To Exchange again or not. - Galaxy Note 10.1 Q&A, Help & Troubleshooting

Hey All,
So I have had a pretty bad run of tablets here in the Salt Lake Valley. Not sure If its because of the way they are transported through the valley or maybe my Best Buy(s) have gotten bad shipments. Here is my track record thus far:
Purchase 1: Soft Spot under Left Speaker, Caused bad creaking whenever you gripped the left side of the tab.
Exchange 2: Perfect Case (I was so excited), But... had Bad speakers (Made crackling/popping noises when sounds were played after about 5 seconds of sleep)
Exchange 3: Back Panel of the entire tab was loose.. I could physically wiggle the back plate Very freaky.
Exchange 4 (My Current device): Speakers are great, but the bottom of the tablet (mostly the left side and the area around the Charging port) "Snaps" or clicks... Like maybe the case wasn't secured there.
So I am going to ask you all this, Should I try one more exchange, or should I just settle for this small defect and hope it doesn't become something of a larger problem. It DID take an unusually long time to charge to full power (Almost 12 hours from 22% to 100%), However, I have read that due to the huge battery in these things than compared to the GalaxyTab 10.1 could be the primary cause of that.
Anyhow, your input is greatly appreciated. The Clicking on the bottom anytime I pick this thing up gnaws at me... I hate to think I paid 500 Bucks for a ton of defects... My other main worry is if the case is loose or something that I will end up with Dust under my screen.
Thanks so much everyone!
Miles

You might consider purchasing from a different place. Amazon has a good return policy and pay shipping on returns if it's defective.
I've been surprised at the lack of complaints so far, so I think in general the qc is pretty decent.
Charging should not take that long. I plugged mine in last night around 10 and it was charged at 6am. That was from 7% with the stock charger. Use the task manager to close apps and don't use it while you charge it. If you use it while you charge it will take a long time.
Sent from my Galaxy Note

It sounds like you went beyond your means to buy something you can't afford and are looking for reasons to return it.

I'm not looking to return... I really love this device and just feel for 500 bucks it should be as close to perfect as it can be. I'm just wondering if exchanging it again is worth it, or if I should just live with the small defect. I really do love Samsung and its Devices, as I am upgrading from a Galaxy Tab 10.1. However, for the few I have tried so far, the defects have been pretty large... So to keep an item with a faulty speaker or a a Bad case seems slight silly to me for 500 dollars.

Try again. but dont be so determined on finding a defect. the mind will easily manifest one if your mind set on that there will be a defect.

I'd say get a refund because you're spending much more time looking for faults than you're actually using it.

Thanks so far everyone. I think you're probably all right and letting these little faults get into my mind is probably the worst part. Seeing as this is the only "Computer" I have I suppose I do look awfully hard for perfection, mostly out of worry. I travel a lot and have chosen the tablet as my primary means of communication and such over a laptop. While Work provides me a laptop for work... They often time swap it out or give me hassles over its use for personal means. And since I travel so much I don't see much point in carrying two laptops or having a Desktop at home I can't take with me... Plus I have a 2 year old with another on the way.. so Being portable is extremely important to me as well. I spend most my time at home with my Son and thus being able to whip out my Tablet somewhere and check my emails and such from a small messenger bag is perfect.
Thank you again everyone for your input and perhaps I will just keep this one and let the little click go. It doesn't seem to be an issue as far as I can tell, just a minor annoyance.

OT but I just have to laugh at you younger folk thinking $500 is a lot to pay for technology of this level.
My first cell phone cost $1200 on contract. My first Pentium laptop was $3500. The first Razor flip phone (that wasn't even a smart phone) was $500 on contract.
Don't get thrown off by comparing the $200 7 inch models to this. I have a 7 inch tablet. It is a big phone basically. I found myself surfing the web on my E4GT as often as I did on my tablet. Now that I've bought the SGN10.1, I haven't picked up my phone once to surf the web (except when I was away from home).
The 10.1 inch real estate with the s-pen makes this tablet a workhorse at only $500.
** Sorry you are having such bad luck dude. My first SGN10.1 had light bleed on the bottom left hand corner so I feel your pain. My second one was perfect though so I guess I got lucky.

MilesAeon said:
I'm not looking to return... I really love this device and just feel for 500 bucks it should be as close to perfect as it can be. I'm just wondering if exchanging it again is worth it, or if I should just live with the small defect. I really do love Samsung and its Devices, as I am upgrading from a Galaxy Tab 10.1. However, for the few I have tried so far, the defects have been pretty large... So to keep an item with a faulty speaker or a a Bad case seems slight silly to me for 500 dollars.
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Return it to Best Buy and buy from Amazon.

Be aware Best Buy has a policy that when you reach a magic number of returns (and they won't tell what that number is) they will refuse to let you get a refund or return even if the item is defective and when you get a price match it counts as a return.

I rarely buy from them. OTOH Amazon has full rights to my credit card.

