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Does anyone have problems in the “return” key like me？

I always need to touch the Return key for 2-3 times to make it work, sometimes it doesnt work at all and I have to use Home key instead...
Is it a common software problem or it's just my cappy ?

It happens to me with any rom/kernel etc.
I don't know if it is software or hardware related, my back/return key is irresponsive almost everytime, speccially whe the softkeys backlight is off

I have the same problem especially when the backlight is off.
Sent from my SAMSUNG-SGH-I897 using XDA App

I dont think there is anything wrong with the hardware or software that has to do with this button i just think its the way the phone was designed. I have issues too sometimes with it. Really you just have to hit it in exactly the right spot and it works every time. Play aroundwith it and youll probably notice its fine you just have to hit it in the right spot. Still its frustrating i know. Ive just started planting my whole thumb print on that sucker and it works every time.
Sent from my SAMSUNG-SGH-I897 using XDA App

Yup, I hate it, I've played with a Samsung Fascinate and it's return button is so responsive, it's hard to believe it's anything else but a hardware problem.

the problem is that, why are all the other three keys work every time? ive tested in LCD TEST MODE and it seems like if you touch it fast it wont response while the other buttons have no problem like this
Sent from my SAMSUNG-SGH-I897 using XDA App

if it always works like this, i can still tolerate it, what i really worried about is that maybe one day it will be totally broken.
Sent from my SAMSUNG-SGH-I897 using XDA App

Well, I went to the repair store and they are aware of this issue. Is a hardware issue. The phone works this way. Its frustating because all other buttons works fine except return. I had an unlocked T-Mo Vibrant with Att, which BTW, works with ATT 3G service, and all of the bottons were very responsive, they even have a better lighted keypad. I suppose this is a design fault.

yep, vibrant and fascinate has brighter back light than cappy
Sent from my SAMSUNG-SGH-I897 using XDA App

did they mentioned how r they gonna solve this?
Sent from my SAMSUNG-SGH-I897 using XDA App

Same problem here. It's completely non-functional if the phone is behind the window of my armband. All the other buttons work, though the home button is a bit touchy too.
Sent from my SAMSUNG-SGH-I897 using XDA App

Well mine has the same problem too, even the home button is like that. I tried with 3 Captivates and they are all the same. I just don't understand why people in this forum never bring this problem up before (seriously). Well, it is not something like very annoying, but we should get better that this!!!

When I called samsung about this back in September after having this phone for two months the tech said.........get this, that the home and return buttons required a double tap due to the location to avoid backing out of apps like the browser and apps that require alot of lower screen use. I dont even believe it a little bit but who knows maybe I am wrong. All I do know is that all three of the captivates we have require at LEAST two taps, I dont think we are going to make samsung admit to to many more actual issues with this device.
Sent from my SAMSUNG-SGH-I897 using XDA App

i have learned on mine, that if i swype any of the keys from the top left down to the bottom right all the buttons work 100% of the time.. but that may just be mine

cppc said:
Well mine has the same problem too, even the home button is like that. I tried with 3 Captivates and they are all the same. I just don't understand why people in this forum never bring this problem up before (seriously). Well, it is not something like very annoying, but we should get better that this!!!
Click to expand...
Click to collapse
Really, we deserve better than this. Malfunction in GPS is even less important than this issue, we can live without GPS, but can never live with a stupid back bottom. I really cant understand, how did the Samsung guys even let this design get through the quality test...

No problems with either of mine..I've 2 exactly the same date and both work fine with a light touch on all of the buttons..both of mine are the 9-4-2010 model with the JH7 firmware installed.
Mac

same issue.. annoys me a lot. I'm thinking I should abuse the Home key and just use a task killer lol

Same here. I notice it is much worse when my hands are dry (my skin is always dry anyway). If I dampen my finger (like, you know, licking it) it responds much better. It almost seems like it doesn't register capacitance as well in that area (really, all the buttons for me), but for some reason the rest of the screen is fine. It is rather irritating at times, but I deal with it. They'd probably have to replace the whole screen to fix it, and I don't see that happening.

