hey all~
so i know i'm still a newbie, and hope i'm just missing something here but i have an annoying problem with my contact list.
i'm on a non-rooted samsung captivate galaxy s. i have my contacts copied from my SIM card to my phone and i have contact sync turned OFF for my google account [i have tried with it turned on as well and have the same issue]
no matter what method i use to add a contact to a group, 9 times out of 10 they disappear. [with the exception of the favorite group]
i have tried adding straight from the group management, from the contact card, when creating a contact, when creating a contact group.
initially the contact will show up in the group, but within an hour they disappear.
i have tried using different contact managers, megroups etc and always have the same issue....any ideas or fixes? [i have text msg's i need to send weekly to different groups and it would be much easier to have them actually sorted in groups lol]
thanks
~j
After recovering viber + data with titanium backup every time I have updated my rom, it suddenly started to mix up the names in all the conversations a couple of months ago.
My fathers name is on me and my sisters conversation and my father is named some random name from my contact list that does not have viber, but still it shows an image of him.
Everytime I recover viber the names are different. I wonder what my dad is going to be named now?
This has been driving me crazy as I have sent a message to wrong person thinking I sent it to the right several times.
What to do? I don't want to remove viber completely with all it´s data because I have conversations that I want to keep.
Anyone?
boeing94 said:
After recovering viber + data with titanium backup every time I have updated my rom, it suddenly started to mix up the names in all the conversations a couple of months ago.
My fathers name is on me and my sisters conversation and my father is named some random name from my contact list that does not have viber, but still it shows an image of him.
Everytime I recover viber the names are different. I wonder what my dad is going to be named now?
This has been driving me crazy as I have sent a message to wrong person thinking I sent it to the right several times.
What to do? I don't want to remove viber completely with all it´s data because I have conversations that I want to keep.
Click to expand...
Click to collapse
This happens because Viber keeps Android contact IDs in its database and the contact IDs change when you update your ROM, wipe your contacts and then set up your contacts again (e.g. by syncing to Google)
If you know SQL then you can fix the data by hand - I had the same problem.
Install sqlite3 on your computer (it comes with Mac OS X), then pull the Viber databases in /data/data/com.viber.voip/databases and the Android contacts databases in /data/data/com.android.providers.contacts/databases onto your computer.
Look in the contacts table in /data/data/com.android.providers.contacts/databases/contacts2.db to find the new IDs of the contacts who you use Viber to send messages to. Then look in the participants table in /data/data/com.viber.voip/databases/viber_messages to find out the OLD contact IDs that viber is using. Then update viber_messages and participants, for example I needed to change old contact ID 1364 to new contact ID 683 and old contact ID 1440 to new contact ID 1666 and I used these statements:
Code:
update messages set person = 683 where person = 1364;
update messages set person = 1666 where person = 1440;
update participants set contact_name = display_name, contact_id = 683 where contact_id = 1364;
update participants set contact_name = display_name, contact_id = 1666 where contact_id = 1440;
When you're done push the Viber messages database back to your phone. Use these commands (change 10065 to the user ID for Viber on your phone):
Code:
adb shell 'rm /data/data/com.viber.voip/databases/viber_messages*'
adb push viber_messages /data/data/com.viber.voip/databases/
adb shell chmod 660 /data/data/com.viber.voip/databases/viber_messages*
adb shell chown 10065 /data/data/com.viber.voip/databases/viber_messages*
adb shell chgrp 10065 /data/data/com.viber.voip/databases/viber_messages*
Viber is crap program
caused me many problems in the past. some contacts names doesnt show up!!
Hi everyone,
This is an official member of the Viber R&D Team. I'm here to provide direct support.
About the Titanium backup issue - please note that Titanium is a third-party application that does not officially link to Viber, and so we (Viber) naturally cannot guarantee that it will smoothly work with Viber's features.
You might want to contact Titanium developers for more information and assistance
@The Prince1 -
The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk
(The instructions refer to iPhone, but are relevant to all phones nevertheless).
Viber Team said:
Hi everyone,
This is an official member of the Viber R&D Team. I'm here to provide direct support.
