Hey guys,
For the tablet to lock into the dock there are these little plastic things the dock grabs onto in the slots of the tablet. Well first the left one snapped and it could only lock on one side. Now they've both snapped and the tablet slides freely in and out, this isn't much of an issue when I have it on a table but is a prevalent issue we I have it on my lap. I don't know exactly when they snapped, but it's really annoying.
Main question has anyone else experienced this and is this claimable on warranty?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
I have the same problem, I think that is something broken in the left part inside the tablet (in my case). I also would like to know if is any way to replace the part.
Thanks
Sent from my GT-I9300 using xda app-developers app
I would expect that ASUS would put it to 'user error' or 'wear and tear', so I highly doubt you can claim this under warranty. Also, these parts will be hard to come by, if at all available, so you'll have to hack something together if you can...
EDIT: Sorry for the long post. I can't seem too keep these short for trying, LOL. If it helped you, then it was all worth it.
Only way to know for sure is call Asus warranty support. Stress that the tablet was used in an ordinary fashion, and that this happened during gentle use (whether or not that is entirely accurate. Some of us are a little more heavy handed than others, note that I am not saying either of you are. I used to laugh at the reviews - especially Brandon Miniman's reviews where he gets so flustered docking the tablet they have to stop filming and roll after it's inn the dock. (With the Prime, I think he was the numbskull who forgot to take out the rubber tabs that came in the slots.) It's is why Asus stopped putting those in on the Infinity. They claimed a huge number of support calls with people not being able to dock.
So you can see my comment about some people using these harder that others makes a certain degree of sense. In any event, just say "I always line up the arrow, and Gently press the Tablet into the dock. Then all of a sudden one tab broke... etc.
Unfortunately Asus is going to excercise their option to try and fix it, rather than just cross shipping you a refurbished one or something like that, but it doesn't hurt to ask. You can count on a) a longer wait than would seem appropriate b) Paying one way shipping to Asus (if you really get on their case, and demand a manager and all that you can get it waived, but pick your battles, fighting over $10-20 shipping may not be worth the fight) and c.) Possibly having them claim "customer damage"
Also, when you ship it, at least get proof of delivery tracking for it so you know when it was signed for. A lot of the time, they let packages sit without checking them in for multiple days. I generally watch and when it is signed for I start calling every day until it gets fixed. Thats the battle I picked, YMMV.
Unfortunately that's about your only recourse short of buying a new or used dock to replace it. They ARE reasonably durable, but I wonder if the slight differences of the TF700 fit have caused your tabs to break. It is definitely a tighter fit, and some claimed the lock tab would not spring into place but had to be manually pushed. Mine did for the first week or so, and my TF700 requires more pressure to get the locking tabs to engage.
Finally, do NOT let them tell you the TF201 Dock is not compatible with the TF700 BS.... On the Marketing page it says the TF700 Dock fits both, but TF201 is NOT compatible with TF700. There was several thread on this at release of TF700.
Look at the 2nd Video here:
http://eee.asus.com/en/transformer-infinity/features
"The Next Transformation" at the 3/4 point, they explain all the effort and testing the engineers did to get the Infinity to work with the Primes Dock Tell them to watch their own video and tell you again how they are not compatible.
Good luck guys. Without the Dock, the Infinity is not so infinite. Let us know how you make out on this issue. :cyclops:
Thanks for your detailed help, just in case you read it wrong the dock is fine it's the tablet. When the first one broke I originally thought it was my fault, so I was bit annoyed at myself and tried to be extra careful. Then the second one broke not long after the first so... yea
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
oscarivera17 said:
I have the same problem, I think that is something broken in the left part inside the tablet (in my case). I also would like to know if is any way to replace the part.
Thanks
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Yea the left one of mine broke first. When I compared both there was clearly a plastic piece missing.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Just curious - was this the original TF201 dock or the "re-labeled" TF700 dock?
If it was the original TF201 dock, I'm sure they will deny any warranty claim based on the fact that Asus still says it's not compatible with the TF700...
Then again, even if it is the re-labeled TF700 dock, they'd still probably deny warranty coverage anyway! Warranty coverage is definitely not a strong point of Asus, from what I've heard...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
It is the re-labeled dock and I have also got an email from an Asus employee confirming that my dock is intended for the TF700
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Cousie G said:
It is the re-labeled dock and I have also got an email from an Asus employee confirming that my dock is intended for the TF700
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Cool - than I would certainly try to make a warranty claim - it can't hurt. However, you better plan to be without your dock for a few weeks!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Any one have found a video of how to dissasembly the tablet? I been searching with no luck. Also I would like to find the spare part.
