error while downloading apps from google play - Nexus S Q&A, Help & Troubleshooting

Hi, guys, need help here.
After I updated apps from the play store, I tried to download another app. But mysteriously, an error occured. It says: ***(app name) could not be downloaded due to an error; error retrieving information from server [RPC:AEC:0]. Then I tried several other apps, and this error occured every time.
Has anyone gotten this before? Need a solution here. Many thanks!

Did everything work before? Were u stock? If u were on different ROM, which one?
What ROM is happening on? Maybe put this question in that ROMs thread since it could be something to do with DPI of that ROM.
But b4 that u should at the minimum reflash gapps.
I would start over... clean wipe and reflash.... but that's just me. It normally fixes errors that are hard to fix.
Good luck
Vs Nexus S 4G

adrianyu said:
Hi, guys, need help here.
After I updated apps from the play store, I tried to download another app. But mysteriously, an error occured. It says: ***(app name) could not be downloaded due to an error; error retrieving information from server [RPC:AEC:0]. Then I tried several other apps, and this error occured every time.
Has anyone gotten this before? Need a solution here. Many thanks!
Click to expand...
Click to collapse
clear market data in settings/apps

adrianyu said:
Hi, guys, need help here.
After I updated apps from the play store, I tried to download another app. But mysteriously, an error occured. It says: ***(app name) could not be downloaded due to an error; error retrieving information from server [RPC:AEC:0]. Then I tried several other apps, and this error occured every time.
Has anyone gotten this before? Need a solution here. Many thanks!
Click to expand...
Click to collapse
the same thing happened to me and what i did to solve the problem was replace the play store

Problem solved! I first cleaned up the cache of the play app, didn't work. Then I uninstalled the update, did work either. However after I deleted my google account and re-logged in, it worked perfectly. Anyway, thanks for the advices.

Thank you Adrianyu
adrianyu said:
Problem solved! I first cleaned up the cache of the play app, didn't work. Then I uninstalled the update, did work either. However after I deleted my google account and re-logged in, it worked perfectly. Anyway, thanks for the advices.
Click to expand...
Click to collapse
Removing Google Account and putting it back in solved the problem. As well as clearing our the data in the Play Store app.

mixtapes08 said:
clear market data in settings/apps
Click to expand...
Click to collapse
Salamat!

Yes ,did factory restore it worked.
By the way i`ma on NexusHD2-ICS-4.0.4-CM9-HWA V2.5 ,with my Leo .

Alternative Solution
Or another way you could solve that is that you could download apps from the Play Store but from the web browser.

I have the same problem. Ive tried to reboot, remove cache and data, uninstall the latest version of play store, logged in with another google account in play store and then with my regular account again and nothing works. really annoying to not be able to update or install apps... someone said "delete your google acc", but idk how to with JB. Im on a rooted nexus s I9023 with stock 4.1.1 and kernel. sorry for beeing a noob and i really hope someone can help me. thanks in advance
edit: nvm i solved it

same problem here, solved with delete and readd my google account. thanks to all

adrianyu said:
Problem solved! I first cleaned up the cache of the play app, didn't work. Then I uninstalled the update, did work either. However after I deleted my google account and re-logged in, it worked perfectly. Anyway, thanks for the advices.
Click to expand...
Click to collapse
How do you "delete your google account"? Im sitting here in settings and just punching myself in the face because I know it's obvious, but I cannot for the LIFE of me find it! Sorry guys...

parkerdjohnson said:
How do you "delete your google account"? Im sitting here in settings and just punching myself in the face because I know it's obvious, but I cannot for the LIFE of me find it! Sorry guys...
Click to expand...
Click to collapse
In settings, Google, click your account, then in the drop down menu in the top right corner remove account. That is how I did it anyway.

UslessSniper001 said:
Or another way you could solve that is that you could download apps from the Play Store but from the web browser.
Click to expand...
Click to collapse
lol, that is like putting tape over the "Check Engine" light on a car, because you don't want to fix it.
It's no solution at all.
Anyway, @OP, thanks, I had this problem too and I removed my google account and re-added, and Play Store works fine now.

Same issue
Hey guys:
Follow all your recommendations at straight line, but (Samsung Skyrocket) my phone keep with the same trouble.
Stock ROM, ICS, many "acquired" apps. But bought apps before from the store without any issue, and now I can't.
Any other advice that comes to your minds? Please and thanks in advance.

