Asus poor RMA service - Transformer TF300T Q&A, Help & Troubleshooting

I went yesterday to pick up my tablet from my retailer in the UK. The assistant in the store told me to check it which I did. There was numerous problems. Firstly, the charger was badly scuffed, the plastic casing was popping out, the screen was on an angle, the glass wasn't glued down and they managed to chip part of the plastic surrounding the screen. It looks like it was sent from DJ Henry to Asus (It's a Transformer TF300) in The Czech Republic. I showed the problem to him and he agreed that he would let me have an exchange or pick a different tablet without argument. I took the tablet home and am about to bring the box and accesories back today (including keyboard) where I will exchange it for a Samsung Galaxy Note 10.1.
I can't believe Asus didn't even resolve the issue and it came back from their repair centre in a much worse condition (almost as if they did no quality control). They also marked it as resolved

Related

[Q] Where would I find a touch screen replacement part?

I somehow cracked the gorilla glass on my transformer this morning. I know how to replace the screen but I can't for the life of me find any parts for it. I have been looking for the past hour. Is there anyone who knows where I would get replacement parts, specifically the touch digitizer???
I really don't want to buy a new transformer.
My friend your SOL, I looked for over a month for a replacement for my Asus eee T101mt and nothing. I finnily just bought another one and sent back the broken one..
Well that was kind of what I expected to hear. What kind of company makes a product but doesn't make parts to fix it, I'm pissed. Thats like Ford putting out a car and when you blow the engine they don't sell the parts to fix it.
If they make it than it will show up here :
http://www.asusparts.eu/index.php?cPath=66920_222155
there are not so many parts yet
I broke my glass but had the SquareTrade warranty - sent it off to be fixed and a week later they told me they couldn't get the glass (they only will wait 5 days) so they just reimbursed me my purchase price. I don't think it's available anywhere yet but you could call Professional Satellite Repair at 814-342-5635 and check to see if they know when it might be available. That's where SquareTrade had me send it. - sheureka
touch screen found
http://www.js-touch.net/en/download.asp?b_id=107
they list a 4 wire and 5 wire 10.1" in their catalog..
take a look and let us know..
I don't know what will work
http://www.asusparts.eu/index.php?cPath=66920_222155_222301_222308
Thing O Doom said:
http://www.asusparts.eu/index.php?cPath=66920_222155_222301_222308
Click to expand...
Click to collapse
Will Asus provide shipping outside EU to Asia??
Sent from Transformer TF101 (B60) via XDA Premium HD
They should, I wouldn't see why not
wrong Post
The original thread was for a touch screen for an Asus t101mt.
The link you have above is not for the T101MT is for Asus Case parts and screen bezel. ASSus does not sell the touch screen at all. Thus the bug hunt.
I have been fishing for some time for a touch screen for the t101mt and found a mfg in china. He wants to sell a 1000 touch screens at a time Though
Here is a buisiness opp for someone. I would gladly buy a replacement TS. I dont know how many others there are out there needing the same.
The quote below is from the sales rep..
-------------------
If you need a quotation. You need to provide the following stuff and information.
1. Send us minimum one unit sample of the touch screen kit. No matter ASUS, Sony, Samsung, we don't know what they are.
2. Type of IC driver (Example: FocalTech, Goodix, Solomon, etc.)
3. Type of solution (Allwinner Technology, InfoTM Microelectronics, Rockchip, Samsung, VIA, etc.)
--------------------
Does anyone have the technical specs for the touch screen ??
Did anyone manage to order and replace digitizer on T101MT?
I asked official Asus repair service and they offer LCD + digitizer for $180.

Repairing Broken Display of i9003: Is Sammy service centre charging me right?

