Database Info

Full Root for HP Zeen (C510 printer tablet) update 9/8/12

As of this time, we do not have a way to restore to stock rom. We are waiting for the rom to be reuploaded somewhere. If you have it, please get with me.
Click here and download the three files:
http://forum.xda-developers.com/showpost.php?p=27647443&postcount=441
Unzip and place those three files on your sd card that goes in your zeen.
Power off the zeen.
Insert the sd card.
Hold the two volume buttons, then press and hold the power button and wait for the flash to complete.
It will say to remove sd card and press any key. Do so.
Once powered up, your should have a semi aosp build of....I think it's 2.2, correct me if wrong.

just ordered one from hp using purchaseedge points. free tablet=good. should be here this week. cant wait to start playing around with it. i cant imagine hp spent a ton trying to secure the hardware from hackers, since it is only a $400 device. hopefully this will gain more interest now that the samsung tab isnt living to the hype

metfoo said:
just ordered one from hp using purchaseedge points. free tablet=good. should be here this week. cant wait to start playing around with it. i cant imagine hp spent a ton trying to secure the hardware from hackers, since it is only a $400 device. hopefully this will gain more interest now that the samsung tab isnt living to the hype
Click to expand...
Click to collapse
I don't really think this things is gonna get much further. I wish it would, but of all the people on here only like 6 have it.

i just bought one yesterday ($299 @ bb w/ staples pricematch). haven't had a chance to do much with it yet, but i'll play with it this weekend. btw, i'm in KC too.

i have one also one issue though i dont have the printer for the setup is there a workaround for this? >_<

Don't need printer to setup
you shouldn't need a printer to set up just ZEEN. I know it forces you to dock ZEEN to printer, in that case, pull the menu down from the top, manually go into settings. Let me see if I can come up with documentation. I just did it and its working fine.
jlechner,
do you remember which version of Z4root u used?

Come on people... Lets root this thing...

metfoo said:
just ordered one from hp using purchaseedge points. free tablet=good. should be here this week. cant wait to start playing around with it. i cant imagine hp spent a ton trying to secure the hardware from hackers, since it is only a $400 device. hopefully this will gain more interest now that the samsung tab isnt living to the hype
Click to expand...
Click to collapse
I have had my Zeen for two weeks now. One thing that has been very helpful is taking all the apk. files I like on EVO and putting them on the Zeen sd card. Most are working great!
I would like to know Z4 root that was used also.

nark0117 said:
you shouldn't need a printer to set up just ZEEN. I know it forces you to dock ZEEN to printer, in that case, pull the menu down from the top, manually go into settings. Let me see if I can come up with documentation. I just did it and its working fine.
jlechner,
do you remember which version of Z4root u used?
Click to expand...
Click to collapse
No, but after you asked that I remember when I used the latest one, it kinda messes up. It puts it in some kind of test mode, and upon almost any reboot wipes everything.

z4root v1.3.0 gives me temporary "partial" root. Superuser works for some root apps like Root Explorer and AutoStart, but Titanium Backup and AutoStart do not see root.
Still unable to use RomManager because the device is still NAND locked.
Sent from my C510a using Tapatalk

Has this gone anywhere? I just picked up a printer and got the pretty nifty tablet with it... or is that I picked up an HP Zeen tablet and got a pretty functional printer with it... Either way NIFTY COMBO!!
I have a rooted Nexus One and Motorola Backflip as well as a jailbroken iPhone 4, 3GS, and 3G.
This thing has to have a loophole somewhere. If we could get it running Android 2.2 and drop that horrific Yahoo interface we might be getting somewhere.

HP Zeen
I am having the same issues with the Z4root. Some things work and some thing don't recognize the root.
The one thing I love about the tablet is the battery life. I installed everything that was on my IPOD, and plug it into any amp--hours of music, and it is great for watching movies.
It is like getting free tablet with a great printer. No monthly payment!!!

Holding both volume buttons at boot will ask to erase the user data. But that's all I've found so far.

Has anyone been able to use Dolphin HD browser on this? Amazon has the Printer for $296 with free shipping. Now the price point is where it should be. Could someone list the known working apps for this tablet? Thanks.
Edit: I found it for $259.99 from Adorama with free shipping.

td1320, i have been using Dolphin Browser HD on the Zeen for about a month and a half now, it works great.

