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Any official fix for MTP driver installation failed?

I just got a S3 yesterday but was greeted with the dreaded MTP driver installation failed message on win 7 (32 bit)
I installed the regular verizon s3 drivers from samsung's site, did the same thing, uninstalled and tried Kies and let it install the drivers, same problem
tried a different usb port, same thing
restarted the comp and computer, still no go
im getting frustrated now
it seems samsung has known about this issue for over a month now but still hasnt been able to fix it
my a500 and galaxy nexus work fine with MTP so not sure why this would mess up
ive looked at other threads but there was no clear solution on how to fix it

I don't have any issues with mine
Sent from my SCH-I535 using Xparent Blue Tapatalk 2

thats nice but it doesnt exactly do anything for my problem

Joey22688 said:
thats nice but it doesnt exactly do anything for my problem
Click to expand...
Click to collapse
Did you try a factory reset?
Sent from my SCH-I535 using xda app-developers app

This happened to me too but I was running a CM10 ROM. What are you running and have you tried a different ROM?
Unfortunately, I cannot remember exactly what I did but I recall allowing Windows (I'm on W7) to find the drivers and install for me.

I'm not having any issues either, I'm using both 32/64 versions of Win 7...
These are the drivers I'm using:
http://downloadcenter.samsung.com/content/SW/201206/20120620051748445/Verizon_Wireless_I535_GSIII_Samsung_USB_Driver_v1_4_6_0.exe
Hope this helps..

I think I found the problem (its not the phone)
its the drivers that samsung issued
I plugged the phone on my win 7 64 bit desktop (not installing any drivers beforehand) and I got a few failed messages for drivers but I was able to access the file system fine
I then installed the driver pack posted and above then got the mtp driver installation failed message and was unable to access the file system
uninstalled the driver pack and connected the phone back up and I can access the file system (with some other drivers failing to install, I think relating to usb modem stuff ect...)
so until samsung fixes the driver problem I will have to deal with a few driver installation failed message every time I hook up the phone, but at least I can access the file system
im running the phone on the stock ics btw, didnt install cm10 or anything like that, the phone is rooted though but I rooted it after I found out about the mtp driver problem so it shouldnt mean anything

I have the same problem on Windows 7 32 bit. I rooted my phone and installed samba as a temporary fix.
Plus I just bought an external 32 GB SD card and I plan on using that as my workaround and just transfering files between the two.
Sent from my SCH-I535 using Tapatalk 2

Problem for me was the root.
Could you humor me and try this:
- go into the superuser app
- Select the 'temp unroot' checkbox from the first screen.
- unplug then replug the USB cable on your phone. The drivers should install on the first try this time (they did for me) and Kies should work too.
The problem seems to be that SuperUser exploits the USB Debug internally so, even though USB Debug is unchecked, it is still detected as checked by the connection and fails the install of the driver.
Solution #2 is the amazing script that transforms your MTP connection into a UMS one (look in this thread http://forum.xda-developers.com/showthread.php?t=1785243 and thank open1your1eyes0 ). Once in UMS, you don't need the MTP driver to see your device so that's another approach.
Good luck

I bought Samsung Galaxy S3 2 weeks ago. Windows installed the drivers for it when first connected to my Windows 7 64 bit PC. It came up in the list of Devices on the Explorer. I installed "Kies_2.5.0.12094_28_8" which installed USB driver on top of the Windows driver. At the end of the installation, it gave "failure to install Samsung MTP driver".
Saw a thread on other forum where it was suggested to remove the driver from System Driver window under Control Tab/System and reboot. To be cautious, uninstalled Kies. Rebooted PC. Windows installed the driver. As soon as Kies was installed the whole issue unfolded again.
Looks like ALL Kies versions (including previous version of Kies_v2.3.3.12085_7_5) have incompatible and wrong driver which is resulting in this unresolvable situation.
I removed the MTP driver (control panel/system/device manager - MTP driver has ? mark - this is the one). Then removed the phone and rebooted PC. After reboot, connected the phone back. Windows detected the device and automatically installed the driver. The device is listed in Explorer and is fully accessible. Started Kies. It showed the device as GT-I9300. It took a while and connected to the phone. All functions became useable. Sync'ed the contacts etc.
Day2. Booted the PC. Device is still shown in Explorer. Kies shows GT-I9300 and then displays "Connecting Device" - IT FAILS TO CONNECT and on pressing "Trouble shooting" button, it re-installs its own drivers and fails to install MTP driver AGAIN" - the Kies software SUCKS

