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A few months ago, during the whole nVidia Harmony forum post fiasco, there seemed to be a pretty decent campaign by some members of XDA and other forums to get Viewsonic to support their product. That caused them to (at least temporarily) release the 1.2 branch.
This helped push forward ROMs by Roebeet and others. The future looked bright for Honeycomb on the Harmony platform.
Now, after asking a question on their Twitter post today, I am not so sure about Viewsonic's commitment to support a product that still has a lot of potential.
Here is the Twitter timeline:
ViewSonic
What do YOU use your tablet for the most? Tell us on Facebook! on.fb.me/ViewSonicCorp
tomsliwowski
@ViewSonic I'd love to use my GTab for Honeycomb. Are you ever going to support the GTab at all?
ViewSonic
@tomsliwowski The GTablet was never promoted as a Honeycomb product. There are multiple business and technical issues with both nVidia
ViewSonic
@tomsliwowski and Google that prevent later versions of the Android OS from being implemented on the GTablet.
tomsliwowski
@ViewSonic I'm sorry but that is simply not true. Customers of yours on XDA, SlateDroid and TabletROMs have versions of HC running.
ViewSonic
@tomsliwowski There are 3rd party companies that have hacked the device, however, Honeycomb is not support by ViewSonic on the gTablet.
tomsliwowski
@ViewSonic All they need is for you to release Harmony drivers which nVidia already publicly stated they will provide upon request from you
ViewSonic
@tomsliwowski For further support on this matter, please contact the gTablet support team at (310) 228-4000.
Frankly I didn't expect them to reply to me and to offload the blame to their partners that quickly. I know that if they don't put at least a fully working (i.e. minimally buggy) official 2.2 ROM I will not even consider Viewsonic for future hardware purchases.
Time to get on Twitter
Maybe ask Tom about an article on Viewsonic's commitment to the Gtab, on their own website.
viewsonic.com/company/news/vs_press_release_443666.htm
viewsonic is right on the first part but wrong when they dont provide the drivers
Well, this is a bummer.
Maybe we should be talking to Malata instead of Viewsonic.
Well if you want to make a vow to never buy another Viewsonic product do it now. Here is my hand, I pledge to never buy another Viewsonic product again.
Let's not just vow not to buy, we need to all start calling, emailing viewsonic, make sure you let them know you indend to not only stop buying their products but to also stop reccomending them to friends, family, customers, random people on the street. Let's tie up their phone lines, email and twitter accounts with our vocal displeasure.
Sent from my SPH-D700 using XDA App
I tried this with HP. My Dv6000 laptop was part of a whole batch of bad laptops. Not just dv6000 but a ton of the dv lines. Basically the laptops all overheated and eventually died within 1-2 years of use or less. I called, emailed, did everything and HP basically told me to eff off. I paid $1200 for the laptop as well. Companies suck these days. I will never buy an HP computer ever again because of this. So at least they are losing the customer and I do bad mouth them to people looking at computers because of how bad their customer service is. Google Dv6000 overheat 3 beeps, etc and you'll just see how many people out there had the same problem. HP are crooks.
To who it may concern,,,
The following is a letter that I emailed, faxed, snail mailed and posted on their forum:
I am or should I say was a loyal ViewSonic customer. That was until I learned that ViewSonic would not only release a version of HoneyComb for the GTablet, but that you would also not assist the development community in their endeavors to create at least a working HoneyComb-like OS by releasing the Harmony driver sets per Nvidia. Now I know who ever receives this will probably initially discount this as the ravings of one disgruntled customer. I would ask that you consider the following:
1) I am a techie. As such I enjoy big ticket techie items. I am in the market for a large screen television. Guess who I will no longer consider? You're now probably thinking, "Big deal so we lose one customer."
2) Also consider this, as a techie a lot of my friends and family often refer to my judgement on ALL things technical including purchases of electronics.
3) Oh yeah, I also posted this letter on every forum and blog that I am a member of. At last count we are talking 82 sites world wide.
Good luck in your future endeavors.
