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[RANT] What's wrong with HTC's repair service center?

I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?

ctbear said:
I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?
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Click to collapse
I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same

lufc said:
I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same
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They told me that they need to replace the motherboard and that's it...I'm starting to wonder if anything happened to their system because they said they have been receiving lots of similar calls

I've had nothing but problems with HTC's repair center, I sent in my Kaiser due to several issues. They suggested I send it to them in the original box and needed to give them a credit card so they could charge a fee to diagnose the problem.
Weeks went by and they could not provide a status then one day I get a package delivered with the phone missing the original box and the phone wasn't even packaged for shipping, it was rattling around without even bubble wrap on it.
There wasn't a single note stating what work the performed or if they even charged me. I called and they couldn't tell me anything more than the phone was working within normal guidelines. The D pad was almost falling out the hinges wouldn't keep the phone closed and that was normal.

It's now the 3rd week and I still haven't received my phone
They escalated my case twice but the only thing they can tell me is that the phone is under testing...for the past 2 weeks
What the heck do they need to test for 2 weeks?
I'm going to ask for compensation if it doesn't arrive within this week.

I just got the new desire. The problem i got with the phone is that it discharges electricity and i keep getting zapped by it. So i called up the hotline and was told that i could get a 1 to 1 exchange because it was within 14 days of purchase. So i like a stupid fool brought the phone to the service centre expecting to get it replaced. But that was not the case upon arrival, i was told that it was up to them to decide if they would exchange it. So i had to go back and come again 4 days later as i did not have a spare phone with me. After sending the phone in and waiting for 6 days to get it backthe phone was still giving me problems. So i called up the hotline to find out what was done to the phone. But halfway through the call i had to hang up as i could not stand speaking to that person who could barely speak propper english. I next sent an email to htc. Their reply was that to fix the phone zapping me with electricity was to reflash th ROM. Why the heck would you reflash the ROM for a hardware problem? Now 1 week after getting my phone back i am still trading emails with htc and they can only reply 1 email a day! This is taking forever.
HTC really needs to improve its service centre, helpdesk and email support. This is the last time i am ever getting a htc phone. If you want to see the email conversation between me and htc let me know and i will copy and paste it here.

I don't have a lot of problem with the customer service quality, but I do have lots of problems with the way they communicate between departments
It is now the 20th day since I initiated the repair, and I still don't see the day I would actually get my phone back
I have called the customer service everyday, sometimes multiple times a day, but they have absolutely no way of getting a hold of my phone
Everytime I called, the status of my repair is always "the phone is under final testing". Final test my ass! What the hell are they testing? Some kind of stress test that takes 3 weeks?
They tried to escalate my case but that didn't do sh!t. I tried to contact the repair team directly but guess what they told me, they don't have a phone number!
So what they only do is send email to the repair center about the situation, and I highly doubt they actually check the email at all
I don't know how much I need to wait any longer. What other organization can I contact to help my situation?

Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola

thongster27 said:
Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola
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yea I live in the US and the representatives on the line are all Americans...
I did try talking to Google...but unfortunately they are only responsible for the sales, so there is very little they can do about repairs

How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed

Qbfinest83 said:
How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed
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I'm not sure about that...my phone's screen seemed to be fine according to their diagnostic
I think a screen replacement is around USD90?

Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.

ctbear said:
Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.
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Click to collapse
What i did was to go to htc website look for the feedback and ***** about them. After more than a week of trading email they are finally going to send someone to pick up my phone and deliver a loan phone to me. Not sure how this is going to workout this time.

[Q] Has anyone gotten a refurb from atnt recently?

I mean by calling atnt and having them send you a replacement? I was wondering what model numbers they are shipping and if anyone is having any problems? Ive gotten about 4 replacements in the past 2 months from my local device service center and they all have developed random shutdowns. Ironically my first phone (1009) didnt have a problem but I exchanged it for the gps. And all the replacements had perfect gps but all developed random shutdowns (1008 batches).
I noticed the first random shutdowns on the first few phones would shutdown in my pocket and would turn on normally. My most recent phone is shutting down while charging and the battery needs to be removed. These all all refurbished phones...
So I dont know if I should go to my local store and hopefully they got a new batch or contact atnt via phone and have them ship me one.

