Screen Problem - Galaxy Note 10.1 Q&A, Help & Troubleshooting

Recently I just bought a ClearPlex screen protector for my 16g note. I followed the instructions as followed, only alternative I had was that I ran out of solution that given to me and used a different solution from another screen protector that I didn't like the feeling of previously.
The installation went well, device was turned off, for about 20 minutes as stated, but after a hour of using the tablet. I locked the screen as to put it down, but when I went to unlock the screen to check my email, my fingers were not recognized at all. I tried locking and unlocking to see if it was just a hiccup or not but still no response. I took the screen protector off, thinking that may be the culprit, still nothing.The only odd thing is the S pen still works and it's still recognized with on the screen (with the screen protector on as well) but my fingers are not.
Has this happened to anyone else or just me?
Btw, the tablet is stock, was thinking about rooting it tomorrow.

WTF You use liquid screenprotector ?
This might change the electric field for finger recognition

Yes I did. The two previous protectors I had on applied fine but the S-pen didn't feel right on it so I took them off.
This one had the same installation and worked fine, but as soon as I locked the tab later after using it for a while. It stopped recognizing my fingers.
Another thing. My brother has the note as well, and installed the screen protector the same way and he has no problems what so ever.

Related

G1 dev phone screen does not respond amost 70% of time

i purchased g1 from ebay, right from day1 the screen does not respond properly in fact most of the times. i need to reset soft one to at least g1 working. i upgraded to jesusfrake adp1.1 but issue is same. looks like a s/w bug or problem as if it were a h/w problem it would not have worked at all. if iam lucky it works like a charm but stops responding once i get some sms/email alert or install any app from market. can someone help here!!
Have you already tried reflashing the firmware? If not, do that. Otherwise, why don't you contact the person you bought the phone from. It sounds like it may be a hardware problem which might be why that person was selling it.
i did flash everything from bootloader to firmware to rooting. but problem remains same...it works for 5 minutes and again screen stops responding but trackball is active....right now iam on latest JF formware..
is anyone facing a simillar problem??? any work arounds....
Sometimes my home screen goes completely blank on me and seems nonresponsive for about 30 seconds. Can be pretty annoying. It seems to happen when I'm switching from an app to the home screen.
Contact HTC directly and ask for an exchange or something. All G1's have been out for less than a year and so they should be covered by warranty.
I put a new screen protector on my G1. I noticed that it had a bad reaction with the touch and I took it off. After I took it off, my touch screen got much worse. It was very jumpy and unuseable. There was a practically invisible film on the screen (couldn't even really feel it. I took a little bit of soap on a lint free cloth and wiped the screen down and let it sit for just a minute (to soak any residue) and wiped away. My screen worked perfect after that.
I was ready to call in for a replacement.
could it be a bug as if it were a hardware problem it would prevent touch screen responding at all!!!
i downgraded to rc 30 and rooted the phone, now its working like a charm!! strange though.......

Digitalizer not working

Last night I was going to bed and tried to set up an alarm for the morning after. I then noticed that my PDA doesn't respond to touches. Everything else works just fine. There are some ripples on the screen and they can be noticed if you view it at a low angle. Here's how it looks:
As a new user I'm not allowed to post a link so here is the image address-> img694.imageshack.us/i/csc0717.jpg
The devise hasn't been abuse in any way. It hasn't been exposed to high nor too low temperatures(outside yesterday evening was around -2 ~ -3 degrees Celsius). Although I think that the short call I made(less than 10 seconds) couldn't have been enough to let the cold damage it. After and before that it has been in my trousers pocket.
Can anyone tell me what could have done this?
P.S. Digitizer - my mistake
Can't tell you what is the problem with your device but if it's digitizer you can get a cheap one here http://www.dealextreme.com/details.dx/sku.32150
it's just you have to wait a few weeks for it to come (at least I had to with some other things I bought on DX)
and I didn't buy this digitiser so I can't tell you more about it.
Hi!
have you put the screen protector on it anytime recently? If so, remove it and try again. I had this also once - bought and screen protector from the local HTC dealer, put it on (done it always so it wasn't the first time) and after a while I had the same problem as you. I did everyhting, hard resets, put a new ROM on..nothing. I also noticed the "oily spots" so I was frustrated. Finally I removed the protector and all of the sudden everything worked again.
I then bought a new protector and put it on very gently, I almost didn't push the portector on the screen and it works again. Still don't know if it was just a bad protector or what ws wrong. Try it..much simpler and easier than to go for a new digitizer.
[email protected]
The last time I've put a new one was November and to be honest I didn't expect it to last this long... after all a six-pack cost about $4
Can't try it now though cause the device is still in warranty and I returned in the shop for repair. I'm going to phone the guys there and inform them and I hope it works, cause they said that the problem is from the OS and reinstalling it will fix the problem. Don't think that it'll help but after giving it to them it's their problem to fix it I just want it working and if possible - faster
P.S. Did your digitizer stopped working at all or you'd have to push really hard to respond?
I have the same problem, I heated the screen with a air blower and the screen started responding. I don t think it is a permanent repair but at least it saves the day. This is my first day of repair so I don't know how long it will last.
End of april I tried extreme heat and cold on the screen and all of a sudden it started responding again. I still have that oily look on the lcd but it is working properly for almost 2 months now. (Just a quick update) (In the meantime I ordered spare LCD to replace it next time it stops responding)