Solved! For real!
For some reason, any of those options helped me to make it work:
- Reinstall Windows Media Player
- Remove registry key
- Clean up old usb drivers
- re-install 100 times drivers from Verizon, Samsung. Even old versions.
- Install from Windows Update. I tried to do that 1000 times. Gosh!
- enable UMT access (mass storage) on the phone.
The only thing that worked was, for some reason , getting the drivers from a random computer that was the only computer that worked.
Windows 7 x64
Attached the files. Go to the devices manager and update the drivers.
Israel Leite

How I solved it
Joey22688 said:
I just got a S3 yesterday but was greeted with the dreaded MTP driver installation failed message on win 7 (32 bit)
I installed the regular verizon s3 drivers from samsung's site, did the same thing, uninstalled and tried Kies and let it install the drivers, same problem
tried a different usb port, same thing
restarted the comp and computer, still no go
im getting frustrated now
it seems samsung has known about this issue for over a month now but still hasnt been able to fix it
my a500 and galaxy nexus work fine with MTP so not sure why this would mess up
ive looked at other threads but there was no clear solution on how to fix it
Click to expand...
Click to collapse
1. Un-install Samsung Kies and USB drivers
2. Then install the Install Samsung Usb driver for mobile phones version 1.4.6.0
3. with phone un-pluged from the usbcable Go into settings/Developer Options un-check Stay Awake un-check USB debugging un-check Allow mock locations Now hit the HOME button then plug in the USB cable and your are set..
This worked perfectly painless for me :laugh:

Solution x Win XP
This solution worked for me.
Install microsoft patch for usb and reinstall MTP driver
see:
http://forum.xda-developers.com/showthread.php?t=1150211
Hope this helps

No any PC recognizes my tablet

see if you can help me,for some time now no device recognize my tablet, did not give much importance and all that happened I do sd taking the tablet and connecting it to my s3 this if I catch him, but clearly not as comfortable.
I thought it would be a thing of windows 8, but I've tried on other computers with xp, win7 and nothing.
I do not remember if it stopped working when I put cyanogenmod10. I love cyanogen by fluent but I downloaded the latest official samsung already incorporates the attractively landscaped MULTI I find on a tablet.
I installed and uninstalled samsung kies but nothing.
and clear to not hold my tablet I can not flash by odin.
I'll see if I find any official version as I downloaded but it is for recovery mode.
the model is the tab2 10.1 gt p5100
Thank´s in advance

Have you installed the drivers properly for your tablet? It took me sometime to get my tab to register on the computer too.
Sent from my GT-P3113 using Tapatalk 2

If it was when you went to Cyanogen Mod then something you could check (haven't heard of it on these tablets, but it is a known issue on another device I own) is go into the settings menu, scroll down to "Storage" and click into it, now find the menu button (not sure where it is on these) and tap it, it should not give you an option for "USB computer connection", tap that and make sure its on MTP or Mass Storage (if that is an option, depends on device and ROM), on the unofficial CM builds for my other android device you can't connect it to the computer after flashing the ROM till you go in and pick a setting there.

Install drivers by installing samsung kies

Luigi2012SM64DS said:
Install drivers by installing samsung kies
Click to expand...
Click to collapse
Kies drivers have NOTHING to do with being able to connect it to the computer to transfer files, also there is absolutely no reason to ever install Kies as you can get the Samsung drivers easily enough and that is a much smaller download. http://forum.xda-developers.com/showthread.php?t=961956

daniel644 said:
Kies drivers have NOTHING to do with being able to connect it to the computer to transfer files, also there is absolutely no reason to ever install Kies as you can get the Samsung drivers easily enough and that is a much smaller download. http://forum.xda-developers.com/showthread.php?t=961956
Click to expand...
Click to collapse
That too. But it is easier to let Kies install it for you.

