Hey guys, I was wondering what my options are at this point. One of the lights has stopped working...the button still works though. Will Costco/ATT replace the phone? I'm almost positive they will but does anyone know how long they take? I cant be without a phone for more than a day.
PIC:
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bump
Yes they will replace it. This was seen on some of the first ones that came out. Just ask if they will just trade you a new one on the spot and make sure they let you turn it on to check for any other hardware defects.
Edit: this is assuming your hardware warranty is intact
Sent from my One X using xda premium
stnguyen09 said:
Yes they will replace it. This was seen on some of the first ones that came out. Just ask if they will just trade you a new one on the spot and make sure they let you turn it on to check for any other hardware defects.
Edit: this is assuming your hardware warranty is intact
Sent from my One X using xda premium
Click to expand...
Click to collapse
Yes it is. Thanks! But I doubt they will give me a NEW one. Its been over 3 months.
Same thing happened to my AT&T HOX, It was working normaly then suddenly the recent apps light stopped, the button works perfectly tho...
I did factory reset, cache and davlink cache erase, changed rom and tried almost everything, the light started working again but dimmer, not as bright as home or back...
Today the home key backlight stopped working too (its like a virus spreading) and i got them to work after every reebot and when I answer a call but again, both backlights are dimmer than the original...
What did they say? could you replace the phone? Im still thinking its a software issue rather than hardware... maybe Im wrong!
Please if you find someway to fix it let me know! I will do so too!
Good luck!
JohnArauz said:
Same thing happened to my AT&T HOX, It was working normaly then suddenly the recent apps light stopped, the button works perfectly tho...
I did factory reset, cache and davlink cache erase, changed rom and tried almost everything, the light started working again but dimmer, not as bright as home or back...
Today the home key backlight stopped working too (its like a virus spreading) and i got them to work after every reebot and when I answer a call but again, both backlights are dimmer than the original...
What did they say? could you replace the phone? Im still thinking its a software issue rather than hardware... maybe Im wrong!
Please if you find someway to fix it let me know! I will do so too!
Good luck!
Click to expand...
Click to collapse
No it was a hardware issue. Well at least that's what Costco said. I also factory resetted RUU'd and all that . They are amazing! After 90 days they still gave me a new one no questions asked!
EDIT: If your out of warranty (It hasn't been a year since the phone came out so that's not even possible but oh well) you can take the back off the phone and press the LED panel under the buttons down firmly and they start working again! I tried this on my new one (I know..i'm stupid )
Related
Hi ppl. I have a problem(and I think,not just me) with Right arrow/way underneath the display. It is absolutely unresponsive very often,suddenly it works normally. It seems,that the touch sensitive surface has an unstable pressure threshold in this area. It is very annoying,so knows someone any solution? Thanks in advance.
TomasNM said:
Hi ppl. I have a problem(and I think,not just me) with Right arrow/way underneath the display. It is absolutely unresponsive very often,suddenly it works normally. It seems,that the touch sensitive surface has an unstable pressure threshold in this area. It is very annoying,so knows someone any solution? Thanks in advance.
Click to expand...
Click to collapse
I have exactly the same problem, really annoying it is. Cannot play games with a right arrow that works half the time
Try to blow in centre button.
try this, use left thumb to hit the right button. Its really annoying, it seems the left right cursor pad it too sensitive and must be pressed at the correct angle
I'm also having this problem.
Do you guys know if it's a hw problem or it can be fixed with one of the custom roms?
Thanks
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Look here
Have you seen :
http://forum.xda-developers.com/showpost.php?p=2923607&postcount=32
&
http://wmpoweruser.com/?p=1698
?
edit: uvz was faster
DSF said:
Have you seen :
http://forum.xda-developers.com/showpost.php?p=2923607&postcount=32
&
http://wmpoweruser.com/?p=1698
?
edit: uvz was faster
Click to expand...
Click to collapse
No, I only found this thread. I didn't find anything in the wiki either.
Thanks for those links.
