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My TF pad charges just fine, so there is not any problem with the charger. However, the dock does not charge at all. Even after 12 hours plugged into the wall with the unit turned off, the orange light is still flashing when I boot up. This might be a problem with the firmware. I am running:
HRI66.US_epad-8.2.3.13-20110511
I read somewhere that I should reflash the firmware. I have downloaded this version of the firmware onto a USB drive and the TF recognizes it but will not open the zip file.
What are the steps required to reinstall this firmware? Does anyone know of any other ways to fix the charging problem? The ASUS support site is nearly worthless. I humbly apologize in advance for my ignorance and thank anyone who responds.
that is the Build Number, and mine is the same and I updated everything correctly so it looks like you have the most updated version.
My MobileDock version is EP101-0209
It might be an issue with the dock charger, a hardware issue, the battery may have stopped working, we never know...
if it's a firmware issue, give Asus CS a call and ask them what to do next or how to properly install it.
Does anyone have any other suggestions? My keyboard has stopped charging as well.
Same for me unfortunately
Sent from my Transformer TF101 using XDA Premium App
I had the same issue and had to unplug and wait, switched outlets and it's fine now.
There is definetely something wrong.
Maybe it's designed to fully charge the tablet first then start topping off the dock.
I had the same issue - constant flashing orange led no matter what configuration I tried.. TF docked, TF not docked, TF docked powered on, TF docked power off, change outlets, let it sit for hours and hours (over 24 at one point) etc etc
Nothing worked.
And like yours, my TF always charged - whether docked or not.
Called Asus - w/o even asking any questions they just directed me to the RMA dept.
Instead I just returned it to Amazon and then waited until I could order another one. It took nearly a week, but they finally came back in stock on Amazon (for an hour) and I ordered another.
It should be here Wednesday, so by then I'll know FOR SURE whether it was the first dock that was bad - or if it's my charger / cable.
I'll post back once the new one gets here..
My keyboard is waiting for UPS pickup for a Newegg RMA. The keyboard is deactivated at Newegg now. I'm wondering if they will wait for more stock or give me a refund. I'm just glad I still have the tablet.
Does anyone know how widespread the dock charging problem is, and if newer units have any changes to fix this?
The docks were scarce here in Taiwan, still are. That must be an indication something is rotten in Denmark and Asus knows and are working on it.
Updating from my earlier post: My new keyboard / dock arrived yesterday. When I plugged it in, the LED was solid orange (ironically, this LED looks a lot more "red" whereas on my other dock it was definitely "orange").
I charged it for 8 hours and the LED turned green during the charging time.
So at this point I can definitely say that it was the dock that went bad and would not charge - as opposed to the charger being bad.
I would advise just returning your dock to the place of purchase if it's no longer charging.
Be interesting to see if those having charging problems with the dock have an orange or red led. I have had no issues, but my led definitely looks red. When the charger is charging, it gets very warm (hot). If your dock has been plugged into the charger for more than 20 mins and the charger is not very warm, it probably isn't charging.
Just wanted to update my previous post (2 up) because now my second dock is dead.
Under normal usage everything would worked fine - the battery would drain and then charge - no problems at all.
HOWEVER - There appears to be BIG problem with these docks and I feel this is what is causing (or contributing to) my docks dying. These things have a constant drain on them when the Transformer tablet is attached - even if you power the tablet OFF.
http://forum.xda-developers.com/showthread.php?t=1112835
I believe what is happening in my case is that the dock battery drains to a point where it will no longer accept a charge. In both cases, I had the tablet docked to the keyboard - powered OFF - and did not use it for a week or so. When I went to power it on, the tablet/dock had just enough juice to tell me that the battery was very low (I believe around 1%) and that it needed to be charged - and then it shut down.
OK, fine, no problem. I plugged it in to charge and left it.
The tablet charged up to 100% with no issues, however 72 hours later and again I have a keyboard dock with a constant blinking orange LED that will not charge. Again, I tried charging it with the tablet attached and without - no change. The adapter doesn't even heat up when trying to charge which again tells me that something in the battery on the dock is not accepting the charge.
