Hello everyone,
I got my Captivate yesterday shipped from letstalk.com. Everything with it has been working well, except I don't get a data connection with it at all, except WiFi.
As instructed by the sticker on the box the sim I am using is from my old phone, a Samsung SGH-A707 flip phone. The sim is a little over two years old. When the sim is in that phone, I get a 3G icon immediately.
I have tried turning the phone off, leaving it for several minutes, turning it back on again. Also removing the battery.
When I go to Settings, Wireless and Networks, Mobile Networks, Access Point Names, I see ATT WAP listed. I have tried adding another Access Point Network based on settings seen elsewhere in this forum which differed slightly by specifying a username and password, and not having the proxy and port set. But selecting this other APN has no change.
When I go to Network Operators all I see is an unselectable 'Default Setup' item. Others have reported seeing network connection information there, can anyone confirm on their Captivate?
Checking or unchecking 'Data roaming' does not seem to have any effect.
Under Settings, About Phone, Status the Mobile Network Type is listed as 'HSDPA' but Mobile Network State is 'Disconnected'.
LetsTalk are sending me a new SIM to try, but since I get a 3G connection on my old phone my suspicion is that this is a phone problem.
Does anyone have any other ideas though? Any help would be much appreciated.
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
radi0chik said:
Wow well you found something I hadn't yet. There was some talk about whether the captivate did hsdpa or not.. and according to the setting you looked at, it does. In that setting does it show your network is on aT&T? You shouldn't have to create a new APN, the default one should work. Sure you don't have the phone in airplane mode? I'm sure that's a stupid question, just asking.
Click to expand...
Click to collapse
Yeah it shows AT&T under Network.
Nope, not in airplane mode, but thanks for checking, I'd rather you'd assume I was stupid than not ask me the question!
YellowGTO said:
If you don't have a 3G sim card I hear 3G wont work. You can get a new sim from ATT for free. Oh and about hsdpa ATT disables that Icon and uses a 3G one. I seen a test somewhere with two dif phones one with a 3G icon and one with the H getting the same speeds.
Click to expand...
Click to collapse
It is a 3G sim, at least that's what it is labeled as. Like I said I (apparently) got a 3G signal on my old phone. And a new sim is on the way.
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
labbu63 said:
on the sim does it say 3G with flames around it lol (thats how my last sim was and it was 3G)
Click to expand...
Click to collapse
That's the one, flames and 3G.
jiayi345 said:
I went to the ATT store to get my captivate. I had an old sim ATT logo with flames that worked in a N1, N97, Bold 9700 and iPhone. I too showed no 3G. They had to replace my sim and it started working. They couldn't explain it.
-JChao
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Click to collapse
Great, that gives me some hope the new sim that is on the way could fix it, thanks!
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Did you find a solution for this? I'm having the exact same problem with my Captivate. No 3G icon and no packet data connection or mms. When I try to go to a page it immediately gives me the "not found: check your data connection" page, and when I try to send a mms, the 3G icon appears like if it was trying to connect and send it and then disappears when the message fails to send.
I just updated to 2.2 today and I no longer have 3G as well.
just an FYI as long as wifi is turned on you will not see the 3g icon.
I have noticed that when you turn wifi off you generally will not see the 3g icon until you do something with the phone that requires data connections
Turn off wifi and try opening a website via browser...the 3G icon should pop-up automatically at that point
scottlinux said:
I had this problem as well. This fix worked for me:
Settings > Wireless and network > Mobile Networks
Check both boxes
- Use packet data
- Data roaming
ATT / Captivate Android 2.2
Hope this helps,
Click to expand...
Click to collapse
Hello sir, I tried this and now i have 3G(icon popped up and internet/mms works) but am i incurring roaming charges?
For me even that's not working, I think my stupid phone is broken.
