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Does it only boot up to the HTC screen and bootloop? Basically what I'm asking is, can Verizon Wireless tell if the phone is rooted or not? ;]
Yes.
Sent from my ThunderBolt using XDA App
So if I get someone stupid at the store, if they miss it and hand me a new device, I'm in the clear? And if I do it via mail, and I get the replacement before I mail my device in, how do they protect themselves that way?
edit: Take out the pronouns and add "one". I'm more interested for curiosity's sake, not frauding out VZW, I already went back to froyo, ha.
I don't know how they would know, but I believe they can, I think you may get a new/refurb but may see a charge for your bricked phone.
I can see it now... all these people turning in bricked phones for replacements under warranty.
Next thing you know Verizon will be checking every single phone returned to make sure there was no "tampering" that will void the mfg warranties.
Verizon employees are just regular people with regular 10$/hour jobs. The technicians aren't any sort of certified or even necessarily technologically inclined (not that they should be, they're not professionals with careers, they're working for an hourly paycheck). Hiring skilled technicians for these jobs would cost WAY too much dough so I dunno how they could feasibly do it.
miketoasty said:
Yes.
Sent from my ThunderBolt using XDA App
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Click to collapse
I see what you did there.
-sent via 1.21 giggawatts of android.
Yufice said:
Verizon employees are just regular people with regular 10$/hour jobs. The technicians aren't any sort of certified or even necessarily technologically inclined (not that they should be, they're not professionals with careers, they're working for an hourly paycheck). Hiring skilled technicians for these jobs would cost WAY too much dough so I dunno how they could feasibly do it.
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Click to collapse
Let's see, most of the people on here are just "regular" people as well. You don't think that if Verizon wanted to, they could not write up a simple script for any employee to follow to check obvious tampering (i.e booting into hboot and checking for s-off?)
I mean, sure they wouldn't catch all of them, but don't you think they would catch some? Not that they would do it, but I'm sure they keep track of what goes on over here in no-no land (at least for Verizon).
Let's face it, trying to get around the "system" is what causes cell phone companies to keep trying to lock us down. When it starts to affect their bottom line, don't you think they may take some steps to mitigate the problem?
Just my two cents.
Dnakaman said:
Let's see, most of the people on here are just "regular" people as well. You don't think that if Verizon wanted to, they could not write up a simple script for any employee to follow to check obvious tampering (i.e booting into hboot and checking for s-off?)
I mean, sure they wouldn't catch all of them, but don't you think they would catch some? Not that they would do it, but I'm sure they keep track of what goes on over here in no-no land (at least for Verizon).
Let's face it, trying to get around the "system" is what causes cell phone companies to keep trying to lock us down. When it starts to affect their bottom line, don't you think they make take some steps to mitigate the problem?
Just my two cents.
Click to expand...
Click to collapse
At least one reported bootlooping in hboot also so not sure if it's long enough to see S-OFF. Another said he was able to get into hboot and flash stock firmware and S-ON but it wouldn't boot and stock recovery bootloop'd everytime it was accessed.
The bootloop itself would be a red flag. Employees in stores would not have to do anything but note: bootloop issue.
Since the phone is tied to you, maybe they send phones exhibiting the issue to a special group of (trained) techs, who will go into more indepth diagnostics.
If it is obvious the phone was rooted (not saying they can tell or not), 1 month later you see a charge for 500 bucks for a phone!
Yikes!
Again, just my two cents.
funkybside said:
I see what you did there.
-sent via 1.21 giggawatts of android.
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Click to collapse
At least someone did.
Verizon can't tell. Well they probably could if they wanted to but the time it would take to check the amount of phones they receive every day because of warranty replacements would not be worth it.
If I were you I would call and get a replacement the people on the phone just have you battery pull and try again then ship you a new one.
Finally, in the time it would take to tell that 1 phone was rooted they could have probably fixed 50 phones at that point and would void out any money they could charge you.
If it makes you feel better, I sent in a Droid 2 that was rooted and could still boot, got a new one with no charges.
I know this community is just "Regular" people, that's why I used the word regular; you have tons of arrogant posts of people saying "omg the verizon guy didn't even know what a kernel [email protected]!!!" when the verizon guy has no reason to care.
The problem is a lot of people in our community overestimate verizon/other carriers. Working at a verizon store, i've seen many of my less honest co workers do a warranty exchange over the phone/mail just because they didn't like the scratches they had put on the phone. A simple call to warranty saying "my phone reboots into a white screen sometimes" would get a new phone once every few months (up until the end of the one year warranty). Watching that go down really really really makes me doubt that there is some tech booting into HBOOT making sure it says S-ON. Even with a script, it's still a bunch of high school kids playing with a corporate giant's bank account: if they decide not to care and just give you a replacement, it doesn't effect them at all. I'm just curious if anyone working in a tech center can confirm that there is some second level testing going on.
