It looks like the battery on my TF is refusing to charge. Started all of a sudden last night. I tried to turn it on and it didn't come on even though I didn't use it much,so I figured the battery may have drained somehow. I plugged the charger and sure enough I was able to boot the transformer but the battery is not charging and it displays an exclamation mark on the battery icon. It is showing 0% charge for over a day now even though I had it plugged in all this time. I tried turning it off and keeping it on but it doesn't make any difference and it doesn't charge. I tried full factory reset but it didn't help. The exclamation point stays on the battery icon and it is not charging. It works when plugged in but shut off as soon as I unplug. I don't think it is the charger because the same charger charges the dock just fine. So I am afraid that it must be the tablet issue. Any suggestions before I start the RMA process? Thanks.
That's weird. Mine started doing the same thing in the last day as well. Won't charge either when plugged in via the dock or the tablet.
Anyone got any ideas?
Edit to add: Ah, got it working. Seems that unplugging the adaptor and waiting half an hour seems to reset some trip or other. Odd, because it doesn't seem too hot when I leave it plugged in.
daevus said:
That's weird. Mine started doing the same thing in the last day as well. Won't charge either when plugged in via the dock or the tablet.
Anyone got any ideas?
Edit to add: Ah, got it working. Seems that unplugging the adaptor and waiting half an hour seems to reset some trip or other. Odd, because it doesn't seem too hot when I leave it plugged in.
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Good for you... unfortunately this trick doesn't work for mine. Had it unplugged fo hours, plugged it back in and same thing. The dock charges fine so I don't think it is an adapter. The TF is not charging if plugged in or docked on the kb. Tried to take off adapter prongs and re-seat it and still same problem. Adapter doesn't seem hot at all.
I had a question mark as well. I ended up sending it in. It did happen right after the battery was very low and I tried to turn it on, while the adapter for some reason was not connecting (it happens every now and then that mine does not connect). So I think it had something to do with that - battery got too low.
In addition the tablet was no longer recognizing the dock - it would just show the question mark and the dock did not work.
Anyway, I sent mine in, and requested they address the battery drain issue (which at that point was just announced in the Asus Facebook UK page). Came back fixed ... first the tablet - and they found no problem with it, then the dock about a week or little more later - cambe back working with no battery drain issue.
Elzbieta said:
I had a question mark as well. I ended up sending it in...<snip>
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Thanks for the response, not sure if you had a typo or if you had something different. I actually have an exclamation point (!) not a question mark on mine. Just called ASUS support to get an RMA. Was on hold for close to 40 minutes until someone finally picked up. The guy was like a robot, but I guess it was expected. Told him about charging issue with TF and about my dock not switching to battery saving mode (I have one of the first models) and he said to send both in for repairs. I asked if I should use the original packaging he said I was responsible for packaging. I said I understand that and if I use the original boxes from TF and dock, will I get them back? He said no... I guess I will just have to wrap them well and use other boxes. I am wondering how others sent them and if you got your original boxes back. I mean it has serial number and other numbers on it that I may need.
So, received my TF700T in the post today. Got all excited, went to start it up, and nothing....
Has been on charge for 3 hours now, and I still get nothing when trying to start it up.
The orange light near the power button is on, indicating the battery is charging, but no matter what I do, whether I hold the volume down with power, hold both volume buttons and power, it won't start up / boot.
The strange thing is, when I first tried to start it up, it wouldn't load, so I plugged it into power, and I got the ASUS post screen, then it turned off almost immediately (I presume as it had insufficient power). Since then, I have not even been able to get the ASUS post screen. If I hold the power button for 10 seconds, it will vibrate after 10 seconds, then nothing happens.
I have tried all the volume + power buttons described above, as well as trying to reset button.
Is the tablet DOA? Any suggestions for ways I might be able to get it started?
Try putting a pin in the pin hole above the HDMI.
crystalstylez said:
Try putting a pin in the pin hole above the HDMI.
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Tried this already, and just tried again now. Nothing!
Its weird that if I hold the power button in for at least 10 seconds, at about the 10 second mark, the tablet vibrates, but nothing happens.
The charger light is now green on the tablet, and still nothing. Has been on charge for 5.5 hours now.
Unfortunately, It sounds like a DOA. It happens. Good to know now then 6 months down the road.
xRevilatioNx said:
Unfortunately, It sounds like a DOA. It happens. Good to know now then 6 months down the road.
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This...
Exchange it.
Haha, good old DOA. Mine took 6 weeks and the store gave up and just gave me store credit.
Return it!
I had exactly the same: on first boot it turned off after splash logo and I needed to use reset button to restart again.
long pressing just makes it vibrate but nothing more
And when it started, it crashed and rebooted all the time. Sometimes it went black and I had to reset it again
My replacement works perfectly, so yes it's a semy-DOA
mdemons12 said:
Haha, good old DOA. Mine took 6 weeks and the store gave up and just gave me store credit.
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JB have the Infinity in stock now, so you can use your JB voucher towards that if you wanted
Thanks for the replies all, I'll send it off this morning and update once I hear back from the seller (the joys of international dealings).
