Screen Cracked Just From Holding It!! - Transformer TF300T Q&A, Help & Troubleshooting

Hi, so upset. Have owned my TF300T now for 3 weeks, in this time I purchased a leather case to protect it.
Whilst holding it in portrait view, with my left thumb between the front camera lense and the other lense, my fingers holding it on the back. The screen cracked from where my thumb was (when i turned it over to the back, realising my thumb was pressing against the back camera lense)
Now a 1/3 of the right screen doesn't work with touch. It seems to work fine whilst I have the keyboard connected.
Just wanted to inform you to be careful where you put your thumb.
I have contacted ASUS support via email and they tell me it maybe a hardware problem?? Going to ring them tomorrow , hoping they will fix it under warranty
The glass seems cracked under the exterior glass
Miss Aly

I have had mine for about two weeks and I hold it one-handed in the same spot, usually... I even sat on it once. Seems sturdy enough to me, so maybe its a defective device?
I feel sorry for you though, best of luck.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

Related

Proud new owner of MT4GS! But wait...

I am still psyched on getting this phone, but I have one issue that bothers me a bit, and I would like to know if anyone else can confirm it.
The black outer trim of the face of the phone that surrounds the screen seems quite scratch-able.
I have a screen protector that covers the phone from the four hardware buttons up, so that part's fine.
However, on the naked black chrome underneath the buttons (and to the right and left of the optical track pad), I already have a few slight, but enough to bother me kind of scratches.
Yes it is
It is very scratch prone..And do yourself a favor and do not use the BodyGlove case, which is the only case they had at Tmobile when I bought the phone. It ended up scratching the phone more than if I didnt have it on at all. I usually keep my phones in pristine condition so I can sell and trade up when the time is right. Ive had this phone for 3 weeks and it looks a year old already.. But it is a great phone despite its weight
Wow, what are you guys doing to your phones???
I have had the phone since the release date and mine looks brand new.
Sent from my myTouch_4G_Slide using XDA Premium App
I keep mine inside the pouch my G1 came with, and have a small piece cloth to clean eye-glasses inside of it. No screen protector (the ones I got from Amazon SUUUUCCKKKEEEDD), but this one seems much more resiliant than my MyTouch3G slide.
My phone looks amazing. Had it sense day of release. and I got the black body glove.
Sent from my myTouch_4G_Slide using xda premium
mine isn't scratched b/c I'm using a full body Zagg that I got put on in less than 24 hours of receiving the phone. However, my phone met the side of a filing cabinet while in my Case Logic belt holder and the bottom side of the screen is 'dented' in near the 'home' button, so its like the screen isn't flush, I can feel a little ridge, the other side this isn't present.
so watch out for stuff like that! (phone still works 100% fine, fingers crossed!)
Guys, read what I said again. I'm talking about the black chrome plastic under the hardware keys. It's hard to see in light, but if you look closely, maybe you'll see some scratch(es)?
I'm not talking about the actual touchscreen, if that's what you guys mean...
@token2k6
I have the ZAGG full body shield too, but last time I remember the full body shield doesn't actually cover the entire front face of the phone, but from the bottom of the touchscreen upwards. (which leaves the hardware keys, the optical track pad and the black chrome design naked)
@RazoE
Me too! I still got the G1 case and am using it atm.
Check out the cases thread in the accessories forum. Answers are there.
Sent from my MyTouch 4G Slide using xda premium
keep the phone in one pocket and your keys in another.

Dust under the screen issue,wrong to return to bestbuy?