Signed,
A former customer
Never Again
Never again, I say, to viewsonic. That company is a rip off, and even if they improved their ethics, I will not buy. As long as I have self respect, I will not give them one cent, because I will not allow myself to be treated like I am worthless and alive only to service those a**'s. Already, I declined to buy a 24" monitor simply because it has the viewsonic brand.
My Pledge - 30 tweets in 30 days @viewsonic, with a msg similar to No customer care, no product support, cant be trusted, never make that mistake again, boycott, boycott, boycott, remember the gTab.
It would be really cool if at least five or ten people on this site joined in with me.
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
I went ahead and sent a tweet @ViewSonic as well, asking them if they will ever provide support for a current or future Android OS
Im hoping they will eventually release an update and bring us up to at least gingerbread...
maybe we will get lucky and they will update the GTab with ice cream sandwich...
im expecting nothing though and hoping for something
Swaggasaurus said:
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
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Except for hardware acceleration which is a big deal
Sent from my GtabComb using Tapatalk
I think we might be better off hounding Andrew over at Nvidia for the drivers. He didnt want to give out any Google files but it sounded like he could help with the Nvidia stuff. Now that HC is ported maybe he can help with the drivers.
What's a good email address for viewsonic?
we should all just blow them up.
Swaggasaurus said:
I too thought the same way when i purchased a Gtab. I am now rooted with Alpha Bottle Of Smoke rom and love it! all the honeycomb i want
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Does the Bottle of Smoke Rom allow USB access for transferring files and MicroSD card access?
If so, I will definitely check it out.
I had an interesting Chat conversation with Viewsonic technical support this evening. I knew that Viewsonic doesn't handle the tech support of the Gtablet any longer, but didn't want the support guy, Aljhon (I called him AL) to know that I knew that.
I simply wanted to ask him if Viewsonic was planning on releasing any other firmware updates for the stock TNT Firmware.
his Answer:
"Actually, have dedicated department that supports our G-Tablets. We do not have any information for Gtablet here."
"You may contact them directly at 310-228-4000 between 9AM-5PM PST, Monday through Friday."
I know that is US Merchants contact information, and figured he would probably provide it. I expanded my questioning, explaining that I didn't have any issues with the Gtablet and htat it works fine, just htat I was simply wanting to know if the development team had any plans to update the stock firmware any time soon.
"Honestly Mr. Evans, I would really glad to assist you regarding this but I do no have any information here in my resources."
I made the point that the Tablets are still selling, with the Viewsonic name on the back, and the Viewsonic logo shown at startup...
" I am unable to answer your concern because we do not have any information here for Gtablet."
then he just kept barking the "dedicated department" BS to me with US Merchants phone number.
Why was this conversation important? It says, to me at least, that Viewsonic has indeed abandoned this product. Their support team doesn't have "any information" regarding it. If they were planning on providing a stock firmware update, then that informaiton should be available, right? By stating that he doesn't have ANY information, I took it as Viewsonic washing their hands of the Gtablet, and letting it remain at the latest released firmware (1.1.3588).
I informed him that I would never recommend a Viewsonic product to anyone I know...though now, it seems that US Merchants has their stock, and is the only company profitting from Gtablets.
I highly doubt that US Merchants is developing anything, nor even has the resources to request anything that the community wants. Their contact was Viewsonic, and Viewsonic had the contacts.
Gtablet 1.1.3588 is the farthest that this thing will go, with support from it's manufacturer...
Why dont we start a petition and link it to viewsonics forums. Let the world speak. And that makes 10!
DKS1282 said:
Why dont we start a petition and link it to viewsonics forums. Let the world speak. And that makes 10!
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Because petitions don't mean anything if the other side doesn't listen. All VS has to do is ignore us and time will make people forget about us.
Unfortunately, I do not think that the number of disatisfied g-tablet users will affect them globally enough to change their stand.
We got a tablet with similar hardware at a much cheaper price and I would say that you get what you pay for.
If you are interested, there is an opportunity to provide your perspective on ViewSonic's decision to provide support for your G-Tablet device on Facebook.
Search for ViewSonic the go to discussions on the left hand side.
