[Q] Verizon warranty - General Questions and Answers

Long story short I dropped my GS3 the other day and shattered the screen. Yesterday I replaced it.
I didn't get the soft buttons to work but I did get the screen on. It looks good, however the home button is a little recessed. I'm sure if I retryed the processes (bought more glue etc) I could get it looking very good and possibly get the softkeys to work (I messed up my first time and the second time I was not paying attention to the softkeys)
My GPS has never worked correctly on the phone and when I called last night the lady on the phone said she could send me a new one and then I'd send the old one back.
TL;DR : My question - Once they get the old one back, will they charge me for replacing the screen? Where can I find the terms of service for that thread?
Thanks

Related

Captivate's touch buttons activate on their own?

Hi all, I'm wondering if anybody else has seen or heard of an issue like this.
I just bought a captivate from a person on craigslist, everything seemed fine when I was there checking the phone out (sim worked, perfect condition, etc) but now that I've got it home and been using it for a day I've noticed that the bottom touch buttons sometimes click on their own. Meaning I don't need to even touch any part of the bottom button area and the buttons activate. As you can imagine this is pretty frustrating, when you're in an app and all of a sudden the home button activates and brings you out of the app. It usually seems like the home button is the most susceptible, and sometimes will go crazy and keep clicking itself for 10-20 times in a row.
So far I've found no rhyme or reason as to why it's doing this and haven't been successfully in getting it to stop. I'm curious if anybody else is having an issue like this, and if so what did they do? I'd probably just return it to an AT&T store for a new unit, but I'm worried about trying to return the phone as a defective unit as I wasn't the original purchaser.
Any suggestions or ideas?
When I went to up switch my phone at best buy they're was a brand new phone that they took out oh the box for me that continuously hit the home button. You could see the back light of the button rapidly turn on and off
Sent from my SAMSUNG-SGH-I897 using XDA App
I had this same problem on my first captivate, swapped it out and had the issue again except with the search button. Swapped it out again and finally got one without the problem.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks all, so it seems like it may be not just my specific unit, which I guess is good.
Now I'm just nervous about attempting to return the phone to AT&T for a swap out as I'm not the original purchaser. Anybody have any problems when doing something like this?
Mine does this too (search button), but strangely only under very specific conditions.
You can try AT&T's warranty exchange service, but there's a 10000:1 chance of getting it exchanged in the store without the original purchase receipt.
So, those 10000:1 odds? Ya... didn't happen. I took it in tonight and I said I was having problems with my captivate having the buttons activate own their own and they seemed interested, then found out that I didn't buy it from the store and pretty much stopped all trouble shooting and said they couldn't cover it and referred me to a "AT&T device support center". So that'll be my next step, or trying the warranty exchange service, this is the first I've heard of it.
Also what specific conditions does your search button activate?
On launch day, my first Captivate did that right in the store, it took 30 minuets and letting both the guy who sold me the phone and even the store manager see the phone kept doing that. Took it home and tried to charge it *left it charging for 6 hours and never got more then 84% charged*, returned it because the home button went off 20 - 30x in less then a minuet.. Now the second one works perfectly but I have to be careful sometimes I hit the search button with my hand!
HTH,
Charlie
I had the same problem and was able to fix it by upgrading to JH3. See my post here: (remove spaces) h t t p://forum.xda-developers.com/showthread.php?t=767666
mine is doing this randomly and i have to phsysically hit the home button to make it stop. Anyone have any idea why this is happening? I don't remember seeing this when i had the case on but last few days i've been carrying it around without a case, it has gone crazy a few times
Spastic search button
I had the same problem with my search button. It only happened occasionally and didn't seem like a big deal. When it started happening more frequently, I went to the store and they pretty much dismissed it as my fault. Should have pushed it further, but it wasn't horrible yet. Finally got so bad I couldn't deal with it any more so went back to the store (not out of my 30day exchange) and they got on the phone with their warranty company and a new one is being sent out. I hope it doesn't have worse problems.

Bricked Samsung Focus?

So a long while ago (specifically mid-August last year), I fell asleep on the couch. My shiny Samsung Focus which I had purchased in March was sitting on the floor. In the middle of the night, my Macbook fell off of my lap and onto, coincidentally, my Windows Phone.
Long story short, I'm still wanting to fix the cracked screen, I just don't have the time or money to get it done. Prior to the holiday season, the phone was able to power on, along with the capacitive buttons being able to light up and give a haptic response.
Now, the phone won't even boot up when connected via USB. I've tried several batteries and it still doesn't work.
It should also be noted that I removed the MicroSD card that I had in the phone before it went kaputz, although I did the standard hard reset and it seemed to still function for a little while.
Anyone know the possible problem here? I don't want to pay for a screen replacement only to find out that the phone still doesn't work.
First this should be in the Q&A section....
Now your phone... A new screen costs $100-$130, a used decent condition focus on eBay or the XDA marketplace can be had for about $120-150.
This was moved to Q&A. Thanks!

[Q] Did I actually manage to kill my phone, or is there still hope?

