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Sorry to start another thread, but I just wanted to give everyone a heads up that Let's Talk now has The Fuze. I have been waiting to see if it would pop up there or on Amazon first. I bought it through the Walmart website. You can get the phone for either $99 or free. The free option requires you to start out with a voice plan of at least $59.99. The $99 option let's you choose a voice plan of $39.99. Although, both options make you get a data plan, but I was going to get one anyway. My total price (tax and all) was 195.53 before the $50 mail-in rebate. I'm very happy, and can finally stop wasting time at work.
I was going to upgrade through them, but they told me something completely laughable. You can upgrade a family plan, but EVERY LINE ON YOUR PLAN BEGINS A NEW 2 YEAR CONTRACT!!!
I was like, what're you ****ing kidding me? That'd be five 2 year contracts to get a cheaper upgrade, thanks but no thanks.
I tried this with my 4-line family plan. The configurator allowed me to get two of them free and two lesser phones free of charge. None of my lines are currently under contract... I am finding it hard to see the drawbacks to this.
Black93300ZX said:
I was going to upgrade through them, but they told me something completely laughable. You can upgrade a family plan, but EVERY LINE ON YOUR PLAN BEGINS A NEW 2 YEAR CONTRACT!!!
I was like, what're you ****ing kidding me? That'd be five 2 year contracts to get a cheaper upgrade, thanks but no thanks.
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Was this a representative that told you that or on the internet because it sounds completely inane :O?
If you talked with somebody, i'd try to give it another go.
Interesting, if there is a way to do this without extending all the contracts on the line I'll take mine back to the AT&T store. You can do this in store right?
The website states that whether you upgrade one line or all lines there will be a new 2yr contract for all lines in a family plan.
blkjack74 said:
Sorry to start another thread, but I just wanted to give everyone a heads up that Let's Talk now has The Fuze. I have been waiting to see if it would pop up there or on Amazon first. I bought it through the Walmart website. You can get the phone for either $99 or free. The free option requires you to start out with a voice plan of at least $59.99. The $99 option let's you choose a voice plan of $39.99. Although, both options make you get a data plan, but I was going to get one anyway. My total price (tax and all) was 195.53 before the $50 mail-in rebate. I'm very happy, and can finally stop wasting time at work.
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The upgrade price is $249.99. Be careful when dealing with LetsTalk. They have different terms and conditions in addition to AT&T's that are more strict. You MUST have a data plan to get this deal, and MUST have the data plan active for at least 6 months, or they will charge your credit/debit card at least $250.00.
I maybe retarded but I can't find how to upgrade 1 line on a family plan. It never gives me the option of choosing one line, just selecting a plan. If I select the family plan that I have it asks me to add at least 2 phones to complete the order.
Any ideas on upgrading just one line on an existing plan? Thanks.
Hmm...I just went through the LetsTalk procedure and it's telling me that, with an upgrade, you can get two Fuzes completely free? If this is true, I'm running immediately back to the store and returning this $350 dollar one.
htcfan78 said:
The upgrade price is $249.99. Be careful when dealing with LetsTalk. They have different terms and conditions in addition to AT&T's that are more strict. You MUST have a data plan to get this deal, and MUST have the data plan active for at least 6 months, or they will charge your credit/debit card at least $250.00.
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Thanks for the heads up. Hopefully I won't have any issues, as I was already planning on getting a data plan. If anything "weird" happens, I'll be sure to let everyone know.
Just a head's up. I have been with AT&T for years. Simply put, purchasing ANYTHING from letstalk.com is like walking into a mexican brothel without a condom. I have read many situation regarding these people, they are 100% sales driven. For those not wanting to believe me, PLEASE, PLEASE, PLEASE read ALL the fine print. You might save a little now but 80% of the time you will spend much more later.
This has been a public service announcement from KD8DNS
I too have been with ATT for many years, and read of many angry stories related to orders from them. I have ordered from them twice in the past and have not had any trouble either time, BUT... I agree with KD8DNS, there is an expansive amount of fine print with many rules that govern the purchase. Read this twice even three times, so that you won't be one of the many complaining in 6 months that Letstalk charged you $250 per line because you violated terms.
yea...
This looks too good to be true...
I am moving from T-Mobile and need my number ported...