No problem here, and on any other Captivate I try.
Sent from my SAMSUNG-SGH-I897 using XDA App

I have just the opposite problem with the search button. It has a mind of its own. I won't be touching a button or the screen and the stupid search comes up. It is really starting to get annoying. I was happy at first with the captivate, but this will be my last Samsung phone. They make things with nice hardware but their software and build quality is pretty craptacular. Talk about a piece of junk.

Keyboard/screen acting funny.

I have a strange problem. Occasionally my phone will refuse to let me type a letter. It generally happens towards the bottom right of the screen. However that isn't always the case. For instance I wanted to press the letter N today but it refused to let me. It would press every key around it but it wouldn't press N unless I tried multiple times. I have a screen protector on if that makes a difference. It really is annoying. Is my screen possibly defective?
Sent from my ADR6400L using XDA Premium App

Sometimes this happens to me when gunk and dirt build up on the screen. Usually I just take my shirt and wipe it off real good and it works like it's supposed to.
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Alrighty. I'll give it a shot. Thanks.
Sent from my ADR6400L using XDA Premium App

Could also be something under the screen protector messing with the capacitance. Maybe a small air bubble that gets pushed out of the way when you repeatedly try tapping there. Just a thought. If it's not a hassle, I would try using the thing for a day sans protector and see if the issue replicates. If anything. it will eliminate the screen protector as a possible source of the problem. I'd gather, if you aren't rooted and running a custom ROM and the problem still exists in the absence of a screen protector, it is a manufacturing defect.

FatTony666 said:
Could also be something under the screen protector messing with the capacitance. Maybe a small air bubble that gets pushed out of the way when you repeatedly try tapping there. Just a thought. If it's not a hassle, I would try using the thing for a day sans protector and see if the issue replicates. If anything. it will eliminate the screen protector as a possible source of the problem. I'd gather, if you aren't rooted and running a custom ROM and the problem still exists in the absence of a screen protector, it is a manufacturing defect.
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Click to collapse
I am having the same problem and have had little gremlins like this come up. My phone is rooted by the way so if it is a manufacturing defect then I guess I am up the creek (voided warranty). It is annoying to say the least my t, y g h and v and b keys react as if they were not on the keyboard at all. Luckily the word recognition helps out but its frustrating. I have had more problems with this android phone than I ever had with my windows HD2. I miss that phone...no worries ever.

I would really advise you to exchange your phone for a new one if you are having problems with the touch screen this early on. Manufacturing defects like that don't go away and can only get worse. You can still return/exchange your phone if you are rooted, you just have to return it to stock before you do so.

This has been happening to myself and several others, and there have been a few touchscreen problem-related threads on here and other forums. the letters I can't type are fairly random but it usually seems to be t, s, and some vowels. it's either a software or hardware issue, since it is completely random and the problem fixes itself when you begin typing another word.
you can also try pressing the letter with your whole finger instead of the tip. it seems to work more often than pressing the letter 20 times before you flip out.
Anyone with this problem, is the touchscreen ever not responsive with anything else?
SamOliver said:
I would really advise you to exchange your phone for a new one if you are having problems with the touch screen this early on. Manufacturing defects like that don't go away and can only get worse. You can still return/exchange your phone if you are rooted, you just have to return it to stock before you do so.
Click to expand...
Click to collapse
I thought about exchanging it but after reading all the issues other people have with replacement phones (or their first, even), I'm not sure I want to take the chance especially if it's a software issue.

Happens to me to, I am rooted and running a custom rom. It's a problem with the HTC keyboard. If it happens just hit the back button then bring the keyboard back up. Or install a new keyboard from the market like Better Keyboard.
Sent from my ADR6400L using XDA Premium App

jeremyx2 said:
Happens to me to, I am rooted and running a custom rom. It's a problem with the HTC keyboard. If it happens just hit the back button then bring the keyboard back up. Or install a new keyboard from the market like Better Keyboard.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
I've been using the gingerbread keyboard since I got the phone and still have the same issues.

jeremyx2 said:
Happens to me to, I am rooted and running a custom rom. It's a problem with the HTC keyboard. If it happens just hit the back button then bring the keyboard back up. Or install a new keyboard from the market like Better Keyboard.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Not true, had this problem on my Fascinate before the Thunderbolt.

