Getting a replacement at one of AT&T's "repair shops" - AT&T, Rogers HTC One X, Telstra One XL

I was just on the phone with a rep because of a spot on the screen that came from the factory. I was going to get a replacement over the phone but she advised me to go into one of these AT&T repair shops to get it checked out so I dont get charged if the warranty dept. decides the damage was my fault (which it wasnt)
So, are they going to somehow go into my settings and see that my phone is rooted and I flashed a ROM?
Should I just play it safe and do a factory reset?
Also, if I do a factory reset, will that remove clockwork mod? I want to do a backup before restoring so I can go into the shop without worrying about anything.

CollegeProfesor said:
I was just on the phone with a rep because of a spot on the screen that came from the factory. I was going to get a replacement over the phone but she advised me to go into one of these AT&T repair shops to get it checked out so I dont get charged if the warranty dept. decides the damage was my fault (which it wasnt)
So, are they going to somehow go into my settings and see that my phone is rooted and I flashed a ROM?
Should I just play it safe and do a factory reset?
Also, if I do a factory reset, will that remove clockwork mod? I want to do a backup before restoring so I can go into the shop without worrying about anything.
Click to expand...
Click to collapse
They will still know if you unlocked the bootloader. Are you just rooted?
Sent from my HTC One X using XDA

SkizzMcNizz said:
They will still know if you unlocked the bootloader. Are you just rooted?
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Bootloader is unlocked.
Will they also know if I did a replacement through the phone?

As far as I know AT&T's device centers don't have the HOX yet and if your bootloader was to be unlocked odds are they wouldn't care lol. They'll replace a phone out of warranty also do repairs to phones without charging.. they're an odd bunch.
Sent from my HTC One X using xda premium

CollegeProfesor said:
I was just on the phone with a rep because of a spot on the screen that came from the factory. I was going to get a replacement over the phone but she advised me to go into one of these AT&T repair shops to get it checked out so I dont get charged if the warranty dept. decides the damage was my fault (which it wasnt)
So, are they going to somehow go into my settings and see that my phone is rooted and I flashed a ROM?
Should I just play it safe and do a factory reset?
Also, if I do a factory reset, will that remove clockwork mod? I want to do a backup before restoring so I can go into the shop without worrying about anything.
Click to expand...
Click to collapse
Factory reset won't affect your recovery (clockworkmod) and honestly, as long as you have a sense rom, they won't know the difference. they won't reboot the phone into the bootloader to check. I can almost guarantee this. If you show them your screen, they should only need to glance at it to tell that something is wrong with the screen and no further investigation necessary. You are golden in my opinion.
I did this with a dead pixel and I was rooted with bootloader unlocked running a custom launcher (so it didn't even look like sense)

CollegeProfesor said:
Bootloader is unlocked.
Will they also know if I did a replacement through the phone?
Click to expand...
Click to collapse
Just relock your bootloader and ruu to 1.85. It's the safest way to go. It'll still say relocked but you'll be stock at least. If you have supercid then you have nothing to worry about. When you get your phone back just unlock again.
Sent from my HTC One X using XDA

Related

Stock Inspire 4G won't boot past bootloader and will not enter recovery.

