HTC Sensation 4G crashing randonly [logcat log attached] - HTC Sensation

First of all, let me tell you, I have tried all the available solutions posted on this forum, including:
http://forum.xda-developers.com/showthread.php?t=1622683
http://forum.xda-developers.com/showthread.php?t=1610232
http://forum.xda-developers.com/showthread.php?t=1622683
But none of the solutions works, I have even tried using different ROMS (Stock ROM, CM7, and currently running ARHD for TMOUS 1.2)
I have already tried factory reset, clearing dalvik cache, battery stats using super wipe script.
Basically, My problem description is same as described in the above links,
"my phone would randomly turn off, sometimes it would be while in the middle of a phone call, and sometimes while playing a game. After it would turn off, sometimes it would automatically turn back on and sometimes I would have to hit the power button to turn it back on"
It crashes randomly, (but I am thinking it's not so random, I am thinking it crashes when I try to use any app that uses GPS like Google maps, facebook (checkin), camera(for geo-tagging a photo), etc. So I tried to reproduce this while logging using adb logcat and voila, it happens every time i use google maps for more than half a minute.
I have attached logcat output file, I tried to analyse it a little, but I am no expert in it,
So If someone can have a look at it, it would be really great. Let me know if you need any more details of the ROM/FW/KERNEL/anything else.
I disconnected the phone from PC as soon as it showed white screen with HTC logo, so that you will have a reference point to know when restart actually happened.

har****_ps said:
First of all, let me tell you, I have tried all the available solutions posted on this forum, including:
http://forum.xda-developers.com/showthread.php?t=1622683
http://forum.xda-developers.com/showthread.php?t=1610232
http://forum.xda-developers.com/showthread.php?t=1622683
But none of the solutions works, I have even tried using different ROMS (Stock ROM, CM7, and currently running ARHD for TMOUS 1.2)
I have already tried factory reset, clearing dalvik cache, battery stats using super wipe script.
Basically, My problem description is same as described in the above links,
"my phone would randomly turn off, sometimes it would be while in the middle of a phone call, and sometimes while playing a game. After it would turn off, sometimes it would automatically turn back on and sometimes I would have to hit the power button to turn it back on"
It crashes randomly, (but I am thinking it's not so random, I am thinking it crashes when I try to use any app that uses GPS like Google maps, facebook (checkin), camera(for geo-tagging a photo), etc. So I tried to reproduce this while logging using adb logcat and voila, it happens every time i use google maps for more than half a minute.
I have attached logcat output file, I tried to analyse it a little, but I am no expert in it,
So If someone can have a look at it, it would be really great. Let me know if you need any more details of the ROM/FW/KERNEL/anything else.
I disconnected the phone from PC as soon as it showed white screen with HTC logo, so that you will have a reference point to know when restart actually happened.
Click to expand...
Click to collapse
Heyyy you are not alone !!!
it seems like i have the exact problem
after i updated maps to the latest version
Whenever i use Maps the phone crashes after sometime and restarts !
I ve been using CM9 and I never had this problem before
If someone knows please help us !

Same here guys, updated Google Maps and when in Google Maps phone crashes! Any solutions anybody?

if it is crashing due to google maps then the problem is indeed because of latest update of google maps (6.10.0) just revert back to the previous version of it ...there is a thread for this check it
EDIT: thread here