I was running around in circles and getting nowhere...until I did this (you must complete the full list)
Go to settings
Tap “Apps” (in left menu)
Tap “All” (last tab on top right hand side)
Scroll until you find “Google Play Store”. Tap it.
Tap “Force Stop”, tap “OK”, tap “Clear data” and if possible (but it might be disabled) tap “Clear cache”.
Tap the back button to get the list of apps again.
Scroll until you find “Google Service Framework”. Tap it.
Tap “Force Stop”, tap “OK”, tap “Clear data” and if possible (but it might be disabled) tap “Clear cache”.
Now reboot your device.
Good luck...

koj012 said:
I was running around in circles and getting nowhere...until I did this (you must complete the full list)
Go to settings
Tap “Apps” (in left menu)
Tap “All” (last tab on top right hand side)
Scroll until you find “Google Play Store”. Tap it.
Tap “Force Stop”, tap “OK”, tap “Clear data” and if possible (but it might be disabled) tap “Clear cache”.
Tap the back button to get the list of apps again.
Scroll until you find “Google Service Framework”. Tap it.
Tap “Force Stop”, tap “OK”, tap “Clear data” and if possible (but it might be disabled) tap “Clear cache”.
Now reboot your device.
Good luck...
Click to expand...
Click to collapse
just a FYI, when you "Clear data," it also clears the cache. I am 99% positive of that.
At least on ICS/JB, maybe on GB it's different.. not positive about GB.

All fine now but I have to erase all the PS data, erase phone account, clear all data a FS all Google appps and then start all over. With that, all is working for me perfectly.
Sent from my SAMSUNG-SGH-I727

Deleting account worked
kaneelias said:
In settings, Google, click your account, then in the drop down menu in the top right corner remove account. That is how I did it anyway.
Click to expand...
Click to collapse
Just loaded Jelly Bean Factory's CM10 ROM on my Inspire 4G. Had the same issue. Deleting account and then signing in again worked for me also. Be aware though, some of you may not have the drop-down menu mentioned. Go to Settings, Google, your account, then whatever menu key your device has. Mine says "Remove Account", yours should say something similar.
Thanks for all the help! I was getting a bit concerned.

update
S1cK94 said:
same problem here, solved with delete and readd my google account. thanks to all
Click to expand...
Click to collapse
I found that Google play simply hadn't updated, I found the latest Apk and installed that. None of your suggestions worked on my nook.

Related

[Q] Google Play Store Problem ?? [Solved][Mods Please Close This Thread]