Related

Office Depot

Just got an email from Office Depot, they have the GTab on sale for $299.
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To be fair, this post was first
dfin13 said:
To be fair, this post was first
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i checked the times after i posted, thats why i deleted. Mah bad.
I was there today and saw that. Limited time on it. Paid $380 there 6 months ago.
Price is right, I work Office Depot.
I can confirm this price(299) as I work at office depot. We are Making room for another tablet. Ill have to look through the stores 'Playbook' to see which one will be replacing this one.
davewinkwink said:
I can confirm this price(299) as I work at office depot. We are Making room for another tablet. Ill have to look through the stores 'Playbook' to see which one will be replacing this one.
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haha, the guy at the one I was at yesterday straight up said to me, "If you dont like that, we are getting the playbook in a couple of weeks. It's supposed to be the iPad killer"
Which by the way, i hate that term. First off, it means that the iPad is something that is so much better than everything else that it needs to be killed. The ipad isnt better, it is different. It is designed for a certain type of people. I'm glad android isnt anything like iOS. If it was, i wouldnt use it.
Secondly, there is nothing WRONG with iOS, I just dont like it. Wouldnt want to kill it though. Competition is good!
GTab Much Improved on Newer Versions (Purchases) 4-8-2011
D Wright said:
I was there today and saw that. Limited time on it. Paid $380 there 6 months ago.
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The GTab is different. I bought one from Office Depot in the early part of this year and I picked up another one yesterday.
The screen is different. When completely powered off for me it looks like a very, very dark green or 90% gray. Slightly different colored than the outer frame. Turned on simply incredible. You have to really turn it at some odd angles to get bad viewing. Angles you wouldn't normally view at. I could view it clear as day holding it flat overhead looking directly on. Completely flat and turned on good for internet and reading, just has a silvery or metallic tone, slightly, nothing as describe as before. For viewing pictures flat it has to be directly in front of you not at a distance, but, much better at a slight angle. Video not much change flat serious ghosting on dark colors. Who watches movies with a screen laying flat? You still get the (if someone is looking on over your shoulder) privacy using it from various angles which I like. On my dock, movies look HD TV quality at least for the two "shorts", they included, youtube and others. Mostly now depends on the quality of those movies.
Screen itself when on, is more HD. When flat, blacks show the most amount of distortion. It boots faster too. If you turn your head and look back you are on your desktop. It moves very quickly to the desktop. The browser has been seriously tweaked. Load time is fast and it also manages memory much better. I used on the 1st one, an all-in-one cache cleaner, app killer and memory manager that also let me check the CPU usage. Doesn't require much dump, really none.
Didn't see a need for flash 10.2 since out the box it was lightening quick, responsive and HD. I installed it anyway to see if there was a difference. It felt more weighed down, but the original flash on it said 10.1. All I did was throw Gapps on it without the nvidia drivers like with the first one. It did not need them. Noticed the screen cleaning cloth was different. The first one was a large red one and the new one a small green one.
Final assessment they did some serious work on it. Memory management much improved, seriously impressive. Feels absolutely stable. Not perfect, but they made it a serious contender--pre-honeycomb, to what's already out there and coming out. Apparently they have been paying attention to user comments. I probably will just pick up the 7 inch playbook now for my collection. No need for another 10 inch. Can't believe you can get all this under $300. The browser, the pages load on a dime. It's like--find the site and there it is. No freakin lag time. The loading of pages is spectacular. Moves in--flash on a page like it's handling text, and you can view video on a page with GTab flat, clearly. Nice job VS just throw out honeycomb now.
Yeah this deal was great.
I went to Office Depot to check it out, since I heard they had them there. I was planning on coming home and ordering it online, since they had it labeled as $399.
However when I came home, I discovered they had it for $299 on the website. So I attempted to print out a copy and take it in, only to find out my printer was out of ink. So now having two reasons to head up, I jumped in the car. After pulling it up on their sample GTablet in store, the salesman was like, "Huh, that's a helluva price"
So far I've been happy with it. It was kind of a pain to get nvflash working for some reason, but after doing a re-image to 3588 everything seems fine. Going to put TNT Lite on it and have fun. I agree with the screen being decent, it's not as good as an iPad2 screen but it's got a pretty decent viewing angle. Maybe 60 degrees? Colors are good too. And man, the battery life on this thing is insane compared to my iPhone! I kicked back last night with Angry Birds, next thing I knew I'd been playing for 3 hours and the battery still reported 90%.
Just ordered mine a few hours ago for local pickup, $299 plus tax, cant wait! I hope its worth it I have been on the edge about a tablet for months but for the hardware and some xda action thought I would give it a shot!
dcmtnbkr said:
Which by the way, i hate that term.
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I hate that term, too. I think people too often get the mis-informed idea that this tablet or that tablet is just like the ipad. And then once they got it, it doesn't feel like the ipad and they get a huge disappointment.
In fact, I'm sure that half the wooters who ordered a gtab believed that they got something like an ipad. All you have to do is read the woot thread to see how ill-informed people are.
Been on the fence for awhile... finally pulled the trigger and love it
I bought mine last week while on Spring Break in Ft. Myers Beach. The local Comp-USA had it for $299 so I price matched it at Office Depot in case I wanted to return it after I got home. I didn't do much with it last week and wasn't real thrilled with the lackluster tap-n-tap ui, but installed Vegan-tab on it today and absolutely love it. Still trying to learn my way around the android operating system. Lots of playing ahead. And, agree on the battery life. My iPod touch drains quickly on Angry Birds. The g-tablet battery life is much better.
IPad killer ha ha ha. Love that term.
I have this vision of Elmer Dude in his hunting gear saying: "Come hewers you silly iPad" hee hee
Sent from my PC36100 using XDA Premium App
I just bought mine there (Office Depot) yesterday, was $299, here in Oregon.
The door knob clerk tried to convince me not to buy, saying they didn't work and they were being recalled and they weren't selling them anymore. Told him I did my homework and I wanted the hardware, not the software, picked it up in front of him, smiled and walked to the counter.
Riccarr said:
I just bought mine there (Office Depot) yesterday, was $299, here in Oregon.
The door knob clerk tried to convince me not to buy, saying they didn't work and they were being recalled and they weren't selling them anymore. Told him I did my homework and I wanted the hardware, not the software, picked it up in front of him, smiled and walked to the counter.
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This story is why I fear for the future of the GTablet - even the retailers want it to fade away (I had a similar situation in my local Staples, right before they pulled it).
And it is a shame because, other than the screen angles, the hardware itself is a bargain at $299.
roebeet said:
This story is why I fear for the future of the GTablet - even the retailers want it to fade away (I had a similar situation in my local Staples, right before they pulled it).
And it is a shame because, other than the screen angles, the hardware itself is a bargain at $299.