Looks like this one will be going back to Amazon as well. I'll also contact Asus regarding the issue and will report back what I hear.
Hello,
I Have the same behaviour,everything were fine until I unplug the dock during several days and the charge was down at 0%.
Now, I 'm unable to charge the dock with or without the tablet plugged
I hope that it's only a firmware issue.....................
RSY42 said:
Hello,
I Have the same behaviour,everything were fine until I unplug the dock during several days and the charge was down at 0%.
Now, I 'm unable to charge the dock with or without the tablet plugged
I hope that it's only a firmware issue.....................
Click to expand...
Click to collapse
Sorry to hear it, but thanks for letting us know.
I have a bad feeling that this is an issue that is going to end up biting MANY users after their return period has expired. It seems that the huge majority of TF owners use their tablets / docks nearly every day - if not daily - so they won't run into this problem.
I'm concerned that after a month or so and some of the excitement has worn off, and they put their TF/dock away for several days suddenly their dock will be rendered useless (at least as far as the extra battery goes).
I've just sent a note off to Asus (per their request from my Amazon review) and I'll let you know what I hear back.
OK
thanks you for your action !! and to keep us informed.
For me, a lot of people are concerned ..... as you said...
i have same question too
My dock has same problem, have tried with or without tablet recharging, the led of dock is always blinking red when tablet connected, and dual battery widiget always display it's discharging and slow draining from 40% to 35% now.
In order to consolidate and try to keep this issue in one thread, I'll only be updating this thread going forward: http://forum.xda-developers.com/showthread.php?t=1112835
I just added my latest correspondence with Asus on the matter, but unfortunately it doesn't look like I'm really getting through to anyone of quality over there..
gents,
just wanted to add my possible fix for this issue.
I had this probem and my dock would not charge. Somehow i got it working again. Here are the steps i took, not sure what fixed it in the end but you could try and replicate and see how you get on.
1. I went to charge my keyboard on its own. I left it charging for hours and it was still flashing red.
2. docked the keyboard and the power widgets showed no juice within the dock althought it worked as a keyboard.
3. I plugged the power in the dock while docked and on. It showed that it was charging the tablet but not the dock. The dock stayed at 0%.
4. I left the two charging while on for a few hours. The tablet was now showing as charged but nothing still in the dock. I then shut down the device with a turn off but left the power and the dock in. As i shut down the light on the side went to solid red and stayed solid red while the device was off.
5. I left the device off but with the charger in the docked keyboard for about 10 minutes. I then turned the device on while docked and still charging. When the device turned on the battery widgets showed the dock with 35% charge. i left the device alone for a while on and dokced and charging and after about 10 minutes the dock charge started going up. I left the dock charge while the on the tablet was on and docked until the dock was charged to 100%. I then turned the tablet off. took the charger out and undocked. Turned the tablet on while on its own. Then docked it with the dock with no charger in and da daaar the keyboard showed 100% charge and was working......yea!
This is what I figured out, not sure if it's actually true but whenever I did some huge data transfer from the datacable computer --> tablet afterwards it wouldn't charge... so I had to leave it unplugged for over 6 hours adapater and cable, then tried again and it works... still going to go visit the local asus warranty center sigh.
Hi everyone,
I was using the megatron 1.0.1 rom and I doubt it has anything to do with my problem, but did happen right after flashing this rom for the first time. I left the tablet docked in the keyboard dock in sleep mode for a few days only to come back to it completely drained. I don't think it was deep sleeping for some reason but I didn't look into it to much. I charged it back up through the keyboard dock, but now the battery widget is displaying 0% on the keyboard dock and will not charge it anymore. The light on the side always stays solid orange, never blinks and never goes green anymore. I have since changed to the latest ASUS official firmware in hopes to revive it with official firmware.
I tried a few suggestions with no luck. This is what I tried.