About the Titanium backup issue - please note that Titanium is a third-party application that does not officially link to Viber, and so we (Viber) naturally cannot guarantee that it will smoothly work with Viber's features.
You might want to contact Titanium developers for more information and assistance
@The Prince1 -
The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk
(The instructions refer to iPhone, but are relevant to all phones nevertheless).
Click to expand...
Click to collapse
Thanks for your answer! I really appreciate that Viber team are answering questions out on the forums cause this is not the first time I see you around. I can really notice a presence of you guys.
I will continue using Viber despite my problems(that I do not blame you for, after all Titanium backup is a third-party application) with it.
On topic: I will look further into this, probably using SQL.
It's our pleasure to help!
If you have any more questions/suggestions for us in the future, please don't hesitate to contact me again
Viber Team said:
Hi everyone,
About the Titanium backup issue - please note that Titanium is a third-party application that does not officially link to Viber, and so we (Viber) naturally cannot guarantee that it will smoothly work with Viber's features.
You might want to contact Titanium developers for more information and assistance
Click to expand...
Click to collapse
All what TB does is to backup the data folder "as it is", it has nothing to do with Viber or know how viber works, and nobody should contact TB team because the restore of Viber app doesn't work, mainly because the issue here is Viber itself. also because from the 100's of apps I backup with TB, only Viber suffer from this issue.
what frankoid described is the real issue, so the solution should be that Viber finds a different way of connecting its contacts with the Android Contacts.
anyway, thanks for the response.
@mcbyte_it -
You are right - technologically, it is not an impossible task to implement the options you mentioned into our app. However, please bear in mind that you are not the only user who requests features from us among our millions of users worldwide.
Aside from that, we also have other projects running in our company, like Viber on whole new platforms, for example.
All of the above doesn't mean we neglect our users' requests. We invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality
You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
I may have solved this problem..
I backed up my contacts using titanium backup.. But all of my contacts are synced in Google. Then, I restored it in titanium backup, contacts are not appearing.. Login to Google contacts synced then when I accessed Viber. Names are not mixed up!!
Anyway, Viber should have put an export and import function. I hope this will be implemented on the future
Sent from my GT-I9300 using Tapatalk 2
I have found an easier way of doing this than going thru this finding and updating.
I had the same issue, I deleted the vibers copy of contacts stored in this db /data/data/com.viber.voip/databases/viber_data
Once this is deleted, inside viber > contacts, all contacts are gone, now press menu and select update contacts.
All contacts are back and mapped correctly to conversations.
ashokjp said:
I have found an easier way of doing this than going thru this finding and updating.
I had the same issue, I deleted the vibers copy of contacts stored in this db /data/data/com.viber.voip/databases/viber_data
Once this is deleted, inside viber > contacts, all contacts are gone, now press menu and select update contacts.
All contacts are back and mapped correctly to conversations.
Click to expand...
Click to collapse
Great. This is handy, only thing that I hate is I need to root my phone just to restore my viber messages
Sent from my LT29i using Tapatalk 2
Well this buy happens only for root users and so the solution requiring root would be normal.
I mean titanium backup and restore of data directly, is possible only for root users, so this bug arises and you can fix this easily by deleting that DB and refreshing contacts
ashokjp said:
I have found an easier way of doing this than going thru this finding and updating.
I had the same issue, I deleted the vibers copy of contacts stored in this db /data/data/com.viber.voip/databases/viber_data
Once this is deleted, inside viber > contacts, all contacts are gone, now press menu and select update contacts.
All contacts are back and mapped correctly to conversations.
Click to expand...
Click to collapse
I don't know why but it doesn't work for me. I'm able to see only one contact and no names in messages that I restored from viber_messages.
boeing94 said:
After recovering viber + data with titanium backup every time I have updated my rom, it suddenly started to mix up the names in all the conversations a couple of months ago.
My fathers name is on me and my sisters conversation and my father is named some random name from my contact list that does not have viber, but still it shows an image of him.
Everytime I recover viber the names are different. I wonder what my dad is going to be named now?
This has been driving me crazy as I have sent a message to wrong person thinking I sent it to the right several times.
What to do? I don't want to remove viber completely with all it´s data because I have conversations that I want to keep.
Click to expand...