Found this on T-Mobile website
http://support.t-mobile.com/docs/DOC-4703
It says,
Symptoms
When using maps or navigation, device crashes or restarts
What happens and why
The newest version of Google Maps currently causes a conflict with the HTC Sensation 4G, which can result in the device software crashing, freezing, or restarting while using Maps or Navigation.
Click to expand...
Click to collapse
So, the solutions is to rollback to Google maps 6.3.0
If you had installed an update from google play, then you can uninstall that update by Settings->APPS->Maps->uninstall updates.
But, if you are using custom ROM like me, (i'm using ARHD latest ROM), you have to download and install the APK,
And here's where you can get the APK to install this version of google maps
http://www.iapktop.com/google-maps-6-3-0.html
You can find out more information and latest update on this issue on google groups, this issue has been identified by google and currently working on a fix:
https://productforums.google.com/forum/#!category-topic/maps/1woL2YtTbZo
har****_ps said:
First of all, let me tell you, I have tried all the available solutions posted on this forum, including:
http://forum.xda-developers.com/showthread.php?t=1622683
http://forum.xda-developers.com/showthread.php?t=1610232
http://forum.xda-developers.com/showthread.php?t=1622683
But none of the solutions works, I have even tried using different ROMS (Stock ROM, CM7, and currently running ARHD for TMOUS 1.2)
I have already tried factory reset, clearing dalvik cache, battery stats using super wipe script.
Basically, My problem description is same as described in the above links,
"my phone would randomly turn off, sometimes it would be while in the middle of a phone call, and sometimes while playing a game. After it would turn off, sometimes it would automatically turn back on and sometimes I would have to hit the power button to turn it back on"
It crashes randomly, (but I am thinking it's not so random, I am thinking it crashes when I try to use any app that uses GPS like Google maps, facebook (checkin), camera(for geo-tagging a photo), etc. So I tried to reproduce this while logging using adb logcat and voila, it happens every time i use google maps for more than half a minute.
I have attached logcat output file, I tried to analyse it a little, but I am no expert in it,
So If someone can have a look at it, it would be really great. Let me know if you need any more details of the ROM/FW/KERNEL/anything else.
I disconnected the phone from PC as soon as it showed white screen with HTC logo, so that you will have a reference point to know when restart actually happened.
Click to expand...
Click to collapse

Related

market download not starting problem

I know there's a lot of topics about this issue,
but I really haven't found a fix for it.
All of a sudden, a couple of days ago, anything I try to download off Market doesn't start, it just says "Download starting..." and hangs like that.
I am using wireless connection and I have used only wifi since I got the phone.
Problem occurred (maybe) as a result of these events:
- I have upgraded to the new radio (6.35) and SPL
- I have installed new radio ROM and used new google account to sign in (account2(at)gmail.com)
- I have downgraded radio and SPL
- I have returned to my old ROM by using nandroid restore (and in that ROM I have been using my first google account - account1(at)gmail.com)
So you can here see that the problem occurred after switching radios and switching gmail accounts.
Does anybody have any clue about how to fix this?
To repeat, I cannot download anything off the Market, download just hangs forever.
I had also faced some issues with market downloads.
For me it shows downloading.... for a long time but eventually it gets downloaded.
Wait time is also not fixed. Sometimes it gets downloaded immediately and sometimes it takes hours.
Problems with WIFI
It happened to me.
You should turn off WIFI wait for few seconds and enable WIFI again.
For me it worked.
Also see :
http://www.google.com/support/forum/p/Android+Market/thread?tid=57b5e3efa7477b50&hl=en
Thanks for the answers, but unfortunately, I haven't had any luck with fixing the problem...
And the Google Talk fix isn't working (signing in on google talk fixes problem to some people, and downloads start immediately)
A poster in the Amon_RA Donut Rom thread commented that he tweaked with the APN settings and that worked. He did not elaborate. You can check that thread and maybe PM him. I forgot who he was.

[Q] Play Store App Updating Problem & Time Issues

Hi all,
I have a TMOUS Sensation 4G. I was on stock rom then I switched to OrDroid 9.0, but I'm experiencing the same problems.
1) Whenever I try to "update all" in Google Play under my apps, the first app will download, but the subsequent ones won't. It will just keep on showing "downloading" but doesn't actually download. Canceling the current download sometimes works; the next download would sometimes start. This problem seems to be worse on Wifi, but it happens sometimes with 4G as well.
I tried clearing the app data and cache for Google Play but that didn't seem to help.
2) When I'm on Wifi (especially when I'm at work), the system time just slows; sometimes it can be 6-10 minutes behind the actual time. My setting is always on auto-update time. Anyone know why this happens?
Thanks!
Delete play store, clear cache reboot download again and re try, I never use auto update as I'm the one who decides when and where also if I'm going to update
Changes in permissions I dislike and updates that there are many complaints about don't get in
so as you can see I always allow others to check the updates work for me (like you )
Tbo I've no idea on the wifi time issue, try asetting the time correctly and drop the auto update and see
UPdate - there is a differnt post about the time issue and the reply indicates that it may have something to do with overclocking - if you do that so read the copy paste below it may help
It happened to me when I was using the badass governor, even though I was connected to cell.
Switching to ondemand did the trick for me
Thanks for the reply, johnerz. However, I do not have anything on auto-update. I'll try deleting the Play store and see what happens I guess ... just thought it was weird that the same problem persists even on different roms.
As for the time issue, I'm using ondemand as well so I guess my issue is different?

