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Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
di11igaf said:
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
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Click to collapse
My salesman told me I had it still too. It wasn't until I got that text about data-pay-per-use that I logged in and checked. You really should login and make sure you still have it.
If you don't call 611, push the issue of getting "a case" opened to get that restored to your line. Customer Care told me that they are no longer allowed to escalate a case to restore unlimited data UNLESS it is on the previous bill.
Just checked my account and I'm still on unlimited data. Thanks for the heads up however.
Sent from my HTC Inspire 4G using XDA App.
I had the same problem doing my upgrade over the phone. I just asked to speak to a supervisor and told her to add the SOC code for the unlimited 4G plan since it already exists in their system. She gave me some fluff about it probably not working, but that she'd try. It worked just fine and my account still showed unlimited data. Long story short, get a supervisor and tell them to add the unlimited 4g SOC code.
Sent from my Desire HD using XDA App
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
Where on the site do you check to see your data plan? Nevermind, found it.
slapnutz said:
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
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Click to collapse
iPrevailed YDG said:
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
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Click to collapse
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Upgraded from a Nexus One at a Costco booth without a hitch. Still have my unlimited data plan.
My data wouldn't work at all when I got home with this phone on Sunday. Somehow my unlimited plan disappeared, and my case is slated to be resolved by 2/25. WHAT?
Totally ridiculous. They assure me any overage charges would be refunded, but I can't say that I trust them. No idea why it takes 11 days to fix something they screwed up on their own.
I guess it is all about having CS or a rep involved. I went online on launch day and ordered mine straight out for 399. I had, and still have the unlimited data plan for 30 a month. So no problems here. I just swapped in my old SIM card, set up the APN and was good to go.
Oh, btw, Speedtest.net on various servers, above 5MBIT down and a little over 1MBIT up. So I guess this HSPDA is working pretty well for me.
homeslice976 said:
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Click to expand...
Click to collapse
Your chances are very good, if you had the unlimited plan on account and it was removed by mistake then you should have no problem getting it put back on. I also work for AT&T.
Still have my unlimited data plan called "GPRS WAP UNLTD DOM - HSDPPB" (Upgraded FROM "GPRS WAP UNLTD DOM - DPPB")
I was also told I have to wait till the 25th to hear about the case that was opened. However I was assured I would get the unlimited back due to I did not give permission to have it removed...uhhh duh? lol
Still have my smart phone personal unlimited.... getting about 5 down and 1.5 up. Can't wait for them to complete that backhaul work here in STL. 5 megs up here i come.
Not surprised that at&greed would try and steal away someone's unlimited.
Don't blame ignorance, I think its on purpose unfortunately.
Sent from my illmatic Inspire 4G / Desire HD
same for me my resolve date is the 23rd.
Im confident I will get it back, but if I dont they lose me as a customer.
t-mobile offers unlimited data throttled after 5gb, I generaly use around 4gb,plus they let you tether without extra bs charge.Im tempted to open a t-mobile acct regardless to see if I like them better.
att dropped the ball big time here, I too think that is is an effort to force people to tiered data.
att fail
i just checked my bill and nothing looks different. im going to call and make sure though tomorrow. been with att for 4+ years. would hate to go to metro pcs and get the same features for 50 bucks..
btw this phone is amazing.. cant wait til root
d00mz said:
Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
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Click to collapse
Same here!
Hey guys I just wanted to ask one question before I actually buy the desire hd. When i got my Tilt 2 one year ago, I told them I didnt want a data plan and they told me it was ok because i have been a customer for 5 years. So question is are they going to force me to get a data plan when i get the desire hd. thanks in advance.
you cannot get it without the data plan, this is ATT's policy now. that said, android OS works much differently, and not having a data plan would probably not work simply because of the way android OS works. you can try it though, curious to hear results...
from what i was told in the past, if you get a cool rep at the store, which i have come across in my area.
You can get them to cancel the data plan after the first month.
epicKA8 said:
from what i was told in the past, if you get a cool rep at the store, which i have come across in my area.
You can get them to cancel the data plan after the first month.
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This is NOT the case anymore. If you get a smartphone on AT&T, you are required to get a dataplan. End Of Story.
If you don't want a data plan, the question you should ask yourself is (unless you have WiFi to connect to all the time) do you really need a smartphone?
epicKA8 said:
from what i was told in the past, if you get a cool rep at the store, which i have come across in my area.
You can get them to cancel the data plan after the first month.
