Dropped phone and cracked glass. Options - AT&T Samsung Galaxy S II Skyrocket SGH-I727

I dropped my phone yesterday and cracked the glass. It's still functioning but very annoying to use and I'm sure next drop will finish it.
What are my options?
I've called Rogers (our carrier in Canada) they want $345 to fix it and I've called independent shops. They want anywhere from $205 to $245 to fix it (I'm assuming these would be aftermarket components).
What if I buy the components from ebay and do it myself. Is it doable?

Jamolah said:
and I'm sure next drop will finish it.
Click to expand...
Click to collapse
Don't live life on the edge, buy a case. As per your question, here
edit: If you drop xda from the search terms you even get a youtube video, depicting some dirty coke user.

Moving to Q&A. Post in the correct forums

I did a search on youtube and got nothing on replacing the screen on our phones (i727)

Jamolah said:
I did a search on youtube and got nothing on replacing the screen on our phones (i727)
Click to expand...
Click to collapse
I have just recently replaced my screen and was in the same boat as you. The part itself is around the $200 range where-ever you look. Yes, they are expensive screens.
Depending on your skill level, I found it fairly easy to replace myself but there are some repair shops all over that charge minimally for the actual repair; myself, here in my part of the Country (by Calgary), I charge $40 for the repair.
Don't know if that helped you or not but the site I got my screen from is cellphonepartscanada, just have to google it.

about $150 to do it yourself.

Everyone cracks their glass when they drop their phone...I crack tiles.
Sent from my SGH-I727 using Tapatalk 2

If you have insurance... reported it as lost, and pay the $150 deductible for a new phone... you'll get in the mail by 3 business days.
Sent from my SAMSUNG-SGH-I727 using xda premium

ebay
ebay sells everything and youtube is better that collage

Insurance a good idea. Make a note.
Sent from my SAMSUNG-SGH-I727 using xda premium

Carrier insurance is always a hassle. I've had great luck using Square. ATT might be different than T-Mobile, but when my blackberry got swiped, they didn't cover it.

Related

Should I?

Hi all nexus user, my cousin has a nexus s but he dropped it on concrete and the screen is cracked. The phone still works, but the screen is completely dead. The lights on the bottom turn on when I turn the phone on, but the screen stays black. He offered it to me for 100$ and I'm wondering if this is fixable? Just a new digitizer right? Also I'm on att and the nexus s only supports Edge for att since its the T-Mobile variant? do you think it's a good deal?
Thanks
U should ask first how much it cost to be fixed before buying it...
Sent from my Nexus S using xda premium
mixtapes08 said:
U should ask first how much it cost to be fixed before buying it...
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
Agrees wholly with mixtapes08. The cost for repair makes all the difference.
For reference, doesn't the Infuse 4G cost $100 on a 2year contract on AT&T? No need to repair at all, if you're willing to go on contract.
kto_matchu said:
Agrees wholly with mixtapes08. The cost for repair makes all the difference.
For reference, doesn't the Infuse 4G cost $100 on a 2year contract on AT&T? No need to repair at all, if you're willing to go on contract.
Click to expand...
Click to collapse
You're missing the point. The guy wants to know if the screen is easily repairable because he has a chance to score a Nexus S for ~$100 plus repair costs.
Unfortunately I don't know the answer, I have never repaired my screen.
Sent from my Nexus S using XDA App
matt2053 said:
You're missing the point. The guy wants to know if the screen is easily repairable because he has a chance to score a Nexus S for ~$100 plus repair costs.
Unfortunately I don't know the answer, I have never repaired my screen.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Yeah, I can see that. And by the sounds of it, he wants to use the phone on his AT*T network. So why not just purchase a new phone which is basically equivalent for the same cost without having to spend more to repair it?
Just offering alternative ideas, yo. Of course, if the OP wants specifically the Nexus S, then that's also cool.
Here's a link http://androidforums.com/nexus-s-support-troubleshooting/337241-cracked-screen-nexus-s.html to a discussion about the digitizer repair. Costs a lot.
kto_matchu said:
Yeah, I can see that. And by the sounds of it, he wants to use the phone on his AT*T network. So why not just purchase a new phone which is basically equivalent for the same cost without having to spend more to repair it?
Just offering alternative ideas, yo. Of course, if the OP wants specifically the Nexus S, then that's also cool.
Here's a link http://androidforums.com/nexus-s-support-troubleshooting/337241-cracked-screen-nexus-s.html to a discussion about the digitizer repair. Costs a lot.
Click to expand...
Click to collapse
I highly doubt the cost of a new one and the cost of fixing this one are anywhere near in the same ball park
xsteven77x said:
I highly doubt the cost of a new one and the cost of fixing this one are anywhere near in the same ball park
Click to expand...
Click to collapse
Yea its more if I get it without a plan, my next upgrade isn't til January, so still a while from now
Update: now his friend is offering a fully working nexus s for 120$. I think ima go for it
it will cost a good penny anywhere from $90 to $180, I know becuase mine is cracked. The screen and the digitalizer are fused together so you'll have to replace both. the screen is 75.99 on Amazon and u need the double sided tape as well which is like 9.99 on amazon. I called samsung they quoted me like 120 to 200.

