Warranty questions.... - General Questions and Answers

Hey everyone,
I recently got a Xperia SP for 25k. Wi-Fi drops occasionally, and the back sometimes doesn't fit on properly. So I was thinking of getting it replaced because I kind of became obsessed about it Now my question is, it has quite a few scratches on the corners, but it still works perfectly fine and there's nothing on the screen. Will they still accept it, and what exactly is the process for getting it replaced under warranty?
EDIT:
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I forgot the most important thing, screen never works properly when it's charging. That's an extremely annoying issue and the main reason I want to get it replaced.

Related

G1 dev phone screen does not respond amost 70% of time

i purchased g1 from ebay, right from day1 the screen does not respond properly in fact most of the times. i need to reset soft one to at least g1 working. i upgraded to jesusfrake adp1.1 but issue is same. looks like a s/w bug or problem as if it were a h/w problem it would not have worked at all. if iam lucky it works like a charm but stops responding once i get some sms/email alert or install any app from market. can someone help here!!
Have you already tried reflashing the firmware? If not, do that. Otherwise, why don't you contact the person you bought the phone from. It sounds like it may be a hardware problem which might be why that person was selling it.
i did flash everything from bootloader to firmware to rooting. but problem remains same...it works for 5 minutes and again screen stops responding but trackball is active....right now iam on latest JF formware..
is anyone facing a simillar problem??? any work arounds....
Sometimes my home screen goes completely blank on me and seems nonresponsive for about 30 seconds. Can be pretty annoying. It seems to happen when I'm switching from an app to the home screen.
Contact HTC directly and ask for an exchange or something. All G1's have been out for less than a year and so they should be covered by warranty.
I put a new screen protector on my G1. I noticed that it had a bad reaction with the touch and I took it off. After I took it off, my touch screen got much worse. It was very jumpy and unuseable. There was a practically invisible film on the screen (couldn't even really feel it. I took a little bit of soap on a lint free cloth and wiped the screen down and let it sit for just a minute (to soak any residue) and wiped away. My screen worked perfect after that.
I was ready to call in for a replacement.
could it be a bug as if it were a hardware problem it would prevent touch screen responding at all!!!
i downgraded to rc 30 and rooted the phone, now its working like a charm!! strange though.......

HTC Fuze, Black/Blank Screen. Everything Else works, just can't see it.

Firstly, my screen does not show visuals. I can still touch the screen and make things happen, but it is just a back-lighted black screen. I have answered calls on it and such. Basically I'm returning it and getting a new one.
Since I am getting a new one, I want to see if anyone ever heard of this problem and to see what the cause of it is, for prevention purposes.
I didn't get it wet (the white sticker in the back is still white.) Though I have flashed PROven ROM to it a couple months ago (it's a great ROM by the way), but could that have messed up my screen?
I also wanted to know since I can't see the screen, would I have to, for warranty purposes, (blindly) reflash to the Stock ROM?
Thanks in advance!
Yeah, you probably oughta return it to stock configuration (good luck on that!). If you're really lucky, that might even fix the problem. Have you done a hard reset yet? Might be worth a try, although it certainly sounds like a hardware problem.
Sounds like the flex cable has gone bad
Exactly same thing happened to me this Tuesday. Luckly I backed up info to memory card using PimBackupV2.8 with remote control software on my PC. With the remote contol tool, I could see everything as if on my phone and icons are clickable.
Hard reset did not fix the issue. I then flashed the shipped official ROM and stock SPL for warranty purpose. Will send the phone to them today for repair.
mine also like that..
from vodafone also..
the things that make me panics is the phone become hotter and hotter.
asdiqa said:
mine also like that..
from vodafone also..
the things that make me panics is the phone become hotter and hotter.
Click to expand...
Click to collapse
Summer is coming...
Sometimes they make updating phones too easy......
The back of my phone often gets hot I have to use the edges to hold it even though it was not a hot day and it is in my pocket.
blank screen
ya so my screen is blank white
but everything else works
i've heard something about this being a faulty "flex cable"
how can i fix this?
thanks so much for your help
how do i fix this???
did you eventually find out how to fix this/???
u ever end up fixing that? how?
thankss
Mine was still in warranty so I rang Vodafone. They sent me a special delivery envelop the following day. I sent it back to them. The following day I got a text message from them saying they got it and was working on it to fix the fault. The next day received another message saying the device was on the way back to me and I should receive it the following day.
Actually they sent me back a replacement
So.. basically.. is this a faulty flex thing?
I had the same problem for the last week until today i was about to buy another one since i dont have any warranty for this one.. I searched google and saw somebody say that just putting a business card between the keyboard and the lcd and then slide it and it works so far
hope it helps everybody
Ack! my Fuze, which I got off eBay a few months back, just went black too.
I'm not exactly sure whether it's the LCD or the flex cable, but the fact that the D-pad backlight also has become intermittent makes me think it's the cable.
So has anyone attempted the flex cable repair themselves? I see you can buy the cable for around $40 and the LCD for around $80 from Hong Kong.
Maybe this is a sign I should just get an Android device.
eelpout said:
Ack! my Fuze, which I got off eBay a few months back, just went black too.
I'm not exactly sure whether it's the LCD or the flex cable, but the fact that the D-pad backlight also has become intermittent makes me think it's the cable.
So has anyone attempted the flex cable repair themselves? I see you can buy the cable for around $40 and the LCD for around $80 from Hong Kong.
Maybe this is a sign I should just get an Android device.
Click to expand...
Click to collapse
Did you end up fixing it? I have the same problem.
same thing happened to me Twice.... in my sleep overnight. I LOOOOOOOOVe my raphael but man this was the last straw
This maybe of some help for those of you with blank screens. I bought a Touch Pro on ebay that had a very dark screen, occasionally you could just make out some icons being displayed. Using Mymobiler showed that the basic system was working, as was the touchscreen. Other symptoms were that the camera would not work and the keypad lighting was intermittent. Sometimes on connection to Mymobiler a dialog box would come up saying there was an error with Microp?!?
Despite cleaning all internal connections and ensuring they were correctly and securely made the problem remained. I then noticed that the small camera used for video calls (in a socket on the main flex cable) looked very dirty and corroded. I removed the camera module and, using a fibreglass brush, cleaned the contacts on both the socket and the camera module. These were very badly corroded with verdigris.
On putting everything back together I was most surprised to find the screen was now working, as was the main camera. Unfortunately the ROM that is loaded doesn't seem to have any facility for checking the front video camera. There are still problems with sound - both the loudspeaker and the headphones seem to be dead and I have not had the opportunity to test GPS, Wifi, bluetooth, buttons, etc, however I will keep working on it.
Hope this is of help to someone.