Oops! .. I thought it only happens with me, there might be some problem in my phone, as it felt down from 6 feets just after 2 days from the day I bought it.
well it's really annoying..
hope to get a solution. (I think the hardware button is not manufactured properly).. (I might be wrong )
I have the exact problem!!!
Does anyone knows where to buy a replacement keypad??? I have been searching for it for days now with no luck. and all I could find is this one http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=120488502946&ssPageName=ADME:X:AAQ:US:1123 and this one https://www.gsm4world.us/htc-touch-...rane-pcb-repair-d-03019_405.html#remote-tab-1 and both have the same price almost $50.00 for a couple of buttons. have anyone found it cheaper???
Have you tried the HTC debug tools to see if the navipad is registering touches in that area?
http://forum.xda-developers.com/showthread.php?p=2511016
You'd be looking for the 'NavDbgTool.exe' in that zip. Just extract the whole zip to somewhere on your phone and run NavDbgTool. You should see some lines and dots moving around on your screen. If you are able to see the lines moving when you move your thumb, it would mean that your navipad is working just fine.
Try running this program when you're unable to press the left or right buttons and see if you get different results.
My guess is that the buttons are just fine, but where you are putting your finger isn't exactly where HTC thought it should go in order to actually 'press' the left or right buttons. If the sensors and underlying buttons weren't actually working, you wouldn't be able to press end call or back either.
Hope this helps!
If you are new to the phone try those suggestions above. If this has just recently started happening when the phone used to work fine, its broken. The capacitive sensor HTC put in is junk, I had mine break 2 times. Got it fixed through warranty. It is not a software issue, you can hard reset, change ROMs, etc. It won't fix it, it is physically broken, and you can confirm it with the NavDbgTool.
I have no idea why, it was working fine, until a few mins ago, but the battery was sort of running low, and I didnt charge it. The next thing I know, the phone is off and it wont start up again...
the pc wont recognize the phone when i plug it in, and when i try to charge it, it wont light up.
with the battery inside, when i hold the on/off key, it does vibrate, but it still doesn't turn on.
I didnt drop it, and its never been in water or anything... it just suddenly refuses to turn on...
any suggestions?
(btw, I'm on a 3 plan, and I've modded the phone, so I don't think I have warranty..)
oh, and its been about 2 weeks since my last mod from xda def, and have had no problems up till now.
any suggestions?....
thanks
pull out the battery and put it on the wall charger?
Then put the battery back in?
Just a thought.
syntrix said:
pull out the battery and put it on the wall charger?
Then put the battery back in?
Just a thought.
Click to expand...
Click to collapse
yeah tired that, but still wont work
oh, and btw, the phone keeps on making noises (melodies???) after it vibrates when i try to turn it on..
The startup sound when the 3G flies across the screen?
I wonder if you can touch areas and get a click. One thought. Once you think it comes up (2 1/2 mins I have heard in worst case), play with the volume button up and down.
Is it making noises? If so, then perhaps the screen is not working. Just a thought, but wouldn't hurt to try.
As it turns out, as long as the phone wont turn on, they wont know the phone is hacked
so I went to the 3 store, and they advised me to go to a service center nearby, they had no idea and they repaired it under warranty for free.
the problem was the LCD and the ear piece. thanks syntrix for bothering to reply
I had Similar problem
Interesting has my Touch Pro is new -- 1 week old -- and yesterday the battery was getting low. Next time I looked, it was off. Wouldn't turn on. So, I figured the battery had died -- very disappointing as I hadn't even left the office -- so it didn't even make it through first "work" day. When I got home I tried hooking to charger. No response. So, I popped the battery out and then back in -- everything back to normal. I haven't made any changes to the phone YET -- -- planning to install WDE in just a few minutes. Wonder if this isn't a bug in device?
Anyway -- my first post here at XDA -- "hey" ;-)
My pro started doing this today. Soft resetting won't turn the device back on either. I have to literally pop the battery out and back in.
Keyboard is also acting like it can't keep up with me and screen is very wiggly. WOndering if I got a dud.
