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[Q] Help with Exchange PLZ

Greetings all, first time post.
I have a customer that has the new ATT Captivate. I have tried to get his exchange account working to no avail.
For those who have set this up, what setting have you used? It seems like every smart phone is just a little different.
I have used
domainname\username
domainname.local\username
domainname\mailboxalias
for exchange server I have used the DNS names, IP address, with and without /exchange
With and without SSL
I keep getting authentication errors.
I have tried 2 different servers, 3 different accounts to no avail.
The user was using a blackberry before so I know it can connect.
What am I missing? The password is 4 digits.

i use the following
user: domain\username
server: owa address

flextechs said:
Greetings all, first time post.
I have a customer that has the new ATT Captivate. I have tried to get his exchange account working to no avail.
For those who have set this up, what setting have you used? It seems like every smart phone is just a little different.
I have used
domainname\username
domainname.local\username
domainname\mailboxalias
for exchange server I have used the DNS names, IP address, with and without /exchange
With and without SSL
I keep getting authentication errors.
I have tried 2 different servers, 3 different accounts to no avail.
The user was using a blackberry before so I know it can connect.
What am I missing? The password is 4 digits.
Click to expand...
Click to collapse
Just because it was working with a Blackberry doesn't mean he can Exchange SYnc.
The BB has 2 ways to connect: 1 BES (BB Enterprise Server) - only BB can connect and does all the encryption. The BES talks to Exchange. The BB phone talks to BES.
2. BIS (BB Internet Server) - this is a hack - it screen scrapes the Outlook Webmail.
Neither of these methods guarantees that the exchange admin allows EAS (Exchange Active Sync). Can the user login to the Webmail component? If so, have you tried the server webmail address?
Has the person even asked their Exchange admin if they support EAS?
99% of the time, authentication deny is because they are blocking EAS as many phones that support it, are not very secure. If they are a BB shop, this is not unusual.

alphadog00 said:
Just because it was working with a Blackberry doesn't mean he can Exchange SYnc.
The BB has 2 ways to connect: 1 BES (BB Enterprise Server) - only BB can connect and does all the encryption. The BES talks to Exchange. The BB phone talks to BES.
2. BIS (BB Internet Server) - this is a hack - it screen scrapes the Outlook Webmail.
Neither of these methods guarantees that the exchange admin allows EAS (Exchange Active Sync). Can the user login to the Webmail component? If so, have you tried the server webmail address?
Has the person even asked their Exchange admin if they support EAS?
99% of the time, authentication deny is because they are blocking EAS as many phones that support it, are not very secure. If they are a BB shop, this is not unusual.
Click to expand...
Click to collapse
I am the admin. He was using the att BB setup through the webpage that had where you put in the OWA information. This server is setup like all of my customers. I have other customers using windows mobile just fine. Deafult SBS 2003 Install. He is part of the Mobile User Group and all exchange features for this user are enabled. Reading MS Article ID: 817379

You can use Exchange only if you have owa available to the internet. It sounds like you do.
Do you have a direct url to your owa site? Do you have an ssl certificate? You should be able to use \[email protected] and just put your direct url as the server. If using ssl then select "accept all certificates."
Sent from my SAMSUNG-SGH-I897 using XDA App

domain\login
password
use mailserver.domain.com/exchange
NOT https: // mailserver.domain . com/exchange
use ssl
accept all certs
hope this helps (sorry, i'm not allowed to post links)

JimmyStale said:
domain\login
password
use mailserver.domain.com/exchange
NOT https: // mailserver.domain . com/exchange
use ssl
accept all certs
Click to expand...
Click to collapse
Just another confirmation that what JimmyStale (and others) wrote works fine:
DOMAIN\Username
Password
Server: OWAserver.domain.com (whatever your Outlook Web Access URL is)
- rp

For Exchange activesync you do not have to put the /exchange or /owa after the server name. It actually uses the OMA part of the default website on the server. I have a dns registration pointing to my external ip for Exchange and it works just by putting the domain\username and the dns name that points to your server.
I also have a hosted exchange account for my personal email on my personal phone (Captivate). It works without the /exchange as well.
It may just be an issue with the password being too short or something along those lines.
Also, if you plan to support Android 2.2 you will need a signed SSL certificate. I verified this with my work phone (Moto Droid) and it would not authenticate until I installed a signed certificate. Outlook 2007 also has this requirement.

