What to do? - AT&T, Rogers HTC One X, Telstra One XL

Hey XDA, I recently bought a One X about 5 days ago.
Since then I've replaced the phone 3 times, first and second replacements were for dead pixels, third was for a faulty Wi-Fi signal, now my fourth one which I'm currently using has light leaking through the sides and one of the capacitative buttons is not bright at all.
I'm getting really tired at this point and I really want to just find a good One X without problems. Any chance the grey ones have less issues? I doubt it but it's worth a shot at asking.

SecrtAgentMan said:
Hey XDA, I recently bought a One X about 5 days ago.
Since then I've replaced the phone 3 times, first and second replacements were for dead pixels, third was for a faulty Wi-Fi signal, now my fourth one which I'm currently using has light leaking through the sides and one of the capacitative buttons is not bright at all.
I'm getting really tired at this point and I really want to just find a good One X without problems. Any chance the grey ones have less issues? I doubt it but it's worth a shot at asking.
Click to expand...
Click to collapse
I've had four one x phones that I've bought and sold, all grey, all problem free. My wife's white one is great as well.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Yea man I got my white one on launch day and haven't had one issue with it..maybe try a diff store if possible? I hate ur having that much bad luck
Sent from my HTC One X using xda premium

Where are you buying them from? lol I have the white one, no problems at all

Just in case you wanted more confirmation I got my one x on launch day too and haven't had a single problem with it. I'm sorry you're having such bad luck!

SecrtAgentMan said:
Hey XDA, I recently bought a One X about 5 days ago.
Since then I've replaced the phone 3 times, first and second replacements were for dead pixels, third was for a faulty Wi-Fi signal, now my fourth one which I'm currently using has light leaking through the sides and one of the capacitative buttons is not bright at all.
I'm getting really tired at this point and I really want to just find a good One X without problems. Any chance the grey ones have less issues? I doubt it but it's worth a shot at asking.
Click to expand...
Click to collapse
sorry to hear that man. May be pure bad luck
From beast called HTC One X

Pssh, 3? That's nothing. I exchanged mine 5 times in the first 30 days and then warranty sent me 5 replacements. Each one had huge problems. I believe that I have the worst luck in the world.
Sent from my HTC One X using xda app-developers app

SkizzMcNizz said:
Pssh, 3? That's nothing. I exchanged mine 5 times in the first 30 days and then warranty sent me 5 replacements. Each one had huge problems. I believe that I have the worst luck in the world.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Ya. I remember reading about your hellish problems. Man. I don't wish that upon anyone. For both of you. Must have been a bad batch that got dropped or have a defective circuit board. Who knows. But seriously, you two have the worst luck in the world. Maybe it'll balance out somewhere else for ya! go buy a lotto ticket
Sent from my HTC One X using xda app-developers app

trichrome1 said:
Ya. I remember reading about your hellish problems. Man. I don't wish that upon anyone. For both of you. Must have been a bad batch that got dropped or have a defective circuit board. Who knows. But seriously, you two have the worst luck in the world. Maybe it'll balance out somewhere else for ya! go buy a lotto ticket
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Lol wouldn't that be redemption.
Sent from my HTC One X using xda app-developers app

Thread moved to Q&A. Please keep all questions there. Thank you.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice
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http://forum.xda-developers.com/announcement.php?a=81

I have a grey one x and to the left of the home capacitive button I see a tiny dot where light leaks through.. doubt that would be able to get me a replacement though
Sent from my One X using xda app-developers app

Still On My First
hmmm, I have read a lot about people getting damaged and faulty One Xs. I find that very interesting and wonder if it just bad luck, but with how many people have these problems, I wonder if HTC made a few bad batches and just didn't tell anyone about them. I am on my first One X, hopefully the only) and have been loving it ever since the day I got it. I haven't noticed any problems. Another interesting thing I have noticed is that people seem to say that their grey ones are just fine. I've got myself a grey one too and have had no issue either. Maybe it is only the white ones that had this problem. Hope you get a good one soon, or I even hope you decide to stay with the One X. Maybe you can try getting it from somewhere else that may noot have gotten a bad batch.