Hello,
I am having a problem with Play Store (Market) from 3-4 days. When i click on the Google Play icon, it gives me 'Server Error - Retry'. Upon doing some search here and there, i found out that i am not the one having this problem and some people already have fixed it themselves by using Market Enabler App.
So here is the real deal. When i fake a provider using the market enabler app, and then try to open the Play Store, i can access the store !! But when i try to download anything, It Says "This Item Cannot Be installed in your country - Ok"
I have tried every possible solution and to check how legitimate this error is, i even tried apps from Indian developers.. but still no luck.
can someone help me fixing this problem ??
This problem is happening to all my friends with HTC (desire hd, evo3d, etc), i myself have SGS2 and its just fine. Its really terrible, wtf is google doing
yea i just ran into this problem on evo3d
This problem is not happening with me.
Sent from my GT-I9003 using xda premium
Try this easy fix
Hi,
Did you try to kill the market/play store app, clear cache and data, and then go and clear Download Manager cache and data, restart phone and try again?
I had the same problem and only this in that sequence helped me. Everything works great for me since then.
I have tried everything !! nothing seems to work !!! I am tired of this error. i'll wait for it to be fix if it is a server error in real. I'll give my feedback in 2 days n tell you if it resolved for me.
santoshsadani009 said:
I have tried everything !! nothing seems to work !!! I am tired of this error. i'll wait for it to be fix if it is a server error in real. I'll give my feedback in 2 days n tell you if it resolved for me.
Click to expand...
Click to collapse
Use Market Unlocker apk
Change your Country to United States Of America!
You WONT get free paid apps or anything.
It just changes the Market's Server.
Try it and it should work for you!
bangalorerohan said:
Use Market Unlocker apk
Change your Country to United States Of America!
You WONT get free paid apps or anything.
It just changes the Market's Server.
Try it and it should work for you!
Click to expand...
Click to collapse
It should have worked but i have already fixed the problem. Thanks for the suggestion though my friend
Here is what i did -
1. Wipe Data and Factory Reset. It removed all the accounts and play store data along with all the apps.
2. Added alternative google account. The account that was not intended to use with this phone.
3. Installed market enabler (from apk) and then fake a provider from US (T-Mobile) and DID NOT click on "Save Current Settings" and closed the app. This got me the access to store but still "this item cannot be installed in your country" error.
4. Added the account i intend to use with this phone.
5. Opened up Play Store > Menu > Accounts and then selected the account i added later. This solved the downloading error and everything was working fine.
However, there was still a major problem, the currency was not in rupees and i might not have been able to purchase any app from the store. I simply Opened the Market Enabler App and Clicked on Restore Settings (Thats why i didn't click on save current settings) and the currency and my provider went back to original.
Anyways, thanks to all who suggested me solution for my problem
santoshsadani009 said:
It should have worked but i have already fixed the problem. Thanks for the suggestion though my friend
Here is what i did -
1. Wipe Data and Factory Reset. It removed all the accounts and play store data along with all the apps.
2. Added alternative google account. The account that was not intended to use with this phone.
3. Installed market enabler (from apk) and then fake a provider from US (T-Mobile) and DID NOT click on "Save Current Settings" and closed the app. This got me the access to store but still "this item cannot be installed in your country" error.
4. Added the account i intend to use with this phone.
5. Opened up Play Store > Menu > Accounts and then selected the account i added later. This solved the downloading error and everything was working fine.
However, there was still a major problem, the currency was not in rupees and i might not have been able to purchase any app from the store. I simply Opened the Market Enabler App and Clicked on Restore Settings (Thats why i didn't click on save current settings) and the currency and my provider went back to original.
Anyways, thanks to all who suggested me solution for my problem
Click to expand...
Click to collapse
Solved na?
bangalorerohan said:
Solved na?
Click to expand...
Click to collapse
Yup -
santoshsadani009 said:
It should have worked but i have already fixed the problem. Thanks for the suggestion though my friend
Click to expand...
Click to collapse
I will Put 'Close This Thread/Solved' In the thread title for the mods to close it.

upgraded playstore, now get sign in error msg.

