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"Motorola Service Account" needed for System Update

Hi guys, sorry if this had been covered, but I just couldn't find it in the forum.
I'm trying to update my dad's Droid 2 Global (GSM, outside US), from stock 2.2 (with no updates applied ever) to gingerbread via OTA.
But when I tap on System Update, it states that it shows the following:
"Motorola account required:System update*is not available without a Motorola service account"
I've defrost bloatware, unrooted with z4root, and rebooted twice, but it's still there.
Any idea how to get around this? Thank you very much.

Let it "register with the server" and it will be ok (takes few moments on the rolling circle - be patient) Of course, make sure phone can connect to the internet...

Thanks for the reply
only option in that popup was to "setup account" if I remember correctly, phone's not with me at the moment.
When I tap on that, it just shows me all the app accounts that my phone has, ex: google, whatsapp, email. There isn't any Motorola Service account. There is one that could be nearest to a motorola service which reads "Backup", but going in there just shows can't connect to server.

I have all the manual updates, and can help you update manualy(not ota) if you want me to

Thanks rootfan
I think I'll try going factory reset first to see if it helps. I'll come back to you if I need any help.

[Q] Can't access network, need to wipe on Andromeda

Been using my Cappy as a game device for close to a year since I got an SII. Tonight I tried to download an app via wireless and could not access Google Play. Tried using the SIM from the SII, but phone still gets network errors even with wifi on. Provisioned the phone, but still no go. I'm thinking a factory reset and starting from scratch might work, but I am running Andromeda 3 and am unsure what will happen if I do a reset. Will it restore to the factory version of Froyo? Will I lose root? I want to use the Cappy to fly my AR Drone 2, but I don't want to mess it up to do so. It flies great with the SII, but it would be nice to have the Cappy for it if possible. Incoming calls cause the copter to land and can be a pain. The Cappy doesn't even show up among my phones on Google Play. Don't remember deleting it, but until I can get some kind of network access I'm sunk. Did the APNs change for the Cappy in the past year? Shouldn't it be able to connect via wifi regardless? Thanks!

That's a strange problem... however you didn't specify what exactly isn't working. I know Google play doesn't work, but does anything else work over wifi? Either way, it is hard to give support when you are using a very outdated version of Android. I recommend you at least update to Gingerbread, or if you want, Jellybean.
You can also try clearing data for the play store. That's strange that it doesn't show up under your account. My old phone that I sold months ago is still there (twice), and there is no way to delete phones from the list. Are you sure you weren't using a different account?

I can't access either network, which is what is baffling me. I would think I should at least be able to access the internet via wifi, but even that won't work. It connects to my router fine, but beyond that nothing. As for my Play account, I remember several Cappys showing up there because I had 2 replacements within a month back when I first got it in 2010. Whether they dropped off from non-use or I deleted them somehow I don't remember. I just had my SII replaced under warranty last month and both are still there. My SII came with a new 4G SIM, which might not be compatible with the Cappy, but that doesn't explain not being able to connect via wifi. I'm stumped.

A factory data reset won't change your Rom, and you won't lose root. It might fix the problem.
Sent from my SGH-I897 using Tapatalk 2

Well, I managed to get online, but another issue cropped up. I logged into Google Play and can see all my installed apps. There are many needing updating, but when I try to do so I get a message that the app is not compatible with my device. Why would an already installed app see that an update is available and then not let me install it? I can also receive e-mail to my 2 configured e-mail accounts, but I can't send any e-mails through them. The same is true of both these accounts on my SII, so this issue may have nothing to do with the Cappy. I may just put a GB ROM on this thing, but it's been so long since I flashed anything that I have no idea which ROM to use or how to do it. I wonder if I copy over the APK for the app I want to run if it will work?