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Click to collapse
Once that person makes their first phone call with their phone, the network registers their IMEI and puts them on the correct data plan.
Nice try though.
The ATT policy aside, because android uses data for so much, I doubt you could even set up the phone unless near WiFi. When out and about away from WiFi, so many parts of the OS reach out for data that it would be very different than what one might realize. It's not like the old windows mobile days where data can just be shut off. But this is why I'm curious to see the results though.
I called att support and they can block data on your line so you never get any data ever, you could turn off data plan that way
Hypnopottamus said:
This is NOT the case anymore. If you get a smartphone on AT&T, you are required to get a dataplan. End Of Story.
If you don't want a data plan, the question you should ask yourself is (unless you have WiFi to connect to all the time) do you really need a smartphone?
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Click to collapse
really? i was told this when i got my phone from my guy who works at the store. you sign up, the must, but after teh first month they can remove it.
Sportsguy15 said:
Once that person makes their first phone call with their phone, the network registers their IMEI and puts them on the correct data plan.
Nice try though.
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Click to collapse
only if you don't unlock it
epicKA8 said:
really? i was told this when i got my phone from my guy who works at the store. you sign up, the must, but after teh first month they can remove it.
only if you don't unlock it
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Click to collapse
If you unlock it, what trick is there to fake the imei? I haven't heard of any yet on android and I looked thru the source code and all to try compiling a kernel to do so. Curious what method you know of!
2 things, you can't drop a data plan as far as i know with at&t, they are changing stuff every week right now however trying to get some sort of edge it seems.
I turned on an old tilt this past week for my kid and they no longer require a data plan it seems on older PDA's. It was a ridiculous rule. So i have data blocked on it and he uses the wifi. Finally one tiny issue solved.
More good news.. (remember you get a different answer with every rep)
I was able to turn on the 2gig plan for 25 instead of the normal $30 its been.
And i was told i can turn on a 4 gig plan now for 40 with 250mb roll overs @ 15$ per.
This is news to me ive only seen the 200mb and the 2 gb plan up till now. Tmobi is like 5 gb a month (unlimited) so its nice to see this (since i swear the 4g is eating up data on me)
I've heard from my aunt, who "worked" for att, that if you were grandfathered in, since the old days where you didn't need a Data plan for a Smartphone, you can still get one without a plan. (I remember my first WM Smartphone was bought this way)
You just have to be sure to specify this point, that you are Grandfathered in.
Since she knows this, Her Son, bought a BlackBerry for his daughter, and insisted on no Data plan, the Rep. allowed it because he was Grandfathered in.
I intend to Buy an Inspire, later this week, using my Mom's upgrade; she actually uses a Blackberry, without a Data Plan too! ;D
It should work the same, my dad says we should be Great-Grandfathered in, cause we were there when it was still Cingular and the First $10.00 Unlimited Data Plans came out.
As far as I know it doesn't work that way. You are already grandfathered in because they are allowing you to use a smart phone without data. But as soon as you get a new phone you will automatically be forced to upgrade to a data plan. My wife tried the same thing, she had a blackberry with no data but when she got a new phone they automatically gave her a data plan.
Sent from my Desire HD using XDA App
freekquency said:
2 things, you can't drop a data plan as far as i know with at&t, they are changing stuff every week right now however trying to get some sort of edge it seems.
I turned on an old tilt this past week for my kid and they no longer require a data plan it seems on older PDA's. It was a ridiculous rule. So i have data blocked on it and he uses the wifi. Finally one tiny issue solved.
More good news.. (remember you get a different answer with every rep)
I was able to turn on the 2gig plan for 25 instead of the normal $30 its been.
And i was told i can turn on a 4 gig plan now for 40 with 250mb roll overs @ 15$ per.
This is news to me ive only seen the 200mb and the 2 gb plan up till now. Tmobi is like 5 gb a month (unlimited) so its nice to see this (since i swear the 4g is eating up data on me)
Click to expand...
Click to collapse
where were you able to do this?
aeneas3 said:
where were you able to do this?
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The 2GB data plan has always been $25. The unlimited data plan is $30.
Background:
* I have 2 lines on Family Plan, both with "smartphone exclusion"
* On 1st line, I had Samsung Jack with Medianet Unlimited Plan for 2 years without any problems. Loved the unlimited data for $15 bucks w/ light WIFI and USB tethering, never exceeded 2-3 GB/month.
