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i posted this on another website's forum yesterday...sorry for those who read it twice, but i got no responses and am desperate.
so my launch day phone had a bit of an accident last weekend the screen cracked. I was able to get another thunderbolt from someone, was originally a refurb (tag under battery says "remanufactured in Philippines" )
any who I've been using the refurb one for about a week now, no major issues. But now today I can't get LTE at all...I've tried reflashing different radios, going back to sense over CM7...nothing. Put the same sim card in another phone right next to it, LTE.
What else can I do? thanks in advance
Have you installed an app recently that is messing up the phone? Have you checked to see if LTE is active on the phone? *#*#4636#*#* and check your phone info. Could always try flashing another radio.
Why does everyone start flashing radios and performing hard resets on their phones when a signal problem shows up? Wouldn't it be wise to contact Verizon first and make sure it isn't their problem? If you haven't changed anything on your phone, there's a 99% chance that verizon is having an off day.
nothing comes to mind that i would of installed that triggered this.
tried different radios.
called verizon to see what they can do. Looks like I can get a replacement phone shipped out. Now to return to stock. thanks.
djxstream said:
called verizon to see what they can do. Looks like I can get a replacement phone shipped out. Now to return to stock. thanks.
Click to expand...
Click to collapse
I'm surprised the VZW rep didn't tell you that it's because the 4G sim cards are paired with your phone. I tried to swap 2 4G phones on my account in the past and I was told that the 4G cards are associated to the phones and they would need to send me out new 4G sim cards. This was a while ago, so I'm not sure if it's still valid, but I would think that they'd have a way to re-link the sim cards on their end.
Good luck with this.
Yeah just another update thread. Who here is still getting the no sim error after installing the update it is now worse for me! I am more of a reader and not a poster im just curious is there a work around for this like for example has anyone installed a rom and the problem went away?
LIttle Rant: I have had nothing but motorola smartphones Droid X, Droid Bionic, Razr Maxx so I got curious since the S3 is one of the top selling phones to check it out and let me tell you love the phone but getting that stupid error all the time is annoying I picked my s3 up thinking I could make a quick sell on my razr maxx but now im stuck switching back and forth between the S3 and the razr maxx Verizon even sent me a replacement did that help? nope now its been 3 days they have a ticket open so who knows any help would be apprectiated and lets hear your story!
I'm still getting it, even worse than before I installed the new modem (radio). It seems to be more prevalent in areas where it's switching from 4g to 3g and back. If I'm in an area that has a strong 3g or 4g signal, it never gives me that problem. Has to be a Verizon thing or something with the SG3 that can't handle the switching between the two modes, just not sure......
amaury48 said:
I'm still getting it, even worse than before I installed the new modem (radio). It seems to be more prevalent in areas where it's switching from 4g to 3g and back. If I'm in an area that has a strong 3g or 4g signal, it never gives me that problem. Has to be a Verizon thing or something with the SG3 that can't handle the switching between the two modes, just not sure......
Click to expand...
Click to collapse
UPDATE: I can confirm that if I place myself in a particular position in town where my phone will constantly switch between 3g and 4g and I attempt to send SMS messages my phone inevitably drops all data signal and gives me the no sim and no connectivity message.
I haven't been to were I used to get them bad....but I got one in an area yesterday where I generally get a strong 4G single that I had never had the no SIM issue before.
I was not happy.
galaxy. s3. synergy. yadda yadda.
I am getting it all the time at my house sometimes to the point where the phone does not work at all but if I drive down the road phone works flawless no errors even at work no errors im starting to think it might not be the phone it could be there network but for the hell of it lastnight I switched back from my razr maxx at home and the phone worked fine and when I woke up phone was fine im wondering if this only happens when the network is more at peak operation im growing very frustrated with this phone might off it and just use the razr maxx or hope for another update.
jparasita said:
I am getting it all the time at my house sometimes to the point where the phone does not work at all but if I drive down the road phone works flawless no errors even at work no errors im starting to think it might not be the phone it could be there network but for the hell of it lastnight I switched back from my razr maxx at home and the phone worked fine and when I woke up phone was fine im wondering if this only happens when the network is more at peak operation im growing very frustrated with this phone might off it and just use the razr maxx or hope for another update.
Click to expand...
Click to collapse
I had the same situation just moving from one room to another in my house. Yesterday evening I received a text from my neighbor asking if I had noticed we were receiving a 4g signal in our area (we are in a rural area about 12 miles outside of Tallahassee, FL.). Since yesterday I have a solid 4g in my home area so the no sim problem has disappeared. But there are pockets of weak coverage areas on the way to work in town and at the Florida State University where I work and I continue to find small areas where the problem persists. It has to be the SG3's inability to handle the hand-offs between 3g/4g which produce the no sim problem. My Thunderbolt would handle the switching from 3g/4g much better and not produce the no sim error. I'm sure Samsung could remedy this with a software change (at least not display the no sim) when switching service.