Thank you.
Sent from my GT-I9300 using xda app-developers app
Cousie G said:
Main question has anyone else experienced this and is this claimable on warranty?
Click to expand...
Click to collapse
Yes, this just happened to me. Left side clip in tab has piece missing. Didnt notice it until I went to use dock again and it wouldnt lock. Looking into getting RMA now. Always had to manually push docking lock to right to get it to lock completely which is probably what fatigued the docking clip. Other than minor abrasions to tab due to not having a case my unit has never been dropped or handled even remotely roughly. Yet again I am dissapointed in the design of this tab.
Sent mine back for rma beasuse ot snapped the plastic pin retainer In the charging port while docking to the tf700 keyboard. Just got a bill saying cid4 €108. Euros to repair and bank transfer payments only to another comapny not asus!
This is the bruno Germany repair centre.
I agree its a design flaw a weakness in a good tablet. I also have a tf300 with dock and that is fine.
Sent from my GT-N7100 using xda app-developers app
Related
I recently received my tf700 and docking station (yes the dock is the 201 model...... but I am ok with that)
my question: when I found this forum, I also found a discussion (Prime 201 model) on cracked screens - that seemed to be a common problem -- only with people who used docking stations --- close it and go to bed - get up in the morning to a cracked screen. There was much speculation on what caused it -- but no one really knows.
Are any of you storing your tf700 docked ? I spent a good dollar to get this (Cdn Tiger Direct charges more than US ) and the last thing I want is a cracked screen so for now, I am storing it undocked. I will watch this forum for a while for problems before I take the risk.
My 700 is fine ---- the odd freeze up --- but no real issues and the build is great....... I would like to keep it that way !!!
2tabletfamily said:
I recently received my tf700 and docking station (yes the dock is the 201 model...... but I am ok with that)
my question: when I found this forum, I also found a discussion (Prime 201 model) on cracked screens - that seemed to be a common problem -- only with people who used docking stations --- close it and go to bed - get up in the morning to a cracked screen. There was much speculation on what caused it -- but no one really knows.
Are any of you storing your tf700 docked ? I spent a good dollar to get this (Cdn Tiger Direct charges more than US ) and the last thing I want is a cracked screen so for now, I am storing it undocked. I will watch this forum for a while for problems before I take the risk.
My 700 is fine ---- the odd freeze up --- but no real issues and the build is great....... I would like to keep it that way !!!
Click to expand...
Click to collapse
I am storing my TF700 docked and closed. One time I had set the screen to not time out and forgot to turn it off when I closed it, the brightness was turned up to max and it took 4 hours until I noticed it and the pad was very hot but no issues has occured with the screen or the pad i general after that.
If the screen cracks by itself without my help I will prompt to get it replaced, for free of course.
/Hellplant
My TF700 is *always* docked when I store it - never had an issue (and wouldn't expect to)...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
My TF700 is *always* docked when I store it - never had an issue (and wouldn't expect to)...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
I always keep mine docked, and closed; however, I did notice that my screen cracked yesterday :'(
To me, it seems the problem is that the little support pads on the keyboard only support the top middle, and the sides of the screen when the device is closed. The problem is that the rest of the screen is not supported and any 'squeezing', even simply closing the device, causes a flex in the glass where it is unsupported. Go look at the device when closed and you can clearly see the flex (or cracked glass in my case).
I'm going to try to return it to Best Buy this afternoon :S
jtrosky said:
My TF700 is *always* docked when I store it - never had an issue (and wouldn't expect to)...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Same here, but I'm using a case in mine too.
Sent from my DROID BIONIC using Tapatalk 2
thanks for letting me know
skola28 said:
I always keep mine docked, and closed; however, I did notice that my screen cracked yesterday :'(
Click to expand...
Click to collapse
so sorry to hear this - but thanks for posting
I did start storing it docked but handled it very carefully --- I think I will go back to storing it undocked .
Is it just me or does this Gorilla Glass 2 seem to be *much* weaker than the original Gorilla Glass?? I've been reading about way too many cracked screens with both the TF700 and the Nexus 7....