Something stupid to check, do you have wavelauncher installed? That was giving me fits for awhile before i figured it out. anything by the bottom of the screen just wouldnt work.

[Q] Does the Sensation blow, or do I have a Faulty device?

I have had my sensation for a couple of weeks now and it is proving to be one of the worst HTC phones I have ever owned. I am beginning to become concerned that I may have a faulty device, as my complaints about the phone are really starting to mount up. I will list a few off the top of my head and you can tell me if this is normal behavior:
Unlocking the device: Sliding the ring up to unlock the device can take as many as 3 or 4 attempts at times no matter how deliberately I attempt to do so.
Bluetooth Audio: If I connect to my car for both phone and music, then disconnect, then connect to my bluetooth headphones, then disconnect, then get back in my car, the phone bluetooth will connect, but not the media. This is solved by long clicking the bluetooth connection under bluetooth settings and going into options,then unchecking and rechecking the media box. (annoying and not a problem on either my nexus 1 or MT4G)
The phone is slow: Like way slower than either my nexus 1 or MT4g
Restarting the phone: When I long press the power button and select restart, the phone will turn off... but not back on without several presses of the power button.
Data Connection: I have, on more than one occasion lost my data connection in a 4g area to the point where all data is lost. No 2g, no g... nothing. No icon in the status bar. I have tried entering and exiting airplane mode to restart it, among other things. Reboot seems to be the only solution.
Call Waiting: The phone has, on more than one occasion, refused to let me switch calls when I receive call waiting.
Force Closes: I have received more force closes on this device with a variety of applications, than I have on any other android device that I have owned. To the point where I did a factory reset of the device to see if that would clear things up. It did not.
Line through non HTC Widgets: I get seemingly random horizontal static lines through random non htc widgets sporadically. Sometimes a reboot rectifies this, other times the widget needs to be removed ad readded.
That seems to be all I can think of at the moment. I eagerly await your responses.

Yeah, I'd get it exchanged. That's not even close to a satisfactory experience.

I also get a few unlock attempts.
The data network its extremely slow like 3g our less while on 4g outside with full strength in signal bars.
I also don't get a restart when selecting that and I just sts off completely and have to hold the power button to turn it on.
do you hear a noise if you press in the screen with a bit of effort? I don't know if its just my phone our a common sound.
Sent from my HTC Sensation 4G using Tapatalk

I've had the Sensation since June 8th, I've had the static lines in the Widgets but none of the other problems. My lock rings works every time. I also came from the Nexus One so I never had Sense, I think it's a bit laggy but my apps open up just as fast as the N1. My phone fully shuts down and restarts everytime (I do it daily, it's a carryover from the BB world lol) Bluetooth works great too.
If I were you, I would get a new phone, something doesn't seem right with yours.

I have been keeping silent about it for the most part but I'm in the same boat with you on a few of those things. I don't use bt so I dunno about that nor do I have the line through the widgets issue. But my touchscreen sucks balls. It takes forever to unlock the phone, it just doesn't register my swipe up no matter how slow I go. Also in general my touchscreen is just weak. Tons of my swipes are registered as taps so apps or links are opened. I also have the data stall issue. I have read through the supposed fixes for people with similar problems but nothing fixes my issue. The lockscreen issue started a week after getting it, and happened until I did a factory reset. It then worked for another week before the issues showed up again. My sister has a sensation too and has the same touchscreen issues as me. I have been holding off, hoping htc would send out a big fix update, but damn it is depressing. I have already mentally prepared myself for giving this to my wife in september and using her upgrade to pick up a Hercules. I really hope some updates change my mind.
Sent from my HTC Sensation 4G using XDA App

