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Hi,
First of all I hope this has not been covered, I searched but found nothing.
I recently bought an unlocked Captivate from the US, I am in Australia. I put my sim in and all was good. Used it for about 4 weeks and then one day turned it on and said on the screen 'you have entered an incorrect unlock code, please contact service provider.'
Now I never entered a code or even had a chance to enter a code. Now it will not let me use any sim at all or even give me a chance to enter and unlock code, which I have obtained using the one click unlock found in this forum.
The phone is rooted but was working fine when rooted originally.
Can someone help? I can still use phone with wifi just not sim. I have tried a hard reset and that still has the same problem. I have tried flashing it back to an older rom, same deal.
What can I do? I can't even enter an unlock code to get it unlocked.
All sim based devices have a PUK code...contact your provider, ask for it and then try to unlock your phone till it ask for it...then you can reset it...that'd what I would do.
Sent from my SAMSUNG-SGH-I897 using XDA App
Ok, I purchased an unlock code and unlocked successfully. A few weeks later, I sent out for repair for GPS lock-on issues, and recieved the same exact phone back(s/n and IMEI's match). I am really not too sure if the phone is unlocked still or not but I don't think it is because I cannot delete the T-mobile APN.
I tried to unlock the phone by using the 2945#*999#, but when I enter the unlock code that I have purchased, it says unlocked unsuccessfully.
Does the unlock code change or stays the same always. If it stays the same, why am I having a problem? I tried inputting twice. Please help, thank you.
So I used to DesignGears method: http://forum.xda-developers.com/showthread.php?t=1672284 to successfully unlock my bootloader so I could install a custom ROM (CleanROM). Now I'm trying to unlock my SIM but after putting in my IMEI into CellUnlocker.net I got an e-mail saying that the first database returned a negative for my IMEI. Did unlocking the bootloader change my IMEI to something that would prevent me from unlocking my SIM and not change it back? Did I need to do them in a different order? Just concerned because I'm traveling out of the country tomorrow and need to get my SIM unlocked prior to leaving.
akates said:
So I used to DesignGears method: http://forum.xda-developers.com/showthread.php?t=1672284 to successfully unlock my bootloader so I could install a custom ROM (CleanROM). Now I'm trying to unlock my SIM but after putting in my IMEI into CellUnlocker.net I got an e-mail saying that the first database returned a negative for my IMEI. Did unlocking the bootloader change my IMEI to something that would prevent me from unlocking my SIM and not change it back? Did I need to do them in a different order? Just concerned because I'm traveling out of the country tomorrow and need to get my SIM unlocked prior to leaving.
Click to expand...
Click to collapse
1. *#06# check your imei match your box
2. use the imei on your box to check on with cellunlocker.net
if those two doesn't match then...it changed your imei...else
if you can't get a unlock code with the imei on your box...it's some other issue lol...two people in general section had the same problem..
niceppl said:
1. *#06# check your imei match your box
2. use the imei on your box to check on with cellunlocker.net
if those two doesn't match then...it changed your imei...else
if you can't get a unlock code with the imei on your box...it's some other issue lol...two people in general section had the same problem..
Click to expand...
Click to collapse
So don't have the box with me (it's at home) and I've removed the sticker so I'll have to check later. Do you know if the IMEI is changed during the bootloader unlocking process? If it did, can I use the IMEI on the box for cellunlocker.net even if that doesn't match one in my phone? I'm guessing the unlock code was hard coded to the original IMEI so even if my IMEI has changed, the unlock code that cellunlocker.net would provide should still work?
The unlock process doesn't change IMEI.
gunnyman said:
The unlock process doesn't change IMEI.
Click to expand...
Click to collapse
The process of supercid may tho
Sent from my HTC One X using Tapatalk 2
It hasn't so far. Well the unlock without htc dev method does but you're supposed to change it back after.
