[Q] Samsung Galaxy Ace (GT-S5830) Multi-CSC Error - General Questions and Answers

Hello,
I've got a Samsung Galaxy Ace bought from Phones 4 u about a year ago. It came with Android 2.3.3 out of the box and has been fine. I'm using an O2 Sim Card (phone was bought on O2 PAYG) but appears to be a generic unlocked phone (XEU). Details are:
PDA: S5830XWKPY
PHONE: S5830XWKPA
CSC: S5830XEUKP1
I'd been interested lately that a lot of my friends have got the 2.3.6 upgrade through Kies, but mine is still waiting - KIES reports 2.3.3 is the latest for my phone and an OTA check on the phone itself says there is no update available. I investigated further and have found the following error message displayed on the Android Recovery screen <3e> (note this phone has NEVER been flashed or rooted)
-- Appling Multi-CSC --
Can't access to '/system/csc/XEU/system'.
I'm pretty IT literate and phone savvy but have no idea what this message means and wondered if it could be the cause of me not getting updates. I checked my wife's Galaxy Y and she does not have this error message.
Should a phone bought from a store be showing this message (phone was brand new and had all the original cellophane and screen covers intact) Should I take it back to the store, or try a factory/reset wipe, or try flashing via ODIN?
Any advice appreciated
NiVZ

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