I would keep getting replacements until I got one that was perfect, or at least close enough. Something like a yellow tint in the display isn't a big deal, but dead pixels or broken wifi is.

SecrtAgentMan said:
Hey XDA, I recently bought a One X about 5 days ago.
Since then I've replaced the phone 3 times, first and second replacements were for dead pixels, third was for a faulty Wi-Fi signal, now my fourth one which I'm currently using has light leaking through the sides and one of the capacitative buttons is not bright at all.
I'm getting really tired at this point and I really want to just find a good One X without problems. Any chance the grey ones have less issues? I doubt it but it's worth a shot at asking.
Click to expand...
Click to collapse
I also bought a white one on launch day and have had no problems. Seems to be fairly common.

Wifi Trouble
Hunt3r.j2 said:
I would keep getting replacements until I got one that was perfect, or at least close enough. Something like a yellow tint in the display isn't a big deal, but dead pixels or broken wifi is.
Click to expand...
Click to collapse
Thing about the wifi is, the wifi is a defect on almost all units. It was a mistake that HTC themselves actually acknowledged. It has something to do with the connectors being too far apart. My One X seems to disconnect frequently but it will only be for a few seconds, so I don't worry too much about it. Apparently the newest made devices have fixed this issue but I expect that it will be a little while before all of the old ones are sold. I hope this helps :highfive:

Related

check your bottom corners

On the bottom left of my phone I can push down and there's some give along with a click sound. Anybody else? My inspire did this too and I exchanged it.
Sent from my HTC One X using xda premium
my two day old one x does this only in the lower right. I think this is mostly due to the design and will happen sooner or later, it did not the first day.
randyspants said:
my two day old one x does this only in the lower right. I think this is mostly due to the design and will happen sooner or later, it did not the first day.
Click to expand...
Click to collapse
Yeah my bottom right does this as well... But the case covers it up
Sent from my HTC One X using Tapatalk 2
Are all HTC phones like this? That bugged the crap out of me. Considering the hox
Sent from my SGH-I777 using xda premium
So exchange or wait for it to get worse?
Sent from my HTC One X using xda premium
gunnyman said:
So exchange or wait for it to get worse?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Or just ignore it and enjoy your phone. Does it do it during normal use, or just after you pressed hard on the corners because the OP told you to?
If it moves and makes a noise every time you TOUCH your screen during normal use, I would say it's an issue. If you have to force it by pressing hard, I wouldn't worry about it. Basically did you notice it before the OP brought it up?
It's really not a big deal or even noticeable unless you actually look for an issue...plus the case covers it up...and if you are concerned about something like this, you ought to be using a case anyways, ha.
I'm the op . It was really bad on my inspire. Touching the menu button made the phone click. If they all do it I'm not going to worry about it
Sent from my HTC One X using xda premium
gunnyman said:
So exchange or wait for it to get worse?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
If its annoying you then replace it, you just run the gamble of having some other issue that people are having. I personally think because of how hard I usually am to my phones and because I don't use a case this thing is going to be creaking and making all kinds of sounds in no time so I just wont care about it now.
Its like your first brand new car HAS to be perfect and you take it back for every rattle or squeak, by the 4th or 5th you think of it more as a tool that serves a function in your life and the squeaks and rattles don't take priority.
A brand new, freshly delivered, white hox and an equally new gray hox. Neither one has banding,.light bleed or squeaky corners. My squeaky inspire was horrible. And yesterday the volume rocker decided to fall off of the inspire as well.
Sent from my HTC One X using xda premium
Lol I noticed this earlier and didn't think much of it. Definitely creaking. Not sure if worth an exchange tho.
Sent from my HTC One X using XDA
Welcome to XDA, where we probe our phones until we find a issue. Lol. Mine doesn't do it unless I go hulk on the corner, which I will never do under normal use. So it's fine to me.
No problems here
Sent from my HTC One X using xda premium
Can't speak for the OP, but I think some people are intentionally looking for problems with the phone. i.e. doing things that wouldn't occur during normal operation, such as pushing down on the screen edges.
So far my phone hasn't had a single issue.
i dont push down hard on the buttons so i dont know
Mine has some give but no sound. Nothing i would've noticed if the op had never brought it up
Sent from my HTC One X using xda premium
S8B said:
Can't speak for the OP, but I think some people are intentionally looking for problems with the phone. i.e. doing things that wouldn't occur during normal operation, such as pushing down on the screen edges.
So far my phone hasn't had a single issue.
Click to expand...
Click to collapse
I looked for it on this phone because, like dust under the screen, it seems to follow HTC around from device to device.
I'm not one to freak out over little stuff like this, but I just wanted to get the info out there in case it wasn't an isolated incident/defect on MY device.
I'm having the same issue on the bottom left corner. It started to randomly make a clicking noise and then I found this topic. I'm glad to know I'm not the only one but I would rather have a perfect phone!!
I've also noticed the small gap in the lower left allows a little bit of light out so out looks like the seal isn't perfect, hence the clicking too I guess.
I would return it to HTC but after reading other people's posts, it's likely that I could just get another bad one.
Sigh. £400 and it still has issues.
The bottom left of my HTC One X has a little give but I dont think its anything major that should be taken very seriously
gunnyman said:
On the bottom left of my phone I can push down and there's some give along with a click sound. Anybody else? My inspire did this too and I exchanged it.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Ballistic case FTW !
Sent from my HOXXL ...
got A-dEv ??
www.android-dev.us

