This is very strange. I have my phone completely normal. It's been charged and is running fine. The phone is unlocked, rooted, and running CM10.1. I decide I want to use an external controller to play one of my games. It is a Xbox 360 wireless controller. I load up Beach Buggy Blitz on my device, close all the other apps, and return to my home screen. I then plug in the wireless adapter for the controller via USB OTG. I have used this controller fine on my N7 and maybe even my SGS3 at one point. Everything seems all good and normal. So, I plug in the micro USB into my phone and wtf. It just completely and instantly shuts off and the screen goes pitch black. I mean as soon as I plugged it in, there was an instant and total shutdown of the device. I thought this was weird, so I unplug the USB adapter and try to turn on my device. No dice. I remove the battery and try again. No dice. I hold down the power button for a really long time. I charge the device. Nothing. I charge the device with and without the battery, while pressing and holding the power button and with different button combinations multiple times. Nothing. The device will just not respond in any way. I even tried my N7 charger, but it doesn't work. The USB port feels fine and it seems like the chargers are going in just fine. I'm leaving the device the charge overnight with the battery in it, but I don't know if even that will work. I can't believe this happened. I just plug in a USB and it seemingly kills my device. That doesn't make any sense. Anyway, what should I try? What if it doesn't turn back on? I did buy Squaretrade warranty that covers accidental stuff and I've never made a claim with them yet. Any help will be appreciated, thanks!
TL;DR: I plugged Xbox 360 wireless controller adapter into my completely normal GS3 rooted and unlocked with CM10.1 via USB OTG and now the device won't respond at all despite several and varied attempts.
Your Power Management IC self destructed. It's a common occurrence with S3's. Some devices overload it and it kills the phone.
It should be covered under basic warranty through Verizon, and they'll ship it to you overnight. I'd recommend not mentioning your usage of the OTG though. I've had to get a replacement for the same reason.
Just tell Verizon that your phone won't power on, charge, or show any signs of functionality whatsoever.
themusicmonkey said:
Your Power Management IC self destructed. It's a common occurrence with S3's. Some devices overload it and it kills the phone.
It should be covered under basic warranty through Verizon, and they'll ship it to you overnight. I'd recommend not mentioning your usage of the OTG though. I've had to get a replacement for the same reason.
Just tell Verizon that your phone won't power on, charge, or show any signs of functionality whatsoever.
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I kind of figured it would be some sort of power issue. But man, completely killing a normal device just by plugging in something for just a second is insane. So does this mean I get a completely new phone (same model) when I send my old one in? Can I retrieve any data still on the device? I hope I have a decent Titanium still on my SD card. Will I have to re-unlock, re-root, and re-flash my ROM? That would be annoying seeing how I haven't unlocked or rooted my device in several months. Thanks.
Dillon610 said:
So does this mean I get a completely new phone (same model) when I send my old one in? Can I retrieve any data still on the device? Will I have to re-unlock, re-root, and re-flash my ROM?
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Click to collapse
They send a refurbished phone, Certified Pre-owned or something, and you keep the back cover, cards, and battery. You'll have to send your phone back in the box, or they'll charge you. Call them ASAP, because I pre-ordered the phone, and my manufacturer warranty expires on the 4th. If they try to charge you, remind them that it's covered under that.
I don't know of a way to get any data off of it, other than physically hacking/repairing your phone of course. If you could do that, you could also fix it yourself
You will have to do all rooting and flashing again, but here's a good tool to root it. http://forum.xda-developers.com/showthread.php?t=2332825
Related
hey guys.
i just want to know if you guys can replicate a problem i found and see if the problem i have is isolated or not.
so i've been charging my phone today and noticed that when i try and power down the phone while it is charging, the phone hangs at the shutdown circle and freezes.
when i unplug the charger (wall charger), then the phone immediately turns off.
at first i thought it was because of low battery ( i ran the phone until it died).
then i thought it was because i had no wireless connection (was in building-no signal).
when there was enough juice, i shut down the phone (not charging this time) and the phone powers down.
if this has been already covered, i apologize...
sorry for the bad grammar/punctuations. im feeling lazy. lol
40 views and no comments?
defective NS?
My phone powers down while plugged in just fine. I just checked for you.
It takes about 30 seconds of the spinning shutting down message, then the screen switches to the battery charge icon for a few seconds, then the screen goes black.
A quick press (don't hold) of the power button brings back the battery charge icon for another 10 seconds or so.
