Hello,
I bought a SquareTrade warranty before unlocking the TF700, installing CROMI etc. It's been almost 3 weeks now and the device feels ok, so I'm feeling that chances are I will never actually need the warranty. I'm not that worried about accidental drops as I use it almost exclusively at home and am very careful with all my gadgets in general (I've never had a portable device break from a drop in more than 15 years of laptop/mobile phone usage). I basically got the warranty for fear of inferior quality control on this particular device leading to a hardware failure and Asus voiding the warranty after unlocking the device.
Would you say that if such a problem hasn't occured yet, it's worth canceling the SquareTrade warranty? I'm still within the 30 day cancellation period for a full refund. Or do you think that hardware failures of any kind are quite likely further own the road so it's worth keeping it? Again, I'm not talking about accidental drops or any other user errors, I'm talking about the tablet failing because of poor quality / inferior components (an example would be those black lines that appeared in the middle of a video review on a side-by-side comparison with the Samsung Galaxy Note Tab). What has your experience been, especially those that have had the device for more than a couple of months?
Thanks.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
To start off: an insurance is just that -- it's meant more for the peace of mind than for breakdown risk (they make money off you, so that math and statistics). I'd say the chances of your 700 developing a problem de novo is very slim. I've had mine since about three weeks before it went retail (no typo), and it's been doing great. I do have random reboots since I screwed around a bit too enthusiastically and the occasional black line across the screen, but that is a renderer problem and is unlikely to worsen with time (unless ASUS screw up the software part even more).
EDIT: I've only insured a digital device once -- ended up paying for an entire year and never needing anything. Pure moneymaking scheme.
TL;DR: Ditch the warranty.
I never insure any devices. It's a pure scam. Most manufacturers will replace if within warranty even if you unlock the Asus I know people who have had it replaced from accidental damage.
Thanks for your responses. Just one question regarding those black lines. I'm not referring to the flashing ones that were introduced by jelly bean, but rather the permanent ones that appeared on that video review that I mentioned (I'll find the link and post it here). Any thoughts on that? It seemed like a permanent hardware failure. Is it really safe to assume that Asus would cover something like that even in an unlocked device (given that it is obviously not caused by the unlocking but is hardware related)?
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
airmark said:
Thanks for your responses. Just one question regarding those black lines. I'm not referring to the flashing ones that were introduced by jelly bean, but rather the permanent ones that appeared on that video review that I mentioned (I'll find the link and post it here). Any thoughts on that? It seemed like a permanent hardware failure. Is it really safe to assume that Asus would cover something like that even in an unlocked device (given that it is obviously not caused by the unlocking but is hardware related)?
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
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I do not know where you are from, but here in Holland (or rather in the EU), my lawyer would string up their balls alongside the Central Station's monumental front. Hehehe. You are right in that those black lines seem to be derived from some kind of underlying (and thus permanent) hardware issue. I've never actually seen them, either in real life or on a review, although I believe you on your word that somewhere, somehow a 700 suffers from it. That doesn't really surprise me, given ASUS'track record in Q&A. :cyclops: Depending on your location and verbal proficiency, you should have close to no issues at all when RMA in the previously-granted warranty period for such reasons.
MartyHulskemper said:
I do not know where you are from, but here in Holland (or rather in the EU), my lawyer would string up their balls alongside the Central Station's monumental front. Hehehe. You are right in that those black lines seem to be derived from some kind of underlying (and thus permanent) hardware issue. I've never actually seen them, either in real life or on a review, although I believe you on your word that somewhere, somehow a 700 suffers from it. That doesn't really surprise me, given ASUS'track record in Q&A. :cyclops: Depending on your location and verbal proficiency, you should have close to no issues at all when RMA in the previously-granted warranty period for such reasons.
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Hehe... I actually bought it in the US and one would assume that customer service should be top notch over there, no? Anyway, this is the video I was referring to:
http://www.google.co.uk/url?sa=t&rc...=FzmPwfs__pa-kwhYKnTDxg&bvm=bv.41248874,d.d2k
Look at around 14:50 when the two horizontal lines first appear (the reviewer mentions them a few seconds later) and they stay there for the remaining if the review. This video combined with Asus voiding the warranty after unlocking is pretty much why I got that square trade warranty, as I'm this case the tablet didn't have any issues for a month of testing and reviewing until it "bit the dust right in the middle of the review" (the reviewer's words towards the end of the video).
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I understand your concern, but whatever that may be, it's probably hardware-related. It was an early review, so I hope they sent him a preproduction model.
If they were even worse than the actual production models, it sure must have sucked balls to review them.
In things like this if you take someones advice and something goes wrong.. they ditch you. Unless I missed it to this day anyone with a rooted/unlocked tab that sent it in for repairs never got it back the same way. Just relocked and unrooted.
But if your device is stock then SquareTrade to me is worthless unless you got a 3y. I do read some having problems after 3w-2months. There's just to many "and by many I mean compared to other tablets" to ignore it. Now me I would not get Squaretrade unless its a 3 y then I would keep it buts this is what I..ME.. would do.
MartyHulskemper said:
I understand your concern, but whatever that may be, it's probably hardware-related.
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So, does that mean that Asus would cover it? despite being unlocked?
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Zeblade said:
In things like this if you take someones advice and something goes wrong.. they ditch you. Unless I missed it to this day anyone with a rooted/unlocked tab that sent it in for repairs never got it back the same way. Just relocked and unrooted.
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You mean when they sent it back to Asus? Does that mean that in a hardware failure Asus would fix it and then relock/unroot it? That's not too bad. If my tablet had a hardware failure and I can have it fixed under Asus warranty at a cost of having to re-unlock it and reinstall everything, I can live with that. What I was worried (and got the ST warranty for) is that Asus wouldn't cover anything once it's unlocked.