Dnakaman said:
The bootloop itself would be a red flag. Employees in stores would not have to do anything but note: bootloop issue.
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Click to collapse
This is just wrong. When someone comes up with a phone with a problem, the procedure is pretty short:
pull battery.
Check settings.
Factory Reset.
RSD Lite is no where near our dell computers. There are no fancy screwdrivers with fancy technicians. I check settings and see if there is anything out of the ordinary.
If the phone is bootlooping/white screen/otherwise inoperable there are two choices:
1) Pull the battery. If there is no water damage, try to turn it on. If it doesn't work, tell them to call 1-800-922-0204 and talk to Verizon Customer Service
2) Pull the battery. If there is water damage or obviously physical damage, call Asurian and give them 99 bucks for a new phone. That's it.
What I was asking was am I the last link in the chain? Or is someone double checking my "work"?
PJnc284 said:
At least one reported bootlooping in hboot also so not sure if it's long enough to see S-OFF. Another said he was able to get into hboot and flash stock firmware and S-ON but it wouldn't boot and stock recovery bootloop'd everytime it was accessed.
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This was me...as a last resort I used the first two files in this thread http://forum.xda-developers.com/showthread.php?t=1009423 and when I flashed the second file I did not receive the secitury warning so I'm taking it as the first one flashed.
When done flashing the frist two files in that thread my hboot version was S-ON
Yufice said:
I know this community is just "Regular" people, that's why I used the word regular; you have tons of arrogant posts of people saying "omg the verizon guy didn't even know what a kernel [email protected]!!!" when the verizon guy has no reason to care.
The problem is a lot of people in our community overestimate verizon/other carriers. Working at a verizon store, i've seen many of my less honest co workers do a warranty exchange over the phone/mail just because they didn't like the scratches they had put on the phone. A simple call to warranty saying "my phone reboots into a white screen sometimes" would get a new phone once every few months (up until the end of the one year warranty). Watching that go down really really really makes me doubt that there is some tech booting into HBOOT making sure it says S-ON. Even with a script, it's still a bunch of high school kids playing with a corporate giant's bank account: if they decide not to care and just give you a replacement, it doesn't effect them at all. I'm just curious if anyone working in a tech center can confirm that there is some second level testing going on.
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Click to collapse
Ya, I see what you are saying.
This is my take on this. I've had an Android device since day 1 when I got my G1. All of the phones I had got rooted at some point.
In the "early" days, you had more, shall we say for a lack of a better term... technically advanced people rooting devices.
Fast forward a bit...many "regular" people are wanting to root, seeing all the benefits that the "chosen" few have been enjoying since rooting was possible.
As a community, we accommodated these "regular" people by creating a Staples "that was easy button", in the meantime, the Android user base is growing by leaps and bounds.
Fast forward to now...technology has changed, the OS has become more sophisticated. Companies see the huge profitability in Android, so they want to hold on tightly to their treasure (locked bootloaders, etc). So now the "easy" button, is not as easy to push anymore, yet us "regular" people still want the "easy" button..."Why can't I just do a one click method???!!!!"
As Android continues to grow and get a larger base of users, there is becoming more and more exposure to the "dark side" of rooting devices for customization. Now although it sounds like things may be changing here in the future as far as how easy it may become to build customizations, at this time, it is still kind of a no no, in the eyes of corporate America. That being said, sure right now Corp America is not too concerned, but as the user base grows, it is possible that the economy of scales may tip the other direction.
Ok, stepping off my soap box now, LOL
All I know is that MANY people here (XDA) are talking about committing fraud.... Then the SAME PEOPLE complain about encrypted bootloaders.
So GTG was very helpful with me working through accidentally having bricked my Infuse 4G. After trying everything from re-partitioning to step by step trying to recover it, it just didn't seem possible, so here's what happened.
Samsung Repair\Service - 1-888-987-4357
On June 6, I called, and basically told them my phone was stuck at the Samsung logo, and that I bought the phone from AT&T and they say it's a Samsung Warranty Issue, so they referred me to Samsung.
After they troubleshooted, they sent me a prepaid label via email to send it to Plano, TX. Unfortunately the label was UPS Ground, which they assured me that the phone would be back in my hands within 6 business days (not quite sure how).
On June 7, I sent in my phone. It was delivered June 13, and there was no ticket status change on June 13, or June 14.
