So I was applying my xtremeguard wet screen protector today on my TF300.
I tried to use as less water as possible, and squeezing the water out towards the edges, and collecting the residue with a microfiber towel.
About half an hour later, I turned it on, and the touch screen didnt appear to work, will it was working if I pressed like 10 times on the 1 spot, but it wasnt very responsive. Turned it off again for a little while and went to turn it back on now and it is not powering on
When I plug into charge the orange charge light does not appear on the power button, only on the dock. It appears to be completely dead...
I tried holding the power button for more than 60 seconds, still nothing.
I even took off the back to see if there was any water under there, but nothing, completely dry.
Can anyone tell me what my best plan of action is?
If I take it back to the retailer they only offer a repair since it is outside of 28 days of purchase, and even then thats likely to take weeks
Cheers guys
i guess the water somehow went inside the tablet, looks like the way asus glues the tablet with the screen (at the edges) are bad, i feel like you can easily let water go inside it. so... i know you were careful, but...
you don't see water in there, you see it's dry, well because it got dry, remember just a little water can cause electronics to die
i hope you can return it and get a new one , or maybe you could try leave it there for a few days, then try to turn it back on again
Leave charging for a couple of hours and see if it turns on, if not try to return it.
Good luck.
Op make sure the proximity sensors are not being covered by the screen protector. That's what happened to mine... then I realized they've sent me a screen protector made for the tf201 not tf300.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Hi all, it is working!
In my desperation, I removed the back cover from the device, and placed the whole tab in a casserole dish filled with rice overnight... After I came back to it and tried to switch it on, it would still not switch on.
That was it, I was at the end of my tether and was just about to put the back cover back on and take it back to the retailer for an exchange/repair. I noticed that there were a couple grains of rice underneath the gold cover on the back with the small yellow warranty sticker on it.
I shook the device from side to side to try and get the rice out (not a good idea leaving that in there if it was going back for repair) and the bloody gold cover came off, along with halfing the warranty sticker in 2 at this point I was about to cry because I knew i'd never get it repaired now.
Low and behold when the gold cover came off I noticed the connector that connects the battery to the motherboard. Curious, I unplugged it for a second and plugged it back in then tried to power the tab on.....
IT WORKED!
It may have just been a case of the battery shorted out with that little drop of water and it needed to be disconnected and reconnected before it allowed power on again to the rest of the components..
So its back together and everything is working fine now, charging and everything
thanks
mcall_r said:
Hi all, it is working!
In my desperation, I removed the back cover from the device, and placed the whole tab in a casserole dish filled with rice overnight... After I came back to it and tried to switch it on, it would still not switch on.
That was it, I was at the end of my tether and was just about to put the back cover back on and take it back to the retailer for an exchange/repair. I noticed that there were a couple grains of rice underneath the gold cover on the back with the small yellow warranty sticker on it.
I shook the device from side to side to try and get the rice out (not a good idea leaving that in there if it was going back for repair) and the bloody gold cover came off, along with halfing the warranty sticker in 2 at this point I was about to cry because I knew i'd never get it repaired now.
Low and behold when the gold cover came off I noticed the connector that connects the battery to the motherboard. Curious, I unplugged it for a second and plugged it back in then tried to power the tab on.....
IT WORKED!
It may have just been a case of the battery shorted out with that little drop of water and it needed to be disconnected and reconnected before it allowed power on again to the rest of the components..
So its back together and everything is working fine now, charging and everything
Click to expand...
Click to collapse
Thanks!!!! Very useful!!!!!!!!!!!!!!!
Thanks for posting...in Switzerland and took my tablet out of suitcase and nothingwor
Found your fix and it worked...love the internet!!?
Related
maybe.... I did a search and could not find what i was looking for...or found too much.
This is what happened, it rained, my windows were up. When i got in the car it dropped in the middle console were it was a little water. It was there for a second before I grabbed it and put it in my purse.
When I got home i dried it..removing the sim card and battery. the white thing is still white. It will keep popping up with stuff.
I read if you can get the battery to heat up that will help. is that true?
I work for att so i know i am screwed if there is water damage. i can't buy another one cause i purchase at none committment and the last one cost me 410.
I done retrofited my phone so i will be praying all night that it works.
HELP GIVE ME FACTS
if the white thing is still white and if you have warranty go for a replacement coz i think they only check the white thing. or go to a local phone repair shop and they will do it for a cheap price. i had my nokia repaired from water damage for 15 pounds about 6 years ago.