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Any idea why retailers and mainstream tech websites just want the gtab to die? This really is a bargain, considering what it could do.
propagandax said:
Just ordered mine a few hours ago for local pickup, $299 plus tax, cant wait! I hope its worth it I have been on the edge about a tablet for months but for the hardware and some xda action thought I would give it a shot!
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I have had this for one day and am having huge buyers remorse, the screen is really bothering me, has anybody successfully returned one of these to office depot, there policy says this:
"Technology & Furniture - 14 Day Return Policy:
Your Original Receipt is required for all returns or exchanges of technology and furniture.
Technology products may be returned or exchanged within 14 days of purchase with Original Receipt, in original packaging and with UPC code intact. If product box is opened, we will offer an exchange only."
http://www.officedepot.com/specialL...rservice/Refunds.jsp&template=customerService
goodintentions said:
Any idea why retailers and mainstream tech websites just want the gtab to die? This really is a bargain, considering what it could do.
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Could be one of two things.
1) Not a lot of margin on them. Viewsonic has them listed CHEAP. Not sure what the margin is on something like a Xoom though. Probably not much either.
2) The stock software, at least earlier versions (honestly it wasn't horrible on mine, but after flashing I've not looked back), was nearly unusable. We're all pretty tech savvy here, imagine if you were Joe Schmoe with no tech sense whatsoever? You'd get pissed off and return it.
3) nVidia just announced they are dropping driver support for the hardware. Viewsonic claims development will continue, but the GTab may be at the end of it's life.
I, honestly, had the opposite experience. The local Office Depot only had two tablets on display, this and the Archos 7. The sales associate flat out called the Archos 'crap' and said, "Look at this, it's been here three weeks and the touch screen is busted!".
propagandax said:
I have had this for one day and am having huge buyers remorse, the screen is really bothering me, has anybody successfully returned one of these to office depot, there policy says this:
"Technology & Furniture - 14 Day Return Policy:
Your Original Receipt is required for all returns or exchanges of technology and furniture.
Technology products may be returned or exchanged within 14 days of purchase with Original Receipt, in original packaging and with UPC code intact. If product box is opened, we will offer an exchange only."
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There's a lot of chatter on complaintsboard.com about them and their return policy. If the "technology" box is open, then only an exchange. I can't post links so you'll have to search it.

[Q] Who plans on not purchasing the dock?

Just wanted to know who plans on not purchasing the dock(since that was the main selling point.) How do you think you will do without a usb port?
For me personally if it wasnt for the dock (full keyboard, extra battery and full size usb ports) id have just gotten the Tab 10.1 in june instead. Although its too bad they're using tegra 2 and not their own chips for the tab but oh well.
I'm not planning on it as of right now. Once I have it in my hands and start messing with it, I can reassess the need for it from there.
personally i would like the dock however it all depends upon the price of it here in the UK !!
I do not plan on it...anything i need that would normally be synced through a USB can be put on the device with bluetooth or pulled off my wireless network. I honestly dont think I will mind not having one (besides needing to charge on that darned proprietary cable!)
Once there is any temp. price drop that makes keyboard dock for $90 or so I can get ..other wise....big NO
I don't think I'm getting the dock either. Firstly the price is too high, if it was less than $100 i would have considered it, i have 3 laptops already so I dont need it to do any work or typing. I actually may even get rid of the transformer depending on how the samsung is reviewed since its lighter and thinner. If i end up keeping it for the long term I may get the dock later but only if it comes down in price.
One of the main reasons that I'm getting the Transformer over any of the other Android tablets is the keyboard dock (which isn't sold in the US yet!).
So I definitely plan on getting on when they start being sold here.
kxs783kms said:
How do you think you will do without a usb port?
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Supposedly there is an adaptor accessory that will provide a USB port.
Regards,
Dave
I most definitely WON'T buy the keyboard dock.
I simply don't need it - my house is already littered with computers (2 laptops, 2 desktops, 1 server).
I needed a lightweight, always-on, touch device, not another notebook
I don't plan on buying the dock anytime soon as mostly I will be using it to read books, browsing the internet and few other things which would not require dock. Moreover, the price of the dock is (errrmmm keyboard ) is just too much for me to come to terms with it. So, unless it drops down to like $79 bucks, it won't happen in next year or so.
One of my main uses for the Transformer is writing, and conducting the research for writing. I wanted a device that will last for a long, long time on a charge so that I can be ready to write in any situation. Also, I got tired of setting up my HP Envy notebook on the tray and hassling with the power cable every time I wanted to do some writing late at night in bed.
So, the dock is the entire point of buying the TF for me. A physical keyboard is necessary for long-form writing, of course. The extra battery means it'll last a full day of writing, so it'll always be available. And because there's also no heat and thus no fans, I don't have to mess with power cables and lap trays when I want to write at night. Just plop it right on top of the covers, no problem.
The dock will also serve as a cover (I imagine I'll pretty much carry it around with the dock most of the time, but I did buy a sleeve just in case) and a prop. Overall, I think the price is good enough for a 24.4Whr battery and portable charging station, with a hardwired keyboard (avoiding Bluetooth connectivity issues) and trackpad.
I know the thread was about people NOT buying it, but I thought I'd interject. Just 'cause I like talking about it, and need something to do until it arrives later today.
I will buy it, since I don't have a personal laptop (do have a work laptop, that's it) and only a high end desktop.
The long lasting battery and dual option (tablet and netbook) do it perfectly for me. Also, my 30" desktop monitor is IPS panel, so I won't go anything below that in picture quality.
Currently I have no interest. Not because I think it's a dumb idea, I just don't need it for a tablet, that's not how I'm using mine. I do appreciate the idea, though. If it cost less, I'd probably bite just to have the option handy, but $150 is too much for something I'd rarely use. I find that the on-screen keyboard is very good for the amount of typing I do on the Transformer (I do find myself hitting the keyboard minimize button by accident too much, I wish it wasn't underneath the shift key).
The dock should turn it into a Windows laptop, have the cpu etc in the dock.
I'd pay for that, but see no reason for a Honeycomb tablet dock unless it was $60 or so.
I'm not much interested in the keyboard dock. I've got a laptop with a 9 hr battery and bigger screen that weighs three pounds, I'd use that. I might be interested in the desktop dock thing that just charges it and holds it though, if the price was right and they ever became available.
If the dock without a keyboard has battery inside I might not buy the keyboard dock and go for the keyboardless dock.
i'm also torn between getting the dock or not. i do like the idea of extended battery and the ability to type with a physical keyboard. but then i already have my laptop for that. another thing is the price - $150 is kind of high. but then i already preordered it from amazon. lol. if anything it'll be a pure impulse buy or i end up forgetting that i preordered and then it ships. haha
Never intend of getting the keyboard in the first place, if I need a keyboard I will use my notebook.