1. Reset battery stats and Cold reboot
2. Allow wake on keyboard, allow it to deep sleep and then wake it with keyboard press
3. Fully charge tablet with power adapter, turn off, change power adapter to keyboard dock and then reseat tablet and let it turn on automatically.
4. Leave it plugged in USB for a few hours.
5. Charge just the dock without the tablet seated.
I'm looking for any suggestions and hopefully someone who has solved the problem??
It is no longer under Warranty so RMA is not an option.
Thanks for any help.
Hi, i have the same problem. But i'm using Megatron 1.0.4 keyboard blinks orange all the time with the tablet docked and without it. I would also know if anyone have a solution for that. i didn'T tried to go to stok to see if it help.
The wake on Keypress is part of the ASUS official firmware and I saw a suggestion to try that to get the battery charging. Also I wanted to ensure I had the latest dock firmware incase ASUS put a fix in to revive the battery to start charging again. Does you battery widget also say 0%?
Blinking orange means below 5% I believe, and does the blinking orange stop when the tablet is not connected? If it blinks with the tablet disconnected from the keyboard dock, try contact cleaner of the dock connector, something might have shorted pins making it believe the tablet is connected.
Yes, my battery widget says 0%. Now i have tried the latest cornerstone nightley of teameos and my dock now stopped blinking and shows green. that means its full charged. but the widget shows 0%. now i try my nandroid backup of stock rom. in the teameos nightley i havent an option with wake on keypress
Thats good, sounds like you got your fixed. Our problems are a bit different with the status of the dock LED, but glad yours is fixed. I tried eos nightly 24 as well when I first tried to solve the problem, but it made no difference to addressing my problem.
And the wake on keyboard option is only in the ASUS based roms like the official or Revolution, Revolver, Frozn roms which are all based off the ASUS roms. Its in the ASUS option in settings.
Hoping someone will see this thread that might have a good suggestion.
Yes, i hope someone can help you out. my dock behaviour is now how it should be. green when fully charged, but the dual battery widget shows 0% for the dock. no wi try to restore my nandroid of stock rom and the first try failed with an error while restore the "/data"...i try it again after wipe everything. hope the widget will work on stock. But i will try again the megatron rom. Its the best i tried for now. TeamEos have some potential but Megatron is very fast and stable for me...with the only one problem with the dock battery
EDIT: Now it seems like i have fixed all. I have restored my nandroid of stock rom and then it worked with the widget correct. Now i install again the Megatron 1.0.4 Rom and voila it shows the battery icon and the dual battery widget how it should be. hope you will have succsess on your problem
thestudent00 said:
EDIT: Now it seems like i have fixed all. I have restored my nandroid of stock rom and then it worked with the widget correct. Now i install again the Megatron 1.0.4 Rom and voila it shows the battery icon and the dual battery widget how it should be. hope you will have succsess on your problem
Click to expand...
Click to collapse
Thats great, glad you've got it working right. So your solution was simply just flashing another rom and then back to stock and you were fixed?
I'm noticing another problem now, and not sure if it is at all to do with this. I was at 40% battery in my tablet last night. I turned it off, and I left it in the keyboard dock. When I woke up this morning and tried to turn in on, it wouldn't turn on. Plug it back in the outlet and let it turn on and it is 0% So somehow its still draining really quickly while being off. I need to test without the keyboard dock attached to see if it is some how sucking the battery out of the tablet. It now does the reverse of what its suppose to do, instead of giving power, it takes power from the tablet.
Weird issues, I might call ASUS and find out what it costs to repair this vs just buying another. Not having much luck on the forums with anyone else having this exact issue.
The quick battery drain is called a "Sleep of Death, or SOD" it's an ICS issue, nothing we can do untill ASUS fixes the firmware, as for the dock, try discharging the tablet completely then charging the dock and seeing if it will then charge the tablet. If so it's probably an indicator light/widget issue, flashing back to stock then back to ROM should fix it. Also check your connectors for debris/etc.. as suggested above.