Tips:
1....Dry it with a towel.
2....Take off the battery.
3....Never put the battery back and turn it on, if you are not sure the unit is totally dry.
4....You can wrap it in tissue (both battery and unit) and put it in a sealed plastic bag of rice grains. Why? Because rice grains are natural desicants. It will absorb all the excess moisture you can't dry with the towel. Leave it there for a minimum of 4 days.
5....You can only place the battery back and turn it on if you are really sure the unit and battery are totally dry.
update
every is working fine. I slept with it to under my pillow. I also check my sim card and that was wet. after I dryed that, i put my sim card in my standby phone.
Everything is working good now!
just a general instuction
1.get the battery out (because watter can't harm it if there is no electricity)
2a.dry it with a towel,just to get rid of any water that could float out of it
2b.dry it with a hairdryer or a radiator. (don't expose to fire)
3.instead of ryce you can use ethanol ( C2H5OH ) to get the water out and to clean it...use a brush to do it
4.try not to drop it again
personaly i dismantle the device when drying it...that way i'm sure there is no water left in it
but for inexperienced people or those devices with warranty...i suggest you don't dismantle it
I took the battery out and placed both battery and phone into instant rice. Works great
working fine
my phone is working fine.
It had some problems, it was the keyboard, kept acting up. so open it and let the keyboard dry (i don't use the keyboard...lol) took out the sim card and dried the area where it was, a little bit of water was on it. Dried it, and put it under my pillow for heat..lol.
Took it to work the next morning and it was having trouble with alignment when i used the stylus. so after redoing the alignment it has been working fine.
Thanks for the help.
Close the thead
Can anyone close the thread for me?
Dropped mine in the toilet!
The unthinkable happened. I have insurance on my tilt... but the thought of a whole day re-flashing and installing software made my stomach hurt.
I did the following-
1. Took out the battery within 10 seconds
2. Took out sim card & the microsd
3. Shook out all the water I could
4. Used a whole can of compressed air to blow any moisture out
5. Placed in a bag with silica gel packets for 30 hours
I was amazed when the thing booted right up! EVERYTHING works perfectly- wifi, GPS, camera, speaker, mic, buttons, and touchscreen! This thing is a tank!
Water Damaged, Turning but Stuck at Boot Screen
hi,
i was standing at sea side my prophet was in my pocket, i thought to put it in a plastic bag, while i was putting it in the bag suddenly a wave came up and dropped over the bag and the bag was filled with water , i took it out turned off and took out the battery, after drying it for a long time i turned it on back it booted up with some strange behavior and then after rebooting few times it got stuck on boot screen, now i have tried so many times to flash the new ROM even hard SPL, everything goes fine but when i turn it on after flashing, it always get stuck at boot screen, can anyone help me plz ?
My Fuze got a wet.
I shook out the water
I powered it on. It came on and everything.
It reset itself.
Then I played with it for a while.
Everything seemed fine until I hit the power button. The screen turned off.
I pressed it again and it wouldn't turn on.
Nothing gets the phone back on at this stage, except taking the battery out and powering up again.
I then decided to do the bowl of rice thing and let it sit for about 7 hours.
It is still the same. If I press the power button at the top of device, it turns off.
If I press it quickly after, it turns back on but if I wait a while, lets say 3-5 seconds, it doesn't turn back on.
Also, the water damage sticker has turned light pink, like 65% of it.
any suggestions
I'm afraid there is probably no help. Even if the water dried completely before turning it back on the impurities in the water probably will cause problems.
I had one drop in some water. Powered it off, disassembled it and dried completely. I let it sit for 8 hours, reassembled it and powered it on. It worked for a couple of hours.
Luckily I had insurance on it.
oh ok
what about warranty, i am still covered
the little white box is still white but mostly pink
its kinda crazii that it turns on and everything works
its just that if i turn off the phone or it turns off automatically due to the power settings, it can't turn on.
the soft reset doesn't work and the power buttton atop the phone doesnt work either
w0w!!!
i just powered on my waater damaged 8525 from 2 yrs ago (had a tilt & fuze since) & it works!!!
b4 it would turn on but the screen wouldnt work
you would have to position it @ a certain angle in order to make anything out
it works now, besides needing to hooked up to the charger in order to load up
fuze is still sitting in a bowl of rice
any more ideas, suggestions...etc
ok, i just realizedthat the soft reset button @ da bottom doesnt function @ all
any idea on how to go about fixing this??
itsjust the screen doesnt come back on but device isnt off because the scroll wheel lights still show up
but it shouldnt because the device isnt charging
Can you warranty a device if the sticker is partially pink?