NascarFastcar said:
I mean by calling atnt and having them send you a replacement? I was wondering what model numbers they are shipping and if anyone is having any problems? Ive gotten about 4 replacements in the past 2 months from my local device service center and they all have developed random shutdowns. Ironically my first phone (1009) didnt have a problem but I exchanged it for the gps. And all the replacements had perfect gps but all developed random shutdowns (1008 batches).
I noticed the first random shutdowns on the first few phones would shutdown in my pocket and would turn on normally. My most recent phone is shutting down while charging and the battery needs to be removed. These all all refurbished phones...
So I dont know if I should go to my local store and hopefully they got a new batch or contact atnt via phone and have them ship me one.
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Click to collapse
my wife just got a refurb about a month ago and her build is 1006

nyydynasty said:
my wife just got a refurb about a month ago and her build is 1006
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I shouldn't thought twice because I know someone is gonna post about how the numbers dont matter. But I was just wondering. How is the phone doing? gps, shutting down etc? I just think my local store has a bad batch.

In october I took back original 1006 build with shutdown issue. Since it was radio shack and people around here dont know ****, they still had new ones so I exchanged it for a NIB. Another 1006 build, never a single problem with it.

Got a replacement two weeks ago for my Captivate that "disappeared" at airport security. Went through the call-in process and got a refurbished phone without sign of normal wear and tear. Build is 1010 and so far everything is perfect (including the GPS which had never worked on my previous 1008). I have it running on CM7 installed on the SD and I'm amazed how much better this unit is than the previous one. Makes me almost glad the previous one flew the coop.

FishDoc said:
Got a replacement two weeks ago for my Captivate that "disappeared" at airport security. Went through the call-in process and got a refurbished phone without sign of normal wear and tear. Build is 1010 and so far everything is perfect (including the GPS which had never worked on my previous 1008). I have it running on CM7 installed on the SD and I'm amazed how much better this unit is than the previous one. Makes me almost glad the previous one flew the coop.
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How long does the transaction take to ship and get to you? I know they just send the phone without a battery cover and battery. They also send a box to send the old one back in? The service center is about 20 mins from me but I just dont risk another bad one.

I just got two replacements from ATT this week. One for me, one for wife. Both are build 1102. Both old ones were 1006 (need to mail those back soon). I noticed the three button combo works of stock froyo, but stopped working when I flashed stock eclair with Odin. I tried to flash GB on mine, same way I did with my 1006, soft brick. Had to buy a jig.
They wanted to give me free 5 day shipping, or charge for 2 day shipping. I explained I don't have a home phone, really need my cell to work and fast, they waived the fee. Called on Saturday night, arrived on Tuesday morning.
Sent from my Captivate running Cognition

I've gotten 2 from AT&T since January, one for me and one for my girl. I've had zero problems. Both are 1007 models. I've flashed every ROM available on XDA.... multiple times... Smooth as can be. Sucks your having so many issues. This is a great phone. Very easy to work with. You would think it would be easy enough for them to make it all but new other then the cosmetic blemish here or there. I'm a big fan of putting up a stink if I don't get what was promised to me. If anything else goes wrong, I'd push for an upgrade... With the infuse out now, that would be a great way to go. I'm waiting to make any trouble till the SGS II comes out, then I'll figure out a way to get one for free

Just got one a week and a half ago. build 1010

If there's a ATT repair store in your town, you can get a replacement in about 15min.

I sent my 1008 in for exchange due to random shutdown, paid for 2nd day shipping, received 1010 no shut downs and gps is ok.

NascarFastcar said:
How long does the transaction take to ship and get to you? I know they just send the phone without a battery cover and battery. They also send a box to send the old one back in? The service center is about 20 mins from me but I just dont risk another bad one.
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48 hours from call-in to delivery of the "new" refurbished unit.

axis01 said:
If there's a ATT repair store in your town, you can get a replacement in about 15min.
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Click to collapse
Thats what I've been doing. But about a week or two in every phone develops shutdowns. I should make a fuss and see if they will give me a new one out of the box.

