I've been trying to figure out what was wrong with my TF300T for the past week or so. It crashed apparently randomly throughout my 3-week trip (where I unfortunately couldn't really debug the thing).
First I thought it could be fixed through updating. I managed to get .29 on it after some fiddling, and it did seem to reduce the number of crashes, combined with a factory reset and fewer apps running. However, it didn't fix them all, and now I'm afraid the problem is much deeper.
Whenever I slightly bend the tablet at a specific spot (specifically, with my index finger roughly behind the top-left corner of the screen pushing towards me and my thumb resting on the top-left corner of the tablet pushing away from me), the screen shows heavy corruption, the touchscreen becomes unresponsive and the tablet reboots after a few seconds. This happens systematically, whether I am in the boot process or in the OS.
I have attached an example of one such screen corruption, where the screen fills with flickering white lines (the black splodges are just to hide a thing or two, they aren't part of the problem). Now this is one of many possible things I've seen. Others include the entire screen getting covered in a black & white checkered pattern and many more.
At this point I'm out of my RMA period with NCIX by a week or so. Does anybody have experience with dealing with them? Ideally they'd take care of all of it, but I'm afraid that might be out of question now. Otherwise, does Asus usually cover shipment costs both ways? It's brand new, I'm hoping for at least a bare minimum of support, but heh...
You have to pay to ship it there, they pay to ship it back.
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hi,
newbie in this forum and newbie in using a phone running an operating system. please help.
bought the phone in late June 2008, received it before the month ended, installed TomTom Navigator 6 on it and tested the various hotspot around my place, happy with it and stashed the phone on a safe place in the closet as T-Mobile don't have 3G service. then last week I decided to get an ATT plan (can't stand the iPhone 3G ad) so I can tasted the blazing HSDPA speed.
last week on Wednesday I use the phone as a GPS to get me to a hotel I'm staying near the White House. it got me there no problem. then the next day, the horror started. I was trying to plot a walking course to many of the nearby "stuff to see" and the phone just sits there saying that it can't get a valid GPS signal. then I tried to go to Google Maps using IE. the screen started scrolling, literally scrolling, then when it stopped, whatever usually on the top ended up in the middle of the screen, the bottom ended up on the top, and the screen was "split" in 2 with the edges staying dead center. so I thought, ah, this phone is just too tired, it ran out of memory (as all windows always does ignoring how much ram you put, at least in my experience), so I press the power button to let it do the light sleep. when I turned it back on, the phone seems to work the problem out and I tested it by going online.... guess what, the screen started scrolling again and even adding "I can play dead". the screen is not responding to anything (touch, tap, swipe, rotating the scroll wheel, pressing the buttons) beside the power button that seemed to turn the display off. when I turned it back on, the screen just gives off some light on the sides, but that's it, the screen is blank. taking out the battery doesn't even fix the "blank" screen thing. the device seemed to work out the problem after I left it unused for about 2-4 hours, but then it started again when I tried to do anything (all I ever do with my Touch Cruise is going online via wifi and/or att data plan, plus using the phone as GPS).
even after resetting the phone to a factory default doesn't help (did it this morning via a representative guidance). so I'm stumped. within a week, the phone basically broke, then how about another year? will it become bits and dust?
anyone can give me advise? one representative I talked to said that I can get a replacement for the phone but the last one I talked to said that HTC only have an option of repairing the phone but not replacing one.
thank you to all who reads.
Really weird.
Try to get replacement, if not possible, get it repaired.
If hard reset / factory default did not help... It does sound to me like malfunctioning device.
On the other hand... is it provider locked device or unlocked one?
I guess it's unlocked, but I'm bit confused since you mention both T-Mo and AT&T...
I do hope that there's original ROM on it...