[Q] TF101 Screen won't turn on

Hi everyone, this is my first post here. Thanks in advance for any help that you folks can provide.
I've had the TF101 for about six months now, and it's been fine. I was using it yesterday on the train and all was good, but when I got home and took it out of my bag it didn't seem to start up. I thought it might have been a battery issue, so I let it charge overnight. Tried starting it up this morning and I got the same results. So I started looking in to other issues.
The tablet is definitely starting, adb will recognize it in its list of devices, and if I plug it in to my tv or desktop monitor w/ HDMI, I can see and interact w/ the Transformer UI (of course this is kind of painful since I have to do some guessing about where to put my fingers).
I had rooted it using rebound821's scripts and directions here, so tried an unroot to see if that was the problem. I ended up with the same results.
Does anyone here have any insights as to what the problem may be? I'm hoping to avoid sending it back to ASUS, so I'm fine w/ opening it up to look for loose cables.
So I thought that brightness might be the problem. Maybe it was set to 0 and I just wasn't seeing anything on my screen. Sadly, that doesn't seem to be the case.
I tried setting brightness at the path below to to 0, 50, 100.
/sys/devices/platform/pwm-backlight/backlight/pwm-backlight/brightness
Still no luck.
Has anyone encountered anything remotely similar to this (even if similar is just a dead screen)?
There have been others with dead screens reporting what you are, at least I have read a few reports, I think they just had to get them RMA'd, I don't recall anyone 'fixing' a dead screen, especially if you still have adb and touch working then the screen itself and backlight seem to have broken completely- some have reported the backlight dying and thinking the screen was broken, but it was just the backlight (I guess in bright light they could see pixels working, but couldn't make out what was on the screen without the backlight). I still think they had to get it repaired either by Asus or by someone who was capable of doing internal repairs with replacement parts..sorry for your luck
Looks like I'll have to send it back. I took it into the brightest light I could find and couldn't see anything at all. Guess it's the screen and maybe the backlight too. I'm pretty disappointed this happened, the only thing I can think of is that the bag I had it in was hanging from the chair in front of me on the train and it was swaying a little, and that shouldn't be enough to dislodge a connection. Either that or just some freak hardware failure. Still, I guess it's not that common of an occurrence. Thanks for the reply, I'll slink off and try to get in touch w/ Asus now.
I have experience same
My TF101 broke in the same way, screen blank. Conected to tv I`ve got image digital touch work. I shut down my TF101 normaly and screen never go back to live again. Tablet was in a protective bag (when I trave by car), just no reason for not working ( no problem at screen, previously, screen perfect - no dead pixels)
Did you guys get this resolved? I had the EXACT same thing happen yesterday. Was working just fine. Put it in its sleeve, into a protective case, into a briefcase, got home and dead.
HDMI works. I tried to call Asus but they say i'm out of warranty.
Thanks in advance.
Must be something wrong with the connections that it decays over time. I've had mine since October last year and its been fine except for today when I brought it home it wouldn't work.
I was able to fix it though. I held it vertically with the bottom edge down and tapped it firmly on my desk a couple of times. The screen came back on. There is a strong possibility that this will happen again and my tap fix won't work, but it's working at the moment
Asus Transformer screen
elementalfire23 said:
Must be something wrong with the connections that it decays over time. I've had mine since October last year and its been fine except for today when I brought it home it wouldn't work.
I was able to fix it though. I held it vertically with the bottom edge down and tapped it firmly on my desk a couple of times. The screen came back on. There is a strong possibility that this will happen again and my tap fix won't work, but it's working at the moment
Click to expand...
Click to collapse
I had exactly the same problem discussed in this thread. I was also able to bring the screen of my TF101G to life by tapping it firmly on my desk with the bottom edge. It works for now. But it is certainly disconcerting to know that some connection in this rather expensive gadget are loose and all this can happen again. I guess I will not carry my transformer around any more - just leave it at home...
spokey said:
My TF101 broke in the same way, screen blank. Conected to tv I`ve got image digital touch work. I shut down my TF101 normaly and screen never go back to live again. Tablet was in a protective bag (when I trave by car), just no reason for not working ( no problem at screen, previously, screen perfect - no dead pixels)
Click to expand...
Click to collapse
Same problem here had my unlocked bootloader tf101 for awhile now, one of the first ones out... had a great life gave it to my girl when i got the transformer prime and the screen just went out yesterday, still goes in apx mode and still recognized by computer, screen just straight up died, think it's too late for a manufacture warranty, maybe ill look but think it's gonna be no dice... sucks obviously something in the design to make this happen to so many of them...
My TF101 appears to have a dead screen. I am rooted and running Revolver Custom Rom. When connected to my pc, I am able to recognize my device. My screen will not turn on so I cannot use recovery to go back to stock. I am set up to use ADB, however, I am not very knowledgable with ADB. I am convinced I have a bad screen and I am still under warranty. Is there a way to return the TF101 back to stock using ADB? If anyone can point me in the right direction, I can probably figure it out. Otherwise, I may just try and replace my screen and see how that works out. Thanks for the help.
