I had to make an insurance claim on my one x. Asurion sent me a used, scratched device, the screen had not exagerating like 30 scratches, with both bottom corners banged up!!! I quickly called them on it, and they then sent me a brand new still in the box, one x. I wouldnt have complained.....but the REFURB they sent was a damn joke!!!! And i cant believe they even tried to pass that on to someone!! So my question is this.........is this usually how asurion does business? Because if it is i will pay for my insurance through someone else. Also the replacent cost me 199.99!!!! Really?
Sent from my HTC One XL using Xparent SkyBlue Tapatalk 2
zounduser said:
I had to make an insurance claim on my one x. Asurion sent me a used, scratched device, the screen had not exagerating like 30 scratches, with both bottom corners banged up!!! I quickly called them on it, and they then sent me a brand new still in the box, one x. I wouldnt have complained.....but the REFURB they sent was a damn joke!!!! And i cant believe they even tried to pass that on to someone!! So my question is this.........is this usually how asurion does business? Because if it is i will pay for my insurance through someone else. Also the replacent cost me 199.99!!!! Really?
Sent from my HTC One XL using Xparent SkyBlue Tapatalk 2
Click to expand...
Click to collapse
I've had plenty of phones replaced with them over the years and have never had something like that arrive at my door. I've never had a problem with any of the devices they sent me, so I'd say its a fluke and not business as usual.
Sent from my Nexus 7 using xda premium
nooomoto said:
I've had plenty of phones replaced with them over the years and have never had something like that arrive at my door. I've never had a problem with any of the devices they sent me, so I'd say its a fluke and not business as usual.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Thanks for the reply bro. I would have taken pics of the device, but i had no camera, im not even kidding man......anyone in their right mind would have sent this device back. They did however send me the brand new one.........so the issue was adressed, i just cant believe they even tried with it u know? Oh well, its in the past, hopefully they will remember me in case i need another replacement in the future. Lol
Sent from my HTC One XL using Xparent SkyBlue Tapatalk 2
zounduser said:
Thanks for the reply bro. I would have taken pics of the device, but i had no camera, im not even kidding man......anyone in their right mind would have sent this device back. They did however send me the brand new one.........so the issue was adressed, i just cant believe they even tried with it u know? Oh well, its in the past, hopefully they will remember me in case i need another replacement in the future. Lol
Sent from my HTC One XL using Xparent SkyBlue Tapatalk 2
Click to expand...
Click to collapse
Yea my HOX is a replacement from them, My replacement was shinny and pretty. Id say fluke. The cost goes by tiers yea i know stupid its still 199.99 even tho att just lowered the actual 2 year price to 99.99, Giving Att's tier method ( they say) once a phones price drops it is suppose to also drop in insurance tier. The HOX is in tier 3 for insurance meaning most expensive but due to $100 price drop it should go down to tier 2 who knows tho with ATT lol. I like the fact that the online claim process with asurion is no questions asked ( really easy) next day service and you can get 2 a year!!!! lol
I received my asurion claim on Tuesday and it was brand new in box. It was white though and I originally had grey. Wasn't too happy about that but its not a huge deal and I'm just happy it wasn't a refurb. And it was still on 1.85
Sent from my HTC One X using Tapatalk 2
eraste said:
Yea my HOX is a replacement from them, My replacement was shinny and pretty. Id say fluke. The cost goes by tiers yea i know stupid its still 199.99 even tho att just lowered the actual 2 year price to 99.99, Giving Att's tier method ( they say) once a phones price drops it is suppose to also drop in insurance tier. The HOX is in tier 3 for insurance meaning most expensive but due to $100 price drop it should go down to tier 2 who knows tho with ATT lol. I like the fact that the online claim process with asurion is no questions asked ( really easy) next day service and you can get 2 a year!!!! lol
Click to expand...
Click to collapse
Ya, they remedied the problem quickly. Overall i suppose they did a good job. Like i said, just cant believe they tried passing that device on to me. Lol. I also like the fact that they bill u for the device. Rather than making u pay up front first. so ya, thanks for u guys thoughts on this matter.