Thanks for the reply. What is weird is that I tried the test at my local best and their demo phone was exhibiting the same thing. Maybe I'm not letting it shut down long enough.
okay, i've powered down again while charging. stuck on power down screen.
been over 2 min.
looks like i'm replacing this today.
anyone else want to chime in on this?
predation said:
okay, i've powered down again while charging. stuck on power down screen.
been over 2 min.
looks like i'm replacing this today.
anyone else want to chime in on this?
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Click to collapse
Since you're going to have to do a factory wipe/reset for privacy/security to exchange the phone anyways, can I suggest that before you assume the phone is bad that you perform a factory reset on it and then test again?
For all we know, you've got some rogue app that is causing the problem. I'd hate to see the NS returned as bad hardware when it might possibly just be bad software you've installed...
distortedloop said:
Since you're going to have to do a factory wipe/reset for privacy/security to exchange the phone anyways, can I suggest that before you assume the phone is bad that you perform a factory reset on it and then test again?
For all we know, you've got some rogue app that is causing the problem. I'd hate to see the NS returned as bad hardware when it might possibly just be bad software you've installed...
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Click to collapse
exactly what i plan on doing. gonna do a factory reset first.
But i think it will still happen because the demo unit at bestbuy was a clean install with no apps on there.
But i will update as soon as i restore!
thanks distorted!
wanted to add that when i shut down the phone while it was usb connected to the comp, it shut down properly and i saw your battery icon you were mentioning.
edit:
now i tried other wall plugs, usb cords and such and it all shuts down.
very weird.
It looks like it was the micro usb charger that i was using that was the problem.
I was using one that came with my blutooth charger.
I double checked all the information of the BT plug and compared with the ones that worked. the bluetooth cable was rated a .7 amps (just like the one that came with the nexus s). other cables were rated at 1 amp (which shut down the phone fine).
oi! saved me the trip to best buy.
i tested before and after factory reset.
all good except for the BT charger.
I can confirm that this is an issue. I have a spare micro-usb cable, and when I connect that to the computer, it charges fine, but the usb-debugging or usb-drive options never appear.
While it's in this state, and I go to shut down, the Power off - Shutting Down... screen will in fact freeze until the USB cable is unplugged. It does not do this with the stock usb cable.
When this "bad" cable is used with the stock wall charger, the same thing happens.
Hmmm... I wonder what can be causing this. Anyone else have this happening?
My best guess is that maybe there's something different with the pins and they are shorting/not aligned right in some cables.
chadrockey said:
My best guess is that maybe there's something different with the pins and they are shorting/not aligned right in some cables.
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Click to collapse
that is what im thinking.
at least i know my NS isn't defective!
Hi there,
My Nexus S (i9023) phone recently fell into a water bucket and I immediately pulled it out.
Not much damage was done to it except of one thing: after I put it in a bag of rice like stated on the internet for overnight, and then plugged it in again to the charger, it seems like something was different.
When I plug the phone to the AC power - phone DOES charge, but nothing else happens.
It doesn't turn on screen and informs "charging", and doesn't have the "charge when phone is off" option anymore. Instead it would just turn the phone on.
Also, when connecting the phone to the computer nothing happens, it's just charging the phone! can't mount USB anymore
I took the phone to a lab which handles these cases. They replaced the USB port and cleaned all the corrosion. They said it's fixed now, and indeed the USB port is new.
But then after coming back home it's still the same.
I'm sick of being dependant on other people and would like to fix it myself.
Any clue which part of my phone was fried? Where can I get it?
Thanks!
-zeek
Are u rooted?
Try a different ROM. Maybe one ur ur backups.
If it still does connect then it has to be the ROM assuming ur computer has the proper drivers still.
Good luck
Vs Nexus S 4G
Thanks!
Thank you!!!
Problem solved after I loaded one of my backups.
Any explanation to that? even when the phone was turned off it couldn't charge it in off mode and now it can.
How come it's a software issue?
Thanks!
I can only guess that ur ROMs kernel had a "fast charge" option. If so this doesn't allow computer connection. How it got switched to that option... who knows .... maybe the sudden power surge.
If not that, then ... strange things happen when a phone get wet.. the sudden power surge could have changed the power output causing CPU adjustments... who knows.
I'm just happy it worked for u.
I'd recalibrate ur battery asap.
Good luck
Vs Nexus S 4G
Hi, the same thing happened to me, only it wasn't a bucket, it was a pool, and changing the ROM didn't work (I've flashed at least three different ROMs since then, kind of hard when the USB port doesn't work but eh, what can you do).
Also, it's on a Gio, not a Nexus S, but the principle should still be the same, yes?
As the title says.
Thinking of getting this device on the cheap. I have a Moto factory cable that i've used to flash stock firmware onto a couple different devices.