Zeblade said:
But if your device is stock then SquareTrade to me is worthless unless you got a 3y. I do read some having problems after 3w-2months. There's just to many "and by many I mean compared to other tablets" to ignore it. Now me I would not get Squaretrade unless its a 3 y then I would keep it buts this is what I..ME.. would do.
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Why 3y? I got a 2yr as it was the best value (the 3rd year cost more than the second and by year 3 it will be obsolete anyway).
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Related
Hi,
I bought a transformer about 8 months ago and barely been able to use it for the last 3 months due to the nightmare ICS update. I feel like I have given ASUS enough time to provide a solution to the tablet resetting 5 times an hour and getting stuck doing it.
I don't want to downgrade to HC because I decided to buy the transformer as I knew it would eventually be upgraded to ICS and so I want what I paid for... I also don't want to void my warranty by putting on a custom rom.
Does anybody have any advice about getting a refund from the retailer? The sale of goods act seems to refer to items that were faulty at time of purchase, I don't know what the deal is with something that the manufacturer updates and cripples?
Thanks!
I think your out of luck if it has been 8 months. Used transformers still sell for well over 300$ (~200uk) so it would not be that much of a loss just to sell it rather than return it. You might also want to try to factory reset or reapply the update before you lose all hope for the transformer
What series is your transformer? My B90 is very smooth on ics and no issues at all.
Sent from my Transformer TF101 using xda premium
Surely if it is resetting 5 times a hour then this is a good reason to send it in for repair, or it makes no sense preserving your warranty......
Trying a custom rom is not so difficult and also with the tools and help on this forum you can easily get back to stock.
Also, just a thought, I work in a technical service role and train customers , during training I often hear that people are having problems but look for workarounds etc - I then explain that if they dont report these things then we think all is well and nothing will change. I am sure that if you call for an RMA then they will sort out your problem, ok, you will lose your transformer for a while but 5 resets an hour make it fairly unusable in my books.
Just my thoughts
Sent from my Transformer TF101 using xda app-developers app
hi,I bought a transfomer about 8 months ago and barely been able to use it for the last months due to the nightmare ICS update. I feel like I have given ASUS enough time to provide a solution to the tablet resetting 5 times an hour and getting stuck doing it.
I don't want to downgrade to HC because I decided to buy the transformer as I knew it would eventually be upgraded to ICS and so I want what I paid for... I also don't want to void my warranty by putting on a custom rom.
Does anybody have any advice about getting a refund from the retailer? The sale of goods act seems to refer to items that were faulty at time of purchase, I don't know what the deal is with something that the manufacturer updates and cripples?
Thanks!
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Click to collapse
I work for Comet in the U.K and the main issue that you have is that the problem is software related and not hardware related. The policy for grey goods is that if the hardware is faulty within the first 48 hours then you would normally be entitled to a refund/exchange......after 48 hours it has to be sent for repair. Software however is not part of the manufacturers gtee. This is because 1. its not the manufacturers software (which i can understand with Windows but Androids a totally different ball game as its modified extensively by some of the manufacturers) & 2. because it could be down to something the user has done to corrupt it. So bah to the consumer - its not our fault - wash our hands - cheers for your cash £$£$£
The only realistic option is RMA.........and for what its worth, its the manufacturers that dictate the returns policies. Only massive retailer like Tesco etc can absorb the costings of being able just to swap things over without testing and make up their own rules (ie chuck it in the compactor - and yes i was a manager for them aswell so know how they work)
Personally i RMA'd myself via the Asus UK online web form.......way way faster.
Theres a fair bit of paperwork involved at retail level and you have no control over when its dispatched.
I had a courier sent to me within 48hours........through the retailer it would have taken around 5 days just for pick up!..........+ they send you all the online tracking details for DHL..........the retailer gets NOTHING. Turnaround time for me was fast.......collected Tuesday & returned Friday. Via the Chez Republic!
Im not suggesting you do it but tbh if theres not much of your gtee left then i would be tempted to get some custom love onto it for a better experience. Send it first though just to be on the safe side and confirm its not hardware.
I think you should just attempt an RMA, then install custom firmware when you insure that all hardware is working.
ToD
hi,
i bought my tf700 at a bestbuy in portland. i still have this whole month for returning the tablet and i am looking for potentially deal breaking defects... one thing i am worried about is that if i unlock it, i cannot "technically" return the tablet anymore because it cant be relocked... so how likely do you think it is that best buy will notice that i am returning an unlocked tablet?
How about checking it for these deal breaking defects before you unlock it?
Edit:
Also, it's not about whether or not they'll notice it, it's whether or not you should return an unlocked tablet. Which you shouldn't.
Einride said:
How about checking it for these deal breaking defects before you unlock it?
Edit:
Also, it's not about whether or not they'll notice it, it's whether or not you should return an unlocked tablet. Which you shouldn't.
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i understand this. but i am not going to argue about ethics when a $500 product has been conveniently pushed into the market with rampant cases of defects/software issues/ota failures. besides afaik best buy will not lose anything on the replacement. a defective tablet is the vendor's fault. further, unlocking the bootloader hardly does any damage to the tablet itself. asus can easily relock it if it wants - such cases are well known for primes gone in for repair.
i am just asking for experiences of people. it does not make me happy to do this either. but its $500 afterall
You're talking about returning it within a month, which seems to be the store's return policy. If you then return it, Asus plays no part in that since it's the store taking it back. Not Asus. I doubt that the store will contact Asus to check whether it's been unlocked or not.
That would be a problem since they'll sell the tablet to someone else, maybe with a $20 discount since it's been returned. That customer will then end up with a device that doesn't have a warranty from Asus since it's been unlocked.
If you're RMA-ing it, that's different. Asus handles it then.