Hi all,
Due to a bad drop off the 2nd. floor balcony to the street under, my i9003's display got cracked. Everything except the display (blank, black) was working fine, I could hear it ring when someone called.
I visited the authorized sammy service centre nearby and they inspected the phone. The entire display part (which has a pcb stuck to it and non-removable) needed to be replaced. All other things including the mainboard and back casing were ok.
They gave an estimate of Rs.7000 (US$ 140). Today I called and they said, your device is ready, total bill would be Rs.7000+4% VAT=Rs.7280
I wonder it is the exact price they gave estimate for... something fishy? Any inputs if I am being overcharged? Did anyone here go with a display change before?
TIA
On physical there is no warranty. U have to pay to them.
agnivo007 said:
Hi all,
Due to a bad drop off the 2nd. floor balcony to the street under, my i9003's display got cracked. Everything except the display (blank, black) was working fine, I could hear it ring when someone called.
I visited the authorized sammy service centre nearby and they inspected the phone. The entire display part (which has a pcb stuck to it and non-removable) needed to be replaced. All other things including the mainboard and back casing were ok.
They gave an estimate of Rs.7000 (US$ 140). Today I called and they said, your device is ready, total bill would be Rs.7000+4% VAT=Rs.7280
I wonder it is the exact price they gave estimate for... something fishy? Any inputs if I am being overcharged? Did anyone here go with a display change before?
TIA
Click to expand...
Click to collapse
in which service center did u go go to the lee road center they are the best.
vishal24387 said:
On physical there is no warranty. U have to pay to them.
Click to expand...
Click to collapse
Yes, I'm fully aware of it. My question is: are they charging right for the replaced part and labour charges?
podanimesh said:
in which service center did u go go to the lee road center they are the best.
Click to expand...
Click to collapse
I went to Barrackpore...closest to me. I rarely go to the hustling and bustling proper Kolkata... it's tiring!
@Anyone: If you have contacts with a sammy service center (or even an employee), kindly confirm the cost of the display part.
Tatz strange I had my display replaced freely only a month back following the phone falling onto the tiles! But the display was working, ABCs the touch was not! I told them since morning it's like this and they changed it in an hour while I was in India for Diwali! luckily this happened while I was there.
☞★sent from drajax's Galaxy SL!!! *♂ツ
I guess that's because you do not have physical evidence of damage, still the OP got charged 140USD is pretty steep >_<. I guess I should not drop the phone.
Sounds about right for official service. In Malaysia a cracked display + glass will incur about RM350, do the maths.
They are charging right , offcourse it is more amount to pay if you compare to local market. In DELHI if you went to GAFAR market(India largest mobile market) then you will get your display from 1.5k to 4.5k depending upon build quality.
Just check local market first if you didn't paid.
Sent from my GT-I9003 using Tapatalk
I think you would get it done within 4.5-5K in Bangalore. The AMOLED screen WITH some lights costed 7K for a friend of mine in Bangalore...Only screen should obviously be nearly 4.5 - 5K ...That's it~! Not more
Well, they said that the entire LCD Assy needed to be replaced as it comes in a sealed monoblock part which houses the top cover, gorilla glass, touch buttons, the lcd, sensors like proximity, light and front cam all on a pcb stuck to the lcd. In fact if you imagine total front part including the metallic rim, that is all the LCD assy holds.
The back cover, main assembly and mother board were OK.
I dug up a service manual and confirmed the part number: QFR01 (GH97-11829A)