Sent from my HTC One XL using Xparent SkyBlue Tapatalk 2
UseYourIllusion said:
I received my asurion claim on Tuesday and it was brand new in box. It was white though and I originally had grey. Wasn't too happy about that but its not a huge deal and I'm just happy it wasn't a refurb. And it was still on 1.85
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
U have 30 days, u can tell them u want the grey one, and they will get it out to u.
Sent from my HTC One XL using Xparent SkyBlue Tapatalk 2
Related
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
Sent from my ADR6400L using XDA Premium App
thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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Click to expand...
Click to collapse
looks like when you first bought it :0
Lol
Sent from my ADR6400L using XDA Premium App
Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Sent from my ADR6400L using XDA App
miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Click to expand...
Click to collapse
+1ol
Sent from my ADR6400L using XDA App
If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
Sent from my ADR6400L using XDA Premium App
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
Click to expand...
Click to collapse
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
Click to expand...
Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
Sent from my ADR6400L using XDA Premium App
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
Sent from my ADR6400L using XDA Premium App
i need to replace my screen on my epic 4g. anyone selling one or the phone completely? this is impotant!
mammothjojo88 said:
i need to replace my screen on my epic 4g. anyone selling one or the phone completely? this is impotant!
Click to expand...
Click to collapse
Check ebay... you can get one for pretty cheap from there
Sent from my SPH-D700 using Tapatalk
tried ebay and they are a hundred + dollars there...
mammothjojo88 said:
tried ebay and they are a hundred + dollars there...
Click to expand...
Click to collapse
Not insured by sprint? I think the replace screens for around 50$ even without insurance don't quote me on it though that's what I "think"
Sent From My SPH-D700 Running Android 4.0 :sly:
Biggoron said:
Not insured by sprint? I think the replace screens for around 50$ even without insurance don't quote me on it though that's what I "think"
Sent From My SPH-D700 Running Android 4.0 :sly:
Click to expand...
Click to collapse
I have insurance on mine and they actually replaced it for free... I am a valued customer who pays more than $400/month though so that could be why....
Sent from my SPH-D700 using Tapatalk
flastnoles11 said:
I have insurance on mine and they actually replaced it for free... I am a valued customer who pays more than $400/month though so that could be why....
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
I'm glad I'm not the only one paying 400 bucks a month
Hasn't even been two years and they are giving me an online upgrade but I'm waiting for the galaxy nexus to hit xD
Sent From My SPH-D700 Running Android 4.0 :sly:
Biggoron said:
I'm glad I'm not the only one paying 400 bucks a month
Hasn't even been two years and they are giving me an online upgrade but I'm waiting for the galaxy nexus to hit xD
Sent From My SPH-D700 Running Android 4.0 :sly:
Click to expand...
Click to collapse
Yeah me and my wife both have upgrades but she don't want to get rid of her evo (don't ask me why, its a crappy phone) and I haven't seen anything worth upgrading to yet...
Sent from my SPH-D700 using Tapatalk
flastnoles11 said:
Yeah me and my wife both have upgrades but she don't want to get rid of her evo (don't ask me why, its a crappy phone) and I haven't seen anything worth upgrading to yet...
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Rofl my bro is would get rid of his evo if he had the chance he really just wants to chuck it... he's jealous that our alphas work better than his pure ics betas don't
Sent From My SPH-D700 Running Android 4.0 :sly:
I have an extra epic I would consider selling. Its not in great shape but it works. Screen has light scratches but no cracks. Let me know.
brooksyx said:
I have an extra epic I would consider selling. Its not in great shape but it works. Screen has light scratches but no cracks. Let me know.
Click to expand...
Click to collapse
how much would you want for the epic?
brooksyx said:
I have an extra epic I would consider selling. Its not in great shape but it works. Screen has light scratches but no cracks. Let me know.
Click to expand...
Click to collapse
Lets buy it for Hoffman!!
Sent from my SPH-D700 using xda premium
I would probably take it to Sprint, I just got mine replaced not to long ago because my front camera was on the fritz, so they said it was going to be 36 dollars for the replacement, I don't have insurance. But as I walked out the door, they never took money, and it wasn't on my bill... so score I guess.
lol, I got my phone replaced for free with no insurance, the screen absolutely went to crap.
http://www.youtube.com/watch?v=vvosH8UZrWw
how much for the epic?