GPS not working

I recently flashed Revolt Rom (LOVE IT) with Gapps and everything went well. It takes a little getting use too only because some processes can take a while like on a reboot for example anyway, for whatever reason my gps is not working now. I tried flashing agps patches but they all fail, I tried gps fix, and that did nothing. All of the gps apps on the playstore do nothing to solve my issue. The location cannot get a fix and just keeps flashing if it does get a fix it is for a few minutes and the navigation does not work. If I go to list preview the correct directions are there but the turn by turn will just hang not sure what to do. Does anyone have any suggestions?
+1, mine used to be good a few months ago. But now, it is driving me crazy.
Lebrunj1 said:
I recently flashed Revolt Rom (LOVE IT) with Gapps and everything went well. It takes a little getting use too only because some processes can take a while like on a reboot for example anyway, for whatever reason my gps is not working now. I tried flashing agps patches but they all fail, I tried gps fix, and that did nothing. All of the gps apps on the playstore do nothing to solve my issue. The location cannot get a fix and just keeps flashing if it does get a fix it is for a few minutes and the navigation does not work. If I go to list preview the correct directions are there but the turn by turn will just hang not sure what to do. Does anyone have any suggestions?
Click to expand...
Click to collapse
Wipe data, cache, dalvik and check if google apps are allowed to use gps in location settings.
AGPS patch actually makes my GPS slower as it normally works fast.
lingowistico said:
Wipe data, cache, dalvik and check if google apps are allowed to use gps in location settings.
AGPS patch actually makes my GPS slower as it normally works fast.
Click to expand...
Click to collapse
Thanks for the suggestion, unfortunately I did as you suggested and still gps is stuck searching. Hopefully there is a fix out there somewhere
Lebrunj1 said:
Thanks for the suggestion, unfortunately I did as you suggested and still gps is stuck searching. Hopefully there is a fix out there somewhere
Click to expand...
Click to collapse
Try different roms, try wiping system partition and flash roms. I had this issue too, with and without google apps permission. It was really weird and no one could help me not even Samsung's bs "tech support", they would just tell me "it's a USA phone and it's GPS isn't supposed to work in europe (axxholes!).. What did help me was trying out all of the official touch wiz roms until suddenly an AT&T GB rom "made" it work. Made in quotation marks since I really have no idea of what the issue was or what solved it, since then it's been working flawlessly with all kinds of roms..
As crazy as it sounds that makes the most sense out of everything that i have tried and heard