I still have the error on 2 phones. Funny thing is it seems that now it is worse on my wifes phone where it was the other way prior to the update.
From reading this thread and similar threads/topics regarding the sim errors with the GS3, I figured I'd post this here. This is confirmed, my friend and I both have a GS3 bought on the same day at the same VZW store. She keeps getting a sim error while I have never gotten one regardless of coverage or 3G/4G switch frequency, I frequently switch from 4G to 3G when on the subway. She went into the store and requested a new sim card, wound up arguing with the rep, according to him there's no possible way the error could be related, she finally got a new card by calling reps at various levels. After doing a factory reset and reprovisioning the internal SD card with the new sim, she has not yet had a sim error with the newest OTA. So it seems many Verizon sim cards aren't necessarily defective, but are improperly configured with the VZW network. This is just an educated guess based off personal experience, hopefully this is helpful to those with frequent sim errors.
Sent from my SCH-I535 using xda app-developers app
Shibby87 said:
From reading this thread and similar threads/topics regarding the sim errors with the GS3, I figured I'd post this here. This is confirmed, my friend and I both have a GS3 bought on the same day at the same VZW store. She keeps getting a sim error while I have never gotten one regardless of coverage or 3G/4G switch frequency, I frequently switch from 4G to 3G when on the subway. She went into the store and requested a new sim card, wound up arguing with the rep, according to him there's no possible way the error could be related, she finally got a new card by calling reps at various levels. After doing a factory reset and reprovisioning the internal SD card with the new sim, she has not yet had a sim error with the newest OTA. So it seems many Verizon sim cards aren't necessarily defective, but are improperly configured with the VZW network. This is just an educated guess based off personal experience, hopefully this is helpful to those with frequent sim errors.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
How do you reprovision the internal SD card with the sim? If you are correct, some people may be able to fix the problem by doing so with their existing sim cards.
eagene said:
How do you reprovision the internal SD card with the sim? If you are correct, some people may be able to fix the problem by doing so with their existing sim cards.
Click to expand...
Click to collapse
I would also LOVE to know how to do this!!! Very frustrated with this!! Hopefully reprovisioning the sim finally works!!
After searching around, I found to reprovision, you need to go to stock and dial this in the dialar, *2767*3855#. My question is,
- Is it def not possible to do this from an AOSP rom?
- When they say "go to stock", can I just flash a TW based rom and do it?
reprovisioning does not work, don't waste your time
ripken204 said:
reprovisioning does not work, don't waste your time
Click to expand...
Click to collapse
Agreed, I have reprovisioned before, to no avail. I thought it might be my SMS client, GO SMS, but I am getting the same NO SIM error with that client that I get with Handcent as well as the stock messaging client.
I called Verizon back today, to note my account that it's still happening, and spoke to them about a replacement phone. (I am already on my second S3 and second SIM) They offered me my choice of Android device, which currently is a bad deal. So I asked them if their deal would hold true once the Note 2 came out, and the nice lady at level 2 support said yes.
So unless this gets fixed prior to the Note 2... a switch is almost inevitable for me.
Dont waste your time doing the reprovision does not work I tried it earlier today.
mdt73 said:
Agreed, I have reprovisioned before, to no avail. I thought it might be my SMS client, GO SMS, but I am getting the same NO SIM error with that client that I get with Handcent as well as the stock messaging client.
I called Verizon back today, to note my account that it's still happening, and spoke to them about a replacement phone. (I am already on my second S3 and second SIM) They offered me my choice of Android device, which currently is a bad deal. So I asked them if their deal would hold true once the Note 2 came out, and the nice lady at level 2 support said yes.
So unless this gets fixed prior to the Note 2... a switch is almost inevitable for me.
Click to expand...
Click to collapse
Interesting...I might be doing the same thing. This issue is beyond frustrating. However, I have not called Verizon about it yet. Mainly because there doesnt seem to be a fix. I dont want a refurb S3 and there currently isnt a valid replacement. Might try the Note 2 if its possible.
dmbfan13 said:
Interesting...I might be doing the same thing. This issue is beyond frustrating. However, I have not called Verizon about it yet. Mainly because there doesnt seem to be a fix. I dont want a refurb S3 and there currently isnt a valid replacement. Might try the Note 2 if its possible.
Click to expand...