[Q] i hate to throw in the towel, but i have to take the transformer back

I really wanted this to be a winner. The light bleed is horrible. I have a big gap on the left of the screen that is now starting to separate. It is starting to creak really bad when I hold it. Its now doing the thing where it won't wake up and I have to hard shut it down (my xoom did this all the time, which was one of the main reasons i returned it.) The dock is nowhere to be found. The lag, especially when typing, is getting old.
I am going to give honeycomb time to mature, and then try another tablet. The samsung looks like a better build quality, so hopefully it will get a more finished version of honeycomb. I think asus could have had a real winner here with the price and the dock, but the build quality is atrocious and honeycomb is just too buggy. I could deal with the honeycomb bugs if the hardware wasn't so junky.
I really love android and my HTC inspire, so it amazes me how buggy this is in comparison.
Good luck everyone.
Sorry it didn't work out for you. I too have the light bleed glitch, it's not major but it's enough to annoy me. I'm going to contact Comet and see if they can exchange the unit.
EvoXOhio said:
I really wanted this to be a winner. The light bleed is horrible. I have a big gap on the left of the screen that is now starting to separate. It is starting to creak really bad when I hold it. Its now doing the thing where it won't wake up and I have to hard shut it down (my xoom did this all the time, which was one of the main reasons i returned it.) The dock is nowhere to be found. The lag, especially when typing, is getting old.
I am going to give honeycomb time to mature, and then try another tablet. The samsung looks like a better build quality, so hopefully it will get a more finished version of honeycomb. I think asus could have had a real winner here with the price and the dock, but the build quality is atrocious and honeycomb is just too buggy. I could deal with the honeycomb bugs if the hardware wasn't so junky.
I really love android and my HTC inspire, so it amazes me how buggy this is in comparison.
Good luck everyone.
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I went through 4 Transformer's and came to the same conclusion. Going to wait till the tab 10.1 is released and take a look at that as well as re-evaluate the build quality of the transformer and see if there is better qc. I really did like it alot.
Need to sell my dock now :-(
Sent from my CM7 Supersonic
Sorry to the OP for the issues you have had. I got my Transformer on US launch day (returned my Xoom to get the Transformer also), and have not had any light bleed or build quality issues.
Actually I prefer the build to the Xoom especially the textured back. The Xoom's black glossy finish had me going nuts just keeping prints off of it.
I have had minor issues with the Sleep of Death issue but they have been rather negligible. I will be receiving my dock tomorrow so hopefully that will be smooth with the latest US patch I have installed.
Asus had the best overall design with the Transformer in my opinion. The dock is just to good of a concept. I'm willing to hang in with them until they patch these issues away. Build quality issues seems to be another issue and with the difficulty they have had delivering the units to the masses I know an RMA has to be a nightmare right now.
I'll stick with them on the Transformer but if they don't fix this stuff I won't buy another Asus tablet until they show and prove. I've been using and loving their motherboards for years, hope they get the tablet game strong.
The thing is though you give up quite a bit with the Galaxy Tab. I too thought about purchasing one (currently have a G-Tablet) but it uses the same Tegra 2 processor, has no USB port, has no HDMI port, and has no microSD card slot. All in all it just doesn't seem like much of an upgrade. Also Android 3.0 will always be Android 3.0 no matter what hardware is running it. I'm sure updates will further refine the OS but the Galaxy Tab will run Honeycomb no better than the Transformer.
I have an Asus transformer and have only a few small concerns with it. The light bleed is due to the IPS panel I believe, the ipad 2 has the same issue.. I dont even notice it really, The plastic back only flexes if I am squeezing harder than I ought to, and remember that its plastic, if you continually flex the back panel its going to get softer and softer. I haven't had it lock up on me, although a few apps have fc'd on me, but I think its more of a compatibility issue. My camera dust cover has dust under it ironically although it hasnt been noticeable in any pictures and the only reason I took a picture with my tablet is to see if the dust was apparent. Its a little too unwieldy for regular picture taking anyways.
I think its a great piece of equipment and at 100 dollars less than anything else out there I am very pleased with it.
If a product doesn't work for you, absolutely, return it. I don't really get why so many people think it's necessary to go to a forum and post that they're returning something, but to each their own, I suppose. I'm returning my Xoom, but since I got the Transformer and decided to keep it instead, I haven't been back to the Motorola forum since. I certainly won't be going back just for the express purpose of announcing my decision.
I mean, it's not like I'd be saying anything about the Xoom that's not already been said there many times. It would almost seem like I was just complaining for no reason other than to spoil the experience for someone else.
Anyways, yeah, whatever. I do have to say as well that I don't really get this fascination with the Galaxy Tab 10.1. It seems like its only advantage is that it's thinner and lighter. It doesn't appear to have a better screen (maybe not even as good as the TF's), it has fewer expansion options, it has Samsung's software which depending on your perspective can be a positive or a negative, and it costs more. Confusing...
wynand32 said:
If a product doesn't work for you, absolutely, return it. I don't really get why so many people think it's necessary to go to a forum and post that they're returning something, but to each their own, I suppose. I'm returning my Xoom, but since I got the Transformer and decided to keep it instead, I haven't been back to the Motorola forum since. I certainly won't be going back just for the express purpose of announcing my decision.
I mean, it's not like I'd be saying anything about the Xoom that's not already been said there many times. It would almost seem like I was just complaining for no reason other than to spoil the experience for someone else.
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The reason I posted this, and I suspect why others so it as well, is for perspective buyers who read these forums looking for opinions. If I can help educate someone before buying this then I will.
Anyways, yeah, whatever. I do have to say as well that I don't really get this fascination with the Galaxy Tab 10.1. It seems like its only advantage is that it's thinner and lighter. It doesn't appear to have a better screen (maybe not even as good as the TF's), it has fewer expansion options, it has Samsung's software which depending on your perspective can be a positive or a negative, and it costs more. Confusing...
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The fewer expansion options may be with just the limited edition one they gave out at Google I/O. The ones given out there differ from what was last shown to the public. That being said, I have the original iPad and I have never filled the onboard storage, do I have never had a need for expandable storage or USB ports. So for me, and I suspect a lot of others, it would be a non-issue anyway. Hell I wish I could pay less money for a tablet if I could get the cameras, microSD, and USB ports removed.
Samsung's software is just a bunch of widgets on top of Honeycomb, just like Asus's. It's not a skin like you see on Android phones.
Build quality and weight ARE the big reasons that people such as myself are very interested in the Samsung. i could probably ride out Asus's software issues if I thought the hardware was solid enough to last, but from the unit I got I believe it would be in the trash within a year. Ultimately I am looking for very high build quality with software that is good enough that can/will be upgraded over time.
Reading this place i'm quite happy that i'm made to wait till next month before i can pick TF+scandi dock here.
Hopefully it has gotten better on the hw and soft front. If i'm not pleased there's always Samsung that i can throw money at.
I don't really see blacklight bleeding as a noteworthy subject (Unless of course it's a problem on a bigger scale, which unlike the iPad 2 this doesn't seem to be).
You'll always have devices that slip through QA tests with blacklight bleeding or dead/stuck pixels, the only thing to do is to return it if you get a device like that.
As for the competition, the Xoom is very expensive, and without a dock, the back looks kinda weird honest, where the Asus one look a lot more consist. There's no keyboard-docking at launch, on the upside it does support hacking out of the box.
The Samsung Galaxy Tab I/O-version is gorgeous to say the least, also very hackable, unfortunately that may not be the case for the final version, though i figure it will still be a nice design. Pricing will like the Xoom probably be through the roof, and again, as far as i know, no launch-keyboard docking.
So i'm going for the Transformer, even if i have to send it back because of blacklight bleeding, because i think this is the only tablet sofar that've really made sense from a usability standpoint.
wynand32 said:
If a product doesn't work for you, absolutely, return it. I don't really get why so many people think it's necessary to go to a forum and post that they're returning something,