My backlight died on Tuesday. Similar situation of working in the morning, headed into work with it in my bag, no brutal knocks or anything but one jolt just must of finished it off after a year and 2 weeks abuse (yes 2 weeks out of warrenty).
Going to attempt to take it apart this afternoon and play with the ribbon cable as reseating it has solved quite a few peoples problems.
Woo! It worked! Very happy chappy.
Sent from my SK17i using Tapatalk 2
Same thing happened too me, first time i sent it to service, but last time i opened it myself and pushed the connector for the screen thightly in place.. worked nicely
Sent from my Transformer TF101 using xda app-developers app
Screen goes derp
I don't know if I have the same problem or not.
Backstory: I own a Transformer TF101 that I got for my birthday from my girlfriend. It was meant for travel and bs'ing around at home. Took it into work and quickly realized that I could use this for work. That went over so well that the rest of the office became intrigued. Once these came on sale on groupon, the office manager went all in on 10. These are all refurbished transformers with docks.
They have all been handed out and I now have a transformer for home and work. Kind of nice...but I do a lot of site observation so using my personal transformer was a risk that I had to take all on my own (survived a 5' fall off of a parapet wall already).
The problem: From the first 5 minutes that I had the thing, the transformer screen went blank. I opened up google play to download a few apps that I could use for work. Scrolling down I saw some choppyness which I considered the processor/memory having issues loading everything on the screen. Before I knew it - boom blank screen. Rebooted and the loading screen stays on for 2 seconds before the screen goes blank. I can tell it's working because it plays a sound at start up. I can also tell the screen is lit up (it's like it's showing a grey screen because it can't show true black colors). If I hit the power button again it goes completely black. I hit the power button again and the screen flashes to the lock screen and immediately goes blank again. I could do this over and over and over again.
Anybody having the same problem? It's refurbished....I'm guessing apparently I got the dud.
I ran into pretty much the same problem. One morning, the tablet screen would just not turn on. Sometimes, it came on and immediately shutdown, but it is still on the "On" mode. Hit the power button again will bring it to the off mode. Toggle it one more time, sometimes, will turn on the screen a off again. I was able to get it back to work with a factory restore. However, it has the following problems.
1) As soon as I adjust the brightness, the screen will go off again. And there is nothing I can do to bring it back except another factory restore.
2) The screen will flicker (and sometimes produces some clicking sound) when charging with the screen on.
Looks like my TF101 is having same issue, screen gone off suddenly (hdmi shows up in TV fine)...I am going give a try on reseating the cable hoping it resolves the issue.
leonpr, is there some tips/things I have to make sure before attempting this. I found a guide here and another youtube video on this issue as a reference...
Thanks..
Screen won't turn on unless factory reset "fix"
My girlfriend has an ASUS TF101. If the brightness goes up to 60%, the screen is blanked (no backlight either) and the only way to get it to turn back on again is to hard reset. This coincidentally happened at the same time as an update from ASUS. After lots of Googling it does not appear to be related. I was hoping it was and installed several custom ROMS which all experienced the same issue.
As a temporary work around, until I get the guts & the money to be able to replace her tablet if I break it, I found and installed AutomateIt. I set a trigger so that when the screen is turned off, the brightness is set to 50%.
Why trigger when the screen is off instead of when the screen hits above 59%? If you have this same problem, hold the brightness and go all the way until the screen blanks and then still holding your finger on the screen, move it all the way to the left and you will notice that the screen did not come back on. Press the power button once to turn it off and then again to turn it on and you will see the screen at the lowest brightness setting.
So, with the trigger in place, if you accidentally (or one of your rotten kids intentionally:angel raises the brightness above the threshold, simply press the power once to turn off the screen and then press it again to turn the screen on.
Just a note, I ended up installing AutomateIt Pro, Available for $1.60 from the Play Market. The free version works fine, but my girlfriend has been struggling with this issue for a couple of months and after so many hard resets, the little app is more than worth the money.
Have you tried Power + Volume Down for 15 seconds, and then leaving it alone for one minute? It will cold boot. Try that and it may work. Just saying; Hope it will help
Sorry for the necro-bump but here's the actual solution.
Problem: The video cable inside the Transformer comes loose and just needs to be pushed back in.
I can't post a link since I don't have 10 posts yet so just search youtube for the following key words:
blank or no display issue on the asus transformer - fix
The user who posted the video is DoCWaSaBe
Tokyudo said:
Sorry for the necro-bump but here's the actual solution.
Problem: The video cable inside the Transformer comes loose and just needs to be pushed back in.
I can't post a link since I don't have 10 posts yet so just search youtube for the following key words:
blank or no display issue on the asus transformer - fix
The user who posted the video is DoCWaSaBe
Click to expand...
Click to collapse
Just fixed my blank display problem on a TF101 which is well out of warranty. Here is the link. I found the connector loose after dropping my TF101.
Thanks!
Fix lasted for a few days, now backlight dead, tried all cables again. No joy . I hate intermittent faults so ordered a Samsung Galaxy TabPRO 10.1.