The executive office number for Samsung is 972-761-7000 (and asked to be transferred to Executive Customer Relations). I called them, and expressed concern that my phone hadn't changed in status, and 3 people at their Philippine Call Center (the 888 number goes to the Philippines) had told me I'd have it back within 6 business days. The rep told me I had been misinformed, and that there was not much they could do, as it was in it's third day of "evaluation"... they promised to open an "expedite request" on the phone, but couldn't guarantee anything.
On June 15, I called Executive customer relations again, and they stated that the phone was "Awaiting Replacement Part" which they said may be coming from the east coast, or Korea... HUH?!?! Why would a software bricked phone need hardware... and why would they not just replace the damn phone when it was only a week and a half old.
Anyhow, they said they said check back in 24 hours, so I called yesterday (June 17), and she said it was still awaiting parts. I got a bit pushy and told her I need more information or I want my phone back in it's existing state and I'd be filing suit in court for selling defective product and stalling on warranty (hehe)... she then said ok let me call the repair center (not sure why she didn't do that the previous 2 days).
She came back on the phone after 10 minutes, stated that the part was in stock now and that they'd be doing the repair and shipping out the phone once done. I asked what part they were replacing and she said the "PBA Assembly" which she explained is the entire main circuit board of the phone.... everything inside the phone except the screen and plastic housing... WOW... why would they not just send replacement phones in these cases, but okay.
So last night I got a notice that my phone was shipping back to me today, with the diagnosis of this:
Original Problem:
TECHNICAL INQUIRY - PHONE FREEZING / LOCKED UP - FREEZE/DELAY BETWEEN MENU FUNCTIONS
Problem found:
LOCK UP DURING OPERATION (SW)
Solution:
REPLACED PBA
So not really sure why they'd replace the main board, but whatever... so they've sent back to me via UPS Ground.... annoying! Guess it'll be next Wednesday or Thursday until my phone is actually delivered back to me.
So the summary... it's going to take 2-3 weeks if you use Samsung to repair your phone, and you'll have to call them daily and pester the hell out of them just to get it done in a reasonable timeframe... and make sure you use the escalation number above and be persistent.
I'm kinda over Samsung at this point. It's not so much that I dislike the process, but I dislike companies who chose to outsource their support overseas and then have no continuity in information between US and overseas support reps. It drives me nuts. One guy even claimed he was in the US (even though I could hear people speaking Tagalog in the background), so I asked him what the weather is in TX where he claimed to be (in Plano, TX), and he said "it's summer here in the US, very hot, very humid" ... and I was like "wow for someone with a Filipino accent, you think 28% (I checked) humidity is HUMID??!?!" ... Moron...
Anyhow, hopefully my story helps... I think I'm going to try and avoid Samsung phones in the future. HTC was a lot easier to deal with (they overnighted everything to and from their repair center, and if a part broke they sent a free replacement overnight without expense for shipping)... HTC was just a lot more customer-centric than Samsung... at least in my experience
Not to be rude in any way, but you're writing a post to complain about Samsung customer service AFTER YOU bricked your phone Modding it??
I'd think you would be grateful considering they basically sent you a brand new phone!!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
xRogerxC said:
Not to be rude in any way, but you're writing a post to complain about Samsung customer service AFTER YOU bricked your phone Modding it??
I'd think you would be grateful considering they basically sent you a brand new phone!!
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Click to expand...
Click to collapse
I'm complaining about their poor customer communication\disorganization, not their policy. Given that the phone was having issues from the start, and several of the devs even said something was nutty with my phone, I am not convinced it was not a bad phone to begin with. If you corrupt your windows installation, they don't replace your motherboard. There's nothing about re-installing software on a phone, even if improperly re-partitioned, that would cause a main board to fry.
I don't understant why you wouldn't just replace it thru at&t
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
jthornton71707 said:
I don't understant why you wouldn't just replace it thru at&t
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
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Click to collapse
Not an official AT&T customer, and they generally wouldn't replace a phone on the Phone + PC icon screen even if I was, hehe
Pretty sure modding voids warranties, right?
Sent from my ClearDroid powered Inspire 4G using XDA App
bdaman80 said:
Pretty sure modding voids warranties, right?
Sent from my ClearDroid powered Inspire 4G using XDA App
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Click to collapse
Depends on what's considered modding. If you buy an HP computer and have Windows 7 installed and you install a downloaded version of Windows 8 and your computer won't boot, does that void your warranty? I wouldn't think so.
bella92108 said:
Depends on what's considered modding. If you buy an HP computer and have Windows 7 installed and you install a downloaded version of Windows 8 and your computer won't boot, does that void your warranty? I wouldn't think so.
Click to expand...
