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Hi guys
I wanted to touch a - in my opinion - important problem. It is the quality of our Transformers.
I always respected Asus due to their high quality products. Unfortunately my transformer had some problems.
First thing is after 3 days of using it I saw a dust under the screen. How did it end? I had to send it to service center.
The second thing was creaking - it started after 2 months of using. I thought that high end product such as Asus (a respected and experienced company) will be high quality. Well I was so mistaken.
I love Transformer but this was to much for me. So I sold it. I did it because of three reasons. One - TF Prime is coming so it is last chance to sell it with good price. Two - I was mad because of poor quality. Three - I have Ipad2 so I will not be lonely.
So this is my history. The problem is I WANT TF Prime ASAP. But am concerned about its quality. I hope Asus will not let me down... again...
Please vote in my poll and write me your feelings about quality of your Transformers.
PS - I wanted to start this discussion because I have heard few bad opinions about transformers.
Hello, good luck to you whatever you get, after owning a scroll 7inch and a hannspad, i think this is the ultimate tablet, games for it is awesome, fast web browsing, films through web, brilliant batt life, so far my tf has been perfect, and thats even with me being unable to root, just think when it gets routed, it'll be ultimate, last week i was going to a meeting, i put mickey mouse choo choo express on it, my 3 boys satand watched it for 45 mins then me oldest boy played angry birds, it made my wifes job easier lol, its sad that you had a bad experience, but my own experience has been amazing so far.
Sent from my Transformer TF101 using Tapatalk
the AC adapter is poor quality
Agreed with the loose booty AC adapter.
The black "grommet" between the copper frame and the glass is uneven for me.
munsterrr said:
The black "grommet" between the copper frame and the glass is uneven for me.
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Click to collapse
This is the case for me also, but it doesn't annoy me as much when I first got it. I have it in a folio case and it is unnoticeable.
As much as I like my TF and Dock. The dock had to go back 2 times for repair.
1st was for the hardware update for powersave, the 2nd - they must have hit the charge switch when they had it for serivce the first time.
I bought them both on Sept 24 and have had the dock in my hands for just 4 days.
It is on the way back to me now.
I had similar problems with my first Eeepc.
If I did not want just what the TF and dock were - I would not have sent the dock in the first time - I would have just returned it for money back.
I only reccomend the TF to someone like me, that wants the great pluses of the TF and dock.
If someone asks me about an android tablet and does not want the hastle of maybe returns for repair on a new product - I suggest the Tab or an (ew) iPad - The iPad itself looks and works great but I am not keen on Apple.
I've had my Tf since July and haven't had any major problems with the unit itself (other than minor light bleed and creaky bezel which doesn't bother me) and I just got the dock a few weeks ago and haven't had any problems with it either. I have had the charger die on my twice though since I bought the tablet. IMO the TF Prime will probably be a lot better quality than the TF101 was because it was Asus' first foray into making tablets. Hopefully they have seen the error of their ways and have taken actions to make it better.
Sent from my Transformer TF101 using xda premium
The little creeking doesn't bother me too much. But I had to return my first unit because the volume button broke. The power and volume buttons feel flimsy and I try to use them as little as possible for fear one might break again.
I use audio manager to adjust the volume and plug the charger in in the AM to turn it on. Though the power button is my only option for turning my FT off.
Just wanted to add that I still love my transformer and think it's a great device.
keyboard
Plenty of things are suboptimal about the Transformer but the one that annoys me the most is the keyboard lag.
Maybe it's an inadvertent mission of mine to post in every "My Transformer is CRAP!" thread, but I've been in love with the Asus Transformer from the time I started playing with a Viewsonic gTablet all the way up to the current moment, where I have a rootable B7O-serial TF101-A1 along with the dock.
I even got mine as an open box deal because someone had returned it to newegg (the tablet itself, I got the dock separately from amazon). Even a tablet someone returned was perfect for me. Sorry you're having a bad time of it, but I really think the majority of the TF101s are in great shape. People who have problems are far more vocal than people who have experienced just what they expected from a good product.
There isn't anything notable about getting a well-built item for around $400, but if you spend $400 and you get something that has issues, you have all the reason in the world to be vocal about it. If you count the number of threads complaining about poor quality or serious issues, then compare it to the number of Transformers that have been sold, I'd venture to guess that you would make the determination that it really is a fine product.
psinno said:
Plenty of things are suboptimal about the Transformer but the one that annoys me the most is the keyboard lag.
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No we just talk about hardware problems not software.
Hardware wise I've had no problems but in checking these forums fairly regularly, I am doubtful about ASUS's quality control for this device. Perhaps because they started to sell like Tablet Hot Cakes? Hehe.
Sent from my Transformer TF101 using Tapatalk
Hmm nearly one third of us have some problems with transformers. I think the overall score is poor.
Orion66 said:
Hmm nearly one third of us have some problems with transformers. I think the overall score is poor.
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How do you work out that 1/3 of "us" have had problems?
Is that 1/3 of 10 posts here?
Or 1/3 of at least a million of these out in use at the moment..
I have a feeling your figuring might be a little skewed due to its narrow demographics of using xda as
your platform
Try googling how many have been sold.. Verses how many threads there are of complaints..
