Wifi disconnect problem - Galaxy Note 10.1 Q&A, Help & Troubleshooting

My Galaxy note 10.1 is having problems with wifi. Connecting is not a problem, but at random intervals no communication between my router and the device occurs. At such times it claims it is still connected but only the green upload arrow is on, and none of the programs, like email en the browser, work. Toggling wifi to off and then on again fixes the situation, until it happens again at a seemingly random time later. I don't have problems with any of the other devices (windows laptops, ipad etc) that connect to this router.
Anyone an idea what this is and how to fix it? Or do I just have a faulty product and should return it?
I am running the original Samsung OS.

Does this happen on EVERY router You connect with ?
As it was with SGS II there are several routers/router types that "speak different connection languages" and/or have to be readjusted in their settings ........
Try first on a different router to check wether it is really the 10.1 causing the problem ....................

troed said:
Does this happen on EVERY router You connect with ?
As it was with SGS II there are several routers/router types that "speak different connection languages" and/or have to be readjusted in their settings ........
Try first on a different router to check wether it is really the 10.1 causing the problem ....................
Click to expand...
Click to collapse
Thanks for the reply! Yes it disconnects on both the router at home and at work. So it is the 10.1 causing the problem. Also it looks like the problem is getting worse. It disconnects much more frequently, to the point that it has become unusable. Am I the only one with this problem? If so I should return it.
Thanks for your help.

quantumlight said:
Thanks for the reply! Yes it disconnects on both the router at home and at work. So it is the 10.1 causing the problem. Also it looks like the problem is getting worse. It disconnects much more frequently, to the point that it has become unusable. Am I the only one with this problem? If so I should return it.
Thanks for your help.
Click to expand...
Click to collapse
Turned out to be a hardware problem. Returned the device and got it replaced. Works perfectly now.

I've had my Note since 8/24. No Wi-fi problems until today. I kept loosing the connection. The Note told me about it. It automatically switched to a different access point.
I turned my router off then on. It's been at least 6 hours without a problem.
Is there any way to be certain what the source of a connection problem is?

I have just discovered my wifi turns on and off every ten seconds when I connect to a Bluetooth headset or keyboard. Maddening.
Sent from my GT-N8010 using Tapatalk 2

Interesting. I use a BT speaker while watching Netflix. Periodically it loses the wifi connection, and I have been blaming it on my ISP and throttling. Maybe the issue is actually something different. Need to test it tonight.

quantumlight said:
My Galaxy note 10.1 is having problems with wifi. Connecting is not a problem, but at random intervals no communication between my router and the device occurs. At such times it claims it is still connected but only the green upload arrow is on, and none of the programs, like email en the browser, work. Toggling wifi to off and then on again fixes the situation, until it happens again at a seemingly random time later. I don't have problems with any of the other devices (windows laptops, ipad etc) that connect to this router.
Anyone an idea what this is and how to fix it? Or do I just have a faulty product and should return it?
I am running the original Samsung OS.
Click to expand...
Click to collapse
Similar problem...
Router: Huawei 3G to WiFi
Random disconnections with Galaxy Note 10.1 N8000 OS: JB 4.1.2
By the same Router no problem with: Galaxy Note N7000, Netbook Win7 EEPC, Desktop Win7 PC

I somtimes lose my wifi connection aswell.
Usually while downloading something.
Dont have this on any other device.
Had it on several roms too. All stock, rooted
Sent from my GT-N8010 using Tapatalk HD