My wife dropped her epic, worked fine for about a day while the screen slowly turned black. I took it to the Sprint store, they said it costs $35 (without insurance) to replace the whole top piece. They told me the part was on back order and it has been about 3 weeks and they have still not received the part.
This is her business line (self employed) and it would be nice to get her epic back up and running, so if anyone has an extra screen or bricked or bad esn epic for sale please let me know. OP might be interested too.
OK I have my sensation the phone have been replaced 3 times from HTC ( dust under screen) then I broke the screen and I pay $99 to fix it .
Now I broke it again my question is
1-fix it ( again)
2- buy a mi-one ( $500 )
3- move to sprint and grab a iPhone 4GS
I love the sansation but to many flaws at least to me;
And don't like any current T-Mobile USA phones.
Sent from my Nexus One using xda premium
it's your call. Apple is known for the good QA and you also pay for that with your money on the phone. You can also get insurance for your phone, which in about 2 years add to around $200 and it might even cover it if you were at fault. Stuff like breaking the screen is actually your fault so i don't think any good QA can fix that .
You also have another option: craiglist.->$300
I know I meant paying again to fix it other $99 .
And buying another sensation on craigslist its more like asking for more trouble
Sent from my Nexus One using xda premium
If you are willing to spend $500 bux on a mi one, why not just go GNex? Not your style?
I guess iPhone would be the way to go I guess.
kpjimmy said:
If you are willing to spend $500 bux on a mi one, why not just go GNex? Not your style?
I guess iPhone would be the way to go I guess.
Click to expand...
Click to collapse
I belive the GNEX its only available on Verizon and I hate vzn prices and service I had Verizon a few years back.
Sent from my Nexus One using xda premium
nxsone said:
I belive the GNEX its only available on Verizon and I hate vzn prices and service I had Verizon a few years back.
Sent from my Nexus One using xda premium
Click to expand...
Click to collapse
There's an unlocked version as well.
Fml. Guys what can i do? I am so sad at this point i bought this phone for $600 from ebay i have no insurance on it :'(
A. Buy a new one
B. Send to Samsung for Repair
C. Repair it yourself
fr8cture said:
A. Buy a new one
B. Send to Samsung for Repair
C. Repair it yourself
Click to expand...
Click to collapse
how much do you think the repair will cost me
$168 I believe
Sent from my SCH-I535 using Tapatalk 2
1ManWolfePack said:
$168 I believe
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
from where? ive been checking the lcd screens for it they are all over $200
flameinthefire said:
from where? ive been checking the lcd screens for it they are all over $200
Click to expand...
Click to collapse
To send it to Samsung to get repaired. Serious.
Sent from my SCH-I535 using Tapatalk 2
1ManWolfePack said:
To send it to Samsung to get repaired. Serious.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Thats what i also heard.
1ManWolfePack said:
To send it to Samsung to get repaired. Serious.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
well its $178 and i am sending it in. wow this suck!!!!!!!!!!
that sucks. Just yesterday my s3 slide out of my pocket after 3 days of owning it (the case i ordered 2 days ago will be here tomorrow too) .. cracked the bottom corner, but I might just live with it, just thinking about getting a case that covers the edges so i wont have to see much of the crack would be good. http://i46.tinypic.com/5lyx41.jpg
flameinthefire said:
well its $178 and i am sending it in. wow this suck!!!!!!!!!!
Click to expand...
Click to collapse
Sucks more or less than dropping $600 for another one entirely?
I would recommend this case. I've dropped my phone twice. Once about 5 feet onto a wooden deck, and once about 3-4 feet on to concrete. Both times it landed on a corner.
Through luck and the case, my phone has zero damage. Actually, the time I dropped the phone on the deck, the impact was enough for some of the deck's paint to transfer on to the case.
i dropped mine on the pavement and my five year old stepped right on it! full weight no damage. landed screen down. otterbox defender FTW!
so i sent my phone in it was rooted and it was running cm10 samsung wont penalize for that right?
flameinthefire said:
so i sent my phone in it was rooted and it was running cm10 samsung wont penalize for that right?