Granted there is a few out there but in the 10mins i just spent doing it..
There is no way there is 300,000 people out there with screwed tranny's...
Sent from my Transformer TF101 using Tapatalk
Here's My Two Cents
I love this thing. I have been an avid member here on XDA for several years now, and I never feel the need to chime in my opinion on the quality of the device I bought. This is mainly because I research the hell out of anything expensive I am going to purchase. This was no different. That being said...
I have had my Transformer for only a short while, but this thing has MORE than exceeded my expectations. It is just as light and thin as the ipad, WAY more customizable, and wasn't too expensive for what I actually got.
I have the 32Gb B70 pad, and I run the Revolver Rom on it. I have some of the coolest widgets and apps on this machine too. I kinda wish I could make my pc as much eye candy as my pad. It is fast and extremely responsive, so the hardware must be pretty good based on that alone. Software is only as good as it's hardware capabilities will allow. As far as the buttons, mine are fine, and seem no weaker than the ones on my HTC Evo 4g. I think some people are too hard on mechanical things. Ever been to the gas pump and not get it to register when you press a button? Couldn't you tell that it was mostly because too many people have pressed WAY to hard on the buttons? As far as the charger, I am not a fan of the style they chose, should have just used the micro-usb style since those are easy to get a hold of, and are cheap.
My battery is good, granted only time will tell, but hey batteries die, by the time it becomes a problem, I will probably be ready to upgrade my toy anyway.
I give my Transformer an A+
dgcruzing said:
How do you work out that 1/3 of "us" have had problems?
Is that 1/3 of 10 posts here?
Or 1/3 of at least a million of these out in use at the moment..
I have a feeling your figuring might be a little skewed due to its narrow demographics of using xda as
your platform
Try googling how many have been sold.. Verses how many threads there are of complaints..
Granted there is a few out there but in the 10mins i just spent doing it..
There is no way there is 300,000 people out there with screwed tranny's...
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
I wrote "nearly one third of us" I meant people who voted in poll.
Transformer Quality
My son has the transformer and loves it. There have been no issues at all. The biggest downside that i can see is their customer service and the warranty. If for some reason you damage the table yourself, (CID) it voids the entire warranty for future use. In other words if you were to crack your screen and send it back to ASUS for repair, and down the road you have an issue with something else (besides the power cord) you are no longer covered. So beware!!
I have been on the market for an Android 10 inch tablet for close to a year. I have watching several of the devices that have come on the market there. I like the iPad for some things but I hate the proprietary nature and many other numerous issues to list.
Back to my original question though
I have been following reviews online and this is probably the 3rd or 4th time that I have seen reviews on Amazon.com or other sites that the ASUS TF700 has some "build quality issues" they have pointed out problems with the tablet making a squeaky noise when pressing on the glass in some areas and it appearing that the "glue is coming loose". I wanted to say that if I'm spending $500+ on a device. I want it to work, and work well, and not have to replace it in a year or less.
Another comment I have seen is that its sluggish when doing "heavy multitasking". I plan to do quite a bit of multitasking on it and wondered what other user's experiences are. I have read that ASUS will release the Jelly Bean update to this device and I would expect that this may help with some of that.
One of the reasons that I'm certainly considering going with the ASUS over the other tablets is that I prefer ASUS devices on other platforms. I have an ASUS laptop that originally came with Windows Vista (that tells you how dated it is). It's probably 4-5 years old at this point and it's still working off the original AC adapter, original battery and it still works flawlessly. I have owned several ASUS motherboards that work perfectly and last.
I wanted your opinions, since you guys are the Android tablet guru's and I've read some of the other posts. Even the one about the squeakiness by the speaker. But I' m wondering if this is a common issue or one to be concerned about.
One last thing is that I noticed there is an Atmel stylus that might be compatible with it. Has anyone purchased and used one yet? If so, what do you think about it? I'm seriously considering the Samsung Galaxy Note 10.1 as well because of this stylus capability and the 2GB of ram in there. Money is not that much of a problem since I will be using gift cards (like up to $700 worth) to buy it.
Yes, Asus definitely has some quality-control issues, but if you do get a "bad" one, you can always just return it for another. Personally, my TF700 is fine - some minor light bleed on the bottom and right sides, but it's only noticeable at full brightness, which I'll never use anyway. I don't have the clicking/squeaking noise either. I truly believe that most of these issues are very minor and most folks wouldn't even notice them if they weren't looking for them.
Don't let this hold you back from an awesome tablet - that's why they make warranties! My original TF101 is still running great (hardware-wise, at least - ICS is another story!) - never had any hardware issues with it and my wife still uses it daily.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I'm surprised. From what I see here, I think I got one of the nicer tablets. My screen has no obvious light bleeds, no dust trapped under the glass, or scratches. The display is bonded firmly and doesn't squeak. I guess it may be potluck with the build quality, but mine is built well.
Like jtrosky said, if you get a bad one, you can exchange it.
rightonred said:
I'm surprised. From what I see here, I think I got one of the nicer tablets. My screen has no obvious light bleeds, no dust trapped under the glass, or scratches. The display is bonded firmly and doesn't squeak. I guess it may be potluck with the build quality, but mine is built well.
Like jtrosky said, if you get a bad one, you can exchange it.