You can try the warranty, but when they see the water sticker is colored, you're likely to be charged for the cost of the phone. Water won't be covered by warranty, only insurance.
If you want to avoid replacing the phone at your cost, then about the only thing I can think of doing is pulling the battery out and cleaning it thouroughly with distilled water (in other words, another dunking). Do that 2-3 times with fresh distilled water to get rid of as many impurities from the other water as you can. Then let it dry for 24-48 hours (getting some dessicants wouldn't hurt to suck out as much water as you can). Then put a battery in and see what happens.
Odds aren't good this will improve things, but it's possible. It's more likely you'll need to get your hands on a new phone.
You could also try to find a broken fuze online, maybe eBay, but no water damage, and swap stickers.
thanks guys
do the silica packs count?
how would you go about switching the stickers?
is there a particular part i can switch from a used fuze to fix my problem?
wutitizshorty said:
thanks guys
do the silica packs count?
how would you go about switching the stickers?
is there a particular part i can switch from a used fuze to fix my problem?
Click to expand...
Click to collapse
For the sticker, just carefully take it off a different Fuze, hell maybe even a different phone as long as the sticker fits. Take off the pink one on your Fuze and glue on the new one. Should be good as new.
As for swapping parts, it would probably be too much money and trouble to do that, that'll void your warranty right there anyways and there's a chance you'll never assemble the phone back perfectly. Trust me, it has happened to me a lot when I thought I could swap parts.
I've seen a friend of mine do something with one he got wet that actually worked ... he dipped his entire phone in a bowl of rubbing alochol for a few seconds - the pulled it back out & let it dry out for about 24 hours and it's worked. Obviously take the battery out when you do that....
kinda scared about the rubbing alcohol because the phone works for the most part, just not the reset button
i have other devices so im gonna try the sticker swap for now
well the concepton the alcohol dunk is that you need alcohol that is as close to pure alcohol as possible. rubbing is great as previously mentioned. what it does is that it takes the water and vaporizes with the water. the same concept as adding wine or spirits into a soup. it makes the soup thicker and creamier because there is less water in it.. and it also can be used to fix a situation where you use too much water or something....
I may have possibly water damaged my Captivate last night. It was in my pocket when water spilled on my lap, and I didn't immediately take it out. Very stupid of me. The USB port was open so I'm thinking liquid may have gotten into there... Also, there were water beads on the inside of the camera lens.
My recourse was to take it apart and try to let it dry out. Initially it wouldn't do anything upon being plugged in to the charger, so naturally I thought it was bricked. I've let it sit all day on a dry window sill next to the radiator. After putting the battery back in and plugging it in a little bit ago, the phone surprisingly booted up. Here's where I'm at now:
The phone boots normally, however if I plug it in to the charger I get an error stating Battery Temperature too high or something, so charging is paused. Does anybody know what this indicates?
Secondly, after being on for a minute or so, the screen gets screwy. Dark transparent overlays start flashing over everything and it gets unresponsive... I haven't left it on like this long b/c I was afraid something worse would happen - I usually rip the battery out of the back to shut it off.
My phones currently pulled apart and drying in the window sill. Whatever water got on/in it is not visibly there, however I understand some parts might still be wet.
Any advice? Also, I believe the water indicator on the battery and near the pins where the battery dock in the phone are both fine. They're white squares and haven't changed color. Any chance there are other indicators?
The phone isn't insured and I bought it back in August. Would warranty possibly cover this or will they know about the water damage?
jmusso said:
I may have possibly water damaged my Captivate last night. It was in my pocket when water spilled on my lap, and I didn't immediately take it out. Very stupid of me. The USB port was open so I'm thinking liquid may have gotten into there... Also, there were water beads on the inside of the camera lens.
My recourse was to take it apart and try to let it dry out. Initially it wouldn't do anything upon being plugged in to the charger, so naturally I thought it was bricked. I've let it sit all day on a dry window sill next to the radiator. After putting the battery back in and plugging it in a little bit ago, the phone surprisingly booted up. Here's where I'm at now:
The phone boots normally, however if I plug it in to the charger I get an error stating Battery Temperature too high or something, so charging is paused. Does anybody know what this indicates?