Mine bricked with the same exact symptoms after a week. Worked flawlessly up to that point. Waiting on the replacement to ship...
Sent from my PG86100 using Tapatalk 2
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
bezendra said:
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
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The tablet CANNOT be charged via a USB port! Use the specific charger that came with the tablet. This will deliver the necessary 15V to the system to allow it to charge.
eckka said:
The tablet CANNOT be charged via a USB port! Use the specific charger that came with the tablet. This will deliver the necessary 15V to the system to allow it to charge.
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then how come i managed to charge it the first time i plugged it to the PC? And even if so, that is not any handy at all. I will have to carry not only the usb cable but also the adapter with me for all times to be able to charge the tablet. That is not an issue for ipad as far as i know.
bezendra said:
then how come i managed to charge it the first time i plugged it to the PC? And even if so, that is not any handy at all. I will have to carry not only the usb cable but also the adapter with me for all times to be able to charge the tablet. That is not an issue for ipad as far as i know.
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It's not a big deal. It charges to full within 2 to 3 hours. Put the darn usb and adapter in your bag pack along with your tablet. It's not like it's a size of a water bottle or something. Charging through the usb is not ideal since it trickle charges and will take forever. Charge it through normal means first and see if it can hold a charge through your everyday use. If it does then your good to go. Then try charging again through pc. Honestly with the tablet keyboard combo you won't have to worry about not having enough battery life to last you the whole day regardless of what you use it for.
Brought to you by Samsung Galaxy S3
Did you get it to work?
bezendra said:
hi,
I was gonna open a new thread since my problem is based on charging but this thread pretty much is for the same use.
I got my tf700t yesterday through a friend visit from US. It has been nearly 2 weeks since he got it and he never charged the tab since he wasn't much of a user. So yesterday he brought it to me (i'm in TURKEY btw) and the tab was working pretty properly. But it's charge was near %4 so i plugged it on to its dock and plugged the usb charger to the dock via my PC. I just saw on the tabs screen that its charging so i left it there for like 12 hrs since it was its first charge. Then after nearly 12 hrs later this morning, i disconnected the charger and saw that the tab was off. I tried to turn it on but just like cjhod1 says, I got the ASUS post screen, then it turned off almost immediately. Different then cjhod1's case, no matter i plug on the charger or not my battery led near the power button is off for all times. So i guess this means it doesnt charge at all which was operating properly 12 hrs ago.
Strangest thing is my dock doesnt charge either. I tried every possible combination but couldn't manage to get it done. Even more strangely, after a one hour charging with nothing indicating it's actually charging (the orange battery led is off for all times) it managed to get a %1 of battery charge and opened. It managed to stay on for 10 seconds and then shut down once more for all.
It seems like a battery problem but what are the odds to lose both dock's and the tab's battery after one charge. And now that i'm in Turkey, and as far as i know, asus doesn't provide an international gurantee but only for US, i can't seem to get any service here. Unless any solutions to this matter occurs, i will have to ship it to the seller that i got from the Amazon. Every suggestions or helps appreciated. Thanks in advance.
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Hi Bezendra, did you get it to work? I have the same problem. I'm in Vietnam, and whilst the tablet charges just fine, the dock seems totally Dead on Arrival and doesn't charge (no light, nothing). Warranty isn't really an option here so I need to troubleshoot this exhaustively before giving up. Did you discover the problem?
Speculation: I remember a friend who visited here once, and their externally powered USB hard drive didn't work in certain houses. I think it depended on the type of voltage regulator in the house. Did you discover anything similar?
I just got my tablet returned to me from Asus after the screen cracked. I got them to fix it no problem. I was also trying to get some repairs done on the keyboard dock but that shut off my tablet and sometimes smoke up. I decided then to return the keyboard to best buy and they let me exchange it for another one. The new keyboard worked fine and I was thinking all my previous problems were related to it. A few days ago I woke up and noticed my tablet and new keyboard were not charged all the way. I did not think much of it. That night I tried to charge both of them but neither device would charge. I figured it was the USB cord as one of the black edges fell off and it looked pretty warn. It would still charge, it was just the tablet said it was not charging and it seemed slower. I bought another USB cord from Amazon and tried to charge the tablet with that cord. At this point my tablet is actually dead. I am trying to charge it now but it still will not start up. Do you guys have any suggestions on how I may be able to fix it. I really enjoy using Android on my tablet but Asus hardware keeps falling apart on me.
Edit: I did manage to get it to start after I unplugged it. After it started, it told me the battery is at 0% and shut off. I am now trying the old cord now.
Edit2: The old one got it to 1% but again the charging is much slower then it use to be
Hei guys,
So, I got my Docking station yesterday. I charged it more than 8 hours but the Light beside the charging port wouldn't turn Green but remained Orange. So, I decided to plug my tablet in for the first time. It says that the Dock is charged 94%. So, I put it on charging again but no difference.
So, my dock battery won't charge more than 94% and the light will also not turn Green.
Thought i could ask you guys. You surely would know more than me.