I was baffled by a similar experience.
The answer for me was to go to your settings in your device > storage settings > choose either MTP or Camera (check / tick a box)
Then the mac or pc should connect or recognise your device as long as you have the latest version of kies correctly installed.
:good:

install the drivers properly
or use another usb wire

Having trouble installing drivers in PTP mode (windows 7)

Apologies if this is already posted, each time I search the forum it says search is unavailable.
OK, I'm on Win 7, trying to restore some stuff from my N4 using Helium, this requires you to connect to a PC with USB debugging on (done) and PTP as opposed to MTP (set on the phone).
My problem is that Windows will not install the drivers in PTP mode, I have removed all traces of Android/ADB/Nexus 5 from Device manager (uninstalled and removed drivers where available).
I've downloaded the latest SDK and installed the drivers from there.
Still not happening. It installs fine in MTP mode so I can access the storage.
Can anyone help?
thanks

mmace said:
Apologies if this is already posted, each time I search the forum it says search is unavailable.
OK, I'm on Win 7, trying to restore some stuff from my N4 using Helium, this requires you to connect to a PC with USB debugging on (done) and PTP as opposed to MTP (set on the phone).
My problem is that Windows will not install the drivers in PTP mode, I have removed all traces of Android/ADB/Nexus 5 from Device manager (uninstalled and removed drivers where available).
I've downloaded the latest SDK and installed the drivers from there.
Still not happening. It installs fine in MTP mode so I can access the storage.
Can anyone help?
thanks
Click to expand...
Click to collapse
Try installing these drivers http://forum.xda-developers.com/showthread.php?t=1514942, don`t know for sure if it will work but i think it will.

gee2012 said:
Try installing these drivers http://forum.xda-developers.com/showthread.php?t=1514942, don`t know for sure if it will work but i think it will.
Click to expand...
Click to collapse
worked perfectly, thank you!

mmace said:
worked perfectly, thank you!
Click to expand...
Click to collapse
Worked great for me, though didn't have to go through all the motions, uninstalled the ADB driver that windows was automatically assigning. extracted the driver pack, then plugged the N5 back in and hey presto, windows recognised the device as something i can navigate.
Time to put my music and photos back on it now.
Cheers.

No MTP or PTP for Rooted Nexus 5?

I have a rooted Nexus 5. MTP and PTP refuse to work. Doesn't matter how I install/remove drivers or anything. I've tried every trick on the internet and no avail.
The PTP storage used to work when I didn't have root, so what's the deal?
Could this be due to my rooting process? To be honest, I don't remember how I rooted. I'm new to the Nexus scene, having come from a samsung device.
However, I was just having this issue with my older E4GT (GS2 variant) when running rooted/custom roms.
Now, I have a friend with a S4 who decided to get rooted/custom roms and is now having the same issues, except before, both his MTP and PTP worked!
I'm lost and losing hope for this stuff.

aaa12585 said:
I have a rooted Nexus 5. MTP and PTP refuse to work. Doesn't matter how I install/remove drivers or anything. I've tried every trick on the internet and no avail.
The PTP storage used to work when I didn't have root, so what's the deal?
Could this be due to my rooting process? To be honest, I don't remember how I rooted. I'm new to the Nexus scene, having come from a samsung device.
However, I was just having this issue with my older E4GT (GS2 variant) when running rooted/custom roms.
Now, I have a friend with a S4 who decided to get rooted/custom roms and is now having the same issues, except before, both his MTP and PTP worked!
I'm lost and losing hope for this stuff.
Click to expand...
Click to collapse
Is the device showing up under Device Manager (which would indicate that the driver is installed--see #2 here)? This is not a "root" issue. I've run rooted devices for over three years and have only had the problem in the early days with the Pandigital Novel. Have you used USBDeview to look at what you have for USB drivers and to make sure all drivers are being removed? Try another cable and another usb port. Some cables don't handle data, they just charge; cables are a variable in the process.