[Q] Should I use stock when I take this for repair?

For a few months my phone has had a problem where the screen will take control of itself or become unresponsive, it's not the phone being slow, because hardware keys respond perfectly. Scrubbing the screen with a Lysol wipe helps sometimes, but I'd rather just have the problem taken care of (it seems like it's caused by fingerprints on the screen, which isn't a problem on any of my friends' SKs and initially wasn't on mine either).
Anyway, when I take my SK to T-Mo, should I flash a ROM that at least looks stock for warranty purposes or will they not care?
If I do need to go to stock, how would I go about doing that? As far as I remember, I've never taken a backup in recovery and never ODIN'ed (stupid, I know), so I've no idea what to do. I can flash ROMs perfectly fine, but going back to stock is a mind-boggler for me (disabling Voodoo, etc).
Thanks
Mine always does this.
1. The optical trackpad detects the sunlight, strong indoor lights, etc, as movement and causes spurious scrolling.
2. Water on the screen or a finger just outside the boarder of the screen causes the touchscreen to get confused and either not respond or move on its own.
3. The touchscreen driver is prone to crashing. About half the times I want to answer a call or something, I need to toggle the screen off and on with the power button before it'll work.
None of this is because the hardware has broken. 1 is due to a bad design, 2 is inherent to touchscreens of this type, and 3 is just bad programming.
Ha! I have to do #3 all the time. Glad to know it's not just me. Ridiculous.
Also FYI, #1 never happens to me. I see people here curse that damn sensor all the time, but I have never had mine move randomly in sunlight, and it generally works pretty well for me as arrow-keys.
I also do #3 all the time, and have had problems with the optical trackpad in the past (I've since disabled it).
What the problem appeared to be was that my fingers are oily or something, explaining why wiping the screen excessively was useful. I passed on taking it to the T-Mobile store and instead ordered screen protectors from Amazon. No problems since I applied one.
Has anyone else encountered this, or is this a unique problem? I got through nearly a year without having this problem, so maybe something went wonky in the screen. Anyway, problem fixed
DJTiCTAK said:
I also do #3 all the time, and have had problems with the optical trackpad in the past (I've since disabled it).
What the problem appeared to be was that my fingers are oily or something, explaining why wiping the screen excessively was useful. I passed on taking it to the T-Mobile store and instead ordered screen protectors from Amazon. No problems since I applied one.
Has anyone else encountered this, or is this a unique problem? I got through nearly a year without having this problem, so maybe something went wonky in the screen. Anyway, problem fixed
Click to expand...
Click to collapse
Happens all the time to my sidekick. Screen protectors did work tho
Sent from my SGH-T839 using Tapatalk 2