Miami_Son said:
Well, I managed to get online, but another issue cropped up. I logged into Google Play and can see all my installed apps. There are many needing updating, but when I try to do so I get a message that the app is not compatible with my device. Why would an already installed app see that an update is available and then not let me install it? I can also receive e-mail to my 2 configured e-mail accounts, but I can't send any e-mails through them. The same is true of both these accounts on my SII, so this issue may have nothing to do with the Cappy. I may just put a GB ROM on this thing, but it's been so long since I flashed anything that I have no idea which ROM to use or how to do it. I wonder if I copy over the APK for the app I want to run if it will work?
Click to expand...
Click to collapse
You'll need to flash KK4 with bootloaders (check the stickied in dev section). That will get you on stock GB, from there you can flash w/e ROM you want, I would suggest JB based. (AOKP and AOCP are my personal fav but you can look them up and choose one you see fit)
A lot of things changed since you were all over this forum But if you have TiBu, JB will optimize your apps so they should run fine (just remember to save your IMEI with TiBu otherwise they'll FC).
A fresh download of those apps tho will most likely be better. Just like after formatting a PC, it is better to fresh install your apps. And who knows, you might fall in love with your Cappy all over again

AT&T Voicemail notifications on Jelly Bean Rom?

I tried asking this in the Dev area related to the specific Rom I tried ([JellyBean][4.2.2]Unofficial CM10.1) and didn't get an immediate response ... so I thought I'd ask a more generic question....
New to Samsung Infuse 4G custom roms... but needed to update my wife's phone so I came here. I'm quite fond of CM 10.1 on my Acer A500... so it seemed a great fit.
So far, the rom I chose ([JellyBean][4.2.2]Unofficial CM10.1) is working well for her, but for one thing... instead of getting AT&T voicemail notifications, she gets an SMS from 1001005080. I assume this is the vm notification, just not being handled correctly by her phone (as it does occur when vm is left). NOTE: Not interested in going the google voice solution... just want her vm notifications back.
Can someone recommend a Jelly Bean Rom for the Infuse 4G for which AT&T Voicemail notifications are known to be working? Or a way to fix the issue on my [JellyBean][4.2.2]Unofficial CM10.1 setup?
Thanks in advance!

i have seen this problem on other peoples phones before, and they liked it, as if they setup it up that way, have you tried calling your provider and see if its setup that way on their end or not? also you may have to reset your vm settings (ie call your vm and reset to default over the phone) it shouldnt be anything to do with the rom

I hope you won't mind if I bring up one of my own problems regarding voicemail. When I was running gingerbread (stock, unrooted) I randomly got a voicemail notification one day and it never went away. After rooting and going to JB thru ICS, my first JB ROM was Slim Bean (this was a few months ago, so a really outdated version). The voicemail notification disappeared. After that, I changed ROMs and then the voicemail notification reappeared. Ever since then, I have not been able to get rid of it. I was using Google voice when I originally got the notification, but since then I have uninstalled it and reinstalled it, but the notification has never gone away. Whenever I reboot the phone, the notification shows up about 30 sec - 1 min after rebooting and never goes away.
Thanks for anything you can do to help.
Functionally it doesn't affect my phone, it just is an annoyance and takes up space in the notification drawer.

deathblade said:
i have seen this problem on other peoples phones before, and they liked it, as if they setup it up that way, have you tried calling your provider and see if its setup that way on their end or not? also you may have to reset your vm settings (ie call your vm and reset to default over the phone) it shouldnt be anything to do with the rom
Click to expand...
Click to collapse
Setup that way>
The voicemail notifications were previously working normally on her AT&T official GB Rom and as well on a rooted GB ROM I installed on her phone. It's only when I installed the JB based ROM that the issue occurred. I don't know why one would like it that way... you get a msg when VM is left and then another one when you login and listen/delete it. Seems a hassle to then have to manually delete the msgs (and to my wife as well!).
Setup on their end>
Again, no change there.
Reset vm Settings>
Worth a try. I'll see if it changes anything.
Thanks for the suggestions!

saeba said:
Setup that way>
The voicemail notifications were previously working normally on her AT&T official GB Rom and as well on a rooted GB ROM I installed on her phone. It's only when I installed the JB based ROM that the issue occurred. I don't know why one would like it that way... you get a msg when VM is left and then another one when you login and listen/delete it. Seems a hassle to then have to manually delete the msgs (and to my wife as well!).
Setup on their end>
Again, no change there.
Reset vm Settings>
Worth a try. I'll see if it changes anything.
Thanks for the suggestions!
Click to expand...
Click to collapse
Well... nothing I tried to change in voicemail made any difference. So I took a different approach... this Infuse has been flakey the entire time my wife had it, so for $.99 I upgraded her to a Samsung Galaxy S III refurbished phone. Hugely better... and ... true voicemail notifications are back! No weird SMS msgs. So something weird must have happened in my upgrade to JB.
Love the III though !