Steve
It may amount to nothing, but at least we have an area to vent where Viewsonic is at least reading it. Granted, it could be (and most likely is) some summer intern that's just posting canned responses to our complaints, but at least that's better than being ignored by their customer service area.
I can't, sorry. Viewsonic blocked me on FB as well as twitter.
I expressed my concerns on the nvidia developer forum. Will on Facebook as well.
Sent from my Flashback HC-TAB using XDA Forum App
Right now, nvidia is pointing its finger at viewsonic saying viewsonic isn't supporting the gtab. Viewsonic is pointing its finger at nvidia saying nvidia won't support the harmony tegra 2 beyond 2.2.
Have you ever called for support and then get redirected endlessly to another line only to go in a big circle and end up where you originally were?
I firmly believe nothing will ever come out of our complaints.
I've mentioned this before elsewhere. Both our acer iconia tab and asus transformer have gotten updates after updates. My g/f's transformer recently got an update for her dock free of charge after customer complaints that the dock was draining battery. Asus engineering team came up with a way to put the dock to sleep when not in use and offered the hardware update free of charge.
Mean while, we have gotten nada from VS in the last 7 months.
goodintentions said:
Right now, nvidia is pointing its finger at viewsonic saying viewsonic isn't supporting the gtab. Viewsonic is pointing its finger at nvidia saying nvidia won't support the harmony tegra 2 beyond 2.2.
Have you ever called for support and then get redirected endlessly to another line only to go in a big circle and end up where you originally were?
I firmly believe nothing will ever come out of our complaints.
I've mentioned this before elsewhere. Both our acer iconia tab and asus transformer have gotten updates after updates. My g/f's transformer recently got an update for her dock free of charge after customer complaints that the dock was draining battery. Asus engineering team came up with a way to put the dock to sleep when not in use and offered the hardware update free of charge.
Mean while, we have gotten nada from VS in the last 7 months.
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Nivida hasn't made a statement sine the April fiasco. I don't rst thatViewonic ever actually spoke wiht anyone at Nvidia regarding drivers. they claim that they did, simply ot shut us up.
The only thing we can do now, is leave negative reviews on as many sites as we can for the potential lack of support for their products. Even just a few people deciding not to urase frm Viewsonic would make difference.
TJEvans said:
I can't, sorry. Viewsonic blocked me on FB as well as twitter.
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well apparantly if you voice your opinion too much they will dete your posts and make is so you cannot post their facebook page anymore. i have been banned for simply asking "I have just one single question for Viewsonic (that i know will be ignored or deleted)..... With the "less than desirable" support i and others have recieved for your GTablet product, why would i spend any more money with you and buy a Ventana??" so now the only place i can post is to the "recomendations" section.
mmenzie said:
well apparantly if you voice your opinion too much they will dete your posts and make is so you cannot post their facebook page anymore. i have been banned for simply asking "I have just one single question for Viewsonic (that i know will be ignored or deleted)..... With the "less than desirable" support i and others have recieved for your GTablet product, why would i spend any more money with you and buy a Ventana??" so now the only place i can post is to the "recomendations" section.
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They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
roebeet said:
They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
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thanks... hope someone keeps up the fight!!!
roebeet said:
They banned you for that? Ouch. I'm surprised they haven't deleted my comments yet, then. I figured I was skirting with a ban, but no worries - I'll keep posting there every few days until they do.
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They're not stoopid. You're too high profile to ban. Banning you will cause a fire storm. Just like banning me will cause a fire storm also. And trust me, if I get banned it will definitely go on the front page of my website. And based on how many visitors I get, it will be a PR nightmare for them.
I don't think I will be a blip on their radar, to be honest.
Before their April CS change / support drop / abandonment, I had some pull over there (I think). CS knew me and we had a decent rapport, and I even had the ear of at least one manager over in VS R&D. But something definitely happened in April - I don't know what it was, but my guess is that somebody in middle or upper management looked over the costs and and profit margins for the GTAB, and basically said "cut this one loose". There was a very quick, and very noticeable (at least to me) change in how they treated their GTAB customer base. And, so far, that has not changed yet.