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I may be wrong, but didn't the Prime (201) have the original Gorilla glass though ? that is where I first read about cracked screens ---- some people were putting little 'bumpers' if you will on the top/back of the keyboard to reduce flex/pressure when they closed it --- thinking being that the 3 little rubber bumpers (sides and front of keyboard ) aren't enough . we also own the first transformer ( 101 ? ) heavy, but rugged -- not worried about it cracking.
as the topic says. i bought a specific made accessory for the tf700t and i was looking at the box the dock came in and it sayd model:tf201 dock? is this correct?
Sent from my ASUS Transformer Pad TF700T using xda premium
ultramegaman963 said:
as the topic says. i bought a specific made accessory for the tf700t and i was looking at the box the dock came in and it sayd model:tf201 dock? is this correct?
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
Alot of people have been receiving tf201 docks. You can send it back and request a dock specific to the tf700 or use the one they sent. The 201 dock does work with the tf700. If you paid full price though then i would ask for a prorate of the tf201 dock.
Sent from my ASUS Transformer Pad TF700T
Its the same dock. Mine came as a tf201 dock with a tf701 sticker on it.
I would keep it and enjoy.
lafester said:
Its the same dock. Mine came as a tf201 dock with a tf701 sticker on it.
I would keep it and enjoy.
Click to expand...
Click to collapse
Internally they are identical, software sees all docks as 201, however! The 700 dock should snugly and correctly fit the infinity. If the hinge part is rounded and doesnt seem to fit the infinity properly then the dock is a prime dock and i'd ask for a dock specifically made for the infinity. Anyone can pop a sticker on there, and reguardless it will work just fine. My only concern is that the screen may break because of excess pressure because the hinge doesnt fit just right. YMMV
pileot said:
Internally they are identical, software sees all docks as 201, however! The 700 dock should snugly and correctly fit the infinity. If the hinge part is rounded and doesnt seem to fit the infinity properly then the dock is a prime dock and i'd ask for a dock specifically made for the infinity. Anyone can pop a sticker on there, and reguardless it will work just fine. My only concern is that the screen may break because of excess pressure because the hinge doesnt fit just right. YMMV
Click to expand...
Click to collapse
My hinge fits perfectly.
lafester said:
My hinge fits perfectly.
Click to expand...
Click to collapse
Then you have the correct dock.
okantomi said:
Then you have the correct dock.
Click to expand...
Click to collapse
My TF201 dock fits perfectly to my TF700 tablet.
And yes - it is a TF201 dock, as I got it when I bought my TF201 Prime and kept it when I upgraded to TF700...
I had a TF201 tablet for which I bought a keyboard dock back in the day. When I purchased my current tablet the TF700T the first thing I did after charging the tablet up, turning it on and letting it find my home network and update my Google stuff is to shut it down. Then I placed it into my TF201's dock keyboard that was fully charged. The tablet turned on by itself and did an update to my dock keyboard from revision 206 to 207. When the update was completed it finished booting and recognized it was docked and all was good. My dock keyboard fits perfectly with my TF700T tablet in the hinge area and also the locking assembly has a solid click sound during the insertion as well as the locking slide locking solidly to the tablet by sliding all of the way to the right in the slide slot.
When I bought mine the box clearly had a TF700 ticket over top what said something else. When I opened it up the sticker on the bottom of the dock clearly states TF201. That said, it fits just fine. I don't see a reason to make it an issue, I got a decent discount at Best Buy on it anyway, just for asking.
HeartWare42 said:
My TF201 dock fits perfectly to my TF700 tablet.
And yes - it is a TF201 dock, as I got it when I bought my TF201 Prime and kept it when I upgraded to TF700...
Click to expand...
Click to collapse
Same here
Sent from my DROID BIONIC using Tapatalk 2
Just ordered a champagne dock for the 201, it says its compatible with the TF700 from Tigerdirect.com for $110.00 plus shipping.... Ill find out if they ship 201 docks that perfect fit with the infinity.
pileot said:
Internally they are identical, software sees all docks as 201, however! The 700 dock should snugly and correctly fit the infinity. If the hinge part is rounded and doesnt seem to fit the infinity properly then the dock is a prime dock and i'd ask for a dock specifically made for the infinity. Anyone can pop a sticker on there, and reguardless it will work just fine. My only concern is that the screen may break because of excess pressure because the hinge doesnt fit just right. YMMV
Click to expand...