For what it's worth, my XDA Orbit II has just developed the exact same fault. I tries soft and hard resets, re-flashed with 6.5 rom and then a 6.1 version, all to no avail. It goes through the boot sequence and asks for a screen calibration - if you ignore the scrolling screen and tap in the right places, the calibration is accepted (which makes me think it's not the digitizer. The screen itself seems to be fine - no missing pixels, cracks, - it displays everything it should only with a constant vertical scroll. If it had a vertical hold knob, I could fix the problem.
Really weird, it was working fine this morning and after sitting in its cradle for a couple of hours it is now like this.
Any ideas as to how I might cure the problem would be gratefully received.
Hi all,
Two days ago I received my Transformer, but yesterday when playing with Google Earth, my display turned into (dynamically changing) vertical lines - I call it 'Funky Screen of Death'.
It seems that touch works as input as I'm able to unclock screen when turning display on and slide left/right through screens. See this video I've made:
www(dot)youtube(dot)com/watch?v=LSr2ZpkcvVA
Questions are:
1. has anybody experienced similar issue?
2. do you think this is software (fixable without sending it back to Asus) or hardware problem?
My bet would be: hardware. But maybe someone here knows some magical solution...
Are you rooted? custom ROM'd? Is it fully stock?
If you're within warranty range (or even 30 day range depending on where you bought it from) you can exchange it for another one.
I'm thinking it's hardware. Can you turn the tablet back on? Does it happen in other apps aside from Google Earth?
zephiK said:
Are you rooted? custom ROM'd? Is it fully stock?
If you're within warranty range (or even 30 day range depending on where you bought it from) you can exchange it for another one.
I'm thinking it's hardware. Can you turn the tablet back on? Does it happen in other apps aside from Google Earth?
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Click to collapse
It is fully stock. No root. No custom ROM. Display has vertical lines all the time if turned on. Even if it's restarting. Lines change based on what's supposed to be displayed.
Bought it in Poland two days ago. I'll call Asus support tomorrow, but as you said this is probably hardware and it needs to be send back.
odrav said:
It is fully stock. No root. No custom ROM. Display has vertical lines all the time if turned on. Even if it's restarting. Lines change based on what's supposed to be displayed.
Bought it in Poland two days ago. I'll call Asus support tomorrow, but as you said this is probably hardware and it needs to be send back.
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Click to collapse
You could always take it back to the store if it's within it's time frame as well. What revision is your Transformer? You can look by the serial number (bottom of tablet if you haven't removed the sticker) or on the box. It'll start with B40/B50/B60.
I personally have a B50, but I've heard the B60's are more flawless.
That definitely looks like a hardware problem.
zephiK said:
You could always take it back to the store if it's within it's time frame as well. What revision is your Transformer? You can look by the serial number (bottom of tablet if you haven't removed the sticker) or on the box. It'll start with B40/B50/B60.
I personally have a B50, but I've heard the B60's are more flawless.
Click to expand...
Click to collapse
I have B6O.
I'll probably contact Asus directly because I would have to send it to the shop via mail (as it is not on-site).
Had the exact same problem today on my TF too. When I switched on the TF, it didn't power up, only started showing this beautiful spectrum of coloured vertical lines and it kept on changing. I tried to power on/off the device by holding the power button for different intervals, but it didn't work. I then connected it to my laptop using the USB charging cable and nothing happened immediately. However as I was going through these forums trying to figure out what was wrong, I glanced back at my TF and there it was powered on with the home screen on.
But I could still observe some faint washed out vertical lines on my black wallpaper. I changed the wallpaper and could still see the same vertical washed out lines on the screen. However after about 10-15 minutes, even those vertical lines are not visible. So it looks fine right now. Though it's still a worrying sign for the future. Again, I wonder if it's a software thing or more worryingly a hardware thing. Mine is B60 as well. Purchased little more than a month ago.
I received my XT926 as a refurb and I have been experiencing a strange screen issue.
I will often have my phone on a dock, charging and sometimes I will notice the screen is black like it's off, but the touchscreen is responsive. Hitting the power button does nothing but it makes the sound as if I had locked the phone. Hitting the power button a second time will turn the screen on like normal operation.