Fingerprint sensor issue

A bit of a strange issue. The fingerprint sensor has been working 100% without issue since getting the phone.
I let the kids use my phone for an hour to watch cartoons. After that it started not recognising my finger. I cleaned the glass, removed the case, re created the fingerprint profiles. I made a mistake and tried an OTA update, which then had to fully reset the phone, but that's another issue.
I am using a tempered glass protector. I took it off for 1 day to see if that made a difference and not really. Even being extremely careful after 1 day there were tiny scratches on the screen.
Wondering if anyone else has had an issue like this. I did reload it with the latest Miui 12 stable, but made no difference. Not sure if the kids were pressing it constantly, but no signs of damage.
It will vibrate and attempt to recognise my finger, but just fails. Then the next time it may work, but intermittent and really annoying.
I have found that it seems to work better when out of a case for some reason. Maybe the sides of the case resting on the glass.
Overall I think this is a great phone. Shame about no development happening. As I use it debloated with MicroG it means I can't do ota updates.
I'm considering getting a Galaxy, Oneplus or Pixel phone. Until the possibility of more development happens if ever
We've had ours for about 3-4 days now and I have found the FPS to be crap out-of-the-box. Exactly the same issues as you, and with just the default screen protector on it. Sometimes it works fine at first attempt, at other times I have no choice but to enter the PIN to unlock.
I made the mistake of letting my kids use the phone again a few days ago. After that the fingerprint sensor would sometimes not be detected. The phone randomly won't switch on and have to hold down power for about a minute then it turns on. Very annoying, but doesn't happen all the time. Did it almost all weekend, then today it's working almost fine.
Did test in TWRP and didn't have the same issue. So making me think it's either software or fingerprint sensor related, causing the issue.
Still think the phone is great and there's not really another phone on the market I'd prefer at the moment, just need some custom rom support. A work friend has a Note 8 and his will be 50% battery while this is still about 85% or so
Same
birleytweet said:
A bit of a strange issue. The fingerprint sensor has been working 100% without issue since getting the phone.
I let the kids use my phone for an hour to watch cartoons. After that it started not recognising my finger. I cleaned the glass, removed the case, re created the fingerprint profiles. I made a mistake and tried an OTA update, which then had to fully reset the phone, but that's another issue.
I am using a tempered glass protector. I took it off for 1 day to see if that made a difference and not really. Even being extremely careful after 1 day there were tiny scratches on the screen.
Wondering if anyone else has had an issue like this. I did reload it with the latest Miui 12 stable, but made no difference. Not sure if the kids were pressing it constantly, but no signs of damage.
It will vibrate and attempt to recognise my finger, but just fails. Then the next time it may work, but intermittent and really annoying.
I have found that it seems to work better when out of a case for some reason. Maybe the sides of the case resting on the glass.
Overall I think this is a great phone. Shame about no development happening. As I use it debloated with MicroG it means I can't do ota updates.
I'm considering getting a Galaxy, Oneplus or Pixel phone. Until the possibility of more development happens if ever
Click to expand...
Click to collapse
I have the same issue since I got the phone, the fingerprint sensor is ****, I opted to unlock it via bluetooth by recognizing my smartwatch.
Hydrate or moisturize your fingers/thumbs
Much faster accuracy unlock speed
Try to Change the Glass Protector
Your using alcohol based hand sanitizer, these remove moisture from the hands making them dry. Just put some lotion you'll have much better response.
What game were your children playing on phone?
Have you looked at their fingers?
I don't like on screen fingerprint sensors. Maybe too much pressure leads to an issue.
---------- Post added at 12:29 ---------- Previous post was at 12:22 ----------
Potterified said:
We've had ours for about 3-4 days now and I have found the FPS to be crap out-of-the-box. Exactly the same issues as you, and with just the default screen protector on it. Sometimes it works fine at first attempt, at other times I have no choice but to enter the PIN to unlock.
Click to expand...
Click to collapse
Peel off the screen protector, it is bull***t.
Also, I remember to have activated the "show touches" option on developer settings. It was almost unable to recognise fingerprint. Deactivated again.
Hardware fingerprint sensor is always better. :crying:

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