Well good news for me, I called ASUS last night about the problem and the opened an RMA and told me to send it in. I wasn't going to mention the warranty already expired, and they didn't say anything when I gave them my serial number, so it was defiantly worth the effort. I will report back once I receive the dock, but to anyone that has a similar issue that can't be solved like mine, its worth the call to ASUS to see if they will still cover it. I think mine is more hardware problem then a software glitch.
Well just to end this thread and marked it as solved, I just wanted to comment that the only fix for mine was RMA. It seemed like a hardware problem, but perhaps just a coincidence that I also installed Megatron Rom just before. Anyways, if you find yourself in my situation, try ASUS RMA dept. I was out of warranty, they either didn't know or didn't care and RMA'd it for me. Thanks ASUS for the new keyboard dock, works perfectly again!
Tried the following methods=
Cold boot
Switching from PC USB to Asus charger
Switching from other manufacturer's charger to Asus
Freeze the charger(???)
Adaptor charge the tablet in good order, but it doesn't seem to be charging the doc.
The dock is always blinking rapid amber led when plugged in and the adaptor just get really hot.
Guys, any advise? Warranty expired, it gonna hurt my wallet to send in for repair ;(
Sent from my Nexus 7 using xda app-developers app
If you let the dock drain 100% it sometimes encounters problems. If you open up the dock you will see a little switch. Flip it back and forth and it should start charging again
mrevankyle said:
If you let the dock drain 100% it sometimes encounters problems. If you open up the dock you will see a little switch. Flip it back and forth and it should start charging again
Click to expand...
Click to collapse
where exactly is that small switch ??
RIght beside the battery on the charging port side if i remember correctly
mrevankyle said:
RIght beside the battery on the charging port side if i remember correctly
Click to expand...
Click to collapse
Got the same problem as the OP - Dock not charging and even the dock option is greyed out within the Settings - Interface - Launcher option.
My question is - Is there any software command that would simulate the flipping of the switch using ADB etc? Would not want to open the dock as yet..
It works properly when I attach it to the tablet, only problem is that it doesn't charge...Any pointers would be more than welcome!
Am on 4.1.2, CM10 2012 12 08 Unofficial
Thanks!
Try a cold boot, it fixes lots of these problems. Hold the power and vol down buttons till you see 2 icons on the screen, then release the 2 buttons and let it boot. Try it while docked and it should start charging again.
Lethe6 said:
Try a cold boot, it fixes lots of these problems. Hold the power and vol down buttons till you see 2 icons on the screen, then release the 2 buttons and let it boot. Try it while docked and it should start charging again.
Click to expand...
Click to collapse
Yes, already tried that (it says cold booting linux and all..) , I tried it while docked and with the charger in the dock..but still the same orange blinking light..Dual Battery Widget also doesnt detect the dock..though I can type with the keyboard and all that stuff..
Guess you should open it up then, and try to switch trick as I doubt there's an ADB command for a hardware switch inside a "third party device" since it's not part of android but really an extension that probably requires drivers and/or kernel modules outside of stock android. If there is, it's probable it's not documented if it was added by Asus for Asus. While it's opened up inspect the battery for obvious signs of wear/damage. Dual battery widget didn't work for me on some ROMs (can't remember which exactly but only the tablet battery was detected) but recent CM10 should have a separate icon with a dock through the battery icon while docked.
You can try the dumpsys utility from ADB, which prints out battery info so you may find something, but you can't manipulate data at all:
adb shell dumpsys battery
Also, did you try wiping the battery stats in recovery? If you have that option...
And lastly, lots of people are suggesting the freezer trick. To me that would be last resort but it looks like it's working for some people it seems.
Lethe6 said:
....it's probable it's not documented if it was added by Asus for Asus...
...You can try the dumpsys utility from ADB...
Also, did you try wiping the battery stats in recovery? If you have that option...
And lastly, lots of people are suggesting the freezer trick. To me that would be last resort but it looks like it's working for some people it seems.
Click to expand...
