Hopefully there is a developer out there who has a lot more knowledge than myself who might be able to answer this for me. Why do we need to run an unlock from Asus to unlock out bootloader? Why should they know that we have unlocked our devices and keep tabs on our devices?
I own an Acer A500 Tablet also. This tablets comes shipped with a locked boot loader, however Acer do not provide an option of unlocking.
The Acer devs run a routine called 'ItsMagic' to bypass the locked bootloader. Here is a link to the XDA thread http://forum.xda-developers.com/show....php?t=1121543
Is this an option for our TF700T?
Trinnity66 said:
Why do we need to run an unlock from Asus to unlock out bootloader?
Click to expand...
Click to collapse
Because the bootloader is cryptographically signed and the key is embedded in the CPU, different for each device, and only Asus knows it, so the unlock code must be retrieved from their server.
Trinnity66 said:
Why should they know that we have unlocked our devices and keep tabs on our devices?
Click to expand...
Click to collapse
To avoid warranty claims for bricks caused by flashing custom stuff.
Trinnity66 said:
The Acer devs run a routine called 'ItsMagic' to bypass the locked bootloader.
Click to expand...
Click to collapse
Such exploits are very device-specific, and that method would not work on the TF700.
_that said:
Because the bootloader is cryptographically signed and the key is embedded in the CPU, different for each device, and only Asus knows it, so the unlock code must be retrieved from their server.
To avoid warranty claims for bricks caused by flashing custom stuff.
Such exploits are very device-specific, and that method would not work on the TF700.
Click to expand...
Click to collapse
+1 Unfortunately we are locked into Asus's unlocking process. :silly:
Thanks for the reply.
I just thought I would put it out there as at the end of the day we are simply running an Android device with common software. I thought we might be able to by-pass the official bootloader like they do with the A500 using itsmagic and therefor not actually using a bootloader that checks the hardware for hidden IDs.
I only ask as I cannot for the life of me get my bootloader unlocked with the Asus unlock tool.. Keeps coming back with the network connection issue error... I really want to put another ROM on it and I cant at the moment. I will just have to keep trying every couple of days ..
Of the 5 Android devices I currently own, this one is causing me the most frustration as the standard ROM is terribly laggy.
Anyhow. Thanks again guys.
Trinnity66 said:
Thanks for the reply.
I just thought I would put it out there as at the end of the day we are simply running an Android device with common software. I thought we might be able to by-pass the official bootloader like they do with the A500 using itsmagic and therefor not actually using a bootloader that checks the hardware for hidden IDs.
I only ask as I cannot for the life of me get my bootloader unlocked with the Asus unlock tool.. Keeps coming back with the network connection issue error... I really want to put another ROM on it and I cant at the moment. I will just have to keep trying every couple of days ..
Of the 5 Android devices I currently own, this one is causing me the most frustration as the standard ROM is terribly laggy.
Anyhow. Thanks again guys.
Click to expand...
Click to collapse
Keep trying the Asus servers. I know people who have unlocked recently.
Which country are you in <Just saw an Aussie flag>? Is it possible to use a proxy to spoof US or GB to maybe give you more chance that way?
Something else you might try is turning off "Google's location service" under settings>location services. I was helping a friend update their Xoom the day after updates were announced and it kept saying tablet up to date. Then she unchecked Google location service and she got the update on the very next try.
Bobg1231 said:
Something else you might try is turning off "Google's location service" under settings>location services. I was helping a friend update their Xoom the day after updates were announced and it kept saying tablet up to date. Then she unchecked Google location service and she got the update on the very next try.
Click to expand...
Click to collapse
Thanks for the suggestion but I have tried this. No Luck.
I have also tried tethering to my mobile phone and using my 3g service. No Luck.
I have also spoofed my location using a location spoof app in hope to pick up a different server. No Luck.
Trinnity66 said:
Thanks for the suggestion but I have tried this. No Luck.
I have also tried tethering to my mobile phone and using my 3g service. No Luck.
I have also spoofed my location using a location spoof app in hope to pick up a different server.
No Luck.
Click to expand...
Click to collapse
Just keep trying, it took me three days trying 10 times in the morning, lunch, afternoon, night, just before bed....finally it worked after hundreds of tries.