naplesbill said:
For Exchange activesync you do not have to put the /exchange or /owa after the server name. It actually uses the OMA part of the default website on the server. I have a dns registration pointing to my external ip for Exchange and it works just by putting the domain\username and the dns name that points to your server.
I also have a hosted exchange account for my personal email on my personal phone (Captivate). It works without the /exchange as well.
It may just be an issue with the password being too short or something along those lines.
Also, if you plan to support Android 2.2 you will need a signed SSL certificate. I verified this with my work phone (Moto Droid) and it would not authenticate until I installed a signed certificate. Outlook 2007 also has this requirement.
Click to expand...
Click to collapse
The phone is a brand new ATT Captivate. From what I understand from the ATT Rep, this phone is brand new. It is running Android 2.1 according to ATT website. The user PW is 4 charaters, so I guess I can try that.

flextechs said:
The phone is a brand new ATT Captivate. From what I understand from the ATT Rep, this phone is brand new. It is running Android 2.1 according to ATT website. The user PW is 4 charaters, so I guess I can try that.
Click to expand...
Click to collapse
I just pointed out the info about 2.2 because the Captivate will be upgraded to 2.2 soon enough.
I would try a longer password and see if that works.

flextechs said:
I am the admin. He was using the att BB setup through the webpage that had where you put in the OWA information. This server is setup like all of my customers. I have other customers using windows mobile just fine. Deafult SBS 2003 Install. He is part of the Mobile User Group and all exchange features for this user are enabled. Reading MS Article ID: 817379
Click to expand...
Click to collapse
Are there other mobile users at this site using winmo? Check server logs for clues. It could a virtual directory permissions issue.
Sent from my SAMSUNG-SGH-I897 using XDA App

A fool I am
Ok. For those of you who know SBS 2003, I had to run the Internet Connection Wizard and turn on the Windows Mobile function. Friggin' duh. I thought it was on.
he used
domain\username
webmail.domain.com
with ssl and auto accept certificates.
Thanks all for who contributed to me finding myself at fault.
I can't beleive all the time wasted. Between the customer, the rep at ATT, and myself about 6 hours. Not including your reading and replies. DOH!

Windows Live Mail App????

I've tried researching this and the only solution I found for checking my hotmail account, which just happens to be my #1 email account I use, is by either setting it up as an email account, which wouldn't work well for me because I use alot of folders, or by using it through the internet interface just by hyperlink, which doesn't work too well for me because of the size. Is Microsoft intentionally ignoring a huge market just because it's a competing OS or is there anything on the horizon about a hotmail/windows live mail app for Android coming down the pipe?

No idea about M$ intentions. Anyway, unless a service offers IMAP access, I would not touch it with 10ft pole, let alone use it as primary email. WLM uses MAPI crappy Exchange protocol, enough said.
Forward the mail to somewhere else where you can access it via IMAP.
Sent from my LG-P500 using XDA App

You should be able to set it up as an exchange activesync account. It is fairly new and not widely known that you can do it that way. You will need to select corporate sync with manual setup. Use the following settings:
Username: full email address
Domain - leave blank
Server: m.hotmail.com
That should set it up with full push notifications and folder sync. It doesn't work on every android device but should on most.
Sent from my Xoom using Tapatalk

[Q] gmail access through corporate wi-fi in native android/blackberry/ipad client

Hi!
A strange thing I really can't explain.
Our corporate firewall blocks gmail imap/smtp ports ( 993, 587, ... ) to force users to use the webmail only.
Infact, outlook, thunderbirds, telnet, and so on cannot contact pop.gmail.com:993 and smtp.gmail.com:587.
BUT via the same corporate wifi:
blackberry using stock bb client -> can read/send email
android using stock gmail client -> can read/send email
ipad2 using stock apple client -> can read but cannot send email
I'm one of the lucky android users but I wonder how can the gmail client connect to mother google if ports are blocked?!
Thanks,
Luca.