The way that I understand it, when you return something to Best Buy (or any retailer for that matter) and tell them that it was defective, they simply return it to Asus and they get their money back as well. Now, if you tell them that it works fine and you just didn't like it, they *may* re-sell it as an OpenBox item.
I'd suggest that you claim it is defective so that nobody else ends up with an unlocked bootloader when they didn't want one.
In my eyes, if it can't be unlocked, it's defective. While the unlock app does void the warranty and Asus won't support the app, it should still work! By releasing the unlock app, they are essentially saying that it's possible to unlock the bootloader on the device. If you can't do so, then it's defective.
At least thats my opinion on the matter!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
silenced3 said:
hi,
i bought my tf700 at a bestbuy in portland. i still have this whole month for returning the tablet and i am looking for potentially deal breaking defects... one thing i am worried about is that if i unlock it, i cannot "technically" return the tablet anymore because it cant be relocked... so how likely do you think it is that best buy will notice that i am returning an unlocked tablet?
Click to expand...
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Did you receive the ota
Sent from my SPH-D710 using Tapatalk 2
gmfeny said:
Did you receive the ota
Sent from my SPH-D710 using Tapatalk 2
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nope no ota for me. im stuck with the .21 firmware. plus i am getting an impression of the speaker burning smell too
the reason i posted the OP was because i was expecting something like the speaker burning issue to crop up. now that it has, i am not going to unlock it. its going back X(
silenced3 said:
nope no ota for me. im stuck with the .21 firmware. (
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It is probably a moot point since apparently if you can not get OTA updates you probably can't unlock.
silenced3 said:
hi,
i bought my tf700 at a bestbuy in portland. i still have this whole month for returning the tablet and i am looking for potentially deal breaking defects... one thing i am worried about is that if i unlock it, i cannot "technically" return the tablet anymore because it cant be relocked... so how likely do you think it is that best buy will notice that i am returning an unlocked tablet?
Click to expand...
Click to collapse
First I would check to see if you can receive the OTA update. If you can't, then you can't unlock. I would make a case that the unit is defective because you can't get updates, but normally BB doesn't ask any questions (I'm in Portland too and have done plenty of returns/exchanges).
FWIW, I exchanged my unlocked TF300 for the TF700 and they didn't notice. Normally if it is something that is defective, they'll send it back to Asus anyways and they would re-lock it.
I unlocked my TF700 mainly to see if it would since so many people could not and will be returning it to B&H this week as i'm not happy with the performance of the tablet. I'm within the return window and don't anticipate any problems doing so.
Sent from my SCH-I535 using XDA Premium HD app
I see no moral issues with returning a device that is defective or not as expected due to bugs and performance issues. Now I would not mod the heck out of it for 29 days then take it back, but a detached screen, terrible lag, failure to update, and other issues have no bearing on whether its unlocked or not unless you have done something to cause these issues. I have returned several devices over the years to retailers and none have ever been checked for root/roms except at a T-Mobile store where the guy asked how I liked the ROM as he was trouble shooting before boxing it up and giving me a new one. He didnt care one bit. Most Best Buy employees don't know a thing about how to check for this and wouldnt even know a custom ROM by looking at it, there are exceptions however so no offense to anyone here that may have this type of job. Most of these folks just want to get you taken care of so they can move to the next person so they will check receipt, check that the serial number matches and so on then do the refund/exchange.
Returned an unlocked TF300 to Bestbuy and picked up a 700 in return. No issues at all.
Are returns to BB fairly easy? I kinda want to give the tab a test run, but don't want to commit right away.
689 dollars is a small fortune.
upstandingcitizen said:
Are returns to BB fairly easy? I kinda want to give the tab a test run, but don't want to commit right away.
689 dollars is a small fortune.
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Get the 32gig version for $500 + tax. As far as return policy they are about on par with anyone else out there. Expect a line and other inconviences, but they did away with their re-stocking fees on everything except special order items, and thats a hefty 25%. Regardless, I wouldnt recommend modding anything untill you know your going to keep it. Here's the link to the return policy.
http://www.bestbuy.com/site/Returns...es/pcmcat204400050025.c?id=pcmcat204400050025
upstandingcitizen said:
Are returns to BB fairly easy? I kinda want to give the tab a test run, but don't want to commit right away.
689 dollars is a small fortune.
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Click to collapse
Just erase/format the tablet before you return it. The BB employee will turn it on, see that you already erased everything and then give you your money back. Super easy.
richB7 said:
I unlocked my TF700 mainly to see if it would since so many people could not and will be returning it to B&H this week as i'm not happy with the performance of the tablet.
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Click to collapse
I'm curious: What, specifically, are you unhappy with? I assume that it's not a physical defect?
I had the original 101 and liked it. Then got the 201 and even though it performed nicely I couldn't get past the WiFi and GPS defects. Returned two. Then went with the Samsung 7.7 and liked it well the responsiveness really took of after installing jelly bean. When the A700 came out tried that but it was way too slow. Waited for the tf700 got it and even though it was less choppy than the acer still pretty lame in moving between screens,browsing or just about anything. Heck Netflix on my $75 mk-201+ device works far better than it does on the 700 for $700.
This weekend I upgraded my phone to a Sammy sgs3 and I was blown away by how responsive it was. Yes they are different devices but it just made it very clear to me just how sluggish the 700 was in comparison. I won't criticize you who love the device, to each his own, but I expect better for this kind of money. Hope you get jb soon....
Sent from my SCH-I535 using XDA Premium HD app
I wonder if anyone is developing another method to unlock the bootloader. The one Asus delivers is instantly voiding the warranty and I don't want to loose it
paysen said:
I wonder if anyone is developing another method to unlock the bootloader. The one Asus delivers is instantly voiding the warranty and I don't want to loose it
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There's no way to do that (at least not without the Asus RSA key ).Read this post from rayman or read the first 10 pages of that thread.