Strange Bluetooth issue

Since I got my phone on release day and I haven't been able to use it to make calls in my 2012 mazdaspeed3. My other phones have worked fine so I thought I needed a software update on my radio. Well everything is up to date and that didn't fix it.
The problem is when I make or receive a phone call the Bluetooth will connect and disconnect every 5-10 seconds. This makes it impossible to talk on the phone.
So I have tried stock roms, sense based roms, and all the CM based roms and they all did the same thing. Yesterday I was trying to figure it out so I sat in my car in the garage and the phone was in a constant connect disconnect loop. During this time I was disabling apps and services hoping to stop it when all of a sudden I turned off WiFi and it stopped. I then called my wife and had a 10 min conversation with no problems. So I now run a tasker profile that when Bluetooth connects it turns off WiFi so I can make calls. The problem is I have a nexus 7 dash mounted and I use the WiFi hotspot to run apps.
So after all that, does this sound like a hardware issue or a software issue? Should I return my phone for an exchange? Thanks for the help
Sent from my HTC6525LVW using Tapatalk
smalltownbird said:
Since I got my phone on release day and I haven't been able to use it to make calls in my 2012 mazdaspeed3. My other phones have worked fine so I thought I needed a software update on my radio. Well everything is up to date and that didn't fix it.
The problem is when I make or receive a phone call the Bluetooth will connect and disconnect every 5-10 seconds. This makes it impossible to talk on the phone.
So I have tried stock roms, sense based roms, and all the CM based roms and they all did the same thing. Yesterday I was trying to figure it out so I sat in my car in the garage and the phone was in a constant connect disconnect loop. During this time I was disabling apps and services hoping to stop it when all of a sudden I turned off WiFi and it stopped. I then called my wife and had a 10 min conversation with no problems. So I now run a tasker profile that when Bluetooth connects it turns off WiFi so I can make calls. The problem is I have a nexus 7 dash mounted and I use the WiFi hotspot to run apps.
So after all that, does this sound like a hardware issue or a software issue? Should I return my phone for an exchange? Thanks for the help
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Borrow the ole ball and chain's phone and see if it acts the same way.
Tried it. It works fine in my car, she has an S4. My phone also does the same in her car...
Sent from my HTC6525LVW using Tapatalk
Sounds like u need to swap it out for a replacement. Never had an issue unless using custom kernals.
deeznuts said:
Sounds like u need to swap it out for a replacement.
Click to expand...
Click to collapse
^ ^ What he said^ ^
Weird...
My M8 should be here today and I have a 2010 Mazdaspeed3. I hope this isn't an issue with all of them. Although, my MS3 has a long history of it's bluetooth not getting along with HTC phones.
Did you have any issues?
Sent from my HTC6525LVW using Tapatalk
smalltownbird said:
Did you have any issues?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
So far, no. It took me like 20 minutes to get the phone to pair but once that was done it hasn't disconnected at all. I have music constantly streaming through Bluetooth to the car and I've taken a couple calls with no issue.
having the same issue here. My vehicle is a 2013 Ford F150 with Sync.
Worked up until about a day ago .. Now i can't get stock or aosp roms to lock in bluetooth
jdebutts said:
having the same issue here. My vehicle is a 2013 Ford F150 with Sync.
Worked up until about a day ago .. Now i can't get stock or aosp roms to lock in bluetooth
Click to expand...
Click to collapse
Have you tried clearing data and cache in settings?
the Red Viper ROM
I am having the same issue.
It is connecting and disconnecting repeatedly, and it is SUPER annoying because it essentially renders my pebble watch useless.
For a while i was using the Automatic Link (car link) and was getting 'bluetooth share has stopped' errors, but found that when I stopped using the Automatic app it helped a little bit (stopped giving me the 'share has stopped' error), but it still connects and disconnects repeatedly.
The weirdest thing about this is that when I first got this phone I wasn't having this problem, everything was working fine for the first month or so, but it seems to keep getting worse.