They even had a presence here in XDA, back in December / January. But I haven't seen anyone from VS post here in a VERY long time.
goodintentions/living enzyme, has something happen to your Facebook account? Can't find you on the Facebook campaign page and your posts in the Viewsonic forum has also disappeared. Just want to know if you are interest in being an Admin on the Facebook campaign or can recommend someone here for the job.
I'm having my man period. Very emotionally unstable. Decided to disable my facebook account.
By the way, thanks for condering me. Unfortunately, my life is very busy. My schedule also very erratic. This is not to mention the times I have to sleep on the couch due to monthly biology.
LOL. It's good to have you back.
I had some trouble locating this post. Saw you pop up again on FB and was about to ask again the same thing.
So can you think of any who might be interest in taking over running the campaign? How about this guy/gal? I just never notice him/her before. S/He certainly has the enthusiam.
I feel like I have taken the campaign as far as I can go. Time for some fresh blood.
Keep in mind that there are several layers, here - the one I complain about the most is continued Froyo support. This is also the thing I believe is the most likely to be fixed, especially since there are UAT releases out there, already. It's just a question of the various companies working out their issues and green-lighting it.
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
I'd be satisfied with a new fully released and supported Froyo stock ROM, at this point. It would show that Viewsonic and their vendors are still supporting their users - it wouldn't make a big impact here since we modded their ROMs already, but a released 1.2bl that "stuck" would at least push development into that direction even more.
roebeet said:
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
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Nickos over at Slatedroid share a similar view as this. To the best of your knowledge, is NVIDIA deliberately withholding Gingerbread or it just so happen that people on Harmony are more interest in getting Honeycomb/tablet OS? Has Notion Ink mention anything about bringing GB to the Adam?
Notion Ink had a GB alpha, but it has the same hardware acceleration issues as CM7. I believe they've since scrapped that and have concentrated on Honeycomb.
I honestly don't know what's going on, but my best guess is that Nvidia doesn't want to put in the resources to support GB on Harmony (no matter what they say in writing). The reason why I feel this way is because there are several vendors affected, and I suspect that Notion Ink, in particular, would want these drivers. But this is only a guess.
It's also possible that Notion Ink is beholden to another company to lean on Nvidia - perhaps Flextronics? We know that Viewsonic has this issue, but not sure about NI. There's a lot about this whole sorry mess that I don't really understand, to be honest.
roebeet said:
Keep in mind that there are several layers, here - the one I complain about the most is continued Froyo support. This is also the thing I believe is the most likely to be fixed, especially since there are UAT releases out there, already. It's just a question of the various companies working out their issues and green-lighting it.
The Gingerbread / HC requests are a different animal. The reason why is because it's not just Viewsonic's headache, it's all the other companies that are using a Harmony board, including Notion Ink. NONE of them have source from Nvidia, and none have HC source from either Nvidia or Google. Not that they shouldn't try, of course, but I don't see this happening anytime soon (if at all).
I'd be satisfied with a new fully released and supported Froyo stock ROM, at this point. It would show that Viewsonic and their vendors are still supporting their users - it wouldn't make a big impact here since we modded their ROMs already, but a released 1.2bl that "stuck" would at least push development into that direction even more.
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As usual, Roebeet, I believe you've nailed it. I realize margins in this stuff is pitiful but it's hard to believe Viewsonic hasn't seen they've done the hard parts already in gearing up a staff to do a Tegra tablet. Get a better screen and be the full featured kindle fire of the line. I think all the 500+ tablets will fail unless they get much more functional, but the 200-300 market is there for the taking if a decent company went after it. Kindle fire and the plethora of manufacturers will make it hard to win, but it is winable. In their defense, I must admit, it all looks like a losing proposition until the field gets trimmed a bit.
And, supporting a full blown Froyo would be a great support step.