Click to collapse
Thanks for your detailed analysis and useful suggestions - just reflashed the CM10 8th Dec UNofficial rom y'day only and then recovered all the apps etc..But your idea of wiping out the battery stats didn't cross my mind! Should be there under advance I guess within recovery..(Have touch based 5.9 or something)
I would let the charger plugged into the dock and then try again the cold boot trick to see if that resolves the issue..Else would see if I have the option of wiping battery stats within recovery..
I am currently on vacation and hence donot want to open up the Dock here, freezer trick while harmless but I fail to understand logically how that would help Nevertheless would try it out if the above doesnt work..
Would report on the updates tomorrow (after 12 hours or so.)
The freezer trick is an oldie but a goldie. I used to do it with old hard disks that had certain problems and it worked in some cases, but usually you had an hour or so to salvage the data then it would die for good...
The logic behind it is that cold contracts the parts while heat expands them. So if it's a bad solder or something alike, the cold can temporarily fix it. But as I said, it would be a last resort for me and I'd triple seal it in ziplock bags to make sure no humidity can get in or out.
Let us know how it works out!
Lethe6 said:
The freezer trick...
..Let us know how it works out!
Click to expand...
Click to collapse
I am actually inclined to open up the keyboard and flip the damn switch now!
Also I did try cold booting (as the tablet had charged to 98%) and also wiping out the battery stats, but no change in situation still.
Opened the keyboard, flipped the switch but still no change..Orange light just keeps on blinking approximately every second..
Am at a loss to understand what could be the problem - the dock and tablet were bought in Sep last year and the dock has hardly been used (probably not for more than 20-30 hours in the last 14 months or so..)
Anyway I havenot closed the keyboard completely, would flip the switch again after sometime and see if that changes the charging behaviour in any way!
Anyone who has had success with dock charging issue after flipping the switch?
Update on previous post - Suspecting that it could be a software issue as well, I flashed an old Megatron Rom (based on CM9), and tested the switch again.
Switch off - Only EeePad's battery is shown
Switch On but no charger - Dock's battery is shown (symbol of battery + Keyboard) BUT with a red exclamatory sign, along with the normal EeePad's battery
Switch On and with Charger - Dock's battery is shown (symbol of battery + Keyboard) with charging sign , along with the normal EeePad's battery
So definitely an improvement as compared to CM10!!
Wondering if I should search for a Stock (Rooted ?) Firmware and flash that..Or probably just a firmware for the dock (does that exist?)
I'm pretty sure there is firmware for the dock (I think you see it in the settings while docked) but I don't think it's available, nor does any rom actually change it they just "use" it. For sure the best thing to try would be stock now with dual battery to make sure it works properly. Easy flasher will get you back to stock, provides root and can install different recoveries for you (there's plenty of others but this one seems easiest and worked best for me).
I'm thinking you're right on both accounts: the switch did work and there's a software issue somehow causing this. I've seen stranger things with custom roms. Glad you're making progress!
Lethe6 said:
.. the best thing to try would be stock now ..Easy flasher .. seems easiest and worked best for me..
Glad you're making progress!
Click to expand...
Click to collapse
Thanks a bunch Lethe6 !! I have downloaded the Easy Flasher (V 0.8.3 Stable) and am downloading the Stock Rom from ASUS WebSite (300MB)..Its a slow connection here, so I would be able to report back by tomorrow only..But I am optimistic that Stock Rom should resolve the issue with the charging!!
Thanks once again for providing the links, I would report back tomorrow on the progress!
UPDATE on prev post - Flashed the latest stock from ASUS Website ..It does show the Dock Battery BUT at 0%
And from what I read here, I seem to have run out of lack as apparently there is a design flaw wherein there is no way a dead battery can be revived!!
(I ran out of warranty in September but as I wasn't using the dock really at that time, I didn't bother to look into the issue at that time..)
That really sucks But it must be a particular model because mine has went to 0% numerous times and I've never had that issue before. Did you try the freezer trick? At this point if it's supposedly completely dead, might as well give it a shot. Also some people suggest plugging it into USB for 5-12 hours, the trickle charge may help getting it going again. If the tablet is not 100% charged the dock won't start to charge either, so try just with the dock then try with both. Also check this out, sometimes strange fixes are the best.