Click to collapse
call verizon just so that they can put a note in your account.
vzw put a note on my account and I should be able to just call up and replace my S3 with something new... just have to wait for something good to come out
ripken204 said:
call verizon just so that they can put a note in your account.
vzw put a note on my account and I should be able to just call up and replace my S3 with something new... just have to wait for something good to come out
Click to expand...
Click to collapse
100% agree with Ripken... call them and have them note it in your account. Basically, I am documenting it once per day (it happens more, but calling more than once per day seems redundant) so they see it, but more importantly, I have some ammunition if I finally move to a new phone. Today's call to 2nd level tech support was a bit frustrating to me, as the nice lady said that, in fact, verizon did get a bad batch of SIM cards. When I pointed out that the bad batch must have been sent all over the country, because it's not a localized issue, and there was a software update addressing it... she didn't have a response. We went thru the same rigamarole with the phone... ie pull the battery, read the number on my SIM, read the numbers from my software build, etc. Again, she offered me any Android phone in exchange, which I turned down. But, at the end, she mentioned she was sending this issue up to a different tier of support that (her words) works with Samsung to fix these issues. I kindly asked her to have them address the headphone jack - bluetooth non-coexisistance, which she giggled at but assured me was working as intended.
So, back to waiting for a fix... or an inevitable new phone.
VRLHD Modem
Ok guys try this at your own risk! I might have found a fix looks like there is another modem floatng around called VRALHD I just flashed it in odin and guess what my phone seems to be working good here at home so try this at your own risk!
Download Link:
http://goo.im/devs/invisiblek/i535/modems
also if you google VRALHD modem galaxy s3 something will come up I cant confirm for sure this will help I will report back after some usage between now and tommorow.
Here it is on rootzwiki
http://rootzwiki.com/topic/34053-of...zon-sgs3-sch-i535-odin-or-recovery-flashable/
Guess I had high hopes for that modem does not fix the issues nevermind lol I am hoping when the jellybean update hits with a new modem this will fix the problem the waiting game begins.
Installed the HD modem last night. I have one area at work that I can test it. I'll report back later with my results.
Update: Flashed the HD radio last night (in CWM touch recovery), install went fine. Didn't have an opportunity to check it out till this afternoon when I put myself in a exact known location where I could reproduce the 3g/4g constant hand-off with the "no sim" notification. Sent out 6 text messages and a couple of phone calls with no problem. Either this new radio did the trick for me or it may be coincidental that Verizon has corrected this "dead" area that would produce this problem without fail everyday I was at work. Couldn't tell you for certain. All I know is that it's not happening anymore at this particular location. I used to have the "no sim" "out of area" notifications constantly at my home until just last week when Verizon finally covered this area with a strong 4g service. Only time will tell as I travel thru areas that have weak coverage. It's very obvious that this problem stems from weak coverage areas and the SG3's inability to handle the transfers effectively.
Upon returning home from a business trip, the dreaded NO SIM error started creeping up on my phone again. 2.5 weeks in Salt Lake City, no issue. Back in TN, horrid NO SIM errors abound. I called Verizon tech support today, and he noticed I already exchanged the phone for a new one, along with a new SIM. One thing he mentioned, it looked like I was "roaming" in the system, so he reset some routers (his words) after having me pull the battery and wait a couple of minutes before powering the S3 back up. Sure enough, on the drive home from work, the phone had a NO SIM issue... so I unplugged the battery for the rest of the drive home. Once inside, I plugged the battery back into the phone, everything looked hunky dory, so I went about my business... and sure as s***, the phone gave me another NO SIM. So I contacted Verizon again, and she offered me any Android phone as a replacement. Now, I don't know if you guys have looked at the current line up for Verizon's Android based smartphones, but it's basically the Moto Razr or the Samsung Galaxy S3. I have not found a case that I absolutely love, so I have invested in quite a few so far, plus additional charging cradles, car mounts, etc... frustrating because I love this phone, but I use it for work, so I can't deal with this issue much longer.
If you had to select another phone to replace it, what would you go with? The new RAZR M? (lose NFC, smaller and crappier screen, etc) The RAZR Maxx?
Thanks, in advance.
No other phone on Verizon can touch the S3. Only phone that can be comparable is something that is not out yet.
Then when it comes out, they will tell you it is to new.
[email protected] said:
No other phone on Verizon can touch the S3. Only phone that can be comparable is something that is not out yet.
Then when it comes out, they will tell you it is to new.
Click to expand...
Click to collapse
Might hold out for the Note 2. Testing something currently... wondering if Go SMS is the issue, seeing as the problem seems to creep up with some sort of combination of texting and calls. Will update tomorrow.