saeba said:
Well... nothing I tried to change in voicemail made any difference. So I took a different approach... this Infuse has been flakey the entire time my wife had it, so for $.99 I upgraded her to a Samsung Galaxy S III refurbished phone. Hugely better... and ... true voicemail notifications are back! No weird SMS msgs. So something weird must have happened in my upgrade to JB.
Love the III though !
Click to expand...
Click to collapse
Ah OK well glad you got you issue fixed
Sent from my SGH-I997 using xda premium

[Q] switched carrier issues/software

so I switched from Verizon to a smaller cheaper company called page plus. and the retailer for page plus flashed my phone or whatever he did to be able to make the carrier switch. im now having an issue where a Verizon app pops up asking for my login but only on Wi-Fi. its not taking me to a browser page but an app popup. I tried logging in with my creds but it does not recognize to account.. being that I have cancelled with them in all. ive also tried removing any Verizon bloatware I could see (i.e. anything that looked suspicious) but still a no go. anyone got an idea how or what I can do to fix the issue? like is there something specific you know of that I must delete? thx 4 any help provided!

Att/Tmobile firmware update unlocked Note 10+

Short store - installed firmware and now none of the OEM apps are on the phone. No ATT logo on bootup.
So months back my wife bought me an unlocked samsung note10+ that was new. I was using it via wifi fine but finally went to use with my sim card for att and learned it didnt work to make or receive calls. After investigating I learned I needed to flash the firmware with tmobile which would work for ATT. I found a video with instructions to reset phone, install usb drivers for window, run odin, load each firmware file into the correct boxes and then hit start and it said success and restarted phone. I can now call out and receive calls on the phone however the phone didnt boot up with the ATT logo not does it have any apps at all on the screen. I lost all my stock apps like the clock, calendar and all the oem ones, whether google maps, youtube and all that jazz.
Did I do something wrong? How do I get all those back as I need maps and youtube and definitely a clock to set alarms.
My apologies if in the wrong forum.

cvolkert said:
Short store - installed firmware and now none of the OEM apps are on the phone. No ATT logo on bootup.
So months back my wife bought me an unlocked samsung note10+ that was new. I was using it via wifi fine but finally went to use with my sim card for att and learned it didnt work to make or receive calls. After investigating I learned I needed to flash the firmware with tmobile which would work for ATT. I found a video with instructions to reset phone, install usb drivers for window, run odin, load each firmware file into the correct boxes and then hit start and it said success and restarted phone. I can now call out and receive calls on the phone however the phone didnt boot up with the ATT logo not does it have any apps at all on the screen. I lost all my stock apps like the clock, calendar and all the oem ones, whether google maps, youtube and all that jazz.
Did I do something wrong? How do I get all those back as I need maps and youtube and definitely a clock to set alarms.
My apologies if in the wrong forum.
Click to expand...
Click to collapse
T mobile firmware doesn't have AT&T bloatware or AT&T specific apps and features(which you did not need and are not important anyway). As long as you are connecting to your network and can use the phone without issues, you will be fine. If you want the AT&T apps(including stock clock and calendar), you can probably find them online with a Google search and install them manually. As for the AT&T boot screen, it would require rooting the device to change that to AT&T boot screen. Maps and YouTube can be installed from Google PlayStore.

I have a N975U and and N975U1. AT&T brings nothing to the table I use. Both are nearly identical, I simply package block the AT&T apps on the one.
I use Samsung calendar and clock. Clock may not install for you as I'm running on Pie. Calendar won't upload here. Not sure why. It's 25mb, it should upload...

blackhawk said:
I have a N975U and and N975U1. AT&T brings nothing to the table I use. Both are nearly identical, I simply package block the AT&T apps on the one.
I use Samsung calendar and clock. Clock may not install for you as I'm running on Pie. Calendar won't upload here. Not sure why. It's 25mb, it should upload...
Click to expand...
Click to collapse
Upload it to a hosting site then link it here, then it should work just fine.