* On 2nd line, I had a dumb phone
Recently, I upgraded the dumb-phone to Infuse 4G at Best Buy, came home and switched the SIM back into a dumb-phone, called ATT, and had them take the data plan off. I understand that at this point I have lost "smartphone exclusion" on this line because I have upgraded.
Now I took the SIM from my 1st phone (Samsung Jack) and inserted in my Infuse. I used it for happy 3 weeks, no sms from ATT, unlimited data plan stayed on just fine. My billing cycle starts on the 4th; so, today I can see that my unlimited medianet data has been removed, but no data plan has been added (I think smartphone exclusion saved me), but when I look under usage, I can see
Data
GPRS MB WAP/BBRY/ISP 2GB DOM $10.00/1GB ADDL - HSSMTD4O
and then for my data usage, I see:
11.62 MB of 2048 MB
My interpretation is that technically if I wanted to, I could just disable data on my phone, and I wouldn't be forced into a data plan, but they are making sure I can't take advantage of the MediaNet plan either. Any thoughts?
I'm thinking of selling the Infuse and getting a non-ATT smartphone.
Any insightful comments would be appreciated. Please don't bother posting if you don't know what 'smartphone exclusion" is. Or, please don't make a reference to ATT TOC. Thanks!
sumeet909 said:
Background:
* I have 2 lines on Family Plan, both with "smartphone exclusion"
* On 1st line, I had Samsung Jack with Medianet Unlimited Plan for 2 years without any problems. Loved the unlimited data for $15 bucks w/ light WIFI and USB tethering, never exceeded 2-3 GB/month.
* On 2nd line, I had a dumb phone
Recently, I upgraded the dumb-phone to Infuse 4G at Best Buy, came home and switched the SIM back into a dumb-phone, called ATT, and had them take the data plan off. I understand that at this point I have lost "smartphone exclusion" on this line because I have upgraded.
Now I took the SIM from my 1st phone (Samsung Jack) and inserted in my Infuse. I used it for happy 3 weeks, no sms from ATT, unlimited data plan stayed on just fine. My billing cycle starts on the 4th; so, today I can see that my unlimited medianet data has been removed, but no data plan has been added (I think smartphone exclusion saved me), but when I look under usage, I can see
Data
GPRS MB WAP/BBRY/ISP 2GB DOM $10.00/1GB ADDL - HSSMTD4O
and then for my data usage, I see:
11.62 MB of 2048 MB
My interpretation is that technically if I wanted to, I could just disable data on my phone, and I wouldn't be forced into a data plan, but they are making sure I can't take advantage of the MediaNet plan either. Any thoughts?
I'm thinking of selling the Infuse and getting a non-ATT smartphone.
Any insightful comments would be appreciated. Please don't bother posting if you don't know what 'smartphone exclusion" is. Or, please don't make a reference to ATT TOC. Thanks!
Click to expand...
Click to collapse
More than likely eventually they will get you on the Infuse for the regular Smartphone data plan when the system realized the IMEI is from an Infuse.
MisterEdF said:
More than likely eventually they will get you on the Infuse for the regular Smartphone data plan when the system realized the IMEI is from an Infuse.
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Click to collapse
OK, then the remaining option is to get unlimited plan via iPhone 2g route, correct?
I think they could not put me on data plan, but they've put me on some kind of "pay per use" data plan with 2GB/$25 to start of. If I don't use any data, I don't pay anything, but if I use even just 1MB, they charge me $25 that month. Smart move by ATT. So, the medianet option is over.
Unlimited Data Grandfathered
AT&Ts Policy is ,"If they squal loud enough,let them keep their data" I have an Inspire & an Iphone 4 both with 30.00 per month Unlimited Data,Rooted for no Additional Cost for Internet Tethering & Hotspot Use, I came from Blackjack and Palm SMartphones ,said I was leaving for another carrier after I was told I could have a 200mb or 2 gig Data Plan with Overage fees after my Limits were reached,Supervisor was questioned by AT&T Operator and Data was Grandfathered,I have since added a 3rd Line with the Infuse and have Unlimited on that and never even had a 3rd line on the old Plan. SQUEAL LIKE A PIG!!
don't know what smartphone exclusion is but i'm still going to post and ask what is it?
and to my knowledge, when you bought the infuse 4g, the data plan is bounded by the contract for 2 years, how did you tell them to take it off?
Want an unreasonable request granted write the oop.