I highly recommend cromi Rom. It's the best so far.
I decided to investigate my unlock issue a little more tonight.
I set up wireshark to capture the packets being sent to see what server they are trying to connect to and what response if any was coming back.
It appears it is trying to connect to the ASUS server in Taiwan on 103.10.4.96
No response is being received. When I ping the server I also get nothing back. This tells me that the server is either being blocked somewhere outside my router OR more than likely the server is down at ASUS.
As far as people saying to try spoof location etc. This will not work as I believe that all TF700Ts would be attempting to connect to the same server @ 103.10.4.96 Regardless of what location I spoofed my location as, the same server address was always chosen.
I will just have to keep pinging the server every so often until I get a response and then try to unlock my unit.
P.S I just performed a traceroute and the request gets out of my network and my isp network, gets lost @ asianetcom.net who are unable to complete the lookup.
I just unlocked a couple weeks ago..in my downloads folder I have "Unlock_Device_App_V7.apk" but I am not familiar with what's actually going on when you unlock. Are you trying to download the unlock tool and can't get it, or do you have the package and getting an error when trying to unlock? I have no problem getting this apk to you if that's all you need? Anybody who knows more about the process think this is ok? Would it work if I gave him the apk I have...and is that apk that he needs?
MovingZen said:
I just unlocked a couple weeks ago..in my downloads folder I have "Unlock_Device_App_V7.apk" but I am not familiar with what's actually going on when you unlock. Are you trying to download the unlock tool and can't get it, or do you have the package and getting an error when trying to unlock? I have no problem getting this apk to you if that's all you need? Anybody who knows more about the process think this is ok? Would it work if I gave him the apk I have...and is that apk that he needs?
Click to expand...
Click to collapse
I have the tool installed. That is not the issue. The issue is the 'network error' that is well known. Thanks for your reply anyhow. The server used to unlock the devices at ASUS appears to be down at the moment. I just need to keep trying for when it may be up again.
Trinnity66 said:
I have the tool installed. That is not the issue. The issue is the 'network error' that is well known. Thanks for your reply anyhow. The server used to unlock the devices at ASUS appears to be down at the moment. I just need to keep trying for when it may be up again.
Click to expand...
Click to collapse
Just tried, it's up (at least now):
$ ping mdm.asus.com
PING mdm.asus.com (103.10.4.96) 56(84) bytes of data.
64 bytes from 103.10.4.96: icmp_req=1 ttl=242 time=339 ms
64 bytes from 103.10.4.96: icmp_req=2 ttl=242 time=351 ms
64 bytes from 103.10.4.96: icmp_req=3 ttl=242 time=335 ms
Cool.. guess I got lucky it went thru so fast. good luck
_that said:
Just tried, it's up (at least now):
$ ping mdm.asus.com
PING mdm.asus.com (103.10.4.96) 56(84) bytes of data.
64 bytes from 103.10.4.96: icmp_req=1 ttl=242 time=339 ms
64 bytes from 103.10.4.96: icmp_req=2 ttl=242 time=351 ms
64 bytes from 103.10.4.96: icmp_req=3 ttl=242 time=335 ms
Click to expand...
Click to collapse
Yes it is and the unlock just worked first go. I was at work when I saw this so rang home and walked my 12yo son through the process for me so I did not miss the opportunity.
Thanks for letting me know it was up again.
Trinnity66 said:
Yes it is and the unlock just worked first go. I was at work when I saw this so rang home and walked my 12yo son through the process for me so I did not miss the opportunity.
Thanks for letting me know it was up again.
Click to expand...
Click to collapse
You guys got my hopes up. A continuous ping to mdm.asus.com (103.10.4.96) works every time for me but still no luck with the unlock tool.
Related
Can anyone definitively explain the reason why some can and some can not unlock their bootloader? I've searched all over the forums and see reasons the span from left to right. I typically just lurk in the background and figure out methods to install custom ROMS on my own, but this unlocking situation is starting to chap my my arse. I've been trying for about two weeks to use the ASUS tool, but it ain't working for me.....I keep getting the same connection message that other's are getting.
Anybody got a good answer or an even better solution?
