[Q] Screen went black (didn't turn off) - Galaxy Note 10.1 Q&A, Help & Troubleshooting

So I was surfing some forums earlier this morning when my, 3 day old, Galaxy Note 10.1 screen went dark. Not a full black like when the screen is off, though I thought it was at first. But it wasn't completely off which I found out when I hit the power button to turn the screen back on. It turned it off. Anyways, when I turned it back on I was notified that the Wifi also went out. Maybe it had something to do with that?
I took it as a sign to go to sleep since I was staying up way too late playing with my new tablet. So I haven't messed with it since. I'll come back to post more in this thread if it happens again - especially if no one else seems to know what the problem is.
Anyone have any thoughts?

My screens does that too.. No big deal to me as long as its working..
Sent From Samsung Galaxy Note 10.1 [N8013]

txtmikhail said:
My screens does that too.. No big deal to me as long as its working..
Sent From Samsung Galaxy Note 10.1 [N8013]
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And it's not like a screen dimming when the backlight turns off, seconds before the screen actually does turn off. Same experience for you?

Aes28 said:
And it's not like a screen dimming when the backlight turns off, seconds before the screen actually does turn off. Same experience for you?
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It just goes blank.. A grey tint screen but not off.. I just hit the power button twice and I'm good.. It happens to me every few days.. I'm use to it now.. I was scared the first few times it happen..lol
Sent From Samsung Galaxy Note 10.1 [N8013]

txtmikhail said:
It just goes blank.. A grey tint screen but not off.. I just hit the power button twice and I'm good.. It happens to me every few days.. I'm use to it now.. I was scared the first few times it happen..lol
Sent From Samsung Galaxy Note 10.1 [N8013]
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Only happens in the stock browser for me. Maybe once a day.
Sent from my HTC One X using xda premium

Any one find a fix for this? It happens a few times a day for me. Hitting the power button twice gets me back but usually happens in the middle of taking notes in class so is annoying to take an extra few seconds to get it back up. Maybe a kernel thing?? I've tried resetting a few times with no luck

It's the sleep-of-death, which happens most often after an Android update. I had issues with it occurring regularly after updating to JB. I traced my problem down to an app that worked well under ICS but caused JB to crash. Once I removed the app, I stopped having issues (I'm on stock 4.1.2). If you're on a custom rom, check the forums to see if others are having the issue on that rom. Also, do Internet searches on the apps that you use most frequently to see if there are reports of any of them causing JB to crash. Good luck, it just takes detective work on your part so be patient.

random screen blank
I have had my Galaxy Note 10.1 since xmas. Lately it randomly goes blank. It happens during an application or game. I can click the on/off button to put it to sleep then wake it the regular way...
I have noticed it with games mostly, 250+Solitaire and Sudoku Premium. The screen goes blank, the backlight stays on and have to put to sleep to get screen back...

Mine does the same thing except I usually can't wake it back up. The screen stays black and I have to hold the power button down until it restarts.It's happened with the stock browser and Google play store while I was browsing.

It happens to me too (ics and jb) sometimes, does't matter what app is runing, but only if I'm using stylus. I don't mind it, just have to double press power button.
Sent from my GT-N8010

I still have it happen sometimes too. Never found a solution and I'm quite certain it even started happening before I had any extra apps installed.
It happens to me too (ics and jb) sometimes, does't matter what app is runing, but only if I'm using stylus. I don't mind it, just have to double press power button.
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Click to collapse
I feel like you might be on to something with the stylus being out because I'm quite certain it only happens to me when I have mine out too. Something to keep an eye on.

Related

[Q] Screen won't stay off!