Related

[Q] WIFI Connection Issue Asus Transformer

Hey,
Was wondering if anyone had any solutions to this issue.
I can connect to my router with the asus transformer, successfully get an IP, but can not connect to the external web. I can make internal connections, but again, nothing external. I have no problem with my samsung sgs i9000m, various laptops, ipod touch, etc etc..
The router in question is a speedtouch 780 (dsl modem, voip, and router in one). Ive tried various encryption schemes, and even tried to leave it open but to no avail.
I can create a wifi network with both my imac, and with my samsung sgs and the transformer can connect, and also move internet data!
Very weird, I dont even know where to start trouble shooting, can anyone help?
aquenne said:
Hey,
Was wondering if anyone had any solutions to this issue.
I can connect to my router with the asus transformer, successfully get an IP, but can not connect to the external web. I can make internal connections, but again, nothing external. I have no problem with my samsung sgs i9000m, various laptops, ipod touch, etc etc..
The router in question is a speedtouch 780 (dsl modem, voip, and router in one). Ive tried various encryption schemes, and even tried to leave it open but to no avail.
I can create a wifi network with both my imac, and with my samsung sgs and the transformer can connect, and also move internet data!
Very weird, I dont even know where to start trouble shooting, can anyone help?
Click to expand...
Click to collapse
Sounds daft but i assume to have tried rebooting the router .... my router occasionally gets confused based on the sheer number of wifi hardware we have in the house .... otherwise have you tried changing the wifi channel ? read somewhere else that people were having problems with channel 13 ???
hey thanks for the reply.
Yes probably rebooted the router a half dozen times, restored firmware, no go.
Ive bounced around a few channels, doesnt seem to have any effect.
Im really stumped!
aquenne said:
hey thanks for the reply.
Yes probably rebooted the router a half dozen times, restored firmware, no go.
Ive bounced around a few channels, doesnt seem to have any effect.
Im really stumped!
Click to expand...
Click to collapse
so im assuming you cant even get to the market ?
no not via the router, the little wifi icon at the bottomcorner stays gray (means connected, but not to the google servers, it goes blue when it does connect to the google servers.)
It does connect and go blue when i create a wifi network from my cell phoneusing my cell data connection
aquenne said:
no not via the router, the little wifi icon at the bottomcorner stays gray (means connected, but not to the google servers, it goes blue when it does connect to the google servers.)
It does connect and go blue when i create a wifi network from my cell phoneusing my cell data connection
Click to expand...
Click to collapse
well on the plus side that implies its not a TF hardware or setting issue
not sure I can help on the router front as im no expert have you checked what IP address its allocated ? are you able to see the TF from the router info page ?
wilbur-force said:
well on the plus side that implies its not a TF hardware or setting issue
not sure I can help on the router front as im no expert have you checked what IP address its allocated ? are you able to see the TF from the router info page ?
Click to expand...
Click to collapse
yeah im thinking its a router issue.
i can see the transformer, it appears to look exactly the same as all other wifi devices that connect to the router...
stumped =/
Under your wifi settings long press your wireless network under the list of networks available, you should get a "modify network " link pop up, change the setting from DHCP to Static and enter your settings manually. Had a similar issue with an iPod touch once, wouldn't go on the internet unless it had a static address even though all settings were identical to what it pulled from the router using DHCP.
Update Transformer firmware? Leaked official 3.1 is out has updated wifi drivers too.
If no go after that, factory reset the Transformer.
nxt said:
Update Transformer firmware? Leaked official 3.1 is out has updated wifi drivers too.
If no go after that, factory reset the Transformer.
Click to expand...
Click to collapse
I have the same problem with my TF101, I did all of the above, but the WIFI indicator stays grey. I have a good connection with my router.
When I connect with the router at my work, I have the same. So, the problem is TF101 related. When I bought it two weeks ago, it worked. Two days ago I flashed Prime 1.4, and that worked too. Since yesterday I have this problem, and I tried all to solve it. Other firmware, factory reset....everything. Can somebody please help me with this?
