hey guys!
I have a bit of a puzzeler on my hands, hopefully you guys may be able to help me out!
I have the Htc sensation 4g from Vrigin canada
A few days ago i noticed that my signal strength was at 0, and i was unable to make any calls or surf the web.
So i go to virgin, and they set me up with a new sim (or three) to no avail.
I then call tech support, and they inform me that, simce my phone is over one year old, i cannot have the phone covered under the warrenty , no insurance me must fix the phone myself.
some information about the phone : I am s-off, running the latest radio (from here http://forum.xda-developers.com/showthread.php?t=1202867 ) on android revolutions's stock ics.
I believe i have tried everything, but maybe i missed something, here is what i have tried:
remove battery
factory reset
new sim
update radio
update ril
update firmware
lift connectors on back of phone to insure proper connection to back cover
try new back cover
remove old sim/sd reader replace with new sim/sd reader
return to stock rom
So that's that, what do you guys think? Do I have a bad radio transmitter/receiver? bad main board?
Every thing else on the phone works, even the wifi and fm radios.
I have noticed that occationally the phone will show a couple bars, but upon calling it says that i am not registered on the network. most of the time the phone reads no signal no network provider under settings->about phone->network
I really appreciate any insight that you may be able to offer!!
Thanks!
Sent from my SGH-T959D using xda app-developers app
So your provider is not willing to help? If you are paying your provider monthly and your device isn't registering on there network I would give them a call. Simply state your device is no longer registering on there network and ask them what are they going to do about it? I would be furious if they refused to help me because device is out of warentee! Sounds like your kind of stuck . You have tried everything. Perhaps give your provider one more call and see if they can at the very least trouble shoot your device. Just because your device is out of warentee don't mean you still don't pay them monthly for service. By chance have you tried a new sim card? Just a thought....I do hope you get this issue solved soon. Best wishes
sent from HTC sensation, soff, 3.33 firmware, viper Rom, sense 4.1, mugen battery. please press thanks if I helped in anyway.
thanks for the advice, I believe that I will give them a call tomorrow and see if there is anything that they can do for me...
ok guys, I managed to get my phone signal back up and going once again, but it was no easy matter. for those who may happen along from Google or what not, here is the solution:
Buy a sensation with a busted screen, remove guts, place in your phone, re assemble, make phone calls again.
I initially just swapped out the main boards, thinking that the problem was with the antenna connections or something. I put my phone back together and still nothing. deflated.
I took the phone back apart and swapped in the flex cable, antenna connector cable, and the board at the top of the phone. after putting it all back together everything worked, I'm thinking that replacing the top portion of the main board was all that needed to be done; I replaced everything just to be safe.
so there you have it, i hope this helps anyone who stumbles upon this with a similar problem. my problem was a hardware problem.
ok guys, I managed to get my phone signal back up and going once again, but it was no easy matter. for those who may happen along from Google or what not, here is the solution:
Buy a sensation with a busted screen, remove guts, place in your phone, re assemble, make phone calls again.
I initially just swapped out the main boards, thinking that the problem was with the antenna connections or something. I put my phone back together and still nothing. deflated.
I took the phone back apart and swapped in the flex cable, antenna connector cable, and the board at the top of the phone. after putting it all back together everything worked, I'm thinking that replacing the top portion of the main board was all that needed to be done; I replaced everything just to be safe.
so there you have it, i hope this helps anyone who stumbles upon this with a similar problem. my problem was a hardware problem.
Related
Hi guys,
After dropping my phone and cracking the screen i got my phone back from repair (after 6 weeks) now i find that the gps never finds a satelite and my phone reception is very poor - mostly no service or 1 bar when near tower. I have never had a problem with reception before always been good tried reflashed different roms and and radio roms but no go. So i have come to the conclusion that it is a hardware failure. But i was just wondering does the gps and phone work off the same antennae maybe it just became dislodged, or has anyone else got any ideas i could try before i send it away for another six weeks. cheers.
AFAIK, GSM and GPS are using different antennas. However, I can't guarantee that - should look in service manual.
On the other hand, flashing some radio ROMs might cause damage to both GSM and GPS receivers, causing irreversible performance drop.
Before sending device to repair, be sure to flash it with official ROM.
And I suggest that you test it with latest official ROM you can find.
thanks for your reply I have flashed back to original rom and am now in the process of having my phone looked at. Only had these problems after sending my phone in for repair for a cracked lcd screen so im kind of hoping they just forgot to put something back in. but im really not that lucky. Thanks again.
Good luck, please update with results ASAP.