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Click to collapse
First one had dust under screen.
Second had huge bright white crater-like defect in center of screen. Really bad defect - can't understand how that passed quality control.
Third one is perfect....so far....
Asus should stay with what they do best..build computers. They sucks with pad, problems after problems. The TF700 is not ready for prime time. They did the 201 and still making too many mistake with the 700. I can named many like, USB,SB card, I/O bottle neck, phone jack volume, noise when pressed on glass, not fitting well with dock..and on and on. I would wait for Samsung Note 10.1.
buhohitr said:
Asus should stay with what they do best..build computers. They sucks with pad, problems after problems. The TF700 is not ready for prime time. They did the 201 and still making too many mistake with the 700. I can named many like, USB,SB card, I/O bottle neck, phone jack volume, noise when pressed on glass, not fitting well with dock..and on and on. I would wait for Samsung Note 10.1.
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Click to collapse
But then what would be the alternative: Acer? Apple? Samsung where you're stuck on the same firmware forever?
I think the problem is the separation of design and production these days. These tablets are made by faceless Chinese workers, and then shipped over here. Its not like it used to be where the factory workers and the manufacturer and quality control were all in one place. In fact, do we even know if ASUS ever even sees the tablets after they leave the factory and get shipped to the warehouse?
You should be honored. You're now an ASUS employee - we get to inspect the tablets and return the defective ones - we're quality control technicians!
Digital Man said:
But then what would be the alternative: Acer? Apple? Samsung where you're stuck on the same firmware forever?
I think the problem is the separation of design and production these days. These tablets are made by faceless Chinese workers, and then shipped over here. Its not like it used to be where the factory workers and the manufacturer and quality control were all in one place. In fact, do we even know if ASUS ever even sees the tablets after they leave the factory and get shipped to the warehouse?
You should be honored. You're now an ASUS employee - we get to inspect the tablets and return the defective ones - we're quality control technicians!
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Click to collapse
Asus sold the product, they're 100% responsible for their product, doesn't matter how/where they were made. I payed Asus with my own hard working money and I do have the right to complaint when the product is not working as advertise. I will be glad to contribute my free time to test for them for free if they allowed me to have the product for FREE.
buhohitr said:
Asus sold the product, they're 100% responsible for their product, doesn't matter how/where they were made. I payed Asus with my own hard working money and I do have the right to complaint when the product is not working as advertise. I will be glad to contribute my free time to test for them for free if they allowed me to have the product for FREE.
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Click to collapse
That sounds nice. But you have to vote with your wallet. And the public already has. People want cheap stuff. The Chinese make cheap stuff. So regardless of weather ASUS is responsible or not, if people continue to buy it, why would ASUS have any reason to change? The days of real premium quality merchandise are over.
Every product on the face of the planet is now made in one place. We chose to abandon our factories and manufacturing facilities. So cheap lower quality stuff is now the norm.
buhohitr said:
Asus sold the product, they're 100% responsible for their product, doesn't matter how/where they were made. I payed Asus with my own hard working money and I do have the right to complaint when the product is not working as advertise. I will be glad to contribute my free time to test for them for free if they allowed me to have the product for FREE.
Click to expand...
Click to collapse
I believe that he was just being sarcastic with that last statement!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I was in the same boat as you, waiting for a 10" tablet that I thought fit my needs and was worth the premium we pay for tablet devices.
I was concerned about quality as well. I kept seeing all kinds of stories on the forums (loose glass, dust, light bleed, etc). I ordered from Amazon knowing that it would be easy to return if there was a problem, but mine is just fine and fortunately has none of the problems that some other people have had.
Re: multitasking - I do a lot of multitasking. I usually have it on "balanced" mode and it's super smooth. It slows down a very little bit when I'm updating 2+ apps simultaneously, and the odd occasion where I'm running multiple CPU-intensive apps, but I just switch to "performance" mode for that short period of time and it's back to being snappy.
If you get a bad one, just return it immediately and get a new one. I'm loving this tablet =)
Thanks, I appreciate your input. I think I may end up going with it. We'll see...The samsung note 10.1 doesn't even disclose how much it will cost yet. I'm worried that even $700 may not be enough. I have heard some rumors of around $750. Plus, I don't know how much I would honestly use the Stylus. It would be a fun toy, but not practical for day to day use for me most likely. I'm so used to using touch interfaces all my other android tablet devices and a prior iPhone now anyway.
Keep in mind as well that it'd usually not the happy people that write or speak out. Its often the dissatisfied. There are plenty of happy and satisfied users out there as well.
Sent from my Nexus 7 using XDA Premium HD app
Got my T700 a couple weeks ago
I've had enough time to grow accustomed to it and I love it so far. I can see what same are saying about the build quality issues. The glass feels slightly loose in some areas but not so much that it would come apart.
into_311 said:
I've had enough time to grow accustomed to it and I love it so far. I can see what same are saying about the build quality issues. The glass feels slightly loose in some areas but not so much that it would come apart.
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Click to collapse
I hope it works out for you. I think this is a terrific tablet (and keyboard dock).
I am about to buy a Transformer Infinity. I know why I WANT to buy it, but I thought I'll Ask some owners for reasons for why I would NOT want to buy it
I am a crazy customizer and a power user always trying to push the limits.