Well I used the process that included HTC Dev. I first used Spoof-CID.bat to get the token that I then input on the HTC Dev site. They sent me my unlock_code.bin. If this doesn't change my IMEI, then why wouldn't it be working through cellunlocker? I really need this unlocked before tomorrow morning.
akates said:
Well I used the process that included HTC Dev. I first used Spoof-CID.bat to get the token that I then input on the HTC Dev site. They sent me my unlock_code.bin. If this doesn't change my IMEI, then why wouldn't it be working through cellunlocker? I really need this unlocked before tomorrow morning.
Click to expand...
Click to collapse
Until you match the IMEI reported by the phone with what's on the Box, we can't know how to assist you.
It would make sense for that partition to contain your imei as well.
You're going to have to find a method to write back the backup on your sd card
The method you used made a backup of the partition before it changed it
Sent from my HTC One X using Tapatalk 2
Another user posted on here that he tried unlocking the SIM through several different online services. They all reported that the IMEI was too new, and he would need to wait until the IMEI database was updated. Might be your issue as well.
I agree you need to just check your IMEI with what is on the box. The numbers and bar codes on the sticker are also on the hBoot screen, so you can check that also. Don't think that will change if you screw with the IMEI.
Nevermind
superchilpil said:
It would make sense for that partition to contain your imei as well.
You're going to have to find a method to write back the backup on your sd card
The method you used made a backup of the partition before it changed it
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I believe everything was wiped from my SD Card when I formatted everything prior to installing CleanROM. Now I'm really worried that this is a big issue, but as gunnyman said, I guess I need to just wait and see what my box says my IMEI is.
What I don't understand is even if my IMEI changed, wouldn't my unlock code already have been hard coded based upon my original IMEI, so if I used that (assuming it's different) in cellunlocker, I would think my phone would accept the unlock code? Does changing the IMEI in the phone change the unlock code as well?
akates said:
I believe everything was wiped from my SD Card when I formatted everything prior to installing CleanROM. Now I'm really worried that this is a big issue, but as gunnyman said, I guess I need to just wait and see what my box says my IMEI is.
What I don't understand is even if my IMEI changed, wouldn't my unlock code already have been hard coded based upon my original IMEI, so if I used that (assuming it's different) in cellunlocker, I would think my phone would accept the unlock code? Does changing the IMEI in the phone change the unlock code as well?
Click to expand...
Click to collapse
Depends if your imei is also hard coded elsewhere
It's all speculation at this point
Sent from my HTC One X using Tapatalk 2
superchilpil said:
Depends if your imei is also hard coded elsewhere
It's all speculation at this point
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Well if it helps at all, the IMEI shown in HBOOT with the barcodes matches the *#06# number. Don't know if that's recoded. Guess I sit nervously until I get home to see if it matches that box. Not sure whether I hope it's the same or different, because if it's the same there is no explanation for why I can't get my unlock code!
Appreciate all the help and I'll chime back in once I check it with the box.
akates said:
Not sure whether I hope it's the same or different, because if it's the same there is no explanation for why I can't get my unlock code!
Click to expand...
Click to collapse
Except for the explanation that I already gave.
See here also: http://forum.xda-developers.com/showthread.php?t=1808263
redpoint73 said:
Except for the explanation that I already gave.
See here also: http://forum.xda-developers.com/showthread.php?t=1808263
Click to expand...
Click to collapse
True. I guess what I meant to say is there is no fix for me by tomorrow if that's the case.
I am having an similar issue with my One X. I probably should have tried to sim unlock it before messing with the phone but its too late now.
What I mean by messing with: Unlocked bootloader, flashed kernel and installed new rom. After doing that I went to cellularunlocker.net for a code. They gave me a code with didn't work (ultimately got a refund). The very next day I got a friend who has AT&T to get the code. Turns out its the SAME UNLOCK CODE that the website gave me. Now I'm at my wits end.
Can someone please help me. I need this working before I go on vacation in a few days...
