Related
So get this folks... I had read here that a credit was being issued for the outage, so I decided to see what dollar amount I would be given. When I spoke to the rep, he offered me 1.99$ (2 days of data loss). So I said, ok, fair enough. I then asked what in the world happened, how was the entire US affected? The rep then proceeds to tell me that due to the massive tornado activity in the south, the 4g was effectively shut down. He says, nature can be that way sometimes... But, I was not to worry because the issue caused by the storm has been fixed. Now, basically I feel that just like anything, things will break, but to blame network screw-ups of this scale on god, Come On! I hope this will not be their official line, because I may not be the most tech savy tbolt user, but I know darn well this issue was NOT caused by friggin tornadoes! I guess they suppose the masses are that stupid. I guess mother nature also auto rebooted my phone right before the outage as well???? WOW!
mslove333 said:
So get this folks... I had read here that a credit was being issued for the outage, so I decided to see what dollar amount I would be given. When I spoke to the rep, he offered me 1.99$ (2 days of data loss). So I said, ok, fair enough. I then asked what in the world happened, how was the entire US affected? The rep then proceeds to tell me that due to the massive tornado activity in the south, the 4g was effectively shut down. He says, nature can be that way sometimes... But, I was not to worry because the issue caused by the storm has been fixed. Now, basically I feel that just like anything, things will break, but to blame network screw-ups of this scale on god, Come On! I hope this will not be their official line, because I may not be the most tech savy tbolt user, but I know darn well this issue was NOT caused by friggin tornadoes! I guess they suppose the masses are that stupid. I guess mother nature also auto rebooted my phone right before the outage as well???? WOW!
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Because the tornados couldn't have taken out cell towers?
Honestly, who gives a **** what caused the outage? Does it really make that big a difference to you? They acknowledged the problem, fixed it within 24 hrs and are crediting people's accounts (which they really don't even have to do). Kudos to Verizon, I say.
g00s3y said:
Because the tornados couldn't have taken out cell towers?
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They couldn't have taken out cell towers in CO, where I live. It's possible that a large network outage in the south might have caused a cascading failure for the rest of the country but that suggests a surprising fragility to the LTE network.
I'm not particularly upset about it but it is a bit curious that severe weather in the South would take down a network nation wide.
Um if tornadoes took out the towers, but only 4g was lost, and in some cases 3g, then these sound like some very finnicky tornadoes. If I was a tornado I wouldn't go for the 3g and 4g but leave the tower and its power source and 2g parts unharmed. Or were there actual places where all cell reception was lost? I only ever heard verizon say 4g was down, and that thunderbolt people might have issues thanks to how their phone hands off between 3g and 4g which was why people had to do t a fix to get from 1x back to 3g while 4g was down.
I'm not sure if this is true or if it is related to the tornadoes, but I read somewhere that their central/primary "router" went down.
I happened to be talking to a Verizon network tech on the day of the outage about a seperate issue and he said that they were having a problem with the eHRPD/LTE authentication system. So basically the phones were being denied access to the new networks but could still get on the old network. Who knows whether or not that's true but it sounds more plausable than bad weather.
mpw3000 said:
I happened to be talking to a Verizon network tech on the day of the outage about a seperate issue and he said that they were having a problem with the eHRPD/LTE authentication system. So basically the phones were being denied access to the new networks but could still get on the old network. Who knows whether or not that's true but it sounds more plausable than bad weather.
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Maybe the tornadoes took out the devices that were responsible for the eHRPD authentication.
cigar3tte said:
Maybe the tornadoes took out the devices that were responsible for the eHRPD authentication.
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True. Usually there's redundancies for that kind of thing though. Especially for a large company providing a service nationally.
I was in Alabama (Huntsville) during the tornadoes, and I can say that I was having the 3G issue the day before the storms came through. The only issue that the tornadoes caused was the inability to make and phone calls or send any texts (busy network error). I was able to receive calls and texts though.
Sidenote: My thoughts are sent out to anyone affected down there, there was a lot of damage done.
The flaw in the OP's information is most likely the source. He got the info from an account rep. While a tornado might be able to mess with things locally, no way one, or even a bunch of them could cause a nationwide problem. Just give up trying to figure out what the problem was, that's Verizon's job. Just enjoy the phone.
cigar3tte said:
Maybe the tornadoes took out the devices that were responsible for the eHRPD authentication.