So wait ya'll haven't paid the $ for a refurbished cap through arts warranty?!

I got my refurbished cappy about a month ago,its a 1007 build.Had some issues with stock kb1 and a lota random restarts on ff 3.0 but ever since the switch to continuum 4(basicly onix kernel) all my issues were gone and became a happy cappy user About the gps : doesnt matter what rom I was on the gps fix from plumbob did it for me,get locks even with 70mph and tue tracking works just fine(no complaints) just be sure to follow the instructions prior flashing the fix.Also for me here in Hungary kb1 modem works the best but jk4 performance is acceptable to,so I dont feel the urge to switch to GB yet since everything runs smoooooth.
Sent from my GT-I9000 using XDA App

xThe Enforcer said:
So wait ya'll haven't paid the $ for a refurbished cap through arts warranty?!
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Click to collapse
Nope had about 4 refurbs in the past few months. Didn't have to pay a thing. But what fee are you talking about? But I never damaged a thing.

NascarFastcar said:
I shouldn't thought twice because I know someone is gonna post about how the numbers dont matter. But I was just wondering. How is the phone doing? gps, shutting down etc? I just think my local store has a bad batch.
Click to expand...
Click to collapse
phone is fine but no matter what ROM we put on there, her phone wont ring sometimes - which I dont understand how that is NOT a rom issue but its happened to all the rom's I installed since she got her refurb. Its random and a reboot usually fixes it for a while until it happens again. There are some other minor quirks that I can't remember too.
GPS is fine
no shutdown issues

NascarFastcar said:
Nope had about 4 refurbs in the past few months. Didn't have to pay a thing. But what fee are you talking about? But I never damaged a thing.
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Click to collapse
Well, I pay the $5 a month and I thought if you want a new phone through AT&T you have to pay some $?! Do they comp everyone who has the typical Captivate problems and waive the fee?

xThe Enforcer said:
Well, I pay the $5 a month and I thought if you want a new phone through AT&T you have to pay some $?! Do they comp everyone who has the typical Captivate problems and waive the fee?
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Click to collapse
I don't know. I don't have the $5 insurance. But every time I go get a refurb they offer it to me. But I never had to pay a dime when exchanging my phone at a service center and like someone said above it only takes about 10 mins.

Hmm, I'm using continuum now but I'm really not liking it. It has some issues like it lags on using the contact list. I've also had it randomly shut off. I was using fire fly before and it was fantastic, but I wanted to use netflix. Going to try out cyanogen.
Oh and I got a refurb 1007, which seems to have fixed my issues.
Sent from my GT-I9100 using XDA App

Check your HDMI port

My HDMI port was a dud. Getting a replacement. Just FYI.

Mine is a dud also. Haven't requested a replacement as of yet because I'm assuming all the G2x have problems. I'm waiting for the "Fixed" batches to get here.

dkb218 said:
Mine is a dude also. Haven't requested a replacement as of yet because I'm assuming all the G2x have problems. I'm waiting for the "Fixed" batches to get here.
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Oh really? Hmm. My first one G2X's hdmi worked and my friend's also works.

My HDMI port works great with a generic 6' cable.

I think mine is a dud too..i got a warranty replacement because my old one was overheating like crazy, then this one is doing the same thing... ?? .... but this one the HDMI doesn't work...the one before this the HDMI stopped working as well.....could it be clockworkmod? things did start going hinky on both phones after i installed that....hmmmm, maybe i will test it w/ stock recovery..just to see....i doubt it tho....

pychobj2001 said:
I think mine is a dud too..i got a warranty replacement because my old one was overheating like crazy, then this one is doing the same thing... ?? .... but this one the HDMI doesn't work...the one before this the HDMI stopped working as well.....could it be clockworkmod? things did start going hinky on both phones after i installed that....hmmmm, maybe i will test it w/ stock recovery..just to see....i doubt it tho....
Click to expand...
Click to collapse
I have clockwork recovery with external SD and HDMI works fine

I thought my HDMI out was totally borked, but it works if you jam the plug in really, really hard.
Any movement of the phone/cord causes tearing on screen and then cuts out, making it useless in general. Tried 3 different cord. Grrrr....