Click to collapse
Just clear app data, set up your number on viber again,and all contacts should show up with their actual name.
ashokjp said:
I have found an easier way of doing this than going thru this finding and updating.
I had the same issue, I deleted the vibers copy of contacts stored in this db /data/data/com.viber.voip/databases/viber_data
Once this is deleted, inside viber > contacts, all contacts are gone, now press menu and select update contacts.
All contacts are back and mapped correctly to conversations.
Click to expand...
Click to collapse
First of thanks (again!)
I can confirm this still works, worked for me anyways!
Only difference is before I got to press 'update contatcs'.... Viber updated them automatically on launch and problem solved
My problem was wrong contacts for existing messages, I do as many others use TB to backup app+data.
Cheers!
nerdo said:
First of thanks (again!)
I can confirm this still works, worked for me anyways!
Only difference is before I got to press 'update contatcs'.... Viber updated them automatically on launch and problem solved
My problem was wrong contacts for existing messages, I do as many others use TB to backup app+data.
Cheers!
Click to expand...
Click to collapse
There is a-lot easier way to fix this problem.
Open People app (the phone's contact manager) and edit broken contact:
1- Delete end number of mobile number and save the contact.
2- Open Viber then hit back.
3- Again edit broken contact and add deleted number at end of mobile number.
4- Open Viber you'll see broken contact-thread is fixed
This will work for non-root users too.
Hi,
We are excited and proud to announce that we have just released a major new update to our mobile application: Viber 4.0!
What's new in the new version?
- Choose from over 1,000 stickers in the brand new Sticker Market. The Sticker Market features endless possibilities for brightening up your conversations. Download themed sticker packages and enjoy the party!
- Push-to-talk voice messaging. Send messages instantly with the new push-to-talk feature that streams your voice message as you record it.
- (Android only) Supported tablet compatibility. Viber is now fully compatible with your tablet device(s). Enjoy quality conversations, wherever is most comfortable for you!
- Group capacity increased to 100 members. Whether you want to share with your nearest and dearest or just send a message to a large group of people, Viber groups let you get in touch with even more people, all in one place.
- Beautiful conversation backgrounds in the new background gallery. Choose elegant backgrounds to decorate your conversations from our new collection, designed by our very own Viber artists.
- Forward messages to your groups. Sharing is caring. The popular feature for contacts is now also available for all groups!
As usual, we will be right here to receive your thoughts and feedback. If anyone encounters any problems or would like to share their experiences from our new update, please don't hesitate to contact us.
Best regards,
the Viber Team.
nDman.sk said:
There is a-lot easier way to fix this problem.
Open People app (the phone's contact manager) and edit broken contact:
1- Delete end number of mobile number and save the contact.
2- Open Viber then hit back.
3- Again edit broken contact and add deleted number at end of mobile number.
4- Open Viber you'll see broken contact-thread is fixed
This will work for non-root users too.
Click to expand...
Click to collapse
Thanks, this worked perfectly for me :good:
Sorry for digging up and old thread but I can confirm that this is still and issue with the current versions of Viber on at least 3 separate phones that I've used.
I just fixed some rogue contact lists the other night - for some reason using Viber it merges different contacts together.
Could you create group in your contacts ?
(I think there is a problem about that)
The stock Android contacts kinda sucks. You can do groups online on your PC but you cant see or use groups on the phone. You will have to use a 3rd party app on the phone. I like RocketDial myself. https://play.google.com/store/apps/details?id=intelgeen.rocketdial.trail
You can do it
Sadid1986 said:
Could you create group in your contacts ?
(I think there is a problem about that)
Click to expand...
Click to collapse
I made it work on my wife's phone. I was confused at first until research showed that Android dropped the familiar group contact maker in 5.0 where it worked so well in Kit Kat. I went to make a new contact and on the name section, I typed the first name, made a space then typed all of the other names I wanted in the group. They were all pre-existing contacts and they stacked up very nicely. Save the contact and when you go back to your contacts, you will see it listed. I had some worries about whether all parties in the group would see all responses from the others and it worked just fine. It has been a while and the phone is down now with a mysteriously cracked screen but I think that is pretty much how to do it. Good luck.