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[Q] Unable to Connect to my Google Account

After Hard Resetting my Motorola Atrix 2, when i tried to connect to google account, I am getting an error message saying - Can't establish a reliable data connection.....
Below is the whole description of the problem....
4 days ago I updated my Motorola Atrix 2 with the Update. The Update downloads successfully but after rebooting I got a message saying "Update Failed".
I tried updating again but received the same error.
And 2 days after this updation process I noticed that I am unable to sign into my Google Account. None of the Google Application was opened. All I see the Window with Loading Symbol and nothing else. Neither Android Market, Nor Gmail or Youtube works. All stopped working at once.
I than searched the Internet and find some solutions saying that you need to hard reset your phone.
I did that also, I used both the method for hard resettig, i.e. 3 button method as well as Factory Reset option, but it didn't solve my problem at all.
In fact now at starting of the phone when i tried to connect to my google account, an error comes saying - " Can't Establish a Reliable Data Connection "
I had searched your forums also and find a similar thread
http://forum.xda-developers.com/showthread.php?t=780545
But trying all the method given in this thread I am still unable to connect to my google account.
Kindly Help me......... Thanx in Advance

Go to Settings -> About Phone and see, are you on 2.3.5 or 2.3.6?
If you're on 2.3.5 then you can manually update through Recovery. If you're on 2.3.6 then you might want to try flashing the fxz and then manually updating through Recovery.

You might double check your apns, Might try pulling your sim and battery for about 10 or 15 min to clear your location, you should register and connect to the nearest tower after boot up. I had that issue once and it was actually the market causing the problem. Make sure it's up to date and all good.

cogeary said:
Go to Settings -> About Phone and see, are you on 2.3.5 or 2.3.6?
If you're on 2.3.5 then you can manually update through Recovery. If you're on 2.3.6 then you might want to try flashing the fxz and then manually updating through Recovery.
Click to expand...
Click to collapse
I am still on 2.3.5........ How can I manually update through Recovery and does Manually updating will solve my problem.....???????

Still no solution
I tried many options but none of them seems working for connecting to my google account.
Than I removed My Memory Card and SIM from the mobile and connect through WiFi and I am able to connect to my google account.
The Market, Gmail, Youtube... everything starts working..
But as soon as Placed my SIM back and tried to connect through Edge/3G network i am still getting the same error and market and all other google apps just showing Loading....... even though with the same settings Internet on my device works perfectly fine.... Browser is opening all the sites pretty cool. But I am stick on the Default Google Apps that come preinstalled in the Android.
Plzzzzzz Help me guyzzzzzzz...................

Alright... I'm not quite sure what is causing your problem but I can bet that flashing the fxz will solve your problems.
There is a stickied thread in this section that has all you need to know about flashing an fxz, and more.
Sent from my Motorola Nexus S using Tapatalk

cogeary said:
Alright... I'm not quite sure what is causing your problem but I can bet that flashing the fxz will solve your problems.
There is a stickied thread in this section that has all you need to know about flashing an fxz, and more.
Sent from my Motorola Nexus S using Tapatalk
Click to expand...
Click to collapse
Ok i'll try that too and let u know whether it helps or not.
Having my finger crossed.. hope it works

Which service provider are you using? If you're not using AT&T I imagine you have the phone unlocked.. Could something wrong have happened with the unlock?
Does unlocking stay with the phone even after a fastboot flash?