hello. hopefully posted in the right spot, but unsure if anyone has seen this issue... there was an update recently for the play store, so i did an upgrade, and now getting the nagging sign in error for gmail associated with this phone.
entering my pw does nothing. it just comes back almost instantly to reenter pw again.
i did a kill this to see what or where the message was coming from... what it killed was the google services framework, so its not a fake... but... wanted to see if anyone's seen this, and if there's a fix...
i'm on a droid 3 rooted, debloated, and that's all thats been done..
playstore is at 3.5.19 and gsframework is at 2.3.7
thanks.
Sent from my DROID3 using xda app-developers app
yanger said:
hello. hopefully posted in the right spot, but unsure if anyone has seen this issue... there was an update recently for the play store, so i did an upgrade, and now getting the nagging sign in error for gmail associated with this phone.
i did a kill this to see what or where the message was coming from... what it killed was the google services framework, so its not a fake... but... wanted to see if anyone's seen this, and if there's a fix...
Click to expand...
Click to collapse
enter /settings/applications/manage aplications tap All scroll down to Google Services Framework tap and clear data/clear cache
ruscan.calin said:
enter /settings/applications/manage aplications tap All scroll down to Google Services Framework tap and clear data/clear cache
Click to expand...
Click to collapse
it warns that some of my settings will be erased completely, and blah blah blah... so I'll try it later.. but FTM, after clicking on the ignore icon, it went away and hasn't come back yet... if it does come back, I'll try the above....
tried it. no go. even tried fc the process, then cleared, prompt stayed...
Sent from my droid3 running stock rooted debloated... O_O
yanger said:
tried it. no go. even tried fc the process, then cleared, prompt stayed...
Sent from my droid3 running stock rooted debloated... O_O
Click to expand...
Click to collapse
your phone is rooted and cleaned (no bloatware) but how did you do that by flashing a custom rom or made by yourself
if made by yourself I suggest to delete playstore directly (use Root Explorer etc) and install from sdcard a new playstore you can find it by Google do not forget to activate "unknown sources" in menu/applications before to install new playstore form sdcard
another solution is to get stock rom and flash it then update playstore in this case all things should go if not there is a compatibility problem -last version of playstore is not compatible with your phone/OS
ruscan.calin said:
your phone is rooted and cleaned (no bloatware) but how did you do that by flashing a custom rom or made by yourself
Click to expand...
Click to collapse
it's still stock. rooted, safestrapped and backup, removed bloat.
if made by yourself I suggest to delete playstore directly (use Root Explorer etc) and install from sdcard a new playstore you can find it by Google do not forget to activate "unknown sources" in menu/applications before to install new playstore form sdcard
Click to expand...
Click to collapse
mmm i probably won't go that route yet.
another solution is to get stock rom and flash it then update playstore in this case all things should go if not there is a compatibility problem -last version of playstore is not compatible with your phone/OS
Click to expand...
Click to collapse
if that was the issue, all Droid 3's would have issues... or else all rooted Droid 3s would have issues... probably not it either..
**UPDATE**
This morning while browsing androidpolice, saw an app i wanted to try out (Google+ Analytics) ... so I tried to do it via the playstore on PC.. guess what? My Droid 3 was delisted from the account. How and why? I scanned the QR code that went directly to the Analytics app on PLaystore on my Droid 3, and installed successfully - it even lists Analytics on the PC view of the play store's "My Orders".
I was comparing the differences between my phone and my wife's Rezound, and I did notice one thing so far.. we both had the Droid Eris, and she had the Rezound now. Her Rezound listed verizon as the carrier, but on my account my Eris was oddly listed as verizon... and my Droid 3 not on the list at all!
Anyways, there's a link there for people who "Don't see your device?" question.. link is: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=1146414 ...
it states they are merging the personal google account with the google app account which may cause issues...
Now, is anyone having this issue at all? Google notes that this falls under a few percentages of users only ;\
mmm i probably won't go that route yet.
Click to expand...
Click to collapse
to risk is to get results
this can be a solution for your problems nobody can tell you for sure how to do that
I do not have that phone in my hand to tell you more
if you have a nandroid backup there is no risk
ruscan.calin said:
to risk is to get results
this can be a solution for your problems nobody can tell you for sure how to do that
I do not have that phone in my hand to tell you more
if you have a nandroid backup there is no risk
Click to expand...
Click to collapse
after googling a few, and finding more info, it ended up being a sync issue between the google servers - since the phone was registered to an gmail account that was made prior to whatever is being merged at this time, it messed up the sync. the error is gone now, and my phone is now re-listed in the devices list in the play store settings tab.
yay.
yanger said:
after googling a few, and finding more info, it ended up being a sync issue between the google servers - since the phone was registered to an gmail account that was made prior to whatever is being merged at this time, it messed up the sync. the error is gone now, and my phone is now re-listed in the devices list in the play store settings tab.
yay.
Click to expand...
Click to collapse
I like it because you solved your problem and I really hate problems :laugh:
also I like you share your results even if this is strange because I synced my phone with very old accounts and with different ver of Market and got no problems

Error processing purchase. [DF-BPA-09].