Disappointed with HTC QC

My first htc one x was white and had light bleed. I just got it exchanged for a black one. It is flawless...or at least I thought. It has dust under the screen and its annoying. My local att store is stubborn and the guys there are mean. I bought this phone off-contract so I can't live with these defects. What should I say to the guys at the ATT store?
Also, I am very disappointed with HTC quality check system at this point
Primenay13 said:
My first htc one x was white and had light bleed. I just got it exchanged for a black one. It is flawless...or at least I thought. It has dust under the screen and its annoying. My local att store is stubborn and the guys there are mean. I bought this phone off-contract so I can't live with these defects. What should I say to the guys at the ATT store?
Also, I am very disappointed with HTC quality check system at this point
Click to expand...
Click to collapse
If you bought it new off contract at AT&T you have 30 days just like anyone else, mean or not mean. Try a different AT&T store. They all take exchanges.
I had the same issue with my grey one x. That ISN'T dust those are dead pixels my friend! I swapped mine out after downloading a pixel checker app and showed the employee and he swapped it out and not restocking fee. Don't settle especially since you paid full price. Go get your money's worth.
Sent from my HTC One X using XDA
Driggity420 said:
I had the same issue with my grey one x. That ISN'T dust those are dead pixels my friend! I swapped mine out after downloading a pixel checker app and showed the employee and he swapped it out and not restocking fee. Don't settle especially since you paid full price. Go get your money's worth.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Yeah I think i'm going to that same store today. Wish me luck. I just don't want to pay the restocking fee because I mean I paid for this thing to work and if it doesn't I should get one that does.
No restock fee for defective units.
Sent from my HTC One X using xda premium
I had to pay a restocking fee to get a grey one. Well actually I wanted another white one but they are out of stock everywhere. And the said because of the customs thing they didn't know when they were getting more in. But because it was a different color they said it was like getting a whole different phone even though that's all they had left. They did offer to credit me on my bill though for the fee. I asked if I could have the zagg shield instead and they were cool and said ok.
It still makes me wonder though why they would charge a restocking fee for a defective unit. It wasn't my fault they only had grey left.
SkizzMcNizz said:
I had to pay a restocking fee to get a grey one. Well actually I wanted another white one but they are out of stock everywhere. And the said because of the customs thing they didn't know when they were getting more in. But because it was a different color they said it was like getting a whole different phone even though that's all they had left. They did offer to credit me on my bill though for the fee. I asked if I could have the zagg shield instead and they were cool and said ok.
It still makes me wonder though why they would charge a restocking fee for a defective unit. It wasn't my fault they only had grey left.
Click to expand...
Click to collapse
Because technically its a different phone because of the color. They did right by crediting you the restocking fee though.
Also they won't be getting anymore One X in for a while. Consider yourself very lucky.
Sent from my SAMSUNG-SGH-I717 using xda premium
Well guys just thought id update you all. I just took my phone in for exchange because of the dead pixel. The new one looks great so far....lets hope I don't suddenly notice a dead pixel lol
Same happened to me, bought off contract white one x and exchanged for the grey due to light leak. Except i had to pay the restocking with no credit back or anything. This new one is great though so im happy.
Can we get away off restocking fee if we complain about no multitasking?
I can't even use my data logging app, as it's being closed all the time...I call it a defect...
Oh and they say it has 16gb, while we only get 10gb - that's a lie (btw, the store I bought it from (BestBuy) had a note regarding different phones, and for the HTC One X it was saying that it has 16gb expandable to 32gb)