I bought the asus tf101-1a on black friday. I noticed dust was settling in on the bottom on the screen and returned it and had to go thru hell just to get them to exchange for a tf101-a1. Now after 2 hours of having it,big build up of dust on the bottom right and a dead pixel and i just opened it up!! Am i wrong to go back to bestbuy and explain my case and get yet another replacement?
Sent from my Transformer TF101 using Tapatalk
nellycruzz said:
I bought the asus tf101-1a on black friday. I noticed dust was settling in on the bottom on the screen and returned it and had to go thru hell just to get them to exchange for a tf101-a1. Now after 2 hours of having it,big build up of dust on the bottom right and a dead pixel and i just opened it up!! Am i wrong to go back to bestbuy and explain my case and get yet another replacement?
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
We've all heard the old saying "The customer is always right." Sadly, that's not always the case. I agree you deserve a unit you are satified with, no doubt. But consider the possibly the "perfect" tab doesn't exist? Not saying you should not pursue a return, mind you but I recall a few months back when Some people were complaining of light bleed. How did they see the light bleed? Went into a room completely dark, turned down their screens then looked. Now, how many users actually DO this in normal use? I guess I'm saying only you can decide what is "acceptable" or "not acceptable". Also, keep in mind BB has a "Frequent Return Policy" where they track and ban returns from chronic return-ers. Just sayin'
IMO the dead pixel would be more an issue than dust but then I can't see what you see!
Good luck!
Well i just opened the tf and the dead pixel was right there. Ive nver returned anything from there,it looks like black dots on the screen where the dust is. The purpose of a tablet is the size and resolution and difference from a android phone. I love the tablet,but nowhere do i read others having this issue. Wether i paid $249 or $399, i feel i deserve to have a tablet experience without the non sense. Thanks for your advice
Sent from my Transformer TF101 using Tapatalk
Of course return it. If it is a dead pixel...Asus QA is doing something wrong. The fact that you have dust could lead to more dust. Once the warranty is over, you'll have to pay out of your pocket to fix it, if there is such a problem.
Yes there is,i exchanged the product and got home at 930ish and opened it up and immeditately i saw it. Then i turned it on and bam a dead pixels. One dead pixel without use of the tablet means fauty lcd and heavy dust only means more dust as u said (htc sensation days). Hell as i type the power button is rattling.
Sent from my Transformer TF101 using Tapatalk
nellycruzz said:
Yes there is,i exchanged the product and got home at 930ish and opened it up and immeditately i saw it. Then i turned it on and bam a dead pixels. One dead pixel without use of the tablet means fauty lcd and heavy dust only means more dust as u said (htc sensation days). Hell as i type the power button is rattling.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
Did you get the 250 transformer?
Sent from my PG86100 using xda premium
Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
I made it about 6 months before I started to notice the dust behind the glass... the rear camera however gets obscured by dust relatively quickly and requires me to take the cover off and clean the backside of the camera lens about once a month.
So, the dust is a simple fix. The dead pixel however, that sucks. I'd return it for that, or have Asus warranty it at this point since Best Buy is probably fresh out of stock..
hopefully you get it sorted out. The Transformer is a great device! I love mine!
Its the tf101-a1 model and i didnt know its simple to disassemble,thank u. But what are the odds of geting a worse case of dust by doing this procedure?
a.mcdear said:
Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
I made it about 6 months before I started to notice the dust behind the glass... the rear camera however gets obscured by dust relatively quickly and requires me to take the cover off and clean the backside of the camera lens about once a month.
So, the dust is a simple fix. The dead pixel however, that sucks. I'd return it for that, or have Asus warranty it at this point since Best Buy is probably fresh out of stock..
hopefully you get it sorted out. The Transformer is a great device! I love mine!
Click to expand...
Click to collapse
Sent from my Transformer TF101 using Tapatalk
Teardown link
basically removing the screws by the connector will allow you to remove the bezel, which will expose the inside. Should be pretty easy from there I think. Just use compressed air
Does opening the transformer up void its warranty?
Cause I wouldn't want to void it over a speck of dust really.
a.mcdear said:
Dust under the glass is extremely irritating! Luckily, its super simple for us to clean the back side of the glass as the Transformer has two extremely accessible hex screws near the charging port. Remove them, and you can easily take the glass out and clean it (or just blow air through it and seal back up)
Click to expand...
Click to collapse
I know this is an older thread, but I just noticed an annoying dust buildup in my TF101, just under the glass (middle part of the screen...) and wondered if I could clean it myself. A Google search provided several links to help crack the tablet open, but none mentioned how to actually remove the glass from the screen. How exactly can this be done, without nuking the digitizer? Any insights would be welcome, thanks.

Flimsy/broken dock?

