Hello, everyone,
I hope this is the right forum, but please feel free to move it to the correct one.
My wife's HTC Dash (on a Rogers plan) began acting strangely yesterday. She said she was in the middle of texting when the Comm manager screen came up. When she finished her text, the shortcuts along the top of the screen were all missing, and when she tries to use them, it says something to the effect of "Error opening the shortcut of locating the target filename." I can't say exactly how this happened, since I was not with her at the time.
She can still send and receive text messages by highlighting the "Text Messages" section of the homescreen, and she can still access her contacts for calls and texts. The calendar can still be accessed through clicking on appointments in the home screen, but not through the shortcuts. Also, where the Comm Manager usually is on the home screen, it is now blank, but I can click on it and access the Comm Manager screen.
When I open the Start Menu, the only icon that remains is the T-Mobile "Set up Email" option. I can also not sync the phone to the netbook it's set up on. When I plug the phone in, it is recognized by the computer but in Mobile Device Centre program, it imply says "Error."
UPDATE:
I can plug the phone into the computer and it will be recognized. I can also use file explorer to see the files in the phone. Also, the phone will not let me change ring modes (Normal/Meeting/Silent/etc)
Has anyone had this issue before, and would a factory reset correct the issue? I told my wife it's likely she will lose her contacts, but she's not too concerned about it, since she can get those back easily enough. She just wants the full functionality back. She does not use the phone for email, so I can't speak to that.
Thanks for taking the time to read all this. I hope someone can help us!
Thanks
I'm sorry, but i can't help you with your problem, but you don't have to loose the contacts etc from the device as you are able to connect to a pc.
Find a program called 'jeyo mobile compagnion' you can download a demo from the official website,and you can make a back up of contacts, sms and call histtory
btw, afaik you probably have to make a hard reset (factory reset).
good luck!
Hey guys,
I just got my OPO today and have been loving every bit of it, but it seems that my SMS isn't working correctly. I checked the APN settings multiple times and even tried some of the preset ones with no luck. My issue is that I can both receive SMS messages as well as send and receive MMS messages, but when it comes to sending an SMS, I get a "Message note sent. Touch to retry" message. I've tried both the default app AND Google Hangouts with no luck from either. It's not a huge issue because I use mostly group chats and my gf can use hangouts, but it's still incredibly frustrating. Do you guys have any hints or tricks I should try out? I seriously love this device, but I am going crazy over the SMS issue.
I'm running the stock CM11S rooted with TWRP 64GB model on AT&T. Mobile data, LTE, everything else works. Just not actually sending SMS. I thank you for the responses ahead of time.
Hey @Bliznade.. .i see you posted about this sms issue. I am also having exact same issue now with my oneplus. Did you manage to find a solution of your issue? If yes, then can you share it with me? It is driving me crazy.
OR if anyone else can help me here?
Guys, basically you have to get the apn that is used by AT&T. Idk if you already have that apn, but the preset ones are made for the T-Mobile bands not really AT&T as I know it.
Parvinder25 said:
Hey @Bliznade.. .i see you posted about this sms issue. I am also having exact same issue now with my oneplus. Did you manage to find a solution of your issue? If yes, then can you share it with me? It is driving me crazy.
OR if anyone else can help me here?
Click to expand...
Click to collapse
Yes, I was! It was actually Google Voice setting itself up wrong or something and after I factory reset my SMS/MMS was working fine. I turned off Google's auto-app-restore and installed only the apps I needed and one at a time, trying SMS inbetween, since I knew it HAD to be an app if it worked after a factory reset but didn't after setting up my phone. I'd say if you have Google Voice to uninstall it completely. Some setting in there messed up my phone. If you don't have Voice installed, honestly the best thing to do is factory reset and makes sure SMS is working, then install each app one at a time. I know it sounds like a lot but that's what worked for me.
If that doesn't work, this is what OnePlus's customer service had to say. It was seriously a lot of back and forth, and they were incredibly helpful, even if it didn't fix my issue, it might fix yours, so I'll post out conversation below:
Email with R (OnePlus) said:
Jacob K
Jul 20 09:34
I got my device today, the 64GB sandstone black, and put in my AT&T sim card. The phone worked as usual-or so I thought. My data works. 4g LTE on the wireless network, group MMS works, and I even receive SMS fine. But I'm not able to send out any SMS for some reason. I get left with a "Message not sent" notification. I tried this first with the stock app then tried Hangouts and neither worked. I checked my APN and everything seems to be correct. I'm just at a loss, as it's odd that I can receive both SMS and MMS and even send MMS but I can't send out SMS. Is there something I can do to resolve this?