From what I've read it seems to be because of their method to track who unlocks. It takes your serial number and then they know so they can void the warranty. However a certain amount of numbers also got put on that list. So when you go to use it it doesn't work because it's only a one time deal to prevent from relocking /unlocking. I'm not 100% sure on this because there isn't really any information available but that's what I've heard from a bit of looking around.
Sent from my ASUS Transformer Pad TF300T using xda premium
All I did was download the apk from asus and installed on my tablet and bam unlocked the tablet took 5 minutes if that. What methods are you doing?
Ok so I found this looking around.
http://forum.xda-developers.com/showthread.php?t=1669328
That thread seems to show/explain a lot. Plus maybe reading it will stop double posting.
Sent from my ASUS Transformer Pad TF300T using xda premium
Yeah, saw that post. Tried it too......nada. I've got a C30KCT S/N too.
Just curious for those of you that have successfully unlocked your tablet.....did you happen to register your device's S/N with ASUS?
No registering necessary. Just go here:
http://usa.asus.com/Tablet/Transformer_Pad/ASUS_Transformer_Pad_TF300T/#download
choose android as your OS and click on Utilities and download the Global link and transfer that apk file to your tablet and run it. You should be be unlocked after running the program and following the on screen instructions.
vel0city said:
No registering necessary. Just go here:
http://usa.asus.com/Tablet/Transformer_Pad/ASUS_Transformer_Pad_TF300T/#download
choose android as your OS and click on Utilities and download the Global link and transfer that apk file to your tablet and run it. You should be be unlocked after running the program and following the on screen instructions.
Click to expand...
Click to collapse
The app you just told people to download is the same one that isn't working. The problem they're having with the app is that they get a network error when they run the app. The error is because the user's serial number isn't in the Asus database. This wouldn't be a big deal if you could just tell Asus and ask them to fix it. Unfortunately, the instant you run the app, you lose your warranty, so when you tell them that you ran the app and it didn't work, they tell you you're out of a warranty, and they can't help you.
The only solution anyone's found so far is to keep trying and hope Asus adds your serial to their database.
EndlessDissent said:
The app you just told people to download is the same one that isn't working. The problem they're having with the app is that they get a network error when they run the app. The error is because the user's serial number isn't in the Asus database. This wouldn't be a big deal if you could just tell Asus and ask them to fix it. Unfortunately, the instant you run the app, you lose your warranty, so when you tell them that you ran the app and it didn't work, they tell you you're out of a warranty, and they can't help you.
The only solution anyone's found so far is to keep trying and hope Asus adds your serial to their database.
Click to expand...
Click to collapse
Thanks for the heads up did not know that I guess my friends and I have been lucky then unlocking our bootloaders I mean I unlocked and rooted about 10 tablets and didnt come across this lol.
Yeah, the problem first got attention when a bunch of people weren't getting OTA notifications. Some folks went to devicetracker.asus.com and entered their serial numbers and were told that the serial number was invalid. These same people got tired of waiting for the OTA and decided to just unlock their tablets and install custom ROMs. Unfortunately, they just got a network error. Someone, at some point, called Asus support about the OTA and was told about the database problem. Apparently, it hasn't been completely fixed yet. Eventually, I think, most people either got their OTAs and/or the unlocker started working. There were also reports that downgrading to .17 and doing a factory reset solved the problem for some people but not others. Other people said that clearing data for certain services made it work, but not everyone got that to work, either. The only options you have are to either wait or return the tablet and hope the replacement doesn't have the same problem.
So, if you've received OTA's and registered with device tracker it'd be a safe bet they have you in the their db, right?
Yup. I meet both criteria and just unlocked successfully.
Hi there!
So I yesterday received my TF700 from my brother and now I'd like to try some Custom ROMs for it. However with the Asus unlocking tool is giving this 'unknown internet problem' error.
As far as I have read the forums there is no way around it, is this correct? I've also read that some users have managed to pass the error by just trying again and again, is this also correct?
Latest JB update, no root whatsoever.
inSaN1Ty_X said:
Hi there!
So I yesterday received my TF700 from my brother and now I'd like to try some Custom ROMs for it. However with the Asus unlocking tool is giving this 'unknown internet problem' error.