The issues started about 4 weeks ago when I fell in a lake with my MyTouch 4g in my pocket. The issue was that I hadn't realized that it had gotten drenched until about an hour later as I was trying to chase my daughters runaway puppy through the neighborhood at the time and she wouldn't stop for anything.
Needless to say, by the time I got home and realized what happened, my phone wouldn't unlock and the camera flash on the LED was in a permanent on state. I immediately pulled the battery, SIM card and SD card and put the phone and battery in a bag of rice (a trick I had read about here). I waited for a week and attempted to power the phone back on, but again the flash led came on and the phone did nothing.
Thinking it a lost cause I switched back to my oldest phone (an old Motorola Cliq XT) and rooted it so I at least had CM 7.2 on it, though it is so slow that I am yearning for my MyTouch back again so I can actually do things like use Reddit and surf the net on my phone again (I was without my actual computer for months at one point so I got in the habit of using my phone for about 90% of my surfing and whatnot).
The other day, however, I had a bright idea while bored at work. When I got home I attempted to turn my MyTouch back on, and to my surprise, it came to life! I quickly switched out the SIM and SD cards and flashed CM 7 onto it and tried to boot it up. To my joy it seemed to work, at first, however as soon as it went to sleep, the screen would not turn back on. It lights up, but there is no image, the touch screen works and the OS seems to be working since I can feel the tactile feedback when I unlock the phone. I was hoping that someone could tell me if I had actually killed my phone dead enough that it is beyond hope or not? If I have actually killed it I was wondering if anyone had advice for me on where I could pick up a replacement for cheap?
I already tried asking /r/android the other night and the only suggestion they had was to make the dog pay for a new phone. Amusing as that may be, she doesn't currently hold a job and thus has no way to compensate me for the damage.
Any and all advice is appreciated, thanks!
If you stalk Ebay you might find one with a cracked screen that still functions for cheap or something like that ,that will allow you to use a part from your phone to make it whole.. providing you know how to replace the screen or basic repairs,that is what i have done 4 times over the past 2 years..
Good Luck!!If you look long enough and bid right you can get one for a fair price ,I bought my last one for 20 dollars and replaced the screen after dropping it in my foyer and worked like a charm you just need to be careful opening it.I hope this helps as far as providing a potential solution to ur problem.again Good Luck!!
Sorry, you probably did. Phones can barely take a couple minutes of water, yours took a swim. Usually the rice is the only way to get it dry, if that didn't work....
Your screen could be damaged though. Your best bet would be to order a good phone at a pretty reasonable price off contract on sites like ebay or swappa, or if you're eligible for an upgrade, go for it.
Motorola Cliq XT? That was my first smart phone, can't say I miss it much lol. Of money is super tight I say get an optimus T and sell that pos. The optimus actually ran cm7 pottery l pretty well for having a 600 mghtz processor
Sent from my SGH-I747 using xda premium

Sony z5 screen/display issue

Hi guys,
I'm looking for some help and advice ! Long story short (will try), I purchased a used z5 with a display/screen issue (I guess).
The first owner told me he dropped the phone and that screen was cracked and not working anymore, so he brought it to the repair store... they replaced the screen with a new one, but they told him that the new screen was broken / dead on arrival, and that they would order a new one to replace it again. The guy couldn't wait another month to get is phone back working again, so he quit with the phone like that and purchased a used samsung.
I purchased the standard sony z5 from him. The screen have color lines in it... sometimes purple lines on the left of the screen, all from top to bottom, sometimes it's different (like right now it's alonost all white), but it is not working at all - I don't see anything useful on the screen.
The phone seems to be working though because the flash/photo work with the lower button on the left side... there is an alarm after midnight on it (I wake up like an idiot the first time it came up, trying to stop the alarm, but fingerprint is not mine and screen is not working... I was at the hotel, and damn it was loud... I think it waked up everyone in the other rooms around me before stopping it with power/fingerprint + volume up ;p)
So, I'm wondering if there's only the screen to replace again (with a good one), or if it's worst...
Does anyone know about that kind of issue, and which kind of screen would you put on it ? I want to put a good quality one to use the phone after that.
Thanks in advance for any help and advices !

Moto G5. An input line of keys are not selectable on the phone. All other keys work.

Hi
My son recently gave me his old Moto G5 phone. The phones charging board was broken and the screen was very badly cracked all over (it had a screen protector) and was generally not in the best of condition.
My son had bought a replacement screen several months ago, but had not got around to trying it. The battery was also totally flat.
So he gave me the phone and I installed a new charging board and the new screen and charged the battery.
Unfortunately an area of the new screen does not respond to key input . This area is a line of keys towards the bottom of the screen (not the bottom though).
My son says that he had not noticed any such problem when he last used it (he kept using it until the battery went flat; he then purchased a new phone).
I've tried doing a factory reset. I've removed and re-connected the display cable onto the main board and these have not fixed the problem .
I am not sure what to try next :crying::crying:. I could purchase yet another screen in case this new screen has a fault (probably unlikely?).
Presumably it could be the main board (digitizer?)...How can I find that out?
Maybe I have done something wrong on the install, but seems odd that the rest of the screen (as far as I can tell) works ok. What might I have done to have caused this problem?
Has anybody got any useful tips as to what I could try. Seems a waist of a good phone, not to try and repair it.
Thanks for reading this.

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