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eHRPD has been disabled since the outage. Perhaps the devices are still down.
Perhaps you fail to see that our network is not just towers. It is tied to land based systems and a location of major traffic can shut a system down. All it takes is one hit in the right place and the whole thing fails. Main hub for fedex had a failure and it shut down their whole network worldwide.
Sent from my ADR6400L using XDA Premium App
Is anyone seeing any outages today? I have been on 1x since around 6:00am mst
I'm down in phoenix 1x
3g in po dunk mississippi!
Sent from my ADR6400L using XDA Premium App
LTE running fine here in Detroit.
Any update from Seattle? LTE working fine there today?
burntorangefan said:
Any update from Seattle? LTE working fine there today?
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Been working fine here in Seattle since Thursday morning. Rock Solid 4G - no jumps or anything.
1. Buy phone, data changes from 4G to 3G to nothing constantly.
2. Leaked radio comes out, data changes a little better.
3. Immediately prior to outage, constant 4G all day.
4. Outage occurs, 1x for days.
5. Outage fixed, solid 4G in Philadelphia.
6. Leave Philadelphia, back in Jersey, no 4G, Goes from 3G to nothing. Under settings/wireless & networks/mobile network says connection failed. Uncheck, then check, 3G back, then connection fails again later. WTF.
I love this phone, but t-mobile sucks. I can't take the ****ty service anymore. I've had more dropped calls in the past 2 weeks than I've had with Att, sprint, and Verizon over the past 10yrs.
I originally thought I'd be able to use att towers, but we all know that isn't yet possible.
Not sure what carrier and phone to go with now. hmmmm....
What is Tmo's coverage map look like in your area? If it was bad to begin with, then you should be expecting this coming in.
If not, then you may just have a bad device.
not sure about dropped calls, but T-mobile signal coverage does suck
You meant to say Tmobile sucks in you location because it doesn't suck in mine (Baltimore) but you know who's service does suck in my area. ATT and Sprint. My wife's iPhone gets multiple dropped calls though out the week and there data speeds suck. Sprints WiMax is laughable and always gets static on the line. Tmobile however has insane 4g speeds where I live and I average 8mbs DL and 3mbs UL in and around Baltimore. Not to mention I haven't had a dropped call since I can remember. I don't even remember the last time I went without service. In the end there is no point for me to pay more and get less. A post like yours is all subjective depending on where you live and in the end, this thread is idiotic. Nobody wants to hear you high about carrier service in a forum dedicated to a device.
Sent from my LG-P999 using XDA App
eagercrow said:
I love this phone, but t-mobile sucks. I can't take the ****ty service anymore. I've had more dropped calls in the past 2 weeks than I've had with Att, sprint, and Verizon over the past 10yrs.
I originally thought I'd be able to use att towers, but we all know that isn't yet possible.
Not sure what carrier and phone to go with now. hmmmm....
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Try here.
mikett26 said:
What is Tmo's coverage map look like in your area? If it was bad to begin with, then you should be expecting this coming in.
If not, then you may just have a bad device.
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It shows as covering everywhere. I wouldn't have gotten the phone if the coverage maps were accurate. I get 3g att coverage on my company phone when I have 0 signal with tmobile.
Driving my kids to school 8 miles away I have NO service for 80% of the drive, never had issues with any other carrier. I can pretty much count on ONLY getting service if I'm at or near a city center.
In my area I have great t-mobile coverage and I had att before which was very bad.
So go for the network which works best for you. No point in cribbing here since I guess no can help you. All it does is a flame war.
Sent from my LG-P999 using XDA Premium App
I'm just frustrated cause I like the phone so much. Don't need to get your panties in a bunch.
I get great service in my area (Indianapolis) with T-Mobile 4g damn near all day hardly ever drops to 3g and 4 bars everywhere I go..NO DROPPED calls ever I've been with T-Mobile since 2005
Sent from my HTC Glacier using XDA Premium App
After being with att, Verizon,and sprint, T-Mobile is by far the coverage for me on my area of Dallas TX, I sit at 1 bar with Verizon in the house if I'm lucky, sprint is always no more than 2 and att is the 2nd best for me.