Click to collapse
It wouldn't void your hardware warranty but it would definitely void your software warranty support. Trust me. Buy yourself an HP PC with Windows 7 on it then drop Windows 8 on it and try to get support. They will not help you (nor will most PC manufacturers).
beatblaster said:
It wouldn't void your hardware warranty but it would definitely void your software warranty support. Trust me. Buy yourself an HP PC with Windows 7 on it then drop Windows 8 on it and try to get support. They will not help you (nor will most PC manufacturers).
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Click to collapse
Right, but we have to keep in mind that software typically doesn't "brick" a computer, nor should it brick hardware such as a phone, so I guess you have a point in a way, but at the same time, Samsung holds some responsibility as far as what happens when users tweak devices if they don't want to provide a public restore method, ehh?
bella92108 said:
Right, but we have to keep in mind that software typically doesn't "brick" a computer, nor should it brick hardware such as a phone, so I guess you have a point in a way, but at the same time, Samsung holds some responsibility as far as what happens when users tweak devices if they don't want to provide a public restore method, ehh?
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Click to collapse
Absolutely not. Samsung is not required to provide any way back to stock at all.
beatblaster said:
Absolutely not. Samsung is not required to provide any way back to stock at all.
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Click to collapse
If Samsung made the hardware and the OS, I'd agree. But when Samsung makes the hardware but not the software, it's their obligation to provide the method to reinstall the software onto their device as needed.
beatblaster said:
Absolutely not. Samsung is not required to provide any way back to stock at all.
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Click to collapse
Per the word of the warranty, your accurate:
Samsung Infuse Warranty
However, with that said, they really build a brick wall around themselves, many of which wouldn't hold a lot of water.
VOID Upgrading the software via AT&T
VOID Using an AT&T Car Charger
VOID Installing any non-Samsung Application
VOID Using a case
VOID Using it in an "abnormal way"
VOID Using any SD card except the 2GB it came with
All of these are reasons for them to void your warranty, at their discretion.... So there's a lot of grey area as to what's not really covered under the warranty, but really isn't user negligence. If a user is reinstalling the original software and the phone becomes non-responsive, I'd say Samsung has a duty to assist. If a user tries to solder a different graphics processor to the board, I'd say Samsung has no duty...
bella92108 said:
If Samsung made the hardware and the OS, I'd agree. But when Samsung makes the hardware but not the software, it's their obligation to provide the method to reinstall the software onto their device as needed.
Click to expand...
Click to collapse
Actually, they DO meet their supposed obligation (per your definition) via their warranty support. You have to come to grips with the fact that you must play by their rules if you want warranty support.
The cold, hard truth is this - Samsung's warranty support is only valid when they are the ones doing the work - not you. This is why they don't provide a way back to stock. The phone is designed to work within specific operating parameters. People flashing random hacks and mods on the Internet is NOT within those specific operating parameters.
I know you want me to be on your side.......
beatblaster said:
Actually, they DO meet their supposed obligation (per your definition) via their warranty support. You have to come to grips with the fact that you must play by their rules if you want warranty support.
The cold, hard truth is this - Samsung's warranty support is only valid when they are the ones doing the work - not you. This is why they don't provide a way back to stock. The phone is designed to work within specific operating parameters. People flashing random hacks and mods on the Internet is NOT within those specific operating parameters.
I know you want me to be on your side.......
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Click to collapse
I'm not disagreeing with you. My main point of this post was really just to convey my personal experience w\ Samsung Customer Service in general. After working through several issues over the years with HTC, I mainly just wanted to convey that HTC is a lot more customer-centric and easy to work with than Samsung, thats all.
bella92108 said:
Per the word of the warranty, your accurate:
Samsung Infuse Warranty
However, with that said, they really build a brick wall around themselves, many of which wouldn't hold a lot of water.
VOID Upgrading the software via AT&T
VOID Using an AT&T Car Charger
VOID Installing any non-Samsung Application
VOID Using a case
VOID Using it in an "abnormal way"
VOID Using any SD card except the 2GB it came with
All of these are reasons for them to void your warranty, at their discretion.... So there's a lot of grey area as to what's not really covered under the warranty, but really isn't user negligence. If a user is reinstalling the original software and the phone becomes non-responsive, I'd say Samsung has a duty to assist. If a user tries to solder a different graphics processor to the board, I'd say Samsung has no duty...
Click to expand...
Click to collapse
Exactly - the phone is designed to function within specific operating parameters. Every company does this.
bella92108 said:
I'm not disagreeing with you. My main point of this post was really just to convey my personal experience w\ Samsung Customer Service in general. After working through several issues over the years with HTC, I mainly just wanted to convey that HTC is a lot more customer-centric and easy to work with than Samsung, thats all.
Click to expand...
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Oh I know HEY LOOK EVERYONE! Bella and I are having a discussion that doesn't melt down into a flame war!! Kudos to Bella!
beatblaster said:
Exactly - the phone is designed to function within specific operating parameters. Every company does this.