I am planning on getting a hefty voice and data plan anyway, so that shouldn't be any issue...I need the data plan for work and I pay a arm and leg to T-Mobile now so over $100 is par for the course.
I think I am going to wait to see if this comes through for someone else...signing up for new service on ATT, they say that I am only going to have to pay $99, and get a $99 rebate after 6 mos of service...that is not a big deal, but getting the phone for free really seems too good to be true!
BTW, I have been looking to jump from T-Mobile for quite some time now as I need a WM phone on a 3G network and Sprint/Verizon service leaves something to be desired in my area...
I mean, come on...$99 out of my pocket for this phone???? And I get that back with a rebate after having service for 6 mos????
That is just crazy...seems way too good to be true.
I don't get it how people have problems with Letstalk. I have ordered twice from them and had a great experience. The rule is
You can NOT downgrade your plan and you can not be late on your bill. If you do that for 6 months, it is a great deal.
Simply put: If you take the LetsTalk deal, you cannot alter your account in any way for 6 mos. If you move and have to change your number that may cause your rebate to be rejected even worse they may charge you the $250 I mentioned earlier. If you are stable and the features you select are fine for 6 mo. it may be worth it. It is not really to good to be true. They make the bulk of their money in commissions paid by AT&T. However, the commissions are tied to you living up to your commitment to them/AT&T. I have ordered from them before without issue, but I admit that i am a rare breed. If you decide to take the plunge, just know what you are getting into.
aadadams said:
Simply put: If you take the LetsTalk deal, you cannot alter your account in any way for 6 mos. If you move and have to change your number that may cause your rebate to be rejected even worse they may charge you the $250 I mentioned earlier. If you are stable and the features you select are fine for 6 mo. it may be worth it. It is not really to good to be true. They make the bulk of their money in commissions paid by AT&T. However, the commissions are tied to you living up to your commitment to them/AT&T. I have ordered from them before without issue, but I admit that i am a rare breed. If you decide to take the plunge, just know what you are getting into.
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Yea, that fits me to a tee...
I have done the research and know what I want...I am not going to alter my account at all. I am not going to move at all.
They don't have them in stock though...backordered...D'OH!
It's also only good for new contracts or porting from another carrier. It's $250 for existing ATT customers with a 2 year contract extension.
I already bought my fuze through the At&t store. Can I return it to take advantage of this freebie deal Let's Talk has? What it he penalty for returning it?
I was an out of contract, upgrade available customer. So I ended up getting my phone for 260.
Thresher said:
I already bought my fuze through the At&t store. Can I return it to take advantage of this freebie deal Let's Talk has? What it he penalty for returning it?
I was an out of contract, upgrade available customer. So I ended up getting my phone for 260.
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I took mine back and all that I had to pay was $20.00 a restocking fee. The rest of the fees were all reimbursed. I was told by the 800# that it is up to each store whether they charge the $20.00 dollar restocking fee. The store I went to did.
I bought our family plan almost 2 years ago from Letstalk.com and it was a great experience. I have not changed out plan at all other than changing phones and data/text plans. But the base talk plan has stayed the same.
Jeff
I was actually considering buying from letstalk.com. I have my fuze that I bought yesterday all packed up like it's new and I'm returning it first thing. They also said that if you're returning and it has no problems, they'll take $20. If it has a problem, they'll waive that fee for you. But what's up with this part in LetsTalk's Terms and Conditions? :S
If you extend your contract length on a family plan, all lines will be extended.
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I have been searching all of the forums for the last two weeks regarding the TP2 and Sprint service, which on the surface sounded good. I purchased a brand new (in the box advertised as not requiring a contract) TP2 and called Sprint to port my number and was informed that even providing my own (paid for) hardware, they will not activate service without a 2 year contract. I'm stunned! Even Verizon will allow activation of your own handset without a contract. I called the CS line and was told that they will not activate without a contract. I guess I will sell this one and go with Verizon. No wonder Sprint has been loosing customers!
IIRC its actually illegal to do that, there was a big class action suit several years ago that forced all cellular providers to allow users to buy the phones and activate without contract
FWIW i activated my TP2 without a contract, i already had sprint (my previous 2 year contract was up and i have the 30 dollar SERO plan so i didnt want to change)
bs. all of my phones have been activated without 2 year. ive been with sprint 8 years.
You can activate the phone online.