As far as I have read the forums there is no way around it, is this correct? I've also read that some users have managed to pass the error by just trying again and again, is this also correct?
Latest JB update, no root whatsoever.
Click to expand...
Click to collapse
Yes all correct.
maxal said:
Yes all correct.
Click to expand...
Click to collapse
And no magic tricks to rapid success? Just pressing da button?
inSaN1Ty_X said:
And no magic tricks to rapid success? Just pressing da button?
Click to expand...
Click to collapse
I cannot tell you how many times I pressed that button before I was unlocked. To be clear, my error message was the connection problem.
I doubt this makes any bit of difference, but here are the steps I went through to unlock the Infinity:
Day 1: Downloaded unlock tool. Tried to unlock and was not successful. I tried several times (20? 30?) over the entire day without luck.
Day 2: Registered my Transformer Infinity with ASUS Device Tracker. The registration process was successful. I did not receive any errors regarding my serial number. Tried unlocking again (20 or 30 more tires) during the day. Still unsuccessfully.
Day 3: Turned off Google Location in the settings. Tried unlocking for ~1/2 a day. I was not successful. I called ASUS Customer service who were not helpful. Two people spoke with me. The first person said the problem was a "rare" occurrence. The second person opened a ticket for me and told me to continue trying.
Day 4: I successfully unlocked my tablet.
In my opinion, I don't think ASUS Customer service did anything or turning off Google Location did anything. I think I was finally able to connect to ASUS' servers to unlock.
My advice, keep trying like everyone else suggests. It can be disappointing, but it eventually worked.
I just got mine unlocked, had been trying for about 3 days of pressing the button in the unlock APK. My device had the OTA Jelly Bean update.
I also have an RMA device (I sent it in late last year for screen lifting and backlight bleed) - so you do NOT have to re-RMA it to get the unlock tool to work. Just patience.
I apologize, I do realize that several threads have been posted in regards to this matter; however, I have not seen any clear answers or solid consensus to what one should do with this issue. I bought my tablet at the beginning of January at Office Max ( live in USA) and almost immediately registered through Asus website. I have heard mixed reviews to whether or not registering has proved useful, but I can say that it has not for me. I have tried unlocking almost everyday since I bought the device. I have contacted Asus several times via telephone and email and have received a different response to the matter everytime. I would rather not RMA the device, as I use it for college; however, I will if I have to. I have also heard mixed reviews in regards to those who have RMA'd their devices and several have stated that they were still unable to unlock after receiving the device back... I am also unable to download OTA updates through the device which does lead me to believe that there is an issue with the MAC address, but I am not certain in that thinking. This issue has of course been frustrating, and honestly I am looking to others for answers, as I said I really only want to RMA the device if I truly have to..... Thanks for your time.
Hello Hammersuit,
I am experiencing the same troubles with a (german) TF300T, delivered with version WW V10.4.2.18.
I downloaded the ASUS "Unlock Device App" from the ASUS site. Any unlock procedure results in an "unknown network error. please try again later". So I registered my device and kept it online for some days (as sugested here). This did not work either, so I contacted the ASUS support asking to check the SN and Wifi mac.
The answer was, that they would not support the unlocker app. But the guy was kindly enough to check their database and said everything should work fine. Also I should use the latest Firmware.
The TF300T wouldn't auto-update the firmware, but I was able to manually update it to V10.4.2.20 (Downloaded from ASUS website, unziped once and put onto SD card. The update was immediately detected and it worked).
Status: I am running V10.4.2.20 now, but the unlock still does not work.
Edit: Just saw this thread here. I think I'll try asking ASUS to re-validate my mac as suggested.
meise said:
Hello Hammersuit,
I am experiencing the same troubles with a (german) TF300T, delivered with version WW V10.4.2.18.
I downloaded the ASUS "Unlock Device App" from the ASUS site. Any unlock procedure results in an "unknown network error. please try again later". So I registered my device and kept it online for some days (as sugested here). This did not work either, so I contacted the ASUS support asking to check the SN and Wifi mac.
The answer was, that they would not support the unlocker app. But the guy was kindly enough to check their database and said everything should work fine. Also I should use the latest Firmware.