Can someone please let me know if you can hear the plastic parts of the phone rub when you press down in the screen? I have noticed if I press around the screen with about the same force of scaring snapping your fingers or less the phone makes a sound of what I think is the source between the screen and the edge frame of the phone. I first thought that was the reason why the unlock took a few tries.
either that or I think maybe a small air pocket caused by a spec if dirt was why the unlock want working since its almost right on it. It also works better if I grab the left side of the ring then the right that has that tiny pocket. But still I noticed the huge end call and call button I have to press on it a few times to get a response. I press it far left but near the air bubble that's why I didn't think that would cause any touch problems with the unlock ring.
Sent from my HTC Sensation 4G using Tapatalk

I am having the lock screen issue , my 3rd phone, all three did it after a few days to a week. I do have the Bluetooth problem as well. I have a jawbone jambox and i can only get media to connect after initial pair. I always unpaired and paired again to fix the problem, i'll try your method next. I think the reason you cant change calls has to do with the touchscreen issues. I am waiting also for an update. The really really messed up thing is that HTC says they know nothing of theses issues, so a fix could be a long way off.

Thanks for the responses. I have had the phone for about 3 weeks and have been holding my tongue. The OP is a copy of the e-mail I sent to HTC that I have yet to get a response to. I will post HTC's response as soon as I get it. I was happy to see that some other countries received an update that fixed a few things, but really I just want to see if CM7 can rectify most if not all of these issues. I have been playing the waiting game, but might just throw in the towel and return it before my 30 days are up (CA).

marclais said:
The OP is a copy of the e-mail I sent to HTC that I have yet to get a response to. I will post HTC's response as soon as I get it.
Click to expand...
Click to collapse
What is the op you are referring to if I may ask?
Sent from my HTC Sensation 4G using Tapatalk

While I do notice most things are slower than on my Nexus One, some things are just incredibly faster. Theres no denying that web browsing on the Sensation is some of the best I've ever used.

Tacjim said:
My phone fully shuts down and restarts everytime (I do it daily, it's a carryover from the BB world lol)
Click to expand...
Click to collapse
Is there a setting for this? I loved this setting on my BlackBerry.

Has anyone noticed if you have to weather as ur lockscreen back ground and the temp is 100 and above, all you see is the last 2 numbers cuz the 1 is right on the edge of the screen.
Sent from my HTC Sensation 4G using XDA Premium App

D200P13 said:
What is the op you are referring to if I may ask?
Sent from my HTC Sensation 4G using Tapatalk
Click to expand...
Click to collapse
The op, meaning original post. He's saying its a copy of what he sent to htc
Sent from my HTC Sensation 4G using XDA Premium App

ptaylor09 said:
Has anyone noticed if you have to weather as ur lockscreen back ground and the temp is 100 and above, all you see is the last 2 numbers cuz the 1 is right on the edge of the screen.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Yeah, noticed it da first day I got da fone...kinda annoying bt oh well, atleast when I unlock I can c the whole temp. Not that big of a deal atm bt a fix would b nice
Sent from my HTC Sensation 4G using XDA Premium App

Ive had my sensation for about a month and its still working fine. Im having non of the problems you said other than the power button not working rite but must of the time i get it on the first try. You should get a replacement

piimp said:
Yeah, noticed it da first day I got da fone...kinda annoying bt oh well, atleast when I unlock I can c the whole temp. Not that big of a deal atm bt a fix would b nice
Sent from my HTC Sensation 4G using XDA Premium App
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Click to collapse
It is annoying. I mean why in the hell would they ist leave it like that... they really got lazy.
Sent from my demonSPEED! Glacier using XDA Premium App

well, first full reset and retest. if it persists, then ya exchange it. my lock ring is so smooth i pull it up and play with it while bored. spin circles around the sun (weather lock screen) then either let go to unlock or put it back at the bottom. can do the same with all 4 app shortcuts. one flick up with 3/4 of the ring revealed and its unlocked.
edit: phone is 3 weeks old, multiple widgets and full of apps, stock launcher.