Pretoriano80 said:
There's no way to do that (at least not without the Asus RSA key ).Read this post from rayman or read the first 10 pages of that thread.
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Nice little bit of info -- I knew it was encrypted, but AES-Rijndael and 2048 bits keys? Seems a bit overkill to me, but yeah, it is a pretty safe peocedure this way.
Indeed this means no chance whatsoever of unlocking without ASUS doing it for you. Definitive answer, thanks Pretoriano!!
Pretoriano80 said:
There's no way to do that (at least not without the Asus RSA key ).Read this post from rayman or read the first 10 pages of that thread.
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Sad to hear that. Now I have to think about selling it
Why would you sell it. You still have a warranty... Law in US states unlocking bootloader cannot and flashing your own software cannot void warranty. And if you issue is hardware related, then software is unrelated to your warranty anyway. Worst case Scenario, get a SquareTrade warranty.
Sent from my ASUS Transformer Pad TF700T using xda premium
Darksurf said:
Why would you sell it. You still have a warranty... Law in US states unlocking bootloader cannot and flashing your own software cannot void warranty. And if you issue is hardware related, then software is unrelated to your warranty anyway. Worst case Scenario, get a SquareTrade warranty.
Sent from my ASUS Transformer Pad TF700T using xda premium
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Click to collapse
Because I don't live in US states, I live in germany and I don't like the idea that only a lawsuit will help me in a warranty case
Darksurf said:
Law in US states unlocking bootloader cannot and flashing your own software cannot void warranty.
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Click to collapse
Source and link please
paysen said:
Because I don't live in US states, I live in germany and I don't like the idea that only a lawsuit will help me in a warranty case
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No manufacturer will let you screw up anything for free and then turn a blind eye and save your butt. If you are that scared of using a technically sound procedure provided by the manufacturer itself, you probably even should not be looking at flashing custom ROMs at all. Just my $0.02.
MartyHulskemper said:
No manufacturer will let you screw up anything for free and then turn a blind eye and save your butt. If you are that scared of using a technically sound procedure provided by the manufacturer itself, you probably even should not be looking at flashing custom ROMs at all. Just my $0.02.
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What are you talking about? I'm talking about a flickering display or other technical defects which are NOT a result of unlocking or flashing.
Can adb read and write the bootloader? I'm wondering if we can do a comparison of an unlocked and locked TF700 bootloader and get something from that. I know the unlock tool can't unlock without the encrypted, signed response from Asus' servers, but can you overwrite the bootloader with one that's already unlocked?
tsymyn said:
Can adb read and write the bootloader? I'm wondering if we can do a comparison of an unlocked and locked TF700 bootloader and get something from that. I know the unlock tool can't unlock without the encrypted, signed response from Asus' servers, but can you overwrite the bootloader with one that's already unlocked?
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Click to collapse
You can't use adb for that and anyway you have to be unlocked before you can flash anything not signed by Asus.
paysen said:
What are you talking about? I'm talking about a flickering display or other technical defects which are NOT a result of unlocking or flashing.
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In case you have problems with English, I will happily clarify my statement.
You asked: "I wonder if anyone is developing another method to unlock the bootloader. The one Asus delivers is instantly voiding the warranty and I don't want to loose it."
My reply to this was, and is, IF you do not want to use the unlock feature provided by ASUS -- which either works or not, but when it does, unlocks safely -- that you should stay away from unlocking or custom-flashing you device anyway. That way, you'll prevent screwing up your device in the process and subsequently letting ASUS handle the problem for you (or coming in here and go QQ ).
Furthermore, I do not get the point of getting hardware issues into the mix, because that is irrelevant: you can check for hardware issues before, while on the stock ROM. That way, if you find something -- and it sounds like you already have -- you'll still be under warranty.
So... question: what is your point?
MartyHulskemper said:
In case you have problems with English, I will happily clarify my statement.
You asked: "I wonder if anyone is developing another method to unlock the bootloader. The one Asus delivers is instantly voiding the warranty and I don't want to loose it."
My reply to this was, and is, IF you do not want to use the unlock feature provided by ASUS -- which either works or not, but when it does, unlocks safely -- that you should stay away from unlocking or custom-flashing you device anyway. That way, you'll prevent screwing up your device in the process and subsequently letting ASUS handle the problem for you (or coming in here and go QQ ).
Furthermore, I do not get the point of getting hardware issues into the mix, because that is irrelevant: you can check for hardware issues before, while on the stock ROM. That way, if you find something -- and it sounds like you already have -- you'll still be under warranty.
So... question: what is your point?
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Click to collapse
I'm not afraid of screwing up my device by unlocking or flashing, I've done that 100 times before with my htc devices and my current gnex, I just don't want to loose warranty?!
So why are you writing this?
MartyHulskemper said:
IF you do not want to use the unlock feature provided by ASUS -- which either works or not, but when it does, unlocks safely -- that you should stay away from unlocking or custom-flashing you device anyway. That way, you'll prevent screwing up your device in the process and subsequently letting ASUS handle the problem for you (or coming in here and go QQ ).
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Click to collapse
I didn't even mention that I'm afraid of unlocking, I just don't want to loose the warranty.
paysen said:
The one Asus delivers is instantly voiding the warranty and I don't want to loose it
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Click to collapse
MartyHulskemper said:
Furthermore, I do not get the point of getting hardware issues into the mix, because that is irrelevant: you can check for hardware issues before, while on the stock ROM. That way, if you find something -- and it sounds like you already have -- you'll still be under warranty.
So... question: what is your point?
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Click to collapse
So your point is, that hardware issues won't occur after months of usage? That's simply not true, defects can occur in a year or 2 weeks, no matter how perfect it is working at the moment. The speaker of my HTC Desire HD stopped working after 7 months. That had nothing to do with unlocking - it was just a hardware issue.