Click to collapse
Can you elaborate on "not fitting correctly"? I have a tf201 dock and the lock snaps correctly into place after you insert the pad in the dock. It does take a small ammount of force to do so. It's not much but it isn't just drop in and play either.
Irregular Programming said:
Can you elaborate on "not fitting correctly"? I have a tf201 dock and the lock snaps correctly into place after you insert the pad in the dock. It does take a small ammount of force to do so. It's not much but it isn't just drop in and play either.
Click to expand...
Click to collapse
The edges on the tf201 and tf700 have a different profile so the hinge on the tf201 dock does not follow the contour perfectly. For some it doesn't seem to be an issue but others it is. As for me I bought a tf201 dock for my tf700 and the tablet will NOT lock into the dock. It's annoying but I've dealt with it since the release but I have a feeling I will eventually have a mishap and it will fall out.
Sent from my unlocked and rooted TF700T using the XDA Premium App
Just received my TF201 dock from tigerdirect.com and it locks into place much like the prime. I tested both the infinity and the prime and takes the same amount of pressure to lock into place. It the dock was already updated to 207. Im happy with it and didnt pay an extra 50 dollars for a sticker.
Sent from my ASUS Transformer Pad TF700T using xda premium
If you check the engadget review then it says that the TF201 (prime) dock will fit the infinity, but not only will it fit, the prime dock has a larger battery (22Wh vs 19Wh for the infinity). If there's a marginal difference between the edges then I'd gladly sacrifice that for ~16% battery life increase.
Someone did a teardown of both docks and they had the exact same battery...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
Someone did a teardown of both docks and they had the exact same battery...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
That would be crafty hack who did the teardown:
http://forum.xda-developers.com/showpost.php?p=29672423&postcount=1
Don't let manufacturers confuse you with battery numbers. They are giving them in Watt/Hours. The Infinity draws more current than the TF201 so it operates for a shorter time. P = I * E
BxMxK said:
That would be crafty hack who did the teardown:
http://forum.xda-developers.com/showpost.php?p=29672423&postcount=1
Don't let manufacturers confuse you with battery numbers. They are giving them in Watt/Hours. The Infinity draws more current than the TF201 so it operates for a shorter time. P = I * E
Click to expand...
Click to collapse
22Wh is still more than 19Wh
22Wh means it'll last for 22 hours if something has a powerconsumption og 1 Watt per hour. If the infinity uses more power than the prime it will still get more out of a 22Wh battery than from a 19Wh battery.
After all, the battery time can be described with the following statement:
battery life = Watt hours / power consumption
Though, if someone broke down both dockings and found the same battery then the information from engadget is false, and I won't argue with that.
Correct - the batteries between the two docks are exactly the same - CraftyHack even posted pictures to prove it...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I just returned my prime to visions today and they ordered me an infinity + infinity dock... I got my keyboard from a diff store and haven't returned that yet. so I shouldn't return it and just get my money back when the keyboard gets here!?!?!
I paid 130 or so for the prime dock from bestbuy and it'd only be $20 that I'm missing out on now cause I paid $150 for the infinity dock
this is ****ed :/
after emailing the the vendor i bought my tf700t keyboard from they had this to say
"his is a follow-up with regards to your concern.
We have tried to contact Asus and the told us that the TF200/201 and TF700 docks are identical.
Please advise you have any concern to further assist you."
is this true?
ultramegaman963 said:
after emailing the the vendor i bought my tf700t keyboard from they had this to say
"his is a follow-up with regards to your concern.
We have tried to contact Asus and the told us that the TF200/201 and TF700 docks are identical.
Please advise you have any concern to further assist you."
is this true?
Click to expand...
Click to collapse
Not trying to be mean, but did you even use the search button to see if topics like this have already been discussed. VERY old news man. This is the kind of thing that clutters the boards.
Sent from my ASUS Transformer Pad TF700T
It is the same. After spending a few hours looking it up myself. I have found numerous places that will confirm that the 201 was repackaged and sold as TF700 compatible. I just bought my tablet and dock today. Got lucky with the price, got the 149.99$ dock for 99$
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I know it's been covered elsewhere, but I keep reading conflicting reports, so is your dock a matching color to the pad or is it off? Thanks
Sent from my Xperia S using xda premium
ishamm said:
I know it's been covered elsewhere, but I keep reading conflicting reports, so is your dock a matching color to the pad or is it off? Thanks
Click to expand...