Would that same cable work on this device to get it into fastboot?
Are there any cases of completely hard bricked devices?
Also, if any of you experts know some questions i might want to ask the guy, I'm all ears! Thanks!
Markyzz said:
As the title says.
Thinking of getting this device on the cheap. I have a Moto factory cable that i've used to flash stock firmware onto a couple different devices.
Would that same cable work on this device to get it into fastboot?
Are there any cases of complete hard bricked devices?
Also, if any of you experts know some questions i might want to ask the guy, I'm all ears! Thanks!
Click to expand...
Click to collapse
You can use the moto factory cable on the xoom but that just gives it power to fastboot.
You can have a xoom be hard bricked. If you plug it in and it shows up as a APX device it is hard bricked. (i own one that's sits in the drawer for spare parts for it's replacement) The charge light will still come on.
What type of xoom is it a (wifi 3g/4g family edition)
You should ask what caused it to brick?
was he rooted?
If you buy it post here and I can give a one click restore for it. AI have it for most versions of the xoom.
Be Sure...
Before you buy it I would recommend getting as much information as possible from the seller as this device may be beyond repair. If the device can still be recognized in fast boot then you should be fine.
if it is a 3g/4g xoom you might want to get the esn/meid number and check with verizon if it is clean.
If the bootloader is damaged it is of no use other than spare parts. You must at the very least be able to get to fast boot. If it is not recognised when plugged into the USB there is nothing to be done without serious hardware hacking.
I have one just like that in a box. It is rare, but it happens. It will not even flicker when powered up - nothing.
Grege50 said:
If the bootloader is damaged it is of no use other than spare parts. You must at the very least be able to get to fast boot. If it is not recognised when plugged into the USB there is nothing to be done without serious hardware hacking.
I have one just like that in a box. It is rare, but it happens. It will not even flicker when powered up - nothing.
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Click to collapse
This morning while loading a webpage (20% of battery life left) my MZ601 just froze, didn't respond to any screen or button presses, slowly went to sleep and has resisted all attempts to start since then. Even hooked up to the charger for the last hour, it still doesn't respond no matter what buttons I press, completely blank, no lights, nada...
I'm guessing it's a dead parrot, has anyone else had a similar Xoom death?
EDIT: Just found a more appropriate thread, ignore...
Hi guys,
Been having issues with charging for the past couple of days. When I plug my phone into the charger it states that it's charging, but nothing really happens. The troubleshooting so far:
Have tested it on multiple different chargers, all having same problem. However, my Nexus7 tablet will charge normally on these chargers, so we can rule out it's charger related.
Tested for differences with the phone switched on or off. When phone is switched off it will charge, but not with the speed it normally does.
Running CM11 Snapshot M9. Did a clean install. Battery does not charge normally (read 1% gain per 20 min) on most stripped down version (without gapps + personal apps)
Looks like it's battery related. But I find it difficult to rule out what's causing my phone to act funny. The weird thing is that sometimes my phone will go for a decent charge, but this happens so randomly that it's hard to find any form of sense in this process. Also, when the phone is on and charging, the battery light will sometimes turn off. But when I activate my phone again, the battery light will bleep on as if nothing happened and everything is functioning normally (which is clearly doesn't).
Does anybody have an idea how I can fix this? Any helpful tips that can point me into the right direction to figure out what's causing this? Many thanks in advance!
did some more testing - can anyone help me out?
After some additional testing I'm fairly sure that it's either battery or chip related:
USB debugging does not work at all (storage is set to MTP). When I open Android File Transfer my Mac will recognise the Nexus 7 tablet, but not the Nexus 5. Debugging is switched on in Developer options.
When I try to use adb or fasboot, my device is not listed either, nor are any commands (directed towards phone) executed through bootloader.
In the about Phone section I went to check the Battery info. It will state correctly that the phone is being charged through AC or USB (depending on wether the device is connected to laptop or charger).
Does anyone have an idea how I can figure out if it's chip or battery related? I desperately want to find this out, because I bought my phone in The States and live in Europe... So in the worst case scenario the phone needs to go back to the US due to bureaucratic policies. Already had to go through this horrible proces half a year ago with a bad NAND chip, really want to avoid the hassle and lose my phone for at least a month. So if it's a battery thing I rather order a new one and replace it myself
Really really hope someone can shed light on this issue, running out of luck and options. Please guys, please :angel:
sounds like the usb connection, physical, is going. if it doesnt charge but randomly will, fastboot nor adb see it, i think its an usb connection issue. i had the same with my nexus one a long time ago, if i wiggled the the connection when it was connected, sometimes i could get it to charge some. fortunately, it isnt an expensive repair, and yours should still be under warranty.
simms22 said:
sounds like the usb connection, physical, is going. if it doesnt charge but randomly will, fastboot nor adb see it, i think its an usb connection issue. i had the same with my nexus one a long time ago, if i wiggled the the connection when it was connected, sometimes i could get it to charge some. fortunately, it isnt an expensive repair, and yours should still be under warranty.
