I have been having problems with my S3 for a while and am on my third phone. Problems are still happening and they are legitimate issues. I have talked to tier 2 support many times and talked to a couple supervisors too. My question to everyone is is there anyone I can call above the supervisor?
Sent from my SCH-I535 using xda app-developers app
I usually try to with with customer service not tech support
Sent from my VS920 4G using xda app-developers app
I apologize, "I UNDERSTAND." This really pisses me off, so I just gave up trying to get another replacement, already on my 4th.... I UNDERSTAND... F U man..
But if you want to make it easier on you call corporate and harass them politely.
I'm on my 6th..
Sent from my Cocaine White S3.
What kind of problems are you having?
Verizon generally doesn't let you speak to any higher than a supervisor. The bigger fish generally are not even in the same office as the Verizon reps you talk to on the phone. However, you can submit a complaint and insist that someone with authority call you back. They will sometimes you. Its worth a shot. It worked for me on my htc thunderbolt.
Verizon Samsung SIII
ROM: Jelly Beans 8
THEME: Magnum Cream
Thank you for giving me some real advice. I think I will try. Can you tell me where to right to please.
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cczupich said:
Thank you for giving me some real advice. I think I will try. Can you tell me where to right to please.
Sent from my SCH-I535 using xda app-developers app
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Click to collapse
If you call Verizon, they'll give you an email address to write to. Just be really insistent. Good luck!
Verizon Samsung SIII
ROM: Jelly Beans 8
THEME: Magnum Cream
Related
Just got off the phone with T-Mobile reps and they are exchanging my phone for the LG star which they say is the g2x upgrade! they supposedly fixed the random reboots,loaded new software and fixed the overheat issues as well as screen bleeding.I will be receiving the new phone on Wednesday so ill keep my fingers crossed that the issues are actually fixed and that it has the gingerbread update already on it!
Sent from my LG-P999 using XDA App
zxicemanxz said:
Just got off the phone with T-Mobile reps and they are exchanging my phone for the LG star which they say is the g2x upgrade! they supposedly fixed the random reboots,loaded new software and fixed the overheat issues as well as screen bleeding.I will be receiving the new phone on Wednesday so ill keep my fingers crossed that the issues are actually fixed and that it has the gingerbread update already on it!
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Bahahahahahahaha
sent from Abbottabad, Pakistan with no internet connection
Not really sure what is so funny
Sent from my LG-P999 using XDA App
The Star is just the codename for the O2x/G2x. You may be onto something, but I wouldn't count on it.
Star = Optimus 2X = G2X
Edit: dammit gubidi beat me to it
How exactly is that the "upgrade" that phone was in testing before the G2x and is basically the same phone with a few cosmetic differences.
Leave it to T-Mobile to convince us that they are doing us a favor here!
LG star is the g2x
Yea I get that ..but the Rep said they started reshipping them and were no longer being sold as g2x now I don't entirely know if the Rep knew what they were talking about but I just figured I would let you in on what I was told...and if it happens to be true then awesome if not then I'm in no worse position then I already was having a g2x with many issues
Sent from my LG-P999 using XDA App
First Rule of the cellphone world is never believe anything reps or tech support tell you.
Second rule of the cellphone world is never believe anything reps or tech support tell you.
Seriously I might be a troll and haven't posted yet... but really dude you should read what people posted first there was another guy who said the same sh** like two posts down and you could have just added to it. Geez... good news though hopefully its all true.
Sent from my LG-P999 using XDA App
I think these reps are just having fun now to see what they can get posted on XDA.
Sent from my LG-P999 using XDA App
Sorry my apologies for not seeing the other persons thread before posting mine ...
Sent from my LG-P999 using XDA App
They told me LG Star and when I told them it was a G2X they said "Oh yes, that right".
I just called again as my 3rd warranty had screen bleed issues and they sent me to loyalty. The loyalty person said that I could get a Galaxy S 4G which is an "really amazing phone" free of charge as an exchange.......
