Related
I'll copy/paste from my issue on Google's tracker:
I have an Asus EEE Pad Transformer (TF101) with the latest update: HRI66.US_epad-8.2.3.13-20110511
When visiting the Market, I am only presented with Free apps in the Featured section of each category.
I can search for, and find, paid apps. However I cannot purchase them. It returns the following error: The item you were attempting to purchase could not be found.
I am able to purchase some of the apps with my Phone. I can either go to the web based market and purchase them for my T-Mobile HTC Vision, or I can do it on the phone itself. Then I can install those apps in my Asus Transformer.
However, I can't do this workaround with Honeycomb-only applications because I cannot buy them on the phone first.
I'm located in Puerto Rico. I talked to the guy that makes Reddita, and he said that his apps is setup to be available everywhere
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Click to collapse
Anyone else have a similar issue? If so, please star my issue on Google's tracker: http://code.google.com/p/android/issues/detail?id=16845&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars
Screenshots:
First
Second
I'm still not sure if it's a location based problem or if it's related to something else. Like I said above, the guy from Reddita says that his app is configured to not discriminate by country. Also, he says that he has sold the app to other Transformer users before.
i was able to purchase apps the last time I checked which was after the 8.2.3.9 update
klau1 said:
i was able to purchase apps the last time I checked which was after the 8.2.3.9 update
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Are you located in the states?
canada, should it make a difference? in google?
klau1 said:
canada, should it make a difference? in google?
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Click to collapse
I would hope not. Unfortunately, so far my theory points towards a location restriction specific to Honeycomb devices.
No problems on my Transformer but a while back I had problems buying from my Adam. I went into my Google checkout account settings and just reentered the same credit card info and saved it. I was able to buy apps after that.
XL2001 said:
No problems on my Transformer but a while back I had problems buying from my Adam. I went into my Google checkout account settings and just reentered the same credit card info and saved it. I was able to buy apps after that.
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Click to collapse
Thanks for the tip. Tried that (and adding a completely different CC) and it didn't work.
I can however buy apps for my other two devices (G2 and Nexus S).
I bought my Asus Transformer TF101 from Hong Kong, now live in Malaysia, both Malaysia and Hong Kong are in the list that can buy apps, but appear that i'm same with you.
Just can view apps, appear "The item that you request are not found" bla bla...
Free apps can be use. no problem, btw, i have a Motorola Xoom with me too, same issues. Sad.... duh....
somehow my android phone can purchase apps, i turn to my web page android market, and i noticed that, due to i have 5 device registered to my google account, i can buy apps for my phones, but not for my device that dont have "CARRIER" bound with it. This makes our wifi only device cant purchase apps.
i have mailed google about this issues, but nothing yet, dissapointed, hopes anyone get some solutions. thanks.
Market Enabler, available on the Android Market. Buy the paid version for better features.
I had the problem that I couldn't purchase apps that were offered in a different currency than US$ with my AmEx. I had to use a different credit card (VISA) and then it worked.
I have the same problem, it started yesterday. I'm from Puerto Rico.
Suddenly, the quantity of available apps is much less... I can't find Adobe apps, Angry Birds games, Taptu, none of the Google apps!!
When I go to "My Apps" it only shows those installed apps that are still available to search on the market, but the others are not (even if they are currently installed, were installed before)
If I enable the Hotspot on the HTC EVO and connect the TF to it via WiFi, after re-opening the market, it can see all apps as before, including those in "My Apps" section. This happens because the IP provided by Sprint is USA based. Also, if the TF gets connected to the local router, then the market apps availability gets downgraded again...
So, this appear to be a location based issue... but, how it's possible that all those high profile apps that were available just days ago now are not? I did a factory reset today for troubleshooting... and now can't install Adobe Flash and those apps mentioned above
hotelmode said:
Market Enabler, available on the Android Market. Buy the paid version for better features.
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Click to collapse
Ya, market enabler, but, i have to get rooted, superuser, busybox in order to use that, right?
I would love just to only get rooted and continuing receive Asus OTA updates, can i?