Did you apply the latest update? It should have updated automatically OTA, unless you are running custom unlocked rooted whatever ROM. In that case go to dev section and download latest radio and flash it. Should fix that damn no SIM problem.
Sent from my SCH-I535 using Tapatalk 2
fearlesspaula said:
Did you apply the latest update? It should have updated automatically OTA, unless you are running custom unlocked rooted whatever ROM. In that case go to dev section and download latest radio and flash it. Should fix that damn no SIM problem.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Yep, already flashed last week. Tech Support told me tonight they have been fielding calls post patch showing it didn't fix the issue. If they are offering me any android of my choice, they are probably as flustered as I am. Almost went to a Rezound, a step backwards, I know, but I am at wit's end. Will see how the next week goes.
Sorry to hear. Try and hold out for a fix. I came from a rezound, and while I loved my HTC phones, this s3 is great. Too different to compare.
Sent from my SCH-I535 using Tapatalk 2
mdt73 said:
Upon returning home from a business trip, the dreaded NO SIM error started creeping up on my phone again. 2.5 weeks in Salt Lake City, no issue. Back in TN, horrid NO SIM errors abound. I called Verizon tech support today, and he noticed I already exchanged the phone for a new one, along with a new SIM. One thing he mentioned, it looked like I was "roaming" in the system, so he reset some routers (his words) after having me pull the battery and wait a couple of minutes before powering the S3 back up. Sure enough, on the drive home from work, the phone had a NO SIM issue... so I unplugged the battery for the rest of the drive home. Once inside, I plugged the battery back into the phone, everything looked hunky dory, so I went about my business... and sure as s***, the phone gave me another NO SIM. So I contacted Verizon again, and she offered me any Android phone as a replacement. Now, I don't know if you guys have looked at the current line up for Verizon's Android based smartphones, but it's basically the Moto Razr or the Samsung Galaxy S3. I have not found a case that I absolutely love, so I have invested in quite a few so far, plus additional charging cradles, car mounts, etc... frustrating because I love this phone, but I use it for work, so I can't deal with this issue much longer.
If you had to select another phone to replace it, what would you go with? The new RAZR M? (lose NFC, smaller and crappier screen, etc) The RAZR Maxx?
Thanks, in advance.
Click to expand...
Click to collapse
A fix is being pushed out today to address this issue. S3 is bar far the best phone you will find out there...
do you have a source about that?
Verizon is super frustrating. I switched from Sprint and got the Gnex, along with the "mute issue" where all of a sudden your microphone stops working during a call and you have to hang up. I've had the phone replaced and the replacement still does it so they offered me an "early upgrade" if I buy the S3 for $200.00. I did some research and found out about the no sim issue on the S3 so when I called back to tell them I didn't want an S3 they offered a RAZR M at $99.00 :/
I'm really considering breaking my contract with them to get a phone I like that works as it's supposed to.
Ya. This issue is really bugging me. I honestly believe there is a hiccup between the phone and the tower when a text is sent. I noticed at home that when I have wifi connected, and then send a text, the S3 will connect to 4G to send the message. At that point, something triggers in the phone and it loses connectivity with the SIM.
Not that this helps much... I explained it to level 2 support and they kept telling me how it was a new to them issue.
Sent from my big red Samsung Galaxy S3 using XDA Premium.
Droid M is somewhat close. I'd stay with it or wait for the Razr HD
DertyDOH said:
Droid M is somewhat close. I'd stay with it or wait for the Razr HD
Click to expand...
Click to collapse
Hmm, I'll check it out. The M seems a downgrade at this point.
mdt73 said:
Ya. This issue is really bugging me. I honestly believe there is a hiccup between the phone and the tower when a text is sent. I noticed at home that when I have wifi connected, and then send a text, the S3 will connect to 4G to send the message. At that point, something triggers in the phone and it loses connectivity with the SIM.
Not that this helps much... I explained it to level 2 support and they kept telling me how it was a new to them issue.
Sent from my big red Samsung Galaxy S3 using XDA Premium.
Click to expand...
Click to collapse
You're not kidding. I don't know if they REALLY don't know about these issues or they are just lying.
Tier 2 was who was helping me with the replacement phone and when I mentioned the No Sim error they said they had never heard of it and the only problem he's ever seen with an S3 is when a user doesn't turn off their old phone when activating a new phone :/
joe_sun said:
You're not kidding. I don't know if they REALLY don't know about these issues or they are just lying.
Tier 2 was who was helping me with the replacement phone and when I mentioned the No Sim error they said they had never heard of it and the only problem he's ever seen with an S3 is when a user doesn't turn off their old phone when activating a new phone :/
Click to expand...