My dad came home from work today and his stock Inspire 4G has stopped working. Nothing has been done to it. It simply hard locked and turned itself off. Since then I can't get it to boot past the boot loader. Once it's in the bootloader it checks for the PG98IMG.zip and then doesn't respond to anything else. I have tried numerous battery pulls, connecting to the phone with ADB and so forth but no response from the phone. Any ideas? AT&T has shipped him a refurb, but I figured I would take a crack at it until then since his phone would probably be better than some random refurb.
Sad, seems like it's boot looping: on stock rom, no less. My options will void the warranty, though, as it entails installing custom roms:
1. Push a cooked rom by rooting it. The cooked rom should be clean, but it will be rooted, thus, warranty void.
2. Try looking for stock rom for the HTC Inspire, push that using ADB and have the bootloader use it. Hopefully, it should restore stock settings to your inspire and still be replaced through warranty (i wouldn't know, I haven't sent a rooted phone in to warranty yet)
If that fails, might as well call AT&T and say it's a dud.
Truculent said:
My dad came home from work today and his stock Inspire 4G has stopped working. Nothing has been done to it. It simply hard locked and turned itself off. Since then I can't get it to boot past the boot loader. Once it's in the bootloader it checks for the PG98IMG.zip and then doesn't respond to anything else. I have tried numerous battery pulls, connecting to the phone with ADB and so forth but no response from the phone. Any ideas? AT&T has shipped him a refurb, but I figured I would take a crack at it until then since his phone would probably be better than some random refurb.
Click to expand...
Click to collapse
You could take the pd98img.zip from the ruu and it would do a clean install and more then likely boot the phone up, unless it is a hardware issue. I don't see the need to root it if all he wants is the stock rom.
Btw you can find the pd98img.zip in the guide stickied in the general section.
Sent from my Inspire 4G using XDA Premium App
Wait, how did you get into the bootloader if you dad's phone is stock?
same way you do on a rooted phone power plus volume down..I think you are confusing the bootloader with recovery.
mudknot2005 said:
same way you do on a rooted phone power plus volume down..I think you are confusing the bootloader with recovery.
Click to expand...
Click to collapse
No, I just didn't know you could do that on stock.
mudknot2005 said:
You could take the pd98img.zip from the ruu and it would do a clean install and more then likely boot the phone up, unless it is a hardware issue. I don't see the need to root it if all he wants is the stock rom.
Btw you can find the pd98img.zip in the guide stickied in the general section.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I think I'll try this. I'm wondering if it's a hardware problem though. My dad just told me that yesterday it was losing signal and then he would reboot it and it would regain signal for a little while and drop it again. May be a radio problem.
LEAVE IT BE. There is no reason to monkey with it if you already got the refurb, just send it away. Just because you want to poke around like bill nye or something might end up costing your dad $450.
I Agree Leave it be
Sent from my Inspire 4G using XDA App
Truculent said:
I think I'll try this. I'm wondering if it's a hardware problem though. My dad just told me that yesterday it was losing signal and then he would reboot it and it would regain signal for a little while and drop it again. May be a radio problem.
Click to expand...
Click to collapse
hi, friends my problem is ike that too. I swithed on to Hboot and pushed to recovery. after that my phone can not read PD98IMG.zip, I wanna install stock rom by sd card but it can not read it. when I stand in it sd card with PD98Img, its "checking" then again staying on Hboot system. please help me how to do it?
Why not just take the stock ruu which installs from the pc?
Sent from my Inspire 4G using XDA Premium App

Un-Root with broken USB port?

I am helping a buddy with his Infuse 4G, and his USB port is broken. He has a stock rom on it, but it's still rooted. He needs to replace it for a CLNR replacement phone but we gotta unroot first. How can this be done without ODIN? In the stock recovery it has a flash package option, can it be done that way? If so where can I find the file? The only problem is that SuperUser won't go away lol
Are u going thru att to get the phone replaced if so i sent mine back with root still on it with no problems so to speak but see this thread for further info and see if its something that will help u out at least deleting the system files. Just an idea
I figured it won't be too big of a deal as long as it looks stock with no special boot animations or something, I had a friend return a phone to T mobile that had root but nothing otherwise, stock recovery, etc. But my friend is quite worried because it can be an insane .
won't doing a factory reset from settings > privacy unroot it? it wipes your SD card, so this should be all that you have to do...
mfpearson said:
won't doing a factory reset from settings > privacy unroot it? it wipes your SD card, so this should be all that you have to do...
Click to expand...
Click to collapse
I dont think that unroots it...i think there is a master crazy dialer code that might. i was undery the impression that factory reset is just the same as wiping data
Sent from my GT-I9000 using XDA App
Wiping cleared all but super user, what's the dialer code?
http://forum.xda-developers.com/showthread.php?t=1235381
Which one of those would I use?
theratdude64 said:
Which one of those would I use?
Click to expand...
Click to collapse
No idea lol. ....i dont even know that it works
Sent from my GT-I9000 using XDA App
Tried both reset related ones, no luck. Sounds like he is just returning it and praying lol
i rooted and unlocked the phone. Just did a factory reset and returned it. Full refund no question ask at all.