My galaxy nexus for example is unlocked, but I can re-lock my bootloader and flash the stock rom if a harware issue occurs (where I am not responsible for) and get it repaired by Samsung.
When I unlock the TF700, Asus instantly voids your warranty because you have to use their software which automatically sends your serial number to their server. So you have no chance to get your device repaired by Asus, even if a hardware issue occurs where you are NOT responsible for.
I don't want to return my device to Asus if I mess sth up.
Is this so hard to understand?
paysen said:
I'm not afraid of screwing up my device by unlocking or flashing, I've done that 100 times before with my htc devices and my current gnex, I just don't want to loose warranty?!
So why are you writing this?
I didn't even mention that I'm afraid of unlocking, I just don't want to loose the warranty.
Click to expand...
Click to collapse
I'm saying that because if you poop your pants for what may, eventually, in a case of bad luck, go wrong with your device, you should not be taking any risk with it *at all*. The main reasoning behind ASUS' contention of the POSSIBILITY of revoking the warranty is clear: only tinkerers do this with their devices -- the majority of users will run devices in the retail, stock state. Tinkerers run a relatively higher risk of screwing up their devices, a simple to comprehend fact not to be explained or elaborated upon.
So your point is, that hardware issues won't occur after months of usage? That's simply not true, defects can occur in a year or 2 weeks, no matter how perfect it is working at the moment. The speaker of my HTC Desire HD stopped working after 7 months. That had nothing to do with unlocking - it was just a hardware issue.
My galaxy nexus for example is unlocked, but I can re-lock my bootloader and flash the stock rom if a harware issue occurs (where I am not responsible for) and get it repaired by Samsung.
When I unlock the TF700, Asus instantly voids your warranty because you have to use their software which automatically sends your serial number to their server. So you have no chance to get your device repaired by Asus, even if a hardware issue occurs where you are NOT responsible for.
I don't want to return my device to Asus if I mess sth up.
Is this so hard to understand?
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Click to collapse
No, this is perfectly understood from even your first post -- the point is tht it is plain bull****. ASUS has, in many cases before -- and you can look that up in several other Transformer subfora in here -- repaired an unlocked device without asking questions, and without apparently caring whether it was unlocked or not.
You act as if you're living in a lawless third-rate (not necessarily meaning third-world) country whereas European consumer law -- and the German consumer law in particular -- is one of the most stringent in the world. If your device has a fault clearly attributable to a manufacturing error, there's no way ASUS is getting away with that -- they are obliged under European law to cover all defects detracting from user experience or device longevity/usefulness for the purpose intended for a minimum of two (2) years. It doesn't matter if the user shat his pants in the process or not.
Oh, if your speaker borking out was a manufacturing error, good for you to have HTC fix it, as they should have! However, 99.999% of the time, on a smartphone, a cracked screen, for example, is user error -- someone's wife should have been on a diet instead of sitting on top of his smartphone or something like that. In rare circumstances, it might be a warranty case, but if your device is of good quality, YOU and you alone are responsible for keeping it that way. And that's what I meant before -- don't screw up your device and then pass on the sh** to ASUS, going QQ to have them fix a previously perfectly good device. That's all.
MartyHulskemper said:
I'm saying that because if you poop your pants for what may, eventually, in a case of bad luck, go wrong with your device, you should not be taking any risk with it *at all*. The main reasoning behind ASUS' contention of the POSSIBILITY of revoking the warranty is clear: only tinkerers do this with their devices -- the majority of users will run devices in the retail, stock state. Tinkerers run a relatively higher risk of screwing up their devices, a simple to comprehend fact not to be explained or elaborated upon..
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Okay, but that's not my problem, I'm not even afraid of it.
MartyHulskemper said:
No, this is perfectly understood from even your first post -- the point is tht it is plain bull****. ASUS has, in many cases before -- and you can look that up in several other Transformer subfora in here -- repaired an unlocked device without asking questions, and without apparently caring whether it was unlocked or not.
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I've read several times that they don't even open an RMA case if you have an unlocked bootlader
FE this:
unknown_owner said:
I found this thread after searching for more info on the Device Tracker. To make a long story short, Asus has voided my Prime warranty saying my tablet has been rooted. After digging into them about how they got that information knowing I never sent my tablet to them, they said that they were able to get that from the devicetracker.asus.com website. Not only is it used to used to track the GPS of your tablet, but apparently they are able to get system information as well and something in there told them that my tablet was rooted. My tablet is not unlocked though. So be careful what you do.
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Transformer Prime:
almightywhacko said:
If you unlock your tablet's bootloader, you basically void your warranty.
Unless you know for certain that you never want to get an OTA update, or warranty repair again, don't unlock your Prime.
If you think you may have hardware issues in the future, and you don't want to buy a new tablet or pay to have them fixed, don't unlock your bootloader.
If all you bought the Prime for was playing around with custom ROMs, or if the only way Android has ever made you happy is through a custom ROM and you don't mind not having a warranty, then yes, go ahead and unlock your bootloader.
And yes. Asus knows when when a tablet's bootloader has been unlocked.
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MartyHulskemper said:
You act as if you're living in a lawless third-rate (not necessarily meaning third-world) country whereas European consumer law -- and the German consumer law in particular -- is one of the most stringent in the world. If your device has a fault clearly attributable to a manufacturing error, there's no way ASUS is getting away with that -- they are obliged under European law to cover all defects detracting from user experience or device longevity/usefulness for the purpose intended for a minimum of two (2) years. It doesn't matter if the user shat his pants in the process or not.
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paysen said:
I live in germany and I don't like the idea that only a lawsuit will help me in a warranty case
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I know we have a good consumer law in germany, but Asus will reject my RMA request, even if it's against the law. Forcing me to open a lawsuit - which I am not interested in for getting my device repaired. Beside that, this would take months..
