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Quality control - my 4th SGS3!

Anybody else out there having amazingly bad luck with your GS3? I just got a 3rd refurb and it came with the power button loose, and fell off in under 3 hours when I tried to use it. They are sending me a new unit instead of a refurb this time - priority overnight. This is the 2nd one I've had with a power button that came off! #2 just rebooted randomly more-and-more every day until I gave up figuring it out after a factory reset and "Safe Mode" start - it would still reboot just sitting there. *SMH* :silly:

How you get a new one... lucky
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i have zero problem with my Quad Core S3 i9300.. loving it

Mine has been perfect.

I've been having bad luck as well. On my 3rd...

On my first, no issues whatsoever.

TheLynxy said:
On my first, no issues whatsoever.
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Same here....

On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
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How did I get a new one?
ihavenewnike said:
How you get a new one... lucky
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Jumped up and down, calmly getting elevated from first-line tech until I got the "customer advocate". She agreed that if I had gotten two defective "recertified" phones, I deserved to have a real (new) one. I had to agree to a two year contract, which in my case only adds 9 weeks to my commitment and they agreed not to change my TOS. Basically they did an end run around themselves, because it will look like I upgraded my phone again, allowing them to ship a new unit. *SMH*

Already 4? That's sucks man. I'm on my 15th RAZR maxx...
Sent from my Maxxed Out Razr!

Sorry to hear about your bad luck...hopefully they'll get it straightened out for you!

Dovigoldberger said:
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
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Do you suppose these type of returns are what prompts Verizon to keep the bootloader locked down? If I were Verizon I'd sure want to.

If you want to see bad Quality control you guys should see this: https://www.youtube.com/watch?v=rDxJoGv3FLA
That took forever to get replaced even with issues every day like that.

I have had a perfect one since release day

On my 4th aswell
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I've had my GS3 since launch day and haven't had a single issue yet. Maybe the Otterbox helps..?
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4 already?!?! That sounds like a seriously bad run of horrible luck..... Hopefully #4 is a keeper!!!!
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FormeriPhoney said:
I have had a perfect one since release day
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Likewise, maybe we just got lucky...

Mines perfect no black spots or power button issue.but I will be on the look out for them two issues to happen.maybe our phones arnt as indestructible as thought.maybe time for a case n protector. any recommended?
Sorry if I hijacked thread with my question...
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mine has this weird line going down the left side of the screen
its only noticeable if you have a light source shinning on it and holding the device at an angle, doesn't effect viewing quality at all
slightly annoys me but im not about to return it and get a scratched up refurb phone in return

Exchanging at store

I purchased my S3 online and would like to exchange it for a new one in store. I am still in the 14 day return period. If this is possible, can anyone explain to me the process or your experiences? Also one final question, will they give me a brand new one or a refurbished?
If I do get it replaced how do I go about backing up my apps etc and should wipe my phone?
Thanks for your help
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Inside of 14 days you get a new one. As long as you bought it direct from verizon wireless and not from amazon or another reseller.
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voodoomanx said:
Inside of 14 days you get a new one. As long as you bought it direct from verizon wireless and not from amazon or another reseller.
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They won't give me trouble since I bought it online?
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Anyone?
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It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.

Kreeker said:
It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.
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Thanks what I wanted to hear
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Kreeker said:
It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.
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Unless you get a complete **** like I got. I had a totally obvious issue that the guy tried to play off like it wasn't a problem. I had artifacts all over my text at random times. It happened while I was there and he said it wasn't a warrantable issue.
The other guy there helped me out (since I had it less than a week) and got it replaced. Just don't let them tell you any different.
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Hey guys thanks for all the help. Initially the guy I talked to told me since he couldn't really see a problem he couldn't exchange it. I asked to see a manager and explained to them that if they liked it could just return the phone and re buy it if they would not let me exchange. That line kind of woke them up and they did let me exchange it.
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My sister ordered a white iPhone from verizon online and when it arrived it was black. We called vzw up and they said to just take it to any official vzw store and it will be no problem to exchange. Five hours and three stores later we had the same black iPhone. Every manager said that hey didn't have to take it because it would mess up their stock. Customer support didn't understand this but said there was nothing I could do. Eventually I had to take it to a store outside the city and they happily exchanged it. I don't know if this will help you but you may want to keep it in mind.
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(POLL) How many Infinitys have you gone through to get a good one? (POLL)