I explained I wanted a Sensation if anything (equal specs) and she stated "we don't normally do this, but you can pay the difference of the Galaxy S 4G and the Sensation which is $50. I asked to talk with a manager and they were all tied up for 20 minutes so they have to call me back. I am gonna threaten to write corporate till I get a sensation free of charge. Any tips for when they call me back?
How long are your wait times when calling customer care? I'm averaging 45-60 minutes. I just got someone and my phone reset after a 50 minute wait. You think they would call me back. But nope.
Sent from my LG-P999 using XDA Premium App
I can talk to someone fairly quickly, they just tend to put me on hold a lot to check "options"
Sent from my LG-P999 using XDA App
Are you calling 611?
Sent from my LG-P999 using XDA Premium App
Yup. They just better not call me back when I can't answer my phone.
Sent from my LG-P999 using XDA App
kangxi said:
I think these reps are just having fun now to see what they can get posted on xda
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hahaha
Sent from my LG-P999 using XDA App
Hell yea that phone rocks!
Sent from my LG Star using XDA Fail APP
kangxi said:
I think these reps are just having fun now to see what they can get posted on XDA.
Sent from my LG-P999 using XDA App
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Click to collapse
that would be kinda fun if you think about it
Do you think Samsung will ever put Ice Cream Sandwich on the charge or we stuck with Gingerbread? if not, Will the developers here ever be able to develop ICS for the charge? The reason I ask is because the new Verizon contracts eliminate unlimited data and in order to keep it, I'm looking at buying phones outright to avoid signing a new contract. I know things can change between now and next spring when I become upgrade eligable, but I don't feel so lucky.
If Verizon does not change plans do you think it's worth looking at Sprint or is this a downgrade network and/or equipment wise?
Mike
ICS is working on the phone...sorta. CM9 is almost fully functional, but there's no mobile data, so it isn't usable as a daily driver. For it to become fully functional, the RIL needs to be fully cracked, and there's just no motivation for devs to work that hard on the RIL this phone. It's bleeding users (me including), and no other phones (other than some prepay variants) use the same radios, so there's really not much to gain. I don't think jt has given up, but I just don't think it's a priority.
I'd bet money that Samsung/Verizon will never release ICS. There isn't enough room for a TouchWiz version of ICS on /system, and you can bet that they won't release a Google Experience version.
Edit: You can do like I did and check out swappa.com. I bought a used device from there and had a fantastic shopping experience and got a great phone in great condition for a fair price. Can't say enough good things about that site.
Thanks. I kind of expected as much. This phone is getting kind of old. I still have it as I refuse to upgrade if I don't have to.
Sent from my SCH-I510 using xda app-developers app
I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls
rice923 said:
I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls
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Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3
Craigslist. Bought myself a gnex for 250 and an s3 for 375.
I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
Sent from my SCH-I510 using xda app-developers app
bubarub said:
I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
Sent from my SCH-I510 using xda app-developers app
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Click to collapse
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
Sent from my SCH-I510 using xda premium
kvswim said:
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
Sent from my SCH-I510 using xda premium
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Thank you captain obvious.
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bubarub said:
Thank you captain obvious.
Sent from my SCH-I510 using xda app-developers app
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What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up
Reilly1812 said:
What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up
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He quoted my post. Lmfao.
Sent from my SCH-I510 using xda app-developers app
bubarub said:
He quoted my post. Lmfao.
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
That doesn't mean you're the only one that can read the reply. In an open discussion, responses are read/heard by everyone, and things said can often be more for the benefit of everyone else rather than the person it's directed at. It's a very common debate tactic to speak to the audience through your opponent, but it's useful in any open discussion. He quoted you because yours was the most relevant post.
Plus, you were talking about being scared of being taken on CL, so he was offering some very relevant advice.
DROID3R said:
Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3
Click to expand...