(no startup htc touch pro) Depends in Haad image only
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Looks like you have the Sprint version, have you checked in the CDMA forums?
htc touch pro t7272
No It's only picture I have htc touch pro t7272
Help Me Please my brother
Have you tried the following?
egzthunder1 said:
You probably had a bad flash. Follow the procedures on the OP and make sure that the files that you get (the roms) are not corrupted.
Click to expand...
Click to collapse
I have the HTC One S 3uk version. Ive rooted and have super user access. The problem i have is when using the phone the bottom part of the screen were the menu button is stops responding (the part just above the home button) is there an update or fix for this thanxs.
Reverse it back to stock and if those buttons on touch screen are still unresponsive return the phone in order to get a new one, that's the only thing i can think of at the moment.
i had a post about this but no one responded i just have to lock my screen and when i unlock it again it's responsive . . it's really annoying cause the keypad i use the spacebars where the menu is and half the time i'm texting my space bar doesn't work cause of it and i'm unrooted on stock too so idk bro
im going to email htc and see what they say about it
Same problem here on a European version. The 3 buttons at the bottom freeze, my workaround is locking/unlocking.
It seems like one of the buttons decide to stay depressed, as on one occasion, after locking the phone, I discovered half a dozen of screen captures (Power + Home)
I had the problem before and after rooting the phone, don't have a clue of what triggers it.
here is a screen shot of the affected area and i will let you know what htc have said once i hear from them
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SuperNono said:
The 3 buttons at the bottom freeze, my workaround is locking/unlocking.
It seems like one of the buttons decide to stay depressed, as on one occasion, after locking the phone, I discovered half a dozen of screen captures (Power + Home)
I had the problem before and after rooting the phone, don't have a clue of what triggers it.
Click to expand...
Click to collapse
Check this thread for touch buttons issue.
Been in touch with HTC and they want me to send it in for repair I'll let ya know the outcome.
Sent from my HTC One S using xda premium
ExDr said:
Check this thread for touch buttons issue.
Click to expand...
Click to collapse
Hello,
thanks for linking PulpZillas Thread. I wish to encourage anyone with symptoms like screenshots on SD and randomly misbehaving buttons, unresponsive buttons etc. to check that thread ExDr linked too. That problem has a name but many people seem to have difficulties to identify it and thus find the right thread to post to.
I had it once. Reboot and its gone. All is ok for now since last wednesday morning. It comes after rooting and unlocking bootloader.
Sent from my HTC One S using XDA
Sneakyghost said:
Hello,
thanks for linking PulpZillas Thread. I wish to encourage anyone with symptoms like screenshots on SD and randomly misbehaving buttons, unresponsive buttons etc. to check that thread ExDr linked too. That problem has a name but many people seem to have difficulties to identify it and thus find the right thread to post to.
Click to expand...
Click to collapse
Yeah, found it after posting, sorry for that.
I'm in China, bought the phone here only to discover last week it's a development model, so my complaint report will be immediately voided by HTC.
Will try anyway, just to be one voice stronger ;-)
Suddenly (well, I had just installed WifiKeyboard when this happened to me, but I don't think it's relevant) my touchscreen develop a dead zone. Just above hardware buttons. If i touch this zone, my phones thinks I'm pressing with one thinger above this zone and with another thinger below it. Just like the picture shows.
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(Note that it's a complete symmetrical dead zone. It's a perfect rectangle)
It's strange. I was on Codename 4.1 JellyBean. I didn't change anything, (I descarted that this might be a Rom problem, I put back the stock rom and the problem persists). I don't rember any serious smash in the last few days. I had already changed the touchscreen once, because I broke it and the jerk that replaced the screen glued it terribly bad so the screen is a little bit loose (i think that maybe something entered through this space and ****ed the screen, but i don't know)
Also read someguys talking about chep chargers that might broke the touchscreen or something like this ( I recently used a blackberry's charger for a day) and that It might be something with the drivers of the touchscreen.
I had no idea.
Any clue?
Thats Strange...