Thanks everyone for your inputs... I guess there is no scope of saying anything to the service center guys as they have already completed the repairing... But still, I'll bluff them about friends getting that done for 5.5k! LOL
Sent from my GT-I9003 using Tapatalk
hi
i had my display replaced for Rs 4500 due to a crack near the 'back' softkey..
i got a concession of 20% since the mobile was only 2 months old
it costs 5400
agnivo007 said:
Hi all,
Due to a bad drop off the 2nd. floor balcony to the street under, my i9003's display got cracked. Everything except the display (blank, black) was working fine, I could hear it ring when someone called.
I visited the authorized sammy service centre nearby and they inspected the phone. The entire display part (which has a pcb stuck to it and non-removable) needed to be replaced. All other things including the mainboard and back casing were ok.
They gave an estimate of Rs.7000 (US$ 140). Today I called and they said, your device is ready, total bill would be Rs.7000+4% VAT=Rs.7280
I wonder it is the exact price they gave estimate for... something fishy? Any inputs if I am being overcharged? Did anyone here go with a display change before?
TIA
Click to expand...
Click to collapse
i gt replaced within 5 mis.. they charged me 5400rs
Update: Finally received it from the service center. Looks spanky new! Seems they replaced the main body frame too. Billed me Rs.7200. The senior tech wasn't there then and could not talk for a discount...
Came home, fired kies and updated to official GB I've been waiting for!
Guys, suggest you take care about not cracking the display... it really makes a hole in the wallet...
agnivo007 said:
Hi all,
Due to a bad drop off the 2nd. floor balcony to the street under, my i9003's display got cracked. Everything except the display (blank, black) was working fine, I could hear it ring when someone called.
I visited the authorized sammy service centre nearby and they inspected the phone. The entire display part (which has a pcb stuck to it and non-removable) needed to be replaced. All other things including the mainboard and back casing were ok.
They gave an estimate of Rs.7000 (US$ 140). Today I called and they said, your device is ready, total bill would be Rs.7000+4% VAT=Rs.7280
I wonder it is the exact price they gave estimate for... something fishy? Any inputs if I am being overcharged? Did anyone here go with a display change before?
TIA
Click to expand...
Click to collapse
I guess you missed the opportunity to upgrade you device. I guess paying 7.5K for the device is waste becuase you can not resell the device with atleast a little profit. My advice is dont change. But a new phone like galaxy nexus from US (15 to 17K)
chkneo said:
I guess you missed the opportunity to upgrade you device. I guess paying 7.5K for the device is waste becuase you can not resell the device with atleast a little profit. My advice is dont change. But a new phone like galaxy nexus from US (15 to 17K)
Click to expand...
Click to collapse
He already changed the display and this thread is 8 months old mate.
Sent from my GT-I9100 using xda premium
Display problem
I sleep with my phone besides me....I might have rolled over it in sleep real bad today and in the morning I see the display showing red strips in bright areas of the screen...Eg.Google search bar, Keypad, etc...
I asked at a phone repair shop it costs 4.5k(Samsung original) wheras Samsung service center quoted a price of 6950Rs somthing...
Can anyone judge what the problem might be...Do i need to get a new display panel....?
please HELP!
I have tried to take snap shots of the Screen...Attached
u r being charged too much i got my screen fixed in rs 5600 from the service center
i had the same problem
I just found out today that the problem comes n goes away...the display becoms normal for a while n then again goes back to being patchy red....