I have tried wiping cache, dalvik, fixing permissions, etc. and have not had any luck, but I don't want to do a complete wipe of all my data and lose my text messages, etc. unless ABSOLUTELY NECESSARY, since there are images and things in there that I continually refer to for work, and I have not found that titanium backup restores them very reliably.
Has anybody had any luck with this issue? Could it be a defective device? It seems to me like it should be a software problem because it is not something I was having problems with from the start...
I am very frustrated with this, even more so because I love this phone so much. I have never had a phone that I liked as much as this one, usually the first thing I do is install an AOSP rom, but I even like Sense 6 in some ways. With Nova Launcher's 'OK Google' hotword support this phone is a dream come true... if only the bluetooth worked.
jonkunke said:
I am having the same issue.
It is connecting and disconnecting repeatedly, and it is SUPER annoying because it essentially renders my pebble watch useless.
For a while i was using the Automatic Link (car link) and was getting 'bluetooth share has stopped' errors, but found that when I stopped using the Automatic app it helped a little bit (stopped giving me the 'share has stopped' error), but it still connects and disconnects repeatedly.
The weirdest thing about this is that when I first got this phone I wasn't having this problem, everything was working fine for the first month or so, but it seems to keep getting worse.
I have tried wiping cache, dalvik, fixing permissions, etc. and have not had any luck, but I don't want to do a complete wipe of all my data and lose my text messages, etc. unless ABSOLUTELY NECESSARY, since there are images and things in there that I continually refer to for work, and I have not found that titanium backup restores them very reliably.
Has anybody had any luck with this issue? Could it be a defective device? It seems to me like it should be a software problem because it is not something I was having problems with from the start...
I am very frustrated with this, even more so because I love this phone so much. I have never had a phone that I liked as much as this one, usually the first thing I do is install an AOSP rom, but I even like Sense 6 in some ways. With Nova Launcher's 'OK Google' hotword support this phone is a dream come true... if only the bluetooth worked.
Click to expand...
Click to collapse
Sounds like the common theme may be root for whatever reason. I assume when you first had the phone and it worked that you were not rooted? Possible issue?
Sent from my SM-N900V using Tapatalk
jonkunke said:
I am having the same issue.
It is connecting and disconnecting repeatedly, and it is SUPER annoying because it essentially renders my pebble watch useless.
For a while i was using the Automatic Link (car link) and was getting 'bluetooth share has stopped' errors, but found that when I stopped using the Automatic app it helped a little bit (stopped giving me the 'share has stopped' error), but it still connects and disconnects repeatedly.
The weirdest thing about this is that when I first got this phone I wasn't having this problem, everything was working fine for the first month or so, but it seems to keep getting worse.
I have tried wiping cache, dalvik, fixing permissions, etc. and have not had any luck, but I don't want to do a complete wipe of all my data and lose my text messages, etc. unless ABSOLUTELY NECESSARY, since there are images and things in there that I continually refer to for work, and I have not found that titanium backup restores them very reliably.
Has anybody had any luck with this issue? Could it be a defective device? It seems to me like it should be a software problem because it is not something I was having problems with from the start...
I am very frustrated with this, even more so because I love this phone so much. I have never had a phone that I liked as much as this one, usually the first thing I do is install an AOSP rom, but I even like Sense 6 in some ways. With Nova Launcher's 'OK Google' hotword support this phone is a dream come true... if only the bluetooth worked.
Click to expand...
Click to collapse
you need to let HTC backup app take care of backing up your texts etc...what if you dropped the phone in the toilet tonight or got pushed into a pool?
this app is free...will backup your stuff daily or on demand and will restore email accounts/texts/desktop/apps/blinkfeed settings etc.
http://www.androidfilehost.com/?fid=23329332407589902
install that, backup to the cloud (uses Google drive) and then continue troubleshooting without fear of losing stuff.
Sent from my SM-T320 using Tapatalk