Sent from my SAMSUNG-SGH-I997 using XDA App
seeing how i am a sales rep with at&t i will chime in with some thoughts to your question... your old medianet plan isn't compatible with the 4g phone vs wap.cingular apn the new 4G android phones use. So for starters with out modification your internet never would have worked without adding new apn's to the phone.
What happened was, you were correct when your said, your line was grandfathered with smartphone exclusion but that was only for the IMEI of the device that code was added to your account with. The second you changed that data device on that line to another data device, I am willing to bet that code was removed from your line as you lost your grandfather clause by changing device type / IMEI. Thus your plan was changed.
What happened was now since you put your other lines sim card in the phone, it also saw the IMEI didn't match the data plan you had. Removed it, and added the standard 2GB 4G phone data plan to your line. It is not pay per use, you are now most likely being charged $25/month for 2GB of data, the next plan down is $15 for 200MB of data per month, the next plan up is $45 for 4GB of data w/mobile hotspot feature.
Unless you go back to your old phone you can not get your old plan back, that is if you can even get that old plan back as it isn't in the system anymore to my knowledge unless you get a rep with grandfathered plan access over the phone.
You maybe able to call and get a lucky rep to get you on a $30 unlimited plan as you had unlimited before, but they will most likely reject it as it was a different phone/data plan type, otherwise it would have carried over as a $30 unlimited plan automatically when the system changed it.
This is just my 2 cents. I hoped this answered your question without getting in to the TOS as you stated lol
Disclaimer: These thoughts are my own, and don't represent those of at&t.
sumeet909 said:
OK, then the remaining option is to get unlimited plan via iPhone 2g route, correct?
I think they could not put me on data plan, but they've put me on some kind of "pay per use" data plan with 2GB/$25 to start of. If I don't use any data, I don't pay anything, but if I use even just 1MB, they charge me $25 that month. Smart move by ATT. So, the medianet option is over.
Click to expand...
Click to collapse
You're not on "pay Per Use" you are on the $25/month 2gig plan unless this is some new secret plan they have. Yes, you probably could do the "iPhone 2G trick
and get unlimited for $30/month.
Hate to be blunt, but you fubared it. The only way to do what you want to is buy an unlocked non att phone with the right gsm radio, and use a feature phone, get the ten dollar unlimited plan, then switch sim to unbranded phone setup apn for att. Not That I've ever done it but a lot of people do. There is also straight talk. 50$a month unlimited everything, but only two of Their phones have the necessary unlocked sim at200$.
CM7, Nightly. Captivate
Vegaslightsss said:
AT&Ts Policy is ,"If they squal loud enough,let them keep their data" I have an Inspire & an Iphone 4 both with 30.00 per month Unlimited Data,Rooted for no Additional Cost for Internet Tethering & Hotspot Use, I came from Blackjack and Palm SMartphones ,said I was leaving for another carrier after I was told I could have a 200mb or 2 gig Data Plan with Overage fees after my Limits were reached,Supervisor was questioned by AT&T Operator and Data was Grandfathered,I have since added a 3rd Line with the Infuse and have Unlimited on that and never even had a 3rd line on the old Plan. SQUEAL LIKE A PIG!!
Click to expand...
Click to collapse
Thanks! I can do this since I am well within the return policy and other 2 lines have no contract.
shadow65781 said:
Hate to be blunt, but you fubared it. The only way to do what you want to is buy an unlocked non att phone with the right gsm radio, and use a feature phone, get the ten dollar unlimited plan, then switch sim to unbranded phone setup apn for att. Not That I've ever done it but a lot of people do. There is also straight talk. 50$a month unlimited everything, but only two of Their phones have the necessary unlocked sim at200$.
CM7, Nightly. Captivate
Click to expand...
Click to collapse
Agreed. Let me ask you another question then, could I ebay the Infuse, buy an unlocked Galaxy S2 (International version), call them and give them IMEI of dumb phone and get the $15 plan? I did mess it up, but I'm within the 30 day return policy window to fix it; just need to find best way out.
AEDan1977 said:
seeing how i am a sales rep with at&t i will chime in with some thoughts to your question... your old medianet plan isn't compatible with the 4g phone vs wap.cingular apn the new 4G android phones use. So for starters with out modification your internet never would have worked without adding new apn's to the phone.
What happened was, you were correct when your said, your line was grandfathered with smartphone exclusion but that was only for the IMEI of the device that code was added to your account with. The second you changed that data device on that line to another data device, I am willing to bet that code was removed from your line as you lost your grandfather clause by changing device type / IMEI. Thus your plan was changed.