You can probably find a refurbished dock for under 100$ during the holidays online, if you really need it.
Out of curiosity which series dock do you have? Mine is a B70 purchased in UK last September..(Tablet is also having a S/N starting with B70 and SBK v2)..
I tried the other fix as well that you mentioned - that is using a different USB charger, to my surprise without the tablet attached, there was no light on the dock. but if I attached the tablet, then orange light was blinking much quicker! So seems like the dock is quite sensitive wrt the current supplied through the USB cable..(Guess all USB chargers have typically 5V output or something?)
On using the original ASUS USB Charger, light blinks slower (with or without the tablet attached)..Have left the charger plugged in again ..in the faint hope that some trickle charge is able to revive the dock's battery!
And no, haven't tried the freezer trick as yet
Would probably contact ASUS UK once I am back in UK..
My "mobile dock" version (you can see it in settings -> about tablet -> mobiledock) is EP101-0213 and my tablet is SBKv2 C30 purchased in Canada 6 months ago.
There's a nice article explaining voltages and amps in relation with phones (which applies to almost any mobile device), however from what I read, the Asus wall charger has a different pinout for USB and feeds the power differently. I'm sure you can find the exact specs here somewhere, I saw people showing how to make your own charger.
But assuming you're right and it's sensitive to the current (Bad design? Cheap parts?) then it's possible that simply replacing the wall charger would solve it. I bought a spare one to leave at work for 8$ on ebay and it works nicely so far!
Just out of curiosity.. did you/can you try to connect it to another power source? Like a different house? I once had a problem with a charger that there was too much noise on the electrical system and the charger couldn't keep a decent current output because of the variations, so the phone would say it was charging but it wasn't; tested later at several locations and it was working. I know it's a long shot but hey at this point...
Thanks! Would have a look at the link you provided..Meanwhile I also came across this link which kind of indicates that using a 12V 1A charger fixes the dead battery! Would probably order the relevant stuff from ebay and see how it pans out! Just crossing my fingers at this point really and have also left the charger plugged in to see if it does trickle some charger into the dock!
After flashing the latest stock rom (instead of CM9 or CM10), I also have same version for my dock ending in 213..
Finally apparently it seems that USB Debugging off/on also seems to affect the dock's battery as per the various other charging related threads on XDA..
Thanks for all your suggestions - you keep me motivated to try out various things and I am learning new things as well !
PS : Forgot to mention that I had already tried a different power outlet (i.e. in UK) and now another one in a totally diff country!
This is probably a long shot and I'm assuming I will be doing an RMA, but thought I'd ask anyway...
I just noticed that my tablet will not charge without being docked. I typically always keep my TF700 docked and only detach the tablet every so often (to play games on the crapper, or in bed, etc.) A few nights back, I decided to charge it without putting it back in the dock. Woke up and it was dead. No charge. Put it in the dock and plugged the charger in. Charged fine. Thought it was just some fluke. Drained battery down to about 65% and gave charging just the tablet another shot. Nothing. Funny thing is, I noticed that if I turn the screen off, it will turn back on when I plug the charger in. It just doesn't charge.
When I use the charging USB cable to connect to my PC, the PC recognizes it just fine and the tablet kicks off ASUS PC sync tool.
Tried doing a cold boot. Didn't help. Haven't tried doing a factory reset yet, but will try that before I call ASUS for an RMA.
Since the charger works fine when charging the dock, it shouldn't be a charger issue. Since connecting the tablet to my PC with the USB cable works fine, the USB cable is good and the charging port on the tablet is at least recognizing connections (as well as the docking connection.)
I'm at a loss other than it's some sort of hardware issue with the charging port on the tablet that isn't working right for charging but is working fine otherwise.
Any help is appreciated before I bite the bullet and call ASUS.
Weird one.
I don't know the answer but have you tried a cold boot and full wipe? Just saying as that is what Asus will ask you to do.
