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Weird APN / 3G issue

hi,
I'm on day 2 of trying to sort out my wife's new Captivate, so would appreciate any help at all. Phone is rooted, unlocked and has decent signal, but I cannot connect to 3g.
I'm on Optus network via TPG (Aussie network). I've tried many APN settings, and I'm at the point where I don't think this is the issue (yes, I know this is normally the issue).
I tried going into *#*#4696#*#* and doing WCDMA preferred, and WCDMA only, made sure AUS radio band was selected and did 'Enable data'.... also no help
I've also made sure data is enabled on the sim/account. If I insert the sim into another phone, it works with 3G. So it's something to do with the phone for sure.
Optus' 3g info says "2100MHz frequency band. Enabled with High Speed Packet Access technology (HSPA)". So WCDMA is the correct setting I think.
To be clear, I've never gotted the little 3G symbol at all (or an 'H' symbol that I've seen someone mention). I first tried emulating my own Vibrant's settings exactly, which didn't help.
Any ideas would be great.
thanks.

I'm completely out of options ... is there a chance this is an issue with bad contacts? I fixed my Vibrant's GPS by prying up one of the contacts...

All fixed. If anyone else has this trouble - flash back to stock, following this guide http://forum.xda-developers.com/showthread.php?t=884364
Note - I already had stock, so no idea what the hell was going on, but whatever.

Any way to force LTE only mode?

The thunderbolt had this and it was nice.
Basically when I'm at work I'm in a fringe 4g area. If I leave the phone in 3g/4g auto mode then it constantly switches between the two and it destroys my battery. Not only that but it makes 4g basically unusable for me as it never stays on long enough to do anything with it.
On the thunderbolt by going into the phone info settings you could select LTE only mode.
On the Charge you only have the options of going CDMA only or CDMA/LTE auto. There is no LTE only option.
Is this something that can be corrected by an app or rom or kernel or is it built into the radio software?
I used the phone info app that worked great on the thunderbolt and on the charge it just comes up with a bunch of options like WCDMA only, GSM only and such and as far as I can tell none of them actually do anything.
Hopefully someone knows the answer to this because I like tethering to my tablets at work but if I can't have consistent 4g then I'm gonna be forced to return to my tbolt which is a shame because I like this charge alot better.

I haven't pucked up a Charge yet, but most Sammy phones let you for some fine grain tuning if the radio and other system settings via a menu accessed by a dialer code.
You could try *#*#197328640#*#* (is debug mode) and dig in from there.
Sent from Thunderbolt

distortedloop said:
I haven't pucked up a Charge yet, but most Sammy phones let you for some fine grain tuning if the radio and other system settings via a menu accessed by a dialer code.
You could try *#*#197328640#*#* (is debug mode) and dig in from there.
Sent from Thunderbolt
Click to expand...
Click to collapse
Already tried that, it doesn't work on the charge. It just dials and you get the "Welcome to Verizon wireless, your call cannot be completed as dialed" message.

I believe if you go settings ->wireless and network->mobile networks->system selection change it to CDMA mode will disable LTE.

you can try dialing "*#*#4636#*#*" that takes me to a hidden menu on the thunderbolt. If it works, from that menu select "phone Information" then select LTE only. or if you want to disable 4g (Helps battery in non 4g areas) you can select "CDMA auto(prl)"

thetwiztidfreak said:
you can try dialing "*#*#4636#*#*" that takes me to a hidden menu on the thunderbolt. If it works, from that menu select "phone Information" then select LTE only. or if you want to disable 4g (Helps battery in non 4g areas) you can select "CDMA auto(prl)"
Click to expand...
Click to collapse
Beat me to it
Sent from my ADR6400L using XDA Premium App

Thanks but did you guys even read my original post?
For starters, I'm not trying to disable LTE... I'm trying to force LTE only.
Secondly, as I previously said, This phone does not have the same radio options that the thunderbolt does. There is no option for LTE only. I understand the difference between CDMA auto PRL, CDMA/LTE auto and LTE only. THE PROBLEM IS THIS PHONE DOES NOT HAVE AN LTE ONLY OPTION!
I tried the phone info app that works on the thunderbolt, the only options are all for WCDMA only, GSM only and CDMA only and various combinations of them. There is no LTE only. Besides, none of the options present in that menu actually change anything, only the 2 that are built into the wireless network settings do (CDMA only and CDMA/LTE Auto).
Not trying to be a **** but if you're gonna post something to try and answer a question or help someone at least make sure you read the question.

In the same boat as you. I actually get decent service on LTE at home, and virtually nothing on 3G... go figure, but it keeps trying.

navycow said:
In the same boat as you. I actually get decent service on LTE at home, and virtually nothing on 3G... go figure, but it keeps trying.
Click to expand...
Click to collapse
i have the same problem as both you guys and this is so frustrating. when its connected to 4g i get between 8-10mb down. i also have a samsung mifi hotspot for verizon and it shows a strong 4g signal and gets over 10mb down consistently in the very same location.
i have no idea why my droid charge keeps switching between 4g and 3g. the funny thing is the only reason i really mind is because the 3g signal is horrible. if i was getting 2mb down on the 3g like i have seen at other locations i wouldnt mind at all.

yeah i have the same issue as well, i'm really not even sure what it's testing to decide to switch from 4g to 3g, i live about 100 yards from the verizon tower i'm connecting to and have full reception on both 4g and 3g but yet it still switches randomly between the 2, we really need a way to disable 3g
Sent from my Xoom using XDA Premium App

Still nothing on this front? I'm afraid I'm gonna have to return my charge tomorrow then =(
No LTE only mode = no 4g for me.

I already did and canceled Verizon, I'll have to stick with sprint. I really loved the charge, and wanted to keep it and stay with Verizon , but my evo gets a full 4g signal both at home and work. Too bad, the charge was an awesome phone
Sent from my SPH-D700 using XDA App

It actually seems to be the way android handles 4G, either on purpose or just coincidentally.
I have the same issue at work with Sprint, 4G gives me 2-3 bars but there is NO 3G, but it turns 4G off when the screen is locked, so it sits there trying to get backups in 3G all day, spare parts lets you force wifi to stay on, surely there should be a similar switch for 4G a dev could find.

Any luck on this issue here? I have a feeling I'm in a fringe area where it could potentially switch me between networks quite often...

Is it safe to assume that an LTE-only option is impossible unless Samsung does something to enable this functionality out of their LTE chip (CMC220)?

Any updates on a LTE/4G only option?

I found out how to force LTE Only ...
Warning! If this bonks up your phone, don't blame me!
Use at your own risk!​
Now that we got that out of the way, here is what I have found:
Enable the Hidden Menu option by entering the following code in your phone dialer: *#22745927
Enter an SPC of: 000000
Select: Hiddenmenu Enable
Select: OK (Your phone may reset after this)
To get to the "Force CMDA/LTE/Global" menu, enter the following code in your phone dialer: **583
If you press the LTE button, you will be fixed on the LTE network.
Reset your phone
Taaa-daa!
Note: You apparently need connectivity to the CDMA network to make phone calls & text messages (Thanks, chaoscentral!) Oh, well ...
To reset back to the normal LTE/CDMA automatic selection mode:
Go to the "Force CMDA/LTE/Global" menu by enter the following code in your phone dialer: **583
Press the CDMA button, which will re-enable your phone to default to the CDMA network.
Reset your phone
When your phone boots back up, go to: Settings >> Wireless & network >> Mobile networks >> System selection >> LTE automatic
Cheers!

just keep in mind LTE only mode means no phone calls or text messages. since those go over CDMA

Ah, I should've guessed they would make the phone code for this hidden menu option "LTE". Now I wish there was a way to only disable EV-DO 3G (leaving CDMA intact for phone calls/texts). Can't have it all I guess...
Thanks for this regardless!