Thanks for all help.
Happend to me this week too, tried/checked all sort of things but got stock at either 65/90%.
as a last resort before throwin it out of the window, i pulled my sd-card and plugged the tab with the dock in to the recharger.....bang...recharging without having to fiddle with the connectors so now its charged 100%. Dunno what will happen in the following days but you me too give it a shot.
Hope it solves the charging problem.
Good luck
Thanks for the info bro.
I just have a sd-card in my tablet but the Dock has no sd card in it. But I am going to try to take the sd card out of the tablet and charge both the tablet and the dock together, like you did. Let's see if that works.
mmmm looking good sofar....
- battery in dock always charges
- tablet a certain point didnt charge beyound 65%
after resetting everything (my tab is still locked with official firmware)
- removed sd card from tab.
When original cable is inserted in either tab or dock, everything is charging as it should be so for now all works fine again but still i find it all a little strange. Lets see how it hold the next couple of days.
I've been enjoying my TF300 since the month it was released, but in the past few months the battery stats have become less and less accurate. I was watching YouTube videos on it while it was docked and charging yesterday when it suddenly died, and I haven't been able to get it to boot since. Sometimes it will start to boot, but die half way through the boot animation, which implies that the battery isn't charging.
When I plug the charger directly into the tablet, it flashes orange twice and then does nothing. When I plug the charger into the dock, that shows green - so I assume the dock is fully charged. When I plug the tablet into the dock, it flashes red twice again.
The logical assumption from this is that my TF300 has stopped accepting or holding a charge. My question is, which part do you think I should try and replace first? I understand that the dock connector has separate pins for 5V and 15V charging, so maybe that's been bent or broken somehow...or the battery itself could be worn out...or the motherboard could have developed a fault. Has anyone had a similar experience to this? I don't want to buy a new tablet as there is absolutely nothing wrong with my beloved Transformer other than this!
I'm going to leave it plugged directly into a standard PC USB port for several hours tomorrow while i'm at work, to see if it will trickle charge that way. That would imply the charger is at fault, despite the green light from the dock when it's plugged in.
sort of same here
My thoughts are that the one battery is no longer seen by the tablet and the other is getting too much of a workout as a result.
We have possibly just lasted beyond it's expected lifetime - which is kind of dissappointing. I don't understand exactly, but we might troubleshoot this still.What rom or Firmware are you using? I am on straight CM11 with no other modifications. I am using the tablet docked al th time and th rom "sees" the two batteries but dies at about 50% of the one without touching the other. I'm pretty sure that it really only is using the dock battery and never seems to go to the tablet battery anymore. Wish I could fix it - will try to use it without the dock and see what happens.
It was running KatKiss 5.0.0 - I kept reminding myself to go and download the latest update but never got around to it.
After leaving it plugged into a standard 800mA charger all night and all day, it booted for about 20 seconds and then died again before it reached the lockscreen. It seems that the battery is either charging unusably slowly or not at all. I may have to start hunting for a new convertible!
jonty-comp said:
It was running KatKiss 5.0.0 - I kept reminding myself to go and download the latest update but never got around to it.
After leaving it plugged into a standard 800mA charger all night and all day, it booted for about 20 seconds and then died again before it reached the lockscreen. It seems that the battery is either charging unusably slowly or not at all. I may have to start hunting for a new convertible!
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Well mine is working fine disconnected from the dock - so it sees the Tablet battery and uses it now; I will use it until it needs charging and then try again - by attaching the dock and charging etc. Will yours work if just plugged in? - like a laptop with an old battery, does it still work but you are tied now to the power supply / charging cable? I have installed the latest "homebrew" Omni now to just get a new start on things and will continue to just use up the battery and see what happens next. My preference is to have vanilla CM but it seems the tablet battery was invisible. I hope by re-setting things and having a new Rom in place will give me a clean slate.
Sadly no, it doesn't run even when permanently tethered to the power supply. I think the battery has to report a minimum state of charge before it's allowed to turn on, and that's where it's failing in my case.
Batteries are back
I wish that I could tell you how - but I can't - the batteries are back to full functionality. I will tell what I have done and this might possibly help. I installed Omnirom with Lollipop and it worked but was very slow. Then I installed CM 11 back (then CM 12, then CM 11 again all with the appropriate GApps & SuperSU etc.) and it seemed to put things back in order. I did also install a battery calibration app which just deleted a file tracking the battery(s). Some where in there the batteries starting working properly - this involved more than a few re-boots and re-installs (dirty and clean). In all this mess lies a possible solution or maybe it was when I slammed it shut in frustration - this could all be due to a loose wire/solder joint too. The battery is following the "normal" process now of first draining the tablet battery to ~ 80-90%, switching out to the dock battery, then switching back to the tablet when the dock is drained fully.
@kjwaugh
I can't recharge my battery and I have CM-11-20150112.
My little led never turn on orange light.
My question for you is: Does your led turn on when you plug in the USB cable ?
I'm afraid I have broken some analog circuit inside the tablet or, I hope, only the cable.
Please let me know.