Click to collapse
Ya, it amazes me that their "level 2" support still tries this excuse. Every time they try this with me, I ask them to tell me what the latest S3 software update addresses, and then the phone gets quiet, followed by excuses and them never hearing about it... even tho Verizon put out a patch to fix the issue.
Keep documenting it, tis the only way it's going to get addressed, or at the very least you will have ammo to get a new phone.
mdt73 said:
Ya, it amazes me that their "level 2" support still tries this excuse. Every time they try this with me, I ask them to tell me what the latest S3 software update addresses, and then the phone gets quiet, followed by excuses and them never hearing about it... even tho Verizon put out a patch to fix the issue.
Keep documenting it, tis the only way it's going to get addressed, or at the very least you will have ammo to get a new phone.
Click to expand...
Click to collapse
I'm sooo close to just paying the etf and switching to a gsm provider.
Sent from my Galaxy Nexus using Tapatalk 2
joe_sun said:
I'm sooo close to just paying the etf and switching to a gsm provider.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Have you tried the new HD modem for S3 yet?
Following guidance from the 2nd level tech after calling tech support, I stopped by the local verizon store today to pick up a new SIM. This is my third SIM, but she assured me there was a bad batch floating around the stores. We'll see... fingers crossed.
mdt73 said:
Following guidance from the 2nd level tech after calling tech support, I stopped by the local verizon store today to pick up a new SIM. This is my third SIM, but she assured me there was a bad batch floating around the stores. We'll see... fingers crossed.
Click to expand...
Click to collapse
A friend of mine had the same issue, we both have the GS3 and live in the same area. She gets constant sim errors while I've never got one and I switch between 3G/4G frequently. She recieved a new sim a few weeks ago and hasn't had an error since. Seems a lot of sims are incorrectly configured with Verizon's network, just an educated guess.
Sent from my SCH-I535 using xda app-developers app
Shibby87 said:
A friend of mine had the same issue, we both have the GS3 and live in the same area. She gets constant sim errors while I've never got one and I switch between 3G/4G frequently. She recieved a new sim a few weeks ago and hasn't had an error since. Seems a lot of sims are incorrectly configured with Verizon's network, just an educated guess.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I am amazed. 24 hours, not a single NO SIM error. Maybe I was un-lucky enough to get two bad SIMs the first time...
mdt73 said:
I am amazed. 24 hours, not a single NO SIM error. Maybe I was un-lucky enough to get two bad SIMs the first time...
Click to expand...
Click to collapse
Still not a single no sim error. I am about 24 hours from saying it was a bad batch of SIM cards... never thought I would say that.
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
SDC_Bolts said:
It is a software bug, Verizon is no longer replacing the phones that this happens on, an update will be coming. Ask this according to a business/ government support agent I talked to yesterday. He said they were no longer swapping out phones, as he took my address to send me a brand new one. He said it was a known issue. Take that for what it is worth.....
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
I know this is a software bug. When I called VZW when I first had the issue the associate told me this. But he also said this issue didn't effect all the devices. He suggested taking it in and swapping the phone for another. I am just frustrated that VZW doesn't have their stuff together because yesterday I was on the phone with another person to check up on the situation since I hadn't heard from them in 5 days. She told me that they had fixed the issue, it was a manufacturing defect and new phones were being shipped out. Sounds like she didn't know what she was talking about because she couldn't ship me a phone, not unlike you situation. However she assured me that the VZW stores were shipped "new" phones with this issue has been fixed. She said to go to the nearest store and swap out the phone again.
I got to the store and they basically told me to piss off. Even though this lady put notes in my account to swap the phone. I just wish VZW would inform all their employees of this issue so they are all on the same page because every VZW employee is saying something different to me and its really starting to piss me off. One employee is saying its a hardware issue the other is saying software. GET IT TOGETHER!
I'm almost to the point where I want to take the phone back entirely.
Sorry just have to vent a little bit. :laugh:
I understand, I really debated on this phone or wait for Z2 (if coming to Verizon), G3,possibly even S5. But decided on build quality of this phone. Buddy at work got his the day after release and has had no problems at all. Only issue with mine is the ERI voice roaming deal, just annoying really. The guy on the phone did mention that newer phones would have the issue resolved but he eluded to it being a software issue and was going to have them send me one of the newer models they had in. Hope you get your situation resolved.
htcdude123 said:
I have been trying to find a solution for this since I activated the phone (Verizon HTC One (M8)) on Friday March 28th.