Returning VZW SGS3: Unrooting for Exchange...

Background Information:
I need to return my Verizon SGS3 for an exchange (within the first 14 days) because of a battery problem. My battery is draining WAY too fast and getting too hot. To the point where the battery cover is melting.
- I have flashed root66 to my device using Odin and installed the CWM via the CWM App.
- I have already went to the Samsung Site to obtain the Stock VZW software and flashed it back to my phone via Odin.
- The CWM is gone and the there is no trace of SuperUser that I can see (meaning the app is not installed).
- When I boot the device, the "Unlock" symbol is no longer their, and only the Samsung logo is visable (like it was when it was stock).
So I called Verizon to setup an exchange and the lady asked me if I had altered the phone in anyway. I told her no, but then realized I needed to find out more so I told her I had another call and would call back later. She said that the Warehouse would be checking the phone upon arrival to check and see if the phone's software has bee altered in any way.
Question(s)/Issue(s):
I wanted to make sure that what I did (in regards to returning the phone to it's factory state [to my knowledge]) was sufficient enough. Because I don't want to get charged $299 for returning an "altered" phone to them.
Has anyone successfully returned a Verizon SGS3 that was rooted and then flashed back to the software from the Samsung Support site and returned/exchanged the phone without a problem?[/B]
-h3llsdr0id
Sorry not answering your question, but do you have to send the phone? Can't you just go to Verizon store and exchange it?
[email protected] said:
Sorry not answering your question, but do you have to send the phone? Can't you just go to Verizon store and exchange it?
Click to expand...
Click to collapse
It's just that I live 4 hours away from the closest Verizon Store...
So I kind of have to send it. Am I cool sending it back the way I did everything?
I mean is Verizon gonna know it was rooted?
-h3llsdr0id
If you can use triangle away and non root stock software they should not be able to tell. Not sure about triangle away for Verizon, but for tmo it works.
Sent from my SGH-T999 using xda app-developers app
jjlean said:
If you can use triangle away and non root stock software they should not be able to tell. Not sure about triangle away for Verizon, but for tmo it works.
Sent from my SGH-T999 using xda app-developers app[/QUOTE
It works on all the US variants now
So flash stock in Odin and make sure reset flash counter if it's above 0(depending on how you rooted) and ur golden
Click to expand...
Click to collapse
I was wondering if the stock Verizon ROM from the "samsung-updates" site quill bw efficient enough. It's not an officially recognized site that is connected to Verizon or Samsung, but it is all I can find. And the Triangle problems do not apply to the root66 roms as far as I can see. I am a perfectionist and have flashed these more times than needed and have never had a triangle problem...
-h3llsdr0id
Sent from my SCH-I535 using Tapatalk 2
I was in the same situation two days ago. On Route66 with custom recovery. All I did was install the latest stock rom via odin. I got the stock rom from here:
http://forum.xda-developers.com/showthread.php?t=1755386
After I ran it, my phone still showed as custom and modified. I had to do a factory data reset under settings. Once I did that, the phone was completely stock with a "normal" status just like the day I got it. That's how I took it to verizon and had no problems exchanging it.
Thank you. That's all I needed
Sent from my SCH-I535 using Tapatalk 2

[Q] What is contained on the motherboard?