Prime dock is not locking properly

I recently exchanged my Prime for an Infinity and I'm noticing that the latch is not locking all the way. Damn it Asus! haha. Always something wrong. The latch locks partially and then I can slide it all the way to the right, if I don't, it can come off. I expect a 500 dollar device to get this kind of things right. I like the tablet but man I'm not sure I'll buy from Asus ever again.
Did you purchase a new dock or use the dock from the original Prime? Asus has stated that they are not compatible, even though they do work... Others have found the same issue with the tf201 dock...
Sent from my Nexus 7 using Tapatalk 2
jtrosky said:
Did you purchase a new dock or use the dock from the original Prime? Asus has stated that they are not compatible, even though they do work... Others have found the same issue with the tf201 dock...
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I have the Prime dock. Yeah the website's search wasn't working but I found a topic where others talked about it. Oh well, I'm just gonna have to deal with it.
Just saw this at the Asus' site:
(The Eee Pad Transformer Prime mobile dock is NOT compatible with Transformer Pad Infinity)
Interesting. I bought the Infinity and the dock to go with it, but it is clearly a 201 dock. The box has a big sticker on it with TF700 but underneath it has the TF201 written above part number.
Mine locks in fine - what Serial number is yours? Mine starts with C7 (the dock, not the tablet)....
I have seen others saying the same thing, but since we essentially have the same dock, it baffles me that min locks perfectly fine and yours does not.
My TF201 dock does exactly the same. Nothing to worry about really. You just have to remember to latch it fully.
Yeah, there is obviously *some* difference in the docking portion of the TF201-specific dock. I know that someone did a teardown of both and they looked identical, but they didn't acutually go to the level of tearing down and comparing the actual docking part of the dock - I'm guessing that is where there is a slight difference...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
its just a little tight the first few times.
johnlgalt said:
Interesting. I bought the Infinity and the dock to go with it, but it is clearly a 201 dock. The box has a big sticker on it with TF700 but underneath it has the TF201 written above part number.
Mine locks in fine - what Serial number is yours? Mine starts with C7 (the dock, not the tablet)....
I have seen others saying the same thing, but since we essentially have the same dock, it baffles me that min locks perfectly fine and yours does not.
Click to expand...
Click to collapse
It starts with C4.
Someone said it locked fine for him after some use, maybe the spring got softer. Hopefully I'll be as lucky.
Mine had docking issues the first few days, too. Had to manually force it to lock. (Push the tablet in as far as it can go and move the slide myself.) Now it works fine.
Bought it as one pack because the Netherlands doesn't have the loose variant at all, but the dock is a 201 regardless.
My UK Infinity supplied with the dock is being returned as the right hand pin doesn't lock the tablet. The lock pin slides completely to the locked position but the tablet can still be lifted out on that side (the left side stays locked).
I have to say I'm very disappointed that a premium device has shipped with such a fault - but have to commend Amazon UK's customer service in getting the issue resolved.
I have the same issue, i bought the device from the u.s but i live in the uk. It has been for repir 3 times and today i got it back and the problem still persists, I have been told that they will not exchange it and all that can be offered is further repairs. Each time i have sent it for repairs they have damaged my device. I am at a loss as to what my next course of action should be? The repair centre is in the czech republic. Can anyone offer any advise please? My dock is the correct one even though it was labled as tf201.i emailed asus with my seriel number and they confirmed it was the correct dock for my infinty.
I have the TF201 dock (the actual TF201 dock, bought at the same time with my ex-Prime). It fits exactly how it is described in this forum where the latch doesn't fully close unless you push it closed.
I think this is because the Infinity feels just a tiny bit thicker around the edges, therefore it doesn't fit properly in the dock and applies more pressure to it.
It's really not much of an inconvenience. I just gotta put a little more force into docking the tablet, and make sure to place the latch properly. In my opinion its not worth sending in for repairs because it works as intended, just needs a little more push since its not technically designed for the TF700.
One little trick to getting the TF700 to fit nice and easy into the TF201 that I found was, when docking it first push the tablet's docking edge a little bit into the docking part of the dock, then place it flush against the back-part of that component. While applying a little pressure to the back-part, slide it into the dock. This alleviates much of the resistance the dock gives usually, and I barely have to apply any more pressure; in fact it feels as if I am sliding the correct tablet, the TF201 into the TF201 dock.
Of course every dock could be different due to bad QC or wear-and-tear. My friend's TF201 dock got really really loose and the TF700 slides right in a little too easy to the point that it rocks a bit in the dock.
If you insist you can try to find the actual TF700 dock, I have never seen one in the wild but I am assuming that it will fit properly with the TF700, without that slight little extra bit of squeeze.
NeilGregan said:
I have the same issue, i bought the device from the u.s but i live in the uk. It has been for repir 3 times and today i got it back and the problem still persists, I have been told that they will not exchange it and all that can be offered is further repairs. Each time i have sent it for repairs they have damaged my device. I am at a loss as to what my next course of action should be? The repair centre is in the czech republic. Can anyone offer any advise please? My dock is the correct one even though it was labled as tf201.i emailed asus with my seriel number and they confirmed it was the correct dock for my infinty.
Click to expand...
Click to collapse
Thanks for your reply but I should explain further. I bought my device from the USA from a company called buyspry. The device has been in for 3 repairs from the UK and the dock does not stay attached. It does not fully lock and has been damaged by the repair centre. I was given the option of something called buy back from asus e.u. I was asked by the service manager in the UK to send a copy of my receipt which I did. I was further told that they would not accept my receipt because it was purchased from ebay and I was told the company are not an authorised asus stockist.
I have contacted this company and they have confirmed that they are an authorised asus stockist. Asus UK will not accept my ebay receipt but I have a commercial invoice. I have emailed the company in the USA and I am awaiting a reply from them as I have requested an email of the commercial invoice which needs to state there VAT number. Hopefully if this is accepted by asus UK I will be given a full refund. The whole process has been a nightmare and as such I regret buying from the USA as replacements are not offered in the UK and no swap stocks are available and the only other option I have is to send it for a further repair. I have owned the device for 2 months and for half that time it has been in for repairs. Each repair was made worse by dents and scratches and the screen bleed is just as bad if not worse. I hope this is of use to anyone experiencing these issues with a device bought from the usa.
Similar problem - which bit did you send back?
wilkhaven said:
My UK Infinity supplied with the dock is being returned as the right hand pin doesn't lock the tablet. The lock pin slides completely to the locked position but the tablet can still be lifted out on that side (the left side stays locked).
I have to say I'm very disappointed that a premium device has shipped with such a fault - but have to commend Amazon UK's customer service in getting the issue resolved.
Click to expand...
Click to collapse
I have a very similar problem - neither pin engages, also from UK, also from Amazon. Did they ask you to return the pad & dock, or just the dock?