I'll post this here since making sure this ROM is functioning properly is not a development issue.
Error processing purchase. [DF-BPA-09]. I keep getting this error message every time I try downloading a new app from Google Play. I can upgrade or download apps I have had previously just not new ones. I have a 4g Xoom running Team EOS Stingray JRO03L Nightly 125 and have Google Play 3.8.15. Anyone have an idea why I keep getting this and how I can fix it. Thanks
Sent from my Xoom using Tapatalk 2
SUP3R5T0CK said:
I'll post this here since making sure this ROM is functioning properly is not a development issue.
Error processing purchase. [DF-BPA-09]. I keep getting this error message every time I try downloading a new app from Google Play. I can upgrade or download apps I have had previously just not new ones. I have a 4g Xoom running Team EOS Stingray JRO03L Nightly 125 and have Google Play 3.8.15. Anyone have an idea why I keep getting this and how I can fix it. Thanks
Sent from my Xoom using Tapatalk 2
Click to expand...
Click to collapse
.....try this ,
A) In settings go to Account & Sync, click on your default google account, disable and re-enable mail calender contacts sync, allow it to complete the update. Open Play Store and try downloading a new app. Cheers if it is working fine....
Not Working ...try this,
B) Go to applications, manage applications, all applications, search and click on Google play store, click on clear data and again on clear cache. go back.
Search & click on Google Services Framework, again click on clear data.
Reboot Device
Now try again with Google Play. Cheers if it is working fine
Not Working....now I am getting 'cant establish a reliable data connection to the server error when opening google play.
C) Repeat all of Step B and reboot. It will work !
Still Not working ......I never had that problem beyond this.....sorry but I guess you need to consult experts or try doing a factory setting, configuring an alternate Google ID.
Hope it helps !
SUP3R5T0CK said:
I'll post this here since making sure this ROM is functioning properly is not a development issue.
Error processing purchase. [DF-BPA-09]. I keep getting this error message every time I try downloading a new app from Google Play. I can upgrade or download apps I have had previously just not new ones. I have a 4g Xoom running Team EOS Stingray JRO03L Nightly 125 and have Google Play 3.8.15. Anyone have an idea why I keep getting this and how I can fix it. Thanks
Sent from my Xoom using Tapatalk 2
Click to expand...
Click to collapse
Delete Playstore from your settings/app folder. Wipe Delv,Cache ... Reflash your ROM, then your Gapps. (Google has to go through the account setup again) Google Play needs to reset you wallet/purchase authorization. If that does not fix the issue a CWM factory reset, will surely fix it.
on google ply it said to go to manage apps all app the go to google services framework and clear cash and data i am currently experiencing the same problem
and just found that page and this thread hope that helps
here is the page on google play click on "downloading installing and updating apps" then "error processing purchase on free apps"
http://support.google.com/googleplay/bin/static.py?hl=en&page=known_issues.cs&ki_topic=1319135
same problem
anyone have any luck? I havent wiped and flashed yet.
Thank you. I suddenly started experiencing the same problem and I followed the steps in post #2 and it worked. I didn't have to reflash my rom or anything drastic like that.
I just wanted to thank you. I'm running an Evo 3d, but I just installed a version of MIUI and this error starting randomly happening. I had to go through step c but the errors seems to be gone. Thanks! :good:
vijayar said:
.....try this ,
A) In settings go to Account & Sync, click on your default google account, disable and re-enable mail calender contacts sync, allow it to complete the update. Open Play Store and try downloading a new app. Cheers if it is working fine....
Not Working ...try this,
B) Go to applications, manage applications, all applications, search and click on Google play store, click on clear data and again on clear cache. go back.
Search & click on Google Services Framework, again click on clear data.
Reboot Device
Now try again with Google Play. Cheers if it is working fine
Not Working....now I am getting 'cant establish a reliable data connection to the server error when opening google play.