MartyHulskemper said:
Oh, if your speaker borking out was a manufacturing error, good for you to have HTC fix it, as they should have! (But they may have done that because I was able to unlock / lock the bootloader without their knowing)
but if your device is of good quality, YOU and you alone are responsible for keeping it that way.(Where am I talking about screwing the device myself) And that's what I meant before -- don't screw up your device and then pass on the sh** to ASUS, going QQ to have them fix a previously perfectly good device. That's all.
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I'm not going to spend any more time on this than typing this sentence.
Hi all,
I'm thinking about unlocking my TF700 after all things I heard about CleanRom. However, Asus stupidly decided that it voids all warranty (idiots). So I seek your advice. Is it really worth to unlock the device for that ROM and is it recommended to take extra insurance? If so, does anybody know a good one in The Netherlands?
Thanks!
Anybody? Really eager to get the ROM on but that is the only thing that is bothering me and preventing me from doing at this moment :crying:
It's worth unlocking.
How long have you had the tablet?
If you have absolutely no manufacturing deficiency and are happy with the tablets looks.
Then unlock it and flash CleanROM.
Don't let Asus hold a gun to your head.
IMO Asus isn't helping the tablet much with OTAs and their RMA process can be a nightmare.
If your still unsure "Squaretrade" is a good way to go, yet in opinion not worth it.
Thanks!
Well there are two complications I've had the tablet for about 3 - 4 weeks and it is the best Asus tablet (in terms of defects) I've owned yet (before had a TF101 that has been 4 times for RMA and have had 7 Primes). There is also the catch. After lots of complaining, I came in contact with the marketing manager of Asus Benelux who agreed on swapping my Prime (after first sending me in some more Primes which all had some kind of problem) for a TF700. So I don't have a receipt, everything should probably be dealt with the manager directly. Furthermore, I don't think SquareTrade is availabe in The Netherlands.
Have you tried CleanROM, is it worth the risk and really makes the tablet fly? I find it very sluggish atm...
flight777 said:
Thanks!
Have you tried CleanROM, is it worth the risk and really makes the tablet fly? I find it very sluggish atm...
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It's right below in my signature...
Been running CleanROM for about 4 days now.
I have difficulty putting the tablet down, I run the battery down everyday now, My Infinity has become my go to device.
I really-really like the tablet now, prior to CleanROM I was really-really hating it.
The Infinity is no longer a sluggish device!
Definitely worth the risk!
My recommendation hold it tight because you will be using it more and more.
flight777 said:
Thanks!
Well there are two complications I've had the tablet for about 3 - 4 weeks and it is the best Asus tablet (in terms of defects) I've owned yet (before had a TF101 that has been 4 times for RMA and have had 7 Primes). There is also the catch. After lots of complaining, I came in contact with the marketing manager of Asus Benelux who agreed on swapping my Prime (after first sending me in some more Primes which all had some kind of problem) for a TF700. So I don't have a receipt, everything should probably be dealt with the manager directly. Furthermore, I don't think SquareTrade is availabe in The Netherlands.
Have you tried CleanROM, is it worth the risk and really makes the tablet fly? I find it very sluggish atm...
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I see you type Benelux, so if you are from the Netherlands there should not be an issue. The Dutch law protects you against such unreasonable warranties. The Dutch law says that a manufacterer has to deliver a proper functioning device.
Hi bought mine at BCC and bought an extra warranty that covers all stupid actions for about € 100,- ex.btw. for 3 years.
When repair is needed no questions asked, broken screen, bricked etc.
flight777 said:
Hi all,
I'm thinking about unlocking my TF700 after all things I heard about CleanRom. However, Asus stupidly decided that it voids all warranty (idiots). So I seek your advice. Is it really worth to unlock the device for that ROM and is it recommended to take extra insurance? If so, does anybody know a good one in The Netherlands?
Thanks!
Click to expand...
Click to collapse
:good:Yes, this is yet another thread about the TF700 Infinity but this one is to counter all of the negative threads created by folks who come to xda--a developers' site, crying about their laggy Infinity, when all they have to do is unlock, root and mod -- choose from CleanROM 2.3, Clemsyn's OC kernel, Cyanogenmod (official and un), Baked Black Bean, Paranoid Android and others...take your pick!--to make it the fastest jellybean tablet with the highest resolution screen in existance. Come on guys! No more whining.
Regardless of that, I'm still buying Nexus 10 and throwing tf700 away.
I lined up my square trade and unlocked. agree 100% with OP.. this thing is a whole new beast. Not worried if something happens down the road because I lined up my warranty first. Plus needed the warranty in case something tragic like a drop or shatter happens in next couple years. Losing the manufacturer warranty really is minor to me. Not like they would cover if I accidentally shattered the screen.. of course as all post IMO.
EDIT. I just got an email from Squaretrade. I can't guarantee this for all, but the email says if you go to their Facebook today 11/1 and like it then enter your email you can get a 40% off coupon. Think about it. 2 yr protection including accident and water cost around $100 to cover a $500 product. Take 40% off that. Unlock your device and have fun. . I haven't tried since I already have. Just figured I would share for those that might be able to use it.
One more thing. sorry for the updates.. the small print in the email states that the promotion is from 11/1-11/15. If you do it you will get your code in an email on 11/16. So not instant, but still. Hope this helps someone. Hate to sound like I am selling them..
jodvova said:
Regardless of that, I'm still buying Nexus 10 and throwing tf700 away.
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Please, throw it my way if you are going to "throw it away"! Or, better yet, throw it to a developer who can make this device even better!
I'm sure the Nexus 10 will be a great device, but it's certainly not going to be *that* much better than the Infinity. It amazing how many people are making decisions purely based on specs...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
Please, throw it my way if you are going to "throw it away"! Or, better yet, throw it to a developer who can make this device even better!