Sooo,
I bought a used vodafone moto g 1st gen naively expecting to have an easy sim-unlock available in the forums - maybe I haven't found it yet?
The online unlock code vendors I tried have refunded me saying they can't do my IMEI so I'm a bit stuck.
I flashed cyanogen hoping a new kernel would do the magic but I guess the simlock is in a different partition?
I see that a couple years ago http://forum.xda-developers.com/showthread.php?t=2903823 some were considering how the sim unlock modified the utag partitions. Does anyone know of further progress, information or solutions to sim unlock a moto g?
Or has anyone found a vendor that has successfully provided a UK vodafone sim unlock code?
P.S. Will I need to revert to the stock rom and kernel to use a sim unlock code?
The official Vodafone UK unlock service should work: https://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request/
Thanks Professor Gibbins.
Unfortunately the Vodafone unlock process asks for the vodafone number that has been used with the phone. Perhaps it would work if I got a pay-as-you go SIM from them and then provided that number.
Fortunately I tried paying a third unlock code vendor - sim-unlock*.net - waited a couple days and they came through with a valid code. I had started with the cheapest ebay vendors, so maybe they just weren't legit?
In any case, if someone else is in similar circumstances, here's what I learned:
There doesn't seem to be any other solution for sim unlocking the moto G xt1032 than purchasing an unlock code from an online vendor or, in the case of you being the original owner, from the network you purchased the phone from
Having a couple online vendors say they cannot get you the code does not mean another cannot
Neither unlocking the bootloader, installing a different recovery (TWRP), nor flashing a Cyanogen ROM will help Sim unlock the phone
The code provided by the online vendor did not work when I had Cyanogen installed. Fortunately I had created a backup of the vodafone ROM (using TWRP) and restoring their android version/kernel allowed the code purchased online to sim unlock the phone
Finally, the SIM unlock done in the vodafone system was maintained after restoring my Cyanogen install. I hope this means the sim/network lock will not return. It might perhaps resurface if I did a system restore; hopefully then the same unlock code would work again?
Professor Gibbins said:
The official Vodafone UK unlock service should work:
Click to expand...
Click to collapse
mydadisrad said:
Thanks Professor Gibbins.
Unfortunately the Vodafone unlock process asks for the vodafone number that has been used with the phone. Perhaps it would work if I got a pay-as-you go SIM from them and then provided that number.
Fortunately I tried paying a third unlock code vendor - sim-unlock*.net - waited a couple days and they came through with a valid code. I had started with the cheapest ebay vendors, so maybe they just weren't legit?
In any case, if someone else is in similar circumstances, here's what I learned:
There doesn't seem to be any other solution for sim unlocking the moto G xt1032 than purchasing an unlock code from an online vendor or, in the case of you being the original owner, from the network you purchased the phone from
Having a couple online vendors say they cannot get you the code does not mean another cannot
Neither unlocking the bootloader, installing a different recovery (TWRP), nor flashing a Cyanogen ROM will help Sim unlock the phone
The code provided by the online vendor did not work when I had Cyanogen installed. Fortunately I had created a backup of the vodafone ROM (using TWRP) and restoring their android version/kernel allowed the code purchased online to sim unlock the phone
Finally, the SIM unlock done in the vodafone system was maintained after restoring my Cyanogen install. I hope this means the sim/network lock will not return. It might perhaps resurface if I did a system restore; hopefully then the same unlock code would work again?
Click to expand...
Click to collapse
Once the unlock is done via an UNLOCK CODE, or via hardware unlocking tools, then it is permanent, so you shouldn't need to worry about this at all, but that said, in case you experience SIM un-/lock issues, then reuse the code when trying to unlock the phone on an OEM-DISTRIBUTED ROM (stock ROM).
Is the Motorola website not working properly for unlocking the bootloader on devices? Every time i try to request the unlock key for it a page that only says "There has been an error with your request." appears. What can i do to unlock the bootloader even with this error?