When I got a refub'ed Captivate for my partner via AT&T online store since it was only $49, I followed the instructions that came on the box, and everything worked except no 3G/data. So thinking that it might be because of a refurb'ed unit, I called AT&T. They told me to bring it into a corp office store. Fortunately, there's one right down the street from me. I took it in, they fiddled with it for about an hour, including swapping 3 different SIMs, and told me that it was a defective phone. I asked then how do I get a replacement. The rep told me to contact cust service for them to ship a replacement out and it'll include instruction to ship the defective one back since they can't replace refurb unit there at the store. So I went out to my car, called the cust service. The cust service rep told me that I have to send the defective one in first before they'll send me a replacement. I got angry and I went right back in the store, grabbed the rep that was helping me out and told him to please talk to the cust service rep to work things out because I'm not leaving the store until it's resolved. So they talked on the phone for about another 30 min. Then they hung up. The rep fiddled with it for another min, then handed me the phone and the 3G/data was working. Appearantly it was the way that the phone was registered with the system, something was out of whack and 3G/data was not available for that phone line. I then recalled that when I ordered the phone from AT&T, I got an email with instructions that I had to follow, which I did, then I followed the instructions that came with the box. I didn't think much at the time, but it seems like the instruction was telling to do the same thing as the email's instruction was except it was via a slightly different way. So I think I might have inadvertly register the phone twice. In any case, when that happens, 3G/data is not available and yet, the reps checking in the system found the account was setup correctly with the proper plans, changed plans, swapped SIMs, and came to the conclusion of defective phone when the phone was perfectly fine. I don't know if this will help any one. But if your phone is not flashed or rooted, you might want to have AT&T check your account and phone registration.
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
you just replied to a thread 5 months dead..
Thank you for updating.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Click to expand...
Click to collapse
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
TRusselo said:
you just replied to a thread 5 months dead..
Click to expand...
Click to collapse
...and, it looks like someone found it useful.. Five months, or five days, or five minutes.. If it isn't helping, why say anything at all?
roguegrl said:
Worked like a charm on my Samsung Vibrant S on Virigin ... this gem of a tip shall be remembered. This started yesterday on the road when data was needed for a work emergency. If only I'd known it then. :-(
Now to fix the Wi-fi from turning itself on and off of it's own free will. *sigh*
Thanks for posting on an old post Sreenadh. You saved the day!
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Click to collapse
Hey Guys ok so i am with Rogers in Toronto...I flashed it to stock but have flashed it using AT&T stock (Dont ask why) and now i am unable to use my data... Any help would be greatly appreciated...i am able to use my phone with no issues....
Got my 3G back.
Sreenadh said:
Go to Settings -> Wireless and network -> Mobile networks -> Access Point Names. Inside that option go to Menu -> Reset to default. (Reboot your phone)
Worked for me, i have a samsung captivate thats rooted running on 2.2 froyo and i was deleting some user data,believe it was dialer data (do not delete that, it also deletes your texts) and i all of a sudden my internet stopped working,i tried every setting and i even think there weren't any APN in the list of APNs because of deleting rampage, so i reset my phone and after that i reset the APN back to default settings and rebooted my phone and it worked. For some of you guys, if it still has an APN(the cingular one) in the list of APNs then all you have to do is reset it back to default by clicking menu with the menu button on your phone and click reset. It should work.
Click to expand...
Click to collapse
Dude, thank you so much !
I have Samsung Galaxy S 4G with T-Mobile in San Francisco.
Whenever I go to an area without T-Mobile signal, the phone connects to AT&T. I called T-Mobile and they said that's because T-Mobile has roaming agreement with AT&T so my phone would connect.
The problem is, when my phone connects to AT&T, I can't make any calls. It says the phone's not registered. T-mobile says that's because I'm in an area that has T-Mobile coverage.
You'd think that the phone would be smart enough to figure out that only emergency calls can be made (which is what BlackBerry does and shows SOS sign). The real problem for me is that, I have WiFi calling enabled with cellular preference, and when I'm in the basement of my office building where there is no T-Mobile signal (but there is WiFi signal), my phone thinks it has cellular signal so it doesn't activate WiFi calling, yet no phone calls are coming in b/c it's not registered to AT&T's cellular network.
Is there a way for me to force my phone to only connect to T-Mobile? I know there isn't on the regular settings menu, but perhaps experts could tell me how to do so using those star-sharp keys listed here (http://forum.xda-developers.com/showthread.php?t=842134)?
Thank you!
Set wifi preferred instead of cellular.
Sent from my SGH-T959V using XDA App
Unfortunately, that doesn't work for me because I move around a lot, and Android WiFi calling feature doesn't have handover.
There's got to be a way to prevent this phone from connecting to AT&T at a low level somehow, no?
How do I do that? Have checked the manual but can't find location where explains how to select wi-fi preferred instead of cellular. Your kind advise will be appreciated
Open WiFi Calling and select settings. You'll see Preference. Select Cellular Preferred.
I think in setting then wireless and network, then mobile networks then network operators click the default settings.... select manual and wait for the carrier to pop up.
Will this solve your problem?
Sent from my SGH-T959V using XDA App
scoop_dtx said:
I think in setting then wireless and network, then mobile networks then network operators click the default settings.... select manual and wait for the carrier to pop up.