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+1 ...I'm just tired of reading those posts telling the whole world about returning a whatever it is.... seriously..why even bother....
I'm just happy to say my TF has been working very well... there is lightbleed..but it's negligible in daily use and my IPad 2 is no better than that..and the keyboard docking is the deciding factor here for me..
I totally understand how frustrating it can be when you really want to like a piece of tech but it just doesn't pan out. Asus has a terrific concept on their hands and it seems the execution is a bit off. I have never been impressed with their netbooks and laptops in regards to apparent build quality (key word "apparent" since I have no personal experience with them). I have used and swear by Asus motherboards for over 10 years and keep expecting better hardware builds from them.
Nobody has mentioned it, but I have my eye on the new Toshiba coming out in June. USB ports, HDMI and SD. Looks to be solidly built. I also played with an Acer Iconia yesterday it felt pretty nice but wasn't crazy with the type of plastic they used on the ends. They also don't have a great track record with their h/w.
The tech is still awfully young with no one having any track record except Apple (and you've all heard the issues they have been having). I am impatient about this stuff as you all and being early adopters always comes at a cost. I am forcing myself to wait till I can check out these tablets in person before I plunk down my benjamins. I will check out the Transformer for myself when it finally makes it to the brick and mortars but I am rather skeptical of them. Toshiba seems to fit my wants pretty well. I also like it has a user replaceable battery.
most of these issues seem to be due to production variances since not everyone has the same problem. Which means you can easily find a better by exchanging your device.
EvoXOhio said:
The reason I posted this, and I suspect why others so it as well, is for perspective buyers who read these forums looking for opinions. If I can help educate someone before buying this then I will.
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I appreciate you taking time to post your reasons for "throwing in the towel". However there is always a problem with these kind of posts. It suffers from "this is my experience, you can expect the same". You may not have meant it, but it can be preceived that way.
My experience has been just the opposite from yours... so who's experience with the TF is indicative of the product? Yours or mine?
I have yet to see any product that is massed produced from paperbooks, electronics, cars, to hamburgers ..... you name it, that doesnt have a few lemons get out there... its the nature of manufacturing. Its unavoidable.
EvoXOhio said:
The fewer expansion options may be with just the limited edition one they gave out at Google I/O. The ones given out there differ from what was last shown to the public. That being said, I have the original iPad and I have never filled the onboard storage, do I have never had a need for expandable storage or USB ports. So for me, and I suspect a lot of others, it would be a non-issue anyway. Hell I wish I could pay less money for a tablet if I could get the cameras, microSD, and USB ports removed.
Samsung's software is just a bunch of widgets on top of Honeycomb, just like Asus's. It's not a skin like you see on Android phones.
Build quality and weight ARE the big reasons that people such as myself are very interested in the Samsung. i could probably ride out Asus's software issues if I thought the hardware was solid enough to last, but from the unit I got I believe it would be in the trash within a year. Ultimately I am looking for very high build quality with software that is good enough that can/will be upgraded over time.
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Click to collapse
The one given away at the Google I/O is the same one that will be sold at retail sans the white back. There will be no USB on the device itself but instead there will be an adapter sold that will allow for USB connectivity. There will be no microSD because the microSD card slot will be the same slot that houses the SIM card. There will be microSD support on the wifi/3G model but not on the wifi only model. Seeing as how you've had an iPad and don't care for onboard ports and expandable memory (some of the biggest advantages of owning an Android tablet) then why not just buy an iPad 2? It appears to me that the Samsung tablet offers a gimped Android experience without handing over more money for the additional functionality.
EDIT: Also 32 gigs now days is fairly small when a movie itself takes up over a gig of space and music collections can span hundreds of gigs of space. Take into account memory reserved for the OS and apps and you're looking at only about 29 gigs of usable space on a 32 gig tablet for media.
rockcrawler said:
I went through 4 Transformer's and came to the same conclusion. Going to wait till the tab 10.1 is released and take a look at that as well as re-evaluate the build quality of the transformer and see if there is better qc. I really did like it alot.
Need to sell my dock now :-(
Sent from my CM7 Supersonic
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Click to collapse
ill buy the dock lol
kilofox said:
I appreciate you taking time to post your reasons for "throwing in the towel". However there is always a problem with these kind of posts. It suffers from "this is my experience, you can expect the same". You may not have meant it, but it can be preceived that way.
My experience has been just the opposite from yours... so who's experience with the TF is indicative of the product? Yours or mine?
I have yet to see any product that is massed produced from paperbooks, electronics, cars, to hamburgers ..... you name it, that doesnt have a few lemons get out there... its the nature of manufacturing. Its unavoidable.
Click to expand...
Click to collapse
But by me not posting this, then potential buyers will not be aware of the potential issues. The problem exists both ways - if only unhappy users post, then everyone reading will think there is a problem. If only happy users post, then everyone reading will think the product is perfect. That's why I have chosen to post MY review of the product. It's up to the satisfied customers to do the same to balance out the equation.
Enectic said:
Seeing as how you've had an iPad and don't care for onboard ports and expandable memory (some of the biggest advantages of owning an Android tablet) then why not just buy an iPad 2? It appears to me that the Samsung tablet offers a gimped Android experience without handing over more money for the additional functionality.
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Click to collapse
The reason I am not buying an iPad 2 is the same reason I switched to Android after having iPhones for 3+ years - I want to be in control of the device I own. I want to customize it. I do not want the manufacturer deciding if the content is appropriate or not. I do not want my device held hostage by a CEO with an ego the size of the universe. I want to switcher launchers. I want to switch default browsers. I want real background tasks and real multitasking. That's why I have chosen Android. I am so sick my Apple stuff it's ridiculous.
EvoXOhio said:
But by me not posting this, then potential buyers will not be aware of the potential issues. The problem exists both ways - if only unhappy users post, then everyone reading will think there is a problem. If only happy users post, then everyone reading will think the product is perfect. That's why I have chosen to post MY review of the product. It's up to the satisfied customers to do the same to balance out the equation.
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Click to collapse
I think there are plenty of posts here that discuss the problems that users encounter and the shortcomings that some users see. You see the same exact posts in every forum for every device so if a user only goes by that he/she will NEVER find a device. There will be just as many people hating and returning the Galaxy Tab 10.1 as there have been returns for the XOOM, the Acer and the Transformer. You made your decision and that's good. I just sold my XOOM, not because I was unhappy with it, but I wanted different features that the TF offers. Maybe I am too realistic to expect the perfect tablet. For me personally the TF has everything I need. Hopefully the 10.1 will be the right tablet for you!
Sent from my TF101
Can some of you post some pictures of your light bleed problems?
I have light bleed but to notice it, you'd have to crank the brightness up to max and be in a dark room. (Not a common situation I find myself in) Even when shutting off the lights, dimming down the brightness helps and the picture is still pretty clear. Also, light bleed is quite common in LCD screens.
I'm just having trouble understanding how light bleed can be so debilitating that some people would actually go through the trouble and exchange their unit multiple times.
I also have the creaky problem when I put moderate pressure on the back of my device but putting on the sleeve helped. (though it is not compatible with the dock)
Finally, I sympathize with your wake problems because my Xoom had this problem as well. I haven't experienced it with my TF but I can see how it can be an annoyance. Most of the other problems you can fix or put a band-aid on; but this one, you really can't. Not sure why we all aren't getting this problem since we are basically running the same software -- perhaps it's a problematic app or maybe an app triggered some sort of internal problem. (that's why I didn't dl the task killer this time)
Anyway, I'd try again but a refund isn't too bad either. We are still at an early stage with tablets so waiting a couple of months (but most likely sometime in 2012) might pay off.