Secondly, after being on for a minute or so, the screen gets screwy. Dark transparent overlays start flashing over everything and it gets unresponsive... I haven't left it on like this long b/c I was afraid something worse would happen - I usually rip the battery out of the back to shut it off.
My phones currently pulled apart and drying in the window sill. Whatever water got on/in it is not visibly there, however I understand some parts might still be wet.
Any advice? Also, I believe the water indicator on the battery and near the pins where the battery dock in the phone are both fine. They're white squares and haven't changed color. Any chance there are other indicators?
The phone isn't insured and I bought it back in August. Would warranty possibly cover this or will they know about the water damage?
Click to expand...
Click to collapse
well you want to put in rice, so that the moisture is gone
rice it for sure. but warranty WILL not cover it UNLESS the tabs on the battery and phone are white (It might not have gotten wet if it was in your pocket)
if they are still white, or if your phone is white and battery red (then buy another battery) and get to the store and tell them you don't know what is wrong with it. The only indication that it is water damaged is if it is red and those tags are notoriously faulty so you could always argue your way through it if you have an account in good standing.
best of luck.
I know someone who "claimed' that insurance was supposed to be added to the phone when he got it and noticed that the person didn't do it properly (the guy was new so it helped his cause) and the manager of the cor store told him that they'd do a courtesy replacement and charged him the 125$ for a new device.
you could go that route should you need too...
I don't have access to rice at the moment... Would it do any good even if I absolutely can see no water anywhere in/on the phone?
Am I doing my phone any harm/potential harm by trying to turn it on every once in a while, or should I just let it be for a few days?
Take the phone apart and focus the strongest fan you have on it over night. It's probably best to not turn it on for awhile. Maybe if you focus a blow drier on it for perhaps several hours, air will find flow through the small openings within the case.
You may not be able to dry some parts of it unless you do a complete dismantle, but that may require special tools
Consider shipping it to get repaired only as a last resort, as I've read some bad reports about that.
Rice or some other dessicant is the way to go - it will pull moisture out. Also, turning it on (even putting the battery in) is bad - you are powering circuits and possibly creating shorts where water is present. You may have already done permanent damage.
If you get electronics wet, the best course of action is to remove the battery and put it in a bag of rice for a few days.
Now that You have the phone apart get an alcohol pad and gentley scrub the main board. Sometimes when liquid touches the main board you will get a white looking residue. If you see anything like that simply wipe it off. I dropped my phone into a trash can at a very popular teriyaki restaurant here in Las Vegas my phone was submerged into a deep bath of teriyaki sauce. I quickly pulled the phone from the can and wiped it down vigorously. I was excited to see that it was initially working unfortunately this was not the case by the time I got home. The phone would not turn on for a whole week, until I decided that I was going to open her up. I found a tutorial on line describing a complete break down of the captivate. Upon opening it I found I was able to see exactly where the teriyaki had interacted with the electronics due to the remnants of an oxidized white film that was present on various parts of the main board. I grabbed a alcohol pad out of my first aid kit and began wiping it down to remove all of the white stuff,put the phone back together and to my surprise it turned on. Hope this helps!
Thanks for the info guys.
How would I go about getting to the "main board"? Taking out the battery and looking inside it only reveals where the battery connects, where the SD card and sim cards can go... I'm assuming if I remove the little screws around that fixture I can get to the "main board"?
I think I can see some minor corrosion around where the sim card connects, but I think I *should* be able to clean that with some alcohol.
The phone seems to be working fine (I've yet to put my SIM back in it, though, so no idea if the corrosion around there is affecting it at all). I just booted it up and was able to get on the web (wifi), run apps, everything just fine. Didn't get the flashy screens I mentioned earlier. However, if I plug in the USB charger, it still gives me the temperature error. I didn't keep it plugged in, however it did make me realize something:
The errors I was getting before, where the screen went all wacky, only happened if the phone was plugged in to the wall. Is it possible my battery is busted, or do you think the USB charger is busted? Remember that port was open when it happened.
Any thoughts? New battery? Or do you think I won't be able to charge the phone via USB charger any more?
jmusso said:
I don't have access to rice at the moment... Would it do any good even if I absolutely can see no water anywhere in/on the phone?