I am looking into buying the Infinity but am concerned about the Q/C issues that I have been reading about. I am adding a poll in the hopes that I will be able to get a better visual representation of how many tablets people have gone through before getting a tablet that doesn't have any issues. It is also my hope that this poll will help others who are in my position. I know that there are other threads detailing the problems but I am hoping for an easier way to see the actual results. Thank you for your participation!

One
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Rsmin said:
One
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Lol.
Sent from my GT-I9300

great poll to run and showing the results that I have experienced from Asus products. I have had a TF101, then a TF201 (standard GPS issues) and now my TF700T. Also have a UX31E ultrabook that works just as great as my transformer.

Only one for me too. Never had a problem.
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I didnt tick anything on the poll. But I bought one and exchanged it for a note coming next week. If i dont like the note Ill probably take another stab at the infinity when JB comes out.

Third one was perfect for me. First had badly bonded screen, second was worse still, third seems to be fault free, now unlocked running zeus 4, very happy.
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Never had a problem, too! So happy with my TF700!

Only one for me. Never had any problem with my TF700

I bought one, returned it and didn't bother with another. After issues with the 101 and 201, I'm sick of farting with Asus.

Gave up on number five. I might try again in a month or two if I see more positive threads in here.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app

MrFurious said:
Gave up on number five. I might try again in a month or two if I see more positive threads in here.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
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Check out my post on blotches on my screen..I may be selling this on kijiji when it comes back from RMA.. not impressed as the keyboard had to be fixed one due it separating on one corner..

Hey Guys!
I have gotten my second Infinity yesterday, since the first one had serious clicking issues.
Guess what? This time: clicking frame + slight light bleed AND the wrong colour!
I really don't know what to do...
Should I request a new one or just ask my money back and buy something else?
What do you think?

Only one like most people. People that have problems will always scream louder than those without. The forums here may seem negative at times but I guarantee you most people are more than happy with there tablets.
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I would get them to replace it. You paid good money for it so it needs to be perfect.
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Botches..etc
firemedic624 said:
I would get them to replace it. You paid good money for it so it needs to be perfect.
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THank you for your reply back.. Has anyone else seen that blotching occur??
I sent colour photos along with my RMA form...
I am most likely going to hold onto the Infinity and then when the ASus VIVO Windows 8 comes out , I will get it.... you guys feel that I should be able to get a good price for the Infinty as long as I keep it in good shape..with the keyboard dock??
Anyone know the release dates for the VIVO here in Canada??

First one.. with no issues.

I want to thank everyone who has replied and voted in the poll. It's nice to visualize the results.
Edit: I wanted to add that I plan on getting the 32gb version within the next month.
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First one, and nothing wrong at all.
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I Got screen lifting issues still waiting for a replacement Infinity. It's been 2weeks no word yet, anyone getting screen bleeding and I don't like how the tablet gets air pockets under the screen if you press a little too hard on the screen. I've had random freezing issues and the screen just blanking out for no reason. Have to reboot to get the screen going to again.....Weird.

Amazon replaced.

I must say, im very pleased with Amazons replacment\refund policy, my new tf700t is on is way. Mine currently is experiencing a random line through the screen when doing online reading ( not very often but enough to piss me of on a 500 dollar device) and the screen is starting to pop up around the bottom edge. So I talked with Amazon's customer service and they are very pleasant, and got the replacement on it's way and I get to use this one till it arrives. Pretty sweet deal all without leaving my chair sure am glad I didn't unlock my boot loader!!!
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Unfortunately your issue will likely appear with you new one. I am trying to document the issue in another thread.
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Yoop!
Can't beat Amazons 30 day thing.
Glad I got my previous tablet from them (ACER A700 overheating.)
I requested a return on the 30th day of ownership and got the credit for it.
Paid $12.00 for expedited shipping, used my points and paid $459.00 for my Infinity!
I was ecstatic...
Glad you're happy again Russell!