The TF300T wouldn't auto-update the firmware, but I was able to manually update it to V10.4.2.20 (Downloaded from ASUS website, unziped once and put onto SD card. The update was immediately detected and it worked).
Status: I am running V10.4.2.20 now, but the unlock still does not work.
Edit: Just saw this thread here. I think I'll try asking ASUS to re-validate my mac as suggested.
Click to expand...
Click to collapse
Thanks for your reply, I'll try and do the same. It really depends on who you talk to when trying to communicate with Asus unfortunately.
Hammersuit said:
Thanks for your reply, I'll try and do the same. It really depends on who you talk to when trying to communicate with Asus unfortunately.
Click to expand...
Click to collapse
I'm have the exact same issues and also manually updated to the current software revision. Unfortunately for me, it looks like Australian support requests aren't going anywhere at the moment due to the 'spring festival'.
xitrapharlax said:
I'm have the exact same issues and also manually updated to the current software revision. Unfortunately for me, it looks like Australian support requests aren't going anywhere at the moment due to the 'spring festival'.
Click to expand...
Click to collapse
I was able to manually update as well. This leads me to believe that our issue does lie within a faulty MAC address or S/N. I have yet to test my patience by contacting Asus again, but if you can form your question around the basis of OTA updates as opposed to unlocking the bootloader they will at least attempt to help. I think that asking them what your MAC is and possibly correcting it will be the only way to resolve this issue...
Hammersuit said:
I apologize, I do realize that several threads have been posted in regards to this matter; however, I have not seen any clear answers or solid consensus to what one should do with this issue. I bought my tablet at the beginning of January at Office Max ( live in USA) and almost immediately registered through Asus website. I have heard mixed reviews to whether or not registering has proved useful, but I can say that it has not for me. I have tried unlocking almost everyday since I bought the device. I have contacted Asus several times via telephone and email and have received a different response to the matter everytime. I would rather not RMA the device, as I use it for college; however, I will if I have to. I have also heard mixed reviews in regards to those who have RMA'd their devices and several have stated that they were still unable to unlock after receiving the device back... I am also unable to download OTA updates through the device which does lead me to believe that there is an issue with the MAC address, but I am not certain in that thinking. This issue has of course been frustrating, and honestly I am looking to others for answers, as I said I really only want to RMA the device if I truly have to..... Thanks for your time.
Click to expand...
Click to collapse
I had the same issue so I returned the tablet three times to BestBuy until i got one that was allready at 4.1.1 ...
phil0sophic said:
I had the same issue so I returned the tablet three times to BestBuy until i got one that was allready at 4.1.1 ...
Click to expand...
Click to collapse
I have exchanged several emails with support now with the same support person, I managed to confirm I do have a MAC address issue but she was adamant the only fix is to send it in. If only Asus had an xda rep who knows the real fix for this issue and correct all of ours.
I have the same problem. I was the bootloader unlocked but i sent my tf300 to asus because i had a problem with the usb and sd card of the dock.And now the bootloader its locked. I thought that asus locked it. I have tried to open again but it said the same error. "Error network conection"..
xitrapharlax said:
I have exchanged several emails with support now with the same support person, I managed to confirm I do have a MAC address issue but she was adamant the only fix is to send it in. If only Asus had an xda rep who knows the real fix for this issue and correct all of ours.
Click to expand...
Click to collapse
Unfortunately a lot of users here on xda have reported their devices coming back from AST no different than the day they sent them in... As a college student I really don't have the time to waste on sending in my device and it being returned back saying all is dandy lol. I wish we could root JellyBean without unlocking... then I wouldn't be complaining so badly...
Hi all,
I sent my Infinity in a couple of weeks ago and after a whole lot of waiting I finally got my hands on it again today!
Sadly, as we all know, you get it back with a locked bootloader.
Usually that's not an issue but the Unlock Tool doesn't work for me.
I tried it a couple of times but no luck so far.
Do I have to revert to ICS to make this work or anything?
Or is there another trick/workaround to solve this issue?
Any help (*ANY* help) would be appreciated
Thanks
adelancker said:
Hi all,
I sent my Infinity in a couple of weeks ago and after a whole lot of waiting I finally got my hands on it again today!