Thinking maybe things may change for the better for the gtab once ics source code is released. Hoping we can see that on the gtab with some support from nvidea. I'm just guessing that the reason why HC wasn't released or supported on the gtab was because the source for HC never was released. i know the devs will have better progress with ics since they will have the source with it then they did with HC so I believe one way or another we will get ics on the gtab and hopefully get the support from nvidea or viewsonic back
Sent from my MB855 using XDA App
jbuggydroid said:
Thinking maybe things may change for the better for the gtab once ics source code is released. Hoping we can see that on the gtab with some support from nvidea. I'm just guessing that the reason why HC wasn't released or supported on the gtab was because the source for HC never was released. i know the devs will have better progress with ics since they will have the source with it then they did with HC so I believe one way or another we will get ics on the gtab and hopefully get the support from nvidea or viewsonic back
Sent from my MB855 using XDA App
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IThe source code of gingerbread was released also and we still couldn't have a GB rom with hardware acceleration and camera working, so I really dont think that having the source code of ICS will help so much .
Our last hopes are the devs who are working in the development of a fully functional kernel for HC, if they can do it for HC for sure they could do it with ICS...but I'm not too optimisic
Enviado desde mi GT-I9000 usando Tapatalk
How many of you think that Asus Corp. is mad at Infinity owners for exchanging their Primes For the Infinity and maybe that's why they have not released the Jelly Bean update for the TF700 cause the 300 did get the update and the 700 owners are able to install that firmware to their tablets I think that Asus has the update ready but does not want to release it cause they are but hurt for what we did.
diaz2611 said:
How many of you think that Asus Corp. is mad at Infinity owners for exchanging their Primes For the Infinity and maybe that's why they have not released the Jelly Bean update for the TF700 cause the 300 did get the update and the 700 owners are able to install that firmware to their tablets I think that Asus has the update ready but does not want to release it cause they are but hurt for what we did.
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That is one of the most ludicrous statements made on here yet.
diaz2611 said:
How many of you think that Asus Corp. is mad at Infinity owners for exchanging their Primes For the Infinity and maybe that's why they have not released the Jelly Bean update for the TF700 cause the 300 did get the update and the 700 owners are able to install that firmware to their tablets I think that Asus has the update ready but does not want to release it cause they are but hurt for what we did.
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Why would ASUS be mad, they already got your money. I think the store would be mad since they are eating the cost, aren't they?????
sbdags said:
That is one of the most ludicrous statements made on here yet.
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This.
IMHO, not having JB yet is a GREAT thing. I doubt this was their intent but in effect they are using the low end tablets (TF3xx) as betas for the TF700. Go look at the TF300 forum those guys HATE the JB update... they're asking for downgrade methods, etc. And ASUS is working on a patch for it for all the issues. Hopefully, the TF700 version since it is so similar is being gated by that stability update and will be much more stable from day one.
ASUS' TF ICS firmware was a wreck initially, too (and in fact it's still very much subpar).
Be careful what you wish for in terms of FW updates. ASUS is doing us high end guys a favor. If you want to go nuts with FW or be cutting edge, unlock. The baseline version should be solid if at all possible, IMHO.
teslabe said:
Why would ASUS be mad, they already got your money. I think the store would be mad since they are eating the cost, aren't they?????
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Stores are able to return the defective merchandise to the manufacturer and receives credit in most cases. It is rare that a distributor is unable to get a refund for a defective device... we all know the prime is one.
But I agree, the statement that they are delaying JB on purpose because they are mad at the prime owners is a little silly. Companies do not have feelings, they try to decide what is best for the company and do it. They obviously would have a hard time being mad at all of us FREE BETA TESTERS that PAID to BETA TEST!!! Seems pretty unlikely. I just hope that when they have perfected the tf700 firmware and the dust settles, that they do something to show us all how much they appreciate the early adopters. Without us..... there would be many more unhappy owners out there. We did a lot of their dirty work for them- tweaking, analyzing, and even working directly with them to resolve THEIR issues.
Hope they realize who helped out and reward them accordingly.
diaz2611 said:
How many of you think that Asus Corp. is mad at Infinity owners for exchanging their Primes For the Infinity and maybe that's why they have not released the Jelly Bean update for the TF700 cause the 300 did get the update and the 700 owners are able to install that firmware to their tablets I think that Asus has the update ready but does not want to release it cause they are but hurt for what we did.
