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Okay, so my samsung captivate speaker is pretty much broken and doesn't work properly anymore. I've had it for about a few weeks and now the speaker just doesn't make any more sounds. Music will not come out etc....i can get sound to work for a little bit but its only temporary and goes back to not working, i just hit the speaker part and it randomly starts to work again but it doesn't stay like that so im wondering if i can return it.
I bought it off craigslist so i don't have the receipt or anything like that, i also don't have the box since its at a friends house. Im wondering if i can go to an AT&T store and exchange it for a new one no questions asked without the receipt or box and the fact that i didn't buy it from at&t personally but it is originally from an at&t store (obv). Or will i have to do the other dreaded task of sending it back to samsung and be phoneless.
I doubt AT&T would accept it without anything at all, is it really that hard to get your box at your friends house? But besides that unless you can prove you're within your 30 days they wont do anything unless you have insurance. In your case I'd contact Samsung directly and they can probably run the serial, obviously you're still within a year lol.
okay, damn thats a shame.....i have to go through samsung. Im pretty sure its past the 30 days already too.
I had speaker problems when I slipped my Captivate into a really clear case made by Incipio. I believe that was the culprit. I also had to hit the phone against my palm to get the speaker to work again. I remove the phone from the case and played an entire album via speaker. No problem there. I returned the case and bought a Body Glove skin. Better.
Yea......the speaker is somewhat working fine now after playing youtube and some songs again......will see how it holds up.
I might just not send it back and go through all the hassle, i think it got messed up when i dropped it, shame cuz it was the only time i dropped it, maybe something got a little loose.
I havn't had the speaker not work on me for a good 6 hours so far will keep monitoring it.
me too. i bought it on ebay. So i dont know if at&t will fix it or replace it.
My external speaker stopped working for the first time today also. I read over on an AT&T forum that if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
Just another notch in the belt for what a crap product Samsung made. I've never dropped my phone or anything. Others are having this problem so it's a build quality issue or something. The connection with the speaker must be weak.
so i guess there's no other way to fix the problem except getting a new or refurb one?
Sound not working over loud speaker
Unplugged my cappy this morning and headed to work. All has been very quite...too quite, then realize that my cappy isn't making any noise
*panic mode* no media sound, ringtones, etc...
Read on the at&t forum that you can press firmly on the speaker and it 'fixes' the problem. WHAT!!!....that's a crappy cappy fix, anyway, what can you do... Speaker is working again, for how long? I don't know.
Same here, dropped my phone a couple of times. External speaker starts acting weird, connection keeps coming and going. Tapping fixes the problem only temporarily, it goes back to being dead only after a couple of seconds / minutes. seriously crappy. Everything else works fine though, headphone conenction / telephone speaker seems alright.
dallasweb said:
Unplugged my cappy this morning and headed to work. All has been very quite...too quite, then realize that my cappy isn't making any noise
*panic mode* no media sound, ringtones, etc...
Read on the at&t forum that you can press firmly on the speaker and it 'fixes' the problem. WHAT!!!....that's a crappy cappy fix, anyway, what can you do... Speaker is working again, for how long? I don't know.
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Click to collapse
Yeap. Pressing down on the speaker did the trick. It sorta fixed the problem. Cheers man.
As mentioned, if you can press down or slap the back of the phone and sound begins to work again, you have a shorting speaker or perhaps a poorly contacting ribbon cable. You can open the phone up and re-seat this in hopes it will help. It uses a ribbon cable design with a lock snap to press it against the contacts. I'd advise gently lifting the contacts with a small needle or tweezers then re-seating and retesting.
If you do that let me know and please report your results. You can also replace the speaker as well. I have an extra I don't currently need.
I purchased my Captivate on eBay just after Christmas, turned out the camera had a problem in the lens so I told them it was randomly rebooting. They allowed me to go exchange the phone since it was under warranty (had insurance but didnt use it) and since then, I have replaced it 2 more times.
See if you can talk to them on the phone and find out if your still covered, luckily I have a warranty exchange store near by, so it was real easy for me to exchange.
edit: forgot to mention I never had a receipt, I told them I got it from a third party seller. Since its an ATT phone, they should still accept the warranty
Press on the speaker if you have no sound!