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Thanks for the reply, really appreciate it How much you reckon it will cost? Also, can I do this at any decent phone recovery shop? As stated previously, really want to avoid sending the phone back to the US. Once again thanks!
suikerchiller said:
Thanks for the reply, really appreciate it How much you reckon it will cost? Also, can I do this at any decent phone recovery shop? As stated previously, really want to avoid sending the phone back to the US. Once again thanks!
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Click to collapse
i paid $35 3 years ago(?) at a local repair shop.
@simms22: ordered a USB portal online and replaced it by myself. Phone works again. Thanks for the tip!
I posted this on the tmobile site but can't seem to get an answer. I have no idea what to do.
So I've had my phone on for at least 7 days. A notification from Samsung's plus app told me to reboot it because blah blah it helps or something.
So I turned it off.
Now it wont turn back on. Tired holding power plus volume down. Tried booting into recovery. Don't have a Windows PC irght now to plug into and try things , but will install windows on a mac via bootcamp.
When I plug it into any charger. Nothing.
When I set it atop a wireless charger. The wireless charger detects it, meaning it lights up. But the phone itself doesn't give any LED notification.
Phone gets warm while on wireless charging pad also. So it may be charging.
What is going on? Any advice?
Plug it into a charger, hold the vol down and power button for like 30 seconds then the screen should turn on saying its charging, then just power it it on.
Nothing. It gets warm when charging. But nothing.
Am I pressing it wrong maybe?
Strange that usually worked for me when i couldn't turn on my phone normally, can you get into download mode? Vol up + home + power.
Well this sucks i can't turn my phone on now, the battery was depleting somewhat rapidly so i rebooted the phone, once it got to the unlock screen it froze. Now no matter what i try i can't get it to turn on.
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
peachpuff said:
Today it managed to start charging, but when I turn it on when it's charging the screen freezes into a garbled mess, without charging it manages to boot.
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Click to collapse
Same charging from PC?
Tried a different cable?
I have a Lumia 535 that messes up touch if I use my Sammy charger, same if I use my Raspberry Pi charger on my Windows tablet, the touch screen goes mental
Try a different charger / USB lead
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
peachpuff said:
I used various cables/chargers so that wasn't it. I went to a Samsung repair center and they suggested that... I have too many apps installed and that's causing the issue? Oooooook, granted this was just a rep and not someone doing the actual repairs.
Again my battery was low and I decided to reboot it and I can't start it again, very strange. If I get it working again it seems easy to duplicate if I goto Samsung again.
Called my credit card company and they have extended warranty on all purchases so i'm safe, the samsung store suggested to bring it in if happens again and they'll extend my warranty 3 months too.
Click to expand...
Click to collapse
Too many apps installed... how do these guys get the job in the first place, even as a rep?
It does sound hardware related, I'd probably use your 3 months ext warranty before it expires and the S7 finally commits suicide
Don't think knowledge is a requirement for these types of jobs, phone died again after a reboot and I can't start it anymore, going to the repair center after work.
It would seem not
Hopefully you get someone with at least some knowledge to help this time, likely you'll be needing a new motherboard / phone, unless it's something a bit less drastic like a dodge USB port
I thought it would be the usb port too but i tried using my wireless charger and the light on the charger was on meaning it was charging but it still wouldn't power up, i had it plugged in the whole day today and its completely dead.
Anyway it seems samsung warranty goes by build date + 1 year + 3 months leeway, unless you give them a receipt and then its just one year, so mine was built in feb 2016 so it has warranty till the end of may without a receipt.
Ah well, I suppose at least you get a new phone / board out of it, even thought it's a PITA RMAing your phone
Mine was manufactured 2016.08.16, just two weeks before I got it, so I guess that means November this year without a receipt, but pretty sure I still have the receipt anyway
They replaced the board and all is well now, first time any of my phones failed like this, and it had to be the pricey one.
They did it there and then for you? Was expecting a few days at least, nice job
Yea I've not had any failed phones to date either, hopefully not this one either
I dropped it off at 4 yesterday and it was ready by 7, i was a bit surprised by the speed too, seems they got all the parts in stock.
Can't complain about that service, makes you wonder if they have them in stock and can replace them in such a short time for a reason though... hope it's not a common fault