Click to expand...
Click to collapse
VOID Disagreeing with Samsung
beatblaster said:
Oh I know HEY LOOK EVERYONE! Bella and I are having a discussion that doesn't melt down into a flame war!! Kudos to Bella!
Click to expand...
Click to collapse
Grrrrr....
The funniest part of this is that samsung actually sent their phones out to ROM developers for free. They chose to support 3rd party development without pressure or competitive force. Let me find the article.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
btpd21 said:
The funniest part of this is that samsung actually sent their phones out to ROM developers for free. They chose to support 3rd party development without pressure or competitive force. Let me find the article.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
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They did? First I've heard of it. Any of the devs on here get phones?
Hi, and if I'm breaking any etiquette or there's a post someone can point me to, feel free to give me a smack upside the head!
Here's my issue. I've had the S3 since release, and it's been a great phone to me. On my birthday this past weekend, a friend decided to play a prank and was going to do something to my phone (probably change my background to something stupid, who knows.) I noticed my phone missing very quickly, called it using another phone, and in his drunken stupor he tried to "cutely" hide it in his jacket and completely missed the pocket and threw the phone, quite hard, onto the floor. This resulted in a crack screen, but the phone does turn on yet.
Now here's my issue. This phone has been rooted since the instant I was able to, and was running a KitKat ROM at the time of the accident. I did have the extra insurance, which I utilized and filled out honestly without thinking about the fact the phone isn't stock (next day I was still a tad drunk. Mid 30's crisis and all that.)
So now I have to return the phone. What is my best bet? Should I attempt to get it back to 4.3 using these instructions (http://forum.xda-developers.com/showthread.php?t=2586319) if I can even get into the recovery blindly? Should I damage it more? Am I worrying for no real reason at all? I'm at a bit of a loss here. Any help would be GREATLY appreciated. Thanks all.
Cowmunist said:
So now I have to return the phone. What is my best bet? Should I attempt to get it back to 4.3 using these instructions (http://forum.xda-developers.com/showthread.php?t=2586319) if I can even get into the recovery blindly? Should I damage it more? Am I worrying for no real reason at all? I'm at a bit of a loss here. Any help would be GREATLY appreciated. Thanks all.
Click to expand...
Click to collapse
If you filed an insurance claim, don't worry about it. Asurion doesn't check to see the OS, like Verizon does when you try to 'warranty' the device. If it's broken, they sell it for parts or they refurbish it, flash it stock and Verizon is never the wiser to what they had to do to your device.
I speak from personal experience.
beepea206 said:
If you filed an insurance claim, don't worry about it. Asurion doesn't check to see the OS, like Verizon does when you try to 'warranty' the device. If it's broken, they sell it for parts or they refurbish it, flash it stock and Verizon is never the wiser to what they had to do to your device.
I speak from personal experience.
Click to expand...
Click to collapse
Great, that's excellent to hear. It's in pretty bad shape, honestly. I generally take good care of my devices, but it's been around the block a few times now. This is the first time I've actually ever had to use my insurance, so I wasn't sure about how they handle it.
I had heard some bad things about the replacement devices they send out due to being refurbishes, but so far the replacement device I've gotten works well. It's battery lasts for quite a bit more than the two I switched between before, too, which is nice.
Cowmunist said:
Great, that's excellent to hear. It's in pretty bad shape, honestly. I generally take good care of my devices, but it's been around the block a few times now. This is the first time I've actually ever had to use my insurance, so I wasn't sure about how they handle it.
I had heard some bad things about the replacement devices they send out due to being refurbishes, but so far the replacement device I've gotten works well. It's battery lasts for quite a bit more than the two I switched between before, too, which is nice.
Click to expand...
Click to collapse
Don't worry about the refurbishes... I've had 5 total in my years with Verizon and have never had serious issues. AND if you have the 'extended warranty' coverage with them, like I do, if the phone wonks out, take it to verizon as a warranty replacement. The only problem I ever had was a wonked modem (hardware) on an old Droid RAZR; I took it to VZ and they warrantied it it, giving me a brand new one. Note, you might get a refurb through the warranty process, but VZ has a lemon rule, so if you have to return 3 of the same device, you can get a different model, brand new.
beepea206 said:
Don't worry about the refurbishes... I've had 5 total in my years with Verizon and have never had serious issues. AND if you have the 'extended warranty' coverage with them, like I do, if the phone wonks out, take it to verizon as a warranty replacement. The only problem I ever had was a wonked modem (hardware) on an old Droid RAZR; I took it to VZ and they warrantied it it, giving me a brand new one. Note, you might get a refurb through the warranty process, but VZ has a lemon rule, so if you have to return 3 of the same device, you can get a different model, brand new.