Not sure what this issue is, I never had it with the previous WiFi build, only after the 3.1 changes. I have had several occasions where sitting within 5 ft of router, it would not connect. reboot solved it each time, but I have noticed that it appears dependent on when you unlock during the boot sequence. If you let the boot sequence complete before unlocking, it never happens. If you unlock during the boot sequence, it might.
ASUS Tech Support please note.
@rumbleweed : thanks for the response!
Update : I pushed the original 3.0.1 WW blob to /data/local/ with ADB to unroot my TF101. After that the WiFi icon stayed gray, but I had a working internet connection. Later I updated it to WW 3.1. To be sure I did a factory reset, and now it is working again. First the WiFi notification icon stays gray for a few minutes, but after that it went to blue. I have a unrooted 3.1 WW TF101 now, but I'm happy!
aquenne said:
Hey,
Was wondering if anyone had any solutions to this issue.
I can connect to my router with the asus transformer, successfully get an IP, but can not connect to the external web. I can make internal connections, but again, nothing external. I have no problem with my samsung sgs i9000m, various laptops, ipod touch, etc etc..
The router in question is a speedtouch 780 (dsl modem, voip, and router in one). Ive tried various encryption schemes, and even tried to leave it open but to no avail.
I can create a wifi network with both my imac, and with my samsung sgs and the transformer can connect, and also move internet data!
Very weird, I dont even know where to start trouble shooting, can anyone help?
Click to expand...
Click to collapse
Hi i had this same problem when i first unboxed my Asus TF, Wifi said i was connected to my Linksys router, and i even had an IP address but no internet.
In my frustration y plugged it to my PC which is connected with an ethernet cable to the router and voila, internet icon changed from grey to blue and 2 small arrows started to appear. The internet was now working and i updated the thing from 3.0 to 3.2.
Not sure why this happened but ever since that time i have no problems connecting even on different routers and modems.
Hope this helps.
Had this problem myself from unboxing, tried everything suggested and still no joy.
went and got a linksys router to replace my dlink, everything working fine. tried it with a few networks now and seems to be a problem with dlink routers.
I have this same issue at my school. Up until 3 weeks ago it would always give me blue, then randomly it started staying on white. I can use the net, just not connect to the Google servers.
It works fine everywhere else.
Strange.
Try playing with the wifi disconnect policy?
having a different problem here. been using my home internet since unboxing. all was fine. then one day the connection was grayed. tried rebooting and everything didnt work. i went to setting, clicked forget network. then it never appeared again.
and yeah, its a dlink router. any help ?
Problem: fixed!
I had a solid wifi connection most of the time, complete with a solid blue wifi icon. But my wifi was EXTREMELY slow and intermittent. After a great deal of forum searching and trying every possible suggestion, the solution that finally worked for me was to change the channel on my router from 'Auto' to 6. Flawless connection now, and no more dropped signal.
Hi there,
I tried one thing - took off the lock feature from my transformer and now it's back to normal.
If I turn it back on I am back to square one.
Can anyone figure out how the lock feature affects the WIFI connection ? Is there a bug and is there a fix ?
b4dad said:
Had this problem myself from unboxing, tried everything suggested and still no joy.
went and got a linksys router to replace my dlink, everything working fine. tried it with a few networks now and seems to be a problem with dlink routers.
Click to expand...
Click to collapse
Jumping in a bit late, but am having similar issues. Just got my TF but have not been able to connect to my dlink router (dir-655 - onlyl couple months old). The router works fine for everything in the house. I know the settings well and have tried many things (went through all channels one by one, messed with different WPA security options, even removed security, etc). Nothing allows me to even connect to the router/network.
In the Wifi settings is jut keeps saying 'connecting...' and 'scanning...' over and over. I am about to take this thing back as I really can't buy a new router at this point (no new firmware for router is available by the way, I checked).
Has anyone confirmed that dlink routers can work with the TF and if so, what are the settings you are using (channel, WPA security settings, dhcp or static, etc)?? This driving me nuts. I want to keep this TF but won't if I can't get it to work at home.
Oh and by the way, when I use my Droid Inc 2 as a hotspot with WPA security, the TF connects without issue. So the TF appears to be fine, it is definitely related to the dlink router.
Thanks!