I, too, recently activated my TP2 w/Sprint after being out of contract for just over a year. You probably fell on bad luck talking to people who were out of the loop. There are some corporate Sprint stores in malls (not kiosks) that will hook you up.
I actually started with a Sprint store ( 2 hour drive) as I intended to port my number. The Sprint employee at the store is the one that first informed me of the 2 year contract requirement. I then tried CS on their toll free number. The CS person was very polite, and did put me on hold while she supposedly spoke with a supervisor, but the answer was still 'no contreact, no service'. Considering that we do not have GSM service in our area, my only option is to get rid of this phone and go with Verizon. At least I know they will activate my equipment without a contract. It will be interesting to see if the legislation currently being considered by Congress will also include regulation over some of the policies of the cell carriers...
defaultdotxbe said:
IIRC its actually illegal to do that, there was a big class action suit several years ago that forced all cellular providers to allow users to buy the phones and activate without contract
FWIW i activated my TP2 without a contract, i already had sprint (my previous 2 year contract was up and i have the 30 dollar SERO plan so i didnt want to change)
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Do you have a link to that legal decision? I have been searching all morning looking for the case, and court ruling. Thanks!
timm9 said:
Do you have a link to that legal decision? I have been searching all morning looking for the case, and court ruling. Thanks!
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this is interesting information, do u mind sharing the actual court ruling document?
i dont remember the details, it was between when i got my first and second cell phone, my first you couldnt just buy a phone, they would only sell you a phone if you got a contract, and when i got my second you could buy the phones (for like $200 more) and activate without a contract, and i was told it was because of a lawsuit
this all like 10 years ago though, so i dont know if that was even the case
http://forums.precentral.net/palm-p...-if-they-buy-phone-full-cost.html#post2231359
Sometimes to get a good deal or something usually requires a 2year contract. No big deal IMO since I have no interest in leaving Sprint anytime soon. Another plus was I was able to get ahold of the department that does discounts and such. (2 years ago I got called for a survey in exchange for a 10% discount). It disapeared from my bill and since I didn't know it was a 2 year only discount (thus the reason for the 2 year contract renewal when they first asked) I asked if there was any way to get another discount. The woman on the phone was really helpful and hooked me up with a $10 off discount for another 2 year contract. HELL YA! So now I have a 1250 Sero plan + $7 insurance - $10. On the bill for April my total after tax, fees, etc was exactly $50.00 on the dot. Love Sprint, Love their service, and their phones are getting better and better. (TP2 has been sweet and the EVO looks ever sweeter. As long as they hook it up with some dang good WM7 phones this summer I can see they have learned a lot about getting into the market with a damn good device to keep competitive.
you need a contract with sprint to get service. They dont do month to month plans.
THATS THE BIG PROBLEM WITH SPRINT THEY HIRE SOME OF THE DUMBEST CUSTOMER SERVICE PEOPLE,but when i have problems i go into the store BECOUSE I KNOW THE PEOPLE THERE HAVE THEIR BRAIN CELLS AND THEY TAKE GOOD CARE OF ME.Sprint has its drawbacks but what company doesnt overall im very satisfied with the company i mean verizon may have better service in my area but they cost more and i have free roaming so now i have better service and im content
At this point I have returned the TP2, and have gone with Verizon without a contract. On this site a post indicated that the 'contract required' is no longer legal based on litigation, but it's not worth my time and energy to fight over it. Like my wife said, "After all this, why would you want to do business with Sprint"?
That about sums it up...
Thank you all for the responses!
Existing Customer - New Customer
I read through some of the posts. I have activated several phones with Sprint, out of contract. I have 4 lines with Sprint, and I've not been on contract with them for maybe 3 years now. During this time I have activated maybe 6-8 different phones that I have bought on my own (usually on ebay), and never once been required to enter a contract.
The difference with me (and most other respondents) and yourself is we are existing Sprint customers; we have gone through our 1yr or 2yr contract with Sprint.
Verizon is obviously different in that, if you don't get a free or discounted phone from them, then you can obtain service without a contract.
Those of you sharing experiences of not signing a contract when swapping ESn's are off track here.
O.P is NOT an existing customer (*mentions porting his number to Sprint) and was wanting to join Sprint as a new customer but with his own Sprint handset. Sprint does not do month to month service (anymore, though they use to for an additional $10/month yrs ago).