Click to collapse
My TF201 AG dock is not exactly the same colour... it is very close in colour to my TF700, but it isn't the same. The only way you would notice (for mine anyway) is if you took them apart, lied them on a table in a well lit room, and closely examined. In this case you would notice, otherwise, I think many would argue they are the same colour.
That said, apart from the colour, the dock works perfect and I have had no issues with it.
Note my TF201 and TF201 dock were identical in colour.
ultramegaman963 said:
after emailing the the vendor i bought my tf700t keyboard from they had this to say
"his is a follow-up with regards to your concern.
We have tried to contact Asus and the told us that the TF200/201 and TF700 docks are identical.
Please advise you have any concern to further assist you."
is this true?
Click to expand...
Click to collapse
No, the innards are probably almost identical, but the docking part itself is shaped differently. The dock that is supposed to be TF7000 fits the TF700 tablet exactly, locks perfectly (snaps closed) and is the exact same color. I think its battery is a bit smaller and located more to the front of the keyboard for a better balance with the tablet open. That's the one I have. The Prime dock still works but is slightly different in color and fit.
okantomi said:
No, the innards are probably almost identical, but the docking part itself is shaped differently. The dock that is supposed to be TF7000 fits the TF700 tablet exactly, locks perfectly (snaps closed) and is the exact same color. I think its battery is a bit smaller and located more to the front of the keyboard for a better balance with the tablet open. That's the one I have. The Prime dock still works but is slightly different in color and fit.
Click to expand...
Click to collapse
so should i complain and get my proper keyboard. i did pay 120 for it.
smaller battery and a higher price for 700 dock. go figure
okantomi said:
No, the innards are probably almost identical, but the docking part itself is shaped differently. The dock that is supposed to be TF7000 fits the TF700 tablet exactly, locks perfectly (snaps closed) and is the exact same color. I think its battery is a bit smaller and located more to the front of the keyboard for a better balance with the tablet open. That's the one I have. The Prime dock still works but is slightly different in color and fit.
Click to expand...
Click to collapse
I picked up a TF201 **** off Amazon for $120 and it fits pretty darn good and the lock does snap closed. And the battery is a bit bigger on the TF201. Why would you pay more for a dock with a smaller battery.
The battery is *not* bigger in the TF201 dock - again, someone took both completely apart and the batteries are the same...
I do wonder if the docking part is slightly different though since some folks with the TF201 dock found that it does not lock automatically...
Or, the docking part may be the same too - I don't know for sure.
Why do you think think the battery is bigger in the TF201 dock?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
The battery is *not* bigger in the TF201 dock - again, someone took both completely apart and the batteries are the same...
I do wonder if the docking part is slightly different though since some folks with the TF201 dock found that it does not lock automatically...
Or, the docking part may be the same too - I don't know for sure.
Why do you think think the battery is bigger in the TF201 dock?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
If you are asking me, I heard that the TF700 dock battery has slightly lower capacity. I read it in a review. Since it has to fit into a smaller space in order to improve the balance, they made it a bit smaller.
ynnek63 said:
I picked up a TF201 **** off Amazon for $120 and it fits pretty darn good and the lock does snap closed. And the battery is a bit bigger on the TF201. Why would you pay more for a dock with a smaller battery.
Click to expand...
Click to collapse
LOL WHAT!? funniest typo i've seen on this bored. OK, back to acting like a grown up ;(
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
The TF201 and TF700 dock is identical. There is no TF700 specific dock.
jtrosky said:
The battery is *not* bigger in the TF201 dock - again, someone took both completely apart and the batteries are the same...
I do wonder if the docking part is slightly different though since some folks with the TF201 dock found that it does not lock automatically...
Or, the docking part may be the same too - I don't know for sure.
Why do you think think the battery is bigger in the TF201 dock?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
when I 1st made the switch to infinity I had read the specs of the battery as slightly different but now looking it seems this has been further explored.... my bad. although there was a difference in price at one time, are they the same now?
Moreover
I bought the infinity keyboard, the box says tf700
And at the back side there is a tf201 sticker..
Bought from b&h new york
It's the same..
I bought a TF700 with dock (they came in the same box). In system/about the dock version is TF201-DOCK-0207 and as above sticker says TF201.