Asus & CEO Jonny Shih's "Hard Way"

I have been considering posting this for some time, and a couple of posts I saw in the past few days convinced me it's time. After seeing Asus CEO Jonny Shih showing off a "Pre-Production" Transformer Prime to Walt Mossberg last fall, I was one of the customers... scratch that... "suckers" who sold my Asus Transformer - the original, and waited patiently for the Prime. After the horrendous "roll out" wherein Best Buy oversold their pre-orders, Amazon dropped pre-orders and canceled hundreds more, I finally got my Prime. You know the rest, so I won't go into what a huge disappointment and letdown that became, but the worst part? Asus showing off the "fixed" product 3 weeks later, in the form of the Infinity. Then lying and claiming it was NOT the replacement for the Prime, but another BETTER Flagship. I challenge ANYONE to show me where I can still order or by a Prime in the US. (and don't bother showing me URL's with old stock for sale.)
Fast forward almost 1 year from when I sold my TF101, 8 months from the arrival of my sub-Prime and now I actually HAVE an Infinity (some of us are just gluttons for punishment, it seems) Anyway, I FINALLY found out what is at the root of the issues with this polarizing piece of hardware. How is it that something can have such an aura and presence and "quality" in terms of materials, and yet have defects, (light bleed, screen creak & separation etc. ) performance issues (I/O)
If you got to Asus Web Site and visit the section dedicated to the Transformer Pad Infinity. there are a couple of stylistic videos along the lines of "The making of the Transformer Infinity" showing some of the concepts, and engineering that contributed to the design. First, here is the "shpeel"
"While the specs of the tablet are hardly a surprise, it is the level of craftsmanship which impresses. An aluminum forging process, normally found in the aviation industry has been used to compress the metal of the tablet. A molding of the plastic parts with the metal at nano level has lead to the lack of any screws on the slate’s body. And of course, Corning Gorilla Glass 2 is protecting that precious screen at the device’s front."
In the second of two videos on this page: http://eee.asus.com/en/eeepad/transformer-infinity/features/
Titled: "The Next Transformation", one of the engineers says Asus CEO Jonny came up with the concept of "The Hard Way" - THIS is the root of the evil that inflicts ASUS tablets. The concept is to "come up with something that is worth doing, but challenging to accomplish, instead of choosing the easy path to success"
As noble as that sounds, it's plain stupid. WHY would atech company want to do things, build things, design things "The hard way" The build quality of the Infinity is the number one example of how this concept just DOES NOT WORK. The design is too difficult to build consistently. Sure they look awesome, feel solid, and are thin as insert your favorite anorexic chick here, but witness the defect rate. Oh wait... we don't KNOW what the defect rate is. Guess what? I believe It's pretty high. Samsung, with all their plasticiky products, that often look and feel cheap at least has a very good record of build consistency and few defective units.
Witness, I exchanged my Infinity 8 times. Yes, I know that's a ridiculous number, and I know you are thinking: this guy is all OCD, and picking on every tiny little quirk or issue. Maybe. I will grant that I am somewhat OCD, a bit of a perfectionist, but I still consider myself a reasonable person, and not over the top insanely picky. Here's why I returned 7 tablets, so you can decide for yourself:
First, every single one had a defect of some type, some minor, some cosmetic, but NOT ONE was defect free. At first I thought it was bad luck, but by exchange number 4 I KNEW there was some underlying issue; based on serial #'s it was NOTa particular "run" - In fact, I am now100% convinced that these are so difficult to build, that Asus is basically INCAPABLE of building even ONE without some issue. Over the 8 Tablets, I saw (sometime in combinations, but usually one issue per tablet. Ultimately, I ended up keeping one that had an "acceptable level" of issues. You know, like the Dead Pixel" policies companies use? This was "defect issues that are acceptable.
* Screen Back-light Bleed 6 of 8 tablets had noticeable and significant Light-bleed.
* Scratches, dents etc. Only 2 affected, one VERY minor (I almost kept it, until I saw the screen was also coming out of the frame mid-way across the top in landscape orientation) It had a tiny dent, and a tiny "shiny spot" where the anodized gray coating was missing- about the size of a pin head. The other one had a noticeable scratch from the plastic strip on a diagonal, about 1.5 inches long, and had chips out of the plastic strip where it joins to the metal back. Asus claims to us some type of Nano-molding technology to bind plastic and metal. I guess it failed on that one.
* Glass seperating or "Coming out" of the frame. This took the form of the glass being extremely warped, so much so, that I was concerned it would ultimately crack or shatter, as Gorilla Glass 2 is suppossedly thinner than the original, and just as strong, but under a constant stress, and temperature changes? I suspect that is how the "mystery screen breakage" occurs, when people have them docked, then open the tablet to see a broken screen. (Prime had a bunch of these stories, i have only seen a couple on the Infinity, but I suspect it could be worse, as there is no bonded strip around the outside, just a metal back with bent edges to hold the screen, and Lots of reports of screen separation.
TWICE along the way, I though I was all set. The first time, it was the screen warped and coming out of the fram I described above. Even though it worked perfectly, I was seriously afraid it would get worse, or shatter. If it got worse, i would have to shudder RMA the tablet. I went through that once. Never again, is all i can say on the subject. The other one was also really good... cosmetically very nice (by the way, the brushed circular pattern they apply to these is VERY inconsistent. I have seen huge variation on this, with some looking really nice, and some having inconsistent (there's that WORD AGAIN!) finishes, with deeper brush marks in "stripes" across the back, and others being smooth and super shiny.
The LOGO Cut - Done with a Laser? That's the only way I could conceive that they could precisely cut the back in a pattern to fit the Asus logo and have it inset into the aluminum. 2 of my exchanges had a ridiculously mis-cut back, and the logo was coming up, and the cut out was so sharp it would cut your hand easily - my daughter ended up bleeding onto the tablet, so that one went back. They other I was keeping, but failed some other way- I forget how now after all these tablets.
Number 7 was a keeper... I thought. It koooked PERFECT. Beautiful, They pretiest Infinity I ever had. But the Wifi was all over the place, and slow. I was seing 10 Mbit, maybe 12 Mbit speeds. then dropping to 3-5 Mbit. (Others I had would do 20+ Mbit every time, no matter when or how often you tested them. Some hit 30+ Anyway, all of a sudden I remembered the infamous "Pogo Pins" from the Prime, and I sueezed the tablet along the top edge. Not only did it IMEDIATELY shoot straight up to 30 Mbit, but the top left where I squeezed made a super loud creaking, and the screen deviated by a whole lot. You could SEE it moving in relation to the frame, with a loud creak and a clicking sound... great... there goes another one! (#7 - the last one I returned. And Best Buy had to pass it around so they could ALL give it a nice squeeze. Thanks Mr. Whipple!
Ripple effect (I would NOT return a tablet for this, but when it is present, but it looks noticeably less quality than ones that do not display this issue. It looks like several dozen tiny ripples running the length of the tablet, and in bright light it is obvious if you have this. Not all do, and some have no ripples at all.
Volume and power buttons are total crap. Some click and have a detent, others just "mush"
I mean, is this the price we must pay for all that sexy aluminum? This kind of "Delorean Motors build quality"? Hey! They DO sort of look like the Delorean, now that I think about it!
So this is my list. Do you have any of these:
1 Dents, divots or chips out of the metal.
2. Chips out of the plactic strip.
3. Spots where the anodized color is missing.
4. Glass that is rising above the frame, is notably warped (hold it level under some light, and look across the top. If it looks like a brezzy day on the lake, I would not feel too good about it.)
5. Poor application of the "Circular" pattern.
6. Poor laser cut of recessed Logo area. (including sharp metal edges)
7. Poor or failing Power buttons and Volume buttons.
8. Scratches of all types (on a factory sealed box)
9. Creeks, squeaks, Clucking, Clunking, Popping sounds when you squeeze the glass at the border.
That's mostly it for the Physical stuff on the tablet... It IS a beautiful tablet. I just think it's too difficult to build consistently well.
One final gripe: The Power Supply, same design since TF101, and really poor.
Poor grounding of power supply - feel that nice "tickle" when you run your fingers along the metal while on the charger? The Prime would only do this when the plug as oriented one way, switch it around and it stopped. The infinity does it on both polarities. How can they sell it like that? By the way, some are worse than others, I know, I have sampled enough. This is unacceptable.
If they could make these consistently well, there is a very short wishlist I would like to see filled:
* Better memory bus design. I am not sure this is entirely Asus fault, or if some falls on Nvidia, with the single channel memory controller, or whatever it is about Asus Tablet memory architecture ALL Asus tablets have some degree of IO issues - I know the Nexus 7 has I/O issues, though not as bad, but there ARE other Tegra 3 designs that are not plagued with this issue.
* Separate Bluetooth / Wifi chips. or at LEAST a 5 Ghz WiFi...Come ON! The iPAD 1 had 5 Ghz, as does EVERY Samsung Tablet.
* Better Buttons
* Micro USB Port on Tablet
* Real Stereo Speakers, preferably pointing at the user, on Keyboard would be the logical place (if that proves difficult, PERFECT: Jonny Shih's people will be ecstatic!)
Finally: STOP saying: "Dock attached: Use Keyboard to type WORDS" What the heck else are you going to use it for, sending morse code?
Poor I/O - Design of memory bus
Combined (cheap) WiFi/Bluetooth chipset - Thus the poor wifi when Bluetooth streaming.
No 5 Ghz Wifi (
Poor fit of the Primes Dock - Oh yeah, Asus has a blurb saying the TF201 dock is incompatible with TF700, but not the opposite. meanwhile, those videos I mentioned on Asus site? One of the goes on about how they spent a lot of time balancing the tablet to "make it work better in the TF201 Dock" Then they go and repackage Prime docks and charge a premium for them.
There... now I got all that off my chest. Can't WAIT for Jelly Bean!
......waaaaaaaaay to long of a post....
Sent from my ASUS Transformer Pad TF700T
A good post. Agree 100% with all of the problems.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