Click to collapse
No worries, I'm not giving up my unlimited data for an upgrade. I just can't fathom dropping $300+ on a new phone as I've always paid ssubsidized prices with contract
Sent from my SCH-I510 using xda app-developers app
What would you tell Verizon right now? Me... just the regular F*** You Verizon
Sent from my SCH-I535 using xda app-developers app
Pwnd b*tch
Sent from my Verizon Samsung Galaxy S3 4G LTE
checkmate
You are the weakest link.... Good Bye
GEAUX TIGERS
Nanananana na
Sent from my SCH-I535 using xda premium
Can you hear me now?
umm
Just.. LOL
jdk2 said:
Can you hear me now?
Click to expand...
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I have to admit a bit of ROFLCOPTERing at that one.
jdk2 said:
Can you hear me now?
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Touche good sir. Touche.
Duely blundered from my thunderdolt.
"No matter how hard you try, you can't stop us now" -Rage Against The Machine-
Sent from my SCH-I535 using xda premium
It feels like this is a big punch in the face and then a celebration dance to all the idiots at Verizon that thought it would have been a good idea to lock the bootloader from us.. sorta like this:
Thank you for excellent service.
Sent from my SCH-I535 using Tapatalk 2
I thought of this:
http://www.youtube.com/watch?v=l31UUl5SyXk
"C'mon... stop crying... u knew it was only a matter of time right?"
Sent from my SPH-L710 using xda premium
I'd tell them to suck my big fat **** frankly. I might just go to a Verizon store today and tell one of the reps that just for the fun of it.
Sent from my SCH-I535 using xda premium
Success kid.jpg is all I'd tell em.
Sent from my unlocked Galaxy S3! We win, Verizon!
xsteven77x said:
I'd tell them to suck my big fat **** frankly. I might just go to a Verizon store today and tell one of the reps that just for the fun of it.
Sent from my SCH-I535 using xda premium
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Click to collapse
Hahahaha, the rep would be like huh? Um...boss some one just told me to **** their big fat ****. Something about a buttloader.
I'm sure you were joking, but to others, the rep would have absolutely no idea what a bootloader was. They take a lot of crap from customers already. Please don't mess with the salespeople. They couldn't make a change in the locked bootloader policy anyway.
Sent from my SCH-I535 using xda premium
xsteven77x said:
I'd tell them to suck my big fat **** frankly. I might just go to a Verizon store today and tell one of the reps that just for the fun of it.
Sent from my SCH-I535 using xda premium
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Click to collapse
The CS reps at the store didn't lock your bootloader, in fact the ones at my store all have their phones rooted and were hoping for an unlock as well. Blame the corporate bastards. The ones who see most of your money.
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Vorfidus said:
The CS reps at the store didn't lock your bootloader, in fact the ones at my store all have their phones rooted and were hoping for an unlock as well. Blame the corporate bastards. The ones who see most of your money.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I bet those corporate bastards are gonna feel stupid now! I'd really like to see the look on the face of some of those people who implemented or contributed to the locked bootloader policy (at least for the SGS3). It took about a month for it to get unlocked, they must have spent more time among all their people to lock down millions of these phones, that's probably why Verizon released theirs last, later than anybody else, before they even knew there would be a supply delay, I now realize it wasn't a good, educated guess on the delay that all the other carriers had. I'd like to ask those immoral idiots "what ar you gonna do now, you a**holes"?
I currently have the toro (VZW Galaxy Nexus), and I am thinking of replacing it with an S3. I am on my 8th replacement phone, and this is really pissing me off. I have had so many problems with this phone, but I like the fact that it's a Nexus. My friend has a d2att and it's amazing, so I'm wondering if I should ask VZW to replace mine with a d2vzw.
I want your guys' opinion on this. I will be flashing my current setup if I do get one (AOKP + LeanKernel).
I don't care. Its up to you.
Sent from my SCH-I535 using xda premium
Multiple Nexus replacements are about the only reason they are upgrading people to S3.
bhags8 said:
I don't care. Its up to you.
Sent from my SCH-I535 using xda premium
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Click to collapse
Wow that was a nice comment.
I switched from VzW GNex to S3 and haven't looked back. I love this device.
bhags8 said:
I don't care. Its up to you.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
What a completely unnecessary reply to this thread. Shame on you.