Sadly, as we all know, you get it back with a locked bootloader.
Usually that's not an issue but the Unlock Tool doesn't work for me.
I tried it a couple of times but no luck so far.
Do I have to revert to ICS to make this work or anything?
Or is there another trick/workaround to solve this issue?
Any help (*ANY* help) would be appreciated
Thanks
Click to expand...
Click to collapse
Really just a guess ... but I think I have read something in other threads about MAC address and mainboard serial number not matching any more once the board has been exchanged. As far as I know, the unlock process contacts the Asus servers and does some kind of checking. I have read from others that had success in contacting Asus support and have them match all the items again.
Please take this with all care, just guessing here ... but maybe you can carry on your search in this direction.
adelancker said:
Hi all,
I sent my Infinity in a couple of weeks ago and after a whole lot of waiting I finally got my hands on it again today!
Sadly, as we all know, you get it back with a locked bootloader.
Usually that's not an issue but the Unlock Tool doesn't work for me.
I tried it a couple of times but no luck so far.
Do I have to revert to ICS to make this work or anything?
Or is there another trick/workaround to solve this issue?
Any help (*ANY* help) would be appreciated
Thanks
Click to expand...
Click to collapse
FordPrefect said:
Really just a guess ... but I think I have read something in other threads about MAC address and mainboard serial number not matching any more once the board has been exchanged. As far as I know, the unlock process contacts the Asus servers and does some kind of checking. I have read from others that had success in contacting Asus support and have them match all the items again.
Please take this with all care, just guessing here ... but maybe you can carry on your search in this direction.
Click to expand...
Click to collapse
This ^^ sounds about right -- I'm sorry, adelancker, but you're the latest in a loooooong line of TF700 owners who got their repaired device with a permlocked bootloader. (And to add insult to injury: I've never heard of anyone getting into contact with ASUS and resolving it -- although one guy tried three times over, and then reported he had contacts within ASUS now that could help resolve the issue. He was selling that unlock ability, but you had to pay a pretty amount in advance... Nice scheme, huh? ) Actually, I've heard of only three XDA-ers having it returned to them with the ability to unlock retained.
Man, this sucks. I really do feel sorry for you!
MartyHulskemper said:
This ^^ sounds about right -- I'm sorry, adelancker, but you're the latest in a loooooong line of TF700 owners who got their repaired device with a permlocked bootloader. (And to add insult to injury: I've never heard of anyone getting into contact with ASUS and resolving it -- although one guy tried three times over, and then reported he had contacts within ASUS now that could help resolve the issue. He was selling that unlock ability, but you had to pay a pretty amount in advance... Nice scheme, huh? ) Actually, I've heard of only three XDA-ers having it returned to them with the ability to unlock retained.
Man, this sucks. I really do feel sorry for you!
Click to expand...
Click to collapse
If this is true, this takes a whole lot of the joy of getting it back away!
Hopefully I will be able to convince them to set things straight.
I'll keep you posted, but I fear the outcome...
Any trick you know of that'll speed my infinity up, without going to custom roms?
I guess rooting should still be succesful? And then what? Install systemtuner, fstrim, browser2ram and see if that's enough?
Doesn't seem like I have an option here
adelancker said:
If this is true, this takes a whole lot of the joy of getting it back away!
Hopefully I will be able to convince them to set things straight.
I'll keep you posted, but I fear the outcome...
Any trick you know of that'll speed my infinity up, without going to custom roms?
I guess rooting should still be succesful? And then what? Install systemtuner, fstrim, browser2ram and see if that's enough?
Doesn't seem like I have an option here
Click to expand...
Click to collapse
Yes, rooting should still work -- I haven't really looked into the downgrade path options and if it requires a custom recovery, though. I'd root it if possible, and then tweak the hell out of it.
I fear as you do, but you might drop ASUS a line anyway -- you've got next to nothing to lose. Take care, and good luck!
I can post up a few build.prop tweaks but without a custom kernel you may still suffer.
Best thing you can do is update to 10.4.4.25 and disable all the asus bloat for now.
What has been said about the MAC address is correct. The success rate of people shipping their tablets into RMA to fix the MAC address issue does not seem very high. People are reporting they get the tablet back with the same issue regarding the unlock tool and unable to get the device tracker or OTA updates to work.