Zeen root
Which rooted apps have you been able to put in??

Do you guys recommend this printer? I have seen some bad reviews.
Sent from my ADR6300 using Tapatalk

The printer is pretty good to me. It's fast and responsive. On another note, I tried installing the marketplace on this tablet and it keeps coming back it couldn't be installed. I wonder why... Astro File Manager works!

nark0117 said:
you shouldn't need a printer to set up just ZEEN. I know it forces you to dock ZEEN to printer, in that case, pull the menu down from the top, manually go into settings. Let me see if I can come up with documentation. I just did it and its working fine.
Click to expand...
Click to collapse
Hi, I got one of these at a junksale today minus the printer or anything to charge it.
I have made up a charger with correct voltage & amps and fitted a suitable plug. It charges.
I am still to get past the setup screen much help would be appreciated in knowing how you do this - if at all possible.
One thing I have been able to do is when battery warning comes on access the dashboard and connect it to my wireless network. I am looking though the settings now to see if this setup process can be overridden in there by perhaps deleting something or killing a service.
I have an IP address of it sat on my network, could you SSH into it I wonder?
Ideally I could do with taking it into a store and just plugging it into one on the shelf on display. But that would be a bit cheeky.
Can anyone help?
Thanks
Andrew

hostyorkshire said:
Hi, I got one of these at a junksale today minus the printer or anything to charge it.
I have made up a charger with correct voltage & amps and fitted a suitable plug. It charges.
I am still to get past the setup screen much help would be appreciated in knowing how you do this - if at all possible.
One thing I have been able to do is when battery warning comes on access the dashboard and connect it to my wireless network. I am looking though the settings now to see if this setup process can be overridden in there by perhaps deleting something or killing a service.
I have an IP address of it sat on my network, could you SSH into it I wonder?
Ideally I could do with taking it into a store and just plugging it into one on the shelf on display. But that would be a bit cheeky.
Can anyone help?
Thanks
Andrew
Click to expand...
Click to collapse
I picked my Zeen up from a local classified site for $50 because the kid couldnt get it past the printer setup. I'm assuming it was probably stolen the more I think of it, since if it was purchased with the printer it would be setup already... but I bought it from someone who claimed to be the original owner so i cant do much more about it.
On The Way home I had a brilliant idea.
I stopped at staples, took my zeen in and docked it on their printer for 30 seconds and it finished the setup... Pretty easy...
However, I have since reset the device and foun an easier way.
YOU MUST HAVE A POWER/DATA Mini-USB CABLE FOR THIS!
it can not be just a power cable, it has to have DATA capabilities.
(I Used A MacBook For This But It Should Work For A PC)
-Plug in your USB cable to the computer
-Plug In your Zeen AC Adapter (YOU MUST HAVE AN AC ADAPTER AND MINI USB)
-then boot your zeen to the setup menu
-plug in the mini usb to your zeen and hopefully it gives you the option to continue setup. (If it doesnt give it about 60 seconds)
-If it doesnt work unplug the mini-usb and plug it back in
I have reset twice now and this has worked for me.
-If it doesn't show up unplug the mini-usb and then plug it back in.
I have reset twice now, the first time i had to unplug it a few times but the 2nd reset it took it the first time.

[Q] Unique tf300t Issue

Hello folks!
I purchased a bricked TF300t from ebay. I knew it was bricked when I bought it, but I asked the original owner a bunch of questions before buying and it seemed like I could fix it. Well he wasn't completely honest about the issues it had and now I am stuck in a bootloop. It will load the ASUS splash screen, then it will begin to load the rom by showing the metallic looking asus splash screen with the spinning circle. It will spin for a little while, freeze, then reboot.
I was able to flash the stock JB 4.2 rom via the sdcard and the stock recovery (yes it is the JB bootloader) and this is where it lands me. I was hoping to use a TWRP or ClockworkMod recovery, but when I boot to the bootloader and it says fastboot protocol is on, neither of my Windows 8x64 pc will recognize it. Not just that it can't find the right driver, but that it doesn't see anything at all has been connected. Nothing in the device manager, no sound effects, nada. I have no blobs, so APX is worthless to me (and it doesn't find anything in apx mode either). I have used universal ADB drivers, Naked drivers, Driving Ms. Daisy, all to no avail. I have also tried to connect it to a 64 bit windows 7 machine with no luck. I am using the stock USB cable as well.
Basically I need a way to get out of the bootloop, a way to make fastboot work, or to flash a new recovery via sd-card (which I don't even think is possible). Any suggestions would be appreciated.
Oh, and before you give me the standard forum-snob response, "Google is your friend. Search the forums. Your issue has been answered," I have been wrestling with this problem for over a month, and have Googled my brains out. I have dome my due diligence. If you think the answer is out there, put up or shut up. Give me a link.