Any current Sprint customer can change out hardware as much as they want and they're not required to modify their contracts. But a new customer joining Sprint whether he/she is bringing their handset is being required to sign a contract, it seems.
LordLugard said:
Those of you sharing experiences of not signing a contract when swapping ESn's are off track here.
O.P is NOT an existing customer (*mentions porting his number to Sprint) and was wanting to join Sprint as a new customer but with his own Sprint handset. Sprint does not do month to month service (anymore, though they use to for an additional $10/month yrs ago).
Any current Sprint customer can change out hardware as much as they want and they're not required to modify their contracts. But a new customer joining Sprint whether he/she is bringing their handset is being required to sign a contract, it seems.
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this is true to a certain extent....if you bring a line from a shared account into a separate (new) line but have bad credit, you only have to sign a 6 month contract and go month to month from there. (trust me, i know )
timm9 said:
I guess I will sell this one and go with Verizon. No wonder Sprint has been loosing customers!
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timm9 said:
At this point I have returned the TP2/QUOTE]
:| why didnt u just flash it to verizon..
well if u lost no money doing this then w/e.....
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This is really on how you play it out man. You can't give up like that homie. Really someone gave you bad info in the first call. You have to be in a contract to get service. But you can get out your contract really easy down the road. If you sign up you have 30 days to kill your service no questions. So if you were going to leave them someone might fix it for you spri-nt is dumb like that. But you have to keep calling you might get someone who is like F&*k my job I'm doing what ever today I'm going to quit. Talk to a female, guys their be tryin to mr tough I know everything you know.
Just wondering and thinking out loud i guess but you could goto a sprint store or online get a crappy feature phone with the cheapest plan that meets your needs then go online and activate your TP2 or whatever smartphone you want. I mean you will be stuck with sprint for 2 years but there prices are really good and if you want to switch devices again say when WP7 comes out your going to have to buy it used or pay full price again anyway idk just my 2 cents
EDIT:
sorry to revive a dead thread
sprint fan
i am more than happy with sprint.
while sprint has always bent over backwards to help me out other providers with whom i dealt to help out friends and family seem to tun around with their heads so far up their ass they need a glass stomach to keep from running into things.
go sprint
Oh well, they were fun while they lasted...
http://www.cnn.com/2011/TECH/mobile/04/11/verizon.contracts.mashable/index.html?iref=obnetwork
i made it just in time i did mine yesterday
Isn't the drop date the 17th? People still have time to make 1 yr contracts if you want, just do it asap.
I made a one year contract when I signed up. I think I read about one other company doing this also.
Sent from my ADR6400L using XDA App
i always went with the 2yr contract, but generally how did the prices on smartphones compare between 1 year, 2 year and off-contract? i always thought that the 2yr contact was the most economical and that the phone in question would last me through the 2 years. obviously some people wanted the 1 year contract so that they could upgrade sooner, but is/was it worth it since the discount is smaller?
1 year was 319 and 2 was 249
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It's still available. For an upgrade, difference is only about $30.
By the way, it's $199 for the upgrade.
I thought you had to do 2 year if you eary upgrade?
I'm glad I was able to get a 1 year contract before they axed them. This is my first Android phone, so I'm still a bit iffy!
Made it just in time
Verizon have all sort of ways to screw people. Man, I can't believe they cancel all good benefits. Being with them for 10 years, all good incentives goes one by one...
No VIP program
Kill 1 year renewal
Reduced NE2 little by little to almost nothing
blah
smilepak said:
Verizon have all sort of ways to screw people. Man, I can't believe they cancel all good benefits. Being with them for 10 years, all good incentives goes one by one...
No VIP program
Kill 1 year renewal
Reduced NE2 little by little to almost nothing
blah
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Add this to the list...
14 day return policy on "ALL" purchases. The rule only used to apply to phones. Now it applies to all accessories.
To clear the confusion and misconceptions... the one-year contract normally added a $70 premium to the regular device cost. For the Thunderbolt, this would be $319 rather than $249 (unless you have a corporate discount with your employer... many people were able to get the TB for $199 on 2yr contract and $229 with 1yr contract).
I find the 1 year contract to be the perfect balance. The device is still priced reasonably but you are free to upgrade after a year, which falls nicely with the release of new devices. This also allows you to sell your "old" device for a reasonable amount, and usually cover the cost of your new device...