What happened was now since you put your other lines sim card in the phone, it also saw the IMEI didn't match the data plan you had. Removed it, and added the standard 2GB 4G phone data plan to your line. It is not pay per use, you are now most likely being charged $25/month for 2GB of data, the next plan down is $15 for 200MB of data per month, the next plan up is $45 for 4GB of data w/mobile hotspot feature.
Unless you go back to your old phone you can not get your old plan back, that is if you can even get that old plan back as it isn't in the system anymore to my knowledge unless you get a rep with grandfathered plan access over the phone.
You maybe able to call and get a lucky rep to get you on a $30 unlimited plan as you had unlimited before, but they will most likely reject it as it was a different phone/data plan type, otherwise it would have carried over as a $30 unlimited plan automatically when the system changed it.
This is just my 2 cents. I hoped this answered your question without getting in to the TOS as you stated lol
Disclaimer: These thoughts are my own, and don't represent those of at&t.
Click to expand...
Click to collapse
Before I started using Infuse, I did Google this APN thingy and I had setup a new APN for Infuse rather than using the default one.
2nd: Actually, "smartphone exclusion" is still there. That is the strange part, but yes, to your point, it doesn't apply after equipment change - this has been mentioned by your co-workers and I understand it now.
I just need to call them and start yelling. Technically I'm within the 30 day return policy (or is it 14?). Plus, other 2 lines are not in contract. Otherwise, T-Mobile, here we come.....
tjy8tim said:
don't know what smartphone exclusion is but i'm still going to post and ask what is it?
and to my knowledge, when you bought the infuse 4g, the data plan is bounded by the contract for 2 years, how did you tell them to take it off?
Click to expand...
Click to collapse
Before Sept 2009, AT&T didn't require data plans w/ smartphones. So, After Sept 4, 2009 they required everyone to buy a data plan w/ smartphone. Customers who owned a smartphone prior to that date, were not required to purchase a smartphone and a feature was added to their accounts called "smartphone exclusion". I owned a Samsung Jack prior to that data. After I got "smartphone exclusion", I added $15 media-net and had it for about 2 years. To preserve that feature, I never upgraded my line; I actually upgraded my sister's line to get a new phone and then switched the SIM cards. Alas, that loophole has been shut. AT&T has a crawler in place that checks this and adds data plans unless you have the same equipment IMEI that you got the smartphone with.
I might need to research if IMEI spoofing is possible/legal. Otherwise, might just buy an unlocked non-ATT smartphone.
Do you have a recommendation for non-ATT smartphone that measures up to Infuse?
sumeet909 said:
Do you have a recommendation for non-ATT smartphone that measures up to Infuse?
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Click to collapse
Galaxy s2 from Europe. Amazon carries it 600 bones and its yours, or you could get a nexus one with att radio, not sure about it but the nexus s might be unbranded.
Read something last night, after nexus s released on att they caught people who bought it prior to release. Forced them to “rip off" data plan.
CM7, Nightly. Captivate
shadow65781 said:
Galaxy s2 from Europe. Amazon carries it 600 bones and its yours, or you could get a nexus one with att radio, not sure about it but the nexus s might be unbranded.
CM7, Nightly. Captivate
Click to expand...
Click to collapse
I'm getting ready to bail out Europe by approx 600. That's quite an amount, but ATT is despicable - the lag and bloatware on Infuse is unacceptable and the data restrictions just kill the experience. God save the Euro, USD are on their way.
sumeet909 said:
I'm getting ready to bail out Europe by approx 600. That's quite an amount, but ATT is despicable - the lag and bloatware on Infuse is unacceptable and the data restrictions just kill the experience. God save the Euro, USD are on their way.
Click to expand...
Click to collapse
Any updates on what you did? Did you just buy the GSII and use your old $15 unlimited plan?
Infuse is on sale on Craigslist. As soon as it is sold, I will use those proceeds to order a European GS2. Strange, it is so difficult to get rid off Android products compared to Apple Snapple. If I don't get good price, I might just end up returning it since I am within 30 day return period. I was hoping to subsidize the GSII cost.
oofie said:
Any updates on what you did? Did you just buy the GSII and use your old $15 unlimited plan?
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Click to collapse
Hi Forum,
My wife bought a Iphone 4 last year with a 200MG/ month data plan. She gave her Iphone to her nephew. She told AT&T that her Iphone was broken. She has been using my old Samsung Vibrant with no issue from AT&T, for several months now. I got her a used Infuse yesterday and was using data. AT&T sniffed it and sent a text message.