brandonharrison10 said:
Hello folks!
Oh, and before you give me the standard forum-snob response, "Google is your friend. Search the forums. Your issue has been answered," I have been wrestling with this problem for over a month, and have Googled my brains out. I have dome my due diligence. If you think the answer is out there, put up or shut up. Give me a link.
Click to expand...
Click to collapse
If they know, they wouldn't give you the Google-is-your-friend thing. But sarcasm won't get you far either, I'm afraid. People are willing to help, but nobody owes anybody anything up here. Your due diligence is for your own good, and counts for little here. No need to remind them to put up with you. You're asking for help you're not paying for, remember?
Now to the matter at hand: is it possible that the cable and/or the I/O port is bad? That takes place quite often. A wrong push might bend the tiny pins inside (happened to me, I had to replace the ribbon cable ). Some have gone through 2 or 3 USB cables before getting the thing to work. There have been cases where the PC couldn't connect with the tab in fastboot mode because the drivers did not install correctly or it's Win 7 64, etc... But if you can verify software validity PC-side, then it can't be anything other than physical non-connectivity. You might be barking up the wrong tree by focusing solely on firmware tab-side.

graphdarnell said:
If they know, they wouldn't give you the Google-is-your-friend thing. But sarcasm won't get you far either, I'm afraid. People are willing to help, but nobody owes anybody anything up here. Your due diligence is for your own good, and counts for little here. No need to remind them to put up with you. You're asking for help you're not paying for, remember?
Now to the matter at hand: is it possible that the cable and/or the I/O port is bad? That takes place quite often. A wrong push might bend the tiny pins inside (happened to me, I had to replace the ribbon cable ). Some have gone through 2 or 3 USB cables before getting the thing to work. There have been cases where the PC couldn't connect with the tab in fastboot mode because the drivers did not install correctly or it's Win 7 64, etc... But if you can verify software validity PC-side, then it can't be anything other than physical non-connectivity. You might be barking up the wrong tree by focusing solely on firmware tab-side.
Click to expand...
Click to collapse
First off, thanks for your reply! Secondly, I am sorry that my original post came off sounding so harsh! It didn't sound so bad in my head (but rereading it I think you are right). Sorry if I offended. I have edited my original post to remove some of the snarkiness.
Also, it may be a bad IO port, but when I plug it into the computer while on the bootloader menu, for example, the tablet freezes for just a moment as if it is getting ready for communication with my pc.. I hope the IO port is not bad, but even if it is, any other ideas that anyone can give me would be welcome.

brandonharrison10 said:
First off, thanks for your reply! Secondly, I am sorry that my original post came off sounding so harsh! It didn't sound so bad in my head (but rereading it I think you are right). Sorry if I offended. I have edited my original post to remove some of the snarkiness.
Also, it may be a bad IO port, but when I plug it into the computer while on the bootloader menu, for example, the tablet freezes for just a moment as if it is getting ready for communication with my pc.. I hope the IO port is not bad, but even if it is, any other ideas that anyone can give me would be welcome.
Click to expand...
Click to collapse
I read your OP again. Your problem is interesting. I assume at this point your tab is stuck at the bootloader with at least 2 icons (RCK and Wipe Data), since if you can load the 4.2 rom, you can use Goo manager to download the custom recovery. But even if stuck at fastboot page, you should be able to select RCK and flash back to 4.1 with the official zip (104220 unzipped once) on SD card. I've done this after selecting the wipe data icon (while you're on official rom with no custom recovery installed, it's safe to wipe data). Once you succeed at downgrading to 4.1, you can work your way back up to 4.2. Have you tried this?