I can't turn my screen off. When I press the power button it goes off for 0.5 to 3 seconds and comes back on. I was using Axura when it first happened, but then I restored an older CM rom and I'm having the same issue. Has anyone else had this problem? I'm sure I don't have to add that it isn't ideal for battery life ..
cavved said:
I can't turn my screen off. When I press the power button it goes off for 0.5 to 3 seconds and comes back on. I was using Axura when it first happened, but then I restored an older CM rom and I'm having the same issue. Has anyone else had this problem? I'm sure I don't have to add that it isn't ideal for battery life ..
Click to expand...
Click to collapse
Are you plugged in when it is happening? If so, have you tried to turn off the "Always stay on" setting?
I had this happen to me. It turns out it was a faulty power button. Its a hardware issue. I had to return my phone because I was still in the 30 day window, if you're outside of that you need to send it in to samsung.
Sent from my Nexus S using XDA Premium App
Thanks for the replies.
Strangely enough the issue disappeared as quickly as it appeared about 6 hours after it began! I tend to agree that it's a hardware problem, but as long as it's not happening constantly I'm going to live with it (due to the fact that as an Australian living in Spain with a NS from the US I don't imagine a warranty claim would be easy).
A hardware problem wouldn't be my first assumption if I was on a custom ROM and/or had lots of apps installed.
If it happens again, I'd get a logcat recorder app or adb logcat session running on the phone and see what exactly it says goes on just before the screen wakes each time.
Oh ok. I tend to assume it's a hardware problem due to the fact that it happened on completely different roms. But the way that bug causing "artifacts" are sometimes left behind when changing roms doesn't give me confidence in that assumption. I really don't understand it.
I'll definitely give the logcat a go if it comes back. Thanks.
hi,
i am bringing back this thread from a few months back because it was the only one i found that showed the same problem.
i installed alogcat and attached a log file here. can anyone see if there's anything in the log that would be a software reason as to why it's waking itself? also, it doesn't shut itself off while this is happening. the screen will stay on indefinitely. i've had the phone for 6 months and this has become a new problem i would say in the last 3 weeks. i don't want to have to send it to samsung for a few weeks.
thanks for any assistance

Note screen coming on while charging.

I've noticed that my Note 10.1 screen comes on after I plug it in to be charged and it stays on unless I press the power button to put it back to sleep. It also seems to come on and stay on if some event (unknown what these are) occurs while charging. Anyone know how to prevent these behaviors?
Sent from my GT-N8013 using xda app-developers app
It's normal for the screen to come on when you plug it in. And it may even come on once it's finished charging, I can't remember (but my Galaxy S2 does).
But it should then turn off again after the timeout that you have set. Is this not happening?
It is possible for some apps to prevent the screen turning off, but I didn't think this should happen when the lockscreen is visible...
MercuryStar said:
It's normal for the screen to come on when you plug it in. And it may even come on once it's finished charging, I can't remember (but my Galaxy S2 does).
But it should then turn off again after the timeout that you have set. Is this not happening?
It is possible for some apps to prevent the screen turning off, but I didn't think this should happen when the lockscreen is visible...
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Except if it's invisible ..
xMimyx said:
Except if it's invisible ..
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Don't be silly, it's not invisible, it's a stealth lockscreen...
Don't mind me I'm sick and on medication...

Screen turns off while using Papyrus

So I am studying and taking notes on papyrus when all of a sudden screen goes black.
And it's not like it went to sleep mode because if I hit the power button it makes a sound but does not turn the screen back on.
When I click the second time it turns the screen on, as if I turned the screen off and on while it was black screen.
Has anyone experienced this?
So far I have had this only happen while taking notes on Papyrus, I have 30min set to turn of screen and this happens during my note taking...
Also I am using GMOD SPen, to turns of capacitive sensor. -Maybe it could be the problem?
The only input I can provide is that under the same circumstances as you, ( GMD to turn off capacitive touch) and using papyrus, I had no such issues.
Something I feel I should share though, is that the spen latency is greatly decreased in papyrus on a custom ROM such as baked#8 but you lose the Samsung features.
Just my 0.02
Regards
Jack
What about Android Revolution HD 5.1?
I was having serious latency problems earlier but that was due to 2d gpu acceleration.
Once I disabled that I still see some lag, but it's much more tolerable.
Should I try the rom you mentioned, is the latency really that good?
So far, the least latency I've seen was with software called "write" although it has a lot of useful features Papyrus is still my favorite.
Sent from my GT-N8000 using Tapatalk HD
Well, if you are comfortable with taking a cwm/twrp backup the you can try it for yourself
I noticed a great deal of difference personally.
Regards
Jack
I've actually had the exact same issue, although I use LectureNotes: I can be taking notes from anywhere between 2 minutes and 30 when the screen suddenly goes dark (but not off). Pressing the power button turns the screen off and another power button press brings you back to you note-taking app.
I thought this was an issue with LectureNotes' auto-saving feature, but after seeing this thread, I'm thinking it's system-related (software or hardware).
Anyone have any insights into why the screen randomly goes dark while using the S-pen?
Sent from my GT-N7105 using Tapatalk 2
dima202 said:
So I am studying and taking notes on papyrus when all of a sudden screen goes black.
And it's not like it went to sleep mode because if I hit the power button it makes a sound but does not turn the screen back on.
When I click the second time it turns the screen on, as if I turned the screen off and on while it was black screen.
Has anyone experienced this?
So far I have had this only happen while taking notes on Papyrus, I have 30min set to turn of screen and this happens during my note taking...
Also I am using GMOD SPen, to turns of capacitive sensor. -Maybe it could be the problem?
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Click to collapse
I have had the same thing happen to me while using " Note Anytime ".
I'm using the app and the screen goes completely black, wait 3 seconds or so and the screen comes back on.
I'm using the new B3 stock ROM.
.
dima202 said:
So I am studying and taking notes on papyrus when all of a sudden screen goes black.
And it's not like it went to sleep mode because if I hit the power button it makes a sound but does not turn the screen back on.
When I click the second time it turns the screen on, as if I turned the screen off and on while it was black screen.
Has anyone experienced this?
So far I have had this only happen while taking notes on Papyrus, I have 30min set to turn of screen and this happens during my note taking...
Also I am using GMOD SPen, to turns of capacitive sensor. -Maybe it could be the problem?
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Click to collapse
I get this, but I'm unrooted running latest official for n8013.....I have to hit the power button twice to wake the screen again
Sent from my GT-N8013 using XDA Premium HD app
I noticed that I am getting this while using the s-pen.
This does not apply to just papyrus, it just randomly happens.
Please let me know if I should return this to Samsung as I only have 90 day warranty on this refurbished note 10.1
Do you have auto brightness selected? I never have this problem when I use manual brightness but notice it when I use auto brightness.
I just open a topic about this before I notice this one.
I get this problem also, I had this with a few different apps.
And i use auto brightness.
I will try contacting samsung to here what there have to say
Sent from my GT-N8010 using xda app-developers app
I've never used auto-brightness and I have this issue.
drdoombot said:
I've never used auto-brightness and I have this issue.
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I've the same problem.. no rooted, original 4.1.2 galaxy note 10.1.
somebody said that would contact Samsung: have you any additional information?
AlexxN
I do have the same problem (with LectureNotes, but this is the only pen-focused app I use). Independently of auto-brightness, this should not happen. Any news from Samsung?