( Did you know an eligible data plan is required for your 4G Smartphone? Pls call 611 to select a plan and establish your 4G data connection today.)
Do any one know what AT&T will do if she continue to use the Infuse?
Thank you in advance for your opinions, and knowledge!
They are going to add the data plan to your account. You have a choice currentley between 200mb/$15 @ overage rate of 200mb/$15, or 2gb/$25 @ overage rate 1gb/$10. if you dont call and choose a plan they will stick you with the 2gb/$25 rate.
Thanks!
So the options are pay more for data or back to the Vibrant! Do you think calling them and explain the situation would change anything?
Romeo20 said:
So the options are pay more for data or back to the Vibrant! Do you think calling them and explain the situation would change anything?
Click to expand...
Click to collapse
Call them until you get a rep that does what you want. That usually does it, haha. I'm sure this situation could be no exception.
Sent from my SAMSUNG-SGH-I997 using xda premium
You can try calling and yelling all you want, theres always that small chance you may get sombody to bend a rule for you. However it is at&t's policy that with all smartphones you are required to have a data plan, so understand you are on the losing side of the battle and can only HOPE sombody bends the rule for you to allow you to continue with no data plan.
She has data plan, 200 mg/ per month for $15. AT&T want her to have 4G data plan.
Romeo20 said:
She has data plan, 200 mg/ per month for $15. AT&T want her to have 4G data plan.
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well than your just on the wrong 200mb/$15 plan, pricing is same for 3g/4g devcies the feature code is just different. call and get it fixed so they dont change you to the $25 plan or somthing stupid
Thank you all!
I resolve the issue with AT&T. After over 30 minutes on the phone, AT&T rep said that I need to provide the SIM and IME number of the Infuse. The data plan is still the same which is 200 Mg/ month for $15. As first, AT&T tried to hook a new 2G data plan. I did not complaint or yell; in fact, I was very polite. I stated that the Vibrant was not getting Voice mail notification, and that my wife hardly use the 200 MG that she has per month. Anyhow, a bit of patience and gratitude seem to do it, this time!
Tomdg07 said:
You can try calling and yelling all you want, theres always that small chance you may get sombody to bend a rule for you. However it is at&t's policy that with all smartphones you are required to have a data plan, so understand you are on the losing side of the battle and can only HOPE sombody bends the rule for you to allow you to continue with no data plan.
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Back when I got my HTC Tilt I had a very annoying situation with them. At the time of contract signing I was told I had to have a data plan. 3 months later on a night I was not even around my phone I had a $200 data charge for megabytes upon megabytes of transfer charges. Complained to high heaven, and had ALL data service cut to my line.
Fast forward to this past Sept, got online to upgrade our two phones. Well it seems I got lucky and got an Infuse WITHOUT any data plan. Kind of annoying I have someone trying to text my photos...wink wink, that I can not receive. However our other phone AT&T was kind enough to automatically add the data plan (most expensive one of course) without indicating this. Only when we got the October bill that I saw this. *** I just hate these mobile carriers with a passion. Been years of bend over and take it up the arse with this fools. Actually had AT&T try to change terms AFTER a contract was signed.
Honestly folks, with these phones how having Google Voice, we have actually talked about saying FU to ALL carriers and just using the internet. Yeah, so I cant call when I am driving...dont want to talk then anyways. Just anything I could do to give these **** the finger.
i wouldn't imagine they can do anything if you didnt buy the phone on contract. but if you are on an iphone unlimited plan they might try like hell to get you off of it.
ssa2204 said:
Actually had AT&T try to change terms AFTER a contract was signed.
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Are you referring to the terms and cinditions YOU signed, which actually state subject to change at any time without giving notice?
I also want to remind you, you can also leave att at any time
Sent from my SAMSUNG-SGH-I997 using xda premium
If you buy your smartphone outright, paid full price, they can not make you buy a data plan.
But, you then "can not" use your phone to access the internet or e-mail unless on WiFi. Or they can/will force a data plan on you.
Texting and MMS are part of the Phone plan not data.
Truckerglenn said:
If you buy your smartphone outright, paid full price, they can not make you buy a data plan.
But, you then "can not" use your phone to access the internet or e-mail unless on WiFi. Or they can/will force a data plan on you.
Texting and MMS are part of the Phone plan not data.
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unless you have smartphone exclusion, get a dumb phone, put the infuse on that sim card and turn off data.