[Q] Digitizer problems

Hi,
I have a question regarding to a digitizer that suddenly started going on the blink, meaning sometimes it doesn't work at all. The screen works normal but it doesn't respond to input. If it doesn't no amount of restarts will help. But if I let the phone turned off for a night, in the morning it will often just work.
I disassembled the phone and checked that the connector was properly connected and it seems to be (I took it out and put it back in). There is no obvious damage on the phone.
I was wondering if there are any known causes for this behaviour. I could just order another digitizer and install that, but since there is no visible damage, I'm a bit worried that it'll just be the same problem. Could it have something to do with the battery? I still have the original and it's not exactly great anymore. I run Shantur's CM11.
Cheers,
Marc
This is prob it
Prob this is it: http://forum.xda-developers.com/showthread.php?t=1239238

Strange problem with the touchscreen

Hello xda dev!
I bought a used One S z520, the seller said it's in very good condition, and there are no problems with it. When I finally got it, i noticed, that it really is in a good condition, no signs of use, the screen is clear, no scratches, even the outer shell shows no signs of use.
I turned the phone on, and wanted to connect to WiFi, but the keyboard wouldn't work on the left side (Q, A, Z, Shift etc). Then I noticed the touchscreen is dead on the whole left side. So I used ScreenTouch Test to determine where the dead spots are. And, well...
<PLEASE CHECK PICTURE IN ATTACHMENT>
This seemed very strange, because it doesn't look like these are random dead spots, but more like the screen calibration is way off... I tried resetting the calibration, but that did nothing. Then I went to the bootloader...
The bootloader was "LOCKED", but the phone was s-off and SuperCID'ed, yet it still was using a stock rom, which seemed strange to me, like someone did a hackjob returning the phone to a stock state for selling...
So here is my question: is it possible, that someone installed something wrong (I don't know, firmware, kernel, anything) and I can repair the touchscreen by replacing some part of the software? Or is it a hardware problem, and the touchscreen is dead and I should return the phone to the guy? I would much rather make it work, not go the easy way of returning, but if that is impossible...

Touch screen on bottom of screen is not working since 2 weeks.

2 weeks ago suddenly my phones touch screen from bottom stopped working, I thought it was temporary issue but it's moving on upward, now my touchscreen from right side is also stopped working. All navigation keys are working properly, as well display is working. 2 weeks ago I used my phone in rain for calls but I immediately wiped it off. I have already tried wiping data which didn't help . what should I do now?
Sounds like a hardware failure. Unless your S7 has for some reason lost its waterproofing and water got in the phone, you should take it back to your telco, although it's gonna cost a bit of coin to get the screen replaced if you've voided the warranty.
theprophet93 said:
Sounds like a hardware failure. Unless your S7 has for some reason lost its waterproofing and water got in the phone, you should take it back to your telco, although it's gonna cost a bit of coin to get the screen replaced if you've voided the warranty.
Click to expand...
Click to collapse
It's out of warranty, is it possible to replace only touchscreen as display is working fine?

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