[Q] LG refuses to repair; what should I do?

My device recently survived quite the impact, the screen got shattered, top right edge got deformed a little and then the ON/screenlock button stopped working the next day, but otherwise the phone was fully functional. So I sent it back to LG for repairs and the next week I get it back in the same condition, with a note saying it's not repairable/board cracked. I called them up, and got an image of the motherboard showing no cracks whatsoever, yet they still didn't want to re evaluate their conclusion when I created a new RA. When I got the phone back the battery was dead and even though I charge it I cant turn it on, until the button is replaced. LG suggested I contact Google for repairs, Google said I should contact LG. These people are helpless, they don't know anything. I could do the repairs myself, but I can find all the required parts online. Can I get some suggestions on my next step?
"Thank you for contacting LG Customer Service.
We are sorry to hear about the problem you are experiencing with your LG device, however, your phone has already been inspected by our technitians at our repair facility and, unfortunately it has been determined that it is not repairable.
We recommend you contact your carrier for any replacement possibnility."
not much to do but to repair it yourself if you want then, or maybe look for one on swappa?
for parts http://www.etradesupply.com/lg/android-models/lg-nexus-5.html or ebay
btw it looks like you need this http://www.etradesupply.com/lg-nexus-5-lcd-screen-and-digitizer-assembly-with-frame.html
Screen and battery are no problem, i could replace them any day. The power button (blue circle in the pic) doesn't work, if that's the issue, I would need to replace it, but I can't find any replacements. I actually spotted a tiny crack on the board (red circles). Ugh. Would i have to replace the whole thing?
Maybe its best to sell it for parts and buy a new one, that phone looks allmost like a total-loss. Maybe some of the internals are damaged also and total repair would be too expensive.
ImAShark said:
Screen and battery are no problem, i could replace them any day. The power button (blue circle in the pic) doesn't work, if that's the issue, I would need to replace it, but I can't find any replacements. I actually spotted a tiny crack on the board (red circles). Ugh. Would i have to replace the whole thing?
Click to expand...
Click to collapse
I have issues with the power button too because mine get stuck lot of times and it's verry annoying. I've contacted LG service center but they said that because it is soldered to the mainboard the only option to repair is to change to mainboard. I'm shocked . I haven't got warranty here because I bought it on Play Store in Canada and I'm living in Europe.
Btw I've started to research this issue and the parts and it seems these switches are the same as Samsung uses in their new galaxy phones. There are tons of pieces on ebay from it. But changing it is hard. You need a good heat gun which is able to point the heat to a small area and you have to heat the switch only. If you heat any other parts, then you phone is dead...
http://www.youtube.com/watch?v=F0xMMn1DRWs
But I'm not hundred percent sure that these are good switches for us, they just look the same :/
Kresshy said:
I have issues with the power button too because mine get stuck lot of times and it's verry annoying. I've contacted LG service center but they said that because it is soldered to the mainboard the only option to repair is to change to mainboard. I'm shocked . I haven't got warranty here because I bought it on Play Store in Canada and I'm living in Europe.
Btw I've started to research this issue and the parts and it seems these switches are the same as Samsung uses in their new galaxy phones. There are tons of pieces on ebay from it. But changing it is hard. You need a good heat gun which is able to point the heat to a small area and you have to heat the switch only. If you heat any other parts, then you phone is dead...
http://www.youtube.com/watch?v=F0xMMn1DRWs
But I'm not hundred percent sure that these are good switches for us, they just look the same :/
Click to expand...
Click to collapse
I've done the repair on a Galaxy S3 using the part from Ebay. Let me tell you now that it is a pain in the ass if you don't have good micro-soldering skills. I don't, lol, but my father does and he got it done for me. Be warned, you will mess up the board if you don't know what you're doing, but it can be done. Maybe find someone local who can do the swap for you.
buy a new one, cause this one is a dissaster! keep it for repairing parts...