RussellEstridge25 said:
Amazon replaced.
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I thought you meant Amazon was replaced as the #1 online retailer or something!
But anyway, its good to know Amazon honors its return policies with lenience. I usually go with BestBuy but their stock and selection is always so limited!

originalnabisco said:
I thought you meant Amazon was replaced as the #1 online retailer or something!
But anyway, its good to know Amazon honors its return policies with lenience. I usually go with BestBuy but their stock and selection is always so limited!
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Haha auto correction made my subject title a little misleading
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Thats OK said:
Yoop!
Can't beat Amazons 30 day thing.
Glad I got my previous tablet from them (ACER A700 overheating.)
I requested a return on the 30th day of ownership and got the credit for it.
Paid $12.00 for expedited shipping, used my points and paid $459.00 for my Infinity!
I was ecstatic...
Glad you're happy again Russell!
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Click to collapse
Yea man, im gonna give asus one more shot. Will more than likely return that one too and possibly get the nexus 10.1.
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jordanmw said:
Unfortunately your issue will likely appear with you new one. I am trying to document the issue in another thread.
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Let me know when you make that thread.
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This is what they want, video of the issues: http://forum.xda-developers.com/showthread.php?t=1953258
They are aware of the issues but need some users to post to gain some visibility of the issues we have had since the Jb update.
Sent from my ASUS Transformer Pad TF700T using xda premium

I concur. I was able to return mine that I dropped onto a concrete floor after one week of ownership. I fibbed a little, but they didn't question it. Heck, I didn't even have to speak to a rep. All online.

lovekeiiy said:
I concur. I was able to return mine that I dropped onto a concrete floor after one week of ownership. I fibbed a little, but they didn't question it. Heck, I didn't even have to speak to a rep. All online.
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Man... What service!!
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Third replacement from Verizon incoming

My phone had really bad screen burn in, asked for a replacement under warranty.
The replacement apparently had a motherboard defect, eventually not recognizing the battery and all sorts of other crazy behavior.
The second replacement has a dent in the glass (not crack), and under that dent are some black ghost images that look like crack lines. As if someone cracked their screen and Verizon never replaced the digitizer/Amoled panel, just the glass.
I'm worried this will get worse, and then Verizon will claim I did it and that it voided the warranty. So I'll send this one back too.
Let's see how many replacements I can go through before one works how I want it to. :good:

I got into the habit of taking my sealed refurbished phones with me to my bored Verizon corporate store and opening them with the manager. We both got some laughs at the utter crap they send out. I never wanted blamed for their mess.
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You can of course ask to recive a new and not a refurbished one. I had an issue with the charge port not accepting the cords so I called they sent a refurbished with the same issue so I called again and asked for a new phone not a refurbished as I already had issues, and they sent me a brand new one. It never hurts to ask.

Lord_Tardis said:
You can of course ask to recive a new and not a refurbished one. I had an issue with the charge port not accepting the cords so I called they sent a refurbished with the same issue so I called again and asked for a new phone not a refurbished as I already had issues, and they sent me a brand new one. It never hurts to ask.
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I agree, at this point I would pretty much demand a new phone after you've already received 2 bad refurbs.

I got some horrible replacements sent to me when I had a Galaxy Nexus...I think 5 altogether (I then demanded to be sent an s3, and they actually agreed). I even had a replacement s3 sent to me that lasted for all of two hours before the backlight died. I never got a new phone sent to even though I asked multiple times... But you never know until you ask.
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Lord_Tardis said:
You can of course ask to recive a new and not a refurbished one. I had an issue with the charge port not accepting the cords so I called they sent a refurbished with the same issue so I called again and asked for a new phone not a refurbished as I already had issues, and they sent me a brand new one. It never hurts to ask.
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reeladdiction said:
I agree, at this point I would pretty much demand a new phone after you've already received 2 bad refurbs.
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thesoldier said:
I got some horrible replacements sent to me when I had a Galaxy Nexus...I think 5 altogether (I then demanded to be sent an s3, and they actually agreed). I even had a replacement s3 sent to me that lasted for all of two hours before the backlight died. I never got a new phone sent to even though I asked multiple times... But you never know until you ask.
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I wish I would have done this! I received the third replacement today, and it's "STA" date on the back is 1/11/2014.
Unfortunately it has 4.3 already installed on it. So only possibly root for me.
I thought it would be new because of that date, but I did a screen test, and it still isn't a new phone, there are dark artifacts. Testing everything out right now to make sure its ok.