I currently own a Optimus Black, a phone no one (even LG) cares about...
How popular is the TF700? Will I get support? Roms? What about ASUS Custoomer service?
Thx in Advance
Pankaja13 said:
I am about to buy a Transformer Infinity. I know why I WANT to buy it, but I thought I'll Ask some owners for reasons for why I would NOT want to buy it
I am a crazy customizer and a power user always trying to push the limits.
I currently own a Optimus Black, a phone no one (even LG) cares about...
How popular is the TF700? Will I get support? Roms? What about ASUS Custoomer service?
Thx in Advance
Click to expand...
Click to collapse
The Infinity is still relatively new, but there is already quite a bit of development going on with it here: http://forum.xda-developers.com/forumdisplay.php?f=1665
As far as official support, such as bug fixes or updates, Asus generally seems to be better and at least faster to get updates out than other manufacturers.
Customer support, however, is a different matter. I haven't dealt with Asus support directly, but there are ample reports about it's horrible quality. For example: http://forum.xda-developers.com/showthread.php?t=1830473&highlight=asus+support
Likewise, Asus' quality control is pretty lax. There are a lot of tablets with issues that never should have passed standard QA checks.
Another related note: they also seem to be selling rebranded TF201 docks as "new" TF700 docks: http://forum.xda-developers.com/showthread.php?t=1810592&highlight=tf700+dock
All things considered though, I'm happy with the Infinity overall. I will accompany that with the caveat that I am in fact getting a replacement for my Infinity and dock from Amazon due to some dust under my screen in a very annoying location (right in the center) and because some keys on the dock started registering incorrectly.
Its a good tablet, but its not without its flaws. I'd still pick one up, as Asus is very good about software updates and our dev community is starting to ramp up so we'll get our custom roms.
Some issues that people have had:
-Quality control is very hit or miss
-You're going to have light bleed. Most tablets have it light enough that its only noticeable while booting though, once in Android it goes away.
-Internal flash storage is relatively slow, causing some occasional performance hiccups. If the Prime is any indication, custom roms will easily work around the issue.
-Asus's tech support staff are complete crap that'll insist on RMAing your device even for the most trivial issues.
-Some devices wont receive updates or unlock their bootloader, although in most cases both start working after a few weeks.
Just make sure you get one that's physically well built, and you should like it.
Thank you very much
I was also considering the iPad 3 because I'm yet to see an iOS device lag....
but I swore I would NEVER buy apple
What do you thing is a better option?
You have the the Wifi version of the Infinity, right? Is there a big difference in performance?
Thx again
I'd wait a while
My advice...
If possible wait before buying.
Don't jump in like I did.
I did get a later non buggy Infinity that has no build problems.
The performance of the tablet is what I would say is stellar compared to most of the previous incarnations.
Yet there is competition on the horizon that just might blow the Infinity out of the water.
I ran out and bought the Acer A700 because it was the latest thing and ended up severely disappointed.
So then I jumped over to the Infinity and have been pleased.
If you are a true blue power user\tinkerer the Asus may be good, yet you may be much happier with a later model
10 inch tab that ships with android 4.1 jellybean.
I'll bet the hardware in the upcoming tabs will give the 'ole iPad a real run for the finish line.
As far as the this or that choice...to me it boils down to an OS preference.
I wouldn't make sense for anyone on here to recommend apple over droid.
Probably best to not even bring it up...
I have a Asus Prime currently in limbo between Asus and FEDEX for about a month now trying to get it replaced. Long story short. Prime broke (poor quality), sent it to texas service center. 1/2 week later got it back. Service center screwed up the packing, FEDEX destroyed my tablet on delivery. Submitted and claim, 30 days later still waiting. Got tired of waiting, bought the infinity.
Asus seems to have learned their lessons from the Prime, so for me the Infinity works like what I expected the prime to be. Flawless.
If you're into customization and tinkering then this is the tablet for you. The only negative I have to say is Asus as a company they are very schizophrenic. They seem to have good customer support, their response time is good, they are polite and they want to do right by the customer but the end result is unsatisfactory. The Prime should have been recalled, but instead they released band aids to problems that only made things worst. But they tried to do good for the customer. Which is why I ended up buying another Asus product. I just hope I don't come to regret my decision later on.
There's not that many options right now anyways, if you want the most powerful tablet released you either get the ipad 3 or the infinity. My vote is on the infinity, just make sure you get insurance.
Thank you very much for your help guys just a few more things...
I will be using this a lot for school work. Is it sensitive enough for handwriting? Can I use a fine tipped stylus like the HandStylus (http://handstylus.com/) ?
Also is there a considerable drop in Performance in the 3G version compared to the Wifi version?
Thank you very much
Pankaja13 said:
Thank you very much for your help guys just a few more things...
I will be using this a lot for school work. Is it sensitive enough for handwriting? Can I use a fine tipped stylus like the HandStylus (http://handstylus.com/) ?
Also is there a considerable drop in Performance in the 3G version compared to the Wifi version?
Thank you very much
Click to expand...
Click to collapse
Yes its very sensitive. The digitizer on the Infinity is really good. Regarding the HandStylus, I don't see why it shouldn't work. It looks like a normal capacitive stylus with just a smaller tip. As far as the 3g version I don't believe its out on the market yet.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Pankaja13 said:
I will be using this a lot for school work.