Strange pixels blinking.

I just get my HTC One X. Wonderful phone, but I have very uncomfortable issue with display. On majority of screens in menu or applications, especially on dark backgrounds, it shows dozens or even hundreds of white or red pixels staying or moving as you swipe. Please help, what I should do? Got some screenshots.
from my HTC One X using XDA
Just realized that you probably won't see any bad pixels on my screenshots. Sorry.
Sent from my HTC One X using XDA
bbbjarek said:
Just realized that you probably won't see any bad pixels on my screenshots. Sorry.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Take it back asap
Take it back, you should have no trouble exchanging it for a new one. Mine had one single dead pixel and they swapped mine for a new one. My new one even has the whiter display as opposed to the other one which had the yellowish tint.
Sent from my HTC One X using XDA
Made photo of screen by another phone
Sent from my HTC One X using XDA
looks like bad ram the gpu is using. Exchange it.
Thank you so much for your reply. But what if I bought it through RadioshackWireless, can I go to At&t store with that phone to exchange it there? Thank you.
I agree...I would exchange it...either a ram issue or the display is bad..HTC uses a few different companies to make their screens so it could just be bad...if bought at best buy at att, you should have no issue exchanging it..if amazon, you can still return but have to wait on shipping...
Sent from my HTC One X using xda premium
you will have to go to Radio Shack and have them exchange it, AT&T will tell you to take it back to them. If you got the the phone from Radio Shack Online then check your packing slip and make sure it doesn't have any specific instructions saying that you can only return it to them by mail. Hope this helps

Screen Ripple

Okay, Is this just a somewhat defective phone or is the att version like this. I dont have to put much pressure on the screen and it ripples. On the international one I can put a good amount of pressure before it will make ripples
i mean it doesnt take much and its like putting a lotta pressure on the screen.
I have the at&t One X and I have no ripples no matter how much pressure I put on my phone ... You should maybe take yours back, exchange for a new one ...
Sent from my HTC One X using Tapatalk 2
robertmoore208 said:
I have the at&t One X and I have no ripples no matter how much pressure I put on my phone ... You should maybe take yours back, exchange for a new one ...
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I guess i will. Wont get to til Tuesday. Its an hour drive. I`ll call them Tommrow eve and ask to make sure they have any. Where I got mine from today was the last one at a Best Buy Mobile. Theres a Best buy across from it
You should have them site to store one just in case , tomorrow being a holiday and what not.... Sucks you have to wait
Sent from my HTC One X using Tapatalk 2
I have this problem as well the first time it happened I was like "what the hell!?" Its sort of like when you press on a laptop screen or any other LCD. Its pretty annoying because it doesn't take much at all. They shipped me my replacement almost a week ago and it still hasn't gotten here and they haven't sent me a tracking number. Kinda pissing me off, but I guess good things happen to those that wait. It better apply to this :banghead:
Sent from my Calculator
Shaddy-Z. said:
I have this problem as well the first time it happened I was like "what the hell!?" Its sort of like when you press on a laptop screen or any other LCD. Its pretty annoying because it doesn't take much at all. They shipped me my replacement almost a week ago and it still hasn't gotten here and they haven't sent me a tracking number. Kinda pissing me off, but I guess good things happen to those that wait. It better apply to this :banghead:
Sent from my Calculator
Click to expand...
Click to collapse
Idk if it's just me.or not but it seems to have gotten better. But.for.some reason I find my typing worse than what it was on the stock keyboard.
Sent from my HTC One X using xda premium