Will this solve your problem?
Sent from my SGH-T959V using XDA App
Click to expand...
Click to collapse
yep manual is exactly what OP should do.
if the settings for network operators are set to manual then u select the network u want and it sticks unless u manually select a different network provider. u are in select automatically mode so the phone can switch all on its own. this should solve your problem as other people have already mentioned
I have tried this many times and works as long you don't turn the phone off. After I forced the phone to manually select T-Mobile I checked many times the default setting and it remained in manual until the phone was turned off. When I switched it back on it was again in automatic mode and switching to ATT when signal is low.
Is there a way to prevent this? If not, well , first thing when phone is on in the morning is to check default setting.
5/24 I finally gave up and sold the phone. Samsung says they have not received any claims regarding this issue eventhough you see it frequently in the forums. I returned back to my HTC HD2 and will wait for the G2.
I'm on bamf soab 1.03 and I dont think anyone else is habing this problem but I'm wondering if anyone knows how to fix this issue. When I get 4g signal the phone will use it but won't use 3g. It drops out of 4g and then just stays without data. So basically its only using 4g or else its just not connecting to 3g. There is no data problem in my area because people I live with are getting 3g just fine....any ideas?
Menu > Settings > Wireless & Networks > Radio Info > Change LTE only to CDMA/LTE mode
if you don't have the radio info option there, download LTE toggle from the market and do the last step.
heh. i tried out the new 1.03 and market just kept crashing on me(even after force stopping/clearing data) and uninstalling updates. so i just thought "to hell with it" and switched back over to shiftao3p
No such setting as LTE only. And my phone has always been on LTE/cdma so its not that I already checked that. I'm not a noob user.
do you have EHRPD on under modem settings in ##778? It should be. Past that I sometimes reset if it has issues locking on to one and that will resolve. That's all for my ideas, though I'm still on SOAB 1.02
johnchad14 said:
do you have EHRPD on under modem settings in ##778? It should be. Past that I sometimes reset if it has issues locking on to one and that will resolve. That's all for my ideas, though I'm still on SOAB 1.02
Click to expand...
Click to collapse
This is what i was going to suggest. Here's some information that might be helpful. I've found that with the network testing and stuff the past few weeks in my area, sometimes revision a enabled is better, sometimes eHRDP works better. Try switching revision A and see what it does.
Try dialing ##778# on your phone, hit call if you need to.
Choose edit mode
Password is 000000 (six zeros)
Choose modem settings, go down to revision A, and change from e HRDP to "enabled"
Press menu and commit modifications, phone will reboot.
After it settles you may need to go to *#*#4636#*#* and choose phone info then change your preferred network settings to get a solid signal.
Sent from my ADR6400L using xda premium
I was messing with it last night and seems that the issue is fixed if it happens again ill follow those steps. I'm a pretty advanced user but I'm not so familiar with those settings so thanks for the help
Sent from my ADR6400L using XDA App
I'm running a version of 2.11.605.3, de-bloated and rooted.
I lost 3G on October 21st. I would either get 4G, or nothing. On occassion, I would get 1x. Selecting CDMA only gives me NO data
If I change the REV-A option under the ##778# menu from EHRPD to enabled, the 3G comes back and the toggling between 3G and 4G works fine.
Switch back to EHRPD and 3G goes away. Seems like the problem is with EHRPD. I don't know why all of a sudden it stopped working correctly and I don't have enough tech skills to identify the possible cause.
VZW has had trouble with their Data network the last two weeks, could be a VZW problem. I have not had any 3G problems on my phone and I am running SoaB v1.03 on my phone.
Sent from my Galaxy Tab 10.1
Hello All,
I just updated to 4.4.3 last night and in the process have lost my ability to send or receive calls/SMS/MMS when connected to 3G.
When in range of LTE my phone operates fine, however when out of range (in my office) I am not able to connect to LTE and instead my phone drops to 3G which has typically been fine. Now however, my phone connects to 3G and has data access but cannot send or receive calls/SMS/MMS. When I pull down on the notification shade it says "Searching for Service."
I have enabled Band 41 and have set it at priority 1. I have tried disabling it to no avail. I have tried placing the phone on Global & LTE (recommended) and still do not have Phone functionality.
I went so far as to wipe data/cache/dalivk and it still is not working.
Any thoughts?
shahnyl said:
Hello All,
I just updated to 4.4.3 last night and in the process have lost my ability to send or receive calls/SMS/MMS when connected to 3G.