WeSiDe said:
LOL WHAT!? funniest typo i've seen on this bored. OK, back to acting like a grown up ;(
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
lol!!! Just caught that!!
a7x456 said:
The TF201 and TF700 dock is identical. There is no TF700 specific dock.
Click to expand...
Click to collapse
I bet the TF700 dock has the appropriate hinge on it to match the contour of the tablet. The TF201 dock clearly does not have the right shape to it. I bought a TF201 dock from best buy and my TF700 will not lock into the dock.
Sent from my unlocked and rooted TF700T using the XDA Premium App
cctaylor410 said:
I bet the TF700 dock has the appropriate hinge on it to match the contour of the tablet. The TF201 dock clearly does not have the right shape to it. I bought a TF201 dock from best buy and my TF700 will not lock into the dock.
Sent from my unlocked and rooted TF700T using the XDA Premium App
Click to expand...
Click to collapse
Exactly...that's all I was trying to say.
So I had a TF700 a few weeks ago and it was awesome. I was just worried about the “screeb cracking,other issues".
I got the Nexus 7 and its just too small for school. I want something HD for blu rays, school, etc.
I want to sell my Nexus 7 and get a TF700 again.
Is there anyway to protect it to not have the screen crack? I've heard the keyboard dock causes it and that worries me cause I want to get the dock.
I'll be buying from Best Buy if so. They seem to have good return policies.
Thanks in advance
Get the TF700 again and don't worry about the screen cracking... The number of people that have/had cracked screens is *very* minimal. I leave my TF700 docked 95% of the time and use it all day, every day without worrying about it and it's fine.
If you are really worried, get a Best Buy accidental coverage warranty - or better yet, a SquareTrade warranty (it's a lot cheaper)...
Relax and enjoy the TF700!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
Get the TF700 again and don't worry about the screen cracking... The number of people that have/had cracked screens is *very* minimal. I leave my TF700 docked 95% of the time and use it all day, every day without worrying about it and it's fine.
If you are really worried, get a Best Buy accidental coverage warranty - or better yet, a SquareTrade warranty (it's a lot cheaper)...
Relax and enjoy the TF700!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Appreciate it. Wasn't sure how often it occurred. Will definitely grab it soon!
Thanks again!
computingwarren said:
I've heard the keyboard dock causes it and that worries me cause I want to get the dock.
Click to expand...
Click to collapse
I think it is a combination of some production faults and how you open it. I always put it upright (closed end down) and pull both parts slowly apart in the middle and not at the corners like some do. Pulling at the corners causes unusual strain on the glass, increasing the chance it might crack. Also handling it gently, like it was a laptop, and not like a book/phone you can throw around, will decrease the chance it will damage. Oh, and get a sleeve/case/protective cover to transport it around.
Long story short, I bought the Transformer Prime and dock in late June. About a month later I traded the tablet for the Infinity and kept the dock since I read many people stating that it was compatible. First thing I noticed with the Infinity is that it required more force to dock the tablet into the keyboard. I had to push down and slide the lock tab to the right to actually lock the tablet. About a couple weeks ago I noticed that with the tablet docked and the lock tab pushed all the way to the right, I could easily slide the tablet upwards and remove it from the dock without sliding the lock tab to the left first. What this means is that the tablet could easily become undocked, causing it to fall easily if held improperly. The locking mechanism seems to work properly, but I'm not sure if the locking pins have become worn or if the part that the pins connect to inside the tablet have rounded off or something. Has anyone else experienced this problem yet, and if so, what are the possible solutions to fix this? If it's a problem with the dock, I'll probably just end up buying the newer dock ASUS released recently that's stated to be compatible with the Infinity. I've also thought about taking my tablet to Best Buy and seeing if it will dock securely with one of their docks to see if I can rule out the dock. If it's a problem with the tablet itself, I guess I'm SOL. Right now I'm staring at bits of a torn up paper towel, contemplating shoving them into the holes to see if it will temporarily fix the problem, lol.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I'm guessing you have the same problem as me. There are plastic hooks that are on the dock latch and they broke off on mine. I just figured the problem out last week. I'm going to try to send it back soon for warranty.
First thing I noticed with the Infinity is that it required more force to dock the tablet into the keyboard. I had to push down and slide the lock tab to the right to actually lock the tablet.