If u are in contract with att and you buy a phone out of contract u are still required to have a data plan as long as its on an active acct.
Sent from my SAMSUNG-SGH-I997 using xda premium
FIX !!!
1. Get a.dummy phone put sim card in it and have att put your number on that phone
2. Have them remove data on that phone
3. Hang up with att
4. turn OFF DATA on the infuse(long press power button and turn mobile data off)
also delete att APN
5 enjoy your phone with out att adding data plan on your phone and still use wifi
Ive been using this method for years. Cheers
Justinfedor said:
If u are in contract with att and you buy a phone out of contract u are still required to have a data plan as long as its on an active acct.
Sent from my SAMSUNG-SGH-I997 using xda premium
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not if you have smart phone exclusion. my brother uses my old captivate without mms or data on att. only if you lose smart phone exclusion do they force it on you, so if you have a number that never had a data plan you are good, if you had a data plan and got rid of it and bought another phone you need to change phone numbers and sign a new contract to get smartphone exclusion. also how many people are using iphone unlimited plans and arent forced to upgrade to a 4g plan? only people who are suspected of tethering are forced to change.
Dani897 said:
not if you have smart phone exclusion. my brother uses my old captivate without mms or data on att. only if you lose smart phone exclusion do they force it on you, so if you have a number that never had a data plan you are good, if you had a data plan and got rid of it and bought another phone you need to change phone numbers and sign a new contract to get smartphone exclusion. also how many people are using iphone unlimited plans and arent forced to upgrade to a 4g plan? only people who are suspected of tethering are forced to change.
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The smartphone exclusion is being removed if someone has it on the acct and upgrades to a diff phone and data plan. So make sure he doesnt get data added on it
Sent from my SAMSUNG-SGH-I997 using xda premium
I tryed to change the 3G to a 4G plan (switch from Captivate to Infuse) online.
This did not work right away and so I started a chat with an ATT representative and it was taken care of in no time!
I am jsut wondering, if ya'll ain't got no datat plan. What do you use your smartphone for?
timf79 said:
I tryed to change the 3G to a 4G plan (switch from Captivate to Infuse) online.
This did not work right away and so I started a chat with an ATT representative and it was taken care of in no time!
I am jsut wondering, if ya'll ain't got no datat plan. What do you use your smartphone for?
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Media player and phone. Before I got my unlimited data plan, I didn't have much of a need for a data plan as I was always on campus using their wifi.
Romeo20 said:
I resolve the issue with AT&T. After over 30 minutes on the phone, AT&T rep said that I need to provide the SIM and IME number of the Infuse. The data plan is still the same which is 200 Mg/ month for $15. As first, AT&T tried to hook a new 2G data plan. I did not complaint or yell; in fact, I was very polite. I stated that the Vibrant was not getting Voice mail notification, and that my wife hardly use the 200 MG that she has per month. Anyhow, a bit of patience and gratitude seem to do it, this time!
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In case anyone comes here with the same question.. I started off with the 2 gig plan a year and a half after they canceled the unlimited plan. Popped my SIM card into the original iPhone set it up in iTunes and 20 minutes later had the unlimited data plan. Popped my SIM card in later that day and get that text every month. Just don't call or mention it. Hint: They don't really care.
Alright guys, there is still a plan code for unlimited hotspot for our 4G phones that WILL also change your plan to unlimited data. Keep in mind some reps will NOT know this and some might have to search up the feature code. BARE WITH THEM AND DONT BE **** HEADS BECAUSE THEY WILL LOG THE ACCOUNT WITH NOTES AND YOU WILL BE OUT OF LUCK. If the rep tells you they cant do anything or cant find anything simply be polite, hang up then call back.
After you find someone who has added this plan then go to your my Verizon and remove the unlimited hotspot feature. You will be left behind with unlimited data for $30.
This is all based on the rep you speak too, it works for some and it doesnt work for others. Just be patient.
Credits: http://forum.xda-developers.com/showthread.php?t=1361086&page=1
Just did this i am going to hold out and keep it for a month and see who gets busted. If people do get busted i will just keep it with my discount it is costing 24 dollars if you go over 1.001 gig it basically pays for it self on the 30 dollar double your gig plan. Hurry up i am sure that loophole will come to an end shortly.