Don't fret, simply take it back and exchange it. If there's a clear manufacturers defect the last thing on my mind is to worry about it. I think "sweet, I have irrefutable evidence to support an exchange".
That being said though, I've never had any issues with any Android handsets I've purchased. I always read about screens with light bleeding, dust under the screens, misaligned cases, etc. Never, ever had a problem and I'm hyper critical.
Return it, get your money back, and patronize a store that treats you properly.
Sent from my Inspire 4G using XDA
It says expandible because of free access to dropbox...I think...the guy at best buy told me about it so i created an account (free) and it automatically uploads all my pictures..and music I believe...but I only have 3gb as of now so may be false advertising or a mistake...
Sent from my HTC One X using xda premium
austin4913 said:
It says expandible because of free access to dropbox...I think...the guy at best buy told me about it so i created an account (free) and it automatically uploads all my pictures..and music I believe...but I only have 3gb as of now so may be false advertising or a mistake...
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Yeah and unless traffic to/from that dropbox doesn't count as data usage, I wouldn't consider it as free or expandable, but more like a LIE, especially if one doesn't have unlimited data.
Login on the PC to your dropbox account, then complete the star-up guide thing to access all your data space. I was confused about it before as well. And yea it does cost data to transfer so not all that useful. Luckily I don't really need 26GB of data out of my 32 GB available. But this phone is amazing anyway! Friends are very jealous!
I kinda feel saying some inappropriate things so these threads would get closed.
Sent from my HTC One X using xda premium
ChongoDroid said:
I kinda feel saying some inappropriate things so these threads would get closed.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I bought the international version from Amazon and have returned it once for pixels. I can share some info that I got about the next shipment of one x s4's. It will be late summer before we see these phones again. The manufacturing of the galaxy and iphone have looked up suppliers and assembly plants in China.
Ps. Love the display but the performance and storage are disappointing at best.
photobuddha said:
I bought the international version from Amazon and have returned it once for pixels. I can share some info that I got about the next shipment of one x s4's. It will be late summer before we see these phones again. The manufacturing of the galaxy and iphone have looked up suppliers and assembly plants in China.
Ps. Love the display but the performance and storage are disappointing at best.
Click to expand...
Click to collapse
Lol performance? Really? This phone is incredibly fast.
Primenay13 said:
My first htc one x was white and had light bleed. I just got it exchanged for a black one. It is flawless...or at least I thought. It has dust under the screen and its annoying. My local att store is stubborn and the guys there are mean. I bought this phone off-contract so I can't live with these defects. What should I say to the guys at the ATT store?
Also, I am very disappointed with HTC quality check system at this point
Click to expand...
Click to collapse
Sounds like the amaze except both colors have light bleed. Can't believe they didn't fix this on there newest phone. People always saying there build quality is so good but yet the can't fix a problem that was a issue on a older phone.
Sent from my HTC_Amaze_4G using XDA
bmbrad said:
Sounds like the amaze except both colors have light bleed. Can't believe they didn't fix this on there newest phone. People always saying there build quality is so good but yet the can't fix a problem that was a issue on a older phone.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
You say this like other companies don't have QC issues. The new iPad has severe issues with really yellow screens and light bleeding. And that's from the biggest company on the planet.
Sent from my HTC One X using Tapatalk 2