I am extremely disappointed to see the 1 year contract option go away. I am curious why Verizon axed it. This could not be hurting them! Early upgrades were available at 10 months on a 1yr contract and are available at 20 months on a 2yr.
bmcclure937 said:
I am extremely disappointed to see the 1 year contract option go away. I am curious why Verizon axed it. This could not be hurting them! Early upgrades were available at 10 months on a 1yr contract and are available at 20 months on a 2yr.
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I hope you're being sarcastic. While 1 year contracts might not have been hurting them, they can make a pile of extra $$ by dropping them. A one year contract was a max of ~$70 more than the two year. But if a person had to continue their contract another 9 months, that's typically another $60 - $70/month for them and they didn't have to subsidize a new phone for you. I personally would like to see them offer lower monthly prices if you buy an unsubsidized phone like T-Mobile does. That's a pipe dream though as mathematically inclined consumers will quickly discover that they can save a lot of coin buying unsubsidized hardware with a lesser monthly rate. It would also discourage contract renewals and slow the sales of new hardware.
That sucks. I got mine on a 1 year deal. People will hold on to thier Tbolt for a long time now.
ddgarcia05 said:
1 year was 319 and 2 was 249
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Got mine $250 for 1 year. No corporate bs was needed. U just need how to negotiate
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Do other carries offer one year contracts? I'm sorry but Verizon is getting a little out of hand and with the possible At&t and t-mobile merge, i don't know if Verizon will be my first pick next time around. At&t has come a long way in service coverage and they are a little cheaper. In my area 2-4 years ago everyone had Verizon, now its a very good even split of Verizon and At&t.
bmcclure937 said:
To clear the confusion and misconceptions... the one-year contract normally added a $70 premium to the regular device cost. For the Thunderbolt, this would be $319 rather than $249 (unless you have a corporate discount with your employer... many people were able to get the TB for $199 on 2yr contract and $229 with 1yr contract).
I find the 1 year contract to be the perfect balance. The device is still priced reasonably but you are free to upgrade after a year, which falls nicely with the release of new devices. This also allows you to sell your "old" device for a reasonable amount, and usually cover the cost of your new device...
I am extremely disappointed to see the 1 year contract option go away. I am curious why Verizon axed it. This could not be hurting them! Early upgrades were available at 10 months on a 1yr contract and are available at 20 months on a 2yr.
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Exactly. I ate the price of my Incredible, then traded it for a Droid X, then sold that and made money on it, so I bought the Thunderbolt and some accessories. 1 year isn't good enough for nerds, because that's just about the time that the real next leap occurs, but for the average consumer, it's perfect. Just buy one phone and keep selling them off on Craigslist...
This makes me sad. Hopefully in a year there will be some other company that has the Android selection of Verizon with the coverage and a 1 year contract...
hey ppls, today i discovered a very interesting useful loophole in AT&T's system.
as you know, to get any high end phone free or discounted, you usually have to lock into a 24 month contract. its awesome cause you get your phone, but new phones come out every year, you dont want to be stuck with it for 2, and you dont always want to commit to a carrier for 2 years, a lot can change.
well today i found a loophole that will get you a 24 month phone deal, but you only have to sign up for 11 months, meaning this process can be repeated year after year, and you can score the 2 year contract deal.
so this is how it works, youll need a friend/person other than yourself. lets say im that friend. so i add a new line to my phone, and agree to a 2 year lock, in doing so i just got you that $600 dollar phone for $99, pretty awesome huh? well heres where the loophole comes into play, at any time during your 2 year contract (anywhere from 1 day into it to a year and 11 months) you can switch that person to another contract, or have them go independent. so now you and i walk into AT&T (or call them on the phone, but you and i are adventurous, so were just gonna go to the store), and we tell them you want to get off my plan, and go on your own. theyll take you off of my plan, and put you on your own. theres no charges, you dont lose your number, your minutes dont reset, nothing changes whatsoever except now the phone is in your name, instead of mine. instead of the bill coming to me every month, now itll be sent to you (you could even get transfered to an existing plan, if your family has a family plan). in doing this, regardless of how far into the contract you are, the new contract gets set at the 11 month mark. meaning if youre the first day into your 2 year contract on my plan, if i switch you over by yourself/someone else's plan, it turns into 11 months remaining, so now instead of being locked into service for 2 years, its only 11 months. AT&T offers this service for free, its not considered breaking your contract, theres literally nothing you lose in doing this!
i hope i explained myself well, id be more than happy to clear anything unclear up if this didnt come across clearly.