Don't mean to dig up a dead horse but if you are having external sound issues I can verify pressing on the speaker does fix it.
This I discovered after 2 nandroid restores and a 4 reflashes with clean wipes. Plus removing several apps I had just installed.
Now I get to reinstall everything and update my ROM again.
It pays to search before panicking.
Intermittent speaker issues, specifically when I turn the speaker vol up to Max while playing music, burping the phone helps,
sent from my I896, rockin fasty kj3
Its funny you said this because I bought my girlfriend a captivate a couple months ago off eBay. The phone itself is fine last month the speaker also went out. It would only work if she tapped on the back of the phone. Well we called AT&T and told them, all they did was check the imei and see when it it was bought. It was only 11 months so its a good thing it failed now and not later. After a couple hours of troubleshooting with the good folks at AT&T and doing a master reset even though I told them that had nothing to do. They then transfered me over to the warranty department where a spent a couple more hours doing the same troubleshooting I did as with the AT&T reps. At last they said they would send me a new captivate. You should call the worst they can say is no.
Sent from my MB865 using XDA App
For those of you who do not have warranty or insurance, there is a fix for this.
I just got done with re assembling the phone after a fix I performed. It is real easy to do.
Things you need:
-A screwdriver (whatever the size is when you open the back cover, the four screws you see, that size)
-A small flat head screwdriver if you have one (not necessary but would help)
-Patience and some common sense.
Ok, to start off follow these steps http://forum.xda-developers.com/showthread.php?t=740022 to open the first 6 screws and then how to pop open the screen from the bezel(this is when a flat head screwdriver would be useful).
(go just to the step till the fifth picture in that thread, no need to go beyond that opening things!)
Now, you would see a screw on the left of the speaker. Now, other threads said that by loosening that screw the speaker would work. But, I did that and still had issues so I opened the phone like 4 times in total before I found out what it was. Now, notice that the speaker unit has a cable (orange colored) running into the main phone chip. It is connected there through which it functions. When you open that above mentioned thread to open the phone there is a picture showing to remove the that belt from the board. Follow that instructions, flip that tiny black clip up to remove the belt. In some cases there might be a blue sticker kind of thing on the belt, just take off that sticker. The problem seems that the belt is loosing contact which doesn't allow the speaker to get the sound input to put out sound through the speaker. So, take off the belt by flipping that switch and re insert it out there. Try to push it in properly or enough to align a white line on the belt and the chip. There is a white line to guide us there. That line should be totally straight when the belt is inserted appropriately. And now, flip that clip down and lock it. If you have loosened the screw left to the speaker, put it back in in normal force not excessive(no need to be more gentle here). You cannot leave it loose because it makes the whole unit move when it is loose eventually pulling off the belt from its place which causes the sound cut outs. The whole trick is to get the belt right in its place. So, make sure it is tight but not extra tight after you have managed to get the belt right. Put everything back together and now when you screw the last 6 screws again, the one in the top speaker corner affects the speaker unit, so don't push it too hard in. Just normal screwing. The rest should be done properly with normal force. This should solve it. I figured this out after opening the phone 4 times. And now playing songs since the past 6 hours non stop and its back in action again!
For all this, i did put in the battery and start the phone when I had opened it and tried messing around and figured out what was killing the sound, so this should be the ultimate solution to it. There is nothing else that can be affecting it now.
Most people must had faced this because they dropped their phones before which made the belt to move and hence the loose contacts inside. If not then, there are high chances that you bought it from someone or somewhere who had dropped it before!
Well that's it! Also, don't freak out in having to open the phone. You should just go to the step till the fifth picture. Which is very easily achievable!
Go, have fun with your WORKING speakers now!
More Useful speaker fixes
I am on my second captivate, I got a refurb since the speaker died on my first one.
My second speaker just started dying.
Before I had even read this thread all the way to the end I decided to tear apart my phone to get to the speaker to see if there was something loose that i could re-solder or reconnect.
Have you ever dropped a magnet in the dirt and picked it up and it was cover in little bits of iron?