I check and i found the is no way, please help.
Hi (Cant purchase apps in market)
Helo I am also from Puerto Rico Im currently using Samsung Galaxy i9000 (International version) Im currently facing with this error since some time now. I been looking on net since long ago day and night and nothing just crap and no answer from google. I tried froyo gingerbread and iCS version from Teamhacksung and nothing. I tried market enabler (both versions in market) i can see paid apps just well I can download the free apps just fine but in paid apps *the item you were attempting to purchase could not be found* Im getting piss off already before was working just fine.
Looking extensively on net i found this video http://forum.xda-developers.com/newreply.php?do=newreply&noquote=1&p=13888035 ---->error sorry http://www.youtube.com/watch?v=xDZtQWt_8TQ
Sorry is not in English but the guy is using something called Gae proxy that seems an alternative that let you buy the apps. Anyway, for me this no worked I tried several times and still it no let me buy the app or just the market no open. I tried via wifi/data plan (3g) and nothing. I did test with pal he has hero and career from usa and he can buy just fine. I tried with my boss who has Captive and Xoom both failed in market with the same error.
This is very disappointed situation that is taking too much already. I have several friends and ppl I know dropping android just because of that. If i keep having it I will do the same or keep forced to get pirated apps wich i no want.
Still waiting for any fix or google response.....
English not my primary language.
Market Enabler won't work on WiFi tablets
babyken said:
Ya, market enabler, but, i have to get rooted, superuser, busybox in order to use that, right?
I would love just to only get rooted and continuing receive Asus OTA updates, can i?
I check and i found the is no way, please help.
Click to expand...
Click to collapse
I can assure you that even if you're rooted and running non-stock ROM, Market Enabler will not help if you're on a wifi-only tablet. I've been trying to find a solution to this problem since the day I got my WiFi-only Transformer but to no avail. Without any development or hacking knowledge whatsoever, there's only so much that I can try.
What I've found out though is this. The wifi-only version appears to track your location differently than the 3G version such that Market Enabler won't work. I have tried VPN (either direct on device or sharing a VPN connection over WIFI, if that makes a difference at all...), I've tried some location spoofing apps. Force stopped the market app and cleared data and cache and trying the VPN and location spoofing again in various combos, unsuccessfully. Also tried turning off all location services. Tried Market Enabler of course and I have the paid version of that too.
What works though is if I'm in another country, and it's a market-supported country, I'd be able to purchase apps without doing anything extra. I can also buy apps through my phone which has Market Enabler working as intended and once purchased I can install the bought apps through the My Apps screen on my Transformer. This is my current workaround, but I'm still very much stuck when I need to buy tablet-only apps which I can't purchase from my phone. Similarly, I can buy apps from the android market website, but only those I can install to the phone and I won't be able to install direct to tablet unless it's a free app.
Note: I live in a non-market-supported country. I've had this problem since Honeycomb, and now I'm on ICS and also using the rebranded Google Play. This problem seems to apply to all WiFi-only tablets, not just the Asus Transformer.
The only reason why there doesn't seem to be much of an outcry on this is because people chiming in that they can buy apps when they live in a market-supported country, so people think the problem is solved.
I've been doing some searching on the subject but all I find is old threads/info or discussions that don't apply to me, so anyway, hopefully someone can help me.
I can't find any paid apps when i search on the Market, however if I follow a direct link or look for them under additional apps for a certain dev/publisher then they show up... Regardless when i click on the price to buy it I get an error that says "The item you were attempting to purchase could not be found. ". If it were a location issue I think I'd get a different error no?
I've had my TF since the summer and I honestly can't remember if I've ever bought any apps directly on it... I've installed plenty of free apps and stuff from Amazon's App store, plus a few apps that I originally bought on my phone (all previously purchased apps still show up under My Apps)... But it's quite possible I never bought any apps on the tablet. Basically i've no idea if this a new or recent problem.