C) Repeat all of Step B and reboot. It will work !
Still Not working ......I never had that problem beyond this.....sorry but I guess you need to consult experts or try doing a factory setting, configuring an alternate Google ID.
Hope it helps !
Click to expand...
Click to collapse
vijayar said:
.....try this ,
A) In settings go to Account & Sync, click on your default google account, disable and re-enable mail calender contacts sync, allow it to complete the update. Open Play Store and try downloading a new app. Cheers if it is working fine....
Not Working ...try this,
B) Go to applications, manage applications, all applications, search and click on Google play store, click on clear data and again on clear cache. go back.
Search & click on Google Services Framework, again click on clear data.
Reboot Device
Now try again with Google Play. Cheers if it is working fine
Not Working....now I am getting 'cant establish a reliable data connection to the server error when opening google play.
C) Repeat all of Step B and reboot. It will work !
Still Not working ......I never had that problem beyond this.....sorry but I guess you need to consult experts or try doing a factory setting, configuring an alternate Google ID.
Hope it helps !
Click to expand...
Click to collapse
Just had this problem with my international s3 on ARHD 8.0 and this method fixed me up thanks. :good:
vijayar said:
.....try this ,
A) In settings go to Account & Sync, click on your default google account, disable and re-enable mail calender contacts sync, allow it to complete the update. Open Play Store and try downloading a new app. Cheers if it is working fine....
Not Working ...try this,
B) Go to applications, manage applications, all applications, search and click on Google play store, click on clear data and again on clear cache. go back.
Search & click on Google Services Framework, again click on clear data.
Reboot Device
Now try again with Google Play. Cheers if it is working fine
Not Working....now I am getting 'cant establish a reliable data connection to the server error when opening google play.
C) Repeat all of Step B and reboot. It will work !
Still Not working ......I never had that problem beyond this.....sorry but I guess you need to consult experts or try doing a factory setting, configuring an alternate Google ID.
Hope it helps !
Click to expand...
Click to collapse
Option A Worked perfect on my Asus Transformer TF700T Thanks.
Option D
For those of you that like me tried all other options but nothing worked, here's another option which worked for me:
Reboot to your custom recovery, in Advanced (usually) select to Fix permissions.
Of course i did this after doing options A-C which left me with a Play store that refused to connect at all which looked like a permissions issue.
Solution
Solution:
Delete cache from all google products, google play, video, books etc.
Delete account connected to the play store.
Reboot
Add your gmail account
log into google play it will prompt you to log in.
Done.
If you have mutlitple google accounts you should delete them all. Then after reboot add only the one you want to use in play store.
Once play store is connected to the gmail account of your choice then add the other google accounts.
maluminse said:
Solution:
Delete cache from all google products, google play, video, books etc.
Delete account connected to the play store.
Reboot
Add your gmail account
log into google play it will prompt you to log in.
Done.
If you have mutlitple google accounts you should delete them all. Then after reboot add only the one you want to use in play store.
Once play store is connected to the gmail account of your choice then add the other google accounts.
Click to expand...
Click to collapse
Thanks this worked great. I tried the rest of the solutions but kept getting a server error. This worked first try.
vijayar said:
B) Go to applications, manage applications, all applications, search and click on Google play store, click on clear data and again on clear cache. go back.
Search & click on Google Services Framework, again click on clear data.
Reboot Device
Now try again with Google Play. Cheers if it is working fine
Click to expand...
Click to collapse
Step B worked for me!! Thanks a lot!
catgut66 said:
Thanks this worked great. I tried the rest of the solutions but kept getting a server error. This worked first try.
Click to expand...
Click to collapse
Cool glad I could help.