PeterDLai said:
Ah, I should've guessed they would make the phone code for this hidden menu option "LTE". Now I wish there was a way to only disable EV-DO 3G (leaving CDMA intact for phone calls/texts). Can't have it all I guess...
Thanks for this regardless!
Click to expand...
Click to collapse
Yep. I tried goofing around with a few different options on the "LTE" theme, but nothing came up.
Then, I realized that I had loaded new ROMs since the last time I had enabled the Hidden Menus option, and figured out that my Hidden Menus were no longer enabled. Once I re-enabled the hidden menus, I tried *#LTE#* (which didn't work), and then **LTE, which did.
BTW, for anyone that has had problems making phone calls after following my original settings, I have updated the post on to how to get back to automatic LTE/CDMA.
Also, has anyone tried that **583 "Global" option yet? Verrrry Interesting!! (But, spooky!)**
Ain't messin' with your phone fun?
** Anyone who gets this reference wins one "Bippy".

[Q] Disable LTE?

I live in a non-LTE area, and every time I look for a method to disable LTE and go to the CDMA-only mode, my Charge puts itself back into the LTE mode. (well, to be precise, it selects the option called 'Unknown', which I'm guessing is the LTE option because all the rest say CMDA or GSM) *#*#4636#*#* doesn't work to get to phone information, and google is no help because everything that shows up is for the thunderbolt and refers to that code. Anyone got a better idea?

Settings->Wireless & Network->Mobile networks->System selection doesn't work?

When in doubt, I always overlook the easy solution. Thread can be closed. Thanks! /feels like an idiot

Foreign Carrier Data Connection Issues [Solved]

Hey guys, I recently unlocked and rooted my Infuse 4G from ATT
Im currently living in Panama and using CLARO, I got the correct APN settings,and everything, and the internet works.. "Sometimes" I have gone to the store to obtain help incase it was something on their network, but there is nothing wrong with the network, Next I tied Replacing my sim into my friend who just got the Galaxy S 2, And it worked fine.
The problem In my case seems to be That I cannot maintain a stable Data Connection, It keeps dropping and activating back randomly, if I reboot the phone it will bring data back to it 75% of the time.. but only for a short period.. maybe 5-10 mins at most, then it disappears again.
Im just wondering if anyone that is using the Infuse 4g in a foreign country has or is experiencing a similar issue, or if anyone can explain why this is happening and if there is a way to fix it.
Im waiting for Infused to come back up to put gingerbread on the phone and hopefully fix this issue.. but I fear it will require more.

To answer my own question I found a solution and testing a second
**Just want to add when I say toggle Softkey, I mean the button to the far left at the bottom**
Solution#1 to get Infuse 4G DATA working on Claro Network Panama:
Goto phone type *#*#197328640#*#*
Goto Debug-->PHONE CONTROL-->NETWORK CONTROL-->BAND SELECTION-->GSM BANDS-->GSM 1900-->Toggle Soft Key-->back-->toggle soft key-->END
This will give you a stable EDGE connection on the Infuse 4G
I will post a possible 3G fix after I have tested the setting for more than a day.

OK so Im pretty confident I got the 3G working now, if you experience this issue of losing Data on the network in other foreign countries to USA/CANADA this might help you out aswell.
**Just want to add when I say toggle Softkey, I mean the button to the far left at the bottom**
So again goto phone dial *#*#197328640#*#*
Goto DEBUG SCREEN-->PHONE CONTROL-->HSPA CAT CONTROL-->HSDPA DISABLE-->Toggle soft key-->Back-->toggle soft key-->END
If you followed my steps to gain access to EDGE you must do this also
DEBUG SCREEN--> PHONE CONTROL --> NETWORK CONTROL -->BAND SELECTION --> AUTOMATIC --> TOGGLE SOFT KEY --> BACK--> TOGGLE SOFT KEY --> END
so that you can access the other bands for 3G
Hope this helps people.
Also Would like to Add that Im using INFUSED v2.0.4 http://forum.xda-developers.com/showthread.php?t=1220088
and I switched to the ROGERS MODEM http://forum.xda-developers.com/showthread.php?t=1173704
With these settings applied.