I did try and search for this but it didn't seem to have been posted before. First of all my tablet dock has a label saying TF201 on it, is that normal?
The main issue though is that when I open the screen/tablet so that it leans back, quite often the rear of the dock seems to pry apart, and I have to squeeze the dock to clip it back together. It's not always this happens, and I'm not sure if it's just because I'm pushing the screen back too much. Should I return it or is this just normal???
courtn00b said:
I did try and search for this but it didn't seem to have been posted before. First of all my tablet dock has a label saying TF201 on it, is that normal?
The main issue though is that when I open the screen/tablet so that it leans back, quite often the rear of the dock seems to pry apart, and I have to squeeze the dock to clip it back together. It's not always this happens, and I'm not sure if it's just because I'm pushing the screen back too much. Should I return it or is this just normal???
Click to expand...
Click to collapse
The label is normal. For the second issue, when you docked your tablet, did you make sure that the lock button is slided all the way to the right? If the lock button slided to the right and your tablet stills slip out of the dock then there is a problem with the dock's locking mechanism, you should return it. It's not normal.
buhohitr said:
The label is normal. For the second issue, when you docked your tablet, did you make sure that the lock button is slided all the way to the right? If the lock button slided to the right and your tablet stills slip out of the dock then there is a problem with the dock's locking mechanism, you should return it. It's not normal.
Click to expand...
Click to collapse
Its not the screen falling out, its that when i recline the screen fully the rear of the dock sometimes clicks and prises open. The tablet part is not the issue. Ill try over in tf201 land if its the same dock.
My TF700 dock does that as well. Too much weight on the back and the plastic snaps come apart. It's annoying but so far it doesn't seem to affect anything.
I had the same problem but I fixed it. I peeled off the closest rubber foot and discovered that the screw had come loose, very loose. Almost 3-5 full turns. Now, No more clicks
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
hashish16 said:
I had the same problem but I fixed it. I peeled off the closest rubber foot and discovered that the screw had come loose, very loose. Almost 3-5 full turns. Now, No more clicks
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
This! I had the same issue with my dock and after removing the rubber foots I found the screws to be loose. The two back screws were actually completely off! After screwing it tightly I never had any issues with the dock.
Sent from my GT-N8013 using xda app-developers app

[Q] Anyone have issues with their keyboard dock?