Am I doing my phone any harm/potential harm by trying to turn it on every once in a while, or should I just let it be for a few days?
Click to expand...
Click to collapse
yes you are, because if there is water or moisture internal, it can short circuit, also rice will help dry up the phone completely
jmusso said:
Thanks for the info guys.
How would I go about getting to the "main board"? Taking out the battery and looking inside it only reveals where the battery connects, where the SD card and sim cards can go... I'm assuming if I remove the little screws around that fixture I can get to the "main board"?
I think I can see some minor corrosion around where the sim card connects, but I think I *should* be able to clean that with some alcohol.
The phone seems to be working fine (I've yet to put my SIM back in it, though, so no idea if the corrosion around there is affecting it at all). I just booted it up and was able to get on the web (wifi), run apps, everything just fine. Didn't get the flashy screens I mentioned earlier. However, if I plug in the USB charger, it still gives me the temperature error. I didn't keep it plugged in, however it did make me realize something:
The errors I was getting before, where the screen went all wacky, only happened if the phone was plugged in to the wall. Is it possible my battery is busted, or do you think the USB charger is busted? Remember that port was open when it happened.
Any thoughts? New battery? Or do you think I won't be able to charge the phone via USB charger any more?
Click to expand...
Click to collapse
If you've never taken apart a smart phone before, and reading your first question, I'm going to assume that's the case, then I strongly advise you not attempt it unless you are willing to either A) buy a replacement after you break it or B) invest time/money into repairing mistakes you've made. This phone is not as difficult to disassemble as some, but I wouldn't want to break that $150 amoled screen.
No, removing the screws will not simply get you to the mainboard. It's more complicated and nuanced than that.
I'm a new user so I can't post the link but if you google Tech Republic Captivate tear down [/B]there is a website that will show you step by step how take the phone apart. There are two screws under the clip you pull down to take the back cover off. Be careful when pulling it back to expose the screws. I tugged on it pretty hard with no problems, but I imagine it could be broken if you pull too hard. Good Luck! It's actually really easy to take apart and the various ribbon connectors on the main board are really easy to unplug and plug back in after cleaning it.
So what do you guys think I should do if I'm still getting the battery error with the thermometer and yellow caution sign? Buy a new battery? Or do you think its the USB jack? Has anybody seen this before - the battery was working fine as long as it was not charging.
I'm trying to decide between a) buying a new battery, or b) buying a wall-mounted battery charger since the USB won't charge the phone.
Anybody have any experience?
Meguro2006 said:
I'm a new user so I can't post the link but if you google Tech Republic Captivate tear down [/B]there is a website that will show you step by step how take the phone apart. There are two screws under the clip you pull down to take the back cover off. Be careful when pulling it back to expose the screws. I tugged on it pretty hard with no problems, but I imagine it could be broken if you pull too hard. Good Luck! It's actually really easy to take apart and the various ribbon connectors on the main board are really easy to unplug and plug back in after cleaning it.
Click to expand...
Click to collapse
I think you need to be careful about who you encourage to dissect their device. This guy asked how to get to the mainboard. Clearly, he hasn't opened a smart phone before. Telling him it's "actually really easy" is disingenuous at best. Performing smart phone repairs properly requires experience. I'm certainly not suggesting that noobs not try to fix their phones, only that they are made fully aware of the risks.
My Captivate was fully submerged in dirty water. I followed some instructions online and it's been working fine for over a month now. If your water-detection stickers are already red anyway, and rice isn't working, I recommend it:
1) Remove battery, SIM card, SD card
2) Submerge in a bowl of distilled water and gently agitate. This helps clean the insides. Distilled water (not spring water) does not conduct electricity.
3) Next, submerge in a bowl of high-quality rubbing alcohol (~95% pure) and gently agitate. Rubbing alcohol displaces water, removes corrosion, and evaporates quickly. (It's also flammable, so have good ventilation and no open flames nearby)
4) Leave it out to dry for two days or until it no longer smells of alcohol.
BTW I wouldn't dry it too close to a radiator, the heat may damage it.
jatkins09 said:
If you've never taken apart a smart phone before, and reading your first question, I'm going to assume that's the case, then I strongly advise you not attempt it unless you are willing to either A) buy a replacement after you break it or B) invest time/money into repairing mistakes you've made. This phone is not as difficult to disassemble as some, but I wouldn't want to break that $150 amoled screen.