OP, 8 replacements?! Wow! I would try and see if you can get an S3. Doesn't hurt to ask. With CM10 this phone is amazing!
Sent from my SCH-I535 using xda app-developers app
You might as well go for it. Worst case is they don't let you get the s3.
I'm actually thinking of replacing my nexus with an S3. Just for the battery life would warrant me to pursue this path. Seems like everyone's going for the S3, I just gotta find the courage to purchase it at full price as I want to keep my unlimited data. OP, I think the S3 would make you less stressed.
Why is this credit here?
I would think Verizon would have better answers than we would. $615 sounds like full price for an S3 ($599.99 + tax).
aaronc222 said:
I would think Verizon would have better answers than we would. $615 sounds like full price for an S3 ($599.99 + tax).
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Click to collapse
That was gonna be my answer. They're are some things Verizon actually knows better then xda. Billing questions is one.
Sent from my SCH-I535
I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
Sent from my SCH-I535 using xda app-developers app
I would do the best job of playing dumb and keeping my mouth shut that I had ever done.......
cell128 said:
I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
Sent from my SCH-I535 using xda app-developers app
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HHF2 said:
I would do the best job of playing dumb and keeping my mouth shut that I had ever done.......
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+1
Don't question them. Buy a Note 2 and sell your S3.
I just want to say do you really think Verizon will forget they mistakenly have to 600 bucks? They will find out at some point and charge you for it.
Sent from my SCH-I535
kintwofan said:
I just want to say do you really think Verizon will forget they mistakenly have to 600 bucks? They will find out at some point and charge you for it.
Sent from my SCH-I535
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No doubt about that.
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cell128 said:
I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
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Click to expand...
Click to collapse
Lmao someone started hitting the crack pipe a little bit early today
Sent from my SCH-I535 using xda premium
Monopoly has a card for bank error in your favor, maybe it will work with Verizon.
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Hey, pass some of that credit my way
Lol. If I could.... I wouldn't. Sorry. Helps a lot.
I Murder Murderers
I'd stay quiet and wait that out man lol
Gs3
Lol. I ain't tellin them "Finder's Keeper"
I Murder Murderers
Didn't they give u that credit to get the note 2? U said in another thread that Verizon was exchanging a s3 for the note 2
Sent from my SCH-I535 using xda premium
No. They are replacing it, not a new phone. I might get some overpriced accessories or two tablets. Or just not pay a couple of months
I Murder Murderers
If this is an accounting error you can expect it to be corrected. If it was me I would not spend that or you may owe them some money.
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zakth said:
If this is an accounting error you can expect it to be corrected. If it was me I would not spend that or you may owe them some money.
Sent from my SCH-I535 using Tapatalk 2
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Click to collapse
Technically he wouldn't owe them d*ck... They made the mistake and he was clueless about it he didn't think of the reasons why the credit was there and spent the money... So what? Their fault their problem... If anything they might wanna take that money out of one of their employee's paycheck...
This said, there most likely is a very reasonable explanation about that and it's not a mistake... That's what always happen to me when I get all excited about things like that lol...
Sent from my Samsung Galaxy S III running Jelly Beans Build 5
Yea who cares about those dirty employees. They make a mistake and they should be punished by losing money out of their paycheck. They're definitely not real people and definitely out to help you 100 percent of the time. That's what kills me. So many people talk about calling into Verizon and "raising hell" abusing the employees. I guarantee half the people here have never worked a customer service job and seen how stressful it is to be yelled out or make a mistake. Maybe instead of exploiting that mistake you should just wait for them to fix it. The worst part about working for verizon or any other company like it is that you make a mistake it comes right out of your pocket. You use that credit and you take money from someone else for making an honest mistake. I'm glad to know that there's people just ready and waiting to exploit verizon and by extension the employees. And the reason they are so ready to do this is because Verizon owes them something. Entitled ignorant customers, contrary to what that employee who's gonna lose 615 dollars is gonna be forced to say, I thank you for being the worst part of verizon.
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