Alperon said:
Which service provider are you using? If you're not using AT&T I imagine you have the phone unlocked.. Could something wrong have happened with the unlock?
Does unlocking stay with the phone even after a fastboot flash?
Click to expand...
Click to collapse
Yuppp....... u r right.... I have an unlocked Atrix 2...
I am an Indian and I uses Vodafone Sim here.
And yes even after Fastboot Flash, it is still unlocked.
I was also worried when i was going to do a fastboot flash about unlocking issue.
But than i took the risk by my own and atleast after fastbooting it didn't get locked back to at&t.....
But no help regarding my issue of unable to connect to google account.
Though it works very much fine in WiFi but through SIM I am unable to do anything on google apps.
I had changed and tried the several APN's but none of them helping me...
Neither all other methods, such as Factory resetting, Youtube trick, etc , dont help me at all...
Still m searching for the solutions

hemendrachauhan said:
Yuppp....... u r right.... I have an unlocked Atrix 2...
I am an Indian and I uses Vodafone Sim here.
And yes even after Fastboot Flash, it is still unlocked.
I was also worried when i was going to do a fastboot flash about unlocking issue.
But than i took the risk by my own and atleast after fastbooting it didn't get locked back to at&t.....
But no help regarding my issue of unable to connect to google account.
Though it works very much fine in WiFi but through SIM I am unable to do anything on google apps.
I had changed and tried the several APN's but none of them helping me...
Neither all other methods, such as Factory resetting, Youtube trick, etc , dont help me at all...
Still m searching for the solutions
Click to expand...
Click to collapse
Try another SIM card from your provider. This phone does have issues with SIM cards and weird things like that.
Jim
Sent from my MB865 using xda premium

jimbridgman said:
Try another SIM card from your provider. This phone does have issues with SIM cards and weird things like that.
Jim
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Hmmm.....
first I am going to flashing the fxz with supercharged v5.... may be it will help...
If in case it won't work too..... i will try your solution too....
By the way thanks in advance for looking to my thread and tried to help me..

hemendrachauhan said:
Hmmm.....
first I am going to flashing the fxz with supercharged v5.... may be it will help...
If in case it won't work too..... i will try your solution too....
By the way thanks in advance for looking to my thread and tried to help me..
Click to expand...
Click to collapse
Flashing the fxz will not fix your issue, I promise. And I am not sure running SC v5 is the best option since you are having some issues. SC v5 is great, but it has some GPS issues, and a couple of other things. Since you are having this issue ONLY while using the cell singal, that should tell you that the issue lies on that part of the signal, and should be a very good lead in fixing it. I would talk with your phone provider.
Do a search on this forum for issues with atrix2 and SIM cards, this seems to fit the same bill we have been seeing over and over with phones that are not on a "true" HSPA+ "4G" style SIM card, there are even some people that had 2 of the same exact cards where one worked and the other did not. I would post a few links in here, but there are just too many to even give you a good few, to look at.
Jim

I have the same problem here.
Because sc v5.2 had a gps issue,then i go to bootstrap,wipe cache partition and wipe factory then restore 2.3.6 deodex and rebooted.
And now i can't connect to my google account.
Tomorrow i will try to restore sc v5 again and wish it will solve the problem.
Update: Restore sc v5 and now i'm able to connect to google account,but now i got fc.
Sent from my MB865 using Tapatalk

Problem Solved
After so many hard reset, at last I am able to connect to my Google Account.
The most interesting fact is that problem is with the SIM's APN only.
Here in India, Vodafone provides two APN, one is "WWW" and other is "portalnmms".
I had tried both one by one but that didn't seem to work, than i found a thread on internet saying that add both the APN in a single APN, i.e., "WWW" in the APN field and "portalnmms" in the server field and change "Authentication Type" to "PAP" and leaving all other fields to default.
I did this and as soon as i saved these settings, everything starts working.
I am more than happy....

[Q] installed rom and now I have NO service.