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Did you know that in addition to the period at the end of your paragraph, you're allowed to use additional punctuation when writing, the purpose of which is to break up your statement into sentences. Each sentence expresses an independent thought, statement or question.
Many people find that observing shared rules of spelling and syntax -- commonly known as "grammar" -- increases the ability to properly convey ideas to others. That is, grammar can help you communicate more effectively. You should give it a try! :silly:
diaz2611 said:
How many of you think that Asus Corp. is mad at Infinity owners for exchanging their Primes For the Infinity and maybe that's why they have not released the Jelly Bean update for the TF700 cause the 300 did get the update and the 700 owners are able to install that firmware to their tablets I think that Asus has the update ready but does not want to release it cause they are but hurt for what we did.
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Although this is highly unlikely. I totally agree with this theory, it's actually what I think about a lot since I traded my Prime in for Infinity at the end of July for free.
---------- Post added at 06:28 PM ---------- Previous post was at 06:22 PM ----------
Underwater Mike said:
Did you know that in addition to the period at the end of your paragraph, you're allowed to use additional punctuation when writing, the purpose of which is to break up your statement into sentences. Each sentence expresses an independent thought, statement or question.
Many people find that observing shared rules of spelling and syntax -- commonly known as "grammar" -- increases the ability to properly convey ideas to others. That is, grammar can help you communicate more effectively. You should give it a try! :silly:
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uh is all that really necessary?
Get a grip. Intelligent people should be able to read a poorly written post just as well as the next post.
I dont know about Asus but I'm mad that I clicked on this thread..
graffixnyc said:
I dont know about Asus but I'm mad that I clicked on this thread..
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take 3 xanex tablets and some hot chocolate, it will help you get over that madness.
Please lock this thread, it's taking up valuable forum space..
Sent from my ASUS Transformer Pad TF700T using xda premium
With all of the issues the TF300's are having with Jelly Bean I am pretty happy Asus has held off on the TF700 upgrade. I think the TF700 upgrade will be alot better off than it would have been if it came out shortly after the TF300's release.
I couldn't even get halfway through that disastrous grammar raping.
das0527 said:
I couldn't even get halfway through that disastrous grammar raping.
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Totally irrelevant bu this is not an english speaking community, so stop acting as if we are all from royal family and our grandpa is the Lord of York.
If this was an article he wrote for Cnet or Huffington or whatever and he had grammar issues, I could understand why you would waste a few seconds of everyone's life to post you're complaint but honestly, this is a dev. forum. Who cares that he forgot a period or a comma...There are more important things in life...wow thanks, now you got me wasting everyone's time to post this.
Sent from my ASUS Transformer Pad TF700T using xda premium
Companies are people, my friend. They are capable of independent thought, and have feelings. they hurt just like everyone else. I for one, feel ashamed that i returned my prime because in retrospect, i hurt Asus' feelings. I should have dealt with a crappy $500 tablet, lest i cause undue harm to a multinational company. Not getting jelly bean Is punishment for our reckless behavior with a tender heart.
Are you f'n kidding me? Dumb thread, please close.
Hahaha I know this guy he's face rolling right now at anyone who took him seriously
Sent from my HTC One X using xda premium
Actually, maybe ASUS should thank us
teslabe said:
Why would ASUS be mad, they already got your money. I think the store would be mad since they are eating the cost, aren't they?????
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I also see it a bit differently from the OP. ASUS got us, in effect, to be paid beta testers, as many have already said. Those of us who swapped Primes for Infinities could easily have defected for Samsung, or someone else. I've seen many posts -- both here and elsewhere -- of people trading their Primes for other makers' tablets. The fact that we're still with ASUS, and many of us have tablets that are functioning properly, actually helps ASUS in the long run (IMHO).
Before jb update i sent an email to Asus asking a few questions. They promise a reply within 48 hrs. 10 days latter i got a response which is actually faster than the last time. They did not answer my questions, they did however inform me i was unlocked. They did directed me to some info which i didn't bother with.