Click to expand...
Click to collapse
I use my Infinity for quite a bit of work. One thing I found is that I use the device docked with the keyboard more than I do as an actual tablet. When sitting at a table or even on the couch I'm able to bang out e-mail, XLS files or word docs with little or no effort. Even when not using the keyboard, just having it there gives a very stable stand to hold the device in a comfortable position. I'm not even considering a sleeve anymore to protect the device, since just folding the keyboard up will protect the screen. Honestly, I didn't think I would use it this way... figured they dock was going to be a novelty accessory. It has truly transformed (pun intended) this thing into something that is really productive. Not sure what kind of school work you will be using your tablet for, but this is something you might want to consider.
I own one and I think it's great.. I honestly can't think of a reason why you shouldn't get it.. In addition, there are plenty of stable OS that you can put on the tablet once you root it; plus, you have more options you can enact on the tablet, which wouldn't be possible on the iPad.
GaryParr said:
I use my Infinity for quite a bit of work. One thing I found is that I use the device docked with the keyboard more than I do as an actual tablet. When sitting at a table or even on the couch I'm able to bang out e-mail, XLS files or word docs with little or no effort. Even when not using the keyboard, just having it there gives a very stable stand to hold the device in a comfortable position. I'm not even considering a sleeve anymore to protect the device, since just folding the keyboard up will protect the screen. Honestly, I didn't think I would use it this way... figured they dock was going to be a novelty accessory. It has truly transformed (pun intended) this thing into something that is really productive. Not sure what kind of school work you will be using your tablet for, but this is something you might want to consider.
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Click to collapse
I second Garys opinion. My transformer has become my sole computing device at home, with my desktop being used as a file storage.
The keyboard dock is essential for school.
FWIW, I finally bought a gray Infinity after being without my OG Transformer since last AUG and tiring of the wait for a champagne unit. (Tried a Prime for about 36 hours -- it was such a POS that I returned it for a refund.) The gray Infinity has been in production long enough to work out assembly issues, if Asus plans to correct them at all.
I bought from Amazon, which has excellent customer service and return policies. I should receive the unit today. If there are build issues, I'll exchange no more than twice (which, not coincidentally, is the limit of Amazon's exchange policy). If I can't find a good unit among three, I'll just return it and wait for the Samsung P10 or a Surface tab.
Heck, if the P10 is as killer as specs suggest, I'll probably eBay the Infinity anyway. But I've done without a tablet for so long -- and the keyboard dock for my Droid Bionic is a poor substitute -- that I gotta try something.
Pankaja13 said:
Thank you very much
I was also considering the iPad 3 because I'm yet to see an iOS device lag....
but I swore I would NEVER buy apple
What do you thing is a better option?
You have the the Wifi version of the Infinity, right? Is there a big difference in performance?
Thx again
Click to expand...
Click to collapse
If you want to be conformed to a cookie cutter device, and have a dictatorial company tell you what you want, need, and desire
While controlling you with an iron fist, by all means, get iPad 3.
If you are your own unique person who can decide what you want on your own, I strongly suggest a lil green robot.
Pankaja13 said:
Thank you very much
I was also considering the iPad 3 because I'm yet to see an iOS device lag....
but I swore I would NEVER buy apple
What do you thing is a better option?
You have the the Wifi version of the Infinity, right? Is there a big difference in performance?
Thx again
Click to expand...
Click to collapse
I first tried the tf300 because it has the jb update but went to the infinity for its display. Once it gets jb you won't see lag any longer with it. I also tried the new ipad but returned it quickly, ios just too boring for me.
Sent from my GT-P7510 using xda premium
redheadplantguy said:
If you want to be conformed to a cookie cutter device, and have a dictatorial company tell you what you want, need, and desire
While controlling you with an iron fist, by all means, get iPad 3.
If you are your own unique person who can decide what you want on your own, I strongly suggest a lil green robot.
Click to expand...
Click to collapse
Couldn't have said it better myself :highfive:
donharden2002 said:
I first tried the tf300 because it has the jb update but went to the infinity for its display. Once it gets jb you won't see lag any longer with it. I also tried the new ipad but returned it quickly, ios just too boring for me.
Click to expand...
Click to collapse
Same. You can change the wallpaper and that's it.
Big thanks to everyone who helped, but you can only press the "Thanks" button once
I've had some trouble trying to find it in South Asia... guess I'll have to wait a bit longer
I bought a TF700 from Amazon.
it had little light bleeding and clicking screen sound on the speaking side
and the metal back cover is kinda weak (When I hold it, I can feel ipad back metal cover is a little bit harder and stiff)
I drop it from 5cm high and the bottom left hit the table
the bottom left (audio jack) just deform a little and the screen pop out.
Also, it is not stable and reboot and freeze. the I/O issue is still not completely fixed.
I returned it and hope they can give me a fine one
I just hope ASUS can improve its production line of TF700 and at least avoid screen loosen problem if they can
I really like TF700 because it is the only high-end Andriod FHD tablet with awesome keyboard dock available on the market
I don't want shamesung plastic low ppi **** or Acer heater tablet.