When in range of LTE my phone operates fine, however when out of range (in my office) I am not able to connect to LTE and instead my phone drops to 3G which has typically been fine. Now however, my phone connects to 3G and has data access but cannot send or receive calls/SMS/MMS. When I pull down on the notification shade it says "Searching for Service."
I have enabled Band 41 and have set it at priority 1. I have tried disabling it to no avail. I have tried placing the phone on Global & LTE (recommended) and still do not have Phone functionality.
I went so far as to wipe data/cache/dalivk and it still is not working.
Any thoughts?
Click to expand...
Click to collapse
Not to sound like a A$$ but started a thread for sprint and the update. There is a lot of useful info from many people in there.
Seriously it's so bad for me and my wife I put us back on 4.4.2
It got worse.your issue it sounds like is what we dealt with. It is the 3g/LTE handoff.it gets hung. You can try toggle airplane.
I reread your post.Yeah your suffering like us.try what I said. 4.4.3,crippled us in our area.
habitformer said:
Not to sound like a A$$ but started a thread for sprint and the update. There is a lot of useful info from many people in there.
Seriously it's so bad for me and my wife I put us back on 4.4.2
It got worse.your issue it sounds like is what we dealt with. It is the 3g/LTE handoff.it gets hung. You can try toggle airplane.
I reread your post.Yeah your suffering like us.try what I said. 4.4.3,crippled us in our area.
Click to expand...
Click to collapse
Can you direct me to this thread you created. I have the exact same issue above and can not find a solution anywhere.
I have recently switched from Straight Talk to an AT&T 10 GB Mobile Share Plan. Since then my mobile data will randomly be turned off when i'm connected to wifi. It wont turn back on when i disconnect, nor when my device receives (or attempts to receive) an MMS message. Is there some setting i may have accidentally accessed since the activation? I don't have any programs that are capable of changing my device status like that (nor is my phone rooted).
Dont get me wrong, i'm glad something is trying to help me conserve battery haha, but it does get annoying since i only notice it when i get a notification that my device is unable to send/receive a picture message, or that i have no data once i leave the wifi network.
Its just weird since it has only started happening since switching to AT&T Postpaid.
AustinRawr said:
I have recently switched from Straight Talk to an AT&T 10 GB Mobile Share Plan. Since then my mobile data will randomly be turned off when i'm connected to wifi. It wont turn back on when i disconnect, nor when my device receives (or attempts to receive) an MMS message. Is there some setting i may have accidentally accessed since the activation? I don't have any programs that are capable of changing my device status like that (nor is my phone rooted).
Dont get me wrong, i'm glad something is trying to help me conserve battery haha, but it does get annoying since i only notice it when i get a notification that my device is unable to send/receive a picture message, or that i have no data once i leave the wifi network.
Its just weird since it has only started happening since switching to AT&T Postpaid.
Click to expand...
Click to collapse
Which ROM are you running? That is strange. It could be something with the APN as well. Are you on LTE or stuck on 3g? Maybe your phone is stuck in one and tries to switch from LTE to H or vice versa? I know when my phone chooses H instead of LTE (I use Cricket, but same towers) it takes quite a few seconds to get a data connection to load, but LTE is pretty quick to load.
It doesn't actually save battery to have data off when using WiFi since that is already happening behind the scenes. Not sure why yours is toggling the setting on its own but perhaps a factory reset would fix it.
MrObvious said:
Which ROM are you running? That is strange. It could be something with the APN as well. Are you on LTE or stuck on 3g? Maybe your phone is stuck in one and tries to switch from LTE to H or vice versa? I know when my phone chooses H instead of LTE (I use Cricket, but same towers) it takes quite a few seconds to get a data connection to load, but LTE is pretty quick to load.
Click to expand...
Click to collapse
Everything is stock. I had a APN automatically assigned from AT&T that caused me to constantly switch from HSPA+ to LTE. I found a better one online and now get LTE most of the time. I never really gets "stuck".Its not that the data isn't loading, its that it is literally set to "mobile data off" on my device, and i have to manually turn it back on in the settings. I wasn't aware an APN setting could change other settings on a phone?
AustinRawr said:
Everything is stock. I had a APN automatically assigned from AT&T that caused me to constantly switch from HSPA+ to LTE. I found a better one online and now get LTE most of the time. I never really gets "stuck".Its not that the data isn't loading, its that it is literally set to "mobile data off" on my device, and i have to manually turn it back on in the settings. I wasn't aware an APN setting could change other settings on a phone?
Click to expand...
Click to collapse
it could be an app doing it, and you not knowing that it can.