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Yikes. I had this experience too. Mine is still secure though. I hope that doesn't change.
jmeridith said:
I'm guessing you have the same problem as me. There are plastic hooks that are on the dock latch and they broke off on mine. I just figured the problem out last week. I'm going to try to send it back soon for warranty.
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Just wondering, is the dock still covered under warranty if your bootloader is unlocked? I'd like to send my dock to Asus if I find out the latches on it are broken.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I have the same problem
bhambalek said:
The locking mechanism seems to work properly, but I'm not sure if the locking pins have become worn or if the part that the pins connect to inside the tablet have rounded off or something. Has anyone else experienced this problem yet, and if so, what are the possible solutions to fix this?
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I have your exact problem! There is nothing wrong with the locking pins on mine. They're metal and are designed not to be damaged if the tablet is inserted in the locked position. The issue is the locking pins do not line up with the small piece of metal in the locking grooves/holes on the tablet. I can see tiny abrasion marks a few millimetres in front of where they should be at the bottom of my tablet showing that they simply are not lining up.
The issue is with the dock. This should be covered on warranty.
R.e. trying to buy another one - I would warn you that consensus appears to be that the TF700 dock is structurally identical in every way to the TF201 dock. The only difference is the finishing colour which is slightly different and the cost of the TF700 dock which ASUS kindly increased.
My unit came together with a 'TF700' dock and the colours match. And like you it was a very tight fit to start with. I didn't notice the latch problem until last week though (because I actually never tried to remove the tablet with the lock mechanism ON before!).
Thanks dude. Would anyone be kind enough to direct me to Asus's warranty claims department? I can't f find a link to save my life lol.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
How did you get on with the warranty repair?
I have opened up a POLL on transformer forums to see how many users have experienced the docking pins in the tablet either rounding off or snapping off completely.
I'd really appreciate if any of you see this message would go there and make a report to have your voice counted.
You can find it here:
http://www.transformerforums.com/fo...ining-pins-snapped-off-poll-you-affected.html
Also, there's another thread that covers this issue (among possible other issues) here:
http://forum.xda-developers.com/showthread.php?t=2107044
I've been in contact with ASUS Support in the Netherlands -- they claim it is user-induced damage. I have written a slightly spikier mail, but will have to weigh my legal option if they remain on their stance. A device this expensive should have better build quality.
jmeridith said:
I'm guessing you have the same problem as me. There are plastic hooks that are on the dock latch and they broke off on mine. I just figured the problem out last week. I'm going to try to send it back soon for warranty.
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Did you try ASUS warranty? There is a poll here
... trying to get ASUS to recognise this is a design flaw and not customer induced damage
because
a) The docking tabs in the tablet are PLASTIC
b) There seems to be a tendency for left or right side of tablet to 'catch' in the dock as you remove it and if this occurs just before you release the locking tab---- crack! Locking tab should have hold fast LOCK and UNLOCK positions instead of being spring loaded
I too have this problem. We actually have 2 Infinities and 2 docks. One tablet works fine with both docks, and the other won't stay connected to either dock, so it's definitely the tablet that is broken. Looking inside I can see both plastic pieces are broken off.
What are people's experience with this? Is Asus telling they won't cover it before you even send it in? Are they giving any estimates for what it costs to repair? Pretty crappy that they make a small structural item out of plastic and then say "screw you".
ldkronos said:
I too have this problem. We actually have 2 Infinities and 2 docks. One tablet works fine with both docks, and the other won't stay connected to either dock, so it's definitely the tablet that is broken. Looking inside I can see both plastic pieces are broken off.
What are people's experience with this? Is Asus telling they won't cover it before you even send it in? Are they giving any estimates for what it costs to repair? Pretty crappy that they make a small structural item out of plastic and then say "screw you".
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Yes, this is the oen issue that made me put ASUS on my blacklist of ****ty companies -- they put it on "user-induced damage", unseen, and if you send it in, they'll take the 125 Euros anyway, even if they only take a crap and wipe their ***es with the RMA form. I'm happy with the tablet as it nw runs, but NONE of that happiness has to do with AUSS' screwy behavior, poor hardware design decisions and even worse customer support.
I was looking for a Win8 tablet for the family, but the only viable option for now is the HP Envy v2 -- as I said, I will never buy ASUS again. And I have never boycotted anything in my life, be it digital or physical, so that says something. :S