The other way around this is if you install the Infused ROM it'll give you the option to manually lock to the network. The AT&T ROM has ATT roaming partner preference built in... super annoying, but is what it is. I had issues where putting in a foreign SIM I could only attach to networks AT&T had roaming agreeements with even though it wasn't an ATT sim and the non-ATT stock ROM solved it for me.

I saw network locking also in the debug menu, is that what you are talking about?
I cannot find any network locking within the normal menus.. if there is could you guide me to it please.

well I tried the lock via the debug menu.. and did not work when I enabled HSDPA.. maybe the issue isnt a foreign carrier issue or combination of a foreign carrier or just the fact that its a carrier that offer 4G but only on contract.
I was speaking to a friend last night, and he said when he was in the US he was experiencing a similar problem with ATT and the people at ATT said the phone will experience these issues on networks that have the ability of 4G or the HSDPA+ higher speeds since we know that its not real 4G.. so the phone attempts to connect or do whatever it does to obtain those higher speeds of HSDPA+, but is being refused by the network because you need to be on contract or have it enabled.. which then in turn causes it to disconnect all together from the data network.
So it made sense to disable to the HSDPA in the scenario.. I might add that by doing this on CLARO you do not get the full 3G experience its slower from about 2Mbit down to .50 Mbit but its still better than edge. and the HSUPA works fine with a 2Mbit Upload.
Im going to obtain a contracted SIM today with 4G enabled.. and remove all the steps I listed above to confirm that this is actually case.
I will post my results when I get the chip.

[Q] 3g issue

Hello there, i just got this phone 3 weeks ago and since i have wifi i didnt test the 3g conection before. i activated a data pack and i just realized that my 3g doesnt come on at all. the screen shows 4g left side of the signal strengh but it doesnt work at all. i got at&t version. i confirmed with my carrier and i did activate data, they even helped me to set up the apn but is still not working. can you helpe me? thanks!
PD: they said they couldnt have done more because they dont support that type of device

Does it say 4G or 4G LTE? The at&t icons are a bit different I'd you're not used to them.
4G = hspa
4G LTE = LTE
So if you're getting the 4G icon you are actually getting 3G hspa speeds.
Sent from my Evita

If another carrier besides AT&T, you will need to find the APN settings for your carrier and manually enter it into Settings>Mobile network settings>Access point names. Select "New APN" and enter the correct settings for your manufacturer.
The 4G icon simply means a network is present, it doesn't mean you are connected to it.

thank you for helping people. whel actualy i wouldnt mind getting 3g network access, the point is that i dont have internet access at all. i called my carrier (Claro - El salvador) and they helped me to set up the apt but is still not working. i was wondering if there is something else i could try to fix this

nevermind, i finally fixed it

Please share the fix so the information is available for anyone who might have the same problem in the future.
Sent from my Evita

Please share the fix so the information is available for anyone who might have the same problem in the future.
Click to expand...
Click to collapse
sorry. well, first i did master reset, once done i set up an apn (carrier provides you with this info), then went to mobile network > network operators > select automatically. once the device found the "CLARO" network i turned data on and got internet service.

Thankyou, these threads live on long after we're finished with them so it's important to have the information readily available for future troubleshooters.
Sent from my Evita

tolonuia said:
sorry. well, first i did master reset, once done i set up an apn (carrier provides you with this info), then went to mobile network > network operators > select automatically. once the device found the "CLARO" network i turned data on and got internet service.
Click to expand...
Click to collapse
I'm guessing you either had not entered the APN info exactly correctly the first time. Or also, after entering the APN you actually have to select it as the "active" one on the list of APNs (making sure it has the colored dot next to it). Maybe it did need a factory reset, but this shouldn't be necessary just to change APN.
Happy you got it figured out.