Hey guys,
No matter what I do I can't get my service to work again. All it shows at the top is a little circle with a slash through the middle. I tried installing a custom rom but ran into some problems. So I "restored" my backup through rom manager. But i don't have service anymore. Since this happend I have tried several new roms and I still can't get the service to come back.
Some people say it has something to do with the IMEI but according to my setup I still have one.
I have been working on this problem for nearly 13 hrs none stop! Please help... I have searched everywhere.
Thanks

ptiworld said:
Hey guys,
No matter what I do I can't get my service to work again. All it shows at the top is a little circle with a slash through the middle. I tried installing a custom rom but ran into some problems. So I "restored" my backup through rom manager. But i don't have service anymore. Since this happend I have tried several new roms and I still can't get the service to come back.
Some people say it has something to do with the IMEI but according to my setup I still have one.
I have been working on this problem for nearly 13 hrs none stop! Please help... I have searched everywhere.
Thanks
Click to expand...
Click to collapse
If your IMEI and all that information is correct then you may have a bad sim card resulting in no service at all. Otherwise i'd recommend using odin to go back to completely 100% stock and see if that fixes it.

Neverendingxsin said:
If your IMEI and all that information is correct then you may have a bad sim card resulting in no service at all. Otherwise i'd recommend using odin to go back to completely 100% stock and see if that fixes it.
Click to expand...
Click to collapse
Thank you so much for responding. I have tried to restore stock with odin but every time odin finishes my phone still boots up my existing rom. Any quick ideas with that one?
And do you really think my sim could have just gone bad like that? It's free to get a new one so maybe I will try that as a last resort.

I don't know much about rooting but could it be my radio?

A couple of questions?
Is boot loader unlocked, if so how did you unlock, updated ver 1.4 ez-unlock can mess up and relock boot loader. Use ver 1.2 . "Verizon only"
What ROM and kernel? Make sure its for your carrier.
Any radio should be OK as long as its for you phone and carrier.
See the Galaxy sIII shine via SynergyRom

did you try reprovisioning your device with dialer code *2767*3855?
note that this does wipe internal sd so back ur **** up!

I tired the above number in dialer but always comes up with error saying "mobile network not available".
Am I doing something wrong?

Oh.... You forgot to ad a # on the end of that number. After this everything started working again!!! Thank you so much!

ptiworld said:
Oh.... You forgot to ad a # on the end of that number. After this everything started working again!!! Thank you so much!
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1954331 I had this happen last week and this is what fixed it for me.

Christian
Neverendingxsin said:
If your IMEI and all that information is correct then you may have a bad sim card resulting in no service at all. Otherwise i'd recommend using odin to go back to completely 100% stock and see if that fixes it.
Click to expand...
Click to collapse
What fixes the problem. This happened to me after flashing the latest MIUI ROM on my Verizon S3.
I tried re provisioning my phone with the number sequence below but it did not work. I also used the phone info app but I'm not sure what I'm supposed to do.

[Q] G2X keeps resetting to wrong frequency

I tried to force an unsupported frequency in the secret menu a while back, trying to get 3G while I was in another country (no go of course). When I returned to the States, my phone only gets a signal after I go into the secret menu (1809#*999#) and reset the band in the modem settings to the appropriate frequency or to Automatic. It seems to reset constantly, either with every restart, or whenever I go into and out of a wifi zone where it switches to use the wifi calling feature.
Any ideas about how I can get the fix to stick?

Have you tried re-flashing your rom?

TwitchyEye said:
Have you tried re-flashing your rom?
Click to expand...
Click to collapse
The first thing I did before I figured out what the problem was was flashing from MIUI to a more or less stock ROM (I thought it was stock but it seems to have root). I guess I could try it again though.

Well if it persists through flashing roms it's probably gonna require more effort. Have you tried using this tool?
http://forum.xda-developers.com/showthread.php?t=1590523

OK, I ran the utility, then flashed Rooted Stock 2.3.4. Still has the same problem. Do you have any other suggestions?

gwhobbs said:
OK, I ran the utility, then flashed Rooted Stock 2.3.4. Still has the same problem. Do you have any other suggestions?
Click to expand...
Click to collapse
Uhm just gonna ask an obvious one here. Did you make a nandroid or a backup before you messed with secret menu?
Sent from my robot to yours.