I was not unlocked at the time email, and the only reason i unlocked was all the problems i was having with jb update. I was only able to update and remain rooted through the help of the many good people on xda.
I don't tell these people thank you enough. Big shout out to the people of xda.
If you don't want Asus to know you have to keep modem off until you remove the programs that send info to Asus. Please post names i forgot them.
I tried to, but info got out anyway.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Kind of scary...
You can't unlock while not connected to the internet. The software checks in with their servers to do the unlock, so of course they know.
woodsonmh said:
Before jb update i sent an email to Asus asking a few questions. They promise a reply within 48 hrs. 10 days latter i got a response which is actually faster than the last time. They did not answer my questions, they did however inform me i was unlocked. They did directed me to some info which i didn't bother with.
I was not unlocked at the time email, and the only reason i unlocked was all the problems i was having with jb update. I was only able to update and remain rooted through the help of the many good people on xda.
I don't tell these people thank you enough. Big shout out to the people of xda.
If you don't want Asus to know you have to keep modem off until you remove the programs that send info to Asus. Please post names i forgot them.
I tried to, but info got out anyway.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
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As was said above the unlock tool HAS to verify with ASUS before unlocking your device. It sends ASUS a copy of your tabs S/N so that ASUS knows to no longer offer warranty services. What happened was they didn't get to your email until after the unlock, and when they pulled up the S/N on your email it flagged as unlocked device. I have not heard of anyone unlocking and ASUS not knowing.
Isn't this akin to contacting Apple support with a jailbroken iPad.
Eh, I'm okay with burning my warranty because of unlocking. It says multiple times, and in big letters, that you'll no longer be covered under their manufacturers warranty if you choose to unlock it. This really makes sense from a business standpoint, because there is a lot you can do to this tablet once it's unlocked, and a good chance of bricking. They don't want to devote the time or the money to support everything that can go wrong when you start flashing 3rd party roms, so they cut it out entirely.
Does it suck? Sure. Unlocking voids warranties on every phone though, just many manufacturers don't notice or take it in to account. Also, there have been accounts of people still getting service on their device even when it has been unlocked.
I like to think of it like this: I buy a car that has a highly customizable computer (timing, fuel mix, etc). This is fine, but I want more acute control of the settings, so I buy a mod chip to stick on there to gain low level access to settings that weren't necessarily designed to be modified outside their norms, even though the engine can take the modifications. In the process of tweaking the timing, I totally burn out the engine. Should I expect the manufacturer to fix my car now, since I just bought it? No, it was my fault it broke.
I realize that this is an analogy that falls short in many places. Android is, of course, FOSS, but it is designed to run on embedded systems. More and more these tablets and phones are given hardware more akin to an actual computer, so maybe the mindset of manufacturers should shift away from an embedded system and more to computers, but we're not there yet.
I haven't had a situation where I had to send in one of my unlocked Android devices for a software bricking, but I imagine most manufacturers will send it right back if they see that I unlocked it. Essentially Asus is cutting out that step by recording the serial number upon unlock. It's pretty big-brotherish, but they're not actively monitoring the information on our device. There was/is a big controversy over DMClient having access to all our information, but you can see exactly what information it is by going to devicetracker.asus.com (Note: Don't create an account if you don't want your information reported).
I'm sorry this has gotten a bit TL/DR. None of us like the idea of being punished for doing something we think should be a given Android right. It's important to keep in mind though that we're buying an Asus device running Android, not a Nexus device (regardless of the manufacturer). Asus reserves the right to provide any warranty they please, they're selling us this device after all. If you don't like their methods, they're well documented by now, maybe you should look in to another device. Asus doesn't care about you, or your information, they care about the products they're making and selling, and they'll support that product in any way they see fit. This isn't apologetic, this is just how it is.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
I was a little surprised this came up so fast. i could understand checking on a return but an email. Another thing they had to do is cross reference my email. I gave them no tablet info. I am registered. Ill use a different email next time.
I understood the risks when i did it and had pretty much decided root was enough. If i hadnt had such a hassle upgrading who knows. Now im glad i did. Having a great time with clean rom.