Sent from my LG-P999 using XDA Premium App
I'm having a fair amount of problems with lost signal, and all I did was upgrade from my Nexus 1. Still live in Chicago, still drive the same routes, but before where it was not an issue it is now. Which forces me to conclude it's either SW that still needs improvement, or hardware a la Apple's infamous antenna problems.
eagercrow said:
I love this phone, but t-mobile sucks. I can't take the ****ty service anymore. I've had more dropped calls in the past 2 weeks than I've had with Att, sprint, and Verizon over the past 10yrs.
I originally thought I'd be able to use att towers, but we all know that isn't yet possible.
Not sure what carrier and phone to go with now. hmmmm....
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sprint=over priced/behind the curve (4g?!?!?)
At&t = big bill/****ty network and customer serivce (in my area... i was a customer for 4 years)
verizon= jacked up plans/high prices no customer loyalty or service..... (good service tho in my area)
T-mo= great customer service/decent service (my area) and i got a free g2x from them so suck it
/thread go get a trac phone
stop making useless threads how your gonna get better phones/service NO ONE CARES rant about it on your myspace page
KTHXBYE
I love your threads today...Stop making me laugh. It hurts when I laugh.
I have to say though that I think the I'm leaving posts have their place. If I'm researching a potential phone, I'm interested in disgruntled customers and their rants. They helped me decide on this phone for instance.
While there are a few(I'm leaving posts) for the G2X, there are not that many. And when someone is leaving for a bs, unenlightened, not ever gonna be satisfied reason, it's usually pretty apparent. But go to Androidforums and see all the complaints about the Indulge. There are legions of users who are unhappy. If one person is detered then the people who've posted have helped.
Thank Zeus for the forums. An educated consumer is a powerful one. You have to have a lot of opinions to make an informed decision. Even the redonkalous ones LOL.
I drive between NJ and PA around 70 miles to work everyday. Never dropped a call even while on drive all the way. Tmobile coverage is very good. It sure hops between 2g and 4g, but that is due to the software. AT&T is not at all good in my area.
eagercrow said:
It shows as covering everywhere. I wouldn't have gotten the phone if the coverage maps were accurate. I get 3g att coverage on my company phone when I have 0 signal with tmobile.
Driving my kids to school 8 miles away I have NO service for 80% of the drive, never had issues with any other carrier. I can pretty much count on ONLY getting service if I'm at or near a city center.
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8 miles to school!!! damn. Must not be in the city
Tmobile works well in the cities but not so much in-between. I travel and it sucks sometimes. Airports are the worst. ALL AIRPORTS SHOULD HAVE GREAT COVERAGE ON ALL CARRIERS... but they don't. With AT&T and Tmobile I'm often left with little to no cell signal. Verizon has the best coverage and is the most reliable. AT&T is second with Tmobile last.
90% of the time I am within the city and get great 4G data speeds and a reliable network.
I am always amused by how people are so easily affected my the media machine. BMW is the ultimate driving machine, Verizon is the best, Mercedes never break, blah blah blah...
I have Tmo in SoCal...I've had ATT, Sprint and Verizon. I would not trade Tmo's customer service for any or all of the other 3's claims. Sprint and ATT's data speeds are laughable here. Verizon is good but not worth 3x the price. ATT I think spends all their time trying to make their automated phones menus more torturous. The last time I needed to call ATT, I spent 2 hours calling number after number and never got my issue resolved. I cancelled all my ATT services at that point...took nearly all day to do it but boy do I feel good about it now.
jrwingate6 said:
You meant to say Tmobile sucks in you location because it doesn't suck in mine (Baltimore) but you know who's service does suck in my area. ATT and Sprint. My wife's iPhone gets multiple dropped calls though out the week and there data speeds suck. Sprints WiMax is laughable and always gets static on the line. Tmobile however has insane 4g speeds where I live and I average 8mbs DL and 3mbs UL in and around Baltimore. Not to mention I haven't had a dropped call since I can remember. I don't even remember the last time I went without service. In the end there is no point for me to pay more and get less. A post like yours is all subjective depending on where you live and in the end, this thread is idiotic. Nobody wants to hear you high about carrier service in a forum dedicated to a device.