I discovered that when I peeled the little metal cover off the speaker that it was covered in little tiny bits of metal that were stuck to the magnetic face of the speaker. I don't know how much this affects the speaker function but I cleaned it off and plugged the speaker back in and put it together and it works great.
I took a small flat head screwdriver that was magnetized and carefully scraped off the little bits of metal wiped it all clean. you wouldn't believe how much crap gets through that little tiny screen. I was able to peel of the little metal cover with my fingernail. It was very easy to take off, you could even remove the speaker cover without disassembling the the back cover.
I am not certain if my cleaning fix will solve the problem since I had removed the cable and shoved it all the way back in, but it might help make the speaker louder.
Anyways there's my first post. Hope it helps you all.
Number1Gsxxr said:
if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
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Click to collapse
Unbelievable but... It worked for me too! Thanks!
My external speaker stopped working for the first time today also. I read over on an AT&T forum that if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
Yes this solve the problem for the speaker no phone punch
I put a small piece of thick tape under the battery cover near the speaker and this keeps pressure on the speaker.
i found similar threads and posts but none with this specific problem. i have a b90 from bb, 12/11/11. yesterday out of no where, i lost sound. long story short after reboots and wipes, realized when i rotate or ecspecially shake my tf101, my speaker cut on, then off. when i press hard on the bezel in the middle, they come on briefly. sometimes they stay on.
any insight or answers to solve this so i dont have to do the rma process would be greatly appreciated. after purchase from bb for 299 ( cheaper build to reduce price maybe) i became an asus fan. now, i am really dissapointed in quality since other then this, my tablet is physically flawless and hasnt been dropped or damaged.
edit: both speakers do work when they decide to come on, and heaphones work. thnx in advance
I have cut out and removed my right speaker because it was dead, waiting on an order from asusparts.eu for a replacement speaker
It wasn't a loose wire, it was the connection to the actual cone that was bad, pressing in the middle of the speaker brought it to life for the first time since I bought it, but nothing I could do to fix it, they are more or less sealed and too tiny to fix
so you believe its the speakers? they both seem to work, they just aren't outputting sound until I shake the tablet, push, or sometimes face down they work
Why not just rma it?
dangambino said:
so you believe its the speakers? they both seem to work, they just aren't outputting sound until I shake the tablet, push, or sometimes face down they work
Click to expand...
Click to collapse
Couldn't say for sure, but it sounds like something you could fix yourself if shaking it brings it back on, if you don't mind losing warrantly opening it, but bear in mind, my speaker replacement has already taken 2 weeks and they are not expecting parts until the end of february, so RMA might be quicker, depends if you can put up being without it for a while
honestly i dont want to be without my tf. silly huh. its weird though i just discovered that like i mentioned, headphones work fine, however after i unplug the headphones the speakers immedfiately output sound and continue to do so until i change to another app. e.g.- while watching netflix, then back out and open a game with sound, it doesnt output untilni plug and unplug headphones. this seems to be the best way to get speakers to play.
they donteven seem to cut out with movement afterbthe headphones are unplugged. only when exiting out of current app, then attemptingbtonopen a new one. what is the issuer here?
im lost ast this point. rma aside, this has me curious now
id probally be willing to do it myself, if i knew exactly what i was replacing or repairing or rigging. i purchased a kit with the neccesary t5 torx, and phillips to remove bezel.
how tight should the screws be on the bottom of the tf. i dont want to overtighten. got some petty hope that tightening the screws will help. more sillyness im sure.....
this stinks though cvuz this just happened. you know? thnx in advance.
also lookimg at bluetooth speaker as an alternative
Speakers working after you remove the headphones but stopping again once you launch another app ?
You tried a factory reset in-case its a software / firmware bug ?
Screws just need nipping up, not tightened too much or you`ll either thread the holes or snap the head of the screw
Just RMA it, man.