Click to expand...
Click to collapse
Lemon rule is not true. You MIGHT get an employee who is soft and doesn't want to hear you complain about your phone anymore and make you an offer they're not supposed to. If you do, good for you I guess. But there is no lemon rule. Your warranty covers the phone you purchased, not a different model.
Sent from my SCH-I535 using xda app-developers app
My wife worked as a tech in a store for 3 years and I've personally had a manager tell me that's their policy when I had 3 Droid 2 phones go to crap on me. Maybe it's changed, but vz had a lemon policy that my wife used to have to abide by.
beepea206 said:
My ex wife worked as a tech in a store for 3 years and I've personally had a manager tell me that's their policy when I had 3 Droid 2 phones go to crap on me. Maybe it's changed, but vz had a lemon policy that my ex used to have to abide by.
Click to expand...
Click to collapse
I'm a tech in a corporate call center. They don't have techs in corporate stores anymore. I don't know about vendors, but all replacements go through either tech support or customer service. Like I said, you might get someone who just wanted you to go away and offer you something you are not entitled to, and of course there are instances when exceptions are made, but as a policy, warranty covers purchased device.
Sent from my SCH-I535 using xda app-developers app
flyestAC said:
I'm a tech in a corporate call center. They don't have techs in corporate stores anymore. I don't know about vendors, but all replacements go through either tech support or customer service. Like I said, you might get someone who just wanted you to go away and offer you something you are not entitled to, and of course there are instances when exceptions are made, but as a policy, warranty covers purchased device.
Click to expand...
Click to collapse
Must have been something her regional manager had as a customer service policy in those specific stores; she was told it was a company policy, but that could have been a misstatement.
Anyway, to the OP, don't worry about refurbishes.
beepea206 said:
Must have been something her regional manager had as a customer service policy in those specific stores; she was told it was a company policy, but that could have been a misstatement.
Anyway, to the OP, don't worry about refurbishes.
Click to expand...
Click to collapse
Yeah definitely don't worry about "refurbs". Most refurbs are phones that have nothing wrong with them and were sent back because of user error or they wanted a different phone and thought if they said there was something wrong with it they'd get a new one. Refurb really only means it can't be sold as new.
Sent from my SCH-I535 using xda app-developers app
flyestAC said:
Yeah definitely don't worry about "refurbs". Most refurbs are phones that have nothing wrong with them and were sent back because of user error or they wanted a different phone and thought if they said there was something wrong with it they'd get a new one. Refurb really only means it can't be sold as new.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I dealt with a similar situation in my old compy shop 10 something years ago. We were resellers for a few brands (Acer, Lenova, some others) and the Acer "refurb" units were pretty much all returns to big box stores from people that decided that the laptop didn't fit their needs. Lenova refurbs, on the other hand, were just that. They were still very reliable, though.
Ive heard of the "lemon rule" but never had the option. Wat ive heard from am employees its not a policy but they make exception like that to keep customers happy and coming back. Its more of a YMMV type of thing. Honestly i wanna work at a vzw store ill put xda as my reference . Once i was opening up an insurance claim over the fone the lady was nice look up my info amd told me of i had extended warranty wich i did to go tp vzw and ask for a new fone. The lady was nice most reps would of jst taken my money. Is the deductible still $100 for thr S3
Drama ... yesterday a line (+/- 10) green pixels that remain constant GREEN on the edge (dead pixels).
I went to the store, when they are going to sign up for repair and they think this is a guarantee (well i d*mn hope so...).
It is not a "fall" issue or water damage issue. This was suddenly occured.
Edit: Knox is triggered (root). Suppose they solve this problem, without *****ing about the root?
What do you guys think. This will be repaired under warranty right? This phone looks and IS brand new (1,5 month old)
Well Known Fact
ramon.nmgn said:
Drama ... yesterday a line (+/- 10) green pixels that remain constant GREEN on the edge (dead pixels).
I went to the store, when they are going to sign up for repair and they think this is a guarantee (well i d*mn hope so...).
It is not a "fall" issue or water damage issue. This was suddenly occured.
Edit: Knox is triggered (root). Suppose they solve this problem, without *****ing about the root?
What do you guys think. This will be repaired under warranty right? This phone looks and IS brand new (1,5 month old)
Click to expand...
Click to collapse
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
They cant be that rude to their customers? It has literally nothing to do with the problem
Good Lawyer
ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
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Click to collapse
I don't think it's about being rude. It's about their terms and conditions. Maybe a good lawyer could argue the case for you, but might be cheaper to buy a new phone.
ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
Click to expand...
Click to collapse
It's not about being rude or not. It's staying true to their terms and conditions, which you should read when you buy the phone.