I bought my tablet with the TF201 keyboard a while back since its identical to the TF700 keyboard. It's always connected and locked, but every once in a while i notice my external mouse, which is plugged into the usb port of the keyboard, stops working due to the fact that the keyboard magically unlocks itself from the tablet. the lock bar or whatever it's called doesn't retract though so I can never tell unless I try to slightly lift the tablet away from the keyboard and lo and behold it comes right off. I noticed this tends to happen more often when the tablet is opened about 100 or so degrees from the keyboard.
Do you think I may have a faulty keyboard or has this happened to others?
Mine locks properly, so I can at least say it's not normal.
Mine locks safely too. But I do have to push relatively hard until it "clicks" into the dock and to be extra safe I tend to slide the lock slider all the way to the right.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
+1. I've had my TF700 + dock since July 16, 2012. No issues as far as connections between them are concerned, though the tab sits a little loose. The clasps don't grab the tablet tightly anymore. There is some play about 5 degrees. Anyone knows how it can be tightened again?
airmark said:
Mine locks safely too. But I do have to push relatively hard until it "clicks" into the dock and to be extra safe I tend to slide the lock slider all the way to the right.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
That's the weird thing though, mine clicks and locks but i can only push the slider to the mid point.
My Transformer doesn't stay tight on the dock any more, because the tiny little clip inside the tablet itself has broken on one side (I think). The result is that it seem to clip in correctly, but then I can rotate it to the right and the left clip come free without any resistance.
I've done quick searches to find people with similar problems, but haven't found anyone else yet. Doesn't look very fixable, due to the size of the small clip. Don't know if you've got the same issue, but to check, look where the dock latches onto the tablet with a good light and see if your clips are still there.
oblib__ said:
My Transformer doesn't stay tight on the dock any more, because the tiny little clip inside the tablet itself has broken on one side (I think). The result is that it seem to clip in correctly, but then I can rotate it to the right and the left clip come free without any resistance.
I've done quick searches to find people with similar problems, but haven't found anyone else yet. Doesn't look very fixable, due to the size of the small clip. Don't know if you've got the same issue, but to check, look where the dock latches onto the tablet with a good light and see if your clips are still there.
Click to expand...
Click to collapse
Amazing... we both post on the same day... could be this is the start of an epidemic of broken platic clips inside the tablet section. Not sure if they are plastic or metal but they do look plastic and in any case clearly are not fit for purpose of docking/undocking dozens of times a day.
I sent mine back... see my post. They are blaming me! I barely had it 6 weeks and it never left my house. Never dropped. Only ocassionally used extra force to dock it because if you don't then the locking tab does not click!!!! SIGH
the only problem that i have with the dock is that the spring in the hinge has gotten loose
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
wailim_2002 said:
Amazing... we both post on the same day... could be this is the start of an epidemic of broken platic clips inside the tablet section. Not sure if they are plastic or metal but they do look plastic and in any case clearly are not fit for purpose of docking/undocking dozens of times a day.
I sent mine back... see my post. They are blaming me! I barely had it 6 weeks and it never left my house. Never dropped. Only ocassionally used extra force to dock it because if you don't then the locking tab does not click!!!! SIGH
Click to expand...
Click to collapse
I posted in your thread as well -- locking pin snapped off yesterday. It is plastic, which makes it a Prime example <pun intended> of use of plastic in places that could do with metal. :S I'm going to take it up with ASUS Netherlands once my blood pressure comes within more or less normal limits.
MartyHulskemper said:
I posted in your thread as well -- locking pin snapped off yesterday. It is plastic, which makes it a Prime example <pun intended> of use of plastic in places that could do with metal. :S I'm going to take it up with ASUS Netherlands once my blood pressure comes within more or less normal limits.
Click to expand...
Click to collapse
We should track our own and any subsequent replies over time ... as long as it takes ... really ASUS should consider recalling these to reinforce the pins. Its highly likely some will witness their tablet fall off the dock and smash in front of their eyes... while assuming they forgot to secure it properly!
I have confirmed that It was plastic materials.
When it first happened to me about 1.5 months ago, ( at that Time, I didn't know why it was doing that)
I noticed that my Tf700 does not lock properly, doesn't make a clicking sound, doesn't hold the device in place,,,and etc.
So at that point, i decided to pull it out of the key board ( i always had it with my keyboard as it was mostly used for my university lectures)
As soon as I pulled it out, i noticed that plastic pieces about ~5mm fall out.
So as of now, my solution was to have an armour-like screen protector and skinomi carbon series (to add a bit of bulk).
It doesn't lock in, but it s enough to have friction to hold it in place a lil more nicely.
I used quite a few strips of heavy-duty doublesided tape.
choiyt317 said:
I have confirmed that It was plastic materials.
When it first happened to me about 1.5 months ago, ( at that Time, I didn't know why it was doing that)
I noticed that my Tf700 does not lock properly, doesn't make a clicking sound, doesn't hold the device in place,,,and etc.
So at that point, i decided to pull it out of the key board ( i always had it with my keyboard as it was mostly used for my university lectures)
As soon as I pulled it out, i noticed that plastic pieces about ~5mm fall out.
So as of now, my solution was to have an armour-like screen protector and skinomi carbon series (to add a bit of bulk).
It doesn't lock in, but it s enough to have friction to hold it in place a lil more nicely.
Click to expand...
Click to collapse
Yep, I found the piece of plastic too, which is what made me look for where it came from.
I have gotten into contact with ASUS Support in the Netherlands, and without even seeing what the issue is, they said that as far as they are concerned, it is user-induced damage and therefore not covered by warranty. I am planning of getting into contact with my lawyers and just have a talk if this is something they'd be able to crack open. I'll let you guys know the outcome of said talk.
Sent from a comfortable chair from the outer ring of Purgatory. The red guy asked me to say 'hi'.
the problem i started having with my dock is ill clip it in and close it. when i come back to it and open it up the screen doesnt want to come on even if i press the power button. if anyone knows a solution for this let me know please it would be greatly appreciated.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
With regards to the broken/insecure docking issue, I've posted a POLL in the transformer forum:
http://www.transformerforums.com/fo...snapped-off-poll-you-affected.html#post257185
I would like to see how many people are affected.
oblib__ said:
My Transformer doesn't stay tight on the dock any more, because the tiny little clip inside the tablet itself has broken on one side (I think). The result is that it seem to clip in correctly, but then I can rotate it to the right and the left clip come free without any resistance.
I've done quick searches to find people with similar problems, but haven't found anyone else yet. Doesn't look very fixable, due to the size of the small clip. Don't know if you've got the same issue, but to check, look where the dock latches onto the tablet with a good light and see if your clips are still there.
Click to expand...
Click to collapse
When you say rotate it to the right do you mean lift the right side and turn the tablet anti-clockwise and then the left clip comes free...
or do you mean lift the left side and rotate it clockwise (right) and the left clip comes free? :cyclops:
wailim_2002 said:
When you say rotate it to the right do you mean lift the right side and turn the tablet anti-clockwise and then the left clip comes free...
or do you mean lift the left side and rotate it clockwise (right) and the left clip comes free? :cyclops:
Click to expand...
Click to collapse
Choice 2. My left clip is broken, so the left side can lift free. Doing so causes it to rotate clockwise (right).
wailim_2002 said:
When you say rotate it to the right do you mean lift the right side and turn the tablet anti-clockwise and then the left clip comes free...
or do you mean lift the left side and rotate it clockwise (right) and the left clip comes free? :cyclops:
Click to expand...
Click to collapse
oblib__ said:
Choice 2. My left clip is broken, so the left side can lift free. Doing so causes it to rotate clockwise (right).
Click to expand...
Click to collapse
On mine, both clips have degraded severely. However, the release from the dock is right side first.
Broken left clip here... I noticed it today. And I'm pissed. What a BIG FAIL from Asus. I won't even bother trying to get it repaired, it's unlocked anyway.
I was beginning to love this thing since I installed CleanROM Inheritence... It's was a nice and fast tab. Well, now it's a broken and fast tab. I'm thinking of selling it before it falls into pieces. It's sad because I love the size, the keyboard, Android, etc.
The right clip will probably fail soon too. What a let down...