Hi, Just updating sent my phone to another repairer they told me that when i got my screen repaired the last repairer had left off a part that joins the two antennas (gps and phone) to the main board. So it was pretty much similar to what i thought it might have been. This repairer was Australia's official HTC repairer the first two weeks they lost my phone then they found it then it took three weeks to fix a cracked lcd then they sent it back to the wrong address another week to locate my phone then get it back to find the signal problems so a word of warning to Aussies - If its not a warranty repair dont send it to HTC repairer unless all other options are exhausted. Do some net research on these guys there are plenty of disgruntled people and there's even a news article on an industrial action protest outside thier shop for treating there employees poorly. Oh well lesson learnt and my rant is now over. Thanks again.
ok so heres the deal.... I beleive my antenna is broken. I was having problems getting no service off and on for about 3 weeks. It would randomly start and stop the mobile service. Wifi would work fine. Most of the time the service would be off during the day and then about 3-4am it would connect. I went to a local mobile repair place and i beleive between them and my self we have determined it to be the antenna. my sim card works in other devices. other sims do NOT work in my device. I have unlocked the device to help determine the issue. It reads any sim card fine. Just wont connect to service.
so heres the real issue. I took the phone apart. It does look like the antenna is damaged. at the bottom of the phone where the wire from the mother board connects to the antenna has contacts that touch the case. Looks like the 2 little gold contacts right after the soldierd connection is bad. I do NOT have enough confidence to repair such an item. The repair shop i took it to says that they cant do it beacuse they cant get the parts. So what do i do?
I cant afford to buy a new $400 phone, especially only because of a flake of mettal fell off. Anyone have any suggestions? All would be greatly appreciated. I really miss my phone. Basically its like an ipod now.. lol
I think I have the same problem. I made a thread last week about it. I tried everything to try to fix it. I am gonna send my phone into HTC next week.
Sent from my SGH-I897 using xda premium
Hey guys. I've been banging my head on the desk for a few weeks now and have now given up on self-help.
I drunkenly dropped my phone and even though it had one of those soft rubber fishbone cases, the screen cracked. It worked just fine until the next day or so until the phone stopped connecting to the cell network 90% of the time. For the first week after the connection issues, it would connect to only LTE but for about 5 minutes, then have a period of 30 minutes to an hour of no connectivity. During the LTE on-time, I couldn't send/receive text messages or make calls. I was confused, but figured it was because I live in an area with poor reception. Gradually over the last week, the phone's ability to connect to anything at all except Wifi has turned to absolutely null.
I just took the phone apart completely, checking all antennas and contact points but nothing was helping. I just ordered a new antenna from eBay to see if a transplant with an OEM part will help. We'll see how that goes when it gets here.
When I powered the phone back on after a complete disassembly/reassembly, it connected to the cell network with only enough time to spare to receive the 48 texts I'd missed since the last connection was established.
My question is, I guess, what do?
Images:
i.imgur[.com]/WZDmdu7.png
i.imgur[.com]/4O7r2Ed.jpg
maybe getting a new phone from ebay or trying to replace everything(internal parts) till the signal gets back to normal
Your best option is to make sure it isn't just a software problem, I'd go back to stock and see if you can get full connection on a fully stock rom.
Replacing everything on your phone would be a tedious process, you're better off taking it apart and seeing if you have any visual components that are obviously detached, you can compare it to Adam's Deboxing video where he completely disassembles the phone and you can see where everything attaches and what everything is supposed to look like.
If that still isn't working, then i'd call Samsung and see if they'd repair it, might be worth the cost.
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
Your best option is to make sure it isn't just a software problem, I'd go back to stock and see if you can get full connection on a fully stock rom.
Replacing everything on your phone would be a tedious process, you're better off taking it apart and seeing if you have any visual components that are obviously detached, you can compare it to Adam's Deboxing video where he completely disassembles the phone and you can see where everything attaches and what everything is supposed to look like.
If that still isn't working, then i'd call Samsung and see if they'd repair it, might be worth the cost.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Not bad plans of action there. Might end up doing both. I did remember updating to the CM10.2 stable the day before the connection issues, so I reverted back to a random 10.1 nightly. No luck. I'll see if I can dig up a stock ROM from the forum. I know they had one available for the Samsung Fascinate. As for Samsung repairing it, I just hope they don't charge me more than the value of my kidneys. Thanks, bruv!
Good day, today I dropped my phone don't know if it lost signal after this didn't notice until I tried to make a phone call but now there no signal, can't make or receive calls, I notice that at the bottom of the screen it shows my service provider name and next to it says no service so don't know it its hardware related or sim, do you think that if I reset the phone it might work again? Thanks. Right now can't test because I'm at work, but in general information on service it says disconnected
Sent from my Nexus 5 using xda premium
Flash stock with fastboot, if it's the same, it's hardware I'm afraid.
Thanks a lot did already, tried everything seems hardware related, noticed that it also lost nfc connection wondering rich part should I replace to fix it, if only has to do with antenna or the whole mainboard
The NFC radio and antenna are connected to the back cover. Try popping your back cover off and on again.