That would have been a good idea in retrospect. I didn't think what I did would mess it up though...

Does anyone know where the secret menu stuff is stored? Is the best next step to nvflash a stock kdz?

I've confirmed that, in addition to resetting when I restart the phone, the frequency also resets whenever I enter/leave a WiFi zone. Any other thoughts on this?

Maybe try what this guy did perform a factory reset from the hidden menu?
http://forum.xda-developers.com/showthread.php?t=1503592

Thanks for the idea, TwitchyEye, but I just tried it and unfortunately it's still a no go. You'd think that a reset within the secret menu would reset everything in the secret menu.

Man... somewhere deep in the darkest recesses of your phone something has changed and it will never come back again.
Sent from my SGH-T959V using xda premium

gwhobbs said:
Thanks for the idea, TwitchyEye, but I just tried it and unfortunately it's still a no go. You'd think that a reset within the secret menu would reset everything in the secret menu.
Click to expand...
Click to collapse
The baseband firmware needs to be altered. Here's instructions about how to do it.
http://forum.xda-developers.com/showpost.php?p=20809993&postcount=32
At the instruction: AT$QCBANDPREF= 0, "46"
Change it to: AT$QCBANDPREF= 1, "46"
to make it permanent.

Core Memory said:
The baseband firmware needs to be altered. Here's instructions about how to do it.
http://forum.xda-developers.com/showpost.php?p=20809993&postcount=32
At the instruction: AT$QCBANDPREF= 0, "46"
Change it to: AT$QCBANDPREF= 1, "46"
to make it permanent.
Click to expand...
Click to collapse
Core Memory: THANKS A TON for that tip - it worked! I just saw your post this evening. I'd tried everything - a large handful of various sorts of time-consuming resets, including flashing the old baseband and OS with the LG tool workaround, all to no avail.

[Android 5.1] no service

My phone has suddenly stopped having any service whatsoever, I have tried everything, factory reset, format data, but have still been unable to get anything. I tried playing around with the radio settings and the APN but that hasn't worked either. If anyone has some ideas, they would be welcome.

Did you try putting the sim card into another phone?

JoJostar said:
My phone has suddenly stopped having any service whatsoever, I have tried everything, factory reset, format data, but have still been unable to get anything. I tried playing around with the radio settings and the APN but that hasn't worked either. If anyone has some ideas, they would be welcome.
Click to expand...
Click to collapse
Try to flash Android 5.01 radio. My radio/service was very bad in 5.1.

JoJostar said:
My phone has suddenly stopped having any service whatsoever, I have tried everything, factory reset, format data, but have still been unable to get anything. I tried playing around with the radio settings and the APN but that hasn't worked either. If anyone has some ideas, they would be welcome.
Click to expand...
Click to collapse
Pay the bill

Does the SIM status screen show your phone number and IMEI? I had a Galaxy Nexus once that quit working, and those were blank (or maybe it said unknown) in the status screen. I figure possibly the EFS partition developed a fault or got corrupted.

I flashed the 5.0.1 radio and was able to get service again and can now text but I'm still unable to call anyone.Whenever i try to dial the number it simply goes silent, loses service and ends the call. I am also still unable to receive calls as well,all calls people attempt seem to cause me to lose service and only get a voice mail afterwards.
I haven't checked the sim status screen yet and I am unsure as to how.

JoJostar said:
I haven't checked the sim status screen yet and I am unsure as to how.
Click to expand...
Click to collapse
Settings/About phone/Status/SIM status

I can see the IMEI and my phone number but the mobile network state fluctuates from connected to disconnected.

JoJostar said:
I can see the IMEI and my phone number but the mobile network state fluctuates from connected to disconnected.
Click to expand...
Click to collapse
Maybe try pulling the SIM and re-inserting it? Couldn't hurt.

I have done so with no effect afterwards to be seen.