graphdarnell said:
If they know, they wouldn't give you the Google-is-your-friend thing. But sarcasm won't get you far either, I'm afraid. People are willing to help, but nobody owes anybody anything up here. Your due diligence is for your own good, and counts for little here. No need to remind them to put up with you. You're asking for help you're not paying for, remember?
Now to the matter at hand: is it possible that the cable and/or the I/O port is bad? That takes place quite often. A wrong push might bend the tiny pins inside (happened to me, I had to replace the ribbon cable ). Some have gone through 2 or 3 USB cables before getting the thing to work. There have been cases where the PC couldn't connect with the tab in fastboot mode because the drivers did not install correctly or it's Win 7 64, etc... But if you can verify software validity PC-side, then it can't be anything other than physical non-connectivity. You might be barking up the wrong tree by focusing solely on firmware tab-side.
Click to expand...
Click to collapse
Emphasis is my own. Sorry to go grave digging but I'm running into issues with my tablet trying to fastboot with win 7 x64. Is this a known issue or was that just a dig at Microsoft?

TwStD said:
Emphasis is my own. Sorry to go grave digging but I'm running into issues with my tablet trying to fastboot with win 7 x64. Is this a known issue or was that just a dig at Microsoft?
Click to expand...
Click to collapse
There were reports of people running into problems using W7 64. I've used it, and it's not so much problems as it is it'd act weird sometimes. So I mostly used W7 32. Hope that answers your question.

graphdarnell said:
There were reports of people running into problems using W7 64. I've used it, and it's not so much problems as it is it'd act weird sometimes. So I mostly used W7 32. Hope that answers your question.
Click to expand...
Click to collapse
I only use X64. No issues here, I just use the drivers posted on the sticky ( http://forum.xda-developers.com/showthread.php?t=1697227 Post 2 Under "Utilities 300T 300TG" ). I didnt have any luck with the universal drivers though. One thing that DID make a difference for me was whether I plugged it into a USB port on the front ( from the motherboard header ) or directly to the motherboard in the rear. Rear worked where front didnt ( on 2 different computers ). It might have something to do with the length of the cable + connecting in multiple spots. My external USB drives / Wireless adapters work perfect on the front ports, and one computer is brand new ( Intel extreme board + 3770K ). The new rig has USB3 on the front as well.

pyraxiate said:
I only use X64. No issues here, I just use the drivers posted on the sticky ( http://forum.xda-developers.com/showthread.php?t=1697227 Post 2 Under "Utilities 300T 300TG" ). I didnt have any luck with the universal drivers though. One thing that DID make a difference for me was whether I plugged it into a USB port on the front ( from the motherboard header ) or directly to the motherboard in the rear. Rear worked where front didnt ( on 2 different computers ). It might have something to do with the length of the cable + connecting in multiple spots. My external USB drives / Wireless adapters work perfect on the front ports, and one computer is brand new ( Intel extreme board + 3770K ). The new rig has USB3 on the front as well.
Click to expand...
Click to collapse
To be fair, I am on a ME301T but the hardware and most of the software is nearly identical. I'll try the drivers you recommended.

TwStD said:
To be fair, I am on a ME301T but the hardware and most of the software is nearly identical. I'll try the drivers you recommended.
Click to expand...
Click to collapse
Also try different usb ports as well. Its weird, but fixed my issue. Also on laptops, some have daughterboards or small ribbons connecting to some of the USB ports. Its worth a shot trying different ports on a laptop as well.
Let us know if it works !
If not, it could be your dock connector as mentioned earlier. Luckily, they are cheap though.
http://www.ebay.com/itm/OEM-ASUS-TF...216?pt=LH_DefaultDomain_0&hash=item1e7a699730

OK, will do. Thanks!

try using a Linux. and install adb and fastboot drivers. win8 is a pain in the butt with android. i switched to Linux mint as a main os for everything android. also check the forum here. I posted a guide to reflash from a softbrick as long as fastboot is working.
Unrecoverable bootloader error but not Bricked!
http://forum.xda-developers.com/showthread.php?p=44244313
Unrecoverable bootloader error but not Bricked!
gl
buster
Sent from my GT-I9505 using XDA Premium 4 mobile app