I don't wanna wait for the Surface Pro to come out
I am a PT student and I need a tablet to read textbook (we use camera to copy the entire textbook so we can read it on tablet and save lots of money)
I would be happy to do some mass quality control email thing. Its just ridiculous how we spend so much and get things we expected, only crap.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Yeah I am quite pissed too. This was actually the first electronic device I have ever had to return. And I have got quite a lot of stuff. First time went for Asus and this happened.
Too bad that the company I bought it had only 7 days return policy. LOL. Now my tablet went to Asus service to other side of the earth. I really wish they give me new one and not try to fix dead pixels, loose glass, light bleeding and all other problems.
Still not so cool owning expensive tablet for 2 weeks and then loose it for service center for minimum 3 weeks. But this not only Asus to blame, also this one shop in Finland just got to my black list.
Thumbs Down on a Dumb idea
mdemons12 said:
I would be happy to do some mass quality control email thing. Its just ridiculous how we spend so much and get things we expected, only crap.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
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Tens of thousands have shipped.
Extremely few quality issues and they appear to be resolved by replacement.
There are always gripers - don't expose your weaknesses with a mass mailing.
U need a cause? It's election year in the US.
Just remember, ASUS is a fairly large corporation. With every email you send, Mr. Shen gets more and more material to laugh at.
waltnich said:
Tens of thousands have shipped.
Extremely few quality issues and they appear to be resolved by replacement.
There are always gripers - don't expose your weaknesses with a mass mailing.
U need a cause? It's election year in the US.
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I am sorry to disagree but, when you have 3 take let's with that same problem, then the company has a massive problem with quality control
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
If you don't like it, return it. I don't know why you're even bothering emailing a company with your problems. They will just say RMA or hard reset just to delay you from returning it from the store and you can't return it after the return policy is over.
waltnich said:
Tens of thousands have shipped.
Extremely few quality issues and they appear to be resolved by replacement.
There are always gripers - don't expose your weaknesses with a mass mailing.
U need a cause? It's election year in the US.
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I have to disagree with you.
I have tried them all, Apple, Samsung, HTC, Nokia, Sony, you name it. First time I have seen this much complaint about quality and my unit also went back.
There is serious issue with Asus QC. Their product would be the best Android tablet available IF they just would make them as they should be.
I would guess getting quite expensive for Asus too to send new ones. I am guessing return % something like 30% with their products..just a wild guess!
I can't because I unlocked it before the problem actually arose, and to add to the problem, it was a US import
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
If your thinking of doing that email post then do it. You don't need the permission from the viewers here. You will feel a bit vindicated by standing up for what you feel. Just be aware your desired result probably won't happen and they may delete your post. You would be better off taking your time to put a short polite email about your specific issues and emailing Gary or Tien. Look at the stickies in the prime forum for their info.
I'm thinking
ASUS is just one of many companies passing expensive products of dubious quality to consumers.
Somebody write the "How Its Made" show and ask 'em to do one on tablets from ASUS.
Maybe we could catch them in the act.
CandyAndy said:
I have to disagree with you.
I have tried them all, Apple, Samsung, HTC, Nokia, Sony, you name it. First time I have seen this much complaint about quality and my unit also went back.
There is serious issue with Asus QC. Their product would be the best Android tablet available IF they just would make them as they should be.
I would guess getting quite expensive for Asus too to send new ones. I am guessing return % something like 30% with their products..just a wild guess!
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I think that's a super-wild guess. Same thing occurred with the Nexus 7 forums. You would think that like 70% were bad! Now they are everyones' favorite tablet!
When SGS series phones were getting bricked by the dozens (hundreds, probably) due to very faultly emmc firmware that Samsung never fixed, you would also think it was the end of the world. But out of millions sold, whats a few hundred superbricks?
Anyway, everyone who has had severe-enough issues to have to return their TF700 gets my full sympathy. It sucks, plain and simple. But I'll bet they represent a very small percentage of the units sold to date.
I dont have any QC problems, after a month of usage, i dont have any clicks or other defects nor do i have light bleeding, but i do feel bad for all of you because i would have been as pissed as all of you if it would have happened to me. I will sign any petition or email.
okantomi said:
I think that's a super-wild guess. Same thing occurred with the Nexus 7 forums. You would think that like 70% were bad! Now they are everyones' favorite tablet!
When SGS series phones were getting bricked by the dozens (hundreds, probably) due to very faultly emmc firmware that Samsung never fixed, you would also think it was the end of the world. But out of millions sold, whats a few hundred superbricks?
Anyway, everyone who has had severe-enough issues to have to return their TF700 gets my full sympathy. It sucks, plain and simple. But I'll bet they represent a very small percentage of the units sold to date.
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Nexus 7 can't be compared to Infinity when we speak about sold units, it's a Google brand and costs only 200$ so i'm sure it sold much more than Infinity. The Infinity will never sell as much as Nexus so in this case if you compare the numbers Infinity's quality issues are quiet serious imo.
Also i guess that people complain more when they paid 600 $ for a device compared with those that paid only 200.Anyway nobody stop you guys from sending a petition to Asus but imo you shouldn't expect too much from that.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Pretoriano80 said:
Nexus 7 can't be compared to Infinity when we speak about sold units, it's a Google brand and costs only 200$ so i'm sure it sold much more than Infinity. The Infinity will never sell as much as Nexus so in this case if you compare the numbers Infinity's quality issues are quiet serious imo.