The phone constantly displays voice roaming notification. It includes the roaming triangle and you cannot swipe it away from the notifications. My only solution is to click the app info and select force close the app. This gets rid of the notification but the roaming icon is still visible above the 4G signal. I have gone to VZW went threw the typical settings changes with an inevitable swap of the phone for a newer device resulting in no success. VZW put in a trouble ticket but i haven't heard back from them and it has been 5 days already. I'm going to be contacting them soon.
For whatever reason the ERI Version is displayed as "not available." To me this seems like a software bug with the radios. They will probably push out an update to patch it but I don't know if I want to wait for it. VZW seems to take forever to push out updates
This seems to be a semi common and known issue by VZW from what I have read on other threads on other forums.
To my knowledge the only solutions have been wiping the partition cache in the recovery and swapping the device for a new phone.
What is everyone else's experience with this? Are there any solutions? Any suggestions?
Thanks in advance all!
Click to expand...
Click to collapse
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
pj1980 said:
I had this issue when I bought the phone on launch day, spent three hours on the phone with tech support and finally swapped phones the next day. Now I see it's a known problem. Verizon feels you aren't charged for voice roaming so it's okay to wait for a fix but it's nuts, I think it will drain your battery a little faster as well.
Click to expand...
Click to collapse
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
htcdude123 said:
pj did the phone swap fix your issue? or do you still have the same problem.
As for the battery it might be drained faster but its an overall astonishing improvement over my Galaxy Nexus I had before the HTC. I would have to charge that 2-3 times a day depending on use. Currently my phone lasts all day. its off the charger from about 5:45 in the morning to 9:30-10 at night and I might have 30-40% battery left at that point.
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I had this very same issue. Troubleshot with all kinds of people. Even used the Sim from my wife's. Same thing. Its the phone/software. Took it back and swapped it and problem solved immediately.
Tech support was unable to contact the phone. Under about->software in settings there was no eri number (all my other phones have 5). It wasn't just voice roam but data roam as well.
Sent from my Nexus 7 using Tapatalk
I am still convinced that this is software related. but this is the latest conversation I had via chat with VZW. She is claiming hardware.
Please excuse my typos I was at work and trying to double task at he same time.
Please hold for a Support Representative to assist you.
Thank you for contacting Verizon Wireless.
Your Chat Session ID is --------------------------.
My name is Lain, how may I assist you?
Lain: Good morning what can I help out with today?
HTCdude 123: I have an on going issue with my phone that needs to be addressed
HTCdude 123: there are notes on my account about the issue that I am having on my htc one m8 with the voice roaming
Lain: Sorry to hear that you've been running into some problems with your phone and voice roaming HTCdude 123, especially with a brand new device like the M8.
HTCdude 123: the last person I talked to wanted me to go to a Verizon store and exchange the device for another. She put notes in my account to make sure they would even though I have already exchanged the phone under the 14 day no hassle but the store wouldn't do anything
HTCdude 123: i want to know why i would be told something from Verizon by one person and another from someone in the store
HTCdude 123: I just want a phone that works
HTCdude 123: before i am forced to keep this phone because it passes its 14 day window
Lain: Thats terrible to hear and certainly not what should have happened! If you are having problems with your phone and you are within the 1st 14 days of having it the store you got it from should have no problems exchanging it for the same type of phone. Can I ask what happened when you went in?
HTCdude 123: i purchased the phone online
HTCdude 123: after getting the phone by mail i activated and had this issue. i called vzw they couldn't fix it and told me to go to a store to exchange it. i went to one store. they exchanged the phone and i still had the same issue. they couldn't do anything so they filed a trouble ticket and said they would get back with me
HTCdude 123: they never did
HTCdude 123: so 5 days later i contacted again asking about the status of the trouble ticket
HTCdude 123: the lady said there was an issue with the phone and it has been addressed all phones shipping out now are fixed. she was going to send me a replacement but there were none to send so she said to go to another store and they should swap the phone out again
Lain: Thanks those are good details to have, though of course an annoying problem to run into with a new phone.
HTCdude 123: i went to another store on my way home from work and the guy i spoke to woulnd exchange the phone because it had already been exchanged once. he told me it was a software update that needed to be addressed
Lain: So the store told you that there was going to be a software update, let me look and see what I can find on this. Can I have a minute or two to see what I can find?
HTCdude 123: yes
Lain: Thanks its appreciated
Lain: Thanks for your patience I'm still looking to see what I can find on any software updates on here
Lain: Thanks for your patience while I was checking on this and I do not show any details about a software update being in the works to resolve this. What I show on here is that we supposed to replace the device which since you are within the 14s of having your phone. I'm uncertain why the store said that they would not replace it for you and I'm sorry that this happened. I would recommend reaching back out to the store and I will note the information on here regarding this to help.