I'm sure the Nexus 10 will be a great device, but it's certainly not going to be *that* much better than the Infinity. It amazing how many people are making decisions purely based on specs...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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Well, my decision is purely based on screen res. I do photography I like to enjoy my photos on a tablet with a high-res screen.
I do really enjoy iPad 3 screen, Nexus 10 one is going to be even better.
On a side note, I really hope that Samsung will provide a decent flash memory controller, so the thing flies with a stock rom.
Once CleanROM is available for Nexus 10, I will be one of the first ones to install it !
jodvova said:
Well, my decision is purely based on screen res. I do photography I like to enjoy my photos on a tablet with a high-res screen.
I do really enjoy iPad 3 screen, Nexus 10 one is going to be even better.
On a side note, I really hope that Samsung will provide a decent flash memory controller, so the thing flies with a stock rom.
Once CleanROM is available for Nexus 10, I will be one of the first ones to install it !
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Click to collapse
Lol seriously? lol some of you guys are hilarious. The tf700 screen is one of the best on a tablet for its size. Looking at the side by side views of the tf700 and the N10..then look EXACTLY THE SAME. Lol at this screen size condensing any more pixels is just novel. You are basically doing what apple fanboys do, see specs and swear that it will revamp your entire experience, when in actuality your just wasting your money... And like J said above, throw you tablet to someone who will make this beast even better!
Sent from my ASUS Transformer Pad TF700T
Man, I would take you comment seriously if not a stuck power button in my TF700.
I had this tablet for only 1 months now and already got a physical damage.
I just got my Prime swapped out for a Infinity last week. This thing is like night and day compaired to the Prime. I haven't crashed yet (knock on wood). I'm also amazed that everything works like wifi and gps. Also a little added bonus is the Sd card doesn't stick out, so I don't have to worry about it.
Now if Gameloft and EA Games would just get off their asses and make some games compatible.
okantomi said:
:good:Yes, this is yet another thread about the TF700 Infinity but this one is to counter all of the negative threads created by folks who come to xda--a developers' site, crying about their laggy Infinity, when all they have to do is unlock, root and mod -- choose from CleanROM 2.3, Clemsyn's OC kernel, Cyanogenmod (official and un), Baked Black Bean, Paranoid Android and others...take your pick!--to make it the fastest jellybean tablet with the highest resolution screen in existance. Come on guys! No more whining.
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LOL...
Ya can't win either way in these threads.
We understand that manufacturing defects are very frustrating.
I'm completely happy with the TF700T and this is after just about tossing in because of really shi**y performance.
The latest developments for this tablet are just some stunning work!
Remember those guys working out of their garage back in the late sixties building a PC prototype housed in wood.
Goes to show me the little guy still matters.
Man I'm amazed everyday at the XDA development community and the many who are eager to help the less knowledgeable.
OP and every other positive reply fully endorsed! :good::good:
jodvova said:
Man, I would take you comment seriously if not a stuck power button in my TF700.
I had this tablet for only 1 months now and already got a physical damage.
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That sucks, but ive had mine for months, use it everyday for school and for games/movies and have no physical defects. Honestly it comes down to how well you protect your tablet. If you are a person who tends to get physical damage easily, then it wont matter wether you have N10 or 700, you will eventually get damage due to your usage tendencies. Sorry man but honestly your reaching now to justify a purchase of the N10 so soon after the launch of the 700. Your never going to be satisfied if you buy products with that kind of mindset... Just my two cents
Sent from my ASUS Transformer Pad TF700T
jodvova said:
Regardless of that, I'm still buying Nexus 10 and throwing tf700 away.
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Then throw it my way...or better yet, Clemsyn could use one to cook us up more juicy kernels!
How is the BT audio streaming on CleanRom while streaming Hulu or Netflix? Is the out of sync lag still apparent or is it a lost cause due to hardware?
Sent from my GT-N8013 using xda app-developers app
I'm using stock everything, but I'm perfectly happy with this tablet.
So, I have to wait 5 seconds when opening the stock browser. Which is exactly what Firefox and Chrome do on Windows, too. Used to it.
Copying files internally is a little slow. Yes. Wow. Ever tried copying 10gb of photos on Windows? ETA about 2 hours on XP, 5 hours with the ridiculous 'calculating' W7 does. Over USB it goes as fast as internally on my pc itself. Don't see the issue.
It crashes maybe once every other week. Again, I'm used to Windows.
WiFi works fine, JB actually improved it for me.
25GB MKV (Timescapes 4K) plays without any lag in MXplayer when on performance mode. 3GB MKV's work fine in balanced mode.
I haven't had any whitescreens, only the very occasional line (three times since JB update when it came out.) and not a single game lags.
Maybe it's because I'm used to WinXP, or I have more patience (haha..), or I'm just lucky, but it works fine for me. And I photoshop, Game (hardcore, not casual), watch videos, type and whatnot all day long. So it's not a lack of use, either.
I do not expect my tablet to do more than my gaming PC. It's a mobile device, not a bloody Quantum computer.
ShadowLea said:
It crashes maybe once every other week. Again, I'm used to Windows.
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If your Windows installation crashes "every other week" there's something wrong with your installation; hardware or software. Maybe you're running Windows 98?
Windows has gotten pretty damn stable over the last few years. It's far from perfect and sure, driver issues can cause reboots, but they're usually solved with a driver update. With the TF700, you're **** out of luck until Asus decides to fix the issue. If they ever do.
If a regular app crashes the tablet running stock rom, it's Asus fault, not the app. As long as Asus is supplying the entire software and driver stack for the ROM, they're the ones to blame for instability issues. A regular app running with regular, limited privileges should not cause reboots.