You could try and sway the person that take your phone in, sometimes when they hear your story they tend to agree with you. My gf did it once with the whole story of being poor and out of a job, heartbroken, etc. the whole package.
Its a cheap way for them to refer to the terms and conditions. Even when the problem isnt even attached to ROOT...
However, they will send it back without repairing then right?
The problem is not your phone issue.
The problem is you root the phone.
Once root = no warranty.
Story end and nothing to do with they are rude if they not give you warranty.
Terms already mentioned means once you root = no warranty, nor-matter the faulty issue had to do with root or not.
kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
I think you should read this: https://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
However, you will lose some features like Samsung Pay if you root the phone though. So that's unavoidable.
kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
Actually, it's not that simple.
In some parts of Europe, and other countries, the consumer laws mean that the device is still covered under warranty if it's a hardware failure that is not caused by rooting the device, or something along those lines.
The fault described in the OP is a common one that has been around for years on many Galaxy devices. I would say the OP may be lucky and will get it repaired under warranty.
the_scotsman said:
Actually, it's not that simple.
In some parts of Europe, and other countries, the consumer laws mean that the device is still covered under warranty if it's a hardware failure that is not caused by rooting the device, or something along those lines.
The fault described in the OP is a common one that has been around for years on many Galaxy devices. I would say the OP may be lucky and will get it repaired under warranty.
Click to expand...
Click to collapse
The problem with "fit for purpose" claims is that Samsung's interpretation may be different than the customers. So no matter what the "law" if Samsung says no than the customer has to spend untold time and energy navigating the legal process to emerge victorious. That can take weeks or months. It's hard to make a multi-billion company do something against its will.
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
Andysmith71 said:
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
Click to expand...
Click to collapse
Back to stock with odin, and then went to the store is what i did
So no traces of custom roms/kernels/bootlogo's etc etc, just stock. Only thing as said, Knox0x1, but it is not related to the dead pixels.
Hoping for the best, i will keep you guys up to date
Thanks for all the responses.
You are from Netherlands so EU laws affect you. That means that Samsung must fix hardware issues regardless of software (including knox) status.
Andysmith71 said:
I'm an Australian user with Telstra. I dropped my S8+ in the first two weeks and cracked the screen. I have insurance on the phone where they send out a replacement phone and you just send in the damaged one within 14 days. Mine is rooted with custom rom of course, so all I did was flash back the stock firmware and all was good. My point is that you may be lucky and your chances may be higher if you go back to stock, they may not check and you may be lucky. I did the same with my S7 as well.. I must stop dropping my phones when I get them.
Click to expand...
Click to collapse
Who is the insurance through?
the_scotsman said:
Who is the insurance through?
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I would guess through Telstra.
I have my phone insured with Allianz with my home and contents - if I ever break my phone or it fails due to a hardware failure, I just pay $100 excess and get the phone replaced with a brand new one or one of the same value.
Haven't had to use this yet, but I did ask about custom ROM status and they said they don't care, as long as I pay the insurance excess, I keep the old broken phone and get a new phone.
abra5umente said:
I would guess through Telstra.
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Click to collapse
Yea could be. Reason I ask is that if it was Telstra, he was bloody lucky to get it replaced with it rooted. Usually they are really strict with **** like that
the_scotsman said:
Yea could be. Reason I ask is that if it was Telstra, he was bloody lucky to get it replaced with it rooted. Usually they are really strict with **** like that
Click to expand...
Click to collapse
Yeah I had to fight to get my S3 replaced after I rooted it and then 10 months later I dropped it and the screen fell off. They said that even though it's physically damaged the root could have damaged internal components.
ramon.nmgn said:
They cant be that rude to their customers? It has literally nothing to do with the problem
Click to expand...
Click to collapse
Can you be sure of that? It's possible for a rooted phone to bypass software that prevents the phone from running past its physical tolerances, so the rooted phone becomes capable of damaging its own hardware. Isn't that the reason they void the warranty if the phone has ever been rooted?
The display problem is presumably a hardware fault. I don't know if or how you could rule out that the fault had been software-induced while the phone was rooted.
Got it back finally after 11 weeks. New display and battery under warranty. Case closed.
Verstuurd vanaf mijn SM-G955F met Tapatalk
kxdaorbit said:
Sorry to be the bearer of bad news, but it's a well known fact that triggering Knox invalidates your warranty, FULL STOP.:crying:
Click to expand...
Click to collapse
Yup, and nobody knowes it better than me, coz when i took it to Samsung repair store, they told me that repairing my phone would cost £290 and I would have to pay as i've made the warranty invalid by rooting.
Gutted...but had to pay.