Dihantar dari Nexus 5 saya dengan XDA-Free mobile app
Thanks already did and nothing, could it be related to some other piece?
go to your dialer app and type in #*06*# and see if a number pops up (your imei number) (dont post the number here)
Did too, also the *#*#4636#*#* and checked if signal was turned on, tried sim in other phones works without problems, I noticed that nfc is not working too, guess it has to do with a piece of hardware as far as I know both antennas are in the back of the phone. Took it to service and they told me it has no problem physically, this is driving me crazy
Also checked that it has no reports of being stolen, imei seems correct and legit checked it also on a site to see if it's valid and its working, it starts with a 32.
My phone wouldn't connect to any network after being in airplane mode on vacation for a week, acted like no signal - empty triangle instead of bars. I called my cell provider (T-Mobile) and after a new SIM and a factory reset they did something on their end because my phone was trying to connect to a tower that didn't exist. I'm a little fuzzy on what they actually did, but it worked. I actually had to do it twice over a couple weeks before it stopped giving me trouble.
ShiroZ31 said:
My phone wouldn't connect to any network after being in airplane mode on vacation for a week, acted like no signal - empty triangle instead of bars. I called my cell provider (T-Mobile) and after a new SIM and a factory reset they did something on their end because my phone was trying to connect to a tower that didn't exist. I'm a little fuzzy on what they actually did, but it worked. I actually had to do it twice over a couple weeks before it stopped giving me trouble.
Click to expand...
Click to collapse
thanks friend will have to go and check with them , dont know if its the same because my phone has no cell provider it accepts any sim you insert to it
Hello
Hello guys, I am on the same boat as Valholy described.
My phone fell on the ground from my hands. When I took the phone from the ground... it was still working(it wasn't shutdown nor restart), I only noticed that there was no more signal. Tried to restart/shutdown, factory reset, different sim card but no luck at all... As Valholy described it shows provider's name on the bottom of the screen, but there is no signal yet.. It seems like hardware issue. Any recommendation to fix this issue?
Did you fix your phone yet, Valholy?
Thank you
bump...
any help please.
thank you
Hi guys,
Would love some advice. I bought my brother a nexus 5 and he used it for a few weeks. Then one day the signal just shows empty triangle. Won't connect to cell network at all. I tried flashing it to upgrade to newer rom, and even tried downgrade to different stock Roms from Google, and nothing has made the signal come back. I also tried new SIM cards. Didn't work. Then I Took a working sim out of my phone and tried it in the nexus 5... Still nothing. I have no clue what else to do. Is this a hardware problem? Anyone else ever see this happen before? I'll try any suggestions and report back.
jellysweep said:
Hi guys,
Would love some advice. I bought my brother a nexus 5 and he used it for a few weeks. Then one day the signal just shows empty triangle. Won't connect to cell network at all. I tried flashing it to upgrade to newer rom, and even tried downgrade to different stock Roms from Google, and nothing has made the signal come back. I also tried new SIM cards. Didn't work. Then I Took a working sim out of my phone and tried it in the nexus 5... Still nothing. I have no clue what else to do. Is this a hardware problem? Anyone else ever see this happen before? I'll try any suggestions and report back.
Click to expand...
Click to collapse
Sounds like you have a imei issue.
Open the phone app, dial in *#06#. If your IMEI shows as "0" read this http://forum.xda-developers.com/showpost.php?p=60421668&postcount=26
Sounds more like phone got blacklisted and you got scammed
Thanks for the advice. I'll check into both and report back.
My imei is displaying fine. I checked it online and the swappa ESN check reports it is clean. I also tried opening the back and disconnecting / reconnecting the antenna wire. Still nothing. Anything else to try?
Did you check other sites to check for blacklisted imei numbers? Does the imei in the phone match Imei on the phone box or sticker attached to the back cover?
audit13 said:
Did you check other sites to check for blacklisted imei numbers? Does the imei in the phone match Imei on the phone box or sticker attached to the back cover?
Click to expand...
Click to collapse
The Imei Doesn't match the box. When I was taking a second look at the antenna cable - I found something! I think someone repaired it in the past, and probably did a crappy job. On the main board, just northwest of the antenna cable, you can see some traces leading to another component. And along those traces, there is a blob of solder. I cleaned it off with a qtip and some alcohol, still no joy. But glad to at least understand what the hell is going on a little more. I ordered a scrap phone off the internet for cheap, and I'm going to assemble a frankenphone. Hopefully it will all work great at that point. I'll report back.
Got a phone that was fully working, but had a cracked screen for a good price. Swapped in my screen, bam. Problems gone. Thanks guys.
Glad to hear you got the phone fixed. I also have a phone with a smashed screen. Just looking to find a cheap used N5 with a good screen.