[Q] MaPan MX319/JXD S9100 Help

As far as I can tell, the title says what the tablet's model is although I'm not 100% sure as it doesn't have any stickers or decals giving any clues as what it's exact model is other than it has 8GB of storage.
My brother found it in a house he was remodeling for someone. The last occupants of the house were long since gone and the owner (who my brother was doing the work for) said he could keep it and since he already has a tablet, he gave it to me.
The downsides to this are;
1. It has no SD card. But I can easily go out and buy one.
2. It's locked with a passcode and since it's original owners are long gone, there's no way to get the code.
The passcode can range from a single digit and above so guessing was obviously out of the question.
I tried looking up the recovery button sequence and after trying countless different ones that I've found, I've had no luck.
Windows 7 recognizes it as a USB Composite Device, I've tried the instuctions found in google to get it to recognize it as a tablet, but so far no luck there either. The tablet doesn't even show a prompt for USB Mass Storage when it's plugged in. It simply displays the passcode number pad.
I've considered flashing it but LiveSuite is a joke. After trying to decipher all the broken english, it wont even recognize the tablet. I found the firmware on the MaPan website after digging through all their tablet models and comparing the pictures until I found the exact match of the one I have.
Any idea how I can make this tablet usable? I have Ubuntu 12.04 in virtualbox as well if using that will make it easier.
Also, if anyone asks for pictures, I'm sorry as I don't have a camera. I have a cheap phone but it doesn't have one.

My Surface won't boot up stuck on Repair - MS support Can't help :(

I've recently completed a trip to Disney World with my family and took over 300 Pictures. I used my MS PRO 3 to store the pics and do some work.. Unfortunately i woke up today and the device won't boot up.
I took the Microsoft store where i bought it for assistance and i was told it is most likely gone forever.
Since this is suppose to be a Laptop replacement, they're able to reach the Hard drive registry and pull any folder that is customer created or use a USB drive and install the corrupted files?
I was wondering is there is any ways to retrieve this pictures or document. Know with a standard laptop its possible. Why not the pro.
You may ask why, Why i didn't save it thru One Drive, Well the photo were too big and the types of transfer is not allow... I never had these types of issues with my android devices($500) something different with the Surface pro 3 ($1400).

Hypothetically, you could extract the solid-state drive from the tablet and connect that to another device. You'd pretty much need to take the tablet to pieces to do so, though.
This is the same problem you would have if any other device with non-removable storage (MBA, iPad, Android tablet, $300 Dell Venue 8 Windows tablet, etc.) doed so completely you couldn't even begin the boot process, by the way. It sucks that it happened to a high-end device but that's what warranties are for. As for the lost photos, well, that sucks but unless they're still on the camera memory card then recovering them is going to be difficult and/or expensive if it's possible at all, and it might not be.

mseck said:
I've recently completed a trip to Disney World with my family and took over 300 Pictures. I used my MS PRO 3 to store the pics and do some work.. Unfortunately i woke up today and the device won't boot up.
I took the Microsoft store where i bought it for assistance and i was told it is most likely gone forever.
Since this is suppose to be a Laptop replacement, they're able to reach the Hard drive registry and pull any folder that is customer created or use a USB drive and install the corrupted files?
I was wondering is there is any ways to retrieve this pictures or document. Know with a standard laptop its possible. Why not the pro.
You may ask why, Why i didn't save it thru One Drive, Well the photo were too big and the types of transfer is not allow... I never had these types of issues with my android devices($500) something different with the Surface pro 3 ($1400).
Click to expand...
Click to collapse
Well, it's not really fair to compare the SP3 to an Android device. Android uses ARM processors and the SP3 uses x86 processors. x86 is the kind of processor that you would find in a laptop or desktop. You should be able to retrieve any files from your SP3 as you would from a laptop. It has the same hardware as a laptop.
Keep in mind that MS has 14 day return policy as does most computer retailers. If it is a mechanical failure it is under warranty and they will replace it. If you have a replacement plan they will replace it no matter what.
Unfortunately, most will tell you that the way to get files from a busted PC is to take the hard drive out and put in a different PC. I don't think you want to take your SP3 apart for a few files.
The best solution would be to find a way to boot your PC from a USB. If you can manage that, you can copy the files to a USB. You're probably going to need a USB hub.

Forget it guys let's admit it the sp3 is a beautiful piece of hardware and fantastic fete of engineering. But truth be told mine bricked on day 1 and had to spent an extra 200$ shipping it back for an exchange from Microsoft.
There are way too many occasions reported that I wonder what the mac boys would say about this. Thinks I wanna let the cat out of the bag.
Sent from my HTC One_M8 using XDA Premium 4 mobile app

Take it you dont have a mSD card in the machine and use File History?