It may be a security restriction applied to the PC rather than firewall.
Sent from my Galaxy Tab using Tapatalk

It could be but it isn't.
There is no security to the pc, there is only a firewall.
Ten minutes ago I did a test on my android.
I configured my gmail account on the plain email app using pop.gmail.com:993 and smtp.gmail.com:587 and it works via mobile data.
Then I switched off mobile data and corporate wifi on.
plain email app: can't send/receive (cannot contact server) as expected
gmail app : can send/receive.
L.

The native Gmail app uses Google API over HTTP and thus is firewall proof.
iCloud uses a combination of HTTP and other ports hence you can partially read some messages.
Any other 3rd party client will use the regular ports for those protocols and won't work behind a restrictive firewall.

Galaxy Tab Email App

Our tabs built-in email app is perfect for me. Only problem i have is that I cant get my corporate mail to work. Gmail and Ymail works fine. Our office uses MS Exchange but we can only access through OWA (even my PC Outlook is configured to go through OWA).
I've been using Seven Mail for quite some time now but recently its not updating my emails well.
Any help would be appreciated.
Btw. Tried Touchdown, K9, Kaiten, Moxier, Maildroid but did not like them.
Sent from my GT-P1000 using XDA App

I use the native email apk for corporate exchange email and it works fine. I prefer it over touchdown.
In my case, I entered the email address and password for my account, selected exchange, then I had to change the user name to my corporate domain\userid. I also changed the server name to owa.company.com. I had to select accept all SSL certificates.
Our exchange service requires some security controls on the device so you have to set a screen lock pin or password.

Same experience for me as for grogzero.
Technically speaking, as long as you can access OWA and your company is not using Exchange 2010, the email client will work. Specifically, the client uses ActiveSync (technology used by Microsoft) and this protocol works over OWA. This emans that as long as OWA works, your tab default client should work as well.
In Exchange 2010, mobile access must be enabled on top of OWA to allow ActiveSync to work. Otherwise, you should email your support and ask them about it.
Can you give us more specifics on the specific situation you have to deal with?
C.

Same issue
I am having the same issue.
My company uses exchange 2007 with SSL and has some security features requirements also. (pin requirement for example) The settings I have set up fine on my iPad but I really want to use the SGT instead of the iPad.
I am currently using TD and it has worked but I love the split screen on the native email app.
Any suggestions?

the solution to that issue is upgrade to 2.3.3, actually this works for me.

call your internet provider and ask for pop3 port. For ex mine is 26 instead of default 25
Sent from my Samsung Galaxy Tab
www.pocketdroid.net

[Q] Exchange no longer working due to..

Hoping someone can help with this..
I'm using:
Server: webmail.company.com
Login: domain\user (not same as email)
Email: [email protected]
SSL (checked)
Accept all SSL (checked)
This has always worked in the past but recently stopped. When setting this up now I get an error: "You typed an incorrect server address or the server requires a protocol version that Email doesn't support".
Using all these settings in K9 mail I get a similar error. With K9 mail however I have the option to add a "Mailbox Alias". When I add [email protected] into the Mailbox Alias field it works.
Ideally I'd like to continue using the default Email app and Calendar but since there doesn't appear to be anyplace to add a Mailbox Alias in the default client I cannot. I am using that mailbox alias as the email address I enter when setting up the Email client.
It's not a company issued phone so there isn't much I can do as far as having changes made on the server. I believe they must have done an update or changed some setting, as there was an email that the OWA server was being restarted which preceded these problems.

I tried setting this up on an iPhone this evening. It didn't give the same error but rather just wouldn't connect to the same server. This previously worked as well as I had tried an iPhone briefly a few months ago.
It seems that no one else at work that collects email with their stock Android Email.apk is having any issues. I would assume at this point it is some kind of account problem, but I am using the same info as listed above in my work laptops Outlook client for collecting mail via https when not connected to VPN. I'm also using those settings on a Macbook in Entourage to connect to exchange, though I believe that uses webdav. Both of those clients continue to work, and as mentioned above, k9 works when adding my email address to the Mailbox Alias. I was also able to get TouchDown working though I'm not that interested in buying it.
If anyone has anything I'd love to hear it.
thanks!

This appears to be the issue that I'm having.
http://code.google.com/p/android/issues/detail?id=25648
It seems to be an account/permissions related problem though I don't really understand why adding a mailbox alias with K9 resolves the problem, though the above OP mentions his worked with Touchdown when it wasn't working with default email.apk.