Assuming you are locked stock as well?
sbdags said:
Weird one.
I don't know the answer but have you tried a cold boot and full wipe? Just saying as that is what Asus will ask you to do.
Assuming you are locked stock as well?
Click to expand...
Click to collapse
Tried a cold boot but not a full wipe yet. That is my next step before calling Asus if I can't figure out any other way.
Edit: Also.. Yes, thankfully I left the tablet all stock to keep the warranty. I actually only have a TF700 because I was able to exchange my TF201 after that whole debacle. Needless to say, I'm probably done with Asus products.
Update: This morning I woke up and opened the tablet (it was docked) and the tablet and dock were very warm. The screen was also lit but frozen and the power button did nothing. Never had this happen before. Was able to reset it with the pinhole reset button and tablet cooled down and acted normal. I tried a factory reset to see if it changed anything with the charging issue, but it didn't.
Contacted Asus and got an RMA number.
z33tec said:
Update: This morning I woke up and opened the tablet (it was docked) and the tablet and dock were very warm. The screen was also lit but frozen and the power button did nothing. Never had this happen before. Was able to reset it with the pinhole reset button and tablet cooled down and acted normal. I tried a factory reset to see if it changed anything with the charging issue, but it didn't.
Contacted Asus and got an RMA number.
Click to expand...
Click to collapse
No matter whatNRA brand you buy there will always be issues however the tf700 is the best tablet out there when nodded.
Tylor
Sent from my ASUS Transformer TF700T Infinity Pad Using Tapatalk HD
Rom: Stock 4.2.1 Rooted.
UPDATE FOR TF700 USERS!!! AND THE 4.2.1 UPDATE http://forum.xda-developers.com/showthread.php?t=2204100
Just a final update for anyone who runs into the same issue. I just got the tablet back from Asus and it is charging fine now. Hopefully it stays this way. No idea what they did to fix it as it just says they repaired it in the description. Took 15 days for the whole RMA process.
Hi,
I have recently bought this tablet and it´s been working great until a recent update. After the OTA update my HDMI stopped working, I mean I get no video at all and of course no sound at all. It does not detect the device. I am in the latest version 4.2.1 and 10.6.1.15.3. I bought it in the US and did the update in spain( I guess it makes no diference but just in case I mention that) I also noticed that when connected to the keyboard it seems like it drains the battery of the keyboard (it even says charging) and the result is that the keyboards battery is completely drained and the tablet is charged until the keyboard battery shows 0%. It wasnt doing that before the update. Is this just a bad update or could be some trouble related to hardware?
I contacted tech suppport and they do not know what to do. They told me to do a factory reset which I´ve done several times with no luck at all.
I do not want to ask for an RMA, since I read about some really bad experiences...Any ideas? Is it only a software issue? Is there a way to check that the hdmi connector is ok (hardware)?
Do I need to downgrade?
Thanks in advance.
Aitor.
Go to your About Tablet screen and look at what Build Version you are on. Also, I would try it on a different TV or monitor to see if it behaves the same way. Try a different cable too.
As for the charging, it is normal for the tablet to use the dock's juice before using it's own. While connected, the dock will start charging the tablet as soon as the tablet dips below 70%. Because of this, the dock will always run out before the tablet.
taking it back to the store
Asus_USA said:
Go to your About Tablet screen and look at what Build Version you are on. Also, I would try it on a different TV or monitor to see if it behaves the same way. Try a different cable too.
As for the charging, it is normal for the tablet to use the dock's juice before using it's own. While connected, the dock will start charging the tablet as soon as the tablet dips below 70%. Because of this, the dock will always run out before the tablet.
Click to expand...
Click to collapse
Hi,
I tried different Tvs and cables with no luck. I decided to take it back to the store and get a new one, since the HDMI feature is one of the reasons why I bought this tablet.
I´d rather get a new one than get an RMA or try to root it and void the warranty. I did not know how the dock and the tablet behaved while connected.
Thanks for your time :good: