I returned my Asus TF300T back to Argos (UK) due to banding/lines across the screen and they RMAd the tablet.
A day later I find out it is colour banding and Asus TF300s running Android 4.2.1 suffer from this. Along with the Nexus 7.
Will they charge me? What will they do with regards to repair?
Thanks
Related
I recently exchanged my Prime for an Infinity and I'm noticing that the latch is not locking all the way. Damn it Asus! haha. Always something wrong. The latch locks partially and then I can slide it all the way to the right, if I don't, it can come off. I expect a 500 dollar device to get this kind of things right. I like the tablet but man I'm not sure I'll buy from Asus ever again.
Did you purchase a new dock or use the dock from the original Prime? Asus has stated that they are not compatible, even though they do work... Others have found the same issue with the tf201 dock...
Sent from my Nexus 7 using Tapatalk 2
jtrosky said:
Did you purchase a new dock or use the dock from the original Prime? Asus has stated that they are not compatible, even though they do work... Others have found the same issue with the tf201 dock...
Sent from my Nexus 7 using Tapatalk 2
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I have the Prime dock. Yeah the website's search wasn't working but I found a topic where others talked about it. Oh well, I'm just gonna have to deal with it.
Just saw this at the Asus' site:
(The Eee Pad Transformer Prime mobile dock is NOT compatible with Transformer Pad Infinity)
Interesting. I bought the Infinity and the dock to go with it, but it is clearly a 201 dock. The box has a big sticker on it with TF700 but underneath it has the TF201 written above part number.
Mine locks in fine - what Serial number is yours? Mine starts with C7 (the dock, not the tablet)....
I have seen others saying the same thing, but since we essentially have the same dock, it baffles me that min locks perfectly fine and yours does not.
My TF201 dock does exactly the same. Nothing to worry about really. You just have to remember to latch it fully.
Yeah, there is obviously *some* difference in the docking portion of the TF201-specific dock. I know that someone did a teardown of both and they looked identical, but they didn't acutually go to the level of tearing down and comparing the actual docking part of the dock - I'm guessing that is where there is a slight difference...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
its just a little tight the first few times.
johnlgalt said:
Interesting. I bought the Infinity and the dock to go with it, but it is clearly a 201 dock. The box has a big sticker on it with TF700 but underneath it has the TF201 written above part number.
Mine locks in fine - what Serial number is yours? Mine starts with C7 (the dock, not the tablet)....
I have seen others saying the same thing, but since we essentially have the same dock, it baffles me that min locks perfectly fine and yours does not.
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It starts with C4.
Someone said it locked fine for him after some use, maybe the spring got softer. Hopefully I'll be as lucky.
Mine had docking issues the first few days, too. Had to manually force it to lock. (Push the tablet in as far as it can go and move the slide myself.) Now it works fine.
Bought it as one pack because the Netherlands doesn't have the loose variant at all, but the dock is a 201 regardless.
My UK Infinity supplied with the dock is being returned as the right hand pin doesn't lock the tablet. The lock pin slides completely to the locked position but the tablet can still be lifted out on that side (the left side stays locked).
I have to say I'm very disappointed that a premium device has shipped with such a fault - but have to commend Amazon UK's customer service in getting the issue resolved.
I have the same issue, i bought the device from the u.s but i live in the uk. It has been for repir 3 times and today i got it back and the problem still persists, I have been told that they will not exchange it and all that can be offered is further repairs. Each time i have sent it for repairs they have damaged my device. I am at a loss as to what my next course of action should be? The repair centre is in the czech republic. Can anyone offer any advise please? My dock is the correct one even though it was labled as tf201.i emailed asus with my seriel number and they confirmed it was the correct dock for my infinty.
I have the TF201 dock (the actual TF201 dock, bought at the same time with my ex-Prime). It fits exactly how it is described in this forum where the latch doesn't fully close unless you push it closed.
I think this is because the Infinity feels just a tiny bit thicker around the edges, therefore it doesn't fit properly in the dock and applies more pressure to it.
It's really not much of an inconvenience. I just gotta put a little more force into docking the tablet, and make sure to place the latch properly. In my opinion its not worth sending in for repairs because it works as intended, just needs a little more push since its not technically designed for the TF700.
One little trick to getting the TF700 to fit nice and easy into the TF201 that I found was, when docking it first push the tablet's docking edge a little bit into the docking part of the dock, then place it flush against the back-part of that component. While applying a little pressure to the back-part, slide it into the dock. This alleviates much of the resistance the dock gives usually, and I barely have to apply any more pressure; in fact it feels as if I am sliding the correct tablet, the TF201 into the TF201 dock.
Of course every dock could be different due to bad QC or wear-and-tear. My friend's TF201 dock got really really loose and the TF700 slides right in a little too easy to the point that it rocks a bit in the dock.
If you insist you can try to find the actual TF700 dock, I have never seen one in the wild but I am assuming that it will fit properly with the TF700, without that slight little extra bit of squeeze.
NeilGregan said:
I have the same issue, i bought the device from the u.s but i live in the uk. It has been for repir 3 times and today i got it back and the problem still persists, I have been told that they will not exchange it and all that can be offered is further repairs. Each time i have sent it for repairs they have damaged my device. I am at a loss as to what my next course of action should be? The repair centre is in the czech republic. Can anyone offer any advise please? My dock is the correct one even though it was labled as tf201.i emailed asus with my seriel number and they confirmed it was the correct dock for my infinty.
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Thanks for your reply but I should explain further. I bought my device from the USA from a company called buyspry. The device has been in for 3 repairs from the UK and the dock does not stay attached. It does not fully lock and has been damaged by the repair centre. I was given the option of something called buy back from asus e.u. I was asked by the service manager in the UK to send a copy of my receipt which I did. I was further told that they would not accept my receipt because it was purchased from ebay and I was told the company are not an authorised asus stockist.
I have contacted this company and they have confirmed that they are an authorised asus stockist. Asus UK will not accept my ebay receipt but I have a commercial invoice. I have emailed the company in the USA and I am awaiting a reply from them as I have requested an email of the commercial invoice which needs to state there VAT number. Hopefully if this is accepted by asus UK I will be given a full refund. The whole process has been a nightmare and as such I regret buying from the USA as replacements are not offered in the UK and no swap stocks are available and the only other option I have is to send it for a further repair. I have owned the device for 2 months and for half that time it has been in for repairs. Each repair was made worse by dents and scratches and the screen bleed is just as bad if not worse. I hope this is of use to anyone experiencing these issues with a device bought from the usa.
Similar problem - which bit did you send back?
wilkhaven said:
My UK Infinity supplied with the dock is being returned as the right hand pin doesn't lock the tablet. The lock pin slides completely to the locked position but the tablet can still be lifted out on that side (the left side stays locked).
I have to say I'm very disappointed that a premium device has shipped with such a fault - but have to commend Amazon UK's customer service in getting the issue resolved.
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I have a very similar problem - neither pin engages, also from UK, also from Amazon. Did they ask you to return the pad & dock, or just the dock?
Ok, so the screen gave out on my tf700. I checked, it's not just that the ribbon cable isn't seated properly. I'm unlocked so no warranty. I've checked but am unable to find somewhere that sells replacement screens. Is anybody familiar with somewhere to pick one up? Or is anyone familiar with a online market that would be interested in buying it to use for parts? Everything else is still working including hdmi out. I'm just in a jam here. Thanks guys.
Sent from my Transformer Pad Infinity TF700T using Tapatalk 2
Hello everyone,
I am going to buy an asus tf700t soon
But i have an important question: i've heard from some people that the digitizer can crack when closing with dock like a laptop, is this true?
If so has it already been fixed yet by asus or is it preventable in some way?
Regards,
Noahvt
noahvt said:
Hello everyone,
I am going to buy an asus tf700t soon
But i have an important question: i've heard from some people that the digitizer can crack when closing with dock like a laptop, is this true?
If so has it already been fixed yet by asus or is it preventable in some way?
Regards,
Noahvt
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I believe only applied to defective units, I have mine tf700 with tf201 doc since day one and not an issue.
buhohitr said:
I believe only applied to defective units, I have mine tf700 with tf201 doc since day one and not an issue.
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Thanks!
when i heard this issue i was afraid to buy it!
but that's over now!
Mine is always docked, never had an issue.
There were some defective units floating around from Best Buy that had a plethora of problems that would put even EA Games to shame.
Hi all...I found this deal on Ebay for an Asus 32gb TF300-B1 (not enough posts to leave a link....google search for "Asus 32GB TF300-B1 EEE Pad Transformer" should pull the listing in the first few entries).
It seems to have the same specs as the TF300F. Is this the same machine as TF300F and therefore can flash ROMS developed for it? Is this a good deal (it's refurbished of course)? worth the bother? etc...
Thanks for any info you can provide!
OK never mind....
Sent from my BN NookHD+ using Tapatalk
I bought a Refurbished TF300T for the same price on Ebay. Works great for me and in great condition. I would definitely recommend preping to put a ROM on it if you get it, mine suffers from some lag in some of the Chrome/Internet browsers, but oythers have reported it as well. I dont game on it so I can't really comment on that, but for Surfing the web, Netflix, XBMC, Reading...media consumtion...it fits my needs perfectly. Will be even better when I get a clean, stock Rom on it.
Since my TF300T motherboard failed (according to Asus tech) They want $200 to fix it. I found that Fry's is selling a brand new Tf300T for $200. I guess I will have to buy that one as Asus does not warranty their parts or repairs. I just bought a case for my tablet and docking station 2 days before my tablet died. It hadnt even arrived before I sent the tablet to Asus.
Please ignore this. I just went to order and it is out of stock. Sucks. I have a dock, a new case for both, and a great leather case for tablet only. what a waste. Thank you Asus for not caring about your customers.
I was only 3 months out of warranty when it went out. I guess I wont be buying any other Asus components for the computers I buy if they have such low quality customer service.
billwinkle said:
Since my TF300T motherboard failed (according to Asus tech) They want $200 to fix it. I found that Fry's is selling a brand new Tf300T for $200. I guess I will have to buy that one as Asus does not warranty their parts or repairs. I just bought a case for my tablet and docking station 2 days before my tablet died. It hadnt even arrived before I sent the tablet to Asus.
Please ignore this. I just went to order and it is out of stock. Sucks. I have a dock, a new case for both, and a great leather case for tablet only. what a waste. Thank you Asus for not caring about your customers.
I was only 3 months out of warranty when it went out. I guess I wont be buying any other Asus components for the computers I buy if they have such low quality customer service.
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What happened to your tab, again? What does it do,or not do?
graphdarnell said:
What happened to your tab, again? What does it do,or not do?
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It turned itself off and never came on. No lights nothing. They said it's the motherboard.
billwinkle said:
It turned itself off and never came on. No lights nothing. They said it's the motherboard.
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Sounds like the motherboard, except they rarely, if ever, go out like that without some kind of impact. Did you try to charge it? I mean if the battery ever comes loose for example, it evidently cannot turn on.
If you bought a refurbished, all the more reason to open it and troubleshoot. You're in San Diego. If you want, I can loan you a working motherboard without audio so you can try to make sure it's your motherboard.
graphdarnell said:
Sounds like the motherboard, except they rarely, if ever, go out like that without some kind of impact. Did you try to charge it? I mean if the battery ever comes loose for example, it evidently cannot turn on.
If you bought a refurbished, all the more reason to open it and troubleshoot. You're in San Diego. If you want, I can loan you a working motherboard without audio so you can try to make sure it's your motherboard.
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It was new when I bought it. Was not dropped. And kept in a case. They did say it was motherboard. Thank you for your generous offer. Let me think about my next steps and I will pm you
Hi guys!
So I have decided to purchase a tablet and after doing a lot of thinking and research and after some time all come up to two candidates: Nvidia Shield Tablet vs Asus Zenpad S 8 Z580CA (the 4 gigs of ram version)
Could you help me decide wich one should I buy? What tablet is better for you and why? Also is there any better candidates in your opinion for this size?
Thank you very much in advance
Well Asus can kiss my A** because they suck & do not support their products. I will never buy another Asus product again. I purchased a Asus TF101 which was a great tablet when it came out. There was only one major update on it. I then purchased a Nexus 7 which was built by Asus. I had to send it in four times because of not charging & not being recognized by my computer via USB. Now I came to the Zenpad 8 which again will never receive a major update even though most other phone in the lineup did receive marshmallow. Asus KISS my A**!