But this thread was to be created in GENERAL SECTION not in the DEVELOPMENT SECTION !!
^^ What he said.^^
Moved to General.
simratcs said:
Thats Strange...
But this thread was to be created in GENERAL SECTION not in the DEVELOPMENT SECTION !!
Click to expand...
Click to collapse
Sorry!
Did you restart your phone?
If that doesn't help, do a factory reset.
samisax said:
Did you restart your phone?
If that doesn't help, do a factory reset.
Click to expand...
Click to collapse
I returned to the stock rom, nothing happened. I erased everything and restarted my phone several times
Maybe screen ins broken? I had same issue , my sl also had a dead touch zone needed to replace display ,i paid 80 Dollars
Sent from my GT-I9003 using xda app-developers app
jutopa said:
I returned to the stock rom, nothing happened. I erased everything and restarted my phone several times
Click to expand...
Click to collapse
Then it's broken.
It's not the software, then it must be the hardware.
Last suggestion: Turn off the phone, take out the battery and touch the pins where the battery goes. Put the battery back in, turn on your phone and see if it works. I've heard of static electricity giving all sorts of problems. Grounding the phone (touching the wiring) might do the trick.
XpreIbo said:
Maybe screen ins broken? I had same issue , my sl also had a dead touch zone needed to replace display ,i paid 80 Dollars
Sent from my GT-I9003 using xda app-developers app
Click to expand...
Click to collapse
I'm sorry you paid 80 dollars for your touchscreen? What a ripoff... I got mine off ebay for around 40...38 to be more precise. 80 is way too much for an SL.
hey guys,
any of you had an issue with the screen going blank and never coming back on until the watch is rebooted? ( I have ambient screen on)
everything is still functioning, phone detects it as connected, i get vibration for notifications and can even get screenshots from the watch using the android wear app.
using stock watchfaces, not installed anything yet, only setup android pay, since i only intend to use for notifications and android pay.
this is really frustrating, it's happened 4 times within the first 24 hours...
electric0ant said:
hey guys,
any of you had an issue with the screen going blank and never coming back on until the watch is rebooted? ( I have ambient screen on)
everything is still functioning, phone detects it as connected, i get vibration for notifications and can even get screenshots from the watch using the android wear app.
using stock watchfaces, not installed anything yet, only setup android pay, since i only intend to use for notifications and android pay.
this is really frustrating, it's happened 4 times within the first 24 hours...
Click to expand...
Click to collapse
if you can't touch and wake the device, you may need to send it for RMA. Do not waste time in testing, even it is a software issue. Let them fix it for you or simply replace it.
mcdull said:
if you can't touch and wake the device, you may need to send it for RMA. Do not waste time in testing, even it is a software issue. Let them fix it for you or simply replace it.
Click to expand...
Click to collapse
thanks, yeah that's what I was thinking too. just wondering if this was a common issue.
I'm based in hk too lol, just past the 7 day direct exchange period so i guess i'll just have to wait for a repair.
electric0ant said:
thanks, yeah that's what I was thinking too. just wondering if this was a common issue.
I'm based in hk too lol, just past the 7 day direct exchange period so i guess i'll just have to wait for a repair.
Click to expand...
Click to collapse
Common I dont know, but I have experienced the same thing several times over the last few days. Nothing before that
electric0ant said:
thanks, yeah that's what I was thinking too. just wondering if this was a common issue.
I'm based in hk too lol, just past the 7 day direct exchange period so i guess i'll just have to wait for a repair.
Click to expand...
Click to collapse
It is acceptable if the watch is loaded with many software. But not normal if it is freshly setup. You may try the official rom here and see if it is okay.
I have this problem now.
Screen sometimes starts working at random for a short while but goes back to blurry.
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Mine also goes blank occasionally and only reboot helps, but it's so random, and maybe once a week? so I won't even bother sending for warranty because they might send it back saying that it's not happening to them.
Yesterday it happened while I was tracking my workout so that's a bummer but happily I was able to continue after reboot.
p.s.
I'm using always on display.