Sent from my LG-P999 using XDA App
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Same in baltimore with good service.
eagercrow said:
I love this phone, but t-mobile sucks. I can't take the ****ty service anymore. I've had more dropped calls in the past 2 weeks than I've had with Att, sprint, and Verizon over the past 10yrs.
I originally thought I'd be able to use att towers, but we all know that isn't yet possible.
Not sure what carrier and phone to go with now. hmmmm....
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Do you feel better now?
I live in Kansas City, location of the Sprint World Headquarters, and can't recieve a Sprint signal in my house.
Do you have a point?
Try complaining to AT&T for not carrying the G2X...problem solved.
Tmobile is great in my location and wifi calling will not go against minutes pretty soon. You simply cannot beat that at all .
Sent from my LG-P999 using Tapatalk
I just got the phone today me and fiance both got same phone we were told our area had 3g coverage i contacted tmobile support and the tech stated it is not availabe he actually suggested we seek another carrier anyone have any suggestions to getting better quality signal and data...
Since you bought it from Tmob you should ask and get the unlock codes for free and also should be opt out of the early contract termination fee as well because it was not your fault about the coverage area. Don't let them push you around. Stick to your guns that the tmob rep said you would have 3G and yet you do not.
Check with ATT and see if they have better coverage in your area. The G2X can work on ATT networks as well but you would have to do some research on the settings and etc.
Thats my two cents if your gonna leave Tmob and keep the phones.
As for getting better reception or data signal theres pretty much nothing you can do to make it better if the towers aren't there.
fabricatedhero said:
Since you bought it.......
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Agree with all that, maybe you can get the phone as a Standard rate plan, which they don't offer with smart phones. You can then use it wifi all over the place. And when the merger hits, you might get better reception if they can share antenna....though some say the G2x will not work on any 3G ATT signals.
thanks for the responses
Yea ive been searching around seeing if there was a fix or noticable difference in rooted pre gb releases for better sig/data strength and such i even caled tmo when i got home and spoke with tech rep and he suggested that i just return devices and go to a diff network I felt that was a horrible way to represent the company. Didnt even try or make a feeble attempt to troubleshoot just blew it off to ah well you dont get 3g in your area so to bad basically.
fabricatedhero said:
Since you bought it from Tmob you should ask and get the unlock codes for free and also should be opt out of the early contract termination fee as well because it was not your fault about the coverage area. Don't let them push you around. Stick to your guns that the tmob rep said you would have 3G and yet you do not.
Check with ATT and see if they have better coverage in your area. The G2X can work on ATT networks as well but you would have to do some research on the settings and etc.
Thats my two cents if your gonna leave Tmob and keep the phones.
As for getting better reception or data signal theres pretty much nothing you can do to make it better if the towers aren't there.
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Correct me if I'm wrong but I believe the G2X only works on the 1700mhz 3G band. ATT does not use this band so he would be stuck on 2g, which is exactly the problem he's having with tmobs now.
well i should have gone further in to detail
The issue is in the store i was told that i would be in a 3g area once i got home i was only staring at the letter G on the highway i had 2G but at home now even outside I am at G and tech on the phone said i was in 2g area then proceeded to tell me i should look in to another company problem is ive tried verizon which is incredible service horrible support and sprint which had great customer service but horrid service I can travel to mount vernon and data roam.
knickfan5745 said:
Correct me if I'm wrong but I believe the G2X only works on the 1700mhz 3G band. ATT does not use this band so he would be stuck on 2g, which is exactly the problem he's having with tmobs now.
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Hmmm you might be right and i have to retract my statement cuz now ever since the phone was released it showed that it was quad band and had both bands for tmob and ATT for 2g/3g/4g bands and now LG says its not.
Even Tmobs site showed it had that capability. I'm reading into it now. Thanks for the refresh course.
No one suggested WiFi Calling? I use it at work and its awesome. Really cuts down on battery usage too. Plus WiFi Calling is now FREE on Tmobile so why WOULDN'T you want to use it at home or at work?
Beats paying AT&T for a $100 WiFi Extender and having it come out of your bank of minutes.
Plus WiFi Calling works over standard WiFi, so even at McDonalds it will work.