[Q] n8010 stock wireless issues

I'm having some issues with wifi, stock 4.1.2 n8010.
The connection isn't dropped, but wifi stalls or stops, particularly in the youtube app. Sometimes its stuck trying to load a video, or gives up with a network error, until I retry several times, or I turn wifi off and back on.
When browsing, its not as apparent, but there are random stalls when loading a webpage.
I've tried with a netgear and a linksys router, with WPA, WPA2, WEP, and unsecured. So far only the unsecured network shows improvement, but I'd rather not leave it like that.
I dont have access to a 5ghz signal to test.
Every other device works fine on both routers.
There was another thread with a similar issue, but it was rather old, and didn't help in this case.
Some suggestions were to turn off wifi power saving mode on similar devices, but I can't find this setting on the n8010 (wifi only)
Anything else that might help solve or troubleshoot this?
First and only bump, still no progress..
Any ideas, or anything really, are welcome
Did you solve this... I have a similar problem with n8000 ? Annoying cos i'm using it as a remote game control for tv box, and it keeps cutting out.
Thanks.
Sent from my SM-G7102 using xda app-developers app

Wifi drops in/out since Lollipop update?

Wifi working fine on laptop and wifes phone. I noticed that mine was dropping in and out since I updated to Lollipop on my Xperia Z3 two weeks ago. Today,its really bad-wifi icon displays for about 10 seconds then drops out for about 10,then comes in again etc. Reset the router, changed channel, no joy. Anyone else experience this?Anyone got a fix?
Tried deactivating stamina?
Yep, it's deactivated. Still doesn't fix it. It's very annoying. Only noticed it since Lollipop update. Anything else I can try?
EDIT-Just been reading online that baby monitors may interfere with wifi.......I've 2 baby monitors for my toddler and newborn......would this be causing my wifi to drop in and out???I've tried all 13 channels on my Sky broadband router but no luck....
My wifi drops in/out when the signal is poor so it may be related to the babyphones?
I've turned the 2 baby monitors off and wifi on z3 still dropping in and out. What next?? Is my phone damaged?
toby2111 said:
I've turned the 2 baby monitors off and wifi on z3 still dropping in and out. What next?? Is my phone damaged?
Click to expand...
Click to collapse
Try safe mode (Long press the power button, then long press the power off button onscreen, click ok) and see if the problem persists.
Have you tried different routers? Have you tried turning laptop/wife's phone into a hotspot and connecting to that? Get an app like wifi analyser and see it looks like your wifi is acting normal there. Is wifi turning off or is it just disconnecting from the router (the icon might be misleading).
It's staying on now in safe mode, thanks! But why is that happening? I did a factory reset as I thought phone was broken! Pity, I should have waited for your advice!
Edit, unstable again. Coming in and out.
Tried again this morning in safe mode. Problem still there. Wifi turns on then icon goes off and it searches and connects again. Then goes off etc. I downloaded wifi analyser but don't know what to do now?? I'm not very tech minded.
I'll look up how to turn laptop into hotspot. Thanks for your help so far.
PS -I just remembered that the Bluetooth on the phone kept connecting and disconnecting in my car this week.... Would that have anything to do with the wifi issue?
EDIT- downloaded virtual router plus to use laptop as hotspot-problem still there,connecting then disconnecting. Is the phone broken?

[Completed] [Q] Wifi messed up: issue with my router, phone, or is this an Android issue?

I have an Asus ZenFone 2 that I have recently reflashed to stock, thinking it would fix the issue (which it has not).
The wifi on my home network shows that it's connected, and I have it set up so that wifi is working while the phone is sleeping, but sometimes it just stops. I get errors watching YouTube, apps that require internet connection stop responding, etc.
My router (Linksys E1550) has a basic setup, nothing out of the ordinary there. I never had this issue with my old phone (Galaxy Nexus) and the same router.
Any suggestions? I don't really have any other wifi network to test it against, unfortunately.
tomd-87 said:
I have an Asus ZenFone 2 that I have recently reflashed to stock, thinking it would fix the issue (which it has not).
The wifi on my home network shows that it's connected, and I have it set up so that wifi is working while the phone is sleeping, but sometimes it just stops. I get errors watching YouTube, apps that require internet connection stop responding, etc.
My router (Linksys E1550) has a basic setup, nothing out of the ordinary there. I never had this issue with my old phone (Galaxy Nexus) and the same router.
Any suggestions? I don't really have any other wifi network to test it against, unfortunately.
Click to expand...
Click to collapse
Hi, Thank for using XDA assist It looks like there is no dedicated forum for your device, however
There is a general forum for android here http://forum.xda-developers.com/android/help where you can try to ask to get expert's h

WiFi Bluetooth interference?

So after I upgraded to nougat I have noticed anytime I have Bluetooth on and wifi, my Internet connection cuts out. I tried clearing cache, turning off smartswitch, forgetting and re entering wifi, and going back to marshmallow firmware. I also recently go a new wifi modem combo from Comcast, and think that might be the problem, but I'm not really sure. Has anyone had any similar issues? Are there any settings I should change on the router, or any other ideas I havnt tried? I would really be greatfull for any advice, as this problem is driving me crazy!
So, I found out the note 5 doesn't like certain gateways, I connected my own WiFi rougher instead of using my iSPs and now the issue is gone.
I have the same issue, just with Redmi 3S, any bt speaker/headset/headphone, and with stock Telekom (the magenta one, you know) router. When my Nokia Purity Pro worked, it had no problem with this router and a Lumia 535. So you are saying it's the router's problem? How can i know which router i would buy to avoid that?

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