Strange Screen Problem

I've suddenly incurred a strange screen problem. I was updating my phone to the latest CM10.1 nightly (4/22), and after the phone installed it, it rebooted, as it should. During the reboot, the initial Samsung Galaxy SIII logo showed on the screen, and then the screen went black. I thought it was strange that I didn't see the cyanogenmod boot animation, so I waited a minute. The notification LED lit up and my phone chimed with the usual ringtone I hear at bootup, and the hardware keys were lit up on either side of the home button, but the screen did not light up. I am stuck with the phone in this condition. The phone is actually on, and if I click the power button to turn on the screen I can place my thumb where the lock screen is and feel it vibrate as I unlock the phone, but I cannot see anything on the screen. The screen remains completely black. Removing the battery and all other considered options have been unhelpful.
Any thoughts on this guys? I'd really appreciate some help or solutions to attempt. Is this the Galaxy S3 "sudden death" syndrome?
Have you tried flashing back to an earlier backup? It could simply be a bad download. If your backup does the same thing then there's a bigger problem here.
Do you see anything immediately after a reboot, before it boots into android? If yes, the problem is in android or the ROM you flashed. If no, I'm afraid your backlight may have died. That happened to me AND my sister's s3.
Also, take it into a pitch black room and see if you can see the faintest of backlight on your phone. When my backlight went, I could see everything in a pitch black room, like it was on -20 brightness.
Sent from my SCH-I535 using Tapatalk 2
I had that exact same problem. Although mine was because the version of CM 10.1 wasn't compatible with the custom kernel I was using, do you think that has anything to do with it?
Sent from my SCH-I535 using xda app-developers app