It's okay. I returned my tablet 9 times to Best Buy. The last two times I had my gf do it cause I was tired of getting my ID registered to their 3rd party company (The Retail Equation) who handles returns to find fraud. I finally got a good one. On my fourth exchange, I started opening the box right in their store to make sure nothing was wrong. I think it was about 9 exchanges in a total of 3 days.
the first I had was perfect, then I bricked it...
I got another one and it is also perfect, I can't understand you guys.
I had no light bleeding, no cracking sounds, no scratches on the metal, no seperated screen.
Nothing what you write about, not even a bit.
I got my two tablets from Amazon Germany, maybe WW Build quality is just better than US?
Good post!
Very informative and interesting.
I guess I was lucky, having gotten my mitts on one about two weeks before official retail <gnagna>. I can find no fault externally or with the screen, although I do have the same I/O issues everybody else is having, obviously (that's a clear design error).
Good post, had a good laugh -- I hope that JB will flip the coin for us and makes the 700 perform more like it should have out of the box -- though it remains uncertain at best if we will ever have the performance we paid so dearly for...
SmartAs$Phone said:
One final gripe: The Power Supply, same design since TF101, and really poor.
Poor grounding of power supply - feel that nice "tickle" when you run your fingers along the metal while on the charger? The Prime would only do this when the plug as oriented one way, switch it around and it stopped. The infinity does it on both polarities. How can they sell it like that? By the way, some are worse than others, I know, I have sampled enough. This is unacceptable.
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Click to collapse
This is truly unacceptable! And you should also add to your list the power supply noise, it is very annoying sometimes.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I must be lucky, all i have is a little light bleed. My buttons are good and pretty solid feeling, I have a ipad 2 to compare to and after the update this thing flys.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I also must be one of the lucky ones.
This thing is perfect in every way.
I loved your post. It is always good to speak your mind.
Agree 100% Exchanged my TF101 7 times, Prime twice and gave up, Tf700 twice (still not happy) and now I'm waiting for the Nexus 10. Done with Asus. And yes, I know Nexuses are built by Asus, but Google holds their feet to fire when it comes to QA.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
So all you guys who have perfect device Asus just put in two antennas for perfect WiFi Bluetooth connection and faster nand chip so no more sloppy io performance? Interesting..
I got ww model and I can't believe why Asus decided to save maybe 10$ there.
Apart from my 3 hot Pixels seems that no problems.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
I'm pretty lucky too compared to some of you. I bought mine off of Amazon and its been absolutely perfect! I also got the dock + splashtop = lots of funny looks when docking and undocking while using window in class
I've only had mine a week now, but agree with others, mine is great! I had my Transformer Prime for 7 months. I never did an RMA or anything. Other than a poorly functioning GPS and a slightly weak WIFI signal, the TPrime was great. I'm expecting the same with the Infinity, and as I said, so far, just great!
Sorry, but I just don't understand returning a product 7 or 9 times. I look at technology this way: there's bound to be a few glitches here and there. I've grown to accept that and live with them. Now, obviously I admit there are certain hardware failures and other issues which shouldn't be accepted in an expensive device. I'm not saying I've never returned anything. I have. It took me two phones to get to a properly functioning Galaxy Nexus phone. Stuff happens, but 9 returns?! I just don't get that.
Sent from my Galaxy Nexus using Tapatalk 2
SOTK said:
Sorry, but I just don't understand returning a product 7 or 9 times. I look at technology this way: there's bound to be a few glitches here and there. I've grown to accept that and live with them. Now, obviously I admit there are certain hardware failures and other issues which shouldn't be accepted in an expensive device. I'm not saying I've never returned anything. I have. It took me two phones to get to a properly functioning Galaxy Nexus phone. Stuff happens, but 9 returns?! I just don't get that.
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
I bought a keychain camera for about $40 on ebay (look up 808 cam). I researched the tech, i made sure to find a buyer that reportedly sold what he said (a #16 instead of a re-labled #3) and when i got the product i was generally happy with it. It had a few glitches but i got what i paid for.
When i spend $650 for a tablet and dock, especially when there are other similar quality devices for $100 cheaper, i am expecting to get what i pay for. I paid for perfection. I COULD have gone on ebay and bought a bargian basement tablet for, say, $75, and maybe it would do what it claimed!
The reason we are upset is this:
We were sold a quality product
top of the line specs
from a trusted manufacturer with a history of meticulous perfection
Instead what we recieved was a product with many build issues
imperfect construction
sloppy workmanship
poor design
bad internals
and finally, extremely poor customer service.
Asus had been, in my books, one of the top companies. I would never think twice before buying a laptop or computer from them. Now.... I dont know. I had a prime, i should have learned from that. Now i have an infinity. Not perfect but considering (through a series of fortunate events) it cost me about $250 i can live with that.
Usually, if you have something that was mid-tier and doesnt work perfect you could say "should have bought the top end device", or justify those problems with saying you saved because its not the highest end model.
Well this is the highest end model. The galaxy note 10 comes close but unless you want the pen the infinity is the winner by specs. How can we justify poor quality when we pay top dollar? We cant.
What i dont get is how, after 9 returns, did this person not say "maybe i'd be better off with a tab2.0 or a galaxy note". I am at that point, i really, really love the specs for the infinity on paper, and i love the form factor, i love how light it is, how solid it feels (when its not falling apart), how thin it is, i think its awesome. I dont like how they charge $650 for something that should cost half that with the amount of problems it has.
Let me put it this one other way...
If you went to a car dealership and bought a car off the lot, brand new, never been driven before, and one of the tires was flat. Or one of the break rotors was misaligned, or one of the cylindars was misfiring, or the transmission didnt work, or the breaks were spotty, or the headlights didnt work properly.... if you had ANY problems you would say "hey, this isnt right, its brand new give me one thats perfect." Thats what we want from Asus. We want a tablet that is perfect. Yes, android itself has some quirks, and i can deal with software issues, but hardware issues? Not for my money. No sir!
Sorry for the long post but i, like OP and many others, are ready to throw in the towel with this infernal thing. And dont even get me started on the keyboard dock....
My Infinity was also almost perfect right away i opened the box. Except for the little, little light bleed, everything was OK - HW wise.
SW is another story, but not a part of this discussion I think.
Thank, because this is not really a cheap piece of HW, i handled it very gently.
After almost 3 months of using it, I decided to actually use it for what it is meant. It goes with me wherever I go.
I've been on vacations for 10 days, it goes with me to work and back, currently it is with me on a business trip.
Well well well. A lot of people were reporting detachments, screeches an so on. I never had them. Until now.
Left part of the tablet has started to screech few days ago, also i can feel a detachment.
I am right handed, which means i hold tablet with my left hand, on the left side. As the tablet is pretty heavy you have to hold it pretty hard.
Whenever i pick it up it screetches and i can see the screen "waves" on the left side of the screen.
I am afraid it will get worse. It feels like some day everything will just come apart and i get ending with two piecev of tablet.
Hope not.
This is my experience, and i hate to say, but i am slowly starting to regret this investment.
pileot said:
Asus had been, in my books, one of the top companies. I would never think twice before buying a laptop or computer from them. Now.... I dont know. I had a prime, i should have learned from that. Now i have an infinity. Not perfect but considering (through a series of fortunate events) it cost me about $250 i can live with that.
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Click to collapse
I feel the same. Previously I have bought two ASUS laptop I have been satisfied with. But after owning a Infinity for less than 3 moths my LCD suddenly cracked without a scratch on Gorilla Glass and poor ASUS costumer service, I will say no more ASUS.
kabauterman said:
the first I had was perfect, then I bricked it...
I got another one and it is also perfect, I can't understand you guys.
I had no light bleeding, no cracking sounds, no scratches on the metal, no seperated screen.
Nothing what you write about, not even a bit.
I got my two tablets from Amazon Germany, maybe WW Build quality is just better than US?
Click to expand...
Click to collapse
Mine is a WW and also zero defects. I had 2 units opened at the store here in Bangkok so I could choose the between the champagne and amethyst and both were fine with no issues.
Do we actually know that the I/O issues are hardware related? The reason I ask is I have a HTC One X with Tegra 3 and no matter how hard I try everything keeps flying smoothly. I can start a ten app update while switching between as many apps as I want without it even breaking a sweat. My vote is for ASUS software being sh*t.
maedox said:
Do we actually know that the I/O issues are hardware related? The reason I ask is I have a HTC One X with Tegra 3 and no matter how hard I try everything keeps flying smoothly. I can start a ten app update while switching between as many apps as I want without it even breaking a sweat. My vote is for ASUS software being sh*t.
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Click to collapse
Yeah but HTC didn't choose a cheap NAND drive as Asus did. This is not completely tegra related. Just cheap internals which Asus using.
Same goes with the wifi speed dropping when using bluetooth. Those bastards have the same antenna for both wifi and bluetooth and not even supporting 5ghz signal. So lame. I think the price difference for Asus would be something like 10$ but they decided to go cheap on this.
I was seriously considering to opening this up and installing faster NAND and another antenna but unfortunately that would result 100% surely into non working tablet.