AdamHart612 said:
I thought my HDMI out was totally borked, but it works if you jam the plug in really, really hard.
Any movement of the phone/cord causes tearing on screen and then cuts out, making it useless in general. Tried 3 different cord. Grrrr....
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I got one from Amazon that didn't work [thought it was the phone]. Picked one up at Best Buy yesterday {$30 ouch} and it works.

I bought one from Amazon. It works fine when my phone is displayed on the TV. But if I try to play a video it shows a few seconds then goes black and then repeats.
Weird.
Sent from my LG-P999 using XDA Premium App

What a load of crap!!! My HDMI port doesn't work either! Thats not the real issue though, I can't believe T-Mobile would charge me 9.99 to ship me a new device??? 39 Billion from AT&T and they still want to nickel and dime me. I tried to fight it, but the lady was extremely rude.

FYI, I have an April 26th batch of G2x with a HDMI cable I bought off Ebay and it works with no problems.

Mine works with the Casio 6 foot cable I purchased from Amazon. I did notice that you have to apply a bit more pressure than expected in order to assure that the cable is fully seated. It seems that the HDMI cover gets in the way a bit and the extra force is what's required to push past it.
Edit: Forgot to mention that my G2x was purchased from T-mobile on 4/20/11 with a manufacture date of 4/05/11.

Backup Charger Help Please

My phone constantly runs out of battery when i need it the most.
I have an anycan portable power pack thing allready and its good, however i dont always remember to take it with me.
So im looking for a 2nd one and came across this little thing
http://www.ebay.co.uk/itm/EXTERNAL-...303?pt=LH_DefaultDomain_3&hash=item336667368f
Has anyone here purchased one? if so how much of a charge does it give your phone?
Or could anyone give me links to anything similar to the powermonkey for about half the price? and preferably in the UK as im going away in a weeks time.
Thanks

just seen this, sounds good for the money, another listing for the same looking items shows same figures as the power monkey?
http://cgi.ebay.co.uk/2200-Li-Ion-P...ories_MobilePhoneChargers&hash=item41552d55f7

http://www.coolermaster-usa.com/product.php?product_id=3001
This one works very well, much better than that one, i bought it for 20 euro's in a local electronic store, charges it 2,5-3 times from 15-100

Thanks for that. Does it hold enough power to give the desire 1 full charge or more ? ?
And can you plug in your own usb cables or does it have a different connector?
Cheers

I re-read your post last night(2am) and orderd the advanced pack for £19.99.
good price, free post and the item sounds decent!
I should hopefully have it by wednesday/thursday so just in time for me to go away on sunday.

I think you'll already know, you can put any usb(cable) in it, only if you charge the thing itself it uses MINI-usb(not micro like desire) so don't lose that cable and use the one you got.
PS: i don't use the torch but it is a very good one, provides a lot of light.

Yes i read up on it, expansys have posted it out allready so should be with me in time for my trip
I got the advanced kit aswell so im happy about that.
And i have plenty of torches so cant see myself using that much either tbh.
Thanks again for pointing me in the right direction!

BIG praise to exansys as i orderd it around 2am yesterday morning and it was waiting for me when i got home from work today.
I will be plugging it in very soon for its 1st 8hr charge as it has no charge at all right now.
I have 1 question for you though TopGear63z, the smaller pouch, is it supposed to be a single compartment pouch or has the lining come away from one side of mine?
Thanks

as you have an advanced kit> you should have such a pouch without it.. the big one is for the thing itself+ the cable> the small one is just for the car charger or on of the other things> so it doesn't need that lining as the big one has.

Im fussy so i will try and get it changed lol
So i gave the thing a full 8 or 9 hours first charge and used it to charge my phone whilst at work today.
Fully charged my phone, choiix unit down to 2leds from 4.
Im really pleased with it and highly recommend it to everyone!!