Im so Happy

I got e-mail from ATT and it's aready been shipped out and I should get my device this week I cannot wait to get my hands on the device.......
Old but gold. I wish I was this lucky in Brazil.
mine's en route for friday.
Returned my HTC One (for various reasons) today. Bit irresponsible perhaps as refund for the One won't have gone through yet but what the hell.
Hoping Clove will deliver on time. Only potential regret is went for the frost white and having very minor buyer's remorse re: the 'mist
Just got a FedEx tracking number. The new toy will be delivered Thursday 4/25! Osssss-summmm!
peaster3 said:
Just got a FedEx tracking number. The new toy will be delivered Thursday 4/25! Osssss-summmm!
Click to expand...
Click to collapse
Very good, maybe you'll be the first one here to do a retail model unboxing video and show it off to all of us.
paddylaz said:
mine's en route for friday.
Returned my HTC One (for various reasons) today. Bit irresponsible perhaps as refund for the One won't have gone through yet but what the hell.
Hoping Clove will deliver on time. Only potential regret is went for the frost white and having very minor buyer's remorse re: the 'mist
Click to expand...
Click to collapse
What's wrong with the one!?!?!
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Jooosty said:
What's wrong with the one!?!?!
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
Lovely looking phone, but serious build issues involving where the horizontal speaker grills meet the screen. A lot of them (both the ones I had and also the three ive seen in my local shops) seem to have this raised screen/sharp cutting edge issue in the top left.
Also there were some superficial things I didn't like - the large bezel, the slightly awkward capacitive layout etc etc.
Anyway excited about giving the s4 a go. Anythings gotta be better than my old 4s.
Wow thats too bad for HTC haha
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Just tried the HTC One and the build quality while it is amazing the phone has nothing particular making me hyped... The display is sharp but faded. Maybe I've been using amoleds too much? The phone isn't comfortable to hold for long periods of time because of its sharp edges and the demo was already scratched in the back...
animeware said:
I got e-mail from ATT and it's aready been shipped out and I should get my device this week I cannot wait to get my hands on the device.......
Click to expand...
Click to collapse
Post here.
Tons of thread already 1, 2, 3.
I see no reason to create another thread.
peaster3 said:
Just got a FedEx tracking number. The new toy will be delivered Thursday 4/25! Osssss-summmm!
Click to expand...
Click to collapse
Same Here!!!!!:good:
duykhang524 said:
Just tried the HTC One and the build quality while it is amazing the phone has nothing particular making me hyped... The display is sharp but faded. Maybe I've been using amoleds too much? The phone isn't comfortable to hold for long periods of time because of its sharp edges and the demo was already scratched in the back...
Click to expand...
Click to collapse
When I went in to pre-order my S4 I played with the HTC One display unit there, they had only had it out for a day or two...and the back was super scratched up it looked like someone used it without a case for a few years. The iPhone 5 demos there didn't look anywhere near that bad so I'm not sure what's up with their aluminum.
However I thought the screen looked great and I really loved the feel of the phone in my hands with that curved back. I'm hoping I get that premium feel with the S4 too.
(I actually switched from the HTC One X to the Galaxy S3 and maybe was one of the few, but I honestly liked the feel of the S3 more)
To stay on track: Got my email at 9:13 am. Phone has shipped and I'll be getting it on 4/25!
I'd be lying if I said I wasn't jealous

Brand new black Asurion replacement!