Very rarely I have noticed the screen will turn off while I'm actually using the phone and it's a weird effect. The easiest way to describe it is that it looks like entire lines disappearing randomly over a period of 1-2 seconds, going from all visible, then to all black, kind of like slatted blinds being closed, but at random. After this, it displays the same symptoms as if I had found the screen off while in a dock/charging.
Now, I don't want to say it's related, but I first started experiencing this on the Stock KitKat update from Verizon. I am currently using Cyanogenmod 12 nightlies and I am experiencing the same issue. It seems to be happening with greater frequency.
I have also experienced the blue screen effect when certain animations/elements/apps are up on my screen, but I think they are unrelated.
Also, there is a faint discoloration bar about 2/5ths of an inch thick uniformly vertically from top to bottom of my phone on the righthand side (just under where the notification bar would be if turned horizontal).
I've tried to find more information about this but my search results have been relatively lackluster (90% of the results are trying to sell me the phone or specification pages)
So I'm breaking down and turning to here. Does anyone know what's going on here? My current theory is that my screen is going bad. I have no intention of replacing the screen on this phone (would rather just buy a new one), so any suggestions that don't involve physical hardware repairs would be appreciated.
I thought i was the only one experiencing it.
The screen turning off with a weird effect happens rarely but yeah it happens. And the blue screen effect, i noticed it only happens when im on the youtube app when the video stops working because of my connectivity issues.
Im not rooted nor is my bootloader unlocked. On the latest system version. Sounds like a software problem but hey im no expert.
kayonesoft said:
I received my XT926 as a refurb and I have been experiencing a strange screen issue.
I will often have my phone on a dock, charging and sometimes I will notice the screen is black like it's off, but the touchscreen is responsive. Hitting the power button does nothing but it makes the sound as if I had locked the phone. Hitting the power button a second time will turn the screen on like normal operation.
Very rarely I have noticed the screen will turn off while I'm actually using the phone and it's a weird effect. The easiest way to describe it is that it looks like entire lines disappearing randomly over a period of 1-2 seconds, going from all visible, then to all black, kind of like slatted blinds being closed, but at random. After this, it displays the same symptoms as if I had found the screen off while in a dock/charging.
Now, I don't want to say it's related, but I first started experiencing this on the Stock KitKat update from Verizon. I am currently using Cyanogenmod 12 nightlies and I am experiencing the same issue. It seems to be happening with greater frequency.
I have also experienced the blue screen effect when certain animations/elements/apps are up on my screen, but I think they are unrelated.
Also, there is a faint discoloration bar about 2/5ths of an inch thick uniformly vertically from top to bottom of my phone on the righthand side (just under where the notification bar would be if turned horizontal).
I've tried to find more information about this but my search results have been relatively lackluster (90% of the results are trying to sell me the phone or specification pages)
So I'm breaking down and turning to here. Does anyone know what's going on here? My current theory is that my screen is going bad. I have no intention of replacing the screen on this phone (would rather just buy a new one), so any suggestions that don't involve physical hardware repairs would be appreciated.
Click to expand...
Click to collapse
i also have this with my referb i made moto give me my money back and they let me keep the phone for me it was very rare but my new phone also had a really bad screen all yellowish and bad white balance in low light if you are unhappy with it call them and say you are unhappy with the replacement here is the white glove number 800-653-7185 they are more understanding and nice but you may lose you ability to unlock your bootloader on the new phone if it comes with the latest software just a warning
I have that screen off with lines slowly disappearing thing, too And, yeah, it's also a refurbished one, bought from one of the sellers on aliexpress... I thought Lollipop was the culprit or something like that. Oh, well... It rarely happens. And luckily I only have that, not the second issue you mentioned
I am having this exact same issue. The weird lines-to-black screen thing, and the flickering blue screen when watching video. Are you saying the solution is to call Motorola and ask for a new phone?
The blue flickering can be prevented by going into Developer Options and checking "Disable HW Overlays".