This is surprising if it is true...proof, anyone?
X Project X said:
This is surprising if it is true...proof, anyone?
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i went in today to switch someone off my plan, they have been on it for 9 days. i asked the guy why it was set to 11 months, and he explained the loophole to me
So I called up T-Mobile yesterday(day the One S was released) and immediately asked for the Retention department. I was forwarded over and spoke to a sweet young woman. I explained that I was still on contract for a few months but I was thinking of canceling. I explained that I have no service the moment I walk into my apartment and randomly where I sit at work. Which is true but I went on to say that I've been using WiFi calling successfully. Although, having to resort to that is frustrating.
I told her I was offered a free phone(Samsung Galaxy Nexus), no activation fee, and $35 less in charges per month if I were to switch to a work plan with Sprint(That last part being a fabrication). She quickly responded that she could offer me a better deal. I could tell that while I was explaining the situation, she was looking through my account and saw that I have been a customer of T-Mobile for just about 7 years. She took a moment to gather approval.
She came back on the line to ask which phone I wanted. I humbly spoke of the One S and she puts me on hold again. She comes back to offer me a lower rate plan than what I pay now, with a higher data limit. She continues to say that the cost of the phone for me would be close to $300 but she had applied a $250 credit on the account so that I will only have to pay $29.18. She even applied that charge to next months bill, and if that wasn't enough, she backdated the rate plan to save me just about that amount on this months bill. So I'm basically getting the HTC One S for mere dollars added to my next months bill.
So essentially, this is just another example of how far T-Mobile will go to satisfy their loyal customers and is further proof that they deserve all those J.D. Power & Associates awards for excellence in customer service.
Android Enthusiast first, T-Mobile Spokesperson second,
Want a cookie?
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA Premium App
good price.
i have been with TMo for over 12 years. they didn't want to give me a full early upgrade (I had 3 months left). I told them that I was ready to cancel and move to AT&T. She forwarded me to customer care and they worked out a price on the HTC One S. I'm not too thrilled with it, but it's not too bad.
$249+activation+tax+shipping = $290. That's what they wanted. I told them that Walmart had it for $198. WTH. They applied a $100 credit and now the total is $190. With the $50 rebate, comes out to $140.
Still TMo could have done better. I have two lines and a data plan. Was hoping TMo would take customer loyalty into consideration even more. Oh well, I am ready to jump ship next time. screw loyalty.
Sometime those hard to believe. I was once on a VERY thin line of canceling Tmobile and moving to Verizon (wife gets 20% discount there and her Tmo doesnt work at work due to ****ty building penetration). I have 2 lines and have been a customer for 6 years. Retension department wouldn't give me ANY deal on anything, they just forwarded my call to cancellations department.
On top of this when I was trying to order One S yesterday (I am ONLY 10 days away from my full upgrade by the way) 3 different customer service reps told me 3 different things. I ended up paying $260 with tax + activation fee + shipping and no rebate (or had a choice to pay $300 + get $50 rebate). I have to mention that I did get a line credit for $80 bucks few days ago for roaming mix up where I had to pay Tmobile extra $150 < I still dont know if it was my fault or Tmobile...basically I used Wifi-calling in France to call USA and somehow all my calls were charged roaming fees (And I do know how to use Wifi-calling)
I hate Tmobile reps, their lies, and their new stupid automatic answering service
HTCMario said:
good price.
i have been with TMo for over 12 years. they didn't want to give me a full early upgrade (I had 3 months left). I told them that I was ready to cancel and move to AT&T. She forwarded me to customer care and they worked out a price on the HTC One S. I'm not too thrilled with it, but it's not too bad.
$249+activation+tax+shipping = $290. That's what they wanted. I told them that Walmart had it for $198. WTH. They applied a $100 credit and now the total is $190. With the $50 rebate, comes out to $140.
Still TMo could have done better. I have two lines and a data plan. Was hoping TMo would take customer loyalty into consideration even more. Oh well, I am ready to jump ship next time. screw loyalty.