Email Asus support and flat out ask them to check the servers in Taiwan and find out if the MAC address listed in your tablet is the same one on the servers. They have the serial number already will just need you to supply the MAC address. If it comes back saying it is not and you need to RMA it, good luck. Question then becomes did the person responding to the email really check or just saying to RMA it so they can close out your email ticket.
The response I got last week was my tablet not matching what they have on the server and send it in. I'm debating if it's worth spending 15-20 bucks to mail it in, wait 2-3wks, only to get it back with them saying there is nothing wrong with the tablet and still be unable to unlock. That seems to be general outcome. In the email I explained I'm unable to use device tracker, receive OTA updates, or use the unlock tool. I explained the issues with MAC addresses for devices being incorrect on the servers in Taiwan as a known issue causing these problems. I supplied my MAC address that the tablet gives and asked to have them verify what they have.
Sorry to say but only Asus can fix this problem. If you search the forums for this topic you will find threads on it. Some had mentioned trying it with the sd card removed has worked. Give that a try. If you disabled the two tracking programs Asus has in their stock build, turn them back on when you try to unlock. Just keep trying a few times randomly and you might get lucky.
If I ever get my issue resolved I will for sure post in the forums for others.
We had already a thread for this, albeit for new devices:
http://forum.xda-developers.com/showthread.php?t=2146543
Mine works now.
The only success I have read about is 2-3 people asking Support to contact Taiwan / transfer the ticket to Taiwan as they seem to be able to correct the MAC in the systems.
After a week or so they fixed the MAC in their systems and the unlocking works again.
I have requested ASUS Germany to contact Taiwan 1,5 week ago but no luck yet. Still hoping they can work things out and I will keep on pushing.
sbdags said:
I can post up a few build.prop tweaks but without a custom kernel you may still suffer.
Best thing you can do is update to 10.4.4.25 and disable all the asus bloat for now.
Click to expand...
Click to collapse
Thanks! That's what I have done right now Except for the build.prop tweaks.
I can't do those all by myself
adelancker said:
Thanks! That's what I have done right now Except for the build.prop tweaks.
I can't do those all by myself
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Click to collapse
Wary of you doing the build.prop cos if you cause a boot loop you can't restore form recovery. You could reflash the full asus update though right? You comfortable with that?
Also don't forget to force gpu in developer settings.
DarkFire1985 said:
The only success I have read about is 2-3 people asking Support to contact Taiwan / transfer the ticket to Taiwan as they seem to be able to correct the MAC in the systems.
After a week or so they fixed the MAC in their systems and the unlocking works again.
I have requested ASUS Germany to contact Taiwan 1,5 week ago but no luck yet. Still hoping they can work things out and I will keep on pushing.
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Be careful here - the problem is not always the MAC-address.
For my TF700, Asus had the correct MAC-address stored, but OTAs, Device Tracker and unlocking did not work nevertheless.
From my Logcat entries I saw that the server refused to 'talk' to my tablet, so I assume that the Asus server in Taiwan just didn't know my tablet.
The issue is fixed now BTW, Asus Germany forwarded the ticket to Taiwan.
So if you talk to Asus support, do not insist that the problem is the MAC-address - if your MAC address is correct and you still insist that it is wrong the Asus support won't take you serious anymore.
sbdags said:
Wary of you doing the build.prop cos if you cause a boot loop you can't restore form recovery. You could reflash the full asus update though right? You comfortable with that?
Also don't forget to force gpu in developer settings.
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Already did! Checked force gpu, disabled all animations,etc.
Just doesn't match up to what did with CRomI
I'll first need to get root, but my tablet isn't recognising the EP201_768_SDUPDATE.zip as an update, I am afraid.
And without that, I can't even get root lol
By the way: I sent a mail to Asus, and they told me to send it in to get the unlock bootloader issue fixed.
Why on earth would they need me to send it in (once again!)?
adelancker said:
Already did! Checked force gpu, disabled all animations,etc.
Just doesn't match up to what did with CRomI
I'll first need to get root, but my tablet isn't recognising the EP201_768_SDUPDATE.zip as an update, I am afraid.