Gunny! I got [another] new phone!

Just got back from the AT&T store and they gave me a brand new phone! They didn't want to at first since I am a week past my 30 day return window but I schmoozed them for a solid hour and after saying no to me 10 times I was finally able to convince them to give me a new one. I am happy to report that this one does not have a clicky screen
_MetalHead_ said:
Just got back from the AT&T store and they gave me a brand new phone! They didn't want to at first but I schmoozed them for a solid hour and after saying no to me 10 times I was finally able to convince them to give me a new one. I am happy to report that this one does not have a clicky screen
Click to expand...
Click to collapse
RIP Clicky!
LOL
Congrats man. Glad to hear it.
Thank you, thank you, thank you. Rooting now
I'm sure clicky will be back, Muahahahah
Sent from my HTC One X using xda premium
18th.abn said:
I'm sure clicky will be back, Muahahahah
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I hate you.
_MetalHead_ said:
I hate you.
Click to expand...
Click to collapse
ROFL
All set up again. I am one happy camper
_MetalHead_ said:
All set up again. I am one happy camper
Click to expand...
Click to collapse
exxxxxxxcelllent
Poor clicky. What did clicky ever do to you?!? LOL
Sent from my HTC One X using Tapatalk 2
UGH. This one is giving me problems now. I keep losing cell service and a sim icon pops up in the status bar. It's happened like 4 times now.
_MetalHead_ said:
UGH. This one is giving me problems now. I keep losing cell service and a sim icon pops up in the status bar. It's happened like 4 times now.
Click to expand...
Click to collapse
a couple of times yesterday and today I've seen mine say restricted access changed. voice service blocked, but then everything works fine.
gunnyman said:
a couple of times yesterday and today I've seen mine say restricted access changed. voice service blocked, but then everything works fine.
Click to expand...
Click to collapse
That happens to me sometimes but only on a reboot and then it works fine after that. I just got off the phone with the store and they are going to swap it out for me, again.
_MetalHead_ said:
That happens to me sometimes but only on a reboot and then it works fine after that. I just got off the phone with the store and they are going to swap it out for me, again.
Click to expand...
Click to collapse
party on Wayne
I'm on my fourth one so I seriously think the build quality actually varies by store. Maybe I'm crazy, the first three stunk so I tried a different store. Haven't had one problem with this one.
Sent from my HTC One X using Tapatalk 2
_MetalHead_ said:
UGH. This one is giving me problems now. I keep losing cell service and a sim icon pops up in the status bar. It's happened like 4 times now.
Click to expand...
Click to collapse
Clicky never looked so good.
Sent from my HTC One X using Tapatalk 2
The first phone they tried to give me had a clicky screen too! I wasn't having that lol. Made them scrap that one and give me the last One X they had in stock. Got my new one and I think I made an enemy in the process. On a side note, I just had a brutal root canal done. Waiting at walgreens for my vicodin.
Sent from my HTC One X using xda premium
_MetalHead_ said:
The first phone they tried to give me had a clicky screen too! I wasn't having that lol. Made them scrap that one and give me the last One X they had in stock. Got my new one and I think I made an enemy in the process. On a side note, I just had a brutal root canal done. Waiting at walgreens for my vicodin.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Well then, who can blame you for being a little crabby? Mmmm, vicodin!
Sent from my HTC One X using Tapatalk 2
Oooh hope you feel better. I hate root canals.
droidiac13 said:
I'm on my fourth one so I seriously think the build quality actually varies by store. Maybe I'm crazy, the first three stunk so I tried a different store. Haven't had one problem with this one.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
All I know is this phone has some serious quality control issues. It may be because of my ocd but I'm on my 5th one. First one had a big yellow spot on the screen. Second one was getting really hot. Third one got really hot also plus I wanted to try a grey one lol. Fourth one I went back to white. It ran really cool but it had light bleed. This current one has the best looking screen and no light bleed but it runs hot and has the worst battery life out of all of them. I should have just suck with the fourth one. My biggest annoyance is the heat and crappy battery life. How can they not all be consistent in the battery life department? They have the same batteries. 5 hours with 58 mins screen on time is really unacceptable in my eyes when I was getting a day and 5 hours with 3 and a half hours screen on time consistently with the other phones. Something just doesn't want me to be happy and have everything go right. There's always gotta be something wrong. These companies need to learn to make better products.
Sent from my HTC One X using XDA
We are early adopters and this is what we sometimes need to go through. I am completely understanding of that and frankly, I don't care if I have to exchange my phone 10 times (I'm sure Kurt at my local AT&T store does!), as long as I end up with a perfect one then I'm happy. Our other option is to wait 6 months until they get all the kinks worked out and then buy one. I'd much rather have it now and deal with the issues then have to wait until those issues get worked out before I get to play with it.