My phone basically took a dump a couple weeks ago. It was stock and unrooted and got stuck in a boot loop. Everthing I have tried including installing custom roms and installing a ruu has been unable to fix the problem. Phone will not boot into a recovery or preform a factory reset, the only option from the bootloader that works is fastboot. The fact I unlocked the boatloader trying to fix the problem means htc won't cover it under warranty.
My problem appears to be software related but any software fix I try has no effect so I'm thinking it's more related to a hardware fault stopping it from booting.
I'm wondering how much of the phone is included in the motherboard? I'm assuming the. CPU, ram and storage is built into the motherboard? If I was to buy a cheap banged up functional one s from eBay with a broken screen or whatnot would changing the motherboard be the ultimate repair?
My phone is only a month old and is in mint condition other then the booting problem. I'm kind of hesitant to give up on it and just buy a new phone as I'd hate to have such an expensive paper weight. If I can fix it for a decent amount I'd prefer to do that...
Only a month old? Does it not have a warranty?
Sent from my HTC VLE_U using xda app-developers app
Is it water damaged? If yes, htc won't fix it under warranty
--------------
If you are new to xda please watch this video it'll help you out )
https://www.youtube.com/watch?v=JmvCpR45LKA&feature=youtube_gdata_player
Have you tried a factory reset in HBOOT?
I think the camera is also on the motherboard, not sure though
Sent from my HTC One S using Tapatalk 2
Did u try to relock bootloader then use RUU? Coz unlocked bootloader will ignore the RUU.
Good luck!
Sent from my HTC One S using xda premium
ReichMann said:
Did u try to relock bootloader then use RUU? Coz unlocked bootloader will ignore the RUU.
Good luck!
Sent from my HTC One S using xda premium
Click to expand...
Click to collapse
Since when?
Sent from my HTC One S using Tapatalk 2
Htc won't cover it because the bootloader was unlocked.
Yes I've tried a ruu and it installs fine but doesn't fix the problem. I ended up selling it for parts and my new one s is in the mail. I found a bnib one s for $250 so it's not a huge loss. The original phone I bought new off Craigslist minus the price I got for selling my broken one for parts and then adding the new phone I'm still below the retail price so I guess I'm technically coming out on too. Here's hoping this one doesn't take a dump...
Just to let you know a lot of people are buyine the 1s new with a "relocked" bootloader so if you can get everything back to stock with a relocked relocked bootloader you shouldn't have trouble. Don't ask me why some ship new with a relocked bootloader but I've read it in a few places and its a mystery to me.

[Q] Wifi Error - Can't turn on Wifi

I had problems (even before rooting) where my wifi would simply not work. If I go into settings and try to switch it from On to Off, it would simply say there was an "Error". Earlier in 2013, I had rooted and installed a Cyanogenmod Rom on my phone (I forget which one exactly, but it was JB). After a while, I went back to stock. A week or so later, the problem happened again. I did a factory reset. It fixed the problem for a day. Then it happened again and not even a factory reset would fix it.
I got a Nexus 5 for Christmas, so I'm looking to sell this phone but want to fix the wifi before I do so. I've seen a couple of people with a similar problem but no fixes. Does anyone know what is the cause of this problem and how to fix it?
Thanks.
Um, how did you return to stock? Ruu or a backup?
Sent from my One Xl using xda premium
If it was happening while your phone was completely stock I don't think there's anything you can do that's going to be worth it. It'll likely have to go to a repair centre and the cost would be more than you can sell the phone for. You could list the phone on Swappa, there may be people who require only the display, motherboard etc.
You could try running an RUU as a last attempt saving though.
Sent from my Evita
magnetboard said:
Um, how did you return to stock? Ruu or a backup?
Click to expand...
Click to collapse
A nandroid is only going to put you back on the stock ROM, not stock recovery, etc. You may also have s-off, unlocked bootloader, SuperCID, etc. that would make the phone "not stock", but you have given zero details for us to answer your question.
Going back to stock should only be necessary for selling the device or returning for warranty (not necessary for AT&T).
Well, a nandroid, as stated by Tim, only gibes you the stock ROM. An ruu wipes anything that might have messed with anything.
Sent from my One Xl using xda premium
I used an RUU to go back to stock.
The details for my phone are:
S-Off
CID-11111111
HBoot-2.14.0000
If there is any other information that would be helpful, let me know and I can try to provide it. I'm planning on selling it on Swappa...my hope was to fix the wifi before doing so.
If you've done an RUU and still no WiFi then you've run out of options.
Sent from my Evita
Thanks. That's what I was expecting...just wanted to make sure.

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