[Q] USB stopped working, can't see files on PC

Has anyone had the problem of USB no longer working? It charges the device, but PC will not recognize the device - no icon or ability to see it as a drive in the PC. I've tried different cables and laptops, but same problem. (And the old cables & laptops work fine with my other USB devices). The phone & USB worked flawlessly the first 4 days I've had it - no problems transferring files from PC to phone & back.
Bone stock Galaxy S6 128 GB on Verizon.
Win 8.1 on Yoga 13 and Win 7 on Latitude 6400.
Thanks for any guidance.

Check to make sure the drivers are on the computer and try a different USB ports

stantaur said:
Has anyone had the problem of USB no longer working? It charges the device, but PC will not recognize the device - no icon or ability to see it as a drive in the PC. I've tried different cables and laptops, but same problem. (And the old cables & laptops work fine with my other USB devices). The phone & USB worked flawlessly the first 4 days I've had it - no problems transferring files from PC to phone & back.
Bone stock Galaxy S6 128 GB on Verizon.
Win 8.1 on Yoga 13 and Win 7 on Latitude 6400.
Thanks for any guidance.
Click to expand...
Click to collapse
Make sure USB debugging is checked. Go to about phone. Go to "build". Tap on it rapidly until it says you now are a developer. Back out of about phone and go into the new option "Developer Options" and check USB debugging. When you hook up your phone you may get a popup that asks if you want to trust this computer. Say yes. On your notification page, it might say you are connected as an installer. Change it to media. Sometimes you need to toggle back and forth from camera and media.

Tulsadiver said:
Make sure USB debugging is checked. Go to about phone. Go to "build". Tap on it rapidly until it says you now are a developer. Back out of about phone and go into the new option "Developer Options" and check USB debugging. When you hook up your phone you may get a popup that asks if you want to trust this computer. Say yes. On your notification page, it might say you are connected as an installer. Change it to media. Sometimes you need to toggle back and forth from camera and media.
Click to expand...
Click to collapse
Thank you. Yes, tried Dev mode and USB debugging, but no luck. Phone double-beeps when I connect the USB to it (and begins to charge), but no pop-ups on either phone or laptop in relation to storage / ability to manage files. No drive shown for the phone (whereas Thurs-Fri the phone showed up as an extra drive when I plugged it in.)
I also did a Factory Reset, just to see if going all the way back to square one would help. No luck there either. Phone still won't recognize laptop, laptop doesn't recognize phone.
That leads me to think something died in the hardware, firmware or something. This Win8.1 laptop works great with all my other devices.
I'm in the 10 day trial/return period (and coming from 2 yrs of flawless-except-****ty-camera HTC One M7 experience) - so if this is the "crap" quality people say is endemic to Samsung (srsly, 3 days and the phone does this? WTH), please let me know so I can get a G4 or Nexus 6 (can't go back to HTC M9 since the M7's camera was a 2 year prison sentence).

stantaur said:
Thank you. Yes, tried Dev mode and USB debugging, but no luck. Phone double-beeps when I connect the USB to it (and begins to charge), but no pop-ups on either phone or laptop in relation to storage / ability to manage files. No drive shown for the phone (whereas Thurs-Fri the phone showed up as an extra drive when I plugged it in.)
I also did a Factory Reset, just to see if going all the way back to square one would help. No luck there either. Phone still won't recognize laptop, laptop doesn't recognize phone.
That leads me to think something died in the hardware, firmware or something. This Win8.1 laptop works great with all my other devices.
I'm in the 10 day trial/return period (and coming from 2 yrs of flawless-except-****ty-camera HTC One M7 experience) - so if this is the "crap" quality people say is endemic to Samsung (srsly, 3 days and the phone does this? WTH), please let me know so I can get a G4 or Nexus 6 (can't go back to HTC M9 since the M7's camera was a 2 year prison sentence).
Click to expand...
Click to collapse
I've read some horror stories but I love mine. I have two and no problems at all. See if you can get a new one with another trial period.

