversation but this is reality
It's an 18 month old device, receiving the latest OS is fairly uncommon for devices of that age.
The fact about such customer service associates is that they don't care about the person they are talking with and nor about the company they are working for. They have automated replies for certain types of queries which they forward or frame sentences having the same meaning.
So even if we ask or request them thousands of times they would simply submit the conclusion of the query to their system and put an end to it. We can only believe about a update if it's stated publicly via their websites, social networks, official blogs, etc.
It just says not eligible for a nougat update, but that could simply mean at this moment in time since officially there is no nougat update for any iteration of the Style/Pure. These guys are typically front end customer service reps and may or may not have any knowledge of what goes on in the programming/development departments.
It also means .....don't call us we'll call you and if we have something to say we'll say it.... So stop bugging us!!!!
Lol the same canned responses came out when I was on the lgg3 in regards to Marshmellow. And we ended up getting it. As others said quit asking front end dumb dumbs who know nothing about this as they only know what their computer says at the moment.
I used to work in customer service. Customer service workers know nothing regarding what goes on behind the scenes... If they did, they'd be getting paid a hell of a lot more than they do. Their only job is to get the customer off the line with as little friction as possible-- as fast as possible. They don't care about your personal grievances nor do they have any influence on the company that they work for. As long as they did not objectively insult you, they did their job regardless if they even answered your question. And Damn was I good at all of the above.... Sometimes depending on how the customer approached me and the customer's level of intelligence I'd throw a sly sideways insult in there in such a way that I could get away with it on the recordings. Moral of the story - don't make the assumption that customer service cares.
Also... Please be nice to customer service reps... Because of all of the above, if you actually want something from them, be SUPER NICE AND APPRECIATIVE... Then and only then will they go out of their way for you..... /end of rant [emoji4]
Sent from my XT1575 using Tapatalk
mikelebz said:
Also... Please be nice to customer service reps... Because of all of the above, if you actually want something from them, be SUPER NICE AND APPRECIATIVE... Then and only then will they go out of their way for you..... /end of rant [emoji4]
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LOL. Being super nice has not always worked in my experience... But then again, if the reps are working from a scripted system and are making me go through a process that I have already been through the first two times I've called about fixing a specific issue after I have informed then of previous calls, they deserve a firmer response.
aybarrap1 said:
LOL. Being super nice has not always worked in my experience... But then again, if the reps are working from a scripted system and are making me go through a process that I have already been through the first two times I've called about fixing a specific issue after I have informed then of previous calls, they deserve a firmer response.
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You are right. I should have clarified. I was speaking about US based customer service. They typically don't have hard "scripts" just guides and touching points. Foreign customer service have the scripts that they will ramble off... because they don't even understand what you are trying to say in the first place. You will never get anywhere with outsourced service... That is the reason why I only deal with companies that have service in the US for the important stuff that I don't play around with (banking and credit cards)
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mikelebz said:
You are right. I should have clarified. I was speaking about US based customer service. They typically don't have hard "scripts" just guides and touching points. Foreign customer service have the scripts that they will ramble off... because they don't even understand what you are trying to say in the first place. You will never get anywhere with outsourced service... That is the reason why I only deal with companies that have service in the US for the important stuff that I don't play around with (banking and credit cards)
Sent from my XT1575 using Tapatalk
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Believe it or not, banks outsource their service too. My gf works for Chase. She's in the Philippines.
According to the only official source we have, the Moto X Pure will still be receiving Nougat.
Yes many companies do outsource. However, some are actually smart about it. My bank doesn't outsource and they have always provided phenomenal service for the hour of day. However, with tech companies, due to bad customer service experience, by the time I have to call them, I have thoroughly researched the issue and tried everything I could. I have found that due to the fact I have some degree of technical knowledge and know how, when I start explaining the issues and what I've done to the rep, they are lost before I get started good. It is at that point I politely ask for someone who can actually understand the jargon.
Yeah Moto's help site says we are still.
Customer reference: 170305-007554
Dear Sagar,
Greetings of the day!
Thank you for contacting Motorola.
I am sorry to inform you that I had mistakenly written in the trail mail that Moto X Style will not receive the Nougat update.Kindly ignore the same.
As per your query regarding the Nougat Update for Moto X Style handset. I would like to inform you that as per Moto X style is concerned it is eligible for receiving Nougat update. However we have not started rolling out Nougat update for Moto X Style devices. I would not be able to commit on the release date from when it should be rolled out. I assure you that we would be rolling out the update soon. You will receive a notification once we start rolling out the update.
I am sorry to inform you that as if now volte is not yet released for X style However we would recommend you to keep checking our website for further information.
For additional questions we are here to help. You can reach us by replying to this email, visiting our website www.motorola.in, or calling us at our toll-free number 18001022344 (Mon - Sun 10 AM to 07 PM).
We appreciate your patience and value your business. Thank you for being such a loyal customer.
Regards,
Prajith
Motorola India
Customer By Email (Sagar kuvar) (08/03/2017 03.00 AM)
how can you say that moto x style ain't in the list?? blogspot says that X
style is on nougat update.. even some Germany officials say it'll come by
may (i suppose)... pls give us reason for that??
On 07-Mar-2017 3:00 PM, "Motorola India" <[email protected]>
wrote:
ps: we will get the update i req op to close this thread :3
wow the moto spokesperson just called me and said that soak test is out and its 7.1.2 running with latest march patch.. i asked him that can you invite me he said sorry but we can't allow any N person to enter if you have registered already you should recieve the email and do the process given. he also said volte ain't support in mxs for rjio which is very bad and also said that by may/june it'll be officially announced and it may be 7.2 also (he specified by saying that in market whichever is latest we will push that update) but their are lots of buggs in soaktesting so it'll take time to fix it said the person
something good is happening
@Sagar_1401 great news
how can you register for soak/beta testing?
vandal4e said:
how can you register for soak/beta testing?
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We don't know anymore... It used to be through the Motorola Feedback Network, but you can't enroll devices anymore, the link is just gone.
chrisund123 said:
It's an 18 month old device, receiving the latest OS is fairly uncommon for devices of that age.
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Yet it has had a limited roll out of n and we have been promised we would get updates. Quicker than we are n should have been pushed to our devices in December and we should be discussing if we will get O or not(not likely we are not Nexus/pixel)
mirrin said:
Yet it has had a limited roll out of n and we have been promised we would get updates. Quicker than we are n should have been pushed to our devices in December and we should be discussing if we will get O or not(not likely we are not Nexus/pixel)
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I'm not saying it wont receive N, I'm just pointing out it's not as strong a candidate as a lot of newer devices. News of the soak test sounds promising, but I'm yet to see any evidence of it... You'd think a few benchmarks would be cropping up etc.