Of course this is under the assumption that there IS some coverage around your home. If there was NO service then I would probably just look elsewhere. If you can at least make calls in your neighborhood and calls, text, and surf the web at home (using WiFi Calling and WiFi) then that isn't so bad. Text messages work on any network grade. The only issue you'd have with a slower network is data. But if there is decent service "around" your house, then WiFi calling works wonders to make sure you are online around your home.
It would actually be kinda cool to reply on a WiFi router for service because at 10pm I could just pull the plug and cells go off. No kids texting at 2am.
fabricatedhero said:
Hmmm you might be right and i have to retract my statement cuz now ever since the phone was released it showed that it was quad band and had both bands for tmob and ATT for 2g/3g/4g bands and now LG says its not.
Even Tmobs site showed it had that capability. I'm reading into it now. Thanks for the refresh course.
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No one really knows but Tmobile is releasing lots of "Quad-band" phones in the event the AT&T merger goes through. They've even stated they ONCE the merger goes through, they will unlock the other frequencies.
So while there is no absolute answer whether our phones are truely quad-band until we crack it open and actually test, it would be odd that it passed FCC, had it listed on the website, and touted as one of the biggest features... only to NOT have no such hardware.
Makes more sense that Tmobile just "locked it up" for now.
mikeew83 said:
Yea ive been searching around seeing if there was a fix or noticable difference in rooted pre gb releases for better sig/data strength and such i even caled tmo when i got home and spoke with tech rep and he suggested that i just return devices and go to a diff network I felt that was a horrible way to represent the company. Didnt even try or make a feeble attempt to troubleshoot just blew it off to ah well you dont get 3g in your area so to bad basically.
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There really isn't much the csr over the phone can do. If you don't have service the person on the phone can't magically teleport a tower into your hood.
They offered you the chance to return the phone and get your money back. How else would you like them to proceed when they can't provide you with service?
Thanks all for the responses
Yea thats what ive been doing just got it set up to wifi in the house honestly out and about not that big an issue as i already have everything i need on the phone at that point unless its a game using data based connectivity which i can deal the phone in itself is just to nice for me to let go of and as for the last post honestly youve waited your breathe and I dont appreciate the rudeness really there is no magic tmo fairy to pop out of my ass and stick a new tower in my back yard gosh there goes that idea. but yea def love the phone testing out root lol i couldnt wait day 1 rooted and working on a good rom/kernel combo in the near future you can look forward to me buildling from aosp soon as this has been something i have been nearing for quite a while now just couldnt find a decent enough phone to dev on so be on the look out for the Triumph Rom coming soon to your neck of the woods.
I was rude? I thought I was just being logical and asked what you would have done if you were the csr.
I'm glad you are at least trying the phone out via wifi, 99% of the people here would have ditched it.
well if i mistook you i apologize
But i def would not recommend someone leave my business for another without prior checking thoroughly to see what other options there may be this guy spent 5 minutes on the phone with me he was in tech support and did no do any literally anything to troubleshoot why i was listed in a 2g area but only getting 1g was my big issue but honestly ill take this over sprint any day i cannot leave the house 5 minutes in any direction without data roaming so just pushed over dark and sin with faux kernel going to set it up and test drive I will be working up some gb roms once official release is out which from the reads i have found is only sometime soon. heres to hoping.
Im at the end of my rope and any help will be amazing. My situation is as such, Im living in a deadzone only 60-70 ft in diameter on EVERY network. it is just to the end of the property line. the biggest problem is that i dont own the home im living in so i cant get a CellFi and the owner wont let me get internet through our local provider. is there any way for me to LEGALLY boost my signal. the house doesnt have anything in it that would cause a Faraday cage effect. and please no smart ass answers. i am willing to bend the law a little as long as it doesnt affect the home owner, i know its not right but im going nuts here.
I don't know where you live but tmo/att may not offer good service where you are but someone like verizon or sprint may. Example, i couldnt hold a good signal when i lived out at the farm, but verizon offered 3g service there. We purchased their mobile hotspot package and i just connected to it via wifi calling. So its net that dont effect the home. Dont know if its a viable option for you. Something to think about.
Sent via A100 on CM10-b090212; godmachine v2.0 kernel; pio's build.prop mod
No this is the same on all networks, even the local ones. I have tried all of them, either of my own or a friends phone. This place is a signal black hole, but its in the burbs. Its just this one property that has this problem, and we live in upstate new York so we don't have thermal shielding like in the southern states. Its a real problem lol. Thanks for the reply though
Sent from my LG-P999
Are on you on contract with T-Mobile?