ritchea said:
Have you used USBDeview to look at what you have for USB drivers and to make sure all drivers are being removed? Try another cable and another usb port. Some cables don't handle data, they just charge; cables are a variable in the process.
Click to expand...
Click to collapse
Yes, I've tried all three of those things. This seems almost to be mission impossible.
I am running rooted stock and my friend is running a new rom altogether. using different computers, but getting the same issue.
See, while I can get Fastboot and ADB to work without a hitch, I can't get PTP or MTP working AT ALL.
ADB and Fastboot seems to be the only thing people are focusing on, and that's not my issue... so It's even harder to find solutions online

aaa12585 said:
Yes, I've tried all three of those things. This seems almost to be mission impossible.
I am running rooted stock and my friend is running a new rom altogether. using different computers, but getting the same issue.
See, while I can get Fastboot and ADB to work without a hitch, I can't get PTP or MTP working AT ALL.
ADB and Fastboot seems to be the only thing people are focusing on, and that's not my issue... so It's even harder to find solutions online
Click to expand...
Click to collapse
So it does show under device manager? Have you right-clicked and updated driver? Step #2 in the link pointed to USB drivers rather than adb. Yes, adb Is the usual culprit, but I've seen quite a few reports of your problem lately. Usually, removing the drivers and allowing the PC to reinstall works. Have you tried wireless to transfer files--at least a temporary solution?
If you're interested (desperate enough) to do a factory reset, I'd recommend WUGS toolkit. It will wipe do backup everything. Revert to stock and unroot. Then root and install custom recovery.
Sent from my Nexus 7 using Tapatalk 4

Happened to me when i rooted the device with wugs. I think because I used the RAW drivers. Just uninstall adb android driver from device manager and all the other drivers that resembles the nexus on usbdeview, reboot . Then put again the usb in the pc , and you are ready to go

ritchea said:
So it does show under device manager? Have you right-clicked and updated driver? Step #2 in the link pointed to USB drivers rather than adb. Yes, adb Is the usual culprit, but I've seen quite a few reports of your problem lately. Usually, removing the drivers and allowing the PC to reinstall works. Have you tried wireless to transfer files--at least a temporary solution?
If you're interested (desperate enough) to do a factory reset, I'd recommend WUGS toolkit. It will wipe do backup everything. Revert to stock and unroot. Then root and install custom recovery.
Click to expand...
Click to collapse
I have tried that too, but I end up with the same outcome. Same drivers I would normally have installed and give me no recognition of the device for file transferring.
Fortunately, knowing how this goes down, as it has happened before with me and my S2, I'm not desperate enough to factory reset. As I would ultimately reach the same issue.
I've been interested in wireless file transferring, but I much more prefer not having to upload the file to something like dropbox or manually setup a server. I'm more into the press-and-go (similar to the plug-and-go method... haha, get it?... made a funny there cause it relates to a cord ordeal) routine.
I haven't actively searched that route yet because I'm in hopes that there is a fix for this problem. I'll get to it if there really is no other choice. So, if there is a program that will allow me that ease of access, I'm open to suggestions!
AkaGrey said:
Happened to me when i rooted the device with wugs. I think because I used the RAW drivers. Just uninstall adb android driver from device manager and all the other drivers that resembles the nexus on usbdeview, reboot . Then put again the usb in the pc , and you are ready to go
Click to expand...
Click to collapse
Seeing this makes me question whether I'm confusing the purpose for each of these drivers or you haven't read what I wrote. However, our circumstances differ. I didn't root through conventional means of the toolkits, I just came across it through my search for driver issues. I have tried the method you are suggesting, as the toolkit driver installation steps take me through that step before I do anything else; but this doesn't work. I end up with the same outcome: Device is recognized and drivers are installed (if I allow windows to automatically search for them), but no PTP or MTP for any file transferring.

ok, silly question : Is it enabled on your android phone? under memory ->tap the 3 dots and you will see mtp/ptp try to uncheck and check.
Otherwise I don't really know anything u could do about it.

By using the NRT or toolkits to root, all of the pc's usb drivers were deleted and new/generic/universal ones installed to re-install custom recovery & achieve root. Go to Control Panel on the PC, do you see Portable Devices listing including the Nexus 5 ? Most likely, no - only Android Interface.
A simplistic approach that worked for me is to roll it back - if you are using PC running Windows OS, use System Restore to go back to a previous state to an earlier (earliest possible) time before - with the N5 disconnected. When the PC is restored, turn OFF USB debugging on the N5, connect via the OEM N5 cable - it should be recognized, then turn ON USB debugging if there are missing drivers - let Windows search & install.
At some point, N5 will be recognized as a Portable Device along wit Android Interface, and "Auto Play" would pop up, with full access to all the SD folders & files. Toggle MTP and PTP if necessary as it might install more drivers - you should be good to go.
Reboot the PC just to reconfirm that everything is back to normal, connect N5 and profit - enjoy.
If this work, please share & if it doesn't - please comment what didn't work.