Also i guess that people complain more when they paid 600 $ for a device compared with those that paid only 200.Anyway nobody stop you guys from sending a petition to Asus but imo you shouldn't expect too much from that.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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Re: the Nexus 7, most of the people complaining were folks coming over from Kindle Fires iirc. I don't think it mattered to them that they had only spent $200-250.
CandyAndy said:
Too bad that the company I bought it had only 7 days return policy. [...] this one shop in Finland just got to my black list.
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If you bought it online, you always have at least 2 weeks unconditional return in all countries in the European Union (which is one of the reasons I mainly buy my expensive electronic gadgets from online shops).
Just got my Infinity CG from BB after waiting a few months.
While its the sexiest Android Tablet or IMHO sexiest tablet of them all to date.. mine is plagued by light bleeding, dust and/or dead pixels under the screen, the glass gives around the edges and causes cracking/creaking noises.
Also, for a new un-opened box item, I was surprised to see my shiny gold back come from the factory with a few scratches and small indentations across the back and side of the unit.
I'll play with it a little more until it goes back as a return.
I can't imagine all the refurb deals that will be created from these Infinity Tabs...
Saddened.
I may try again in a couple months if it looks like QC is up and no worthy competitor is on the immediate horizon. But after waiting since last winter to get this thing, seeing the crappy production values is like a kick in the nads.
Crap. this is one of the reasons I was enjoying the TF700 section over TF201. Always 8itching on the internet and taking no action, return the ones with problems and get the one you want. Are any of the people complaining out of their return window? There are options for you as well that may be a little more work than complaining but still result in a warm fuzzy feeling about your new tablet eventually.
Maybe I'll go back to BB and get a TF300 and see if their immune to this.
Point is, buying a $500 computing device shouldn't be a crapshoot. Can you imagine people buying Dell laptops -- many of which are a LOT cheaper than this tab -- and returning them because of such basic manufacturing flaws?
Dunno about you, but I have a demanding job, kids, social life, etc. When I buy a product like this, I expect it to be 100% out of the box. I don't have time to play QC roulette because Asus isn't giving its best effort.
Starting with The Prime (I'm not including the TF101 and TF300 because they don't invoke the level of controversy, nor do they polarize their owners into "You want to take this discussion outside buddy?" kind of dialog's, the way Asus' shiny metal tablets do.
As far as that polarization, it's obvious that people get quite "intense" over these tablets, for a number of reasons. I have Love/Hate emotions toward my Asus Tablet. I LOVE the device's potential and the look feel (sans defects) of the Infinity. It is indicative of how these affect people that in one Video review out there, the reviewer continuously goes on about how "premium" the Infinity is, and how it is "THE BEST ANDROID TABLET" in the SAME VIDEO he crashes the browser so bad, he can't even get it going again for more than 5 minutes! Then he shows how the tablet has a horrendous creak/clicking/screen separation issue, concluding that "it will probably break in the next few days, and that TWO OTHER ASUS INFINITY TABLETS he has in his possession do the same thing, yet in the same breath says it is so "premium" and has such amazing"Build Quality" compared to the (admittedly) plastic crazy Samsung Note 10.1. I understand what he meant, thats what I mean by POTENTIAL. - If fabricated and constructed properly the Infinity is amazing. The problem? It doesn't happen consistently enough in Asus factories
So, I considered the two extremes I have witnessed over the last year, and these are what I determined were the best and worst moments
Asus' Worst Tablet Moment:
They put the TF201 out there, knowing full well that WiFi reception was compromised, and that GPS was non functional - what, were they hoping that the tablets amazing looks and the fact that wifi worked at all would be enough to overcome the problem? Anyone who defended them came off a jackass because either a) They knew the design was compromised and sold it anyway, or b) They DIDN'T KNOW, which means they sent a product out without testing it. And then the put the whammy on it, with the sneaky, deceptive move of taking down the GPS spec quietly hoping they could get away with it. They didn't. People caught them in the act, and started posting in XDA and elsewhere, and THEN Asus came out with a statement. Tehre is no way they were going to do so if they weren't caught. How do I know? Easy one. Every thing they did up to that point shows they were NOT going to be upfront about the issue. Then they sealed the deal by showing a nice "Fixed Prime"at MWC way back in February when all the early adopters (those people who love your products again, Asus) had all BOUGHT the Prime. HUGE slap in the face to that group, me included. Resulting, eventually in
Asus BEST Tablet Moment
This is, like everything I have posted strictly opinion, but I have some facts to back it up, at least for myself. You can believe what you choose. So most of us caught word the you could take a Prime to your local best Buy, and as long as you actually had a receipt (I think there was an exception or two, but cannot verify) they would hook you up with a shiny new TF700 Transformer Infinity Pad. With a long list of possible defects, build issues and so on and so forth. What a lot of folks do not know is that Asus sponsored that program at Best Buy, and logic dictates that they did a similar deal with Amazon customers. I was amazed, and pleased like others that Best Buy was taking back an 8 month old product, with no special warranty or purchase protection plan (I sure didn't have one) and providing the new product in it's place. Even is pricing matched it was an unprecedented move to all ALL those returns, with so little fuss. A few store/managers fought the tide, but overall a HUGE number of people got new product, if all the posts are to be believed. Personally, I believe them; here's: why
While returning my 7th Infinity (Update: I still have the 8th one. Not because I ever achieved "perfection" but because I got a middle ground "acceptable" tablet in each area and that has no glaring, stand out kind of issues.) I was something on the Best Buy screen to this effect: "Exchange for current model - OK per manufacturer" That one line leads me to think that Asus, having enough embarasment and bad will from the Prime/Infinity conundrum, has chosen to quitely buy back, or rather exchange the problem child for the new model. Again, just my opinion, but it does make a lot of sense, don't you think?