I have been trying to solve an issue with the top microphone while using speaker phone. The mic is working but I have to talk right into it to get it to pick up audio and then it is still very quite and distorted on the receivers end. I have verified there is nothing blocking the pin hole. I have tried full wipe, stock and custom roms with no luck. Now starting to look at the Mixer paths to see if I can boost the sensitivity, but not sure what setting to look for. I have tried changing settings in build.prop, did not help. Any suggestions or pointers in the right direction would be appreciated. Mainly trying to get this working because of Skype, (maybe change mixer-path to use bottom mic).
Issues seemed to start after android 6.
Thanks
Has the phone ever been dropped or disassembled?
Yes, I have taken it apart to verify there is nothing blocking the mic. I am sure I have dropped it as well, no physical damage.
Try the ribbon connection to see they are all seated properly
no luck, cables are good, Top mic is directly connected to main board. Thing that gets me is it is working, but it seems to not be picking up sounds very well.
mcdader said:
no luck, cables are good, Top mic is directly connected to main board. Thing that gets me is it is working, but it seems to not be picking up sounds very well.
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Click to collapse
Mine is the same. I think its time is just done.
Nexus 5, 6.0.1, rooted
When a call comes in I cannot hear what the caller says unless I turn "speaker" on. Nothing on earphones either.
Suggestions?
Have you tried using a unrooted stock ROM? Checked for loose internal connections? Clogged grill over the earpiece?
Thanks for replying.
Not yet reflashed rom. Grill holes are clean. Earpiece hole seems clear. Removed and put back the loudspeaker several times with no change.
A loose internal connection is a possibility because I recently changed its cracked screen but I'm not sure which specific connection I should check. It looks OK but I may have missed something not knowing where to check. Which connection would be involved in sending a phone call to the loudspeaker?
I don't have the Nexus in front of me so I am going from memory: is the earpiece a single module with contacts on the side? Contacts are clean and making good contact with the logic board? This happened after changing the screen?
Thank you for hanging with me. After I replaced the screen all was fine including sound. But 3-4 days later it happened. The headphone is socket is a small cylindrical piece. It is possible it was not fit in properly. I will take it apart and check.
The loudspeaker piece just seems to screw back in place. Does it have some connection I am forgetting to reconnect?
The earphone piece was fine.
I switched the speaker component from a working phone and that made no difference.
This is a spare phone and I'm leaving on a trip so I'll work more on it when I return at the end of February. Probably restore an earlier nandroid or reflash and see.
Thanks for the advice.
Everything was fine , my phone was running on stock + Magisk and Twrp + stock kernel + April Update .
I used it as my daily driver and i had no issue .
Yesterday i updated to Latest update via TWRP and everything was fine , the call volume seems to be normal , after using it for almost 24 hrs .
But after few hours now i've been facing low in-call volume i wiped data of the phone app
Wiped Dalvik
Restored to factory settings "wiped data"
But i'm still facing this problem .
And it seems i have low volume in every "voip call too" viber + messenger .
What seems to be the problem , i hope it's not a hardware issue or i'll be f*** because in my country i coudn't find a cover for my pixel . So let's not talk about the speakerphone
So after messing around and trying all stock Images , i still got the problem, even with Android P Beta i still got the same issue , i tried cleaning the earpiece , nothing happened .
After losing hope , i was reading about changing something called "hearing aid under accessibility" . I couldn't find it ,
****The solution ****
so i turned "mono speaker on "
And i tested the earpiece and it worked ? the volume is back to normal , then i turned it off again and everything is working fine now .
So turning mono speaker fixed something and returning to stock image didn't ?
So now i'm worried about the IC chip on the motherboard i think there's something wrong with it , and i think i'll be facing this problem soon , i hope not *fingers crossed*
I don't understand, where do you find "mono speaker on?"
I also have had low volume on earpiece for phone calls since about May or so, despite updating to P. Please give more instructions as to what you did.
Also, do you also have the problem that people cannot hear you when using speakerphone?
Mono
The mono setting is found in settings under accessibility.
Might Just Need A Needle
I know this might sound like a stupid/common sense comment, but after failing many different attempts at this, I had an "AH-HAH" moment. This was when i heard a mild distortion, when i pressed my ear firmly against the phone.