HT25 vs HT24?

Just got a replacement phone, sent in an HT25 and got an HT24. Is there any difference at all?
only difference is HT25 is made by apple
jags_the1 said:
only difference is HT25 is made by apple
Click to expand...
Click to collapse
Well there you have it, from the man himself.
Sent from my HTC One X using xda premium
CollegeProfesor said:
Just got a replacement phone, sent in an HT25 and got an HT24. Is there any difference at all?
Click to expand...
Click to collapse
Strange, Im thinking you might of got the order mixed up? HT25 is made on may while the HT24 is made on april. Also for the International One X the HT24 models were the ones plauged with production defects although i am not sure of the HTC One XL.
I find it odd that I've actually got HT26
Sent from my HTC One X using Tapatalk 2
ht25 is a newer batch than ht24 but defects and what not are completely random. I have ht24 and have a perfect defect-free phone while others I know who have ht25 have defects.
First time I've heard of a phone after HT25
Sent from my HTC One XL using xda premium
I got an ht24 replacement and 2.2 update. No creaks no WiFi issues no problem
Sent from my HTC One X
I take it this is the first four digits of the serial number? Mine is an HT23, bought just a week ago. Currently waiting on the store to get a replacement in as this has many dead pixels.
I got my ht24 on launch day may 6. So I concur that it's probably made earlier than the newer ones.
And good to see someone got ht26. Must mean they sold out of previous stock.
Sent from my HTC One XL using xda app-developers app
Well, my replacement is an HT24 after the store sold out and received a new shipment.
It's creaky and you can see the soft key backlight through the bottom seam between the glass/bezel. Unfortunately, AT&T said that since I have already exchanged my phone twice for functional defects, they will only exchange it again if the defect actually affects usage. Still, this phone is certainly better than one with dead pixels, so I guess I'll live.
I pre-ordered mine and got one from the first batch it has a rattle in the camera, a creaking housing, and a small block of dead pixels. I still love the thing to death! I'm shocked the carriers will let you keep trading in for ones, but that's good customer service.
jo3holl4nd said:
I pre-ordered mine and got one from the first batch it has a rattle in the camera, a creaking housing, and a small block of dead pixels. I still love the thing to death! I'm shocked the carriers will let you keep trading in for ones, but that's good customer service.
Click to expand...
Click to collapse
rattle in the camera is normal.
Thread moved to Q&A. Please keep all question threads in that section. Thank You.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice
Sent from my HTC One X, using XDA Premium
http://forum.xda-developers.com/announcement.php?a=81

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