Forgot to post this last week...
My original pebble blue S3 went "missing" (don't ask- alcohol, strip club, parking lot brawl = no more phone).
Got a replacement through Asurion which ended up being a brand spanking new in the box black version, not a refurbished one. I tried to convince the operator at Asurion to give me an S4, but she wasn't having it! Thought I'd share the info for whatever purpose it may serve
annoyingduck said:
Forgot to post this last week...
My original pebble blue S3 went "missing" (don't ask- alcohol, strip club, parking lot brawl = no more phone).
Got a replacement through Asurion which ended up being a brand spanking new in the box black version, not a refurbished one. I tried to convince the operator at Asurion to give me an S4, but she wasn't having it! Thought I'd share the info for whatever purpose it may serve
Click to expand...
Click to collapse
My screen is cracked.... Might give it a try haha
Sent from my SCH-I535 using Tapatalk 2
Black one is sexy, am I right?
Sent from my SCH-I535 using Tapatalk 4 Beta
If I've helped, please hit the thanks button
tylerlawhon said:
Black one is sexy, am I right?
Sent from my SCH-I535 using Tapatalk 4 Beta
If I've helped, please hit the thanks button
Click to expand...
Click to collapse
Certainly is. It's really the only thing that made me happy about losing my phone!
I got the black one, now i wish i would've got a white one but it is quite sexy.
Sent from my SCH-I535 using xda premium
Not sure what's sexy about shelling out $100 plus $120/year for a phone you got for $49 originally. I dropped Asurion after the three replacements they sent failed within days or never worked at all. Clearly what they send out are usually returned items from Verizon's stores. Verizon gave me a $100 credit and a new phone after I complained to a tier 2 supervisor.
Paying monthly plus a deductible just never made sense to me. Better to get a good case and if it does break either wait it out to buy it for your next contract or Craig's list it. You'd get a better deal.
Sent from my SCH-I535 using xda app-developers app
Never bothered with those sort of plans. Last winter I slipped on ice and fell on my S3. Fortunately, I had a good solid case and the xGear tempered glass protector. Bottom line, phone suffered NO damage. XGear protector did it's job sacrificing itself which I was more than happy to replace with another.
I'm also told some Homeowner's policies can cover electronics such as phones.
bigee1212 said:
Paying monthly plus a deductible just never made sense to me. Better to get a good case and if it does break either wait it out to buy it for your next contract or Craig's list it. You'd get a better deal.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
i buy my phones through a site called wirefly.com great prices good service and most importantly they offer insurance 7 bucks a month no deductible and if they cant fix it they send you a brand new phone and its a pretty quick turn around
bigee1212 said:
Paying monthly plus a deductible just never made sense to me. Better to get a good case and if it does break either wait it out to buy it for your next contract or Craig's list it. You'd get a better deal.
Because if you ever have any defects past the 14 day period you get the extended warranty on your phone = 2 years instead of 1. Also you get FREE overnight shipping which is $15 for them to ship the warranty replacement to you. Otherwise they give you free crappy media mail which takes like 3-5 days for you to get your replacement phone.
Click to expand...
Click to collapse