HTCdude 123: and what should happen if the store does the same thing?
HTCdude 123: you are telling me you don't see anything about any roaming issue with this phone?
HTCdude 123: no issue at all with the device?
Lain: The thing is that they shouldn't do so. The direction that we have been provided with on this issue with roaming is that it was a production issue and not software related and that replacing the device needed to resolve this
HTCdude 123: so you know that this is not a software related issue at all. its indeed hardware
Lain: Based off of everything I can see on thats right
HTCdude 123: where do you get your information? shouldn't the stores all have the same information? should Verizon not have pulled all of the old phones off the shelves and put out new phones with the issue resolved?
HTCdude 123: im asking all these questions because the last person i talked to online told me the same thing and the person at the store i went to exchange the phone told me something completely different
Lain: Yes all of our direct stores should have had this information and I wish that I could say why they did not. I'm just sorry that they did not and that you ran into a problem when you went it. I will make certain that all of this is noted on here to help when you go into the store. So long as you are within the 14 days of having this phone they will be able to help replace it.
HTCdude 123: i should be able to replace the phone even though i have replaced it already? because i was told that you can only do that once.
Lain: So long as you are not trying to go to a different model of phone and you are within the 14 day period they should be able to still replace it for you.
HTCdude 123: how can i be certain that they have a fixed models in stock?
Lain: Thats a great question and they should have them. What we have been told is that this problem was linked to a small number of the M8's
HTCdude 123: but the current shipment they have might be part of the batch with the same issue no? will they just keep replacing my phone till they find a good one
Lain: Thats an answer I do not have, though I wish that I did. I would expect at this point that the store should have received additional M8's to use due to this so you should not have to go through multiple replacements from here on this
HTCdude 123: ok. thank you for your time
Lain: Glad to help!
Your chat transcript will be sent to ---------------------.com at the end of your chat.
Lain: Anything else that I can help out with today?
HTCdude 123: no thanks
Issue Temp Fixed
Ok guys, please hit the thanks button if this works for you.
Go to settings->App Manager->All-> scroll down to "Phone"-> click force stop.
It comes back after reboot, but at least its a start!
I would say this issue has now been solved. I ended up getting my phone exchanged again and the issue went away. 3rd time is a charm right? Either way I believe there was an update to the VZW M8 a month or so after its release that addressed this issue.
I just got my 7 Pro all set up a couple hours ago. I'm using Straight Talk with a Verizon SIM and I'm having serious mobile network connection issues. It will connect to 5G/LTE for a few minutes, then it will just disconnect and tell me I don't have service. I have to cycle Airplane Mode and it will connect again for a few minutes before disconnecting again. When it is connected, it has decent reception(around -112 dBm). I've checked my APN settings and they match my old phone(Oneplus 9 Pro), so I don't think that's the issue.
Is anyone else having this issue?
wellkevi01 said:
I just got my 7 Pro all set up a couple hours ago. I'm using Straight Talk with a Verizon SIM and I'm having serious mobile network connection issues. It will connect to 5G/LTE for a few minutes, then it will just disconnect and tell me I don't have service. I have to cycle Airplane Mode and it will connect again for a few minutes before disconnecting again. When it is connected, it has decent reception(around -112 dBm). I've checked my APN settings and they match my old phone(Oneplus 9 Pro), so I don't think that's the issue.
Is anyone else having this issue?
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Sorry to hear that. I'm using Tracfone with a Verizon SIM. Will get the phone tomorrow and will report back if I'm having the same troubles. For what it's worth, I'm not having problems with the Verizon SIM on my Pixel 6 Pro.
Lughnasadh said:
Sorry to hear that. I'm using Tracfone with a Verizon SIM. Will get the phone tomorrow and will report back if I'm having the same troubles. For what it's worth, I'm not having problems with the Verizon SIM on my Pixel 6 Pro.
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I was in a chat with Straight Talk support for a couple hours and I tried everything they suggested, but nothing fixed it. I've now been in a chat with Google support(For nearly 2 hours now) trying to get them to let me exchange mine for a new one.
wellkevi01 said:
I was in a chat with Straight Talk support for a couple hours and I tried everything they suggested, but nothing fixed it. I've now been in a chat with Google support(For nearly 2 hours now) trying to get them to let me exchange mine for a new one.
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Ugh
Not a good start - yuck
I really hope this isn't a common issue like it seemed with the 6 family.
Veiranx said:
I really hope this isn't a common issue like it seemed with the 6 family.
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Click to collapse
I hope so too. In my 2+ hours with Google support, I found that on their end, it's coming up as a Google Fi version, even though my order email and the SKU on the box all show Unlocked. I found that out when I was finally granted an Advanced Exchange RMA and the only version available for me to order was the US-Fi version. Luckily I caught the model number before I clicked the order button.