after the third swap theyll give you a diffrent phone if you ask

So do you think that any replacement phone that is sent out from now on will already have 4.3 stock on it? Yikes!
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putney1477 said:
So do you think that any replacement phone that is sent out from now on will already have 4.3 stock on it? Yikes!
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unless its been in a warehouse for some time probably

cammykool said:
after the third swap theyll give you a diffrent phone if you ask
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With my luck they'd give me a Galaxy S3 Mini, haha (I'm assuming you can't choose the phone?). This latest replacement, albeit pre-flashed 4.3, is fine so far. I'm happy with just root and safestrap for now. My Nexus 7 (2013) is my toy now. :good:

usatf1290 said:
With my luck they'd give me a Galaxy S3 Mini, haha (I'm assuming you can't choose the phone?). This latest replacement, albeit pre-flashed 4.3, is fine so far. I'm happy with just root and safestrap for now. My Nexus 7 (2013) is my toy now. :good:
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They will give you a phone just as good or better (like an s4)
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cammykool said:
They will give you a phone just as good or better (like an s4)
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Gotcha. Hmm, interesting. I wonder if these artifacts in the screen justify a replacement. In daylight they're invisible, but in a dark room they're visible (reading in bed or so).

usatf1290 said:
Gotcha. Hmm, interesting. I wonder if these artifacts in the screen justify a replacement. In daylight they're invisible, but in a dark room they're visible (reading in bed or so).
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Thats something ALL amoled screens suffer from.
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---------- Post added at 12:52 PM ---------- Previous post was at 12:51 PM ----------
Mine is visible on a black screen in the dark. That's it.
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cammykool said:
Thats something ALL amoled screens suffer from.
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Yea, same with screen burn-in right (eventually)? I was surprised Verizon replaced that initially and didn't say "it's normal wear".
Makes you wonder if the S5 will have a different screen

usatf1290 said:
Yea, same with screen burn-in right (eventually)? I was surprised Verizon replaced that initially and didn't say "it's normal wear".
Makes you wonder if the S5 will have a different screen
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My s3 is almost a year old and I don't see any
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cammykool said:
My s3 is almost a year old and I don't see any
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Oh you're lucky. I got mine on launch day, early July 2012. By December 2013, it had the keyboard burned in (I could see the keys), the notification bar, and the Whatsapp header bar burned in. And that all was visible during any kind of screen.
Maybe it was the first run of devices that had it.

I got mine in early Feb 2013
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---------- Post added at 01:01 PM ---------- Previous post was at 01:00 PM ----------
usatf1290 said:
Oh you're lucky. I got mine on launch day, early July 2012. By December 2013, it had the keyboard burned in (I could see the keys), the notification bar, and the Whatsapp header bar burned in. And that all was visible during any kind of screen.
Maybe it was the first run of devices that had it.
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Sounds right.
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cammykool said:
They will give you a phone just as good or better (like an s4)
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Oh my god this reminds me of when I went through literally 7 krazrs and they gave me an ultimatum...to pay like, 70 or 100 to keep the same phone or go to a lesser flip phone...i left and went to another verizon and they let me upgrade to a legitimate phone...

usatf1290 said:
Oh you're lucky. I got mine on launch day, early July 2012. By December 2013, it had the keyboard burned in (I could see the keys), the notification bar, and the Whatsapp header bar burned in. And that all was visible during any kind of screen.
Maybe it was the first run of devices that had it.
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Click to collapse
Got mine same time as you and my screen is still fine, guess I don't have a single app open long enough to leave an imprint.