However I can buy apps on my Sprint phone just fine even while on the same account and Wifi connection. I'm in Puerto Rico, which can sometimes find itself in limbo when it comes to things like this but the fact that the market works fine on the phone also makes me think it shouldn't be a location issue. My TF is stock, not rooted, and has the latest updates.
Oh and I have already tried force stopping the market, clearing data/cache for it, restarting the tablet, and removing / re-adding my Google account on the tablet. On the web version of the market it just says any paid app is incompatible with the TF.
I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""
Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.
Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more
Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.
Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol
yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something
Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.
none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.
Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
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Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
wow.. thats totally wierd.
did u login using the same google account??
summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
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Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
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Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased
Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
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Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.
romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
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Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.
summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.
I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted
Curious To see if anyone else had this issue or can recreate it.
I doubt it is intentional, but it is seemingly a good way to punish anyone who uninstalls the Amazon app store.
I am using a Motorola Photon 4G and I installed the Amazon appstore a few months back, mainly because of their free app per day. Anyway, in that few months I've downloaded quite a few apps from the Amazon appstore.
Tonight I was deciding to do some cleanup and started uninstalling apps left and right. And while I was at it, I decided to uninstall the amazon appstore app since I haven't really used it for a little while.
The first thing that initially surprised me, then I sort of accepted, was that when I went to use an email app I got from amazon, even though it was available in the Google android market as well, it showed me the inbox but forced a popped up that was telling me that I have to have the amazon app store installed before I could use the app. Like I said, at first it did surprise me, and in fact pissed me off, but I sort of made at least temporary peace with it by realizing that Google gets the advantage of having the required "market app" installed to possibly track what apps you use (in exchange for the free of charge market service, of course), So why shouldn't they get the same benefit?
But the second thing I noticed has pretty much pissed me off. Besides that I couldn't use any apps that I downloaded from the amazon app store (or at least that email app I downloaded from them) but I couldn't use my "paid for" apps either. But that still isn't the biggest issue.
The issue I want to know if it can be re- created is that once I uninstalled the amazon app store, my phone screen was now very unresponsive, scrolling, typing, etc. was all very laggy or didn't respond at all until I would touch 2 or 3 times. It was so bad that when my pattern lock came on, it would lag so much I couldn't get back into my phone for at least 10 or 12 tries. Even trying to pull down the notification bar was nearly impossible as the connection would be lost every half second between my finger in the screen thus making the notification bar recede back up.
I didn't immediately recognize it was the removal of the amazon app store application that caused this, so for several hours I was trying to troubleshoot what processes or applications was causing this. Finally, in order to use one of my paid applications, I reluctantly reinstalled the amazon app store application.
And all of that lag and unresponsiveness disappeared entirely immediately upon installation of the amazon app store application.
Now, I doubt that it is intentional, but at the same time I don't put it past Amazon given something else uber-unethical they willfully did a while ago that is unrelated.
Nonetheless, even if it is not intentional, it is a huge deal if the removal of the amazon app store is the direct cause of this happening to many people, not just me. So, I was wondering if anyone else has had this experience, or would like to try to recreate it and report back ( again, simply reinstalling the amazon application store fixed the problem).
Thanks,
Joe
Sent from my MB855 using xda premium
Don't know but I can't even login to Amazon Appstore with my username and password.
Keeps saying it's wrong but it's right. Checked many times.
Weird.
I hope I'm not posting this in the wrong forum section.
Basically I don't live in the US and I have managed to trick Google and Amazon using a USUnlocked credit card. I have the US Playstore and I have a Kindle account. I would like to know which of both services is easier to maintain its bypass forever? Like, would the ever figure out that I tricked them? And if so, would I have a chance to fight back and contact their customer service? I'm not American so I don't have any documents proving that I live in the US.
I am asking because I have had trouble about a year ago with Amazon where they discovered that I had tricked them so they asked me for official documents or else they'd close my account.
The other incident was yesterday when I restored my Android phone to its factory defaults and the first time I opened Google Books, I got a brief error telling me that it's not supported in my country however, the error was gone in a few seconds by itself.
Your help is greatly appreciated and please do not recommend other apps like nook. I want to use either Google Books or Kindle.