Click to expand...
Click to collapse
Highly unlikely Samsung would care (whereas Verizon would). They're also unlikely to notice if it won't turn on.
gf7z said:
Highly unlikely Samsung would care (whereas Verizon would). They're also unlikely to notice if it won't turn on.
Click to expand...
Click to collapse
i mean i think they shouldn't it is my device i can do w.e i please to do with it. and i am paying for them to repair the screen
Have a cheap TPU case and dropped my phone twice from head height and no damage to phone..
Sent from my Commodore 64..
READY.
load"*", 8,1
flameinthefire said:
so i sent my phone in it was rooted and it was running cm10 samsung wont penalize for that right?
Click to expand...
Click to collapse
Since you aren't sending it in for any warranty work, Samsung won't care at all. No reason for them to care. You're paying for a service, not warranty work.
Good point mustbepbs
Sent from my SCH-I535 using xda premium
Same thing happened to my friend. I think the connector comes loose easily.
Sent from my SCH-I535 using Tapatalk 2
This is why the $50 bucks is definitely worth the investment in one of these:
http://www.otterbox.com/Samsung-Gal...color=20&start=1&cgid=samsung-galaxy-s3-cases
Don't put a cheap case on your S3!!
Long story short, I broke my LCD trying to fix the digitizer. I ended up without a phone for a week while waiting for a whole new digitizer and LCD combined...
Worked fine for about a month or so but now is making the phone glitch to the point where its unusable besides voice actions.
I don't care about having the latest and greatest, but do you think around $200 for a used SGNexus is good for the money?
I ABSOLUTELY need unlimited data. Otherwise, I'd have the SGS3 by now...
Sent from my ThunderBolt using Tapatalk 2
Not a bad deal. If you cam deal with signal issues.
Sent from my ADR6400L using Tapatalk 2
disconnecktie said:
Not a bad deal. If you cam deal with signal issues.
Sent from my ADR6400L using Tapatalk 2
Click to expand...
Click to collapse
Would it matter if I have great 4G signal where I am now?
I have heard that even in an area with excellent coverage it still doesn't get a good signal. Someone correct me if I'm wrong.
Sent from my ADR6400L using Tapatalk 2
gfro9191 said:
Long story short, I broke my LCD trying to fix the digitizer. I ended up without a phone for a week while waiting for a whole new digitizer and LCD combined...
Worked fine for about a month or so but now is making the phone glitch to the point where its unusable besides voice actions.
I don't care about having the latest and greatest, but do you think around $200 for a used SGNexus is good for the money?
I ABSOLUTELY need unlimited data. Otherwise, I'd have the SGS3 by now...
Sent from my ThunderBolt using Tapatalk 2
Click to expand...
Click to collapse
I'd say go for it. Nexus is a great product IMO. I've heard other people say nothing but great things about that phone. Others may disagree but, who knows how your signal will be until you try it. Instead of upgrading my bolt I went and bought a Nexus 7 for 250.00 brand new. Couldn't be happier
Sent from my Nexus 7 using Tapatalk 2
heath2805 said:
I'd say go for it. Nexus is a great product IMO. I've heard other people say nothing but great things about that phone. Others may disagree but, who knows how your signal will be until you try it. Instead of upgrading my bolt I went and bought a Nexus 7 for 250.00 brand new. Couldn't be happier
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I plan on getting a nexus 7 for Christmas when I get my bonus.
Sent from my ADR6400L using Tapatalk 2
That's not bad. You can ALWAYS negotiate with people. If you can talk them down to $150, snatch it.
They are good phones.
Sent from my ADR6400L using xda premium
The razr can be found on eBay for around 200 also. I just picked up a white one in mint condition for 220
Sent from my Thunderbolt using xda app-developers app
disconnecktie said:
I plan on getting a nexus 7 for Christmas when I get my bonus.
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Click to expand...
Click to collapse
Yeah their well worth the money. I bought mine Friday night, had bootloader unlocked and rooted yesterday around noon. Haven't flashed any roms on it yet lol
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