Should I give up my sensation?

my first sensation decided to troll me and wouldn't turn on whatsoever . stupid people at tmobile told me that it needed to charge and I was like
" no I just rely on the power of love" I.had to bring it in to prove to them that I fully charged it and it still didn't turn on.
I got my replacement yesterday and I am still disappointed. The phone reboots itself at least once a day. Sometimes the touch screen just doesn't work until I pull the battery. They're too many deathgrips . And I already have two dead pixels .
ive tried everything on the forums and this still happens. Should I just sell this thing and get the MT4G Slide?
BSent from my HTC Sensation 4G using XDA App

If you're having that many issues, than I would go for the my4g slide. Sorry you kept getting crappy phones
Sent from my HTC Sensation 4G using XDA App

Besides the switching off and the dead pixels, i think the problems can be ironed out with a nice new rom, I don't want to tell you to get rid of it, then a whole host of great rom's come out and it's the next biggest thing!
Because then you will be pissed, but i've noticed a few issues myself.
Icon's change to generic after a reboot (not all just some) - remove and replace.
Buttons become unresponsive - swipe screen and press a button on a dif page.
Reboot for no reason - i have no idea why this happens ?
Phone lags, slower than DHD running same rom - wait for the roms to come in.
There are a few other problems but these are the ones which annoy the hell out of me, i'd speak to the people you got the phone off and make sure you get a working one this time, complain until your blue in the face and you will normally get what you want, get them to test out the issues which have occured for other people as well as the ones which you have experienced.
Good luck man.

Third time should be a charm. I say give it one last try. My first one was almost perfect, but this second one hit the spot.

Paging Dr B said:
Third time should be a charm. I say give it one last try. My first one was almost perfect, but this second one hit the spot.
Click to expand...
Click to collapse
First and last one, perfect except the lag thing (data lagged too), Asian ROM, bought in Austria.
Don't give up, give it another try, I think the reboot thing happens on branded devices? Mine is unbranded and Sense rebooted on me twice, not the whole phone, and my touchscreen doesn't have any issue.
f.

forelli said:
First and last one, perfect except the lag thing (data lagged too), Asian ROM, bought in Austria.
Don't give up, give it another try, I think the reboot thing happens on branded devices? Mine is unbranded and Sense rebooted on me twice, not the whole phone, and my touchscreen doesn't have any issue.
f.
Click to expand...
Click to collapse
Honesty, I've haven't seen any performance issues other than what most people mention like death grip,horrible battery and dust under screen. I'm still lukewarm about keeping it. I love the phone but the issues above shouldn't be on this type of phone. Then you add in your issues then it makes it even worse.
Sent from my HTC Sensation 4G using XDA App

Ill wait for a new rom and see.
I hope that it's just my phone and not all the sensations
Sent from my HTC Sensation 4G using XDA App

Just do what ever makes you happy.
Sent from my HTC Sensation 4G using XDA Premium App

humpinbaybays said:
Ill wait for a new rom and see.
I hope that it's just my phone and not all the sensations
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
It's definitely not all sensations. My 3rd one has no issues. No dust, dead pixels, unresponsive screens, ect.
Sent from my HTC Sensation 4G using XDA App

Screw waiting for a rom to see if the problem "might" go away, return it and get another.

Ugh, sounds like the G2x. I have had 0 "real" issues with my sensation. No lag, no touch screen issues, no dust issues. I HAVE seen the death grip for wifi, and have seen dips in wifi signal just turning it to landscape. No biggies there, don't hold my phone that way, and the signal comes right back up.
I've seen some squiggly line issues on widgets that appear to be a resolution issue. Easy fix when it happens.
I did have about 3 odd reboots over about 2 days, again seemingly linked to landscape mode switching. A factory reset fixed those. Oddly, as soon as I did that factory reset was when I had the very first squiggly line issue. Eh. *shrug*
In all, it's fast and wonderful and I love it
Oh, and my only other real complaint, low volume was fixed quite nicely by the app Volume+
If its not working properly, send it back. I went through 4 G2x's cause of random reboots and BlackSOD while charging. When they stopped wanting to replace em and wanting me to wait til "summer" for an update, I made em send me a Sensation. Sadly, not free, BUT a full upgrade I was not due for. I sold the last G2x for more than the upgrade cost me so I made a little on the deal.