And without that, I can't even get root lol
By the way: I sent a mail to Asus, and they told me to send it in to get the unlock bootloader issue fixed.
Why on earth would they need me to send it in (once again!)?
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To get that $125 from you a second time?
MartyHulskemper said:
To get that $125 from you a second time?
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Hahaha ^^
They haven't charged me yet!
Maybe because I was super mega angry in my mail and mentioned the EU-consumer law a million times.
doesn't unlock and presumably void your warranty? I'm surprised they even let you send it in? Or are all of these instances non warranty repairs?
NegativeOne said:
doesn't unlock and presumably void your warranty? I'm surprised they even let you send it in? Or are all of these instances non warranty repairs?
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What can I say? I am a good negotiator I guess...
Just kidding. If you're European, you can always use this EU consumer protection law, which always has your back for the first 6 months after purchase.
Well I'm just asking because I just got my tablet yesterday and am still deciding whether or not to unlock it.
It seems like asus is pretty nice about repairing unlocked devices though.
And no, I'm in the USA
NegativeOne said:
Well I'm just asking because I just got my tablet yesterday and am still deciding whether or not to unlock it.
It seems like asus is pretty nice about repairing unlocked devices though.
And no, I'm in the USA
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If you're from the US, I can only recommend you to buy a third party warranty such as the Square Trade one.
After that, you can do whatever you want and you'll never have to worry about losing warranty after unlocking your tf700 ever again.
As a side note, unlock your device as soon as you have time! It makes your device that much quicker.
Just sucks that Asus somehow prevents me from unlocking it after the RMA.
So I just got a Zenphone6 and I'm following this guide to install LineageOS
https://wiki.lineageos.org/devices/I01WD/install
but got hold up at the "Unlocking the bootloader" step, because while running the app on the device it wanted me to agree to a number of terms and also connect to Asus to report my IMEI and possible other info. As I hadn't setup any network connection the app wouldn't proceed.
This disturbed me quite a bit, I've just parted with a fair amount of hard earned cash to buy a piece of hardware and it turned out I couldn't take full control of it.
So my question is, is there any way to sidestep the official unlocking tool?
No
Marlin79 said:
So I just got a Zenphone6 and I'm following this guide to install LineageOS
but got hold up at the "Unlocking the bootloader" step, because while running the app on the device it wanted me to agree to a number of terms and also connect to Asus to report my IMEI and possible other info. As I hadn't setup any network connection the app wouldn't proceed.
This disturbed me quite a bit, I've just parted with a fair amount of hard earned cash to buy a piece of hardware and it turned out I couldn't take full control of it.
So my question is, is there any way to sidestep the official unlocking tool?
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I want to join this question, I really disappointed by such ASUS's policy. Too bad I can't give the phone back. If I wanted this kind of policy, I'd buy half priced Xiaomi.
By the way, have you tried 'fastboot oem unlock' command after allowing unlocking in Developer Options?
I don't see "Allow OEM Unlock" anywhere in Developer Settings.
Also interested in this. I figured since Asus is supporting devs, they would make unlocking as easy as Google/Oneplus does with their phones. Guess not.
Anyone tried this "unofficial" method?
https://forum.xda-developers.com/showpost.php?p=80113454&postcount=51
Satoso said:
Also interested in this. I figured since Asus is supporting devs, they would make unlocking as easy as Google/Oneplus does with their phones. Guess not.
Anyone tried this "unofficial" method?
https://forum.xda-developers.com/showpost.php?p=80113454&postcount=51
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I took a plunge and got the phone, and this method doesn't work. Only the official one does, which as OP says will require an internet connect and probably does transmit the IMEI number and so on.
However, it doesn't require you to connect to a Google account as mentioned in the official Lineage instructions. So I guess that's a partial consolation.
Still, since Asus is in touch with the devs here, it would be great if someone can put forth a suggestion to drop this "phone-home" requirement. It's the only way they can compete with the more dev-friendly Oneplus.
I wish that there was a way. I really want to unlock the bootloader but I'm on the 10 beta and the official unlock tool does not work because of this. There doesn't appear to be a way to roll back to P either unfortunately so I'm stuck for now I guess