JoJostar said:
I have done so with no effect afterwards to be seen.
Click to expand...
Click to collapse
If it was me, I'd try flashing the radio from Factory 5.0.1 (LRX22C)
It is baseband M8974A-2.0.50.2.22
Extract the radio from the .tgz
Here
You can always flash back if their is no improvement

Thanks for the suggestion but I have already done so and I have observed no improvement. am beginning t suspect that it may be an issue with the EFS but I'm not sure what steps to take to verify this.

JoJostar said:
Thanks for the suggestion but I have already done so and I have observed no improvement. am beginning t suspect that it may be an issue with the EFS but I'm not sure what steps to take to verify this.
Click to expand...
Click to collapse
After flashing 5.01 radio, did you try to wipe cache and dalvik cache? Maybe the phone process still has bad cache (if possible). Just a try! I hope it works. Otherwise there is some big problem

Thanks for the advice. I am considering filing an RMA with google although I'm unsure if I'll be covered since I live in Canada

JoJostar said:
Thanks for the suggestion but I have already done so and I have observed no improvement. am beginning t suspect that it may be an issue with the EFS but I'm not sure what steps to take to verify this.
Click to expand...
Click to collapse
If you suspect EFS corruption, try restoring any TWRP backup you made prior to the problem.
The EFS partition will be present in the backup, unless you unchecked if you checked that partition in TWRP Backup.

joegestes said:
If you suspect EFS corruption, try restoring any TWRP backup you made prior to the problem.
The EFS partition will be present in the backup, unless you unchecked that partition in TWRP Backup.
Click to expand...
Click to collapse
Efs is not backed up by default. You have to choose it.
Sent from my Nexus 9 using XDA Free mobile app

I have a similar issue. After I updated to 5.1 my mobile data doesn't work. I tried everything listed before in this thread with no result. I don't know what is happening. The first one I updated using 5.1 factory image. Reverted to 5.0 Factory image and it worked again. So, I update by OTA to 5.01 and then to 5.1, same results. This drives me crazy! I want 5.1 on my Nexus
BTW I have D821 model. Any suggestion?

jd1639 said:
Efs is not backed up by default. You have to choose it.
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
Your right.
Thanks for correcting me:good:

There is another topic on this matter (i.e. common problem): http://forum.xda-developers.com/google-nexus-5/help/sim-card-recognized-upgrade-to-nexus-5-t3054267
For me it helped, ejecting and reinserting the SIM card. But I had also flashed other ROMS and cleaned the SMS/call/contacts database. So not sure why it worked.
I also notice that my System UI frequently stops. Does anyone have a stock System UI for me? Many thanks!

I am having similar issue and SIM status shows Radio off, how do I turn on?
Thanks.

Oneplus one acting weird

My opo fell in water so its screen was not working. My father gave it to a mobile repair shop who repaired it for 4k. When he checked the phone everything seemed alright.He was able to call me etc etc. Then he couriered me the phone. When I got It... It had cos13 latest version. I checked everything except calling. Then I rooted my phone. Flashed oreo. I inserted my sim. It was able to detect that it was an idea sim and import contacts from it but it showed no service. I thought it was the rom. I flashed Tugapower N49. Same problem. So I thought restoring it to stock might solve the problem. Used oneplus one recovery tool to restore it to 4.4 . Still the same problem. It can detect the sim but can not catch any signal. I check my Imei number. Its still there. But I was not able to run the ping test. Then I thought of using this phone for checking roms only and use my Lumia(I hate Lumia) for calling. Rooted it again. Flashed oreo. Flashed its gapps. It show installation complete but its stuck there...... Waited for half an hour. Forced restart. oreo opened but It was nt factory reset although I had wiped it and it shut down after some time. after that my phone reached the android screen only and cant proceed further. I thought maybe force closing my phone during gapps installation did this. Tried to install tuga power.. error executing update binary. Had one more nougat rom. Installed it. Again it didn't show that starting google screen which u see when ever u open a new phone. Basically It was again not factory reset, Wiped everything except system. still this happened. Returned back to stock using recovery tool. Now I tried to install multirom so that I can install the oreo rom. after rooting multirom wasn't able to download anything. Downloaded it manualy. Flashed multirom twrp using fastboot. opened recovery . Not working. phone rebooting. Flashed the previous recovery which I was using before multirom one, That one is working properly!!! What is wrong with my phone???!!!!!