TopGear63z said:
http://www.coolermaster-usa.com/product.php?product_id=3001
This one works very well, much better than that one, i bought it for 20 euro's in a local electronic store, charges it 2,5-3 times from 15-100
Click to expand...
Click to collapse
Thanks, this one is good to me.

[Q] Daughterboard Replacement (Microphone issues)

Let me preface by saying I have read the 4 page thread & nothing there seems to help.
I bought a Pixel late last year as gift for my mother as a Christmas present. Unfortunately, after resetting the device, I found that the phone had microphone issues - working for about an hour after the phone had been booted, then cutting out, taking the loud speaker, vibration motor and auxilary jack with. Much more recently, I have noticed that the loud speaker will now work, but the phone will not pick up an auxiliary input anymore, nor will the microphone work at all or the vibration motor.
From what I've read on here, Google seems to have fixed this issue in all phones built from January 2017 onwards but I am unable to find anyone selling the latest revision of this board online - I'm currently contemplating taking this into a Carphone Warehouse store to send it off (as they are an official Google repair centre), but I don't want to pay over the odds for something I know only takes 10 minutes to do.
My question is: has anyone had similar issues & fixed them? Was the problem the charging port PCB, or was it something on the main motherboard?
Also, does anyone know of anywhere that has stock of post-Jan 2017 boards, or even have a working spare themselves that they are willing to sell? I'm wearing pretty thin with this at the moment & would love some advice.
Thanks!

What is your phone serial number? Mine starts from FA6CL... No problem's here... at the moment.

rtimoff said:
What is your phone serial number? Mine starts from FA6CL... No problem's here... at the moment.
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Click to collapse
It starts with FA6AB - knowing my luck that's probably one of the first devices created

I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.

bush911 said:
I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.
Click to expand...
Click to collapse
Does the engineer do mail-in repairs?

Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
DanielF50 said:
Does the engineer do mail-in repairs?
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Click to collapse

bush911 said:
I have the same issue and got fixed by replacing something on the motherboard. the engineer said is something from Qualcomm. I guess it is Qualcomm WCD9335.
The total cost is around $30
here in China.
Click to expand...
Click to collapse
Hey buddy, why don't you just call him, or send a letter about what exactly he repairs?

bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Please send me his contact info as well, as I need to repair mine.
Thanks

guys sorry to hijack the thread, but anone here knows if the wifi chip is on that board and if so can it be fixed I also got a pixel that came with issues, when it wants to connect to the wifi it says: connecting , then saved, but never connects nor it gives a wifi hotspot so I think it's a hardware issue... please advice.

bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Thank you, I will attempt to contact him soon.
chuby007 said:
guys sorry to hijack the thread, but anone here knows if the wifi chip is on that board and if so can it be fixed I also got a pixel that came with issues, when it wants to connect to the wifi it says: connecting , then saved, but never connects nor it gives a wifi hotspot so I think it's a hardware issue... please advice.
Click to expand...
Click to collapse
Have you disassembled the phone yet? One of the antenna cables could have come loose, they're pretty fiddly and pop out sometimes when the phone is dropped.
I'm pretty sure the antenna for both WiFi & cellular is on the daughter board as both the antenna cables connect from the daughter board to the motherboard so I would assume a loose connection would be the issue, but if neither side of the cable are loose, then it's probably going to be damage to the daughter board or a software issue - I'd attempt a software wipe first, just in case.