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I kinda of disagree with you here. You signed a 2yr contract, and despite being a longtime customer, you're fully aware you're not due for an upgrade. As such, they SHOULDNT offer you a full upgrade. However, they typically will offer you a discounted upgrade. So you were ready to cancel and pay an Early Termination Fee? I don't see how you're upset, since they were nice enough to offer you something. The other carriers would've told you to pay full price or hit the road with the ETF.
It sounds like you're not having a case of "screw loyalty", but instead, "screw signing 2 year contracts". Were you really surprised at the result?
I see people arguing about contractual obligations and how the carrier can screw you over, but what about YOUR obligation to follow the terms and the period length?
nickmv said:
I kinda of disagree with you here. You signed a 2yr contract, and despite being a longtime customer, you're fully aware you're not due for an upgrade. As such, they SHOULDNT offer you a full upgrade. However, they typically will offer you a discounted upgrade. So you were ready to cancel and pay an Early Termination Fee? I don't see how you're upset, since they were nice enough to offer you something. The other carriers would've told you to pay full price or hit the road with the ETF.
It sounds like you're not having a case of "screw loyalty", but instead, "screw signing 2 year contracts". Were you really surprised at the result?
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can i piss and moan without having logic thrown at me?
HTCMario said:
can i piss and moan without having logic thrown at me?
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Hey, it's better than the guy below your post who couldn't wait TEN days. Yes, 10 days. Let's count them: 1,2,3,4,5,6,7,8,9.....TEN, bingo eligible for upgrade. Jeez
nickmv said:
Hey, it's better than the guy below your post who couldn't wait TEN days. Yes, 10 days. Let's count them: 1,2,3,4,5,6,7,8,9.....TEN, bingo eligible for upgrade. Jeez
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I should be more clear, I WAS eligible for an upgrade. When I got $80 account credit few days ago, rep noted on my account that I will be eligible for full discount upgrade on 25th instead of May 5th.
One of the reps from retensions then lied to me that I was not, and he doesnt see it noted on my account, rep before that said that I do have a full discount. In total I made 4 calls and got 4 different results (1 rep just had no idea what to do and transferred my call to some private voice mail)
I just renewed my contract with a grandfathered plan and Corp discount. I was able to get 3 phones, all HTC One S for a total of $200. They basically offered the phones for $199 each with no rebates, then offered initially a $250 total discount which I was able to get them to add another $150 discount. So it's $600 for the 3 phones - $400 credit. The credit shows up already on my account.
I thought about waiting for the S3 but I liked the One S in stores.
Now I am thinking of using the trade-in offer to send a couple of old phones. I am not sure if I am still eligible or not.
The upgrade, activation and shipping fees were waived. I had the $20 preferred android plan on one line. It is supposed to be ulimited but in relaity it has a "soft" limit of 5 GB.
My other 2 lines had the $5 web2go data plan offered by retention 2 years ago and it worked great with iPhones. The 2 lines were switched to the same $20 5GB plan.
Just a note, I called retention twice . My first offer was to pay $350 for 3 phones which I didn't accept and the second time the CSR was more willing to get a better deal and upped the credit.
I also got $10 off my monthly plan for 24 months.
Can't complain.
here's T-Mobile's link to get $100 trade-in for any smartphone or $200 for any iphone.
mytradeins dot com
Not bad. I pulled off something very similar last year to get the G2x on full upgrade pricing despite being only a year into my contract, using the AT&T merger and a threat to move to Sprint as bargaining chips. Got that, and got the One S for full upgrade pricing this year by helping them get some conquest customers from Verizon.
I just got my One S today and came from an SGS2 on T-Mo, all I have to say is wow. Everything about the phone is wonderful. What a well crafted piece of tech. Love this phone. Sense 4.0 is so much nicer than TWiz. My 2 cents.
Does this really work?
dangabob13 said:
So I called up T-Mobile yesterday(day the One S was released) and immediately asked for the Retention department. I was forwarded over and spoke to a sweet young woman. I explained that I was still on contract for a few months but I was thinking of canceling. I explained that I have no service the moment I walk into my apartment and randomly where I sit at work. Which is true but I went on to say that I've been using WiFi calling successfully. Although, having to resort to that is frustrating.
I told her I was offered a free phone(Samsung Galaxy Nexus), no activation fee, and $35 less in charges per month if I were to switch to a work plan with Sprint(That last part being a fabrication). She quickly responded that she could offer me a better deal. I could tell that while I was explaining the situation, she was looking through my account and saw that I have been a customer of T-Mobile for just about 7 years. She took a moment to gather approval.