Does anyone have problem with their phones after play service update?

Guys,
My phone started to behave abnormally after updating to may 10th google play services. I constantly lose wifi and my phone gets frozen. I gotta retart it in every hour.
Also whenever i send a location it says "google services are updating" i uninstalled services and it updated itself then problems started again.
When the phone get frozen the heat increases like crazy and the battery depletes itself enermously if i dont restart it.
When i lose wifi i cannot see any other wifi networks in the settings. I lose them all and it appears as if there are no wifi networks.
I also wonder if this could be a battery issue? I will reset to factory settings tonight if noone has an answer to this.
Thanks. I am on aura 2.2 rom the latest version
I am also having an issue with google play services. I am using sport tracking apps and they all show google play services updating.
Do you also get random crashes and freezes? I checked many forums, it is very common among huawei users right now. It has affected many phones and you can find many complaints about it. But google provided no support right now.
I also read that factory resetting is not solving the issue. So i am not gonna waste time on that and wait for a new update.
But i can tell for the first time i regret using a huawei phone. Deeply loving it made me cover its faulty updates but i got tired of restarting the phone hourly
I had the exact same issues you described. Google Street View, Uber, and other apps would display 'google services are updating' and not work at all.
Fixed it by leaving the Google Play Services beta testing channel. I'm now running version 12.6.73 (040400) and all's back to normal.
On the other hand my P20 is still on the beta channel 12.6.73 (040408) and no issues.
There's an ongoing thread about an issue which seems what you're talking and is specific to Huawei phones. My problem related to this, is that I can't logon on Chrome... More details in the link below
https://bugs.chromium.org/p/chromium/issues/detail?id=838576#c38
Hi, on my Mate 9 in my Car with Android Auto, the Google Assistent dont run, and says everytime when i activate it: "There is no stable Internet Connection"
I hope google or Huawai will it correct it
Hello,
Same problems with my Mate 9 MHA-L09
It was said that this bug is reported by many people in Google issue tracker. Lots of Google Maps apps such as Uber and Taxify don't work well. It looks like wide range of Huawei devices is severely impacted by latest Play Services update to version 12.6.73. A good news is Google is working on it.
Two temporary solution for an end-user to try:
1. Clear cache & data of Google Play services
2. Go to Setting - App - Google Play Services, disable it to go back factory version.
Restart the phone and go to Google Play Store to do the update on Google Play Services.
Wonder if this is the same "bug" I've been having trouble with. Sometimes, & I can't nail down how it happens, if I wake up the phone, and it could have been screen off for 5 minutes, all night, 20-30 minutes...no pattern, that after waking it up, tap on anything and it might be 10-20 seconds before it does anything. EVERY app is like that. I thought it might have been with Nova launcher, but that doesn't seem to be it, rebooting the phone appears to "fix it". Just dumped cache on play, stopped, uninstalled, rebooted (play store isn't showing any updates, still at 11.xx). I'll just watch it and see how it act.
By me its help Temporary, Everythings run until the next restart of my phone and my smartwatch must reset to
So far, almost 24 hours later, dumping the storage, stopping, "uninstalling" the play services, and going back to the stock one (11.xx) seems to have cured my "lag". Everything is snappy again.
Can someone confirm that with this issue ongoing you can open events in the Calendar app? If possible from an Exchange account...
Currently I open Calendar, select an event, it opens and immediately closes. So Calendar now is also unusable for me What's going on?
Thanks!
p51d007 said:
Wonder if this is the same "bug" I've been having trouble with. Sometimes, & I can't nail down how it happens, if I wake up the phone, and it could have been screen off for 5 minutes, all night, 20-30 minutes...no pattern, that after waking it up, tap on anything and it might be 10-20 seconds before it does anything. EVERY app is like that. I thought it might have been with Nova launcher, but that doesn't seem to be it, rebooting the phone appears to "fix it". Just dumped cache on play, stopped, uninstalled, rebooted (play store isn't showing any updates, still at 11.xx). I'll just watch it and see how it act.
Click to expand...
Click to collapse
Exact same problem. When did it start?
I am solving the issue by hard resetting, uninstalling play services and when i update sometime later my phone starts losing wifi and battery is getting drained incredibly fast. Something gotta be related wtih the play services but no solution yet
bluecry said:
Exact same problem. When did it start?
Click to expand...
Click to collapse
I started to notice it about a week, after the security patch for my phone (U.S.367, april C567 patch)
It has been fixed I am on beta play services and google.
arminbih said:
It has been fixed I am on beta play services and google.
Click to expand...
Click to collapse
What version?
Governa said:
What version?
Click to expand...
Click to collapse
Yes it has been fixed (sic!) with version 12.6.85 from version 12.6.73. The big errors have been fixed on software such as Uber and Map programmes. Still awaiting to see if the hardware problems are sorted, (my phone would be hot to the touch to the extent that glue on the phone cover would soften and become pliable).
To summarise.... So far so good.
I can confirm, I have upgraded to 12.6.85 earlier today and so far so good.
Clear now
So far, almost a week into the update, no issues on my end with the phone lagging.

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