The discolored stripe on the screen sounds like burn-in; these AMOLED screens are much more susceptible to burn-in than the LCD screens used in older phones. Whomever owned the phone before it was returned to Motorola probably had something running on their screen continuously with a bright-colored bar at the top, likely in a car or desk dock. The screen is very easy to replace yourself with an eBay part, if you're inclined; it involves 2 screws and 2 connectors.
I've seen the lines-to-black thing exactly twice since I got this phone refurb two months ago. Sorry, I don't know what causes it or how to avoid it, but the workaround is quick and simple enough that I'm not worried about it, yet.
It's really weird and I have never experienced this in any Android device, but at least once a day my phone will get this line about 1/8 screen length from the left and it stays and adjusts with the screen orientation. This issue started occurring I'd say about two weeks ago. I really do not know what's going on with my phone, the only thing I can guess is that the screen I purchased when I replaced my phone screen is running faulty, but this is screen I got around December. Taking a screenshot does not show the line on the device and it is 100% not a stray hair that's stuck to the device. What can I do to fix this? Rebooting or turning the device off doesn't work.
Sometimes, I go to turn on the phone, and the screen will stay black, or, more frequently than the former, I am using the phone and the screen goes blank out of the blue. Sometimes when this happen, I see white-greenish flickering on the top of the screen, as if it was trying to stay on but it couldn't, we're talking about short lived, dim flashes of horizontal bands on the very top of the screen that die off after a short while.
After that, I usually have to "knock" violently on the screen, like you would knock on a door, and it comes back up. If I'm lucky it happens right away, otherwise there's quite some spanking involved until I see an image.
I have to suppose the warranty has ended (the invoice the previous owner gave me with the phone, which he says has been given to him by the previous-previous owner, is clearly a fake one, pointing to a nonn existing seller, still I got the whole package with the box and accessories so the source is legit -"legit"- albeit unknown to me).
Does any of you have experience of this? I mean, I know it's going to get worse and at some point it will get so bad that I will need to buy another phone since I use it for work, and even if it seldom happens when I'm fiddling with the calendar in front of a client, punching the screen to get it back working wouldn't be acceptable in a professional scenario... anywho, suggestions, tips, tricks, whatever? Which doesn't involve having it professionally repaired out of warranty since I suppose it wouldn't make sense economically.
ephestione said:
Sometimes, I go to turn on the phone, and the screen will stay black, or, more frequently than the former, I am using the phone and the screen goes blank out of the blue. Sometimes when this happen, I see white-greenish flickering on the top of the screen, as if it was trying to stay on but it couldn't, we're talking about short lived, dim flashes of horizontal bands on the very top of the screen that die off after a short while.
After that, I usually have to "knock" violently on the screen, like you would knock on a door, and it comes back up. If I'm lucky it happens right away, otherwise there's quite some spanking involved until I see an image.
I have to suppose the warranty has ended (the invoice the previous owner gave me with the phone, which he says has been given to him by the previous-previous owner, is clearly a fake one, pointing to a nonn existing seller, still I got the whole package with the box and accessories so the source is legit -"legit"- albeit unknown to me).
Does any of you have experience of this? I mean, I know it's going to get worse and at some point it will get so bad that I will need to buy another phone since I use it for work, and even if it seldom happens when I'm fiddling with the calendar in front of a client, punching the screen to get it back working wouldn't be acceptable in a professional scenario... anywho, suggestions, tips, tricks, whatever? Which doesn't involve having it professionally repaired out of warranty since I suppose it wouldn't make sense economically.
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Click to collapse
sounds like a bad connection between screen and mobo, does it still happen even when you set the brightness to a high/medium value?
Didn't notice anything about brightness, but as a good measure I just pumped it to the maximum to see if anything changes.
Seeing though as the screen is REALLY dark and I can see no image whatsoever, I'm thinking it actually a problematic connection with the mobo, even if I don't feel confident enough to just open it up.