Where did you get your phone? Some bootloaders are not unlockable.
RETIEF said:
Where did you get your phone? Some bootloaders are not unlockable.
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Click to collapse
Its a T-Mobile 5G ace and i bought it used
LazySomeguy said:
Its a T-Mobile 5G ace and i bought it used
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Click to collapse
If the previous owner possibly still owes money on it then you can't unlock the bootloader. You'd have to get the unlock app from TMO and they'd have to authorize it to make it unlockable bootloader, which TMO won't do if there's money owed on it.
You should be able to unlock it. The exception is if the previous owner relocked the bootloader. In that case, the bootloader cannot be reunlocked.
FoneWatcher said:
If the previous owner possibly still owes money on it then you can't unlock the bootloader. You'd have to get the unlock app from TMO and they'd have to authorize it to make it unlockable bootloader, which TMO won't do if there's money owed on it.
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Click to collapse
the Device Unlock app says that its permantly unlocked
Edit: the seller i bought it from said the IMEI associated with the phone was clean and said it had no problems having to do with not being paid off
I am also having a problem. This seems to be a problem with their website. I tried different browers, computers, and connections. Get that error every time after submitting the device key.
I tried with my new G100, and I have the same error. Any idea of a workaround?
I am having the same error with my Motorola G Stylus 2020 it has to be with their websites ive tried different browsers, computers, they need to solve this issue!!!
same error, i pray their system is down temporarily, G100 with different browsers.
I tried all methods that involve the motorola website I found on the forum but none work. I contacted motorola support, I'll keep you posted if I find anything.
Same here. I called and finally got level 2 support which said they couldn't help. They sent me to the motorola forums where I've asked about it. Will post if I get a reply as well.
Here is a link for the motorola unlock bootloader thread. Post your device ID there
English Community-Lenovo Community
I asked support and they told me the site was down and should be up in a few day. I re-tried now and it worked. I got my code. But the OEM unlock option in the developer settings is still grayed out. Apparently I have to wait which is stupid, I'm very close to just return the phone.
kuon-orochi said:
I asked support and they told me the site was down and should be up in a few day. I re-tried now and it worked. I got my code. But the OEM unlock option in the developer settings is still grayed out. Apparently I have to wait which is stupid, I'm very close to just return the phone.
Click to expand...
Click to collapse
Yep. i did it just now and the site seems to be working again
confirmed working again
Ok, for reference, as there are some different things scattered alongside the forum.
I have a G100, german model (I'm in switzerland, but it's considered german).
What I had to do:
- go here <https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a>
- contrary to what customer service told me, the global portal works, even with a german model
- the website was down, but it's up now, if it's down for you, I guess you'll have to try again, customer support did not help me
- BUT, to be able to use the unlock code with `fastboot oem unlock <code>` you need first to activate "OEM unlock" in the Developer settings.
- To access this settings, you need to activate the phone. Some says it works on wifi, but I used LTE for the initial setup, just to be sure. After the setup, I did a few calls, I don't know if this is significant, but the first call took like 5 minutes to connect (I say this because you might be tempted to turn the phone off right after the activation). I applied all the updates, left my phone on my desk, and after 72h this settings was accessible (not grayed).
- After toggling the setting, you can use `fastboot oem unlock` and proceed with lineage installation
I just successfully bootloader unlocked a Moto G 5G (2022) using the website. It took them about five minutes to email me the unlock code after I submitted the string on the website.
Keep in mind that you are referencing two different things: network locks, and bootloader locks. The device may have a clean IMEI and be network unlocked (you can use any carriers SIM in the SIM tray). This doesn't necessarily mean that the bootloader can be unlocked for purposes of flashing custom ROMS. You'll need a phone that is both network unlocked and has an unlockable bootloader.
that's why wiko is better........
I'm having the same issue but with my xt2131-1 model. I received the unique code via email and it says failed to validate code.