No, removing the screws will not simply get you to the mainboard. It's more complicated and nuanced than that.
Click to expand...
Click to collapse
Not really. Once the screws are removed..including the two hidden by the battery cover lock slider...you can carefully pry the cover apart using your fingernail to get to the the internals. I have done it several times and am no expert by any means. Just don't yank like you are opening a present on Christmas morning.
Although I am mystified by the op stating they have no access to rice?! That should always be the second thing one does after a moisture incident...right after pulling the battery and sim. I guess in this case a trip to the store with a couple bucks may have pushed that to step three though..
sent from my captivate disguised as an i9000 running cyanogen
Hey!
So On Saturday I dropped my phone down the toilet by accident, i removed it from the toilet, after about 5-10 seconds, and it was still on, it seemed fine, so I was like ohh okay...i dried it ect ect and it was working fine, but some parts of the touch wasn't working so I left it on as i could not switch it off. On that night i dried it with the hair dryer as well, didn't work, so wrapped it in a towel and but it in the boiler cubard to keep warm for around 12 hours maybe more...tried to switch it on and it didn't work again.
the day later (Sunday) decided to take it apart, and dry the insides, still wasn't working, but the notification light is on and sometimes flickers so i slept with it under my pillow as it would keep warm over night, on Monday, i put the charger in and the screen came on to that battery charging screen for around 5-6 seconds and it said it was on 0%....the notification light was still on.
I Put the phone in some rice in a box, wrapped it in a towel and left it in the boiler cubard again until Wednesday, afternoon....
what can i do?? will this work?? how much would it cost to get fixed?
is the touch screen broke? do i need new battery? ect ect
THANKS!
Best thing to do if you get a phone wet is turn it off and leave it off for at least a week. The problem is that moisture gets inside the phone itself and just takes time to evaporate. If you turn it on or leave it on after water gets in you run the risk of shorting something out and killing the phone (which is what sounds like happened). As far as repairing it is concerned, might as well get a new one, it'll cost less.
your phone should survive just give it some time in the rice, my brothers samsung ace went through something similar and he put it in rice and it was fine after a day buried in it, there is videos of the moto g submerged in water for a while and still works fine
good luck
my mom dropped her phone in a toilet...quickly grabbed it out and took it apart and dried it off...she brought it to me immediately and i dismantled the phone,..used alcohol to clean off the entire motherboard, let it sit to dry out then turned it back on...the phone worked fine, I even made a call. Once I was done I plugged the phone in to charge for her and after about a half an hour i checked the phone and it was off...so i turned it back on. It stayed on about ten minutes...now it absolutely won't power on at all.... what did i do wrong in trying to save it? I thought I had everything covered...it wasn't hardly wet at all when i took it apart....oh its an LG G4...
PLEASE help....
Thank you!
Funnyfish8684 said:
my mom dropped her phone in a toilet...quickly grabbed it out and took it apart and dried it off...she brought it to me immediately and i dismantled the phone,..used alcohol to clean off the entire motherboard, let it sit to dry out then turned it back on...the phone worked fine, I even made a call. Once I was done I plugged the phone in to charge for her and after about a half an hour i checked the phone and it was off...so i turned it back on. It stayed on about ten minutes...now it absolutely won't power on at all.... what did i do wrong in trying to save it? I thought I had everything covered...it wasn't hardly wet at all when i took it apart....oh its an LG G4...
PLEASE help....
Thank you!
Click to expand...
Click to collapse
Hi...Thank you for your post.
#1-when your mom dropped the phone in the toilet...was it damaged or was the screen cracked or anything...because a wet LCD could burn off and seap inside the main components.
#2-when you took the phone apart....was there any loose components from the motherboards or any water spilled on a PCB or have you noticed anything weird or wrong with the board.....cleaning it with alcohol was a smart idea because alcohol dries quickly but alcohol is also a solvent and you could have rubbed too hard on the board and loosen something a bit like a capacitor or a connector or anything similar.
#3-did you check the battery for any possible water damage or did you check the connectors on the battery to insure they are probably seated because some phones have clips that lock the ribbon cables in place and you might have missed one and it came loose during charging.
#4-if non of that works maybe you should consider taking it to a repair shop to atleast let a professional take a close look at it and diagnose it and that might just be the thing that the phone needed.......some TLC.
Phone was in mint condition when she dropped it... Double checked all connections... She ended up having to just upgrade her phone. Thank you for the help!