So, I took a needle, and started running it across the ear/call speaker. I immediately started noticing some crap getting scraped off (phone is 1.5yo, after all). This, in spite of it looking 100% clean. I did this for a bit, using a dust buster after every few passes. That way, I didn't press anything farther in & suctioned out, what I couldn't access. Do this until nothing seems to come off anymore.
You really don't need to worry about damaging the speaker, as you're only cleaning the protective plastic shield/guard. The holes are extremely small in this plastic cover. Way smaller than the width of a needle. You may want to go after the individual holes, if you don't get enough increased volume.
---------- Post added at 01:57 AM ---------- Previous post was at 01:45 AM ----------
Also, in addition to the needle method above, if the benefits aren't significant enough, can bring in the artillery:
Canned Air (with the pressure multiplying straw)
Powerful Carpet Vacuum Hose- And if needed, narrow the suction beam, by placing something over the hose opening. Be it your fingers, or even an old piece of plastic with a hole cut into it.
Remember to use the needle method first, or during above methods. Since, if the crud isn't loosened first, it's not going to be moving anywhere.
I have a brand new 3a. Stupidly low call volume. Speakerphone volume is fine.
Switching to mono did not help.
Not pleased.
Same with my wife's S9. The earpiece volume issue only started about a week ago. We went so far as to take it to a phone repair store because we thought it was a faulty earpiece. Even after the replacement, the volume was still just as low. Will try a factory reset.
Fixed on pixel 3a xl December 2019
Not sure how this fixed it, but I turned on mono speakers in settings > accessibility
And then I made a call. The volume was still too low so I hit the speaker icon, then when I clicked the speaker back off the earpiece volume is now back to normal levels. I even turned the mono speakers back to its original setting and it's still good so.. I have no idea the cause but at least the issue is fixed on my device.
I'm on Android 10 but no system updates within a few days of this starting. Now that I say that, I may have done an "update all" for all the apps on the phone before it began to have low earpiece volume. So one of the app updates may have caused it but I can't be sure.
This TOTALLY WORKED!!!
Thank you, Sleepsy!!!! This problem has been driving me friggin crazy for weeks! It was starting to get embarrassing always asking people to repeat themselves/saying we had a "bad connection". I even convinced myself if I held/positioned the phone *just right* I would get better volume. No-go.
But even before that, naturally I started with the most complicated fixes 1st and burned many hours (too many) ; ) It's xda after all lol. Mono-audio toggle, crazy updates, safe mode BS, uninstalling 3rd party apps, etc... I'm just glad I didn't wipe it!
It was crazy how much gunk came off that tiny ear speaker slit!!! Nasty stuff! And, ya know, I'd like to think I'm not... nasty lol
Maybe because I have long hair and use crazy amounts of conditioner? Eh, who knows?!
Bottom line: Problem fixed.
Sleepsy is a boss!
Thank you!!!!
Sleepsy said:
Might Just Need A Needle
I know this might sound like a stupid/common sense comment, but after failing many different attempts at this, I had an "AH-HAH" moment. This was when i heard a mild distortion, when i pressed my ear firmly against the phone.
So, I took a needle, and started running it across the ear/call speaker. I immediately started noticing some crap getting scraped off (phone is 1.5yo, after all). This, in spite of it looking 100% clean. I did this for a bit, using a dust buster after every few passes. That way, I didn't press anything farther in & suctioned out, what I couldn't access. Do this until nothing seems to come off anymore.
You really don't need to worry about damaging the speaker, as you're only cleaning the protective plastic shield/guard. The holes are extremely small in this plastic cover. Way smaller than the width of a needle. You may want to go after the individual holes, if you don't get enough increased volume.
---------- Post added at 01:57 AM ---------- Previous post was at 01:45 AM ----------
Also, in addition to the needle method above, if the benefits aren't significant enough, can bring in the artillery:
Canned Air (with the pressure multiplying straw)
Powerful Carpet Vacuum Hose- And if needed, narrow the suction beam, by placing something over the hose opening. Be it your fingers, or even an old piece of plastic with a hole cut into it.
Remember to use the needle method first, or during above methods. Since, if the crud isn't loosened first, it's not going to be moving anywhere.
Click to expand...
Click to collapse