Curious how the Best Buy and Staples sales are going this first weekend

Wondering how the Surface is doing for sales at BB and Staples now. I normally wouldn't care as I love my Surface but we all need it to be successful if we want to see some good app development in the Store and see growth in quality apps, which is currently lacking in the store.
I will tell you that over the weekend I was at South Coast Plaza mall in Southern California and the Microsoft Store there, which is big , was pretty busy (Maybe not Apple busy, but pretty good traffic).
Anybody have any info from BB or Staples personnel in the know or any other source?
I believe it is online only availability.
Stores have stock now. Was in a Best buy today. Surface was the 1st thing you see walking in the door.
lqaddict said:
I believe it is online only availability.
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Click to collapse
I have read elsewhere that it has been spotted and purchased in Staples and Best Buy. I don't imagine a huge impact on RT sales until the Pro is out in the wild and attracting a lot more attention and awareness for the Surface brand.
Also, some of those cases where it is set up at best buy it has been said that they are not setting it up with the keyboard cover which IMO would draw much more attention.
We just got our Surface display set up at Staples, and a few people checked it out. But before we ever had them in store people kept coming in looking for the tablet with the "click" commercial, so i'd say the interest will be there and I love what the Surface does, so ill be glad to show it customers.
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conmanxtreme said:
We just got our Surface display set up at Staples, and a few people checked it out. But before we ever had them in store people kept coming in looking for the tablet with the "click" commercial, so i'd say the interest will be there and I love what the Surface does, so ill be glad to show it customers.
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John Lewis now have them in physical stores in the UK.
Microsot surface rt hidden at best buy
I visited a BestBuy in Gainesville, Florida, with my son. I wanted to see the Surface RT even though I own one. I could not see one. Then I spotted it with the black cover among other portable products. The Surface RT is not displayed at any specific promotional spot as the other other products are. So, even though, BestBuy carries it, I do not think people will notice it.
I hope Microsoft will address the issue.
went into Staples on Sunday (Dec 16) after I found out online that they had them in the store on Saturday. Big sign at entrance advertising the Surface. When I purchased the 64Gb version of it I found out that I was the first person in this Store who bought one. The folks at Staples wanted me to report back to them whether I liked it. I told them I will surely like it (played with it for some time at a MS Store in Boston). They told me that they only found out Wednesday that they will have them in the Store on Saturday and thought it seemed rushed by MS.
anyway, glad I was able to buy it at a local store (next MS store is 1.5hs from here).
place of Staples: Beavercreek, Ohio (Dayton area).
I just checked at the local Best Buy. It was just tossed in with the other tablets, and they didn't have the full selection of keyboards (nor did they have a keyboard out with it).
Poor product placement? Lmao...I think people who want it, know about it and will get it. Other random people, most likely will get an ipad. Lol. I honestly thought they would have a MS rep in every major best buy location to hype it up. Or , even a special station where multiple Surfaces are setup allowing people to play with them...kind of like apple has its booth in every store. Hopefully MS will do good on sales, even with poor product placment because it is a very important and effective marketing strategy.
I need to go check out my local store. I was sure I wanted the Pro but after realizing that the RT does a lot more than i thought i decided i would get that. Then after reading up some more im not sure if I am up for a windows 8 tablet anymore, just because i am more familiar with android. So i went from being 100% to not knowing what tablet I want. They get old fast... :/
equisbox said:
Poor product placement? Lmao...I think people who want it, know about it and will get it. Other random people, most likely will get an ipad. Lol. I honestly thought they would have a MS rep in every major best buy location to hype it up. Or , even a special station where multiple Surfaces are setup allowing people to play with them...kind of like apple has its booth in every store. Hopefully MS will do good on sales, even with poor product placment because it is a very important and effective marketing strategy.
I need to go check out my local store. I was sure I wanted the Pro but after realizing that the RT does a lot more than i thought i decided i would get that. Then after reading up some more im not sure if I am up for a windows 8 tablet anymore, just because i am more familiar with android. So i went from being 100% to not knowing what tablet I want. They get old fast... :/
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Click to collapse
Coming from Android as well, I find the Surface Rt way more customizable out of the box via registry tweaks and such. Something only possible via rooting android. I also find it much more stable than ICS (I cant comment on JB as I have not played with much on my wifes Nexus 7 since I got my Surface now.
At the Best Buy I visited (in KY), it was basically in the back where the cheap ipad covers were. The Kindle, ipad, android, and every other tablet got much better placement and the sales people weren't talking about them and knew almost nothing about them.
I think this whole plan was put together quickly and without any real prep.
I work at a staples in Oklahoma. All our documentation was about how big a win it would he for us to be the first retailer to have it on the shelf. The only spot we had open for the surface was the end cap with the nexus so they left all the nexus display stuff and accessories up for the first 3 days, but had the Surface model and tags in front... ugh. I guess technically we did have it first. Lol. They didn't work out the deal till like Wednesday of last week and we had stock by Thursday so in the corporate world that's crazy ass fast.
We sold 3 to one business guy with a startup that needed internet explorer and office and that's it. Other wise I've sold 2 to my personal friends that I told to wait and not buy online till they can come in to my store to buy it. Ha. Also, if you decide to take funny pictures of your face and perhaps other body parts, the photo app love tile will keep scrolling the pics even after you delete them... just a heads up. Lol
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bigwilly90210 said:
I work at a staples in Oklahoma. All our documentation was about how big a win it would he for us to be the first retailer to have it on the shelf. The only spot we had open for the surface was the end cap with the nexus so they left all the nexus display stuff and accessories up for the first 3 days, but had the Surface model and tags in front... ugh. I guess technically we did have it first. Lol. They didn't work out the deal till like Wednesday of last week and we had stock by Thursday so in the corporate world that's crazy ass fast.
We sold 3 to one business guy with a startup that needed internet explorer and office and that's it. Other wise I've sold 2 to my personal friends that I told to wait and not buy online till they can come in to my store to buy it. Ha. Also, if you decide to take funny pictures of your face and perhaps other body parts, the photo app love tile will keep scrolling the pics even after you delete them... just a heads up. Lol
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Hopefully MS will follow up and get proper displays for Staples and Best buy as it really is a great product (I have had one since launch and have done some awesome tweaks on mine (full flash, no lock screen, starts up when opened, networked, etc). Hardwarewise it is stable, and the OS is getting better -It just needs the developer community to get behind it, and that is only going to happen if they see users($$$).
After my good experience at the local Staples here in Dayton, Ohio I also went to BestBuy today. What a let-down. I couldn't find anything about the Surface. The only special place I found was the iMac stand that is placed pretty much in your face when you walk into the store. When I asked for the Surface a guy in the laptop section told me that "oddly enough, it's placed in the mobile section". Okay, when I walked over to the mobile section I found two or three tablets with Win8 (Asus Avivo, Samsung), but there was no Surface. When I asked again the BB guy told me that they are right there, pointing to the laptops I just looked at. Doh! I guess anything Windows 8 goes by Surface at BB at least in this store.
On the other hand I am not really surprised.....
Yeah the Surface at our staples is set up on and end cap, which isnt a terrible spot, but it doesn't quite jump out at you, and the end caps beside it are the Lenovo Twist and the new Samsung 23" All-in-one desktop, so its not terrible placement.
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Hey guys me again
I said that I wasn't sure about whether I wanted the Surface anymore after seeing all the android tabs and what not (because I have a lot of experience with the android OS.) I love android, I have a Samsung Galaxy S3 currently, and I was thinking of buying an android tablet so everything would be synced and what not. After thinking about it some more, and going to my local Best Buy, to play with the Surface, I realized that I definitely wanted it over anything else. I realized that I want something new, and all android has to offer are the same things I can already do with my phone, just a little bigger. I'm definitely going to go purchase this tablet in the next few days.
As far as product placement, my local Best Buy did an excellent job of actual physical placement. It is right in front of you when you walk in the store. I, somehow, still missed it and had to ask an employee to point me in the right direction. They need a banner or some sort of sign. LOL. They need to hire me as a manager, I'm sure I can put my BA Business and MSIS degree to good use
I was worried about the screen resolution, but in person, it is everything and more. I am not that picky about resolution, as long as everything looks good, and everything looks amazing on the tablet. Who cares if it doesn't have the crazy high resolutions, because it is perfect for what it is.
Also, played with the type cover because that is the only cover they had out at my local Best Buy. I couldn't test the touch cover, but the type cover is amazing. I played around with office, and I literally fell in love with the little device. I must get it. I think if everyone would stop being so bias and give it a chance, they will fall in love with it. I am an android fan, but I am giving this tablet a chance. Plus, the android tablet I bought last year, I ended up returning because all it was to me is an overgrown phone. Every time I wanted to do something I couldn't decide whether to do it on my android phone or my android tablet. LOL! So I just returned it to avoid the headache altogether.
Anyhow, I don't think the stores are doing too hot with sales. I didn't even see anyone else playing with the tablet, maybe because I was hogging the only one they had out, but who knows. Sucks because I really want it to do well.
equisbox said:
.....
Anyhow, I don't think the stores are doing too hot with sales. I didn't even see anyone else playing with the tablet....
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Click to collapse
Waiting on eye glasses repair...
Costco: guy asks "where is the old windows ?"
Lady asks "are there any windows seven laptops left?"
mom+kids "we'll just go get an ipad" (kids cheering, after trying to use the w8 demo unit for a few minutes)
Bestbuy:
Lady "where are the new ipads?"
Dude "this thing has awesome specs! Do you know how to put real windows on it?" (To his buddy)
Salesguy, "ya, I don't know about the surface thing. Doesn't sell. Can't believe they didn't have the pro ready for christmas."
All folks who might have considered a surface, maybe. Its not getting any serious attention from what I've seen.
I bought one from my local Best Buy, they just had it out with the other tablets, had the $499 32Gb, $599 32Gb with cover (One I got) and the $699 64Gb with cover.
I think Microsoft could really benefit for a better advertising campaign, also they should ship specific display models to stores that have a looping display on them. A black square with a black screen doesn't make one want to pick it up.
It's a nice device, build quality is awesome, OS is buggy though. Not sure if I'll keep it or not (have a month thanks to longer holiday return policy) or maybe get something like the 13" Lenovo yoga.
I still haven't gotten the white list hack to work, unless that was fixed not to in the latest update.
I still don't really get the hype or people waiting for the Pro, it's just a tablet computer, maybe it will be nicer in quality, buy really you can buy that now, the surface is great because of the battery life, size and for the most part a full OS, the pro looses most of that.
I do have to say I own a iPad mini and love the thing for size and weight but for the most part it's a gamming device, even my old full size ipad was just that also.
One of my first wishes for the surface is 4 rows of tiles instead of three, my start screen is getting kind of long!
Zytryx said:
I bought one from my local Best Buy, they just had it out with the other tablets, had the $499 32Gb, $599 32Gb with cover (One I got) and the $699 64Gb with cover.
I think Microsoft could really benefit for a better advertising campaign, also they should ship specific display models to stores that have a looping display on them. A black square with a black screen doesn't make one want to pick it up.
It's a nice device, build quality is awesome, OS is buggy though. Not sure if I'll keep it or not (have a month thanks to longer holiday return policy) or maybe get something like the 13" Lenovo yoga.
I still haven't gotten the white list hack to work, unless that was fixed not to in the latest update.
I still don't really get the hype or people waiting for the Pro, it's just a tablet computer, maybe it will be nicer in quality, buy really you can buy that now, the surface is great because of the battery life, size and for the most part a full OS, the pro looses most of that.
I do have to say I own a iPad mini and love the thing for size and weight but for the most part it's a gamming device, even my old full size ipad was just that also.
One of my first wishes for the surface is 4 rows of tiles instead of three, my start screen is getting kind of long!
Click to expand...
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I also wish there were 4 tiles, and I also want the ability to group apps into folders on the start screen - I have over 100 apps installed and its a bit tough to manuevur, even with shrinking the size of the start screen shortcut.

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