The simplest and shortest way to connect google nexus5 with PC as MTP(Media device)
When I plugged it, there wasn't any yellow exclamation mark within Device Manager. So for me, the drivers were OK. But the device was not listed within my Eclipse DDMS. After a little bit of searching, it was just an option to change in the device settings. By default, the Nexus 5 USB computer connection is in MTP mode (Media Device).
What you have to do is:
Unplug the device from the computer
Go to Settings -> Storage.
In the ActionBar, click the option menu and choose "USB computer connection".
Then select Media device(MTP) or Camera(PTP) based on your requirement...
Plug the device and you should have a popup on the device allowing you to accept the computer's incoming connection..
I hope this will help!

[Solved] USB suddenly stopped working

I have a Nexus 5 that I have had about a month now and I had the USB on it working before about a week ago. I plugged it in today and neither my desktop or laptop could recognize it anymore. Both computers are running Windows 8.1.1 and the issues seems to be new as I can neither get USB storage or ADB to find it. The closest I can get it to working is to switch the USB mode to PTP and it reads that but I don't want to pull photos off. When I have it in MTP, it makes the sound of it plugging in and my phone shows it is plugged into a computer but Explorer shows nothing and it says it is working normally in device manager. I've tried everything from enabling and disabling debugging, restarted both my phone and computer tried reinstalling the drivers (both by the computer automatically finding them and manually installing them) but nothing seems to work. Is it possible that Windows Update could of broke the drivers since my computer installed updates yesterday? I also have Linux on my laptop and it appears to read fine with Linux.

That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA

EddyOS said:
That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA
Click to expand...
Click to collapse
OK thanks. I'll give it a try because it was showing up as ACER ADB Device under device manager
EDIT: I updated the drivers and used the USB composit drivers instead and it got MTP working again. When I set it to USB composit, it installed Google's ADB drivers and the Nexus 5's USB drivers so everything is working again. Thanks for your help

EddyOS said:
That's the exact issue. If you check in Device Manager you'll see it listed as 'ACER ADB Device' (or something like that). You have right-click on it, select update driver, manually check and go through the list option and choose the MTP driver and it'll work again (and with USB Debugging enabled if you don't usually have it on like me)
I theorise that it's happened cause the Acer driver is digitally signed and the Google ones aren't but I could be wrong. Either way, it's a PITA
Click to expand...
Click to collapse
I can´t manually update driver because of this:

when i update the acer adb it says the driver is up to date and everything is all same. what to do?

Thanks! Thought I was going to go crazy. Worked for me...

i set the driver to MTP as mentioned above and the phone started to show up on the explorer but now i couldnt copy any files from my laptop to the
phone. It displays like that and if clicked yes then the copy wouldnt happen.what is the problem.

Uninstall driver, plug in device, tell windows to not auto install driver (or disconnect from internet), click to update or install driver, point to folder with drivers, install, all is done.

wangdaning said:
Uninstall driver, plug in device, tell windows to not auto install driver (or disconnect from internet), click to update or install driver, point to folder with drivers, install, all is done.
Click to expand...
Click to collapse
actually i did all the process above(when the phone was not appearing) and then i got to display the thing on the explorer. and shall i do it still what you say.

Big tree said:
actually i did all the process above(when the phone was not appearing) and then i got to display the thing on the explorer. and shall i do it still what you say.
Click to expand...
Click to collapse
That msg comes when you're in PTP mode I think...Only certain formats are supported.
Check under storage, expansion menu and make sure you are set to the first option...not PTP.
Above guy mentioned to have phone in USB debugging mode when setting up drivers.

If the device is showing then you need to point to the drivers for it (download them from google). I reinstalled windows a few days ago and had the acer issue (device first shows up in device manager as nexus 5 then switches to acer), windows wants it to be an acer device. Stop windows and then install the correct drivers,
For me I had to click the auto install in windows tray and tell it to stop. After a few times it worked.

No I'm connecting in MTP mode. Ahh its gettn irritating.