She came back on the line to ask which phone I wanted. I humbly spoke of the One S and she puts me on hold again. She comes back to offer me a lower rate plan than what I pay now, with a higher data limit. She continues to say that the cost of the phone for me would be close to $300 but she had applied a $250 credit on the account so that I will only have to pay $29.18. She even applied that charge to next months bill, and if that wasn't enough, she backdated the rate plan to save me just about that amount on this months bill. So I'm basically getting the HTC One S for mere dollars added to my next months bill.
So essentially, this is just another example of how far T-Mobile will go to satisfy their loyal customers and is further proof that they deserve all those J.D. Power & Associates awards for excellence in customer service.
Android Enthusiast first, T-Mobile Spokesperson second,
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Did the same thing a week ago to get my amaze for free. Gave me a 250 dollar credit on my bill. Im on value plan so 200 took care of the phone and taxes down payment, and the other 50 went towards my next month bill. I have a 27 dollar bill next month. I didnt even say I was leaving. I just said I wanted a new phone. She said I have been a customer for 5 years and she would be glad to help me out.
So now I have the amaze. Had a problem with my first one, and I am still in buyers remorse, so there sending me another one tomorrow. Now I have 20 more days to mess with these phone and if I dont like it, all I need to do is pay 50 bux and they will send me the S.
Win Win
This is interesting. I may call them tomorrow because I am eligible to upgrade my line as a part of my family plan. ATT also offers employees of my company a 20% discount on monthly plan. We have 4 lines on our tmobile family plan... 2 are not under contract, 1 is under contract until the 29th, and the other is under contract until September. Maybe I can argue with ATT tomorrow that two are still under contract, but we will pay the disconnect fees (really just one after this weekend) and see what kind of deal they can offer on 4 phones (2 htc one x, sgs2, and a stupid free phone), and then call tmobile to work something out.
I think the ideal situation would be ATT offers me a plan and the phones with a price, and I present it to tmobile as a deal, and receive free phone upgrades for each line. This is farfetched, but if they want to keep our service, what else could they do?
Sent from my HTC Desire Z using XDA
ITALIANNYC said:
Did the same thing a week ago to get my amaze for free. Gave me a 250 dollar credit on my bill. Im on value plan so 200 took care of the phone and taxes down payment, and the other 50 went towards my next month bill. I have a 27 dollar bill next month. I didnt even say I was leaving. I just said I wanted a new phone. She said I have been a customer for 5 years and she would be glad to help me out.
So now I have the amaze. Had a problem with my first one, and I am still in buyers remorse, so there sending me another one tomorrow. Now I have 20 more days to mess with these phone and if I dont like it, all I need to do is pay 50 bux and they will send me the S.
Win Win
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What a delay...you are clearly going to get the One S ...stop wasting time.........jeez. So when you call back on the 19th day and "decided" to go with the one S and the $50 doesnt apply you'll come back and bash t-mobile.............and to clarify. Its consumer to business...the.reps.discretion is.what makes.us.happy or dissatisfied.not."The Company"
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
bipoler said:
What a delay...you are clearly going to get the One S ...stop wasting time.........jeez. So when you call back on the 19th day and "decided" to go with the one S and the $50 doesnt apply you'll come back and bash t-mobile.............and to clarify. Its consumer to business...the.reps.discretion is.what makes.us.happy or dissatisfied.not."The Company"
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
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Of course the 50 applies. I had a credit of 250 posted to the account and 200 of it went towards the down payment of the amaze ( 149.99, 49.99 tax ). The other 50 went towards next month bill. For me to get the ONE s, I need to pay an extra 50 because the Down payment for the ONE s is 199.99, not 149.99. I been with T-Mobile for 5 years and just signed a new 2 year contract. I dont have any reason to bash them.
Is this Tmobile USA? If so, how did you get passed the automatic menu to a customer retention rep?
Sent from my HTC_Amaze_4G using XDA
I was also able to get enough credits to get the one s for free since they said I'm a valued customer for 5yrs
Just tried this and TMobile says that I'm on value plan so no discounts at all! I have to pay $599 retail price.
So much for being a "valued" customer for 7 years.
Sent from my HTC_Amaze_4G using XDA