[Q] Apps not downloading

I don't use my A700 all that much but I have noticed recently that none of my downloaded apps from the play store are automatically updating as they used to do. I have done a search of the internet and found others that have had a similar problem but none of the fixes have worked for me.
I am using Adroid 4.1.1, kernel version 3.1.10+ and build number Acer_AV051_A700_1.052.00_PA_CUS1. I have checked for updates but the tablet says none are available.
jfail said:
I don't use my A700 all that much but I have noticed recently that none of my downloaded apps from the play store are automatically updating as they used to do. I have done a search of the internet and found others that have had a similar problem but none of the fixes have worked for me.
I am using Adroid 4.1.1, kernel version 3.1.10+ and build number Acer_AV051_A700_1.052.00_PA_CUS1. I have checked for updates but the tablet says none are available.
Click to expand...
Click to collapse
First off, I moved your post to Q & A forum.
As with your issue, going to Settings and checking for updates, is only for the Operating System, Not for apps.
Several changes to the Play Store in updating things. You can open your Play Store (old Market) and select your Installed Apps icon. This will tell you what apps need updated, and you can d it from there (best to have a good Wifi connection as I think you have many updates).
As with Auto-Updating, I believe each app you have installed has this available as an option. Normally, I select it when I install an app from the Play Store. So check your Play store options.
MD
Moscow Desire said:
First off, I moved your post to Q & A forum.
As with your issue, going to Settings and checking for updates, is only for the Operating System, Not for apps.
Several changes to the Play Store in updating things. You can open your Play Store (old Market) and select your Installed Apps icon. This will tell you what apps need updated, and you can d it from there (best to have a good Wifi connection as I think you have many updates).
As with Auto-Updating, I believe each app you have installed has this available as an option. Normally, I select it when I install an app from the Play Store. So check your Play store options.
MD
Click to expand...
Click to collapse
Thanks MD
I guess that is where the problem lies. I go to Play Store but I cannot find a Installed Apps icon.
I went to settings and see "Auto-update apps" under the General category does not have a check mark next to it. I tapped it and made sure that "Auto-update apps at any time. Data charges may apply" is checked. Still no updates.
Thanks for your help
I´m not quite sure but I think I have a similar problem: Each time I want to install/update an app I have to kill all Google tasks in settings. I am on stock 4.1.1 rooted.
jfail said:
Thanks MD
I guess that is where the problem lies. I go to Play Store but I cannot find a Installed Apps icon.
I went to settings and see "Auto-update apps" under the General category does not have a check mark next to it. I tapped it and made sure that "Auto-update apps at any time. Data charges may apply" is checked. Still no updates.
Thanks for your help
Click to expand...
Click to collapse
With Play Store, select the "down arrow" in the upper right corner. This takes you to "installed apps" and "All apps you have downloaded. Go to Installed Apps, and you can manually update them. Also, if you select an app, you can select auto updating. :good:
MD
EndOfDays-Wildfire said:
I´m not quite sure but I think I have a similar problem: Each time I want to install/update an app I have to kill all Google tasks in settings. I am on stock 4.1.1 rooted.
Click to expand...
Click to collapse
Don't have an answer for that one. However, you can kill the auto sync in quick settings rather than going directly into settings.
Moscow Desire said:
With Play Store, select the "down arrow" in the upper right corner. This takes you to "installed apps" and "All apps you have downloaded. Go to Installed Apps, and you can manually update them. Also, if you select an app, you can select auto updating. :good:
MD
Click to expand...
Click to collapse
Thanks MD, that helped things along. I completely missed the "INSTALLED" at the top of the screen which does not surprise me in my advanced age.
Autoupdate is enabled for all of my apps but I still don't see the downloading being displayed in the lower right corner as I used to see in the past and a notification that an update for an app had completed. Maybe I am being impatient.
Thanks again for your help.