Sent from my ADR6425LVW using xda premium
Just did this too but I had to call back cause the first girl didn't know anything really lol my "my Verizon" widget says i have unlimited lol
Yeah but if you add the Unlimited 4G hotspot plan on, doesnt that already replace your current data plan with that unlimited 4G hotspot plan? And therefore, you will already have unlimited data?
hmmm.. wondering if this will work for those of us that pay just $20/month for 300MB....
Just did this and it worked. Great tip.
Everyone should jump on this.
sent from my Droid Charge via Tapatalk
Terrigno said:
Just did this and it worked. Great tip.
Everyone should jump on this.
sent from my Droid Charge via Tapatalk
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Took a little for the app to update but it worked still says unlimited and the hotspot is indeed off. Wow lol good ****
Thanks so much! I have to have hotspot and don't want to worry about being throttled. I was paying $50 for the 6gb with hotspot. Called in and asked for the "4g hotspot" plan like the post said. I also saw it under features on account management but it didn't actually say "unlimited". The rep didn't seem to know about it. Once he found it he said it was a November promotion but since it was only December 2nd he'd see if he could get it done for me. Sure enough. Came back and said he got it approved. Now have unlimited data on phone and hotspot for 1 cent less a month. Thanks! I guess I could always remove the hotspot and retain the data plan but I'm fine for now. Interestingly enough. My old data with hotspot was all within the data section. Now I just see unlimited data for $30 in the data section. Then the 4G hotspot feature is found in the "features" section. So I don't see the problem in dropping the hotspot plan and keeping the unlimited data whenever I want. They aren't tied together like my old data plan was.
Sent from my SCH-I510 using xda premium
YAYS!
I did this yesterday. Took three tries until I got a rep that would help me do it. Here's hoping it lasts/doesn't cause problems! I wouldn't think it would but you never know with these carriers. They are evil!
I wonder how long this is going to work? I'm switching to Verizon within the next month or so
Sent From my Verizon powered Evo 4G!
Thanks OP for linking back to the instructions. Thanks to others for guidance also. I just called and it worked no problem on first call. I joined Verizon exactly 1 month ago so no chance of grandfathering for me.
My exact steps(about a 5-10 minute process):
1- *611
2- option 4
3- spoke "add a feature"
4- enter password
5- spoke to an outgoing customer service lady
6- told her, exact words: "I want add the unlimited 4G hotspot feature to my plan"
7- 1 min later it was done. She told me I would now have unlimited data vs. the 4 gigs I had.
8- hung up, refreshed "My Verizon Data" widget and it was unlimited!!
9- logged into My Verizon, change features under plan, removed 4g hotspot($30.00 add-on)
10- unlimited data for $29.99 remains on my plan
11- SUCCESS!!!
5 tries...success. Watchout cause they accidentally put "global 4G data 50mb" for 30.00 per month...had to call to get removed but only took a second. Let's hope they don't go back and change it
Sent from my DROID RAZR using xda premium
This just worked for me on the second try with my wife's phone. Not only did it work, but she didn't even put the hotspot on the phone, just made it unlimited data
Sent from my SCH-I510 using Tapatalk
It works!!!
Just upgraded 2 phones on our family plan. Actually went right to unlimited data, without the hotspot thing, from our existing 4 GB double data plan. Took several tries, but once you hit the right rep. they do it in like 2 minutes.
Nevermind the last part of my last part. The 4g hotspot wasn't showing up on the my Verizon app, but when I logged into the site it was there so I have to take it off. Also when I did this I found out that apparently I'm over paying on my family plan shared minutes by $20
Sent from my SCH-I510 using Tapatalk
Glad it worked guys!
As soon as my charge is fixed I'm doing this. yusssssss
Worked for me this morning on my first call, however he did put me on hold for 10 minutes. I did not have to cancel the hotspot online because it automatically cancelled my previous data pack and says "unlimited data / email access". Widget does indicate unlimited! Does anybody else know if I leave it like that will it charge me twice for data? I tried to find my regular 2gb data pack but it wasn't there anymore. And when I went to "change features" it said the my data pack ( that I just added) was not available anymore and if I deleted or changed it I would not get it back..... interesting!! Thanks ForeverSupra I'm Stoked!!
justin251 said:
As soon as my charge is fixed I'm doing this. yusssssss
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Why not try it now? You don't have to have a working phone for them to change your plan.
Joelpatrick said:
Why not try it now? You don't have to have a working phone for them to change your plan.
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My droid x is still on my plan because the charge couldn't activate due to no MEID.
I'm trying to fix it incase dude on ebay stiffs me. Otherwise phone works perfect.