The funny part? When the Prime owners started posting, and even petitioning Asus to "Replace my Prime with an Infinity" they were told to stop being ridiculous. Asus is NOT going to do that, ever. I assume they considered options like replacing the back shell of all the Primes, but the cost or recalling and rebuilding was prohibitive (and imagine what a colossal mess THAT would have been; Asus can't even handle normal RMA's never-mind mass refurbing like that!)
I remember that time... It was a rollercoaster ride being for us who fell in the so called minority. But thank god the "minority" had enough voice to get Asus to quietly do the right thing. Too bad for the other Best buy and Amazon customers who purchased a defective prime and do not know about XDA, but I guess its the price for not being updated on their tablets. It was rather an easy transaction too returning the prime as did on Oct 11, I even had a geek squad lady on the customer service (under staffed I guess) and all she had to do was check the computer and she told me a giftcard or exchange. It was exchanged for an infinity, still had it light bleeds and had to manually update still dont know if it was the server on the tablet at fault (but others here had similar issues on that day). Well see how the inifinity will pan out, but i doubt well ever see Asus doing an exchange like they did with the prime since they fixed the GPS and wifi issue that was a major complaint of the prime.
junrider said:
I remember that time... It was a rollercoaster ride being for us who fell in the so called minority. But thank god the "minority" had enough voice to get Asus to quietly do the right thing. Too bad for the other Best buy and Amazon customers who purchased a defective prime and do not know about XDA, but I guess its the price for not being updated on their tablets. It was rather an easy transaction too returning the prime as did on Oct 11, I even had a geek squad lady on the customer service (under staffed I guess) and all she had to do was check the computer and she told me a giftcard or exchange. It was exchanged for an infinity, still had it light bleeds and had to manually update still dont know if it was the server on the tablet at fault (but others here had similar issues on that day). Well see how the inifinity will pan out, but i doubt well ever see Asus doing an exchange like they did with the prime since they fixed the GPS and wifi issue that was a major complaint of the prime.
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Indeed - they really did the right thing at least in the BB replacement deal. Think about it, best Buy is a mess, and they do have issues, but no way were they going to foot the bill for all those tablets, without even having the Purchase Protection that they sell. I saw every person that tried got a new tablet, so again, I know Asus was involved from what I saw on the screen. Asus also knows that the major upset audience was the folks on the forums, and those are the ones they ended up replacing, so it works out pretty good for all. This has been going for months now, and as you saw it is still in effect.
One other thing on the Infinity, Yes GPS works well, but WiFi is also like 5 times that bandwidth of the Prime. Range is not the best device I own, but range is also decent. You probably noticed that the trick they used on the Prime - cranking the hell out of WiFi is still in place on Infinity. Look at battery statistics and often it is using more than the screen, which being HD is a huge drain itself. I think they reasoned that since it helped the Prime, it would show that they REALLY fixed reception on Infinity, LOL! Finally, the HD screen has proven to be a mixed blessing. It really is hard to distinguish in Movies and photos unless you zoom WAY in, but Text of all things looks amazing. All the reviewers and folks that INSIST this is needed and necessary, also cannot say exactly WHY it is a "Must Have" They HATED that the Note 10.1 is 1200x800 when last year that was an "Amazing experience" Honestly, it DOES look amazing,and the HD is awesome, but it's Asus incredible Back-lighting that makes it truly shine (Pun intended) It can just go so BRIGHT. The downside? A number of Games are not compatible and may not ever be, since the developers don't see enough devices to justify the rework for HD. SIMS Free Play is one example, I could play it on Prime, but not in Infinity. Not that much if a deal. After over a month with the Infinity, I will say, I am glad I upgraded and did not go for the Note 10.1 (I have a Note Phone, so it did not "wow" me and the plastic Tab does not compare to Asus on look and feel. It's MOSTLY fixed... JB is good. I/O will probably always remain the one major FAIL for Asus. they have the issue on every tablet they make to some degree, with the Nexus 7 being effected the least, and the Prime & TF300 probably the most.
For my own use I switch from infinity to the note due to I/O issues and crackling speaker. I was overall satisfied even without the FHD. The prime I switched out for the infinity the other day was my cousin's that I had bought for him. I compared the wifi side by side and the note had a good 10dB over the infinity, but the infinity was indeed better than the prime. I get to play with his infinity every other day just to make sure there isnt any problems to suit his needs, I have yet to try out the bluetooth on his inifinity on JB, since that was one of my dissatisfaction with the infinity I exchanged.