Thanks buddy

DanielF50 said:
Does the engineer do mail-in repairs?
Click to expand...
Click to collapse
Could I have the info as well. This phone is driving me mad.
---------- Post added at 03:16 PM ---------- Previous post was at 03:11 PM ----------
DanielF50 said:
Let me preface by saying I have read the 4 page thread & nothing there seems to help.
I bought a Pixel with a broken screen late last year & my intentions were to replace the screen and gift the phone to my mother as a Christmas present. Unfortunately, after replacing the screen and resetting the device, I found that the phone had microphone issues so I opened it up again, replaced the lower PCB with a spare I had lying around... same issue, only this time the microphone works if there's no pressure on the screen (eg. it's connected, but not stuck down?). Both these boards were built on the same day, within 2 minutes of each other (June 2016) so I can only assume that both boards have the common microphone issue of pre-2017 built OG Pixels.
After being unsuccessful thus far, I went online purchased another board (with a 12 month warranty), fitted this & low and behold it's got the same issue. The new board was built in May 2016 and seems to be a completely different revision as it looks quite different to both of the other boards in my possession (no antenna clips, different smd's, different spring design & minus 1 spring).
From what I've read on here, Google seems to have fixed this issue in all phones built from January 2017 onwards but I am unable to find anyone selling the latest revision of this board online - I'm currently contemplating taking this into a Carphone Warehouse store to send it off (as they are an official Google repair centre), but I don't want to pay over the odds for something I know only takes 10 minutes to do.
My question is: has anyone had similar issues & fixed them? Was the problem the charging port PCB, or was it something on the main motherboard?
Also, does anyone know of anywhere that has stock of post-Jan 2017 boards, or even have a working spare themselves that they are willing to sell? I'm wearing pretty thin with this at the moment & would love some advice.
Thanks!
Click to expand...
Click to collapse
Any updates? My country has no official service either. Right now I'm stuck with a phone that can't make or receive any phones. Camera won't record videos. Can't play back any videos and won't reproduce no sounds at at all... So basically a color Kindle ...I bet Kindles do more at this stage

DaNNi3n said:
Could I have the info as well. This phone is driving me mad.
---------- Post added at 03:16 PM ---------- Previous post was at 03:11 PM ----------
Any updates? My country has no official service either. Right now I'm stuck with a phone that can't make or receive any phones. Camera won't record videos. Can't play back any videos and won't reproduce no sounds at at all... So basically a color Kindle ...I bet Kindles do more at this stage
Click to expand...
Click to collapse
PM'd

Update: I contacted Google's authorised repairers.
Carphone Warehouse will fix the issue for the extortionate price of £169.99 (over half the price of a new one) & "SBE" have effectively said that they will not attempt repairs on devices that are outside of their warranty period, so basically, they won't fix Pixels at all (as they don't fix in-warranty devices).

Update #2:
After contacting Google again to say that their repairers wouldn't repair the device/repair it for a reasonable price, the support agent said the phone may still be in warranty & organised an RMA - the phone was returned to Google & replaced with a "refurbished" warranty version, which actually looks brand new! The even better news is that the phone isn't locked to EE, so a custom rom is being dumped on it as I type this!

bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
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Hello, pixel user from Malaysia here.
May i acquire his contact details as well? With the taobao store link too.
This will definitely fix the microphone problem right?

Since this thread was started, a lot has happened in the Pixel world including a lawsuit over this very issue.
Can anyone else confirm that replacing the Audio Codec (Qualcomm WCD9335) will fix the microphone issue?

orangematter said:
Since this thread was started, a lot has happened in the Pixel world including a lawsuit over this very issue.
Can anyone else confirm that replacing the Audio Codec (Qualcomm WCD9335) will fix the microphone issue?
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I tried to replace the audio codec with a local phone repair shop, it resulted in the phone not powering at all, the guy told me that under the audio codec there is some other lines on the board that were effected during the replacement, since then I'm trying to buy a motherboard to get my phone working again. No luck tho, I bought another pixel already and lost that one, so be careful.

Alaadragonfire said:
I tried to replace the audio codec with a local phone repair shop, it resulted in the phone not powering at all, the guy told me that under the audio codec there is some other lines on the board that were effected during the replacement, since then I'm trying to buy a motherboard to get my phone working again. No luck tho, I bought another pixel already and lost that one, so be careful.
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Thanks for updating the thread with this information. I would prefer not to take a chance if it's not a straight forward repair and will hold out for a cheap and safe way to fix it I guess.

Me Too!
bush911 said:
Yes he does. will pm you his taobao store link and his cell phone number soon. he is at Shenzhen, China.
Click to expand...
Click to collapse
Please may I also have his details - contemplating DIY repairs but for that price I'd rather ship to him