Tulsadiver said:
I've read some horror stories but I love mine. I have two and no problems at all. See if you can get a new one with another trial period.
Click to expand...
Click to collapse
Been on the line with Verizon Tech Support for 2 hours as of this writing. Re-did all the diags, reset, Kies, etc. that I did Sunday from the VZN and Sammy websites. Combined with the re-setting of folders, Peel remote, TouchDown, etc. I'd done on the first phone, I'll have wasted a full day just fixing the phone.
Wish the HTC M9 had a better camera, G4 had better battery life or Nexus 6 had a better audio chip. If they send me a new GS6 and it flops again, does anyone have a recommended fallback phone to get as a placeholder until something better makes it to market (M9+ with fingerprint reader, better CPU, better camera)?

stantaur said:
Been on the line with Verizon Tech Support for 2 hours as of this writing. Re-did all the diags, reset, Kies, etc. that I did Sunday from the VZN and Sammy websites. Combined with the re-setting of folders, Peel remote, TouchDown, etc. I'd done on the first phone, I'll have wasted a full day just fixing the phone.
Wish the HTC M9 had a better camera, G4 had better battery life or Nexus 6 had a better audio chip. If they send me a new GS6 and it flops again, does anyone have a recommended fallback phone to get as a placeholder until something better makes it to market (M9+ with fingerprint reader, better CPU, better camera)?
Click to expand...
Click to collapse
NO HELP FROM VERIZON "TECH SUPPORT" OR "WARRANTY" having spent 3 hours on tech support with Verizon...
Our Samsung GS6 failed Saturday (USB won't connect to any laptops using any cables) and I spent Sunday doing Verizon's online fixes (including safe mode, factory reset, Kies, etc.) and 3 hours with Verizon tech support this morning with no resolution.
Verizon is calling Samsung and "will get back with me later this week" if and when they find or make sense of other field failures that match my phone. (Really? And how would Zappos, Amazon and other customer service benchmarks handle it? Yep, overnight a new one after 5 min call and issue RMA for the defective item to be overnighted for tear-down / fault analysis). And by the way, my wife and I are paying for "next day" replacement and within the 14-day trial period...
So one would think Verizon would overnight ship a new GS6 out to me immediately and have me ship the defective GS6 to Samsung for tear-down analysis.
That's not the case. How Verizon is handling this frankly has us spooked that Verizon does not in fact stand behind either their products or "warranty" services.
I'd hope that our 14-day return-policy time-clock be reset and a new GS6 black 128GB be overnighted to me, or find some way of extending the return window (since the device, and its "warranty" and the customer "service" have all failed within 2 days of receiving the phone).
Think I'm going to be stuck with the LG G4 or maybe even swapping carriers.

Go to a store. If they can't do anything ask for a refund.

stantaur said:
Has anyone had the problem of USB no longer working? It charges the device, but PC will not recognize the device - no icon or ability to see it as a drive in the PC. I've tried different cables and laptops, but same problem. (And the old cables & laptops work fine with my other USB devices). The phone & USB worked flawlessly the first 4 days I've had it - no problems transferring files from PC to phone & back.
Bone stock Galaxy S6 128 GB on Verizon.
Win 8.1 on Yoga 13 and Win 7 on Latitude 6400.
Thanks for any guidance.
Click to expand...
Click to collapse
It's not a work/corporate PC, is it? I had a similar issue, and turns out that USB storage devices were disabled by Windows policy.
Have you tried to use ADB with the phone? If you install ADB drivers, you could verify that you can at least connect...

VZN and Samsung tech support / customer service FTL
jimbobtexas said:
It's not a work/corporate PC, is it? I had a similar issue, and turns out that USB storage devices were disabled by Windows policy.
Have you tried to use ADB with the phone? If you install ADB drivers, you could verify that you can at least connect...
Click to expand...
Click to collapse
One of my laptops is personal Win 8.1, the other is corporate Win 7. Neither laptop recognized the Samsung GS6 after day 2, but worked flawlessly up until that time.
Still nothing back from Tech Support / Samsung "researching" the problem. Total WTF with those yaboes.
Monday I engaged the team who originally sold us the GS6 at our local store, and they're saying my new phone (replacement) will be in the store by Sat 6/27. 5+ days without a phone, but if this replacement doesn't suffer any issues, great.

Have you solved this issue? My wife's meet the same issue. And we did a lot ..... But it still no work.

This happened to me today. Computer would not recognize device. I toggled USB to camera mode then back to media device in phone settings and my pc recognized it again.