R (OnePlus)
Jul 22 13:27
Hi Jacob,
Let's try a few things to help you solve your SMS problem.
First, turn off your OnePlus One, carefully remove the SIM tray, and then power on your OnePlus One. Let it finish booting up. Obviously it will say there is no SIM inserted, cause there isn't!
Next, turn off your OnePlus One again. Carefully put the SIM tray/card back in the same way you took it out and power on again. Give your phone a few minutes to register on the network and get settled. Now, try to send an SMS, see if it works.
If we are back to square one, I'm going to have to gather a bit more info. As you probably already know, this problem is typically APN related. Are you using the PTA APN on At&t?
Would you mind downloading an SMS app called Textra (free) to see if you can send an SMS using this app please? Let me know if any of this stuff works, or not. Thanks.
Jacob K
Jul 22
to OnePlus
Alright, I tried all of the steps you gave me and it didn't work, so I tried again waiting longer in between each step and no luck. I also tried Textra and upon hitting the send button got an immediate notification that the message failed. I realize this seems to be a very specific problem because I've searched all over the internet and I've come up with no solutions. I posted in multiple forums with just one reply from someone else with the same issue. But since putting the ticket in I've also tried inputting the correct AT&T SMSC in all 4 formats to no avail. Every time I press update and re-enter it goes back to the old, which is in fact one of the correct SMSC's for AT&T (the one in quotes) with a ,145 tailing it (not sure what that's for). But any information you need I'll be glad to provide, and I greatly appreciate your response. I've been living off of Facebook messages and group chats the last few days, haha.
R (OnePlus)
Jul 22 14:46
Hey Jacob,
Cool, thanks for enduring a little troubleshooting and glad you understand the language of tech. Just to remove another obvious layer of doubt, please make sure you have updated to the latest version of CM via OTA. The fact that you can receive SMS messages makes this an interesting puzzle to solve.
For our next attempt, we will try something a little more drastic before I ultimately suggest a factory reset, but lets put that on the back burner for now.
Go to settings/apps and then swipe right 2 times to reach the 'All' category
For each of these apps: Phone/Messaging Storage , Messaging , Hangouts , and com.android.smspush
Perform this process: Force stop, Clear cache, Clear data
Do a restart when you are done and fire off an SMS when you are rebooted to a stable state. Any luck?
Jacob K
Jul 22
to OnePlus
Alright, no luck with that either, so I just sucked it up and did a factory reset. I tried sending an SMS immediately after and it worked, so I thought I was good. But then after I allowed Google to install all of my old apps, I tried it again and no luck. But I did notice when Google Voice installed, CM asked me if I wanted to use Voice+ (or something along those lines) and I said yes, chose my Gmail and allowed it to access my G+ info, but after that it asked me which email to use again and wouldn't go away until I clicked out of it. Then I had to swipe the notification away, so I figured Voice might be the culprit, uninstalled and voila, working SMS.
So maybe something in the Voice settings was messing things up, or maybe the CM Voice+ thing messed it up since it worked fine on my old phone. Not sure, but I'm happy to have fixed it. Everything works great now! And even though we weren't able to fix the problem through the troubleshooting steps you provided, I realize this was a difficult and very specific and local issue.
[insert nerdy thank you note here]
Click to expand...
Click to collapse
Bliznade said:
Yes, I was! It was actually Google Voice setting itself up wrong or something and after I factory reset my SMS/MMS was working fine. I turned off Google's auto-app-restore and installed only the apps I needed and one at a time, trying SMS inbetween, since I knew it HAD to be an app if it worked after a factory reset but didn't after setting up my phone. I'd say if you have Google Voice to uninstall it completely. Some setting in there messed up my phone. If you don't have Voice installed, honestly the best thing to do is factory reset and makes sure SMS is working, then install each app one at a time. I know it sounds like a lot but that's what worked for me.