7 minutes after my first 2 hour and 27 minute support chat, I had to start another 30 minute support chat trying to get them to switch my available replacement to the unlocked version. They told me they will have to contact their team and they'll get back to me within 24-48 hours. I've never been closer to putting my fist though my monitor than tonight....
I caved after saying I wouldn't get the P7P but the trade-in offer was too good to pass up xD. With that said, I have no issues with my connectivity and I'm on Verizon. Signal seems about the same, maybe a bit better in my place which usually sits at -100-110~ dBm. Can't get a solid 5G connection in my building so I just have LTE active to prevent battery drain from trying to connect/seek the 5G signal.
Based in Norway. I have the same issue. Just got my phone , tried 2 operators and 3 sim, same issues i just saw there were an update. I am installing it now (It takes for ever) and will report back
Dixo213 said:
Based in Norway. I have the same issue. Just got my phone , tried 2 operators and 3 sim, same issues i just saw there were an update. I am installing it now (It takes for ever) and will report back
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72MB update downloaded and after 1 hour, only 50 % done... hhhmmm must be upgrading the tensor chip lol...
This is NOT good! Mine is supposed to delivered today but not until 7 PM at the latest. Using Mint currently which uses T-Mobile. I do not really care about 5G as I think it doesn't add much over LTE but I still expect a phone that costs nearly a grand to WORK as advertised...PERIOD. I have no qualms about sending it back for a full refund if necessary!
Looks like someone on Reddit had the same issue as well. Looking like it could be a pretty widely reported issue as the day progresses. Hopefully a software problem, but definitely one that should have been caught.
Someone wrote as well that after the update , problem was gone...
GREAT NEWS: The update fixed my issue it looks like! Update was slow and took over one hour...
Dixo213 said:
GREAT NEWS: The update fixed my issue it looks like! Update was slow and took over one hour...
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That's awesome. I wish it would have fixed mine.. Google canceled my first RMA this morning, but I'm still waiting for them to process my new RMA request, so they can send me the link to order the proper unlocked replacement phone.
Basically spent all day on this... received my phone from Best Buy
Did a xfer of all my data from one phone to the other
Once the phone was ready to rock and roll i swapped my sim to find there was an issue
Spent some time on the internet to find out there is an issue and a possible software update is the fix
Spent over an hour getting the software update complete to find out this fixed nothing
Local Best Buy locations near me dont have the phone in stock
They said next week is when they will have more in stock for a swap
So frustrating....
I had this issue, took the update, and it's fixed.
My 7 Pro came from Best Buy as well. Using a Tello MVNO SIM that runs on the T-Mobile network. So far, so good.
EDIT: I should mention that it's LTE only unfortunately because Tello is still suffering from an issue that boots their customers from the network if we connect to 5G SA and the Pixel has no way to turn that off as far as I can tell unlike my OnePlus 9 that had a dev option for it. Fortunately T-Mobile has excellent LTE here so I don't really miss 5G.
No mobile issues with mine on Fi.
I installed the security patch first thing, though, so I can't really say if there were issues pre-patch.
I am so happy now!!
Anubis366 said:
Basically spent all day on this... received my phone from Best Buy
Did a xfer of all my data from one phone to the other
Once the phone was ready to rock and roll i swapped my sim to find there was an issue
Spent some time on the internet to find out there is an issue and a possible software update is the fix
Spent over an hour getting the software update complete to find out this fixed nothing
Local Best Buy locations near me dont have the phone in stock
They said next week is when they will have more in stock for a swap
So frustrating....
Click to expand...
Click to collapse
When issue is fixed as mentioned but i figured out that the update failed twice without notifying me anything. I removed the simcard prior to the update and it got stucked. The update seemed to be stucked at about 60-70%- I paused it wait a bit then Black screen... So i decided to switch off the phone, reinsert the SIM and proceeded with the update without touching the phone. After over one hour, i got the message to reboot. Not sure if that help anybody.
Dixo213 said:
I am so happy now!!
When issue is fixed as mentioned but i figured out that the update failed twice without notifying me anything. I removed the simcard prior to the update and it got stucked. The update seemed to be stucked at about 60-70%- I paused it wait a bit then Black screen... So i decided to switch off the phone, reinsert the SIM and proceeded with the update without touching the phone. After over one hour, i got the message to reboot. Not sure if that help anybody.
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Yeah my update did complete and took a while to do so and I even checked this morning to see if there is any new updates but none sofar yet or even new comments stating to try something new. Sofar has been an expensive paperweight.