Woody
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
the_game_master said:
Isn't this akin to contacting Apple support with a jailbroken iPad.
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Seems more like contacting apple and because its been 10 days you jailbreak it and then they respond 'duh! your jailbroken!'
sent from LG optimus s (republic wireless) on tapatalk
Hi,
I have Infinity for some time, locked but rooted, and I'm pretty happy with it. I'm still not sure if I like to exchange the warranty (2yrs) for better user experience as this device was pretty expensive.
Why don't we help ASUS to improve stock ROM, so everybody can take advantage of it?
I did not tried it (because of the warranty), but Scrosler was able to tune his CleanROM to a point, that everybody that tried it was very impressed with the performance. If the speed and user experience was not just traded for stability, we have a good chance to convince ASUS to implement the optimisations into the official ROM, because this could help them to sell more devices. Maybe other people like jordanmw, that are/were in contact with ASUS about different issues so they could help us to contact ASUS.
What do you think?
rkalas said:
Hi,
I have Infinity for some time, locked but rooted, and I'm pretty happy with it. I'm still not sure if I like to exchange the warranty (2yrs) for better user experience as this device was pretty expensive.
Why don't we help ASUS to improve stock ROM, so everybody can take advantage of it?
I did not tried it (because of the warranty), but Scrosler was able to tune his CleanROM to a point, that everybody that tried it was very impressed with the performance. If the speed and user experience was not just traded for stability, we have a good chance to convince ASUS to implement the optimisations into the official ROM, because this could help them to sell more devices. Maybe other people like jordanmw, that are/were in contact with ASUS about different issues so they could help us to contact ASUS.
What do you think?
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Great idea, but I *highly* doubt that Asus would take advantage of our willingness to help.
I was beta-testing the TF101 releases and when I had problems, I wanted to send them logs and they were completely un-interested in even accepting the logs, let alone actually reviewing them! I never could understand it - they asked me to spend my time beta-testing for them and then when I had issues, they didn't even want to review the logs?!?! I swear, they were only interested in feedback if it was good feedback. Even after reporting major issues, they still released the bugged TF101 firmware (and some TF101 users are *still* having those issues and are now "stuck" since Asus basically abandoned the TF101).
So, while I can appreciate your efforts here, I truly don't think that Asus is interested in accepting our help. It's a shame too - there are so many talented developers here that could *really* help Asus with their firmware... I swear that Asus *does* read these threads and that they review the custom ROMs that these XDA developers release and then use some of the mods themselves (obviously, without giving any credit to the developers here). Granted, I have not one shred of proof of that, just an opinion!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
rkalas said:
Hi,
I have Infinity for some time, locked but rooted, and I'm pretty happy with it. I'm still not sure if I like to exchange the warranty (2yrs) for better user experience as this device was pretty expensive.
Why don't we help ASUS to improve stock ROM, so everybody can take advantage of it?
I did not tried it (because of the warranty), but Scrosler was able to tune his CleanROM to a point, that everybody that tried it was very impressed with the performance. If the speed and user experience was not just traded for stability, we have a good chance to convince ASUS to implement the optimisations into the official ROM, because this could help them to sell more devices. Maybe other people like jordanmw, that are/were in contact with ASUS about different issues so they could help us to contact ASUS.
What do you think?
Click to expand...
Click to collapse
Contact Asus directly and see if they have any interest.
I see your good intentions here.
The focus of Asus is on other products in the wide view.
Besides they pay lots of money to software engineers in the hope their products remain reliable.
One point is to report a bug and expect they fix it, which can take really many hours of hard work (I myself work in technical support, so I know what I'm talking about). So I understand, that they have little or no interest, because they would have to allocate developers for this. It is a completely different situation, if we can exactly tell them what to change and what these changes are doing. Then they only need to review the modifications and commit them to the stock ROM. This is much less work for them, and they also learn how to make the ROMs in future better.
Be sure, I would try it itself, if I only had this knowledge. But there are people here, that have this know-how, and other people, that were able to talk to ASUS about our issues.