I would just go get another one. I wonder why so many people are having randomly rebooting phones?

I hear you man, my first 2 sensation 4g (tmobile USA) were so messed up, the ring to unlock will not respond, the phone was so laggy, when I wanted to swipe the home screen to a different page it would open an app instead, the diaper was not responsive, phone was getting warm and stuff like that. I'm now on my 3rd sensation and so far so good. It's been 3 weeks now as oppose to 1 week for each of my first two sensation. I haven't had any issues with my current sensation, although it lags a little bif from time to time when I swipe the home screen but hopefully HTC will fix it. I myself am an HTC fan, but I think I'll get the Samsung Hercules when it comes out. As much as I like my sensation, it's not as fast I thought it would be. It doesn't feel dual core speedy to me. Don't get me wrong it's definitely fast, but then again when you compare it to the G2x and the SGS2 ( sorry to compare but they're all dual core top phone so it's inevitable to compare) it's falling behind in terms of pure speed.
,

barondebxl said:
I hear you man, my first 2 sensation 4g (tmobile USA) were so messed up, the ring to unlock will not respond, the phone was so laggy, when I wanted to swipe the home screen to a different page it would open an app instead, the diaper was not responsive, phone was getting warm and stuff like that. I'm now on my 3rd sensation and so far so good. It's been 3 weeks now as oppose to 1 week for each of my first two sensation. I haven't had any issues with my current sensation, although it lags a little bif from time to time when I swipe the home screen but hopefully HTC will fix it. I myself am an HTC fan, but I think I'll get the Samsung Hercules when it comes out. As much as I like my sensation, it's not as fast I thought it would be. It doesn't feel dual core speedy to me. Don't get me wrong it's definitely fast, but then again when you compare it to the G2x and the SGS2 ( sorry to compare but they're all dual core top phone so it's inevitable to compare) it's falling behind in terms of pure speed.
,
Click to expand...
Click to collapse
maybe it was too big

Lol! Yes indeed, the infamous diaper.

ugh
i think ill sell this new one and get a MT4G Slide

Power Button issue (hardware)

My power button at first seemed like it was being affected by the screenshot bug (i.e. one press, the screen would turn off and then back on) but it eventually got to the point where it won't work at all and almost seems stuck. When I take the battery out and put it back in, the phone turns on immediately, as if it's being pressed. Any way I can clean or maybe tinker with the button without hurting it?
Right now I'm using the button remapper and leaving the power button as power, and volume up as power as well. I tried to disable the power button altogether, but then my phone crashes and I have to reflash the rom to get back to working...

See my post in the General forum.
Sent from my HTC Sensation 4G using XDA App

I had the same problem last week.Phone repaired in HTC service center for free.They changed big flat cable.....Hope this helps you....

Yeah, I went ahead and dug into it some more, got straight down to the power button itself, and I think the ribbon cable or the button itself must have gone bad. So for now I went a head and removed the button so it won't bother me. Now I find out they don't even sell replacements yet Dx haha, opps.
I would send it to HTC but I'd rather take care of this in my own way that way 1. I don't have to flash to stock, etc. and 2. because I don't feel like being without my baby.
Thanks for the help ^.^
EDIT:...opps. Forgot I kinda need the button to you know...turn the phone on. Glad I got adb lol.

It's a hardware problem, not software, so return it to the reseller or let HTC pick it up at home for you so they can repair it

Does anybody know when they're going to be selling replacement power buttons? Like I said, I'd really rather just keep my phone instead of sending it off...too much hassle for me.

aw1974 said:
See my post in the General forum.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Two thread, same problem, same title but at difference section. Seems like someone did not do searching first >¦[
Sent from my HTC Sensation Z710e using XDA App