Motocare VS Squaretrade

Just wondering everyone's take on the two, as I'll be ordering my moto x pure on friday.
If the warranty is voided by unlocking the bootloader, how does squaretrade work? I've never used them.
Moto's plan is much cheaper overall than SquareTrade. When considering the up front cost and deductible. And Moto's plan can be used twice during the 2 year period. For me the choice was easy.
If doing a claim with Moto is a slow hassle, it will be no worse than claims I've had with Squaretrade.
Do you have to buy the phone through moto to sign up for motocare? I got it from Amazon.
Sent from my XT1575 using XDA Free mobile app
I would love to know that as I bought on amazon too
Sent from my XT1575 using Tapatalk
I'll be buying through moto maker if that makes a difference.
Here is the order page if you want to purchase after you have the device (here) You have 30 days to add it
reno55 said:
I would love to know that as I bought on amazon too
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
socalbls said:
Do you have to buy the phone through moto to sign up for motocare? I got it from Amazon.
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
If you purchased the phone on Amazon, there's not an option under "My Stuff" on the Motorola site to purchase Moto Care. They know about it and are working on a fix so those of us who bought from Amazon should be able to purchase it soon. I don't have the link on me, but in the Motorola support forums there's a thread about the issue.
Went ahead and signed up for moto care, too good to pass up. One cracked screen will pay it off
brholt6 said:
If you purchased the phone on Amazon, there's not an option under "My Stuff" on the Motorola site to purchase Moto Care. They know about it and are working on a fix so those of us who bought from Amazon should be able to purchase it soon. I don't have the link on me, but in the Motorola support forums there's a thread about the issue.
Click to expand...
Click to collapse
Heres the Link in the Motorola forum,
https://forums.motorola.com/posts/d10ec3d58c
I know cause I started it. Still waiting for a fix
I originally had the motocare in my cart but after reading the fine print I decided against it. They don't cover lost/stolen and if the phone has excessive damage they also won't cover it. I don't plan on dropping my phone and running it over but you never know and I don't want to have to worry about if my device is going to be covered when I send it in.
Sent from my Nexus 6 using Tapatalk
orcsbane13 said:
I originally had the motocare in my cart but after reading the fine print I decided against it. They don't cover lost/stolen and if the phone has excessive damage they also won't cover it. I don't plan on dropping my phone and running it over but you never know and I don't want to have to worry about if my device is going to be covered when I send it in.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
No basic warranty covers lost or stolen phones. If you want that covered, thats what home owners insurance is for. If you tied a string to your phone and to the back of your car and dragged it, obviously it won't be covered. Accidental damages are fine like drops on the floor and what not. But if you dog got to your phone and chewed it up, that probably won't be covered. Pretty much anything that can be repaired will be covered.
Square Trade is good.
I've had a tablet and a camera claim.
Tablet - they gave me a full refund on a two year old device.
The camera, they sent a replacement in a week.
Square Trade doesn't care about software. They warrant a device.
I also read the fine print and decided to forgo the Moto Care, since the the payout on a cracked screen is low enough to make it not worth it. However I'm very curious about these two companies handle real world issues.
If its true that Square Trade is cool about refunding a whole device after two years, then that makes their 3yr $40/year plan a great deal.
Tell me what happened to your camera and tablet. Did they charge you the $75 deductible when they replaced them?
I just cancelled my moto care and got the 3 year square trade for $119.99. It covers up to 4 claims. Hoping I'll never need to use it but I'm sure if I do, 4 is more than plenty.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Does anyone know if squaretrade would replace a bricked device?
ErikHellstrom said:
Does anyone know if squaretrade would replace a bricked device?
Click to expand...
Click to collapse
The only things they won't replace for is lost or stolen.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
ErikHellstrom said:
Does anyone know if squaretrade would replace a bricked device?
Click to expand...
Click to collapse
from their site:
-Covers drops, spills, and malfunctions
ErikHellstrom said:
Does anyone know if squaretrade would replace a bricked device?
Click to expand...
Click to collapse
How do you brick a device with an unlocked bootloader?
How do you brick a device with an unlocked bootloader?
Click to expand...
Click to collapse
Soldering Iron. Specifically that would be a hard brick, not a soft brick.
/u/Dakinator on
https://www.reddit.com/r/MotoX/comments/3l6aa8/unlocking_the_bootloader_will_void_the_warranty/
Just gave me a 40% off 1 time use squaretrade coupon, so I picked up the 3 year Squaretrade for $89.
He just gets them in his email, so he may have more.
tech_head said:
How do you brick a device with an unlocked bootloader?
Click to expand...
Click to collapse
Already did . Flashed the galaxy note 5 software and it didn't work. Shouldn't it work because it's all android?
I'm just joking everyone. Lol. Ordering mine today.

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