If that doesn't work, this is what OnePlus's customer service had to say. It was seriously a lot of back and forth, and they were incredibly helpful, even if it didn't fix my issue, it might fix yours, so I'll post out conversation below:
Click to expand...
Click to collapse
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Parvinder25 said:
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Thanks.. Didn't find that setting but uninstall works perfect.
Sent from my A0001 using XDA Free mobile app
Parvinder25 said:
Well I got to know the real reason behind it. It is Google voice but you don't need to uninstall it.
When you install Google install, there's an extra setting of voice+ in connection settings. (click more in connection settings to get it). If you enable voice+ which then says it'll use Google voice to send all sms from handset, then your sms won't work. If you disable it, then sms work fine just as before.
So no factory reset or uninstall of Google voice is required. Uninstall of Google voice worked bcoz it removes that voice+ setting as well.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Parvinder25: Could you perhaps elaborate on exactly where these "connection settings" are located? I could not find them anywhere within the Google Voice app. I'd like to keep using GV for its visual voicemail feature, however it seems to completely disable my ability to send MMS messages (although they do send after GV is uninstalled). I've located a toggle to receive text messages either within google or through the messaging app, however the messaging app was already selected. That would be the only toggle I could locate within GV that remotely relates to messaging. Thanks in advance.
Hello Parvinder,
It was glad that you have resolved this issue, i am also facing similar issue with my One Plus One mobile - MESSAGING. I am using AT&T network. I couldn't fine Google Voice+ in the apps or settings. I can just see Google Voice but, i am not able to find which setting needs to be disabled or Uninstalled? Could you please provide exact navigation for the same would be great help for me and other users on this blog.
Appreciate your help.
Thanks,
Venki
Can't seem to get it to only do timeline updates from a specified list of "friends". I can turn off "all" and choose specific names on the list, but it then defaults back to all again. I've uninstall and reinstalled twice.
Is it working for others? If so, any suggestions?
Working fine for me. I have only 3 name checked on stream list.
I just started having multiple issues with the facebook ext. I'm no longer receiving any inbox notifications, and the profile pictures are missing on the watch. This is really strange since I've already tried resetting the smartwatch and even updating the firmware via the SUS tool. Not sure if anyone knows of a workaround?
Hello everyone. Thanks for reading and I am hoping someone could help me.
With the new Samsung S7, I am having the following issue. Gmail wont sync automatically, so I dont receive any new emails unless I personally go into the app. When I go into account settings, everything seems fine. But let me add, this is not always. One day is working fine, and next day its not. Its weird. When its not working right, and I enter account settings, I see the black sync circle next to mail, and unless I manually click it on, it wont update.
Next, I do not know if its marshmallow or the S7. But before, when playing videos, or anything, the actual phone will give me the option to pick from my choices, and when chosing, I have the ability to either click JUST ONE, or make it default. Now, whenever it gives me an option, it does not allow me to choose just once. It automatically makes it a default. Is there a way around this?
Thanks in advance.
My S7 has been receiving Gmail and FB Messenger messages rather intermittently but I haven't really been able to test enough to comment on it yet.
Your other issue is just the way Samsung/Touchwiz handles defaults. The way you're used to is the default MM way.
Definitely like the old default mm. With the new one I have to constantly go into settings and change default. It's annoying.
Today, Gmail worked for 2 emails, then it stopped receiving until I manually synced it. It weird.
RE the default App question, does anyone know of some setting (that maybe one that can be accessed via ADB) to return this to normal?
Similar to the way someone was able to enable Adoptable storage via ADB without needing root.
LG L56VL phone
Android 6.01
HELP!!!!
My contacts only sync one way between Google Contacts and my phone Contacts app.
If I enter data in Google Contacts (on the Web interface) it instantly appears in my phone Contacts app.
But if I enter data on the phone Contacts app, it never appears in Google Contacts.
I'm stumped. I've got everything else on the phone working just the way I want it, but this (fairly critical) thing, which should be a slam dunk I think, is just not cooperating.
Syncing is enabled for the phone Contacts app in the phone settings. It IS syncing... but only in one direction.
Don't know what else to try so any help greatly appreciated!
One question I have is this:
Is the data SUPPOSED TO sync with Google Contacts when you enter it in the phone Contacts app? Maybe it isn't supposed to work that way? That would seem very odd to me if true, but I don't know what else to conclude.
Thanks again!