[Q] RPC:S-3 error retrieving information from server

Hi all,
I am getting "rpc:s-3 error retrieving information from server" on every app when i try to download or update. I have tried clearing the data on play store, download manager, and google services and rebooting but it did not fix it. Has anyone found a fix for this?
I am on the stable release of 10.2 CM from Dec 2 and have the latest gapps.
Thanks
Anyone?
Try going Settings>Accounts>Google> Tap your account> Three dots in the upper right (or press menu button) "Remove Account" ... then readd your account .. then clear Play store cache and data and try it
NeoMagus said:
Try going Settings>Accounts>Google> Tap your account> Three dots in the upper right (or press menu button) "Remove Account" ... then readd your account .. then clear Play store cache and data and try it
Click to expand...
Click to collapse
Thanks! That got it! :good:
No need to remove the Google account on this problem. It suffices to:
Go to Settings -> Applications -> Manage Applications -> All
Google Play Store -> Clear data
Google Service Framework -> Clear data
Reboot
Found at http://android.stackexchange.com/questions/59861/error-retrieving-information-from-server-rpc-s-3
Error retrieving information from server. [RPC: S - 3]
I tried all mentioned above , removed account, added back, cleared data & cache, rebooted but still am getting the same error on my Samsung S3
Error retrieving information from server. [RPC: S - 3]
Please help. Thanks much in advance
Chak
chaks.kunche said:
I tried all mentioned above , removed account, added back, cleared data & cache, rebooted but still am getting the same error on my Samsung S3
Error retrieving information from server. [RPC: S - 3]
Please help. Thanks much in advance
Chak
Click to expand...
Click to collapse
Same here. I've had this issue for over 2 months now. Google keeps saying it is a "known issue" for some. I have tried absolutely everything possible. Everything. I get it on my GS4 and my Nexus 7. I can not download anything or update anything. This is becoming very very irritating.
Sent from my SPH-L720 using Tapatalk 2
jayharper08 said:
Same here. I've had this issue for over 2 months now. Google keeps saying it is a "known issue" for some. I have tried absolutely everything possible. Everything. I get it on my GS4 and my Nexus 7. I can not download anything or update anything. This is becoming very very irritating.
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
This may sound stupid, but changing my Google password and re-signing in on my phone actually made the error go away.
Hope that helps.
yosterwp said:
This may sound stupid, but changing my Google password and re-signing in on my phone actually made the error go away.
Hope that helps.
Click to expand...
Click to collapse
Actually, that is the ONLY thing I haven't tried. I'll try it now. Thank you so much for trying to help!
jayharper08 said:
Actually, that is the ONLY thing I haven't tried. I'll try it now. Thank you so much for trying to help!
Click to expand...
Click to collapse
Glad to help! Do let me know if that works!
yosterwp said:
Glad to help! Do let me know if that works!
Click to expand...
Click to collapse
Eh. Didn't work. Thanks for trying!
Sent from my SPH-L720 using Tapatalk 2
jayharper08 said:
Eh. Didn't work. Thanks for trying!
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
Aww that's unfortunate
Ok, here's another idea, have you recently updated "Google Play Services"? It appears that it has been updated on 12/21/13. Perhaps it has the fix?
yosterwp said:
Aww that's unfortunate
Ok, here's another idea, have you recently updated "Google Play Services"? It appears that it has been updated on 12/21/13. Perhaps it has the fix?
Click to expand...
Click to collapse
Just seen this reply. Downloading now from devhost. I'll report back. :highfive:
Do you still have a problem?
jayharper08 said:
Just seen this reply. Downloading now from devhost. I'll report back. :highfive:
Click to expand...
Click to collapse
Hi, do you still have the problem? I got it but it was solved easily. But, while searching the forums for solutions, I stumbled upon one that you may have not tried yet. It is in this link. Tell me if it works.
huhh,
seems I can't post a link. try pasting this in google and the first result is the page I found:
google_play_error_retrieving_information_from
Good luck!
HankJY said:
Hi, do you still have the problem? I got it but it was solved easily. But, while searching the forums for solutions, I stumbled upon one that you may have not tried yet. It is in this link. Tell me if it works.
huhh,
seems I can't post a link. try pasting this in google and the first result is the page I found:
google_play_error_retrieving_information_from
Good luck!
Click to expand...
Click to collapse
I have tried that solution also. BUT!, About an hr ago it started notifying me that I had updates. Have not seen that in over 2 months. Opened up the play store, and it has mysteriously started working for me on both my devices! Woohoo! Hopefully Google has figured out what when wrong for users like myself and a lot of others and will start pushing out the sync fixes. :highfive:
walbuls said:
Hi all,
U[CENTERn[/CENTER]
I am getting "rpc:s-3 error retrieving information from server" on every app when i try to download or update. I have tried clearing the data on play store, download manager, and google services and rebooting but it did not fix it. Has anyone found a fix for this?
I am on the stable release of 10.2 CM from Dec 2 and have the latest gapps.
Thanks
Click to expand...
Click to collapse
It worked for me ,........turn off the sync option on the power control widget.gud luck
jayharper08 said:
I have tried that solution also. BUT!, About an hr ago it started notifying me that I had updates. Have not seen that in over 2 months. Opened up the play store, and it has mysteriously started working for me on both my devices! Woohoo! Hopefully Google has figured out what when wrong for users like myself and a lot of others and will start pushing out the sync fixes. :highfive:
Click to expand...
Click to collapse
works perfectly
turn off you internet
go to settings > application > select Google play store and Google play service > clear cache
then turn on the internet .
fixed
I've tried every suggestion out there (including those in this thread) for fixing the RPC:S-3 error and I haven't had any success. All apps install or update successfully except Flipboard, Gmail, Google Play Books and YouTube - they always get the RPC:S-3 error. The only other thing I can remotely think of is the fact that pertinent system apps aren't up to date or their versions aren't fully compatible with each other: Google Play Store 4.4.21, Google Play services 4.0.34 (924341-36) and Google Services Framework 4.3-757479.
Could that be the culprit? If so, how do I fix it? If not, any other ideas?
P.S. - Galaxy S III with Android 4.3
SOLVED!!! Finally! Not sure what the fix was exactly (since I tinkered with just everything in this session) but I think it was removing ALL Google accounts (I had 7 total) and possibly combined with toggling Sync and the clear cache & data trick. Here's everything I did:
Updated Google Play services to 4.1.32 (978161-36)
Updated Play Store to 4.4.22
Turned off Sync
Removed all 7 Google accounts
Cleared cache AND data for Google Play services, Google Play Store and Google Services Framework (I know the Google engineer said not to, but F it!)
Restarted the phone
Cleared cache AND data again for the aforementioned apps/services (I'm paranoid/anal)
Restarted the phone again
Turned Sync back on
Re-added just ONE Google account (my primary one)
Cleared cache and data again (told ya!)
Restarted the phone again
All the apps that were giving me the RPC:S-3 error have successfully updated/installed automatically. What a F'ing experience!
Well, 'til the next RPC:S-3 (or RPC:S-5:AEC-0) fiasco...
This is what i did and it fixed the issue.
Remove google account (all of them)
Un-install updates and cache what not
re-boot device.
Re add the account and don't update or anything yet.
Let your device sit for about 5 mins.
Download a random app from app store( don't update any other app yet)
after it's done downloading different app now you can update your apps
This method worked for me. Try it

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