Matt
I have 15 days with the device really is perfect, but my only complaint is MIUI, it has a lot of bugs and I really found it quite ugly, not being able to set wallpapers or ringtones well without going through the "Themes" app is horrendous. My last 3 phones have been Motorola Moto Gs, so I've been using "Stock Android" for quite some time and I miss it.
Do you guys think it's worth installing a custom rom with such a "new" phone, talking about warranty and stuff. This is my first time buying a phone outside of a "Mobile Network Operator", so I have no idea what the warranty is like in these cases.
unlocking the bootloader does not void the device warranty.
The use of unofficial software may be the reason for the denial of warranty service.
It would be wise to return the stock software to your phone before claiming a warranty.
In theory, using unofficial firmware could harm the hardware of the device, but in practice I have never seen this.
Unlocking the bootloader and installing an AOSP based system is the first thing I usually do after buying Chinese phones.
MIUI works badly (especially outside of China, Google services are alien to this system), besides, it collects too much information about the user.
Depends on where and how the warranty is worded, if you're in some tech deprived country or a good country that has a lot of greedy companies like the ones in the middle east - then good luck. There are a lot of dumb "Tech representatives" nowadays, if you find your phone bricked and it doesn't turn on - then it's pretty much hw failure and no one can raise it from being dead. You can just lie outright to them that it was on stock state and claim warranty. No one from their side would be too stupid enough to waste their time to pinpoint why and where the hw has failed and troubleshoot what's wrong with it, it's easier for them to just move along with their lives and grant the claim(This is me presuming you're not in middle east). Otherwise, if you're in the middle east - then they will just plainly say no and rub you with so much bull**** to embellish their denial of claim for warranty, been there so many times that I just choose to buy everything online in regards with electronics.
plskillme said:
Depends on where and how the warranty is worded, if you're in some tech deprived country or a good country that has a lot of greedy companies like the ones in the middle east - then good luck. There are a lot of dumb "Tech representatives" nowadays, if you find your phone bricked and it doesn't turn on - then it's pretty much hw failure and no one can raise it from being dead. You can just lie outright to them that it was on stock state and claim warranty. No one from their side would be too stupid enough to waste their time to pinpoint why and where the hw has failed and troubleshoot what's wrong with it, it's easier for them to just move along with their lives and grant the claim(This is me presuming you're not in middle east). Otherwise, if you're in the middle east - then they will just plainly say no and rub you with so much bull**** to embellish their denial of claim for warranty, been there so many times that I just choose to buy everything online in regards with electr
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Click to collapse
well i´m from Mexico, there no tech companies here but im close to USA
I used it with miui for 4 months. Only reason why didnt want to unlock bt was google pay. But with pixel experince gpay works without any tweaks. After two weeks of use i can tell you that would never go back to miui. Remeber miui on ics was working like a charm, it was something different special. Now is only slowing down the phone and amount of bugs is tremendous
chavaa said:
I have 15 days with the device really is perfect, but my only complaint is MIUI, it has a lot of bugs and I really found it quite ugly, not being able to set wallpapers or ringtones well without going through the "Themes" app is horrendous. My last 3 phones have been Motorola Moto Gs, so I've been using "Stock Android" for quite some time and I miss it.
Do you guys think it's worth installing a custom rom with such a "new" phone, talking about warranty and stuff. This is my first time buying a phone outside of a "Mobile Network Operator", so I have no idea what the warranty is like in these cases.
Click to expand...
Click to collapse
I've got a Poco X3 Pro buddy.... First thing I did was unlock the bootloader which I had to wait a week for. I'd never used MIUI before but had to until I could unlock the device and to tell the truth I wasn't very impressed. I installed ArrowOS which has been awesome. Very stable and probably the best custom ROM I've ever used. Highly recommend.
chavaa said:
I have 15 days with the device really is perfect, but my only complaint is MIUI, it has a lot of bugs and I really found it quite ugly, not being able to set wallpapers or ringtones well without going through the "Themes" app is horrendous. My last 3 phones have been Motorola Moto Gs, so I've been using "Stock Android" for quite some time and I miss it.
Do you guys think it's worth installing a custom rom with such a "new" phone, talking about warranty and stuff. This is my first time buying a phone outside of a "Mobile Network Operator", so I have no idea what the warranty is like in these cases.
Click to expand...
Click to collapse
I've got a Poco X3 Pro buddy.... First thing I did was unlock the bootloader which I had to wait a week for. I'd never used MIUI before but had to until I could unlock the device and to tell the truth I wasn't very impressed. I installed ArrowOS which has been awesome. Very stable and probably the best custom ROM I've ever used. Highly recommend...
BTW.... Got Magisk installed, safety net passes and can use my banking apps including Google pay....