wth!!! blue screen then fade to black

So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first
Wonder if the tablet or the battery overheated. Let it sit on the charger overnight. Hope that is all it was.
I honestly think it was the game...i got the tablet to boot into recovery and then rebooted it.so then i started to play the game again and bang blue screen. Same process, reboot into recovery and record....i could not get the tab to just turn on. After the last time i got it back on i have watched 3 hours of straight video and no problems.this was strange i have never had a device do this so we will see what happens.i uninstalled the game to be on the safe side
I'm just wondering if perhaps you are using Nova Launcher. I have had a blue screen 2 times now and on this last one yesterday it coincided with an update for Nova (play store was on auto update...) I managed to reboot with home and power button.
Yeah actually i am using nova...i use it on my g3 and nexus 7 too...I'll have to look into that thanks
Me too
wojo797 said:
So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first
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Click to collapse
Just chimming in to say me too. Mine doesn't fade to black though, it just stays blue until I hit the power button then goes black and reboots. A few times it stayed blue until I held the power and volume buttons and rebooted like you did. I came here to try and find the stock rom for the At&t 12.2 and happened to see your comment. Nothing I have tried works. I used rom manager to fix permissions but with certain apps it just does not want to run right.
Hey! I get the exact same thing when playing Boom Beach. Im also using Nova Launcher. The screen goes blue, then fades to black and I have to reboot into recovery to get the tablet to turn back on. I havent played Injustice enough to notice it with that game, and I dont see it happen with Clash of Clans, or any other non intensive game. I chalked it up to overheating, but the Nova Launcher bit seems to be a common issue with us as well. Maybe it's Nova?
Eliphion said:
Hey! I get the exact same thing when playing Boom Beach. Im also using Nova Launcher. The screen goes blue, then fades to black and I have to reboot into recovery to get the tablet to turn back on. I havent played Injustice enough to notice it with that game, and I dont see it happen with Clash of Clans, or any other non intensive game. I chalked it up to overheating, but the Nova Launcher bit seems to be a common issue with us as well. Maybe it's Nova?
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Click to collapse
well i have not used nova on my 907a but i have notice the more farr you go form stock the more unstable the tablet behaves. at this point im just on stock rooted after trying several modes, I will stay like this until IF EVER some one builts a nice room for us.
Blue Screen On SamSung Galaxy Tab Pro 12.2 AT&T
wojo797 said:
So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first
Click to expand...
Click to collapse
Just wanted to tell everyone else I'm having the same issue too. This started last week while I was in class using Samsung App Hword 2014 for a class report I made sure to save what I was doing but didn't save the 2nd half of my report. When I got the BLUE SCREEN OF DEATH..Last night I was playing Assassin's Creed Pirates and a few hours ago had this Tab crash on me with the BLUE SCREEN OF DEATH... Oh I also forgot to say that sometime it doesn't show key pad when you wake up the tablet for some reason I think Samsung needs to roll out an update fix for this.So anyone can get access to you tablet even if your tablet is setup for security key pin.
I hope this helps.
I did a chat with Samsung and they told me to clean my cache go to recovery mode.
power off the tablet, then hold the vol. up home button and power. That brings you to the recovery mode use the vol.button to clear cache and then reboot. I'm still testing it out. Seeing if this happens again but most likely will be returning it because I got a defective Samsung Galaxy Tab Pro 12.2 32 gig AT&T..
I recommend register your tablet on Samsung web site and report this I got a clam ID for record on my account. I think Samsung knows about this because they also said if my screen went from blue to black. Mine was stuck on blue and it rebooted.:highfive::laugh:
Same issue I was having. It was really bad after a while. Every few minutes or so. The tablet was unusable. I sent it back to Samsung to be fixed. I haven't had a single crash since I got it back. It seems to be a ATT version issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I have the same issue. Maybe due to xposes framework. It does seem to get more unstable after root. I may go back to stock and see how it performs. Then only apply root.
Try going to developer options and unchecking force GPU rendering
I continue to have this issue about 5 to 20 times a day using any game or app that is resource hungry. Usually the minute I get the BSoD I hold the power button and home button until it reboots. I'm completely stock, no root.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
I contacted samsung and they are claiming they had no complaints...they recommended a restore .so i tried it, i then had it go blue on me while reading a book...so I'm calling tomorrow and recommend everyone on here experiencing this to contact them...this is bs
The AT&T version has a flaw that they don't want to admit until you complain about it. I have not had any issues since I sent it in for repair.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I have the same problem with mine and have sent it into samsung twice now with neither time fixing the issue
FYI - I had the same issue on a brand new, totally stock, 2 hour old Note. I had it for a week and it would blue->reboot at least once per day. I took it back to AT&T and swapped it out. I've had the replacement for 3 weeks now and it hasn't happened once.
Just sent mine back to Samsung... Should arrive there today... Hopefully they fix it
OK they closed my ticket... Replaced the LCD on my note and is being shipped back. I will keep this thread updated... I don't think it was the LCD but I could be wrong and that is a expensive repair for them to do just for the hell of it. So hopefully this fixes it.
wojo797 said:
OK they closed my ticket... Replaced the LCD on my note and is being shipped back. I will keep this thread updated... I don't think it was the LCD but I could be wrong and that is a expensive repair for them to do just for the hell of it. So hopefully this fixes it.
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Click to collapse
Interesting. That's not what they replaced on mine. They replaced some part that gets updates from AT&T. They said it wouldn't update and that's what was causing the blue screen crash.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

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