Yes I am
Sent from my LG-P999
We switched to Spring Sep 3 to get the $100 for 20gb of data plan. It would be great but our coverage/signal is TERRIBLE. We live in Louisville, KY which shows 4G coverage across most of the city. We are lucky to get half bars with 3G 95% of the time. We've even been to a Spark city(St. Louis) over the weekend and our phones were constantly extremely slow loading webpages, Facebook, etc.
I've taken our S5's(wife and I have the same) to a few stores/service centers and no one sees anything wrong. The only thing that any of them told me was that the fact our phones don't have Sprint Zone installed might be the issue. That seemed crazy to me but I tried to find a way to add it to our S5's with no success.
Is there any truth to that? If not, then what can we do to boost signal/reception for data? At this point we're ready to go back to Verizon and start watching our data again even though it costs more. We feel like we've taken a step back into 2008 with our speeds.
wkupike2000 said:
We switched to Spring Sep 3 to get the $100 for 20gb of data plan. It would be great but our coverage/signal is TERRIBLE. We live in Louisville, KY which shows 4G coverage across most of the city. We are lucky to get half bars with 3G 95% of the time. We've even been to a Spark city(St. Louis) over the weekend and our phones were constantly extremely slow loading webpages, Facebook, etc.
I've taken our S5's(wife and I have the same) to a few stores/service centers and no one sees anything wrong. The only thing that any of them told me was that the fact our phones don't have Sprint Zone installed might be the issue. That seemed crazy to me but I tried to find a way to add it to our S5's with no success.
Is there any truth to that? If not, then what can we do to boost signal/reception for data? At this point we're ready to go back to Verizon and start watching our data again even though it costs more. We feel like we've taken a step back into 2008 with our speeds.
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Thats not true sprint zone does not have anything to do woth service..sprint is famous for always workin on towers "so they say' missed calls,drop calls and delaid sms.
They love to feed you lie after lie. But if you climb chain speak with superviser ask for discount they norm comp for your losses...
I figured but just wanted to ask since it was told to me at multiple stores/service centers. I love saving the money ($60 per month) and getting 22GB of data versus 4 with Verizon but that doesn't matter if you can't use it. Any tips on ways to try to increase our signals? Maybe our phones aren't programmed to properly connect to the towers?
wkupike2000 said:
We switched to Spring Sep 3 to get the $100 for 20gb of data plan. It would be great but our coverage/signal is TERRIBLE. We live in Louisville, KY which shows 4G coverage across most of the city. We are lucky to get half bars with 3G 95% of the time. We've even been to a Spark city(St. Louis) over the weekend and our phones were constantly extremely slow loading webpages, Facebook, etc.
I've taken our S5's(wife and I have the same) to a few stores/service centers and no one sees anything wrong. The only thing that any of them told me was that the fact our phones don't have Sprint Zone installed might be the issue. That seemed crazy to me but I tried to find a way to add it to our S5's with no success.
Is there any truth to that? If not, then what can we do to boost signal/reception for data? At this point we're ready to go back to Verizon and start watching our data again even though it costs more. We feel like we've taken a step back into 2008 with our speeds.
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Click to collapse
wkupike2000 said:
I figured but just wanted to ask since it was told to me at multiple stores/service centers. I love saving the money ($60 per month) and getting 22GB of data versus 4 with Verizon but that doesn't matter if you can't use it. Any tips on ways to try to increase our signals? Maybe our phones aren't programmed to properly connect to the towers?
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They are prob working in your area i got s5 wife got s5 and a s3 for other use like hotspot games. we do not have issues in our area so check your area for any work.
Tower may also be overloaded if not enough towers around for the amount of users.
I guess I could call support but it's been going on for over a month, that's just terrible to me. And none of the 2 stores and 1 service center I went to locally mentioned that. If they don't know then that's even more of a red flag. But since we traveled to a Spark city I still feel like it's beyond just local towers and maybe settings in our phones. But they were sent in from different Spring stores so it's not like they came from a bad batch. Just very frustrating and we'll probably just go back to Verizon if it doesn't change soon.