Ritvikx1998 said:
My opo fell in water so its screen was not working. My father gave it to a mobile repair shop who repaired it for 4k. When he checked the phone everything seemed alright.He was able to call me etc etc. Then he couriered me the phone. When I got It... It had cos13 latest version. I checked everything except calling. Then I rooted my phone. Flashed oreo. I inserted my sim. It was able to detect that it was an idea sim and import contacts from it but it showed no service. I thought it was the rom. I flashed Tugapower N49. Same problem. So I thought restoring it to stock might solve the problem. Used oneplus one recovery tool to restore it to 4.4 . Still the same problem. It can detect the sim but can not catch any signal. I check my Imei number. Its still there. But I was not able to run the ping test. Then I thought of using this phone for checking roms only and use my Lumia(I hate Lumia) for calling. Rooted it again. Flashed oreo. Flashed its gapps. It show installation complete but its stuck there...... Waited for half an hour. Forced restart. oreo opened but It was nt factory reset although I had wiped it and it shut down after some time. after that my phone reached the android screen only and cant proceed further. I thought maybe force closing my phone during gapps installation did this. Tried to install tuga power.. error executing update binary. Had one more nougat rom. Installed it. Again it didn't show that starting google screen which u see when ever u open a new phone. Basically It was again not factory reset, Wiped everything except system. still this happened. Returned back to stock using recovery tool. Now I tried to install multirom so that I can install the oreo rom. after rooting multirom wasn't able to download anything. Downloaded it manualy. Flashed multirom twrp using fastboot. opened recovery . Not working. phone rebooting. Flashed the previous recovery which I was using before multirom one, That one is working properly!!! What is wrong with my phone???!!!!!
Click to expand...
Click to collapse
I understand the frustation,but two threads on same topic gonna make any good?
From what I can see,you basically messed up.
You need this:https://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541

Mr.Ak said:
I understand the frustation,but two threads on same topic gonna make any good?
From what I can see,you basically messed up.
You need this:https://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
Click to expand...
Click to collapse
Thanks.. it worked..my still the Sim problem persists. My
Imei number is still there.. whenever i insert my idea sim it recognizes it but shows no service. I can import contact from sims. If i goto mobile networks and search for connection it displays error.I tried changing apn too. Also running the ping test displayed error.

Ritvikx1998 said:
Thanks.. it worked..my still the Sim problem persists. My
Imei number is still there.. whenever i insert my idea sim it recognizes it but shows no service. I can import contact from sims. If i goto mobile networks and search for connection it displays error.I tried changing apn too. Also running the ping test displayed error.
Click to expand...
Click to collapse
What does it say in baseband in about phone?

Mr.Ak said:
What does it say in baseband in about phone?
Click to expand...
Click to collapse
Screenshot

Ritvikx1998 said:
Screenshot
Click to expand...
Click to collapse
Okay,so both baseband and imei are there and still network doesn't work.Did you try using carriers other than idea?

Mr.Ak said:
I understand the frustation,but two threads on same topic gonna make any good?
From what I can see,you basically messed up.
You need this:https://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
Click to expand...
Click to collapse
Mr.Ak said:
Okay,so both baseband and imei are there and still network doesn't work.Did you try using carriers other than idea?
Click to expand...
Click to collapse
Yeah

Ritvikx1998 said:
Yeah
Click to expand...
Click to collapse
It must be something with the hardware then.You've to disassemble your device and check if network antenna's broken.Follow the tutorial on YouTube.