(This is of course when running stock and non-rooted. If you're testing new kernel modules and it suddenly reboots you're probably to blame for that.)
pierrekid said:
Honestly it comes down to how well you protect your tablet. If you are a person who tends to get physical damage easily, then it wont matter wether you have N10 or 700, you will eventually get damage due to your usage tendencies.
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Really? Manufacturing defects are, what, a conspiracy theory? These things happen, even if you're ever so careful with your gadgets. And don't tell me Asus is spotless when it comes to manufacturing quality and QA, you all know that's bull****.
Maybe the guy actually does throw his tablet around, runs his car over it and lets his dog chew on it. Fine, he's to blame. Or, just maybe, Asus did **** up? Way to go being condescending about it and blaming the person for being careless with everything he owns just because your tablet doesn't have this fault.
Einride said:
With the TF700, you're **** out of luck until Asus decides to fix the issue. If they ever do.
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Actually, not really. Most of the software issues are easily fixed with a custom ROM. So, you're not *really* out of luck until Asus decides to fix the issue. It can be fixed in other ways, without waiting for Asus.
In my opinion, if you are still on the Stock ROM, you are really cheating yourself out of a great experience with the TF700. Sure, it voids your warranty, but honestly, I don't think that I've *ever* used a manufacturer warranty (and I am an electronic junkie!). Usually, if there is a hardware defect, it either occurs within the retail return period or well after the manufacturer warranty expires - at least that has been my experience.
If you are really worried about the warranty, you can get a two-year, cover-everything warranty from SquareTrade for $87. Well worth it in order to make the TF700 all that it can be... The SquareTrade warranty even has you covered if you brick the TF700 due to a bad flash or whatever.
With the TF700, I actually did purchase the SquareTrade warranty since I was a little concerned about a few things (physical button quality, etc). $87 is a small price to pay for two years of coverage, including accidental-damage coverage!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Einride said:
If your Windows installation crashes "every other week" there's something wrong with your installation; hardware or software. Maybe you're running Windows 98?
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XP SP3. I game a lot. (Old games, too, hence no 7.) And ever so often, games cause reboots because of terrible scripting or lousy porting.. (Skyrim was ridiculous. It just rebooted every hour, if it even lasted that long. Took them till patch 6 to fix it... ) So does VLC when viewing blurays, because VLC hates blurays. (Common problem.)
So what you're telling me js that in order to have a lag-free, quick Infinity, I need to forfeit my warranty? Sounds like a great deal.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
jtrosky said:
Actually, not really. Most of the software issues are easily fixed with a custom ROM. So, you're not *really* out of luck until Asus decides to fix the issue. It can be fixed in other ways, without waiting for Asus.
In my opinion, if you are still on the Stock ROM, you are really cheating yourself out of a great experience with the TF700. Sure, it voids your warranty, but honestly, I don't think that I've *ever* used a manufacturer warranty (and I am an electronic junkie!). Usually, if there is a hardware defect, it either occurs within the retail return period or well after the manufacturer warranty expires - at least that has been my experience.
If you are really worried about the warranty, you can get a two-year, cover-everything warranty from SquareTrade for $87. Well worth it in order to make the TF700 all that it can be... The SquareTrade warranty even has you covered if you brick the TF700 due to a bad flash or whatever.
With the TF700, I actually did purchase the SquareTrade warranty since I was a little concerned about a few things (physical button quality, etc). $87 is a small price to pay for two years of coverage, including accidental-damage coverage!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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SquareTrade is US and UK only. Also, I'll say it again: having to give up your warranty COMPLETELY (even for issues that are clearly Asus' fault) is unreasonable in my book, especially since you're not given access to nvflash.
I have yet to unlock my device. If I'm to unlock it and void my warranty, I want a (near-)perfect device hardware-wise, which means I'll have to return this one (crap volume buttons, "clicky" display, backlight bleeding, etc). Hopefully I'll also get one with the .26 bootloader which means I can get access to nvflash.
I wouldn't have needed to deal with this if Asus would still honor RMAs for hardware/manufacturing faults even when unlocked.
I'd very much like to unlock, but I'm not doing unless I have access to nvflash at least.
ShadowLea said:
XP SP3. I game a lot. (Old games, too, hence no 7.) And ever so often, games cause reboots because of terrible scripting or lousy porting.. (Skyrim was ridiculous. It just rebooted every hour, if it even lasted that long. Took them till patch 6 to fix it... ) So does VLC when viewing blurays, because VLC hates blurays. (Common problem.)
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If Skyrim crashes your computer, it's the OS and/or drivers that are to blame. A regular application running in user mode/ring 3 should not be able to crash the entire system. That's why there are kernel and user modes: to avoid this (and security issues). Of course, buggy drivers (very common nowadays, sadly) ruins this where a game can crash the driver and cause a reboot/BSOD. Now, I'm not saying Skyrim was perfect, but in an ideal world, their bugs should not cause reboots
My previous post was a bit of a tongue-in-cheek response though, sorry about that. My point is though, that while you expect your PC setup to crash every now and then, it should not be expected of a device like the TF700. Fixed hardware, fixed software. (Again, not valid if you're running custom ROMs or kernels).
SndChsr said:
So what you're telling me js that in order to have a lag-free, quick Infinity, I need to forfeit my warranty? Sounds like a great deal.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
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No, you don't *have* to - the TF700 actually runs OK on stock if you ask me. But, yes, if you want the TF700 to perform as well as it possibly can, then you'll need to unlock and install a custom ROM (which will void the warranty). Best bet is to get a third-part warranty. Well worth the $87, in my opinion (even less if you go for a one year warranty, I'm assuming - $87 is for a two year warranty that includes accidental damage coverage, as long as you use a coupon).
In the end, what good is a warranty on a device that you are not happy with anyway?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2