[Q] Samsung Galaxt Tab 2 10.1 Screen Replacement Help

I have a Samsung Galaxy Tab 2 10.1 that I got from somebody to replace the cracked screen. This is not my first screen repair but it is my first time working with these Samsung tablets. I went out and bought a new screen for it which showed up in the mail damaged, so I contacted the seller and he sent a new one which was in good condition when it arrived. I went ahead and put it on the tablet with no problems. I turned the tablet on and it didn't work. I googled the problem and then I found out that there are different revisions of this screen. The screen that i had installed onto the tablet was a rev 0.2 and the one that arrived damaged was a rev 0.3. None of the screens work including the original but I think that is due to it being broken beyond use while I was removing it.
The original screen doesn't say what revision it is. The flex cable has MCF-101-0403-V3 ISU 1238 on the cable. Would this be a rev 0.0 cable? I am assuming that it is because there is no stated revision number on it.
I have found this item on ebay - http://www.ebay.ca/itm/Samsung-Gala...ablet_eReader_Accessories&hash=item5657a7329f
The ad says that it is universal and that it will work for all versions. Is this even possible? I want to make sure that it will work because it is quite expensive.
I really need to get this tablet fixed because the owner has waited a long time and I'm still no closer to fixing it.
Any replies or help will be extremely appreciated!
canadaboy25
That is the one I used for my Galaxy Tab 2 from that same seller and it worked fine. Mine was p5113 Rev2
Did it have the pre-applied adhesive on the back side?
Replacing the LCD or the Digitiser
I have a p5113 and replacing the digitiser was fairly easy. You have to buy the parts with the tools included. I used the prying tools and a hair dryer(you may use a heat gun )to removing the digitiser. On the LCD you may have to unscrew. Be mindful to work in an area that is dust free and you are bound to have broken glass if the digitiser is being replaced. Take a look at eBay or Amazon for the replacement kits. They are pretty cheap to replace. Also take a look at YouTube videos for the replacement of the screen and digitiser.

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