There's some sort of streak developing on the left side of my screen.

About an inch in after the border of the tablet (left, top and bottom) there's a streak of some sort developing (about 1/4 inch thick) I noticed it when I started paying more attention to keeping my screen clean. Initially I thought it was a smudge from swiping the screen up and down but it won't go away after using a microfiber cloth, though it's hardly noticeable after cleaning . Then I began to think it was my folding cover for it since the line matches up sort of but then there should be one forming on the right side too (there isn't) and the streak goes about 2 inches past where the stitchlines go so it cant be that. It shows up when I fog my screen up, or after my screen gets a bit dirty.
Anyone notice this on their screens? I'm thinking it's heat induced from the tablet itself but I have no basis for that claim. It's sort of starting to bug me...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Have you tried to clean it with something other than just the cloth? Start with water.
faustus1005 said:
Have you tried to clean it with something other than just the cloth? Start with water.
Click to expand...
Click to collapse
A good splash.
Just kidding. The advice to just use a damp cloth with a little bit of detergent is sound, though. No surface is perfectly smooth, so you could have some external buildup pf grease. I do hope it is external, though. :fingers-crossed:
GCq1w2e3 said:
About an inch in after the border of the tablet (top and bottom) there's a streak of some sort developing (about 1/4 inch thick) I noticed it when I started paying more attention to keeping my screen clean. Initially I thought it was a smudge from swiping the screen up and down but it won't go away after using a microfiber cloth, though it's hardly noticeable after cleaning . Then I began to think it was my folding cover for it since the line matches up sort of but then there should be one forming on the right side too (there isn't) and the streak goes about 2 inches past where the stitchlines go so it cant be that. It shows up when I fog my screen up, or after my screen gets a bit dirty.
Anyone notice this on their screens? I'm thinking it's heat induced from the tablet itself but I have no basis for that claim. It's sort of starting to bug me...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
I have the same issue in the middle of my screen when i press on it it kinda leaves a weird trace of the txt or picture behind it. Ive seen this on more then a few of these asus tf700t's. It looked like water at first was under the screen but it wasnt. Others will notice ifthey clean thescreen while the asus is on stare at the screen.i didnt notice for a long time.
darhoade said:
I have the same issue in the middle of my screen when i press on it it kinda leaves a weird trace of the txt or picture behind it. Ive seen this on more then a few of these asus tf700t's. It looked like water at first was under the screen but it wasnt. Others will notice ifthey clean thescreen while the asus is on stare at the screen.i didnt notice for a long time.
Click to expand...
Click to collapse
That's probably fluid from the LCD (inside the LCD). Nothing to worry about. You can see it more clearly when on a light background.
I've tried with water and moved my way up to windex / diluted alcohol in the past to no avail.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
looking at my screen more closely I realized it is coming off the tablet slightly have to cause a problem with enough to cause this streaking which I believe from the person above said LCD liquid in between the screen and lcd crystals and that's what my streaking happened. these places Bend really easy and it will cause the screen to slightly come off of its place which has happened to mine also the power Slot binge easily where you slide the power USB cable and this is a known issue. If you slide your finger around the bezel you will feel the screen slightly raised more on one side then the other.

Categories

Resources